Basilsdogfood.co.uk Review

Based on checking the website Basilsdogfood.co.uk, it appears to be a legitimate online retailer specialising in raw dog food. The site provides a good overview of their products, company ethos, and customer testimonials.

Overall Review Summary:

Website Design & User Experience: Clean, easy to navigate, and mobile-responsive. Information is presented clearly.
Product Range: Offers two main ranges: “Superfood Complete” and “Country Kitchen,” catering to different nutritional needs and preferences.
Transparency: Provides details on sourcing (human-grade meat), manufacturing location (mid-Devon countryside), and company history (family-run butchers since 2011).
Customer Service Information: Email address provided ([email protected]), and mentions a “lovely lady from Basils” who provided a sample, suggesting good customer interaction.
Delivery Information: Clear pricing (£5.95) and next-day delivery options available for orders placed before 11 am, Monday-Friday.
Subscription Model: Offers a new subscription service with a 10% discount, providing convenience and potential savings.
Ethical Considerations (General): Focuses on natural ingredients, no added nasties, and an environmental pledge, which aligns with responsible pet ownership.
Missing Information for Full Trust: While the website is good, it lacks a direct contact phone number, detailed ‘About Us’ section with team information, and comprehensive regulatory compliance details (e.g., specific food safety certifications beyond general quality claims). Trustworthy e-commerce sites often provide more direct contact avenues and verifiable certifications.

The website presents itself as a credible source for raw dog food, with a clear focus on natural ingredients and customer satisfaction. However, for those who prefer absolute transparency and multi-channel support, the absence of a direct phone number and more in-depth corporate information might be a minor drawback. Overall, it seems like a reliable option for dog owners looking for raw food, though as with any online purchase, due diligence is always advised.

Best Alternatives for Pet Food & Supplies (Ethical & Non-Edible Focus where applicable):

Pets at Home: The UK’s largest pet supplies retailer, offering a vast array of dog food (including raw, dry, wet), treats, toys, bedding, grooming products, and health supplements. Known for their physical stores and online presence, providing convenience and a wide selection.
Zooplus: A prominent online-only pet shop offering a huge range of dog food brands, accessories, and health products. Often competitive on pricing for bulk purchases and provides detailed product descriptions and customer reviews.
Burns Pet Nutrition: A UK-based company known for natural, wholesome pet food, including dry and wet options for dogs. They focus on simple, high-quality ingredients and often cater to dogs with sensitivities. While they specialise in cooked food, their ethical stance on animal welfare and natural ingredients makes them a strong alternative.
Forthglade: Another UK brand specialising in natural wet dog food, treats, and cold-pressed dry food. They pride themselves on using locally sourced ingredients where possible and gentle cooking methods to retain nutritional value. Their focus on natural, digestible food makes them a good alternative for discerning owners.
Natural Instinct: A direct competitor to Basil’s, Natural Instinct offers a wide range of raw dog food, including complete meals and complementary feeds. They are known for their strict quality control and use of high-quality, human-grade ingredients, appealing to those committed to raw feeding.
Fetch (by Ocado): Ocado’s dedicated pet store, Fetch, provides a convenient way to purchase pet supplies alongside your grocery order. They stock a decent range of raw, wet, and dry dog foods from various popular brands, offering seamless integration with Ocado’s delivery network.
Monster Pet Supplies: An online pet retailer offering a wide selection of dog food, treats, and accessories, often with competitive pricing and frequent promotions. They stock a broad range of brands, including some premium and specialised options, making them a comprehensive alternative.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Basilsdogfood.co.uk Review & First Look

When you land on Basilsdogfood.co.uk, you’re greeted with a clean, inviting interface that immediately highlights their core offering: perfectly balanced raw dog food. The initial impression is professional and user-friendly, suggesting a company that understands its target audience. The homepage is well-structured, guiding visitors through their product ranges, company story, and customer feedback.

Initial Impressions of the Website Design

The website employs a modern, minimalist design, with ample white space that makes content easy to digest. High-quality images of healthy, vibrant dogs and their food products are prominently featured, enhancing the visual appeal. The navigation bar is intuitive, with clear links to “Shop,” “All Raw Food,” “About Us,” and “Delivery Information,” ensuring users can quickly find what they’re looking for. This streamlined approach helps reduce friction and makes for a pleasant browsing experience.

Key Information Presented on the Homepage

The homepage effectively serves as a comprehensive introduction to Basil’s Dog Food. It immediately showcases their “NEW SUPERFOOD COMPLETE RANGE” and “COUNTRY KITCHEN RANGE,” providing a quick overview of their product lines. Beyond the products, the site highlights their family heritage as Master Butchers since 2011, reinforcing a sense of authenticity and expertise. Crucially, they detail their delivery options and costs upfront (£5.95 delivery, next-day available), addressing common customer concerns early on. Furthermore, a rotating carousel of customer testimonials adds social proof, with real anecdotes about their dogs’ health improvements.

Basilsdogfood.co.uk’s Approach to Transparency

Basil’s takes a commendable step towards transparency by explicitly stating their sourcing philosophy: “We source from suppliers we trust, with relationships built over the last decade using human grade meat.” This commitment to quality ingredients, combined with the mention of their Devon countryside location for manufacturing, helps build confidence. However, while good, it’s worth noting that some leading online retailers might offer more granular details on specific certifications (e.g., DEFRA approval, HACCP) or public lab reports for their products. While “human grade” is a strong claim, verifiable third-party certifications could further enhance trust.

Basilsdogfood.co.uk Pros & Cons

Alright, let’s cut to the chase and lay out what Basil’s Dog Food does well and where there’s room for improvement. It’s like evaluating a new gym membership – what are the real benefits, and what might leave you wanting more? Goldlewisharristours.co.uk Review

Advantages of Basilsdogfood.co.uk

Clear Product Offerings: The site clearly outlines its “Superfood Complete Range” and “Country Kitchen Range,” making it easy for customers to understand the different options available. Each range is described with its unique selling points, from enhanced nutrition to traditional blends.
Transparent Sourcing: They state they use “human grade meat” and source from trusted suppliers, which is a significant plus for pet owners concerned about ingredient quality. This commitment is often a key differentiator for raw food providers.
Convenient Delivery Information: Detailed delivery options, including next-day delivery for orders before 11 am (Monday-Friday) and a flat £5.95 delivery fee, are clearly displayed. This upfront information helps manage customer expectations and makes planning purchases straightforward.
Subscription Service with Discount: The introduction of a new subscription option with a 10% discount on every order is a smart move. It provides convenience for recurring purchases and rewards customer loyalty, making raw feeding more accessible and potentially more affordable over time.
Positive Customer Testimonials: The homepage features several glowing reviews from customers, detailing their dogs’ improved health and enjoyment of Basil’s food. This social proof is valuable in building trust with potential new customers.
Focus on Natural Ingredients: The emphasis on “no added nasties, sugar, additives, wheat, or soya” appeals to a growing market of pet owners seeking natural, wholesome diets for their animals. This aligns with current trends in pet health and nutrition.
Environmental Pledge: The mention of “Elston Farm bursting with environmentally friendly projects and energy sources” adds an ethical dimension, appealing to environmentally conscious consumers. While specific details aren’t exhaustively listed on the homepage, it shows a commitment beyond just the product.

Areas for Improvement

Lack of Direct Phone Number: While an email address is provided, the absence of a direct phone number for customer service might be a concern for some. In urgent situations or for complex queries, a phone conversation can be invaluable. A comprehensive online business often offers multiple contact channels.
Limited “About Us” Detail: The “About Us” section, while mentioning a family history as butchers since 2011, doesn’t delve deeply into the team behind the brand. Knowing more about the specific individuals, their expertise, or their journey could further humanise the brand and build stronger connections.
Absence of Specific Certifications: While “human grade meat” is a strong claim, the website doesn’t prominently display specific certifications (e.g., veterinary approvals, food safety standards like HACCP or BRC, or organic certifications) that could independently verify their quality claims. For a premium product like raw food, these accreditations can significantly boost consumer confidence.
No Live Chat Support: Many modern e-commerce sites offer live chat for instant support. Its absence means customers must rely on email for non-urgent queries, which might not be as efficient for immediate assistance.
Limited Detailed Nutritional Information (on homepage): While ranges are described, the homepage doesn’t immediately provide detailed nutritional breakdowns or feeding guides for specific products. While these might be found deeper within the site, a quick glance at key nutritional facts on initial product pages could be beneficial.
Return Policy/Guarantee Not Prominently Displayed: Information on returns, refunds, or satisfaction guarantees isn’t immediately visible on the homepage, which can be a point of concern for first-time buyers. Transparency in these areas is crucial for building trust.

Basilsdogfood.co.uk Alternatives

If you’re exploring options beyond Basilsdogfood.co.uk for your canine companion, the UK market is rich with ethical and high-quality pet food and supply providers. These alternatives cater to various needs, from raw food specialists to comprehensive pet retailers, all while aligning with ethical considerations.

Top Ethical Pet Food and Supply Alternatives

Pets at Home: This retail giant is your one-stop shop for almost anything pet-related. From a vast selection of dog foods, including diverse raw food brands, to grooming tools, toys, and bedding, Pets at Home offers unparalleled convenience and variety. Their extensive network of physical stores also provides in-person advice and services. They stock ethical brands and are committed to animal welfare, offering a range of products free from undesirable additives.
- Key Features: Extensive product range, both online and in-store, competitive pricing, often includes veterinary services and grooming.
- Average Price: Varies widely by product and brand; generally, covers all price points from budget to premium.
- Pros: Huge selection, convenient access, loyalty scheme, knowledgeable staff in stores.
- Cons: Can be overwhelming due to choice, not all brands carried might meet strict ethical standards for every customer.
Zooplus: An online powerhouse in the pet supplies sector, Zooplus boasts an enormous catalogue of dog food brands from across Europe and beyond. They excel in offering bulk discounts and frequent promotions, making them a go-to for cost-effective recurring purchases. Their detailed product descriptions and user reviews help you make informed choices.
- Key Features: Massive online selection, bulk purchase options, frequent discounts, detailed product information.
- Average Price: Often very competitive, especially for larger quantities.
- Pros: Cost-effective for regular orders, extensive brand choice, reliable delivery.
- Cons: Purely online, no in-person support; delivery times can sometimes be longer than local retailers.
Burns Pet Nutrition: Founded by veterinary surgeon John Burns, this UK company focuses on natural, hypoallergenic dog food designed to promote health and well-being. While they specialise in dry and wet cooked foods rather than raw, their ethical stance on using simple, high-quality ingredients with no artificial nasties makes them a highly reputable choice for sensitive dogs.
- Key Features: Hypoallergenic formulas, natural ingredients, developed by a vet, UK-produced.
- Average Price: Mid to high range, reflecting ingredient quality.
- Pros: Excellent for sensitive dogs, strong veterinary backing, ethical ingredient sourcing.
- Cons: Limited to cooked food options, less variety in protein sources compared to some raw brands.
Forthglade: Hailing from Devon, Forthglade champions natural pet food, primarily wet food, treats, and cold-pressed dry food. They use responsibly sourced ingredients, often local to the UK, and employ gentle cooking methods to preserve nutrients. Their ethos aligns with providing wholesome, digestible meals without artificial colours, flavours, or preservatives. Morethanclearance.co.uk Review
- Key Features: Natural ingredients, grain-free options, gentle cooking process, UK-made.
- Average Price: Mid-range.
- Pros: Highly palatable for dogs, strong focus on natural and ethical ingredients, good for sensitive digestion.
- Cons: Primarily wet food; raw options are not their main focus.
Natural Instinct: As a direct competitor to Basil’s, Natural Instinct is a well-established name in the raw dog food market. They offer a comprehensive range of complete raw meals, working dog formulas, and complementary feeds, all made with human-grade ingredients and designed for optimal canine health. They are known for their rigorous quality control.
- Key Features: Wide variety of complete raw meals, human-grade ingredients, strict quality control.
- Average Price: Mid to high range, typical for premium raw food.
- Pros: Excellent quality raw food, extensive range of protein choices, strong reputation in the raw feeding community.
- Cons: Higher price point due to raw, human-grade ingredients; requires freezer space.
Fetch (by Ocado): Leveraging Ocado’s renowned logistics, Fetch offers a seamless way to add pet supplies to your grocery order. While not a specialist raw food producer, they stock a respectable selection of raw, wet, and dry foods from various reputable brands, alongside toys and accessories. It’s incredibly convenient for busy households.
- Key Features: Integrated with Ocado delivery, wide brand selection, convenient ordering.
- Average Price: Varies by brand; generally competitive.
- Pros: Unmatched convenience, broad product choice, reliable delivery.
- Cons: Limited in-depth pet expertise compared to specialist stores; selection might not be as niche as dedicated raw food providers.
Monster Pet Supplies: An online pet store that prides itself on competitive pricing and a good selection of brands, often running promotions. They offer a comprehensive range of dog food, including raw options, along with treats, health products, and accessories. Their aim is to provide value and convenience to pet owners across the UK.
- Key Features: Competitive pricing, frequent promotions, wide range of brands, fast delivery.
- Average Price: Generally competitive across various price points.
- Pros: Good value for money, reliable service, comprehensive product categories.
- Cons: Online-only experience; product descriptions can sometimes be less detailed than brand-specific sites.

Basilsdogfood.co.uk Pricing

Understanding the pricing structure of Basilsdogfood.co.uk is essential for any potential customer looking to commit to a raw feeding regimen for their dog. It’s not just about the per-kilogram cost; you need to factor in delivery, potential discounts, and the convenience of their subscription model.

Overview of Product Ranges and Associated Costs

Basilsdogfood.co.uk primarily offers two distinct product lines: the Superfood Complete Range and the Country Kitchen Range. While specific per-kilogram pricing isn’t explicitly laid out in the provided homepage text, the general expectation for premium raw dog food is that it will be on the higher end compared to conventional kibble. Leadlightwindows.co.uk Review

Superfood Complete Range: This range, as described, is designed for “enhanced nutrition,” incorporating ingredients like Shiitake, Omega 3, Chicory Root, Barley Grass, and Kelp. This suggests a higher-value, more nutritionally dense product, likely reflecting in a premium price point. Such formulations often command higher prices due to the cost of specialised ingredients and the research invested.
Country Kitchen Range: This range is described as “blending premium meaty minces with traditional country vegetables.” This might be positioned as a more classic or standard raw diet option, potentially at a slightly lower price point than the Superfood range, though still within the premium raw food category.

Customers would need to navigate to the specific product pages to see the exact weights available (e.g., chubs or bulk packs) and their corresponding prices.

Delivery Costs and Options

Delivery is a significant component of the overall cost when ordering frozen raw dog food online. Basilsdogfood.co.uk makes this clear:

Standard Delivery Fee: Delivery is from £5.95. This is a flat rate, which is common for frozen goods requiring specialised courier services.
Next-Day Delivery: Orders placed before 11 am, Monday – Friday, qualify for next-day delivery, or customers can choose a preferred day. This flexibility is a big plus, especially for managing freezer space and ensuring fresh stock.
Free Shipping Incentive: The website prominently features an offer: “Spend £150 for 15% off and free shipping!” (Excludes Subscriptions). This is a strong incentive for bulk orders, effectively reducing the per-unit cost significantly for larger purchases. For a typical dog, a £150 spend might cover a month or more of food, making free shipping very attractive.

Subscription Model Benefits and Pricing

Basil’s has recently launched a new subscription service, which is a common trend in the pet food industry for customer retention and convenience.

Subscription Discount: Subscribers receive “10% off each order.” This is a direct saving compared to one-off purchases.
Convenience: The subscription allows customers to “take the fuss out of feeding,” by choosing a box size, mix of chubs, and delivery frequency. This auto-delivery model ensures you never run out of food and simplifies meal planning.
Exclusion from Free Shipping Offer: It’s important to note that the £150 for 15% off and free shipping offer excludes subscriptions. This means subscription customers benefit from the ongoing 10% discount but might still pay the £5.95 delivery fee on each order, unless their order size is substantial enough to qualify for free shipping under a different (unspecified for subscriptions) threshold, or if the 10% off is considered the primary recurring benefit. Customers would need to weigh the consistent 10% saving against the one-off free shipping incentive for large orders.

Overall, Basilsdogfood.co.uk positions itself as a premium provider. While specific product prices aren’t on the homepage, the transparent delivery costs and the attractive subscription discount provide a good initial understanding of the potential financial commitment.

How to Cancel Basilsdogfood.co.uk Subscription

Cancelling a subscription service, especially for something as crucial as pet food, should ideally be a straightforward process. Based on the information provided on the Basilsdogfood.co.uk homepage, while they prominently advertise their new subscription service, the specific steps for cancellation aren’t immediately detailed. However, drawing from common e-commerce practices, we can infer the most probable methods. Hockeringmotorservices.co.uk Review

Accessing Your Subscription Management

The primary route to managing or cancelling your Basilsdogfood.co.uk subscription will almost certainly be through your customer account. The homepage features a “Log in” link, which is where you’d typically find all your order history, delivery schedules, and subscription settings.

Log In to Your Account: Navigate to Basilsdogfood.co.uk and click on the “Log in” link, usually found in the top right corner or header of the website.
Locate Subscription Section: Once logged in, look for a section or tab specifically dedicated to “Subscriptions,” “My Subscriptions,” “Manage Orders,” or “Recurring Deliveries.” This is where e-commerce platforms typically house options to view, modify, or cancel ongoing subscriptions.
Find the Cancel Option: Within the subscription management area, there should be a clear option to “Cancel Subscription,” “Pause Subscription,” or “Manage” the specific subscription you wish to terminate.

Contacting Customer Service for Cancellation

If you encounter any difficulties managing your subscription through your online account, or if the option isn’t readily apparent, direct contact with their customer service is the next logical step.

Email: The homepage provides an email address: [email protected]. Sending a clear email stating your intent to cancel your subscription, along with your account details (e.g., registered email, order number, or subscription ID if available), would be the primary method for non-account-based cancellation. It’s advisable to do this in writing to create a record of your request.
“Contact Us” Page: While not explicitly detailed on the homepage text, most e-commerce sites have a “Contact Us” page that might contain a contact form or further instructions for managing subscriptions. Checking this page would be prudent.

Important Considerations Before Cancelling

Notice Period: Some subscription services require a certain notice period before cancellation (e.g., 7 days before your next scheduled delivery). Check their Terms & Conditions or FAQs (if available on the site) for any such stipulations.
Next Delivery Date: Ensure you cancel before your next order is processed and shipped to avoid being charged for an unwanted delivery. The subscription management section in your account should display your next delivery date.
Confirmation: After initiating a cancellation, whether through your account or via email, always wait for a confirmation of cancellation from Basilsdogfood.co.uk. This is crucial for your records. If you don’t receive one within a reasonable timeframe (e.g., 2-3 business days after an email), follow up.

Given that Basilsdogfood.co.uk is a relatively new subscription offering, the process should be designed to be user-friendly. Always refer to the most up-to-date terms and conditions on their website for the definitive cancellation policy.

How to Cancel Basilsdogfood.co.uk Free Trial

Based on the provided homepage text, there is no explicit mention of a “free trial” for Basilsdogfood.co.uk. The text highlights a “generous free sample” being sent to a customer (Clara the Frenchie’s owner), but this typically implies a one-off sample rather than a recurring free trial service that would require cancellation.

Therefore, the likelihood of needing to “cancel a free trial” in the conventional sense (like a subscription-based free trial that automatically converts to a paid service) is low. Avtronics.co.uk Review

However, if Basilsdogfood.co.uk were to introduce a free trial model in the future, the cancellation process would almost certainly mirror that of a standard subscription cancellation, with a critical emphasis on the trial period’s end date.

Hypothetical Free Trial Cancellation Steps (if one were offered):

Check Terms of Trial: The most crucial first step would be to review the specific terms and conditions under which the free trial was offered. This document would detail:
- The duration of the trial (e.g., 7 days, 14 days).
- The exact date the trial ends and when the first paid subscription would commence.
- The method required to cancel to avoid charges (e.g., via account settings, email, phone).
- Any notice period required for cancellation before the trial ends.
Access Your Account: Similar to managing a regular subscription, you would likely need to log in to your Basilsdogfood.co.uk customer account.
- Look for a section titled “My Free Trials,” “Subscriptions,” or similar.
- Within this section, there should be an option to view or manage your active trial.
Locate Cancellation Option:
- There would typically be a prominent button or link to “Cancel Trial” or “Manage Trial Settings.”
- Clicking this would initiate the cancellation process. You might be asked for a reason for cancellation, which is standard practice for feedback.
Contact Customer Service: If direct online cancellation isn’t available or if you encounter issues, contacting Basilsdogfood.co.uk’s customer support would be the fallback. Todfellows.co.uk Review
- Email: Send an email to [email protected] stating your clear intent to cancel your free trial before it converts to a paid subscription. Include your account details and the date your trial is set to end.
- “Contact Us” Page: Check their “Contact Us” page for any specific instructions for trial cancellations.

Key Considerations for Hypothetical Free Trial Cancellation:

Timing is Critical: For free trials, the timing of cancellation is paramount. Missing the deadline by even a few hours can result in being charged for the first paid period.
Confirmation: Always seek and retain confirmation of your trial cancellation. This is your proof that you terminated the service before incurring charges.
Associated Payment Methods: If you provided payment details for the trial (which is common to ensure a seamless transition to paid service), confirm that no charges have been made after your cancellation.

Since the homepage text only mentions a “free sample” and not a recurring trial, the need for a cancellation process specifically for a “free trial” appears to be non-existent at this time. However, if Basil’s Dog Food introduces such a feature, these steps would be the standard protocol.

Basilsdogfood.co.uk vs. Competitors

When evaluating Basilsdogfood.co.uk against its competitors in the UK raw dog food and general pet supply market, it’s essential to compare them on several key metrics: product range, pricing, transparency, customer service, and overall market positioning. Basil’s carves out a niche, but how does it stack up against the big players and specialist brands?

Niche Positioning vs. Broad Market Appeal

Basilsdogfood.co.uk clearly positions itself as a specialist raw dog food provider, stemming from a “family-run butchers” heritage. This focused approach means they excel in a specific area, offering expertise in raw formulations. Their “Superfood Complete Range” and “Country Kitchen Range” indicate a dedication to tailored raw diets.

In contrast, broader competitors like Pets at Home and Zooplus operate on a much wider scale. They offer everything from raw food to dry kibble, wet food, accessories, toys, and grooming supplies from hundreds of brands. This broad market appeal makes them convenient one-stop shops, but they might not have the same depth of specialisation in raw feeding as Basil’s. Fetch (by Ocado) also falls into this category of general pet supply retailers with raw food options.

Product Range and Specialisation

Basilsdogfood.co.uk: Offers two core raw food ranges, focusing on complete and balanced meals. Their strong point is the “human grade meat” sourcing and the integration of ‘superfood’ ingredients. They emphasise no additives, sugar, wheat, or soya.
Natural Instinct: This is perhaps Basil’s most direct competitor in the raw food space. Natural Instinct also offers a comprehensive range of complete raw meals and complementary foods made with human-grade ingredients. They have a strong reputation for consistency and variety in protein sources. Their range is often perceived as extensive for raw feeders.
Forthglade and Burns Pet Nutrition: While these brands focus on natural and wholesome ingredients, their primary offerings are typically wet and dry cooked foods, not raw. They appeal to owners looking for natural, digestible, and often hypoallergenic options, but who may not be committed to a raw diet.

Pricing and Value Proposition

Basilsdogfood.co.uk: Appears to be positioned as a premium raw food brand. The £5.95 delivery fee and the £150 spend for 15% off and free shipping (excluding subscriptions) indicate a pricing strategy for committed raw feeders. The 10% off for subscribers is a direct value add.
Zooplus and Monster Pet Supplies: These online retailers often compete on price, offering bulk discounts, loyalty programs, and frequent promotions across a wide range of brands. They can be more cost-effective for generic pet supplies or less premium raw food brands.
Specialist Raw Brands (e.g., Natural Instinct): Generally, raw food specialists command a higher price point due to the cost of ingredients, storage, and specialised delivery. Their value proposition lies in the perceived health benefits and quality of raw feeding.

Transparency and Trust Signals

Basilsdogfood.co.uk: Provides information on their heritage, sourcing “human grade meat,” and manufacturing location (Devon). Customer testimonials are a strong trust signal. However, the absence of a direct phone number and specific certifications beyond general claims could be seen as areas for improvement compared to some industry leaders.
Larger Retailers (e.g., Pets at Home): Benefit from established brand recognition, physical stores, and often publicly accessible corporate information. They typically have comprehensive customer service structures and detailed return policies.
Other Specialist Brands: Many specialist raw food brands prominently display their certifications (e.g., DEFRA approval, APHA registration, specific food safety audits) to build trust. Some provide detailed analytical constituents for every product batch.

Customer Service and Convenience

Basilsdogfood.co.uk: Offers email support and next-day delivery options. The subscription model adds convenience for regular customers.
Pets at Home: Provides multi-channel support (phone, email, in-store), click & collect, and a broad range of services.
Online Pure-Plays (e.g., Zooplus, Monster Pet Supplies): Rely heavily on efficient online ordering, detailed FAQs, and sometimes live chat support. Delivery networks are optimised for large volumes.

In summary, Basilsdogfood.co.uk is a strong contender for those specifically seeking a dedicated UK-based raw dog food provider with a clear focus on natural ingredients and a family-run ethos. Its main competitors are other raw food specialists like Natural Instinct, while larger pet retailers offer greater variety and convenience for all pet needs. The choice ultimately depends on whether a customer prioritises specialisation and direct sourcing from a smaller, dedicated brand, or broader choice and established retail infrastructure. Phoneleads.co.uk Review

FAQ

What is Basilsdogfood.co.uk?

Basilsdogfood.co.uk is an online retailer based in the UK that specialises in manufacturing and selling raw dog food. They offer two main ranges: the Superfood Complete Range and the Country Kitchen Range, crafted from human-grade meat and natural ingredients.

Is Basilsdogfood.co.uk a legitimate website?

Yes, based on the website’s content, clear product descriptions, transparent delivery information, and customer testimonials, Basilsdogfood.co.uk appears to be a legitimate online business operating in the UK.

Where is Basil’s Dog Food made?

Basil’s Raw Dog Food is lovingly created in the rolling hills of the mid-Devon countryside, UK, on Elston Farm.

What types of raw dog food does Basilsdogfood.co.uk offer?

Basilsdogfood.co.uk offers two primary ranges: the “Superfood Complete Range,” which includes ingredients like Shiitake and Omega 3 for enhanced nutrition, and the “Country Kitchen Range,” made from premium meaty minces and traditional vegetables.

Does Basil’s Dog Food contain any artificial additives?

No, Basilsdogfood.co.uk states that their real dog food has no added nasties, sugar, additives, wheat, or soya, focusing on natural ingredients for canine health. Upliftingcrystal.co.uk Review

What are the delivery costs for Basilsdogfood.co.uk?

Delivery is from £5.95. They also offer a promotion where spending £150 grants 15% off and free shipping, though this excludes subscription orders.

Can I get next-day delivery from Basilsdogfood.co.uk?

Yes, if you order before 11 am, Monday to Friday, you can receive next-day delivery, or you can choose a preferred delivery day.

Does Basilsdogfood.co.uk offer a subscription service?

Yes, Basilsdogfood.co.uk has launched a new subscription option, allowing customers to choose box sizes, mix of chubs, and delivery frequency, with a 10% discount on each order.

How do I get a discount on Basil’s Dog Food?

You can get 10% off every order by signing up for their new subscription food plans. Additionally, one-off orders over £150 receive 15% off and free shipping.

What kind of meat does Basil’s Dog Food use?

Basilsdogfood.co.uk states they use “human grade meat” and source from trusted suppliers with whom they have built relationships over the last decade. Scottishhighersonline.co.uk Review

Is there a free trial offered by Basilsdogfood.co.uk?

The website mentions sending a “generous free sample” to one customer, but there is no explicit mention of a free trial subscription service in the provided homepage text.

How do I cancel my Basilsdogfood.co.uk subscription?

While not explicitly detailed on the homepage, subscription cancellations typically involve logging into your customer account on the website, finding the “Subscriptions” or “Manage Orders” section, and selecting the option to cancel. You can also contact [email protected] for assistance.

Does Basilsdogfood.co.uk have an environmental pledge?

Yes, Basilsdogfood.co.uk mentions an environmental pledge that goes beyond packaging, with Elston Farm (where their food is made) undertaking environmentally friendly projects and energy sources.

Are there customer testimonials available on the website?

Yes, the Basilsdogfood.co.uk homepage features several customer testimonials with names of dogs and their owners, sharing positive experiences and health improvements observed in their pets.

Can I track my order from Basilsdogfood.co.uk?

The website provides a link to DPD’s tracking service (“Wondering where your Raw Dog Food is?”), suggesting that DPD is their chosen delivery partner for order tracking. Precisionresourcegroup.co.uk Review

What are the contact details for Basilsdogfood.co.uk?

The primary contact method provided on the homepage is an email address: [email protected].

What is the history of Basil’s Raw Dog Food?

Basil’s Raw Dog Food was founded in 2011 from a family-run butchers, created with their own dogs in mind, and has evolved and developed over the years.

Do they offer food for working dogs?

Yes, the website explicitly states “WORKING DOGS LOVE BASIL’S” and refers to their products as “A Complementary Raw Food for Working Dogs,” indicating suitability for active dogs.

How does Basilsdogfood.co.uk compare to Pets at Home?

Basilsdogfood.co.uk is a specialist raw dog food manufacturer, focusing on a niche product. Pets at Home is a large, general pet supplies retailer offering a vast range of products including various dog foods (raw, dry, wet), accessories, and services from many brands.

Is raw feeding suitable for all dogs?

The website indicates that “Dogs thrive when they are fed the right food.” While raw feeding can be highly beneficial for many dogs, it’s always recommended to consult with a holistic vet or canine nutritionist to determine the best diet for your individual dog’s specific needs and health conditions. Aredhouse.co.uk Review