Caughtanddelivered.co.uk Review

Based on checking the website caughtanddelivered.co.uk, the platform appears to be an online retailer specialising in the delivery of fish and seafood across the UK. While the website presents itself as a straightforward e-commerce platform for purchasing seafood, a strict review of its features against what trusted e-commerce websites typically offer reveals some areas for improvement, particularly concerning transparency and comprehensive consumer information. The site highlights convenience with UK-wide delivery, frozen-for-freshness products, and multiple payment options. However, for a user keen on understanding the full scope of the business, crucial details are not immediately accessible on the homepage, which could impact trust and a sense of security.

Here’s an overall review summary:

• Website Purpose: Online retail of fish and seafood for UK delivery.
• Product Offering: Wide range including fillets, fish boxes, shellfish, whole fish, smoked fish, and prepared meals.
• Delivery: Free UK delivery on orders over £50.
• Promotions: Regular discounts (e.g., 15% off new ranges, member rewards).
• Payment Options: Multiple payment options mentioned, but not specified.
• Transparency: Lacks clear, immediate access to critical legal and policy information (e.g., privacy policy, terms of service, returns policy) from the homepage footer.
• Trust Signals: Includes Trustpilot reviews and social media links (Facebook, Instagram).
• Ethical Consideration: While the products (fish and seafood) are generally permissible, the lack of detailed transparency on business practices, supply chain specifics beyond “UK waters and beyond,” and a robust set of easily accessible legal policies makes it less than ideal from a stringent ethical standpoint compared to highly transparent e-commerce operations.

The website does a decent job of showcasing its products with appealing visuals and customer testimonials. It emphasises freshness through its “frozen-for-freshness” approach, which is a good selling point for perishable goods. The offer of discounts and a loyalty programme aims to attract and retain customers. Yet, the absence of prominent links to essential legal pages such as a privacy policy, terms and conditions, or a returns policy on the homepage footer is a notable oversight. For consumers, especially in an online shopping environment, having these details readily available is paramount for building trust and ensuring they understand their rights and the company’s obligations. This lack of immediate access can be a deterrent for those who prioritise due diligence before making a purchase.

Given the nature of the product, which is edible and perishable, and the general lack of full transparency on the homepage regarding key policies, it’s essential for consumers to proceed with caution and actively seek out these details before committing to a purchase. It would be more reassuring if such vital information was clearly signposted, adhering to best practices for e-commerce platforms.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

[ratemypost]

Best Ethical Alternatives for Home & Lifestyle Products (Non-Edible)

Given that caughtanddelivered.co.uk deals with perishable food items, finding direct, ethical, non-edible alternatives in the exact same niche is challenging. However, if we shift focus to ethical online shopping for home and lifestyle products that uphold similar principles of quality and consumer trust, while being permissible, here are some excellent options available in the UK:

• Nkuku

  

  • Key Features: Handcrafted homeware, furniture, and gifts made with sustainable and ethical practices. Focuses on fair trade and artisan collaboration.
  • Average Price: Mid to high-end, reflecting craftsmanship and ethical sourcing.
  • Pros: Strong ethical credentials, beautiful and unique products, supports artisan communities globally.
  • Cons: Higher price point, not a fast fashion/homeware option.

• Ethical Superstore

  • Key Features: Broad range of ethical and eco-friendly products for home, garden, beauty, and more. Strong emphasis on fair trade, organic, and sustainable sourcing.
  • Average Price: Varied, offers options across different budgets.
  • Pros: One-stop shop for ethical goods, clear labelling of ethical attributes, supports numerous good causes.
  • Cons: Can be overwhelming due to the sheer variety, some products might be pricier than conventional alternatives.

• BAM Bamboo Clothing (Focus on loungewear/home comfort items if applicable)

  • Key Features: Sustainable and comfortable clothing made from bamboo, known for its softness, breathability, and eco-friendly properties.
  • Average Price: Mid-range.
  • Pros: Highly sustainable materials, excellent comfort, durable products.
  • Cons: Primarily clothing, less direct home goods, style might be too casual for some.

• Neal’s Yard Remedies (Focus on home fragrance, aromatherapy if applicable)

  • Key Features: Organic health and beauty products, including essential oils, diffusers, and natural cleaning solutions for the home. Pioneers in ethical sourcing and sustainable practices.
  • Average Price: Mid to high-end.
  • Pros: Certified organic, strong ethical stance, high-quality ingredients, pleasant natural scents.
  • Cons: More focused on personal care/wellness than general home goods, higher price point.

• Eco-Friendly Home (Broad category for various products)

  • Key Features: A general category on Amazon UK that aggregates various eco-friendly and sustainable products for the home, including cleaning supplies, reusable items, and decor.
  • Average Price: Varies widely depending on specific products.
  • Pros: Wide selection, convenient to find diverse eco-conscious items in one place.
  • Cons: Quality and ethical standards can vary between individual sellers under this broad category, requiring careful vetting.

• Páramo (Focus on outdoor/home utility items if applicable)

  • Key Features: High-performance outdoor clothing and gear, known for its ethical manufacturing in Colombia and long-lasting quality. While primarily outdoor, their durable principles align with sustainable consumption for home utility.
  • Average Price: High-end.
  • Pros: Exceptional durability, repair service, strong ethical and environmental policies, fair employment practices.
  • Cons: Niche product range, significantly higher price point, not typical home decor.

• Thought Clothing (Focus on sustainable loungewear/gifting)

  • Key Features: Sustainable and ethical fashion made from natural and recycled fabrics. Offers comfortable loungewear and accessories that could be considered home-related.
  • Average Price: Mid-range.
  • Pros: Excellent sustainability credentials, comfortable and stylish designs, fair labour practices.
  • Cons: Primarily clothing-focused, less directly applicable to general home goods.

Caughtanddelivered.co.uk Review & First Look

Based on an initial assessment of caughtanddelivered.co.uk, the website presents itself as a straightforward e-commerce platform for purchasing fish and seafood in the UK. The design is clean, and the navigation appears intuitive, making it easy for users to browse various product categories such as “Fillets & Supremes,” “Fish Boxes,” “Shell Fish & Seafood,” “Whole Fish,” and “Smoked Fish.” The homepage immediately highlights current promotions, like a 15% off summer range offer and a loyalty program, which is a common and effective tactic to attract new customers and encourage repeat business.

The site promotes key selling points such as “Free UK Delivery On all orders over £50,” “Frozen-For-Freshness,” and “Quick Checkout with Multiple Payment Options.” These are crucial assurances for an online food retailer, addressing common concerns about delivery costs, product quality, and purchasing convenience. Furthermore, the inclusion of customer testimonials directly on the homepage, along with a Trustpilot link, serves as a social proof mechanism, aiming to build confidence among potential buyers. User reviews often play a significant role in purchasing decisions, and seeing positive feedback can alleviate some hesitation.

However, a critical review reveals that while the aesthetic and user experience are generally positive, the website lacks some fundamental transparency elements readily accessible on the homepage. Crucial legal and policy links, such as a comprehensive privacy policy, terms and conditions, or a clear returns and refund policy, are not immediately visible in the footer, which is standard practice for reputable e-commerce sites. This omission can raise questions about the company’s commitment to full disclosure and consumer protection. While these policies might exist elsewhere on the site, their absence from the prominent homepage footer is a noticeable gap for a platform handling transactions and personal data.

Initial Impressions and User Interface

Upon landing on caughtanddelivered.co.uk, the user is greeted with a visually appealing layout dominated by high-quality images of seafood products. The “Shop Now” buttons are strategically placed, encouraging immediate engagement. The responsive design ensures a consistent experience across different devices, which is vital in today’s mobile-first world. The use of clear calls to action, like “Buy Now” for specific offers, directs the user effectively.

• Visual Appeal: High-resolution product photography enhances the perceived quality of the seafood.
• Navigation: Top-level categories are well-defined, facilitating easy browsing.
• Promotional Focus: Prominent banners for discounts and loyalty programs are immediately visible.
• Social Proof: Direct integration of customer reviews and Trustpilot link aims to build confidence.

Missing Essential Information

While the site excels in product presentation and promotional offers, the lack of immediate visibility for key legal and policy documents is a significant drawback. For a website handling personal data and financial transactions, the footer typically contains direct links to: Darlows.co.uk Review

• Privacy Policy: Explaining how user data is collected, stored, and used.
• Terms and Conditions: Outlining the legal agreement between the company and the customer.
• Refund and Returns Policy: Detailing procedures for product issues or dissatisfaction.
• Contact Information: Beyond social media links, a clear postal address or dedicated customer service email/phone number.

This omission could be perceived as a lack of transparency, potentially undermining trust, especially for first-time buyers.

Caughtanddelivered.co.uk Features (Considering a Perishable Product)

Caughtanddelivered.co.uk offers a range of features tailored for an online food delivery service, specifically focusing on fish and seafood. Their core proposition revolves around delivering fresh, high-quality produce directly to the consumer’s door, emphasising convenience and freshness. The website’s features are designed to simplify the purchasing process, from browsing products to final delivery.

One of the standout features is the “Frozen-For-Freshness” approach. This indicates that products are likely blast-frozen shortly after being caught and prepared, which is a standard industry practice to lock in freshness and extend shelf life without compromising quality. This is particularly important for seafood, which is highly perishable. The ability to receive products that are ready for the freezer upon arrival is a significant convenience for customers, allowing them to stock up without immediate consumption pressure.

The website also highlights “Free UK Delivery On all orders over £50,” which is a strong incentive for larger purchases, encouraging customers to consolidate their orders. This tiered delivery cost structure is common in e-commerce and helps offset shipping expenses for the business while providing value to the customer. The promise of “Quick Checkout Multiple payment options” suggests a streamlined buying process, which is essential for reducing cart abandonment rates. While the specific payment options are not detailed on the homepage, the assurance implies flexibility for the customer. Renbe.co.uk Review

Furthermore, the introduction of a “Members Rewards” programme, allowing users to earn points for every £1 spent and offering a 20% discount on their first order, is a shrewd move to foster customer loyalty. Such schemes are proven to increase customer lifetime value and encourage repeat purchases. The inclusion of diverse product categories, such as “Fish Boxes” and “Party Food,” indicates an understanding of varied customer needs and occasions, broadening the appeal beyond individual daily consumption.

Product Categorisation and Variety

The clear categorisation of products helps users navigate the extensive range of seafood available. From basic fillets to more elaborate fish boxes and party-specific items, the site caters to a wide audience.

• Fillets & Supremes: Convenient portions for everyday cooking.
• Fish Boxes: Curated selections, potentially offering better value or themed meal solutions (e.g., “NEW BBQ Fish Box”).
• Shell Fish & Seafood: Including items like “Cornish Scallops” and “Large Lobster,” catering to gourmet tastes.
• Whole Fish: For those who prefer to prepare fish from scratch.
• Smoked Fish: Offering ready-to-eat or versatile ingredients.
• Family Favourites & Party Food: Catering to specific meal types or events.

Delivery and Logistics

The delivery aspect is central to caughtanddelivered.co.uk’s service. The emphasis on UK-wide delivery suggests a robust logistics network capable of handling perishable goods efficiently.

• UK-wide Coverage: Ensures accessibility for a broad customer base.
• Temperature Control: The “Frozen-For-Freshness” claim implies careful handling during transit to maintain product integrity.
• Order Tracking: While not explicitly mentioned on the homepage, a reliable delivery service typically includes order tracking, which would be a valuable feature for customers awaiting perishable goods.

Customer Engagement and Loyalty

Beyond direct sales, caughtanddelivered.co.uk invests in features aimed at building a community and encouraging repeat business.

• Member Rewards: A points-based system for loyal customers.
• Invite a Friend Programme: Offers discounts for both the referrer and the new customer, fostering organic growth.
• Recipe Section: The “Be inspired by our easy recipes” link adds value by providing content that encourages product usage and enhances the overall customer experience. This can also drive traffic through search engine optimisation.

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Caughtanddelivered.co.uk Pros & Cons (Focus on Cons for Food)

When evaluating caughtanddelivered.co.uk, it’s important to consider both its strengths and weaknesses, especially given the perishable nature of its products. While the website effectively showcases its offerings and aims for customer convenience, several aspects could be improved to enhance consumer trust and provide a more comprehensive online shopping experience.

Pros:

The primary advantages of caughtanddelivered.co.uk stem from its focus on product quality, convenience, and customer engagement. The “Frozen-For-Freshness” model is a significant benefit, ensuring that seafood maintains its quality during transit and allowing customers flexibility in consumption. This approach is well-suited for online grocery delivery, where maintaining product integrity over distance is paramount.

• Convenience: Delivering fresh and frozen seafood directly to the customer’s door saves time and effort, especially for those without easy access to quality fishmongers. This convenience is a major draw for busy individuals and families.
• Quality Assurance (Implied): The emphasis on “Frozen-For-Freshness” and sourcing from “UK waters and beyond” suggests a commitment to high-quality produce. While specific certifications or detailed sourcing information aren’t front and centre on the homepage, the overall presentation aims to convey freshness.
• Variety of Products: The extensive range, from basic fillets to gourmet items and themed boxes, caters to diverse culinary needs and preferences. This variety makes it a potential one-stop shop for seafood lovers.
• Customer Loyalty Programmes: The “Members Rewards” and “Invite a Friend” schemes are effective strategies for encouraging repeat purchases and organic customer acquisition. Discounts and points systems provide tangible value to loyal customers.
• Positive Testimonials: The presence of customer reviews directly on the homepage and a Trustpilot link builds social proof and credibility, helping to reassure potential buyers about the reliability of the service and product quality.
• User-Friendly Interface: The website is visually appealing, easy to navigate, and appears to be mobile-responsive, ensuring a smooth shopping experience across different devices.

Cons:

Despite its strengths, caughtanddelivered.co.uk has significant drawbacks, particularly regarding transparency and the provision of essential consumer information on its homepage. These omissions can undermine trust and are not aligned with best practices for reputable online businesses.

• Lack of Prominent Legal and Policy Information: The most significant con is the absence of easily accessible links to vital legal documents such as the Privacy Policy, Terms and Conditions, Returns/Refund Policy, and Shipping Policy (beyond the free delivery threshold) in the homepage footer. This is a critical oversight. Reputable e-commerce sites always make these documents readily available to inform customers about their rights, data handling, and purchase agreements. Their absence can lead to user distrust and potential legal issues for the business.
  • Data Protection Concerns: Without a clear privacy policy linked on the homepage, users might be hesitant to provide personal and payment information, especially in an era of heightened data security awareness.
  • Consumer Rights Ambiguity: The lack of accessible terms and conditions or a returns policy means customers don’t have immediate clarity on dispute resolution, product guarantees, or what to do if an order is unsatisfactory.
• Limited Company Information: While an “OUR STORY” link exists, the homepage doesn’t immediately provide clear company registration details, a physical address, or direct customer service contact numbers/emails beyond social media links. For a business, particularly one dealing with food, this level of transparency is often expected to verify legitimacy.
• Unspecified Payment Options: The website mentions “Multiple payment options” but does not detail what these are (e.g., credit/debit cards, PayPal, Apple Pay, etc.). This lack of specificity can be inconvenient for customers who prefer particular payment methods.
• Perishability Risk: While “Frozen-For-Freshness” is a pro, dealing with perishable goods always carries an inherent risk of spoilage if delivery is delayed or mishandled. Without a clear and easily accessible returns/refund policy, customers might feel vulnerable in such scenarios.
• Reliance on Social Media for Customer Support: While social media links are provided, a dedicated, official customer service email or phone number prominently displayed would offer a more professional and reliable channel for inquiries and support.
• Trust on Reviews Alone: While Trustpilot reviews are good, relying heavily on them without a comprehensive suite of accessible policies might not be enough for all cautious consumers.

Caughtanddelivered.co.uk Alternatives

When seeking alternatives to caughtanddelivered.co.uk, especially if the concern is about the transparency and comprehensive information on their homepage, consumers might look for other online food delivery services that offer a more robust and ethically sound experience, particularly in the realm of food. While Caught & Delivered focuses on seafood, the broader category of ethical food delivery and grocery services offers several compelling options that often prioritise transparency, sustainability, and clear customer policies. These alternatives might not exclusively sell seafood but generally provide a more complete and reassuring online shopping environment. Midlands.scgconnected.co.uk Review

Here are some alternatives to consider for ethical and transparent online grocery or food delivery, focusing on those available in the UK:

• Ocado

  

  • Key Features: A prominent online-only supermarket in the UK offering a vast range of groceries, including fresh produce, meat, fish, and pantry staples. Known for its advanced logistics and precise delivery slots.
  • Why it’s an alternative: Provides a comprehensive online shopping experience with clearly laid out policies (privacy, terms, returns), detailed product information, and robust customer support channels. They offer a wide selection of ethically sourced products, often with clear labelling.
  • Ethical Aspect: While not exclusively “ethical,” Ocado carries many organic, fair trade, and sustainably sourced products from various brands. Their operational transparency and detailed website policies meet higher standards.

• Abel & Cole

  • Key Features: Specialises in organic food deliveries, including fruit and veg boxes, meat, fish, dairy, and pantry items. Strong emphasis on organic certification, sustainability, and ethical sourcing from small-scale farmers and producers.
  • Why it’s an alternative: Directly addresses ethical sourcing concerns. Their website is highly transparent about their values, sourcing practices, and environmental commitments. Comprehensive policies are easily accessible. They often work directly with producers, ensuring fair prices.
  • Ethical Aspect: Core business model is built around organic, ethical, and sustainable food. They are certified B Corp, which signifies high standards of social and environmental performance.

• Riverford Organic Farmers Lumoslive.co.uk Review

  • Key Features: Delivers organic veg boxes, meat, fish, and dairy directly from their farms and a network of trusted organic producers. Focuses on seasonal produce and direct farm-to-door delivery.
  • Why it’s an alternative: Similar to Abel & Cole, Riverford is deeply committed to organic and ethical farming practices. Their website is transparent about their farming methods, environmental impact, and labour practices. All essential legal and customer service information is readily available.
  • Ethical Aspect: Certified organic, employee-owned, and a strong advocate for sustainable farming. High transparency about their supply chain and animal welfare standards.

• The Ethical Shop (for broader ethical grocery search if needed, focusing on non-perishables often)

  • Key Features: An online store from Traidcraft, offering a wide range of fair trade and ethical products, including groceries (often non-perishables like coffee, tea, chocolate), cleaning supplies, and gifts.
  • Why it’s an alternative: While not solely seafood, it champions fair trade and ethical principles across its product range. Its website is explicit about its mission, impact, and comprehensive policies. It represents a trustworthy ethical shopping platform.
  • Ethical Aspect: Run by Traidcraft, a pioneer in fair trade, ensuring producers receive fair prices and ethical working conditions. High standards of transparency.

• Waitrose & Partners

  • Key Features: A premium supermarket offering high-quality groceries, including a strong focus on fresh meat, fish, and organic produce. Their online delivery service replicates the in-store experience.
  • Why it’s an alternative: Waitrose is known for its higher standards of sourcing and detailed product information. Their website provides clear and accessible terms and conditions, privacy policies, and customer service contacts. They often have dedicated sections for sustainable and ethical sourcing.
  • Ethical Aspect: Actively promotes responsible sourcing, animal welfare, and sustainable fishing practices. Provides detailed information on origin and certifications for many products.

• Fish for Thought (Direct competitor focused on seafood, check their website for transparency)

  • Key Features: An online fishmonger based in Cornwall, delivering fresh Cornish fish and seafood across the UK. Focuses on sustainable sourcing and quality.
  • Why it’s an alternative: A direct competitor in the seafood delivery niche. Their website should be scrutinised for transparency and policy accessibility. Reputable online fishmongers typically offer detailed sourcing information and clear customer service policies.
  • Ethical Aspect: Claims to source sustainably; a quick check of their site would reveal details on their sustainability pledges and certifications.

• Wright Brothers At Home (Premium seafood delivery)

  • Key Features: Online shop from a renowned London restaurant and seafood wholesaler, offering premium fresh seafood, oysters, and seafood boxes for home delivery.
  • Why it’s an alternative: Represents a high-end, reputable source for seafood. Their professional online presence typically includes comprehensive legal and customer service information, reflecting their established brand.
  • Ethical Aspect: As a premium provider, they often have strong relationships with their suppliers and provide detailed information on provenance and sustainability efforts, which adds to ethical credibility.

When choosing an alternative, it’s always advisable to visit their websites and personally verify the availability and accessibility of their Privacy Policy, Terms and Conditions, Returns Policy, and clear contact information. These elements are crucial for a trustworthy and secure online shopping experience, particularly when dealing with perishable goods. Buildingshop.co.uk Review

How to Cancel Caughtanddelivered.co.uk Subscription

Based on the information available on the homepage of caughtanddelivered.co.uk, there is no explicit mention of a subscription service for regular fish deliveries. The website primarily appears to operate as a one-time purchase e-commerce store where customers select individual products or fish boxes and place an order. This suggests that purchases are transactional rather than subscription-based, meaning customers buy what they want, when they want it, without recurring charges.

However, many e-commerce sites that offer “member rewards” or “join now” options, as caughtanddelivered.co.uk does with its “GET MEMBERS REWARDS” section, might imply some form of account or membership that could potentially have hidden recurring elements or automatic renewals if not explicitly managed. For a strictly transactional site, there wouldn’t be a “subscription to cancel” in the traditional sense, but rather a “customer account to manage.”

If a user signs up for the “Members Rewards” programme or creates an account, they would typically manage their preferences and personal data through their account dashboard. This dashboard would be the place to:

• View Past Orders: Keep track of previous purchases.
• Update Personal Information: Change address, contact details, or payment methods.
• Manage Communication Preferences: Opt-in or out of marketing emails.
• Delete Account (if available): Some sites offer an option to close an account, which would effectively “cancel” any affiliation beyond transactional history.

Since the homepage doesn’t detail a subscription model, the process for “cancellation” would likely involve account management or direct communication with customer service if a user wishes to cease engagement with the platform entirely or address any auto-renewal concerns not immediately apparent. Madrivingschool.co.uk Review

Steps to Manage Your Caughtanddelivered.co.uk Account (Assuming No Subscription)

If you wish to stop receiving marketing communications or simply manage your presence on the platform, the typical steps involve using the account functionalities or contacting support.

1. Log In to Your Account: Look for a “Login” or “My Account” link, usually found in the header or footer of the website.
2. Navigate to Account Settings: Once logged in, explore sections like “Profile,” “Account Details,” “Preferences,” or “My Orders.”
3. Update Communication Preferences: Within settings, you might find an option to unsubscribe from newsletters or marketing emails.
4. Contact Customer Service: If you wish to delete your account or have specific concerns about data retention, the most reliable method is to contact their customer service. Look for contact details, which ideally should be in the footer or a dedicated “Contact Us” page. Without prominent contact info on the homepage, you might need to search the site thoroughly.

What if a Subscription Model is Hidden?

In some cases, especially with introductory offers, a company might subtly introduce a subscription. For instance, a “discount for first order and subsequent monthly deliveries” could be part of the fine print. Given the lack of clear terms and conditions on the homepage, users should exercise caution.

• Review Terms & Conditions: If you proceed to checkout or sign up for any service, carefully read the entire terms and conditions page before agreeing. Look for clauses related to recurring billing, auto-renewal, or subscription commitments.
• Check Payment Records: Regularly review your bank statements or payment service (e.g., PayPal) history for any recurring charges from “Caught & Delivered.”
• Direct Inquiry: If you find any unexpected charges or are unsure, contact their customer service immediately for clarification and to request a cancellation.

Given the absence of a visible subscription model on the homepage, the general advice is to manage your customer account and be vigilant about any future communications or charges if you register for their rewards programme.

Caughtanddelivered.co.uk Pricing

Based on the information presented on the caughtanddelivered.co.uk homepage, the pricing model is straightforward: individual products are listed with their respective prices, and there’s a clear indication of discounts applied to some items. The overall pricing strategy appears to be retail-based, with added incentives through promotions and a loyalty programme. Fragrancehub.co.uk Review

For instance, the homepage showcases several “Made For You” products with both original and discounted prices:

• 4 x 114g MSC Florentine Fishcakes: £5.95 (originally £7.00) – Save 15%
• 4 x 120g MSC Jumbo Fish Fingers: £7.22 (originally £8.50) – Save 15%
• 2 X 530g Fish Pies: £9.30 (originally £10.95) – Save 15%

This indicates a standard e-commerce pricing approach where prices are set per item, and special offers are used to drive sales. The “Save 15%” highlights are prominent, drawing attention to value. The “Get 15% OFF” banner for new ranges and a “Get 20% OFF when you invite your friends” promotion further illustrate their use of discounts as a core part of their pricing strategy.

The website also clearly states “Free UK Delivery On all orders over £50.” This sets a threshold for free shipping, encouraging customers to increase their order value to avoid delivery charges. For orders under £50, it is implied that a delivery fee will apply, though the exact amount is not specified on the homepage. This is a common tactic to boost average order value in online retail.

Furthermore, the “GET MEMBERS REWARDS” section, promising points for every £1 spent and “20% OFF your first order,” indicates a loyalty-based pricing incentive. This encourages repeat business by offering future discounts based on accumulated points and an immediate benefit for new sign-ups.

Specific Product Pricing Examples

The homepage provides a good snapshot of typical product costs. Amyjanelondon.co.uk Review

• Salt Cod Loin (Desalted): £8.13 (originally £9.57)
• NEW BBQ Fish Box: £45.00
• 6 x Cornish Scallops in Half Shell: £13.20
• Large Lobster Cooked and Dressed: £30.00

These examples show a range from everyday meal components (fishcakes, fish fingers) to more premium items (lobster, scallops), catering to different budgets and occasions. The prices seem competitive for online seafood delivery, especially considering the “frozen-for-freshness” aspect and UK-wide delivery.

Factors Influencing Pricing

Several factors would contribute to caughtanddelivered.co.uk’s pricing:

• Sourcing Costs: The cost of acquiring fresh fish and seafood, which can fluctuate based on season, catch volumes, and market demand.
• Processing and Freezing: The costs associated with preparing, freezing, and packaging the products to ensure quality for delivery.
• Logistics and Delivery: The expense of refrigerated transport across the UK, which is significant for perishable goods.
• Overheads: Standard business operating costs including website maintenance, marketing, and staff.
• Competitive Landscape: Pricing would also be influenced by what other online fishmongers and major supermarkets charge for similar products.

Transparency of Delivery Costs

While the £50 free delivery threshold is clear, the exact delivery cost for orders below this amount is not explicitly stated on the homepage. Customers would likely discover this during the checkout process. For full transparency, it would be beneficial to have a link to a detailed delivery information page from the footer or a clear statement about delivery fees for smaller orders.

In summary, caughtanddelivered.co.uk uses a clear item-by-item pricing model, enhanced by percentage-based discounts and a loyalty programme, with free delivery as an incentive for larger orders. The pricing structure is designed to encourage both initial purchases and repeat business.

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Trust and Ethical Considerations for Caughtanddelivered.co.uk

When evaluating caughtanddelivered.co.uk from a perspective of trust and ethical considerations, particularly as a Muslim consumer, several aspects come into play. While the products themselves (fish and seafood) are generally permissible (halal), the overarching ethical framework extends beyond the product itself to encompass business practices, transparency, and consumer protection.

From a trust perspective, the website includes some positive signals:

• Trustpilot Integration: A direct link to their Trustpilot reviews is prominently displayed. Trustpilot is a widely recognised platform for consumer reviews, and a high rating or numerous positive reviews can significantly boost confidence.
• Customer Testimonials: Several positive customer quotes are featured on the homepage, offering anecdotal evidence of good service and product quality.
• Social Media Presence: Links to Facebook and Instagram suggest an active engagement with their customer base and provide additional avenues for contact and brand interaction.
• “Our Story” Section: The presence of an “OUR STORY – Discovering Seafood Together” link suggests an attempt to humanise the brand and share its background, which can foster a sense of connection and trust.

However, several critical elements are missing or not prominently displayed on the homepage, which detracts from its overall trustworthiness and ethical standing, especially for a discerning consumer. Ethical conduct in business, from an Islamic perspective, encompasses honesty, transparency, fairness, and upholding agreements.

Key Ethical and Trust Concerns:

1. Lack of Transparency in Policies: This is the most significant concern. The absence of readily accessible links to fundamental legal policies on the homepage, such as:

   • Privacy Policy: Essential for understanding how personal data is collected, stored, and used. Without this, consumers cannot give informed consent for data processing, which is a key ethical and legal requirement (e.g., GDPR in the UK).
   • Terms and Conditions (T&Cs): This document outlines the contractual agreement between the buyer and the seller, including disclaimers, liabilities, and dispute resolution. Its absence on the homepage makes it difficult for consumers to understand the full terms of their purchase.
   • Returns and Refund Policy: For perishable goods like seafood, a clear, easily accessible policy on returns, refunds, or replacements for damaged/spoiled goods is crucial. This demonstrates a commitment to customer satisfaction and fairness in transactions.
   • Shipping/Delivery Policy: While free delivery over £50 is stated, detailed shipping times, procedures for missed deliveries, or conditions for temperature control during transit are not immediately clear.
     These omissions create an information asymmetry, making it harder for the consumer to make a fully informed decision and potentially leaving them vulnerable if issues arise.

2. Limited Contact Information: While social media links are present, the homepage does not prominently display a dedicated customer service email, phone number, or physical business address. Reputable businesses typically provide multiple clear channels for contact, enhancing trust and demonstrating accountability. Bovishomes.co.uk Review

3. Sourcing Transparency (Partial): The statement “Our whole fish come from UK waters and beyond” is vague. While “UK waters” is good, “and beyond” could mean anything. For ethically minded consumers, more specific information about sourcing (e.g., sustainable fishing certifications like MSC, specific regions, methods of catch) would add significant value and credibility. Transparency in the supply chain is a growing ethical expectation.

4. No Clear Business Registration Details: On a stringent review, the homepage does not immediately display company registration numbers or VAT numbers, which are common practice for legitimate UK businesses and provide an additional layer of verification.

From an Islamic ethical lens, transactions should be clear, free from ambiguity (gharar), and based on mutual consent and full disclosure. The lack of readily available, comprehensive legal policies on caughtanddelivered.co.uk’s homepage introduces a degree of ambiguity and lack of transparency that would be considered less than ideal. While the products themselves are permissible, the manner of conducting business lacks the full transparency expected of a highly trustworthy and ethically robust online platform. Consumers are advised to thoroughly investigate the site’s full terms and policies before making a purchase.

FAQ

What is caughtanddelivered.co.uk?

Caughtanddelivered.co.uk is an online retailer based in the UK that specialises in selling and delivering fresh and frozen fish and seafood products directly to consumers across the country. Abcsnooker.co.uk Review

What types of seafood can I buy from caughtanddelivered.co.uk?

You can buy a wide variety of seafood, including fillets and supremes, whole fish, shellfish, smoked fish, pre-prepared fish boxes, family favourites, and party food items.

Does caughtanddelivered.co.uk offer free delivery?

Yes, caughtanddelivered.co.uk offers free UK delivery on all orders over £50.

What is the delivery process for caughtanddelivered.co.uk?

The website states they deliver across the UK and use a “Frozen-For-Freshness” approach, implying careful packaging and temperature control during transit. Specific delivery times or courier details are not prominently displayed on the homepage.

How do I know the fish is fresh from caughtanddelivered.co.uk?

The website claims a “Frozen-For-Freshness” method, indicating products are rapidly frozen to lock in quality, and states their whole fish come from “UK waters and beyond.”

Are there any discounts or loyalty programmes available?

Yes, caughtanddelivered.co.uk offers a “Members Rewards” programme where you earn points for every £1 spent, plus a 20% discount on your first order when you join. They also feature promotional offers like 15% off new ranges. Gex.co.uk Review

Can I cancel an order from caughtanddelivered.co.uk?

The website homepage does not explicitly detail an order cancellation policy. You would likely need to refer to their full Terms and Conditions or contact their customer service directly to inquire about cancelling an order.

Does caughtanddelivered.co.uk have a returns policy for perishable goods?

A clear and easily accessible returns or refund policy for perishable goods is not prominently displayed on the website’s homepage. It is advisable to seek out their full policies before purchase.

What payment methods are accepted by caughtanddelivered.co.uk?

The website mentions “Multiple payment options” for quick checkout, but it does not specify which payment methods (e.g., credit/debit cards, PayPal) are accepted on its homepage.

Is caughtanddelivered.co.uk a trustworthy website?

While the website includes Trustpilot reviews and customer testimonials as trust signals, the lack of prominently displayed legal policies (Privacy Policy, Terms & Conditions) on its homepage raises concerns about full transparency, which can affect overall trust.

How can I contact caughtanddelivered.co.uk customer service?

The homepage features links to their Facebook and Instagram pages. A dedicated customer service email address or phone number is not immediately visible on the homepage, though it might be found on a “Contact Us” page. Londonlawnturf.co.uk Review

Does caughtanddelivered.co.uk offer recipes or cooking inspiration?

Yes, the website has a link to a section titled “Be inspired by our easy recipes,” suggesting they provide culinary guidance for their products.

What is the “OUR STORY” section on caughtanddelivered.co.uk?

The “OUR STORY – Discovering Seafood Together” link provides background information about the company, aiming to connect with customers on a more personal level.

Does caughtanddelivered.co.uk ship internationally?

Based on the homepage, caughtanddelivered.co.uk explicitly states they “deliver across the UK,” implying their service is limited to the United Kingdom.

Are caughtanddelivered.co.uk products sustainable?

The website states “Our whole fish come from UK waters and beyond” but does not explicitly detail specific sustainability certifications (e.g., MSC) or comprehensive ethical sourcing policies on its homepage.

Can I track my order from caughtanddelivered.co.uk?

The homepage does not explicitly mention order tracking capabilities, though most online delivery services typically provide this feature. You might find more information during the checkout process or in your order confirmation email. Candle-shack.co.uk Review

What should I do if my caughtanddelivered.co.uk order is damaged or spoiled?

Given the perishable nature of the products, it is crucial to review their full Terms and Conditions or contact their customer service immediately if your order arrives damaged or spoiled, as a clear policy is not visible on the homepage.

Does caughtanddelivered.co.uk have a physical store?

Based solely on the website’s homepage, there is no indication of a physical store location; it appears to be an online-only delivery service.

How do “Members Rewards” work on caughtanddelivered.co.uk?

The “Members Rewards” programme allows you to earn points for every £1 you spend. These points can likely be redeemed for discounts on future purchases, though the specific redemption details would be in the full terms of the programme.

Are customer reviews available for caughtanddelivered.co.uk?

Yes, the homepage displays customer testimonials and includes a direct link to their Trustpilot reviews, where you can find more feedback from other customers.

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