Centurioncomputers.co.uk Review

Based on checking the website Centurioncomputers.co.uk, the overall impression leans towards caution due to several missing elements commonly found on trusted, professional business websites. While it outlines a range of IT services, a significant lack of crucial information, such as transparent pricing, clear company history, and readily verifiable customer testimonials, raises some yellow flags. For a business operating in the technology sector, trust and transparency are paramount, and these omissions make it challenging to fully assess its legitimacy and reliability.

Here’s an overall review summary:

Company Information: Lacks a clear “About Us” section detailing company history, mission, or team.
Pricing Transparency: No explicit pricing details for any services offered.
Customer Testimonials/Reviews: No visible customer reviews or case studies on the homepage.
Terms and Conditions/Privacy Policy: Not immediately visible or easily accessible from the homepage.
Physical Address: While a phone number and email are provided, a clear physical address for the business is not prominently displayed.
Service Detail: Services are listed, but detailed explanations of processes or specific product brands supported are limited.
Trust Signals: Missing common trust signals like industry certifications, awards, or partnership badges.

Engaging with a service provider, especially in IT where data security and system integrity are critical, requires a high degree of confidence. The absence of these standard trust-building elements on Centurioncomputers.co.uk’s homepage suggests a less-than-optimal user experience for those seeking comprehensive information before committing. For those accustomed to thoroughly vetting online businesses, these gaps could be a significant deterrent. It’s like trying to buy a high-tech gadget without knowing who made it or what its actual capabilities are beyond a brief blurb. While the services themselves seem legitimate, the presentation lacks the robust transparency that fosters immediate trust.

Here are some of the best alternatives for IT support and services in the UK:

Get Support
- Key Features: Managed IT services, cybersecurity, cloud solutions, business continuity.
- Average Price: Custom quotes based on service packages; typically ranges from £50-£200 per user/month for managed services.
- Pros: Well-established, comprehensive service offerings, strong focus on business support, good reputation.
- Cons: Primarily geared towards businesses, may be too robust for individual home users.
IT Lab (acquired by Focus Group)
- Key Features: IT infrastructure, cloud computing, cybersecurity, digital transformation, IT strategy consulting.
- Average Price: Bespoke pricing, generally in the higher tier for enterprise-level solutions.
- Pros: Extensive experience with large organisations, cutting-edge solutions, strong industry presence.
- Cons: Less emphasis on home user support, potentially higher cost for smaller businesses.
UK IT Services
- Key Features: IT support, cloud services, cyber security, data backup, network solutions.
- Average Price: Varies based on service level; basic IT support packages might start from £30-£70 per month.
- Pros: Caters to both SMEs and larger businesses, flexible service models, good customer reviews.
- Cons: Website could be more detailed on specific technical approaches.
Tekton IT
- Key Features: Proactive IT support, cloud solutions, cybersecurity, IT consulting, VoIP.
- Average Price: Project-based or monthly retainer; typically £40-£150 per user/month for managed services.
- Pros: Emphasis on proactive support, good for businesses seeking long-term IT partnerships, strong client focus.
- Cons: Not as widely known as some larger providers, so less readily available public reviews.
Freshwater IT
- Key Features: Managed IT, IT security, cloud migration, connectivity, hardware & software procurement.
- Average Price: Custom quotes, likely in the range of £50-£180 per user/month for comprehensive plans.
- Pros: Strong focus on modern IT challenges, good for businesses scaling up, reliable support.
- Cons: Less information on their website for immediate price estimation.
Amazon Business IT Solutions
- Key Features: Broad range of IT products, software, and basic IT services (e.g., device setup, cloud storage).
- Average Price: Product prices vary widely; basic cloud storage starts from a few pounds per month.
- Pros: Vast selection of hardware and software, competitive pricing, convenient for purchasing IT equipment.
- Cons: Not a dedicated IT support provider in the traditional sense; more a marketplace.
Currys PC World Business IT Support
- Key Features: IT support, business hardware, software solutions, installation services.
- Average Price: Varies widely depending on specific services and hardware purchases.
- Pros: Physical store presence, good for small businesses and individuals needing hardware and basic support, accessible.
- Cons: More retail-focused, might not offer the depth of proactive managed services that dedicated IT firms do.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Centurioncomputers.co.uk Review & First Look

When you first land on Centurioncomputers.co.uk, it presents itself as a local IT support provider based in the North East, offering a range of services for both home and business users. The layout is clean, and the navigation is straightforward, providing immediate access to sections like ‘Services’, ‘News’, ‘Speed Test’, and ‘Contact’. This initial impression suggests a focused, albeit somewhat minimalist, online presence. The homepage prominently features contact information—an email address ([email protected]) and a UK phone number (01434 604800)—which is a positive sign for accessibility.

Initial Trust Signals (or lack thereof):

Direct Contact Information: The immediate display of phone and email is a good start.
Service Highlights: A quick overview of services like “Hardware Support,” “Device Repair,” and “Bespoke Programming” is helpful.
News Section: The presence of a ‘News’ section, with recent posts dated July 2024, indicates some level of ongoing activity and content updates.
Missing Transparency: However, the site lacks several crucial elements that build immediate trust for an online service provider. There’s no readily visible “About Us” page with company history, team profiles, or a mission statement. This is a significant omission, as reputable businesses often use this section to establish credibility and personality.
No Customer Testimonials: There are no visible customer reviews, testimonials, or case studies on the homepage. In the IT services sector, social proof is incredibly valuable, as it assures potential clients of service quality and reliability.
No Physical Address: While a phone number is provided, a clear, verifiable physical business address is not prominently displayed on the homepage or in the footer. This can be a concern for transparency, especially for local service providers.

First Impressions of Professionalism:
The design itself is functional, but it doesn’t exude the highly polished, modern aesthetic that some larger tech companies might feature. It feels more like a local business aiming for straightforward communication rather than high-end branding. The promise of “Fixed price projects,” “On budget & on time,” and “Fast turnaround times” are attractive claims, but without concrete examples or client endorsements, they remain just claims. For a business that handles sensitive IT infrastructure and data, a higher degree of transparency on who they are and what their track record is would greatly enhance the initial perception of trustworthiness.

Centurioncomputers.co.uk Pros & Cons

Alright, let’s break down what works and what could be better with Centurioncomputers.co.uk, based purely on their homepage content. Think of it like a quick audit of their online shop window.

Pros of Centurioncomputers.co.uk

Clear Service Offerings: The homepage effectively lists a wide range of services, including hardware support, device repair, bespoke programming, networking, email & Microsoft 365, and VoIP services. This clarity helps potential clients quickly understand if their needs can be met.
Direct Contact Information: The prominence of a UK phone number (01434 604800) and an email address ([email protected]) on the homepage is excellent for immediate accessibility. It shows they’re open to direct communication.
Focus on Business Needs: They highlight managed IT support for “home & business,” and specific services like “Email & Microsoft 365” and “VoIP Services” directly cater to common business requirements, suggesting a specialisation in the SME market.
Localised Appeal (North East): Mentioning services “throughout the North East” gives a clear geographical focus, which can be reassuring for local customers looking for nearby IT support.
Commitment to Budget & Time: The explicit promises of “Fixed price projects,” being “On budget & on time,” and offering “Fast turnaround times” are strong value propositions that customers appreciate.
News/Blog Section: The presence of a ‘News’ section with recent articles (e.g., “Broadband and Wi-Fi” from 29/07/2024) indicates an active website and a commitment to providing relevant information, which can build credibility.
Speed Test Tool: Integrating a ‘Speed Test’ link directly on the navigation is a useful utility for potential clients, especially those concerned with network performance.

Cons of Centurioncomputers.co.uk

Lack of “About Us” Section: This is a major omission. There’s no clear “About Us” or “Our Story” section providing insight into the company’s history, its values, the team behind it, or its experience. This absence makes it difficult to establish trust and personal connection. Who are these “advisors” they mention? What’s their background?
No Customer Testimonials or Case Studies: Crucially, the homepage lacks any form of social proof, such as customer reviews, testimonials, or success stories. In the IT sector, knowing that others have had positive experiences is vital for new clients. Without this, their claims of “Customer Satisfaction” are difficult to verify.
Absence of Transparent Pricing: While they mention “fixed price projects,” there are no actual price lists or even indicative pricing structures for any of their services. This forces potential customers to “Get A Quote” for everything, which can be a barrier for initial browsing and comparison.
Missing Terms & Conditions/Privacy Policy: There are no readily apparent links to legal pages like “Terms and Conditions,” “Privacy Policy,” or “Cookie Policy” in the footer or main navigation. These documents are essential for user trust and regulatory compliance (e.g., GDPR in the UK).
No Prominent Physical Address: Although a phone number is given, a clear physical business address is not prominently displayed. This can raise questions about legitimacy, especially for a local service provider.
Limited Visuals & Trust Badges: The website is text-heavy with limited engaging visuals or trust badges (e.g., industry certifications, partner logos like Microsoft Partner, or security seals). These visual cues help reinforce professionalism and credibility.
Generic Calls to Action: While “Get A Quote” and “Contact Us” are present, they are fairly generic. More specific or benefit-driven calls to action could enhance user engagement.
No FAQ Section: A comprehensive FAQ section could preempt many common questions and provide quick answers, improving user experience and reducing direct support queries.

Centurioncomputers.co.uk Alternatives

When you’re looking for reliable IT support, especially in a world where your digital infrastructure is basically your business’s backbone, you want providers that are not just technically sound but also transparent and trustworthy. Given some of the missing elements on Centurioncomputers.co.uk’s homepage, exploring alternatives that offer robust trust signals and comprehensive information is a smart move. Here are some top-tier alternatives for IT services and computer support, often found in the UK market.

Managed IT Service Providers

These companies offer ongoing IT support, monitoring, and management, ideal for businesses seeking proactive solutions.

Computacenter
- Overview: A leading independent technology partner, providing services to large corporate and public sector organisations. They offer a comprehensive range of services including IT infrastructure, cybersecurity, digital workplace, and managed services.
- Why it’s a good alternative: Established track record, vast experience, strong focus on large-scale IT solutions, publicly traded company offering high transparency. They have a global presence and extensive client case studies.
- Key Features: End-to-end IT lifecycle services, cybersecurity solutions, cloud computing, digital workplace transformation.
- Pros: Highly reputable, extensive expertise, global reach, publicly available financial reports, strong client testimonials and partnerships.
- Cons: Primarily serves large enterprises, might be overkill or too expensive for small businesses or individual users.
Littlefish
- Overview: A rapidly growing UK-based managed IT services provider, known for its customer-centric approach and comprehensive service desk. They focus on delivering exceptional user experiences.
- Why it’s a good alternative: Strong emphasis on customer satisfaction, proactive IT support, clear service level agreements (SLAs), and positive client reviews are easily accessible on their site and third-party platforms.
- Key Features: Managed IT services, service desk support, IT security, cloud solutions, IT infrastructure.
- Pros: Excellent reputation for customer service, transparent processes, certified professionals, adaptable to various business sizes.
- Cons: May not have the same breadth of bespoke development services as Centurion Computers claims.

IT Support for Small to Medium-Sized Businesses (SMBs) & Home Users

These options often provide more flexible or localised support, suitable for businesses that don’t need enterprise-level solutions, or for individuals needing personal tech assistance.

TSG (Technology Services Group) Boostcapital.co.uk Review
- Overview: A nationwide IT support company in the UK that focuses on helping businesses get the most out of their IT investments. They offer a wide range of services including cloud, cybersecurity, and business applications.
- Why it’s a good alternative: Extensive experience with SMBs, clear service offerings, and numerous case studies on their website. They often publish thought leadership content, demonstrating expertise.
- Key Features: Cloud solutions (Microsoft Azure, AWS), cybersecurity, business applications (Microsoft Dynamics 365, SharePoint), managed IT services, IT infrastructure.
- Pros: Strong national presence, broad service portfolio, good for integrating various business technologies, proactive support.
- Cons: Can be more expensive than very small, local providers, might require long-term contracts.
Geek Squad (from Currys PC World)
- Overview: While primarily a consumer-focused service, Geek Squad offers tech support for individuals and small businesses, covering everything from device repair to home network setup.
- Why it’s a good alternative: Easily accessible through Currys PC World stores, transparent pricing for common services, and a well-known brand. This is a solid option for direct, hands-on repair and setup.
- Key Features: PC repair, virus removal, device setup, home network installation, data recovery.
- Pros: Physical presence for drop-offs, clear pricing structure for many services, convenient for common tech issues.
- Cons: Less geared towards complex managed IT services for larger businesses, might not offer the same level of bespoke programming or high-end infrastructure solutions.
Your local independent IT support providers
- Overview: Many towns and cities in the UK have independent IT support companies. These can be found via local business directories, online searches for “IT support [your town],” or through word-of-mouth.
- Why it’s a good alternative: Often offer personalised service, competitive local rates, and faster response times for onsite visits. They can also be more flexible with bespoke needs.
- Key Features: Varies by provider, but typically includes PC repair, network setup, data backup, virus removal, and basic business IT support.
- Pros: Personalised service, potential for quicker onsite support, often good value, supports local economy.
- Cons: Quality can vary significantly, requires thorough vetting (checking reviews, asking for references), may not have the same breadth of resources as larger companies.

When choosing an alternative, always prioritise transparency. Look for providers who clearly state their services, provide indicative pricing or a clear quote process, showcase customer testimonials or case studies, and have easily accessible legal documents like Terms & Conditions and Privacy Policies. A strong online presence with an “About Us” page detailing their expertise and values is also a huge trust signal.

How to Assess IT Service Provider Legitimacy

When you’re entrusting your critical IT systems—whether for your home or business—to a third party, you’re essentially handing over the keys to your digital kingdom. So, how do you sort the wheat from the chaff? It boils down to a rigorous process of due diligence, focusing on transparency, reputation, and tangible proof of expertise. Don’t just take their word for it; dig a little deeper.

Transparency in Operations

Clear “About Us” Section: A legitimate IT service provider will typically have a detailed “About Us” page. This isn’t just fluff; it should include the company’s history, mission, values, and, ideally, profiles of key team members. Knowing who you’re dealing with helps build confidence. For instance, a quick check of Microsoft or Google ‘About Us’ pages shows the level of detail you should expect from a reputable company.
Prominent Contact Information: This goes beyond just an email address. Look for a physical business address, a dedicated business phone number, and perhaps a contact form. A verifiable address indicates a physical presence and isn’t just a PO Box.
Transparent Pricing (or clear quote process): While bespoke IT services often require a custom quote, a legitimate provider will usually offer transparent pricing models for common services or at least outline how their pricing works (e.g., per hour, per user, per project). They won’t make you jump through hoops just to get a ballpark figure.
Legal Documents: Easy access to Terms and Conditions, Privacy Policy, and Cookie Policy is non-negotiable. These documents outline their service agreements, how they handle your data, and their responsibilities. Their absence or difficulty in finding them is a major red flag, especially with GDPR in the UK.

Reputation and Social Proof

Customer Testimonials & Case Studies: Look for genuine testimonials, ideally with names and company affiliations. Better yet, seek out detailed case studies that explain a problem, the solution provided by the IT firm, and the measurable results. A company like Freshwater IT showcases this effectively.
Third-Party Reviews: Don’t rely solely on reviews on their own website. Check independent review platforms like Trustpilot, Google Reviews, or relevant industry-specific directories. A consistent pattern of positive reviews over time is a strong indicator of reliability. Be wary of a sudden surge of generic 5-star reviews.
Industry Accreditations & Partnerships: Does the company boast partnerships with major tech vendors like Microsoft (e.g., Microsoft Gold Partner), Cisco, Dell, or others? Do they hold relevant industry certifications (e.g., ISO 27001 for information security)? These accreditations show they meet specific industry standards and have undergone external audits.
Online Presence and Activity: A professional IT company will likely have an active blog, social media presence, and contribute to industry discussions. This shows engagement and expertise.

Technical Expertise & Infrastructure

Service Level Agreements (SLAs): For managed IT services, ask about their SLAs. These legally binding contracts define the level of service you can expect, including response times, uptime guarantees, and resolution targets.
Technology Stack & Infrastructure: While not always visible on the homepage, a good provider will be able to discuss the technologies they use to support clients (e.g., secure remote access tools, robust data centres, backup solutions). They should be transparent about their own security measures.
Emergency Support: How do they handle emergencies? Is there 24/7 support? What are their protocols for critical system failures or cybersecurity incidents?

By meticulously checking these aspects, you can significantly reduce the risk of engaging with an unreliable or less-than-legitimate IT service provider, ensuring your digital assets are in safe hands.

Understanding Centurioncomputers.co.uk’s Service Offerings

Centurioncomputers.co.uk presents a rather broad array of IT services, aiming to cater to both individual home users and businesses of varying sizes. This ‘one-stop shop’ approach is common in the IT support landscape, but the key is understanding the depth and specialisation behind each offering. Let’s peel back the layers of what they say they do.

Core Service Categories

Managed IT Support: This is the cornerstone. They claim to offer “Professionally Managed IT Support Services” that are “as little or as much support as you need, when you need it.” For businesses, this typically means proactive monitoring, system maintenance, software updates, and user support, often on a retainer basis. For home users, it might translate to remote troubleshooting and regular health checks. The specifics of what’s included in “managed” are not detailed on the homepage, which is a point to clarify when getting a quote.
Hardware Support: This service involves the supply, installation, and advice on “a wide range of competitively priced hardware.” This could mean anything from supplying new laptops and desktops to servers, printers, and network equipment. “Competitively priced” is a claim that needs direct comparison.
Device Repair: From “physical damage (such as broken laptop screens) to password recovery and virus removal,” this is a fundamental service. It covers common issues that both home users and businesses face when devices malfunction or are compromised.
Bespoke Programming: This is a significant offering: “From websites & applications to complete standalone programs.” This indicates a capability beyond basic IT support, delving into software development. This type of service often requires a highly skilled team and clear project management methodologies, which are not outlined.
Networking: They offer “networking installs and advice to commercial and residential customers, including 4G and Starlink.” This is crucial for modern connectivity, covering everything from setting up Wi-Fi at home to complex business networks, including newer satellite broadband solutions.
Email & Microsoft 365: Recognising email as the “heart of modern day business communications,” they support “From a single address to a Exchange server.” This implies expertise in setting up, migrating, and managing Microsoft’s suite of productivity tools, which is vital for many businesses.
VoIP Services: “VoIP (Voice over Internet Protocol) is becoming more and more popular, cutting the costs of calls.” This service focuses on setting up internet-based phone systems, which can offer significant cost savings and flexibility over traditional landlines.

What’s Missing in Detail

While the breadth of services is impressive, the homepage leaves several crucial details vague:

Specific Technologies/Brands: Beyond “Microsoft 365” and “Starlink,” there’s no mention of specific hardware brands they support, software platforms they specialise in (e.g., specific accounting software integrations, CRM systems), or the programming languages/frameworks they use for bespoke development.
Service Level Agreements (SLAs): For managed services, businesses typically need to know response times, resolution times, and uptime guarantees. These are not mentioned.
Methodology for Bespoke Programming: Developing custom software is complex. Information on their development process (e.g., Agile, Waterfall), quality assurance, or post-launch support would be beneficial.
Hardware Sourcing: While they supply hardware, whether they are direct partners with specific vendors or simply resellers isn’t clear.
Support Channels & Hours: Beyond the phone and email, are there client portals, chat support, or specific support hours for different service tiers?

In essence, Centurioncomputers.co.uk lists a comprehensive menu of IT services, but for anyone looking to engage them for significant projects or ongoing support, a much deeper dive into the specifics of how they deliver these services and what guarantees come with them would be essential. It’s like seeing a restaurant menu with great dish names but no descriptions of ingredients or cooking methods.

Centurioncomputers.co.uk Pricing: The Black Box Approach

One of the most noticeable aspects, or rather the lack thereof, on the Centurioncomputers.co.uk homepage is the absence of any explicit pricing information. This isn’t entirely uncommon in the IT services industry, especially for complex, bespoke projects, but it does create a “black box” scenario for potential customers. Escit.co.uk Review

The “Get A Quote” Mechanism

The primary call to action related to cost is “Get A Quote” and “Fixed price projects.” While “fixed price” sounds appealing, the lack of even a starting point or a general pricing model means that every potential customer must go through a contact process to understand the financial commitment.

Fixed Price Projects: They state, “Centurion Computers can offer fixed prices on a number of products, applications and services.” This indicates a project-based approach where a specific scope of work will have a defined cost upfront. This model is often preferred by clients as it provides budget certainty. However, without examples of what constitutes a “fixed price project” or typical ranges, it’s hard to gauge affordability.
Adherence to Budgetary Requirements: The website also mentions, “Centurion Computers will always attempt to work with you and adhere to any budgetary requirements.” This suggests flexibility and a willingness to tailor solutions to a client’s financial constraints, which can be a positive for smaller businesses or individuals with tighter budgets.

Why the Lack of Transparency Can Be a Hindrance

Barrier to Entry: For many potential clients, especially small businesses and home users, a quick glance at indicative pricing is often the first step in shortlisting service providers. Requiring a direct inquiry for every service creates an extra hurdle and can deter those who are just browsing or comparing options. Data suggests that websites with clear pricing see higher conversion rates for initial inquiries.
Difficulty in Comparison: Without pricing information, it’s impossible to compare Centurioncomputers.co.uk directly with competitors. Clients are left guessing or spending time gathering quotes from multiple providers before they can make an informed decision.
Perception of Exclusivity/High Cost: Sometimes, the absence of pricing can give the impression that services are either highly bespoke and therefore very expensive, or that prices are flexible and subject to negotiation, which not all clients are comfortable with.
Industry Standard (for some services): While large IT projects are always quoted, many standard IT services like basic device repair, virus removal, or even basic managed IT support for a few users often have published hourly rates or package prices. For example, many independent IT shops will list standard diagnostic fees or hourly rates for common repairs.

What We Can Infer

Consultation-Driven Sales: The model clearly relies on initiating a conversation with potential clients (via phone or email) to understand their specific needs before providing a cost estimate. This allows for tailored solutions but places the onus on the customer to make the first move.
Customised Solutions: The emphasis on “as little or as much support as you need” suggests that services are highly customisable, which naturally makes general pricing difficult.

In conclusion, while the “Get A Quote” approach is viable for complex IT projects, the total absence of any pricing indications on Centurioncomputers.co.uk’s homepage for any service makes it less user-friendly for initial research and comparison, potentially limiting their reach to clients who prefer more upfront financial transparency.

Centurioncomputers.co.uk vs. Competitors

When evaluating Centurioncomputers.co.uk against its competitors, especially in the managed IT services and general computer support arena, the comparison often boils down to transparency, scale, and specialisation. Let’s pit Centurioncomputers.co.uk against typical industry benchmarks and the alternatives discussed previously.

Transparency and Trust Signals

Centurioncomputers.co.uk: As highlighted, this website’s main weakness is its lack of readily available trust signals. No “About Us” page detailing company history or team, no customer testimonials or case studies, and no explicit pricing. While contact information is present, the absence of a prominent physical address or legal pages (T&Cs, Privacy Policy) is notable.
Competitors (e.g., Get Support, TSG, Littlefish): These established players typically excel here. Their websites feature dedicated “About Us” sections, detailed team pages, extensive case studies with client names and testimonials, and often publicly available reports or certifications (e.g., ISO, Microsoft Partner status). They usually have clear privacy policies and terms of service. While pricing may still require a quote for complex services, many offer indicative pricing for standard packages or at least detail their service tiers comprehensively.

Scale and Scope of Services

Centurioncomputers.co.uk: Appears to be a local, perhaps smaller-scale, provider in the North East. Its offerings are broad (hardware, repair, networking, bespoke programming, Microsoft 365, VoIP), suggesting a generalist approach for home and small-to-medium businesses. The mention of “bespoke programming” hints at a higher-end capability, but without examples or a portfolio, it’s hard to verify the depth of this expertise.
Larger Competitors (e.g., Computacenter, TSG): These are often national or even international players with significant resources. They handle enterprise-level clients, offering highly specialised services in areas like cloud infrastructure migration, advanced cybersecurity, complex ERP system integrations, and large-scale digital transformation projects. Their teams are typically much larger, with diverse certifications.
Mid-Sized Competitors (e.g., Get Support, Littlefish): These often sit in the sweet spot for SMBs, offering comprehensive managed IT services, strong cybersecurity, and proactive support. They blend the personal touch of a smaller firm with the structured processes of a larger one. Their bespoke services might be more refined and backed by clear methodologies.
Consumer-Focused Competitors (e.g., Geek Squad): These are primarily retail-driven and excel at direct hardware repair, software troubleshooting, and basic network setup for home users and very small businesses. Their strength is accessibility and transparent pricing for common issues, but they generally don’t offer managed services or complex business solutions.

Specialisation and Niche

Centurioncomputers.co.uk: Seems to be a general IT service provider without a deeply advertised niche, beyond serving the North East. The bespoke programming is a potential differentiator but needs more substantiation.
Competitors: Many competitors carve out specific niches. Some specialise in certain industries (e.g., legal IT, healthcare IT), specific technologies (e.g., Microsoft Azure specialists, cybersecurity firms), or client sizes (e.g., exclusively serving companies with 50-250 employees). This specialisation often translates to deeper expertise and more tailored solutions for clients within their niche.

Conclusion of Comparison

Centurioncomputers.co.uk offers a range of necessary IT services and appears to cater to a local market with a personal touch. However, its online presence lacks the robust transparency and trust signals that many established competitors readily provide. While it might be a perfectly capable local provider, potential clients accustomed to vetting businesses online might find themselves needing to do significantly more due diligence (e.g., direct calls, asking for references) than they would with competitors who make this information readily available on their websites. For anyone seeking comprehensive, proactive managed IT services with clear accountability and extensive track records, the larger and more transparent alternatives generally present a more immediately reassuring option.

Customer Support and Engagement on Centurioncomputers.co.uk

When you’re dealing with IT issues, the speed and effectiveness of customer support can make or break your experience. Let’s look at how Centurioncomputers.co.uk positions its support and engagement on its homepage.

Channels of Communication

Phone and Email: The most prominent contact methods are the phone number (01434 604800) and email address ([email protected]), both displayed clearly at the top of the homepage. This direct approach is generally a positive, allowing immediate reach.
“Get A Quote” / “Contact Us” Forms: These are linked to a contact page, serving as a primary method for new inquiries or project discussions.
“SOS Support” Link: There’s a link to “SOS Support” which, when clicked, leads to a Splashtop remote support download page. This suggests they utilise remote access tools for quick troubleshooting, which is a standard and efficient method for IT support.

Promises of Service

“Professionally Managed IT Support Services”: This implies a structured and reliable approach to support, suggesting trained personnel and established protocols.
“As little or as much support as you need, when you need it”: This is a flexible promise, indicating they aim to cater to diverse client requirements, from one-off fixes to ongoing comprehensive support.
“Fast turnaround times”: This claim, regarding service delivery, naturally extends to support inquiries. It’s a desirable trait for IT issues where downtime can be costly.

Missing Elements for Comprehensive Support Assessment

While the direct contact options are good, several elements that enhance confidence in customer support are missing from the homepage:

Defined Support Hours: It’s unclear what their operating hours are. Is support available 24/7, during standard business hours (e.g., 9 am-5 pm GMT), or on weekends? This is crucial for businesses with critical systems.
Service Level Agreements (SLAs): For managed IT support, knowing the guaranteed response times and resolution times is paramount. The homepage doesn’t mention any SLAs.
Support Portal/Ticketing System: Many modern IT support providers offer a client portal where users can log tickets, track progress, and access knowledge bases. The “SOS Support” link suggests remote access, but not necessarily a full client portal.
FAQ Section: A comprehensive FAQ section can significantly reduce support queries by answering common questions upfront, enhancing self-service options for users.
Chat Support: Live chat has become a standard expectation for quick queries and immediate assistance on many professional websites. This is absent.
Customer Reviews/Testimonials on Support: While they mention “Customer Satisfaction,” there are no specific testimonials highlighting their support quality, which would add significant credibility.

Implied Engagement

The “Latest news and information” section, with recent posts, shows an effort to engage with visitors through content related to IT developments (e.g., Wi-Fi 7, Smart Heating). This can be a subtle form of engagement, demonstrating expertise and keeping the audience informed.

In summary, Centurioncomputers.co.uk provides essential direct contact channels and implies a commitment to professionalism and speed. However, for a full understanding of their customer support efficacy, potential clients would need to directly inquire about their support hours, SLAs, and the full range of support channels available beyond basic phone and email.

Frequently Asked Questions

What services does Centurioncomputers.co.uk offer?

Centurioncomputers.co.uk offers a range of IT support services for home users and businesses, including managed IT support, hardware supply and installation, device repair (e.g., broken screens, virus removal), bespoke programming, networking installations (including 4G and Starlink), Email & Microsoft 365 support, and VoIP services.

Is Centurioncomputers.co.uk a legitimate business?

Based on the website’s homepage, Centurioncomputers.co.uk provides contact information (phone and email) and lists a variety of services, indicating a functional business. However, it lacks common trust signals like an “About Us” page, customer testimonials, transparent pricing, or clear legal disclaimers (T&Cs, Privacy Policy), which are typically found on highly legitimate and transparent business websites. Digitalconsultation.co.uk Review

Where is Centurioncomputers.co.uk based?

Centurioncomputers.co.uk states that it offers services “throughout the North East” of the UK. A specific physical address is not prominently displayed on the homepage.

Does Centurioncomputers.co.uk offer fixed-price projects?

Yes, the website states that “Centurion Computers can offer fixed prices on a number of products, applications and services,” and promises to work “On budget & on time.”

Does Centurioncomputers.co.uk provide pricing information on its website?

No, the Centurioncomputers.co.uk homepage does not display any explicit pricing information for its services. Potential customers are encouraged to “Get A Quote” to learn about costs.

Can Centurioncomputers.co.uk help with device repair?

Yes, Centurioncomputers.co.uk offers device repair services, ranging from physical damage like broken laptop screens to software issues such as password recovery and virus removal.

Does Centurioncomputers.co.uk offer bespoke programming?

Yes, Centurioncomputers.co.uk claims to offer bespoke programming services, including the development of websites, applications, and complete standalone programs.

What kind of networking services does Centurioncomputers.co.uk provide?

Centurioncomputers.co.uk offers networking installs and advice for both commercial and residential customers, including support for 4G and Starlink connectivity.

Does Centurioncomputers.co.uk support Microsoft 365?

Yes, Centurioncomputers.co.uk provides services related to Email & Microsoft 365, from setting up single email addresses to managing Exchange servers.

What is “SOS Support” on Centurioncomputers.co.uk?

The “SOS Support” link on Centurioncomputers.co.uk leads to a Splashtop remote support download page, indicating that they use remote access tools to provide quick technical assistance.

How can I contact Centurioncomputers.co.uk?

You can contact Centurioncomputers.co.uk via email at [email protected] or by phone at 01434 604800. They also have a “Contact” page with a form.

Are there customer reviews or testimonials on the Centurioncomputers.co.uk website?

No, the homepage of Centurioncomputers.co.uk does not feature any visible customer reviews, testimonials, or case studies to demonstrate client satisfaction or service quality. Goofoo.co.uk Review

Does Centurioncomputers.co.uk offer 24/7 support?

The website does not specify its support hours or whether 24/7 support is available. This information would need to be confirmed directly with them.

What kind of hardware support does Centurioncomputers.co.uk provide?

Centurioncomputers.co.uk supplies and installs a wide range of competitively priced hardware and offers advice and guidance on hardware-related matters.

Does Centurioncomputers.co.uk have a news or blog section?

Yes, Centurioncomputers.co.uk has a ‘News’ section where they post updates and articles related to the Information Technology sector, with recent posts from July 2024.

Are there alternatives to Centurioncomputers.co.uk for IT support?

Yes, several reputable alternatives exist in the UK for IT support, including larger managed service providers like Computacenter or TSG (Technology Services Group), and consumer-focused options like Geek Squad (from Currys PC World).

Does Centurioncomputers.co.uk offer VoIP services?

Yes, Centurioncomputers.co.uk provides VoIP (Voice over Internet Protocol) services, highlighting their ability to help cut call costs for clients.

Does Centurioncomputers.co.uk mention its team or company history?

No, the Centurioncomputers.co.uk homepage does not include an “About Us” section or details about its company history, mission, or key team members.

Is there a speed test tool on Centurioncomputers.co.uk?

Yes, Centurioncomputers.co.uk has a direct link to a speed test tool in its main navigation menu, allowing users to check their internet connection speed.

Does Centurioncomputers.co.uk comply with UK data protection regulations (e.g., GDPR)?

The Centurioncomputers.co.uk homepage does not prominently display links to legal documents such as a Privacy Policy or Terms and Conditions, which would outline their compliance with data protection regulations. This information would need to be requested directly.

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