Based on checking the website Castleelectrics.co.uk, it appears to be a legitimate local business specialising in domestic appliance sales, spares, and repairs in York and surrounding areas. The site provides a good overview of their services, experience, and contact information.
Here’s an overall review summary:
- Business Type: Local domestic appliance sales, spares, and repair service.
- Location: York, UK.
- Experience: Over 50 years in business.
- Services Offered: Repairs for washing machines, dishwashers, ovens, hobs, tumble dryers, cooker hoods, built-in appliances, and Dyson products. Also sells new appliances and spare parts.
- Business Model: Family-run business with a focus on traditional and honest values.
- Pricing Transparency: Mentions prices include delivery, installation, and old appliance recycling (with a recycling fee for refrigeration). Quote provided after submitting a form.
- Customer Support: Phone and email contacts, contact form, physical shop address and opening times.
- Guarantees: 6-month guarantee on all appliance repairs.
- Online Presence: Basic, informative website with testimonials.
- Islamic Ethical Considerations: The business operates within permissible trade and service boundaries. There are no elements on the website that raise concerns regarding un-Islamic practices such as Riba, gambling, or the sale of forbidden items. They offer essential household services and products.
Castle Electrics presents itself as a well-established, family-run business with a strong emphasis on customer service and honesty, backed by over five decades of experience. The testimonials from satisfied customers, particularly highlighting their preference for repair over immediate replacement, add a layer of trustworthiness. While the website is functional and informative, it’s tailored for a local service-based business rather than a large e-commerce platform. For residents in York and the surrounding areas needing appliance services, Castleelectrics.co.uk provides a clear, reliable point of contact.
Here are some excellent alternatives for appliance needs, whether for new purchases or general home improvements:
- AO.com
- Key Features: Wide range of domestic appliances, competitive pricing, often includes delivery and installation, excellent customer reviews, frequent sales.
- Average Price: Varies widely depending on the appliance and brand.
- Pros: Extensive selection, convenient delivery and installation options, strong reputation for customer service.
- Cons: Can be overwhelming with choices, sometimes delivery slots can be long.
- Currys
- Key Features: Major UK retailer for electronics and home appliances, offers both online and in-store shopping, provides installation and recycling services, flexible payment options.
- Average Price: Competitive, often matches or beats other retailers.
- Pros: Widespread physical presence, comprehensive product range, good after-sales support.
- Cons: Can be pricier for some items compared to online-only retailers, customer service can vary.
- John Lewis & Partners
- Key Features: Renowned for high-quality products and exceptional customer service, extended warranties on many appliances, free delivery on orders over a certain amount.
- Average Price: Generally higher, reflecting the premium service and product quality.
- Pros: Outstanding customer service, excellent product guarantees, trusted brand reputation.
- Cons: Higher price point, not as many budget options.
- Marks Electrical
- Key Features: Independent appliance retailer, competitive prices, often praised for efficient delivery and customer service, wide range of major brands.
- Average Price: Very competitive, often a go-to for good deals.
- Pros: Great prices, reliable delivery, solid customer reviews.
- Cons: Less physical presence, focuses primarily on appliances, so less variety outside of that niche.
- Argos
- Key Features: Click and collect service, quick delivery options, good for budget-friendly appliances, wide product range beyond just large appliances.
- Average Price: Budget-friendly to mid-range.
- Pros: Convenience of click and collect, good for quick purchases, affordable options.
- Cons: Limited range of premium appliances, often a basic delivery service.
- Amazon UK – Large Appliances
- Key Features: Vast marketplace with numerous sellers, competitive pricing, Prime delivery for many items, diverse product range.
- Average Price: Highly variable, from budget to premium.
- Pros: Huge selection, often the lowest prices, convenient delivery.
- Cons: Quality can vary depending on the seller, installation services are often separate.
- B&Q – Appliances
- Key Features: Focus on integrated and fitted appliances, suitable for kitchen renovations, offers design services and installation.
- Average Price: Mid-range to premium, especially for fitted kitchens.
- Pros: Integrated solutions, good for full kitchen overhauls, reliable for specific fitted appliance needs.
- Cons: Less variety for freestanding appliances, might require professional installation which adds to the cost.
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Castleelectrics.co.uk Review & First Look
When first landing on Castleelectrics.co.uk, the immediate impression is one of a clear, no-nonsense local business website. It’s designed to provide essential information quickly and efficiently, rather than being an elaborate e-commerce platform. The layout is clean, and the most crucial details—what they do, where they are, and how to contact them—are prominent. This aligns well with a service-based business aiming to serve a specific geographical area.
Initial Impressions and User Experience
The website’s homepage immediately highlights their core services: “Domestic Appliance Sales, Spares & Repairs in York.” This direct approach is excellent for user clarity. Key contact information, including a phone number and email, is visible at the top, ensuring accessibility. The overall user experience is straightforward; navigation is intuitive, with clear links to “Learn More,” “Contact Us,” and “About Us.” The use of simple, large text and easily digestible paragraphs ensures that visitors can quickly grasp what Castle Electrics offers without wading through excessive jargon. This design choice is particularly effective for an audience seeking practical solutions for appliance breakdowns.
Key Information Availability
A well-structured website for any service business should provide immediate answers to fundamental questions. Castleelectrics.co.uk does a commendable job in this regard.
- Location: Clearly states “York” and provides a full address: “1 Beaconsfield Street, Acomb, York, YO24 4NB.”
- Contact Details: Phone number (01904 783931) and email ([email protected]) are prominently displayed.
- Services: A comprehensive list of services is provided, including repairs for various appliances like washing machines, dishwashers, ovens, and the sale of new appliances and spare parts.
- Operating Hours: Opening times for both phone and shop are clearly listed, which is crucial for a local business.
- Company Information: Includes “Copyright 2024 © Castle Electrics LTD (2010) | Company number 06989404,” lending credibility and transparency. This level of detail is a good sign for a legitimate operation.
Castleelectrics.co.uk Features
Castleelectrics.co.uk, as a local service provider, focuses on features that directly benefit its customer base in York and the surrounding areas. Their offerings are clearly outlined to address common household appliance issues, combining repair services with sales of new units.
Comprehensive Appliance Repair Services
The core of Castle Electrics’ offering is their repair service. They cover a broad spectrum of common domestic appliances, which is a significant advantage for homeowners. This eliminates the need for customers to search for multiple specialists for different types of repairs. Percyandpickles.co.uk Review
- Specific Appliance Coverage: The website explicitly mentions repairs for:
- Washing Machines
- Built-in Appliances
- Dishwashers
- Dyson products
- Built-in Ovens
- Cooker Hoods
- Hobs
- Tumble Dryers
- Washer Dryers
- Home Visits: They offer “Home visits to your Built-in Appliance, Cooker, Cooker Hood, Dishwasher, Hob, Oven, Tumble Dryer, Washing Machine or Washer Dryer available for your convenience.” This convenience is a major selling point, especially for large, difficult-to-move appliances.
- Guaranteed Repairs: “All Appliance Repairs Guaranteed For 6 Months*”. This provides a solid level of assurance and demonstrates confidence in their workmanship, offering peace of mind to customers.
Appliance Sales and Spares
Beyond repairs, Castle Electrics also provides solutions for appliances beyond economic repair or for those looking for new installations. This integrated approach ensures customers have a full service option.
- New Appliance Sales: “If your kitchen appliance is beyond repair, don’t worry! You can purchase a brand-new machine from us.” This is a practical solution for customers whose appliances have reached the end of their lifespan.
- Inclusive Pricing: “All our prices include delivery, installation, recycling of the old appliance (except refrigeration where there is a recycling fee) and packing.” This clear breakdown of included services is highly beneficial for customers, preventing hidden costs and making the purchase process transparent.
- Spare Parts Availability: “Spare parts available in our shop.” This is a crucial feature for those who prefer to carry out minor repairs themselves or for engineers needing specific components.
- Range of Brands: While not explicitly listed, the implication is they offer a range of brand-new appliances to choose from, catering to various budgets and preferences.
Customer-Centric Approach and Experience
The website strongly emphasises the company’s long-standing experience and customer-focused values, aiming to build trust and reliability.
- 50+ Years of Experience: “We have more than 50 years’ experience.” This longevity speaks volumes about their stability and expertise in the industry.
- Family Run Business: “Family run business with traditional and honest values.” This conveys a sense of personal care and integrity, often preferred by customers over large, impersonal corporations.
- Friendly and Professional Engineers: “Friendly and professional electrical engineers.” This highlights the quality of their workforce, critical for in-home service.
- Positive Testimonials: The presence of glowing testimonials from Google Reviews (“John Mcdonough”, “James Goodwin”, “Rich Davis”, “Robert Harland”) reinforces their reputation for excellent service. For instance, John Mcdonough’s testimonial praises their non-pushy approach towards repair over replacement, which is a significant trust builder.
- Company in Numbers: “5000+ Appliances Fixed Every Year” and “100+ Commercial Clients Collaborations” provide tangible evidence of their volume of work and trusted partnerships, further solidifying their credibility.
Castleelectrics.co.uk Pros & Cons
Analysing Castleelectrics.co.uk reveals several strengths that make it a compelling choice for local residents in York, alongside some minor areas where it could potentially enhance its online presence.
Pros of Castleelectrics.co.uk
Castleelectrics.co.uk exhibits several key advantages that make it a reliable and trustworthy option for domestic appliance needs.
- Extensive Experience and Longevity: With “50+ Years of Experience,” Castle Electrics demonstrates remarkable staying power in the industry. This long history often translates into deep expertise, established processes, and a strong understanding of customer needs. It’s a significant indicator of reliability and consistency.
- Local, Family-Run Business with Values: The emphasis on being a “Family run business with traditional and honest values” resonates well with customers seeking a personal touch and ethical service. This approach often leads to higher customer loyalty and trust, as opposed to larger, more corporate entities. The testimonials reinforce this, praising their honesty about repairs versus replacements.
- Comprehensive Service Offering: They provide a holistic solution for appliance issues, encompassing “Domestic Appliance Sales, Spares & Repairs.” This means customers can rely on one provider for diagnosing a fault, repairing it, finding a spare part, or purchasing a new appliance if repair isn’t feasible. The inclusion of delivery, installation, and recycling for new purchases further simplifies the process.
- Clear Guarantees: Offering “All Appliance Repairs Guaranteed For 6 Months*” provides significant peace of mind to customers. This guarantee demonstrates confidence in their workmanship and offers protection against recurring issues shortly after a repair.
- Strong Positive Customer Testimonials: The website features several genuine-looking testimonials from Google Reviews, highlighting aspects like fantastic service, reasonable rates, knowledge, and professionalism. These real-world endorsements are powerful social proof, indicating high customer satisfaction.
- Transparency in Contact & Company Information: All essential contact details (phone, email, physical address, opening times) are readily available. Furthermore, the inclusion of their “Company number 06989404” adds a layer of formal legitimacy and allows for easy verification of their business registration.
- Focus on Repair Over Replacement: A significant pro, explicitly mentioned in testimonials, is their approach of not instinctively pushing customers into a new replacement purchase if a repair is the better and more cost-effective option. This builds immense trust and distinguishes them from businesses solely focused on sales.
Cons of Castleelectrics.co.uk
While Castleelectrics.co.uk is solid for its niche, there are a few areas where it could enhance its online presence, especially when compared to modern digital standards. Streamlinevehicleleasing.co.uk Review
- Limited Online Functionality: The website primarily serves as an informational brochure. There’s no online booking system for repairs, no immediate online purchasing for new appliances or spare parts, and no online quoting tool that gives an instant estimate. Customers need to fill out a form or call, which might be a barrier for those accustomed to immediate digital transactions.
- Basic Website Design: The design is functional but somewhat dated. It lacks the dynamic interfaces, high-resolution imagery, or interactive elements often seen on more contemporary websites. While not a deal-breaker for a service business, a modern aesthetic could enhance user engagement and perception.
- No Online Pricing for New Appliances/Spares: While they state “All our prices include delivery, installation, recycling,” actual prices for new appliances or specific spare parts are not listed on the website. Customers must contact them for a quote, which adds an extra step to the buying process.
- Geographical Limitation: Naturally, as a local business, their services are limited to “York and surrounding areas.” While this is a strength for local customers, it’s a limitation for anyone outside that specific region.
- Lack of Detailed Service Descriptions/FAQs: While categories are listed, more detailed descriptions of what each repair service entails, common fault diagnoses, or a comprehensive FAQ section could further empower customers and reduce the need for initial phone calls. For example, specific turnaround times for repairs are not stated.
- No Online Reviews Aggregation: While they link to Google Reviews via testimonials, there isn’t a direct integration of live review feeds, which could dynamically showcase their ongoing positive feedback.
Castleelectrics.co.uk Alternatives
When looking for alternatives to Castleelectrics.co.uk, especially if you’re outside their service area or prefer a different type of service, there are several excellent options in the UK market for appliance repairs, sales, and general home solutions. These alternatives cater to various needs, from large national retailers to specialised repair networks and even platforms for DIY enthusiasts.
For New Appliance Purchases & Installation
If your appliance is beyond repair or you’re looking for an upgrade, these retailers are strong contenders known for their wide selections and often comprehensive service packages.
- AO.com: A dominant online retailer in the UK, AO.com offers an enormous range of white goods and electronics. They are known for competitive pricing, flexible delivery slots, and often include installation and recycling of old appliances. Their customer service is generally well-regarded, and they frequently run sales. It’s a go-to for many looking for a hassle-free purchase experience.
- Currys: As a major high-street and online electronics retailer, Currys provides a vast selection of domestic appliances. They offer strong after-sales support, extended warranties, and comprehensive delivery, installation, and recycling services. Their physical stores also allow customers to view products before purchasing.
- John Lewis & Partners: For those prioritising premium service, quality products, and robust guarantees, John Lewis is an excellent choice. While prices might be higher, their commitment to customer satisfaction, extended warranties, and expert advice makes them a trusted option. They also offer delivery and installation services.
- Marks Electrical: An independent online appliance retailer that has grown significantly due to its competitive pricing and excellent customer service. They often offer keen deals on major brands and are praised for efficient and reliable delivery and installation.
For Appliance Repair Services (National Coverage)
If you’re seeking repair services outside of York or prefer a national network, these options provide a similar service model.
- Domestic & General (D&G) Repair Network: While primarily known for appliance insurance, D&G also offers a direct repair service or can connect you with their network of approved engineers across the UK. They handle a wide range of brands and types of appliances. This is a good option if you want to ensure a professional, vetted repair.
- Repaircare: Specialising in appliance repairs across the UK, Repaircare offers a straightforward booking process for various home appliances. They have a network of qualified engineers and provide fixed-price repairs, which can help avoid unexpected costs.
- Manufacturer Specific Repair Services: For many major appliance brands (e.g., Bosch, Samsung, LG, Indesit), the manufacturers themselves offer direct repair services or can recommend authorised service centres. Checking your appliance’s manual or the manufacturer’s website is often the first step, especially if your appliance is still under warranty.
- Local Search Engines (e.g., Google Maps): For local service providers, simply searching “appliance repair near me” on Google Maps can yield highly relevant results. You can then check reviews, contact details, and services offered by local independent businesses similar to Castle Electrics in your area. This approach often supports local economies and can sometimes lead to more personalised service.
For Spare Parts & DIY Repair Enthusiasts
If you’re comfortable with DIY repairs or need specific components, these resources are invaluable.
- eSpares: One of the leading online retailers for appliance spare parts in the UK. They offer an enormous database of parts for almost every appliance imaginable, often with helpful video tutorials to guide you through the repair process. This is an excellent resource for confident DIYers.
- BuySpares: Similar to eSpares, BuySpares provides a comprehensive range of spare parts for domestic appliances. They also offer advice and guides, making it easier to identify and replace the correct part for your machine.
- Amazon UK – Appliance Parts: As a vast marketplace, Amazon hosts numerous sellers offering generic and specific appliance spare parts. While selection can be vast, it’s crucial to ensure you’re buying from reputable sellers and verifying part compatibility.
How to Get a Quote from Castleelectrics.co.uk
Obtaining a quote from Castleelectrics.co.uk is a straightforward process, designed to gather sufficient information about your specific appliance issue or sales requirement to provide an accurate estimate. Unlike some online services that offer instant, generic quotes, Castle Electrics opts for a more personalised approach, which is typical for repair and installation services where each job can have unique complexities.
Steps to Request a Quote
The website clearly outlines the methods for getting in touch to receive a quote.
-
Utilise the Online Contact Form:
- Navigate to the “Contact Us” page or locate the contact form directly on the homepage.
- The form asks you to “fill out and submit the form below to describe your project or specific needs.” This is the primary method they encourage for detailed inquiries.
- Information to Include: To ensure an accurate quote, you should provide as much detail as possible. For appliance repairs, this typically includes:
- Type of appliance (e.g., washing machine, oven, dishwasher).
- Brand and model number (if available, often found on a sticker inside the door or at the back).
- A detailed description of the problem (e.g., “washing machine not spinning,” “oven not heating up,” “dishwasher leaking”).
- Your full name, contact number, and email address.
- Your address in York or the surrounding area, as they cover specific regions.
- Confirmation: The website states: “You will receive a confirmation after submitting the form. Once we receive your form we will provide you with a quote based on your requests.” This indicates a response will follow after their team reviews your submission.
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Call Them Directly:
- For immediate inquiries or if you prefer speaking to someone, the phone number “01904 783931” is prominently displayed on the website.
- Opening Times: Their phone lines are open “Mon-Fri: 8.30am – 5pm.” Calling within these hours will allow you to discuss your needs directly with their team, who can guide you through the information required for a quote. This method can often lead to a quicker initial assessment.
-
Visit Their Shop: Photographer-nearme.co.uk Review
- If you’re in the York area and need spare parts or general advice, you can visit their physical shop at “1 Beaconsfield Street, Acomb, York, YO24 4NB.”
- Shop Opening Times: “Mon – Fri: 10am – 4pm.” This is particularly useful if you need to bring a specific part to them or discuss your appliance issue in person.
What to Expect After Requesting a Quote
Once you submit your inquiry through any of these channels, Castle Electrics will likely follow up to:
- Clarify Details: They may need additional information about the appliance or the fault to give a precise quote.
- Schedule a Visit: For repairs, they will typically need to schedule a home visit to diagnose the issue accurately before providing a final repair cost. The initial quote might be an estimate based on the information provided, with a definitive price given after the engineer’s assessment.
- Provide Pricing: For new appliance sales, they will provide the specific cost, which, as stated on their site, includes “delivery, installation, recycling of the old appliance (except refrigeration where there is a recycling fee) and packing.”
The process is designed to ensure that the quote is as accurate as possible, reflecting the specific nature of appliance repairs and sales which often require a detailed understanding of the problem or product requirements.
Castleelectrics.co.uk Pricing
Understanding the pricing structure for Castleelectrics.co.uk requires a bit of nuance, as they operate as a service-based business rather than a direct e-commerce platform with fixed prices listed online. Their approach focuses on providing tailored quotes, especially for repairs, and transparent, all-inclusive pricing for new appliance sales.
Pricing Model for Repairs
For appliance repairs, it’s standard practice in the industry to provide quotes after an initial assessment or based on detailed information provided by the customer. Castle Electrics follows this model.
- No Upfront Fixed Repair Prices: The website does not list a fixed price list for various types of repairs (e.g., “washing machine repair for £X”). This is common because repair costs can vary significantly based on:
- Type of appliance: Repairing a complex built-in oven might cost more than a simple washing machine fix.
- Nature of the fault: A minor wiring issue is different from a major component replacement (e.g., a motor or compressor).
- Cost of spare parts: The price of parts can fluctuate and vary by brand and model.
- Labour time: More complex repairs naturally require more labour.
- Quote-Based System: Customers are encouraged to “fill out and submit the form below to describe your project or specific needs.” This allows their team to gather enough information to provide an estimated quote.
- Home Visit for Diagnosis: For many repairs, especially complex ones, an engineer will likely need to conduct a home visit to accurately diagnose the problem. The initial quote might be an estimate, with a firm price given after the diagnosis. There might be a call-out fee, though this isn’t explicitly stated on the homepage.
- 6-Month Guarantee: Crucially, “All Appliance Repairs Guaranteed For 6 Months*.” While not a pricing detail, this guarantee adds significant value by ensuring the quality and durability of their work, potentially saving customers money on repeat repairs.
Pricing Model for New Appliance Sales
For new appliance sales, Castle Electrics takes a transparent, all-inclusive approach, which simplifies the purchasing decision for customers. Exquisiteprivatechef.co.uk Review
- Inclusive Pricing: “All our prices include delivery, installation, recycling of the old appliance (except refrigeration where there is a recycling fee) and packing.” This is a significant advantage, as these services often come as additional costs from larger retailers.
- Delivery: Eliminates the need for customers to arrange transport.
- Installation: Professional installation ensures the appliance is correctly set up and safe to use.
- Recycling: Environmentally responsible disposal of the old appliance, saving customers the hassle and potential cost of finding a recycling facility.
- Packing: Removal of packaging materials, further reducing customer effort.
- Refrigeration Recycling Fee: The only stated exception is a “recycling fee” for refrigeration units. This is a common practice due to the specific handling requirements and environmental regulations for refrigerants.
- Quote for New Appliances: Similar to repairs, prices for new appliances are not listed directly on the website. Customers would need to contact them via the form or phone to inquire about specific models and receive a quote that includes the full service package.
Value Proposition
The value proposition of Castle Electrics’ pricing lies in its comprehensive service and transparency. While upfront prices aren’t displayed, the inclusion of delivery, installation, and recycling for new sales adds considerable value, potentially making their overall cost competitive when factoring in all these services that other retailers might charge extra for. For repairs, their long experience and 6-month guarantee suggest a focus on quality and reliable service, which can be more valuable than the cheapest initial quote, especially for critical household appliances.
Castleelectrics.co.uk vs. National Retailers
When comparing Castleelectrics.co.uk to national appliance retailers like AO.com or Currys, it’s akin to comparing a specialist local tailor to a large clothing department store. Each has its distinct advantages and caters to different customer preferences and needs.
Local Expertise vs. Broad Reach
- Castleelectrics.co.uk (Local Specialist):
- Strength: Deep local knowledge and focus on “York and surrounding areas.” This means potentially faster, more personalised service within their geographical scope. They are a “family-run business with traditional and honest values,” suggesting a more community-oriented approach. Their “50+ years of experience” in a specific area implies highly honed skills relevant to common local appliance issues.
- Weakness: Limited to a specific region. If you’re outside York, their services are unavailable. Their business model doesn’t support online sales or repairs for a national audience.
- National Retailers (e.g., AO.com, Currys):
- Strength: Wide geographical coverage across the entire UK. They can serve customers almost anywhere, offering broad accessibility. Their scale allows for vast product inventories, competitive pricing often driven by volume, and frequent promotional offers. They have extensive logistical networks for nationwide delivery and installation.
- Weakness: Can sometimes feel less personal. While they offer installation and recycling, the specific engineers or delivery teams might vary, and the service experience might be more standardised rather than tailored.
Service Model: Repair Focus vs. Sales Focus
- Castleelectrics.co.uk:
- Strength: Strong emphasis on “Repairs” and “Spares.” Their website actively promotes fixing appliances, and testimonials highlight their preference for repair over immediate replacement. This approach is highly valued by customers who want to extend the life of their existing appliances and save money. Their 6-month repair guarantee provides strong assurance.
- Weakness: While they sell new appliances, they don’t offer an online catalogue with immediate purchasing options. Sales are secondary to their repair expertise.
- National Retailers:
- Strength: Primarily driven by “Sales” of new appliances. Their websites are designed for extensive browsing, comparison, and immediate purchase. They offer a massive range of models, brands, and price points. Many also offer their own repair services or extended warranties, but the core business is often selling new units.
- Weakness: May sometimes subtly (or not so subtly) push for new appliance purchases over repairs, as sales are their main revenue driver. Repair services might be outsourced or part of a separate, less integrated division.
Pricing and Transparency
- Castleelectrics.co.uk:
- Pricing: Quote-based for both repairs and sales. For new appliances, prices “include delivery, installation, recycling of the old appliance (except refrigeration where there is a recycling fee) and packing.” This all-inclusive model for new sales is transparent and value-added, eliminating hidden costs.
- Transparency: Clear about what’s included in new appliance sales. Repair quotes are provided after assessment.
- National Retailers:
- Pricing: Upfront pricing for new appliances on their websites. However, delivery, installation, and recycling are often add-on costs that can significantly increase the final price, although some promotional bundles exist. Repair services usually have call-out fees and separate charges for labour and parts.
- Transparency: Prices for goods are clear, but customers need to carefully check for additional service charges during checkout.
Customer Experience & Trust
- Castleelectrics.co.uk:
- Experience: Personalised, community-oriented. Strong emphasis on “friendly and professional electrical engineers.” Testimonials suggest high trust due to their honest advice and reliability over decades. The “family-run” aspect fosters a sense of accountability and care.
- Trust: High, due to longevity, local reputation, family values, and genuine testimonials.
- National Retailers:
- Experience: More transactional, efficient, and often automated. Customer service quality can vary depending on the specific agent or team. May offer extensive online support and tracking.
- Trust: Generally high due to brand recognition and established processes, but can be impacted by negative experiences with specific deliveries or repair incidents.
In essence, Castleelectrics.co.uk offers a highly personalised, experienced, and trustworthy local service with a strong repair ethos. National retailers offer unparalleled choice, convenience, and reach for new purchases. The best choice depends on whether you prioritise local, hands-on service and repair, or broad selection, national reach, and online purchasing convenience.
Frequently Asked Questions
What services does Castleelectrics.co.uk offer?
Castleelectrics.co.uk offers domestic appliance sales, spare parts, and repair services for a wide range of kitchen and utility appliances, including washing machines, dishwashers, ovens, hobs, tumble dryers, cooker hoods, built-in appliances, and Dyson products.
Where is Castle Electrics located?
Castle Electrics is located at 1 Beaconsfield Street, Acomb, York, YO24 4NB, United Kingdom. Tcfperformance.co.uk Review
What areas does Castleelectrics.co.uk serve?
Castleelectrics.co.uk serves customers in York and the surrounding areas.
How long has Castle Electrics been in business?
Castle Electrics has over 50 years of experience in the domestic appliance industry, operating as a family-run business.
How can I get a quote for an appliance repair?
You can get a quote for an appliance repair by filling out the contact form on their website, providing details of your appliance and the issue, or by calling them directly during their opening hours.
Does Castleelectrics.co.uk offer home visits for repairs?
Yes, Castleelectrics.co.uk offers home visits for repairs to various built-in and freestanding appliances for customer convenience.
Are appliance repairs guaranteed by Castle Electrics?
Yes, all appliance repairs carried out by Castle Electrics are guaranteed for 6 months. Actionwallties.co.uk Review
Does Castleelectrics.co.uk sell new appliances?
Yes, if your kitchen appliance is beyond repair, Castleelectrics.co.uk offers a range of brand-new machines for purchase.
What is included in the price of a new appliance from Castle Electrics?
Prices for new appliances from Castle Electrics include delivery, installation, recycling of the old appliance (except refrigeration), and packing removal.
Is there a recycling fee for old refrigeration appliances?
Yes, there is a recycling fee specifically for old refrigeration appliances.
Can I buy spare parts from Castle Electrics?
Yes, spare parts for domestic appliances are available for purchase at their shop.
What are the opening times for Castle Electrics?
Their phone lines are open Monday to Friday from 8:30 am to 5:00 pm. The physical shop is open Monday to Friday from 10:00 am to 4:00 pm. They are closed on Saturdays, Sundays, and all Bank Holidays. Ipextechnologies.co.uk Review
Is Castleelectrics.co.uk a trustworthy business?
Based on their extensive experience (50+ years), clear contact information, positive customer testimonials, and stated commitment to honest values, Castleelectrics.co.uk appears to be a legitimate and trustworthy local business.
How many appliances does Castle Electrics fix annually?
According to their website, Castle Electrics fixes over 5,000 appliances every year.
Does Castle Electrics work with commercial clients?
Yes, their website mentions collaborations with over 100 commercial clients.
Are the engineers at Castle Electrics qualified?
The website states they have a “highly skilled workforce with extensive expertise and experience” and “friendly and professional electrical engineers.”
Can Castleelectrics.co.uk repair built-in ovens and cooker hoods?
Yes, they specialise in and offer repair services for built-in ovens and cooker hoods, as well as other built-in appliances. Dodonahouse.co.uk Review
How do Castleelectrics.co.uk’s prices compare to national retailers?
Castleelectrics.co.uk offers transparent, all-inclusive pricing for new appliances (delivery, installation, recycling included), which can make their overall cost competitive when compared to national retailers who often charge extra for these services. Repair costs are quote-based.
What types of Dyson repairs do they offer?
While specific Dyson models or repair types aren’t detailed, the website lists “Dyson Repairs” as one of their services, indicating they can service various Dyson products.
How can I provide feedback or leave a review for Castle Electrics?
The website features testimonials from Google Reviews, suggesting you can leave a review for them on their Google My Business profile or by contacting them directly through their provided contact methods.
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