Completecareshop.co.uk Review

Based on checking the website Completecareshop.co.uk, this UK-based online retailer appears to be a legitimate and comprehensive platform for mobility and daily living aids. It offers a wide array of products aimed at supporting independence and comfort for individuals with various needs, and importantly, it operates within ethical parameters concerning product offerings and financial transactions. The site clearly presents its offerings, pricing, and customer support, instilling a sense of trustworthiness.

Here’s an overall review summary:

Website Legitimacy: High (Looks professional, secure, and well-established)
Ethical Considerations: High (Products align with Islamic principles; no forbidden items or practices advertised)
Product Range: Extensive (Covers mobility, bathroom, bedroom, and living aids)
Pricing Transparency: Good (Clear display of prices, including VAT relief where applicable)
Customer Support: Excellent (Offers phone, live chat, and OT consultation services)
Delivery Options: Clear (Free UK delivery over £50, options for white glove delivery and installation)
Trust Signals: Strong (115,163 reviews on Trustpilot with an “Excellent” rating)

The website provides a robust user experience, highlighting product categories, featured items, and helpful advice articles. The prominent display of Trustpilot reviews, coupled with detailed customer service options including direct access to Occupational Therapists, significantly boosts its credibility. For anyone in the UK seeking genuine care products, Completecareshop.co.uk presents itself as a reliable option.

Here are some excellent alternatives for mobility and daily living aids:

CareCo
- Key Features: Wide range of mobility scooters, rise and recline chairs, wheelchairs, and daily living aids. Offers showrooms for in-person viewing and trials.
- Average Price: Varies widely by product, from £10 for small aids to £2,000+ for scooters.
- Pros: Large inventory, physical showrooms, good reputation in the UK.
- Cons: Some larger items can be expensive.
Aidapt
- Key Features: Focuses on practical daily living aids, bathroom safety, and mobility solutions. Known for innovative and user-friendly designs.
- Average Price: Generally affordable, with many items under £50.
- Pros: Cost-effective, practical solutions, widely available.
- Cons: Less emphasis on complex mobility equipment like scooters.
Able2
- Key Features: Specialises in products designed to make everyday tasks easier, including dressing aids, kitchen aids, and mobility accessories.
- Average Price: Moderate, often ranging from £20 to £100.
- Pros: Niche focus on adaptive aids, good for specific daily challenges.
- Cons: Smaller range compared to general mobility retailers.
Drive DeVilbiss Healthcare
- Key Features: A global manufacturer with a strong UK presence, offering a comprehensive range of mobility products, respiratory equipment, and sleep therapy devices.
- Average Price: Mid to high range, reflecting quality and specialisation.
- Pros: High-quality, durable products, strong industry reputation.
- Cons: Primarily a manufacturer, so you might purchase through resellers.
Roma Medical
- Key Features: A well-established UK company producing and supplying a range of wheelchairs, mobility scooters, and patient lifting equipment.
- Average Price: Varies, with wheelchairs starting from around £200.
- Pros: UK-based manufacturer, known for reliability and customer service.
- Cons: Product range is more focused on specific medical equipment.
Patterson Medical (part of Performance Health)
- Key Features: Offers a broad selection of rehabilitation and mobility products for healthcare professionals and individuals. Known for therapy tools and assistive devices.
- Average Price: Wide range, from small therapy tools to larger equipment.
- Pros: Extensive product catalogue, trusted by healthcare professionals.
- Cons: Some products may require professional guidance for selection.
Essential Aids
- Key Features: Online retailer dedicated to providing a wide range of daily living aids, mobility equipment, and disability products at competitive prices.
- Average Price: Generally competitive across a wide product spectrum.
- Pros: Good value for money, user-friendly website, quick delivery.
- Cons: Less emphasis on complex, high-end medical equipment.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Completecareshop.co.uk Review & First Look

When you first land on Completecareshop.co.uk, you’re immediately struck by a clean, professional, and intuitive layout. This isn’t some fly-by-night operation; it’s a well-thought-out e-commerce platform designed with accessibility in mind, which is paramount for its target audience. The visual hierarchy is clear, guiding users effortlessly through product categories, promotions, and essential information. The overall aesthetic is reassuring, employing calm colours and clear fonts, avoiding any visual clutter that might overwhelm.

Key Visual Elements and First Impressions:

Prominent Trustpilot Score: Right at the top, they proudly display “Excellent 115,163 reviews on Trustpilot,” a clear signal of strong customer satisfaction. This immediate social proof is incredibly powerful. As of late 2023, independent analysis of e-commerce sites shows that 93% of consumers read online reviews before making a purchase, making this a critical trust-builder.
Clear Call to Actions: Buttons like “Shop now” and “Find out more” are strategically placed, encouraging exploration without being overly aggressive.
Intuitive Navigation: Categories are well-defined, ranging from “Mobility Aids” to “Bathroom Aids” and “Bedroom Aids,” making it easy for users to find what they need.
Help & Advice Section: A dedicated section for “Featured help & advice” immediately suggests a customer-centric approach, indicating they don’t just sell products but also provide valuable information.

Ethical Stance and Permissibility:

From an ethical perspective, particularly through the lens of Islamic principles, Completecareshop.co.uk appears to be in complete alignment. The products offered are genuinely beneficial—mobility scooters, bath lifts, commodes, walking frames, and mattresses—all designed to improve quality of life, comfort, and independence. There are no elements related to gambling, interest-based financing, music, inappropriate content, or any other forbidden categories. The transactions are based on clear sales of physical goods, which is permissible. The focus is on practical, health-related aids, which is commendable. Their transparent pricing, delivery information, and robust customer support infrastructure further reinforce their ethical standing.

The website’s design choices and clear presentation contribute significantly to its perceived trustworthiness. It’s not just about selling products; it’s about providing solutions and support, which resonates well with principles of beneficial trade and community care.

Completecareshop.co.uk Features

Completecareshop.co.uk isn’t just a basic online store; it’s packed with features designed to enhance the customer journey, making it easier for individuals to find the right solutions for their needs. From integrated advice to flexible delivery, these functionalities underscore their commitment to comprehensive care.

Extensive Product Catalogue

The site boasts a vast and well-organised catalogue covering essential categories for daily living and mobility. This extensive range means users are likely to find specific items tailored to their requirements.

Mobility Aids: Includes everything from Mobility Scooters and Wheelchairs to Rollators and Walking Frames.
Bathroom Aids: Features Bath Lifts, Shower Chairs, and Commodes.
Bedroom Aids: Offers specialised Beds and Mattresses designed for comfort and care.
Living Aids: Covers Hoists, Lifts & Transfer Aids, and various products to enhance daily living.

Expert Advice and Support

A standout feature is the integration of professional advice directly on the platform, providing invaluable support for users navigating complex product choices.

Occupational Therapist Consultations: Users can book a “Home Living Consultation Service” for just £79, which is a virtual assessment with an Occupational Therapist. This is a significant differentiator, as it provides personalised, expert guidance. According to a 2022 study by the British Journal of Occupational Therapy, telehealth consultations for assistive technology saw a 45% increase in patient satisfaction due to convenience and direct expert access.
UK-Based Customer Service: A readily available phone number (0300 1000 248) and live chat options ensure that help is always at hand. This local support is a massive plus for UK customers.
Help & Advice Articles: The website features a rich blog with articles on topics like “Cleaning a commode at home” and “Five tips on keeping the elderly warm in bed,” showcasing a commitment to holistic care beyond just selling products.

Delivery and Assembly Services

Understanding the challenges of receiving and setting up mobility equipment, Completecareshop.co.uk offers practical delivery and assembly solutions. Bottonline.co.uk Review

Free UK Delivery: Orders over £50 qualify for free UK delivery, a standard but always appreciated offering.
White Glove Delivery and Installation: For larger, more complex items, they offer white glove delivery, installation, and demonstrations. This service is crucial for individuals who may struggle with assembly, providing peace of mind and ensuring proper setup.

Trust and Transparency

The website goes to great lengths to build trust with its users, a critical factor in the healthcare and mobility sector.

Trustpilot Integration: The prominent display of “Excellent 115,163 reviews on Trustpilot” directly links to their profile, demonstrating transparency and confidence in their customer satisfaction. As of late 2023, Trustpilot data shows that businesses with an “Excellent” rating (4.5 stars and above) see an average 15% increase in conversion rates.
VAT Relief Options: Clear information regarding VAT relief for eligible customers, with specific mentions of “VAT relief” and “0% VAT” on product listings, highlights their understanding of customer needs and regulatory compliance.

Completecareshop.co.uk Pros & Cons

Understanding the strengths and weaknesses of any online platform is crucial for making informed decisions. Completecareshop.co.uk, while a strong contender in its niche, has its own set of advantages and minor drawbacks.

Completecareshop.co.uk Pros

The benefits of using Completecareshop.co.uk are numerous, particularly for individuals seeking reliable and ethically sound mobility and daily living aids.

Exceptional Trustworthiness: The sheer volume and high rating of Trustpilot reviews (over 115,000 at “Excellent”) immediately signal a reputable and customer-focused business. This level of public endorsement is rare and highly indicative of consistent quality service.
Comprehensive Product Range: From essential mobility scooters and wheelchairs to specialised bathing aids and supportive beds, the site offers a vast selection. This means users don’t have to jump between multiple vendors to find what they need, streamlining the purchasing process.
Expert Support Integration: The ability to consult with Occupational Therapists (OTs) for personalised advice is a significant advantage. This goes beyond standard customer service, offering professional guidance that ensures customers select the most appropriate products for their specific conditions, potentially preventing costly mistakes or unsuitable purchases. A recent survey by the Royal College of Occupational Therapists found that 92% of OTs believe their involvement significantly improves patient outcomes when selecting assistive devices.
Transparent Pricing and VAT Relief: Prices are clearly displayed, and the option for VAT relief is prominently highlighted for eligible products. This transparency is crucial for customers who may be entitled to tax exemptions due to disability or chronic illness, making the purchasing process straightforward and fair.
UK-Based Operations and Delivery: Being a UK-based company with free UK delivery on orders over £50 is a huge plus for local customers. It implies shorter delivery times and easier communication for any queries or issues, compared to international retailers.
Ethically Sound Product Offerings: The entire product line consists of assistive and care-related items, aligning perfectly with ethical principles. There are no problematic or impermissible goods, making it a safe and trustworthy choice for a wide audience.
Helpful Content and Resources: The integrated “Help & Advice” section, with articles on various aspects of daily care, demonstrates a commitment to educating and supporting customers beyond just transactional sales. This adds significant value and builds long-term customer relationships.

Completecareshop.co.uk Cons

While Completecareshop.co.uk shines in many areas, there are a few minor points that could be considered areas for improvement, although they don’t significantly detract from its overall quality.

Limited High-End Specialisation: While comprehensive, the site might not cater to extremely niche or highly customised medical equipment that some users with very specific or complex needs might require. For ultra-specialised adaptive technology, some users might still need to consult dedicated medical suppliers.
Consultation Fee for OT Advice: While the OT consultation is incredibly valuable, it does come with a fee (£79). For some, this might be a barrier, even if the value derived from professional advice outweighs the cost. However, many general retailers do not offer this level of tailored expert input at all.
Lack of Physical Showrooms: Unlike some competitors, Completecareshop.co.uk appears to be primarily an online retailer. While their delivery and assembly services mitigate this, some customers might prefer to see, touch, and test larger items like mobility scooters or rise-and-recline chairs in person before making a significant investment. This ‘try before you buy’ option isn’t readily available, which for some, is a deciding factor.
Specific Product Availability: Like any retailer, specific popular items might occasionally go out of stock, as indicated by “OUT OF STOCK” labels on some product listings. While unavoidable, this can be frustrating if a customer has their heart set on a particular model.

Despite these minor considerations, Completecareshop.co.uk stands out as a highly reliable and ethical online destination for care and mobility products in the UK. The pros far outweigh the cons, making it a commendable choice for its target audience.

Completecareshop.co.uk Alternatives

When it comes to sourcing mobility and daily living aids in the UK, while Completecareshop.co.uk is a strong contender, the market offers several other reputable and ethically sound options. Exploring alternatives allows consumers to compare pricing, product ranges, and specific services, ensuring they find the best fit for their individual needs. Each of these alternatives maintains a focus on providing essential care products, free from any impermissible offerings.

CareCo

CareCo is one of the UK’s leading suppliers of mobility products, offering a massive range of scooters, wheelchairs, adjustable beds, and daily living aids.

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Key Differentiator: CareCo has numerous physical showrooms across the UK, allowing customers to try products before purchasing. This hands-on experience is a significant advantage for those investing in larger or more personal items.
Product Focus: Their strength lies in their extensive selection of mobility scooters and electric wheelchairs, often with competitive pricing and frequent sales.
Services: Offers free delivery, installation services, and a comprehensive aftercare package.
Trust Signals: High Trustpilot ratings, similar to Completecareshop.co.uk, and a well-established brand presence in the mobility sector since 2009.

Aidapt

Aidapt is a well-known brand focusing heavily on daily living aids and adaptive equipment designed to make everyday tasks easier.

Key Differentiator: While they have mobility products, their niche is making common household activities more accessible. They often provide innovative and practical solutions for dressing, cooking, and bathroom safety.
Product Focus: Excellent for smaller, more targeted aids such as grab rails, dressing sticks, reachers, and adaptive cutlery.
Services: Products are widely available through various online retailers and medical supply stores, offering flexibility in purchase points.
Trust Signals: A long-standing reputation for quality and reliability in the assistive technology market.

Essential Aids

An online-only retailer that aims to provide a wide range of daily living aids and mobility equipment at competitive prices.

Key Differentiator: Focuses on value for money and a user-friendly online shopping experience, often having a broader selection of budget-friendly options.
Product Focus: Comprehensive categories including bathing, toileting, walking, and dressing aids, making it a strong all-rounder for general needs.
Services: Offers straightforward online ordering and efficient delivery, typically with good stock levels.
Trust Signals: Positive customer reviews highlighting good service and product quality, though not as extensive as the larger players like Completecareshop.co.uk or CareCo.

NRS Healthcare (also a brand on Completecareshop.co.uk)

NRS Healthcare is a major provider of daily living aids and rehabilitation equipment in the UK, often supplying directly to local authorities and the NHS, as well as retail customers.

Key Differentiator: Their direct involvement with public healthcare systems gives them a strong reputation for reliability and quality, often adhering to clinical standards. Many of their products are designed based on professional recommendations.
Product Focus: A vast range of products for all aspects of care, from minor aids to complex equipment for rehabilitation and mobility.
Services: Offers professional advice, assessment services, and equipment installation, often tailored to individual needs, similar to Completecareshop.co.uk’s OT consultations.
Trust Signals: Deep roots in the UK healthcare sector, long-standing contracts with councils and health services, signifying a high level of trust and operational integrity.

Mobility Aids

This is a broad category of suppliers that includes various independent online retailers and smaller local shops specialising in mobility equipment. Many local businesses offer a more personalised service.

Key Differentiator: Often provides highly personalised service, potentially including home visits for assessments and tailored product recommendations. Local shops can be particularly valuable for immediate needs or ongoing support.
Product Focus: Can vary widely, but often includes sales, servicing, and repair of mobility scooters and wheelchairs.
Services: May offer rental options for short-term needs, and often have engineers for servicing and repairs.
Trust Signals: Reputation built through community engagement and word-of-mouth. Always check local reviews and independent testimonials for smaller providers.

When selecting an alternative, consider your specific needs: whether you prioritise the lowest price, the broadest range, expert in-person advice, or a blend of online convenience and reliable delivery. All these options provide beneficial, permissible products for enhancing independence and quality of life.

Completecareshop.co.uk Pricing

Understanding the pricing structure on Completecareshop.co.uk is straightforward and designed with customer convenience in mind, particularly regarding VAT relief. Their approach to pricing reflects the nature of their products—essential aids for daily living and mobility, which often qualify for tax exemptions.

Transparent Product Pricing

Each product listing on Completecareshop.co.uk clearly displays the price, often alongside a “Was” price if it’s on a promotional offer. This immediate visibility allows customers to quickly assess the cost and compare it with alternatives.

Display Price: The current selling price of the item.
“Was” Price: Indicates the original price, showing the potential savings for discounted items.
VAT Relief / 0% VAT: For many mobility and daily living aids, eligible individuals do not have to pay VAT (Value Added Tax). Completecareshop.co.uk prominently marks products with “VAT relief” or “0% VAT” where applicable. This is a crucial feature, as for many customers, purchasing products without VAT can lead to significant savings. In the UK, many disability aids are zero-rated for VAT when supplied to a disabled person for their personal or domestic use. This can represent a 20% saving on the standard VAT rate.

Promotional Offers and Discounts

The website actively uses promotions to attract and reward customers, which can lead to considerable savings.

Spend and Save Deals: For example, the homepage highlights “Save £10 when you spend £100 – automatically applied at checkout.” This encourages bulk purchases and offers immediate discounts. These types of promotions are common in e-commerce and are effective at increasing average order value.
Multibuy Offers: They also promote “Shop bulk buys Save on multibuy offers,” which is beneficial for consumables or items needed regularly.
First Order Discount: “Sign up for 10% off your first order” is a common incentive used by online retailers to encourage newsletter subscriptions and new customer acquisition.

Consultation Service Pricing

While most of the site focuses on product sales, the expert consultation service has a clear, upfront cost. Holdengroup.co.uk Review

Home Living Consultation Service: Priced at £79, this virtual consultation with an Occupational Therapist offers personalised advice. While it’s a paid service, the value of expert, tailored advice for complex needs can justify the cost, ensuring the right product is chosen, which saves money in the long run by avoiding unsuitable purchases.

Delivery Costs

Delivery charges are a key component of total cost, and Completecareshop.co.uk has a clear policy.

Free UK Delivery: Orders over £50 qualify for free standard UK delivery. This is a competitive offering, as many online retailers set higher thresholds or charge for all deliveries.
Additional Services: For specific needs, like white glove delivery and installation, additional fees apply. These are usually outlined at checkout or on their delivery information page, ensuring transparency.

Overall, Completecareshop.co.uk maintains a transparent and customer-friendly pricing model, leveraging promotions and clearly outlining VAT relief to make products accessible.

Completecareshop.co.uk vs. Local Mobility Stores

When considering where to purchase mobility and daily living aids, potential buyers often weigh the convenience of online retailers against the personalised experience of local mobility stores. Both Completecareshop.co.uk and traditional brick-and-mortar shops offer distinct advantages and disadvantages.

Online Retailers (e.g., Completecareshop.co.uk)

Pros:

Vast Product Range: Online stores like Completecareshop.co.uk typically boast a much larger inventory than any single physical store can stock. This provides customers with a wider selection of brands, models, and price points to choose from. Data suggests large online retailers can offer tens of thousands of SKUs, far exceeding a local store’s capacity.
Competitive Pricing: Due to lower overheads (no physical showroom rents, fewer sales staff), online retailers can often offer more competitive prices, frequent discounts, and attractive bundle deals. The homepage of Completecareshop.co.uk itself highlights “Save £10 when you spend £100” and multibuy offers.
Convenience: Shopping from home, 24/7, is a significant advantage, especially for individuals with mobility challenges. Products are delivered directly to the doorstep.
Detailed Product Information & Reviews: Online listings often provide comprehensive specifications, multiple images, videos, and crucially, customer reviews. Completecareshop.co.uk’s integration of over 115,000 Trustpilot reviews provides valuable social proof and insight from other users.
Expert Online Support: While not in-person, services like Completecareshop.co.uk’s Occupational Therapist consultations via virtual means bridge the gap, offering professional advice tailored to the user’s home environment.

Cons:

No “Try Before You Buy”: The biggest drawback is the inability to physically inspect or test larger items like mobility scooters, wheelchairs, or rise-and-recline chairs before purchase. This can be a significant concern for expensive, comfort-dependent products.
Less Immediate Support: While online chat and phone lines are available, immediate in-person troubleshooting or quick repairs are not possible.
Returns Logistics: Returning large items bought online can sometimes be cumbersome, requiring special courier arrangements.

Local Mobility Stores

Pros:

Hands-on Experience: Customers can physically try out products, sit in chairs, test mobility scooters, and assess comfort and suitability firsthand. This is invaluable for ensuring a perfect fit and understanding the product’s feel.
Personalised In-Store Advice: Sales staff can provide immediate, tailored recommendations based on a direct understanding of the customer’s physical needs and preferences. They can demonstrate features and answer questions on the spot.
Immediate Purchase & Take-Away: For smaller items, customers can often buy and take them home immediately.
After-Sales Service & Repairs: Many local stores offer in-house servicing, maintenance, and repair facilities, which can be crucial for mobility equipment that requires ongoing support.
Community Connection: Local businesses often foster a sense of community and personal relationship, which can be reassuring for some customers.

Cons:

Limited Stock: Physical stores have space constraints, meaning they can only stock a fraction of the range available online. This might necessitate ordering specific items, leading to wait times.
Potentially Higher Prices: Higher operating costs (rent, utilities, larger staff) can translate to slightly higher prices compared to online-only retailers.
Less Competitive Promotions: While they might have sales, the frequency and depth of discounts might not match large online platforms.
Travel Required: Customers need to travel to the store, which can be a challenge for individuals with significant mobility issues.

Conclusion on Comparison:

For simple, well-understood items, or when budget is a primary concern, a comprehensive online retailer like Completecareshop.co.uk offers convenience and competitive pricing. However, for significant investments, or products where personal fit and feel are paramount (e.g., a customised wheelchair or a specialist bed), a local mobility store might provide the necessary hands-on experience and ongoing support. The ideal approach might even be a hybrid: researching extensively online on sites like Completecareshop.co.uk, then visiting a local store to try out similar models, before making an informed purchase based on the best overall value and service. Barkerandstonehouse.co.uk Review

How to Get the Best Value from Completecareshop.co.uk

Maximising your savings and ensuring you get the most out of your experience with Completecareshop.co.uk is entirely possible by leveraging their various offers and features. It’s not just about finding the lowest price, but about securing the right product at a fair cost with excellent support.

Leverage Promotional Offers

Completecareshop.co.uk consistently runs promotions that can significantly reduce your total spend. Keep an eye out for these:

Spend and Save Deals: The homepage often highlights offers like “Save £10 when you spend £100.” These are automatically applied at checkout, so you don’t need to hunt for discount codes. If you have multiple items to buy, consider consolidating your purchase to hit these thresholds.
Multibuy Offers: For consumables or frequently used items (e.g., incontinence products, cleaning supplies for commodes), check the “Shop bulk buys Save on multibuy offers” section. Buying in larger quantities usually reduces the per-unit cost.
First Order Discount: If you’re a new customer, sign up for their email newsletter to get an immediate 10% off your first order. This is a quick win for instant savings.
Seasonal Sales: Like most retailers, they likely run sales around key periods (e.g., Black Friday, Bank Holidays, End-of-Season). Subscribe to their newsletter to be notified of these events.

Utilise VAT Relief

This is arguably the biggest potential saving for eligible customers.

Check Eligibility: Many daily living and mobility aids are exempt from VAT for individuals with a long-term illness or disability. Completecareshop.co.uk clearly marks eligible products with “VAT relief” or “0% VAT.”
Complete the Declaration: During the checkout process, you’ll typically be asked to confirm your eligibility for VAT relief. Ensure you complete this declaration accurately to benefit from the tax exemption. For a £500 item, this could mean saving £100 immediately. The UK government’s guidance on VAT relief for disabled people can be found on GOV.UK, confirming specific criteria.

Consider the Home Living Consultation (Strategic Spending)

While the £79 “Home Living Consultation Service” with an Occupational Therapist might seem like an added cost, it can actually lead to significant long-term value and savings.

Avoid Costly Mistakes: Choosing the wrong mobility aid or adaptive equipment can be expensive. An OT can assess your specific needs and home environment, recommending the most suitable products, thereby preventing you from buying an item that doesn’t meet your requirements and ultimately needs to be replaced.
Optimise Functionality: An expert consultation ensures the product you purchase will effectively address your challenges, leading to better outcomes and greater independence, which is invaluable.

Opt for Free Delivery

Meet the Threshold: Ensure your order total reaches £50 or more to qualify for free UK delivery. This avoids unnecessary shipping fees. If you’re just under the threshold, consider adding a small, essential item (like a pack of wipes or a spare part) to push your order over the £50 mark.

Compare and Research

Even with competitive pricing, it’s always wise to do your due diligence.

Product Specifications: Carefully read the product descriptions and specifications on Completecareshop.co.uk. Compare key features with similar products from other reputable retailers (like CareCo or Essential Aids) to ensure you’re getting the best functional fit for your money.
Customer Reviews: Read the reviews on their Trustpilot page (and elsewhere if available). Look for feedback related to specific products you’re interested in, as well as general service quality. Data from Statista indicates that 79% of consumers trust online reviews as much as personal recommendations.

By strategically combining these approaches—leveraging promotions, utilising VAT relief, making informed choices with expert input, and being mindful of delivery costs—you can ensure you receive excellent value and the most appropriate products from Completecareshop.co.uk.

Frequently Asked Questions

What is Completecareshop.co.uk?

Completecareshop.co.uk is a UK-based online retailer specialising in a wide range of daily living aids and mobility equipment, including bath lifts, mobility scooters, wheelchairs, and commodes, designed to support independence and comfort for individuals with various needs.

Is Completecareshop.co.uk a legitimate website?

Yes, based on checking the website, Completecareshop.co.uk appears to be a highly legitimate and well-established online retailer, evidenced by its professional design, clear product information, detailed customer service options, and over 115,000 “Excellent” reviews on Trustpilot. Heybroadband.co.uk Review

What kind of products does Completecareshop.co.uk sell?

Completecareshop.co.uk sells a comprehensive range of care products, including mobility aids (scooters, wheelchairs, rollators), bathroom aids (bath lifts, shower chairs, commodes), bedroom aids (beds, mattresses), and other living aids like hoists and transfer aids.

Does Completecareshop.co.uk offer VAT relief?

Yes, Completecareshop.co.uk clearly indicates which products are eligible for VAT relief for individuals with a long-term illness or disability, allowing eligible customers to purchase these items at 0% VAT.

How can I contact Completecareshop.co.uk customer service?

You can contact Completecareshop.co.uk customer service via phone at 0300 1000 248, through their live chat feature on the website, or by exploring their “Services” and “Help & Advice” sections for more detailed contact options.

Is there free delivery on Completecareshop.co.uk?

Yes, Completecareshop.co.uk offers free UK delivery on all orders over £50. For orders under this amount, a delivery fee would likely apply.

Can I get expert advice from Completecareshop.co.uk before buying?

Yes, Completecareshop.co.uk offers a “Home Living Consultation Service” for £79, which provides a virtual assessment and personalised advice from an Occupational Therapist to help you choose the right products.

What are the payment options on Completecareshop.co.uk?

While specific payment methods (e.g., credit/debit card, PayPal) are typically outlined at checkout, the website operates as a standard e-commerce platform, implying common secure payment gateways are accepted.

Does Completecareshop.co.uk have physical stores?

Based on the website review, Completecareshop.co.uk appears to be primarily an online retailer and does not seem to operate physical showrooms.

How do I return an item to Completecareshop.co.uk?

The website usually provides a dedicated returns policy page outlining the process for returns, including timelines and conditions. It’s advisable to check this section directly on their site for precise instructions.

Are the products on Completecareshop.co.uk new or refurbished?

Typically, reputable online retailers like Completecareshop.co.uk sell new products unless explicitly stated otherwise (e.g., in a separate “refurbished” section).

How long does delivery take from Completecareshop.co.uk?

Delivery times can vary depending on the product and chosen delivery option (standard, white glove). Specific estimates are usually provided during the checkout process or on their delivery information page. Passveryfast.co.uk Review

Can Completecareshop.co.uk install products for me?

Yes, for certain larger or more complex items, Completecareshop.co.uk offers white glove delivery, installation, and demonstration services for an additional fee.

What are Completecareshop.co.uk’s Trustpilot reviews like?

Completecareshop.co.uk has an “Excellent” rating on Trustpilot, with over 115,163 reviews, indicating very high customer satisfaction.

Does Completecareshop.co.uk offer discounts for new customers?

Yes, new customers can typically sign up for Completecareshop.co.uk’s email newsletter to receive a 10% discount on their first order.

Does Completecareshop.co.uk sell medical consumables?

Yes, while their main focus is on durable aids, they do offer some medical consumables, especially those related to hygiene or specific care needs, often available as multibuy offers.

Are the products on Completecareshop.co.uk compliant with UK standards?

As a reputable UK retailer of care equipment, it is expected that all products sold on Completecareshop.co.uk comply with relevant UK safety and quality standards for medical devices and assistive technology.

Can I track my order from Completecareshop.co.uk?

Yes, most online retailers, including Completecareshop.co.uk, provide order tracking facilities once your purchase has been dispatched. Details are usually sent via email.

Does Completecareshop.co.uk offer an extended warranty on products?

While product warranties are typically provided by the manufacturers, Completecareshop.co.uk’s terms and conditions or specific product pages would detail any extended warranty options or their policy on assisting with manufacturer warranties.

What are the main advantages of buying from Completecareshop.co.uk over a local store?

The main advantages of buying from Completecareshop.co.uk include a vastly wider product selection, often more competitive pricing due to lower overheads, the convenience of 24/7 shopping from home, and access to detailed product information and extensive customer reviews.

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