Computerrepairshop.co.uk Review

Based on looking at the website, computerrepairshop.co.uk presents itself as a local, established computer and laptop repair service based in Northampton. While it highlights a long operational history and a physical workshop, several key aspects typically expected from a trustworthy and transparent online presence are either missing or not clearly articulated. This raises some concerns regarding its overall online legitimacy and the completeness of information provided, especially for customers who rely on a strong digital footprint before engaging with a service. The site leans heavily on its local presence and established history, which is commendable, but its online presentation could benefit from greater detail and professional polish to inspire wider trust.

Overall Review Summary:

• Website Design & User Experience: Functional but dated, lacks modern design elements.
• Transparency of Information: Good physical address and contact numbers provided; however, crucial details like full company registration, clear pricing structures for common services, and comprehensive terms are not immediately obvious or fully detailed.
• Customer Support & Engagement: Multiple phone numbers and an email are available; a Facebook page is linked. No live chat or extensive online FAQs.
• Security & Privacy: Cookie policy and general terms are linked, but robust privacy policy specifics, especially concerning data handling during repairs, are not prominently detailed.
• Ethical Considerations: The business appears to operate within ethical bounds concerning its stated services; no immediate red flags regarding prohibited activities. The mention of “drinking whisky” is an unprofessional detail that could be omitted.

The website’s primary focus is clearly on its local, in-person service, which is a strength. However, in today’s digital age, even local businesses benefit from a robust online presence that instils confidence through clear, comprehensive information. The absence of online booking, detailed service descriptions, or a well-structured FAQ section for common issues is a notable omission. While they claim to be “not salesmen,” a professional website still needs to clearly outline what they offer, how they offer it, and at what cost.

Best Alternatives for Computer Repair Services in the UK:

Here are some established and reputable alternatives for computer repair services in the UK, focusing on ethical operation and customer trust:

• Currys PC World

  • Key Features: Wide range of repair services for computers, laptops, and other electronics; authorised repair centre for many brands; extensive retail presence across the UK.
  • Price: Varies significantly by repair type; diagnostic fees apply.
  • Pros: Large, established company with a strong reputation; easily accessible physical stores; warranty on repairs; professional technicians.
  • Cons: Can be more expensive than independent shops; sometimes longer wait times for complex repairs; focus on sales of new products alongside repairs.

• IT Fix

  • Key Features: Specialises in computer, laptop, and Mac repairs; data recovery services; offers remote support and on-site visits for businesses.
  • Price: Quote-based depending on the issue; typical diagnostic fees.
  • Pros: Highly rated for customer service; experienced technicians; clear communication; often quicker turnaround for common issues.
  • Cons: Primarily operates in specific regions (e.g., Scotland); might not have as many physical locations as larger chains.

• Geek Squad (via Currys PC World)

  • Key Features: Comprehensive tech support and repair service; offers in-store, in-home, and remote assistance for various devices; covers setup, troubleshooting, and repairs.
  • Price: Flat-rate service fees for many issues; annual memberships available for ongoing support.
  • Pros: Convenient and widely available; trained professionals; covers a broad spectrum of tech issues, not just repairs.
  • Cons: Can be pricey for one-off issues if not on a membership; remote support might not suit all complex hardware problems.

• Laptop Repair Specialists

  • Key Features: Focuses specifically on laptop repairs, including screen replacement, liquid damage, and component-level repairs; nationwide mail-in service available.
  • Price: Provides free quotes after diagnosis; competitive pricing.
  • Pros: Specialised expertise in laptops; offers a convenient mail-in service for those not near a physical shop; good customer feedback.
  • Cons: Limited to laptops only; turnaround time for mail-in service can vary.

• Techease

  • Key Features: Offers computer and laptop repair, virus removal, data recovery, and IT support for home and business users; based in London but offers remote services.
  • Price: Transparent pricing listed for common services; quote-based for complex issues.
  • Pros: Clear pricing structure; experienced technicians; good range of services; positive customer testimonials.
  • Cons: Primarily serves the London area for physical visits; remote support effectiveness depends on the issue.

• Mend My PC

  • Key Features: Provides computer repair, laptop repair, and upgrade services; offers a free diagnosis and fixed-price repairs where possible.
  • Price: Free diagnosis; competitive fixed pricing for many common repairs.
  • Pros: Focus on transparent pricing; good customer reviews; often quick service for straightforward issues.
  • Cons: May have fewer physical locations; online presence could be more modern.

• Local Independent Computer Repair Shops (Search on Google Maps)

  • Key Features: Often provide personalised service, competitive pricing, and quicker turnaround times; support local businesses.
  • Price: Highly variable, often more flexible than large chains.
  • Pros: Direct communication with technicians; potential for bespoke solutions; building a relationship with a local expert.
  • Cons: Quality and reliability can vary greatly; less oversight than large chains; may not offer the same level of warranty or brand specialisation. Always check reviews and ask for recommendations.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Computerrepairshop.co.uk: A Deeper Dive into Their Online Presence

When assessing a local business like Computerrepairshop.co.uk, especially one operating in a technical field, the expectation for their online presence should align with industry best practices for trust and transparency. While a strong local reputation is invaluable, the website serves as the primary digital gateway for new customers and for establishing credibility beyond word-of-mouth. Our analysis considers whether the site provides sufficient detail, clarity, and professionalism that discerning customers in the UK would expect from a legitimate and ethical service provider.

Computerrepairshop.co.uk Review & First Look

Upon initial examination, computerrepairshop.co.uk presents a rather unembellished and somewhat dated interface. The website’s design appears to prioritise functionality over modern aesthetics, reminiscent of web pages from the early 2000s. While simplicity can be a virtue, here it borders on sparse, potentially leaving a contemporary user seeking more visual cues of professionalism and up-to-date service.

• Key Observations:
  • Direct Contact Information: Prominently displays multiple phone numbers and a physical address, which is crucial for a local service.
  • Location Emphasis: The site heavily emphasizes its physical workshop location in Northampton, including directions and bus routes. This is a clear strength for local customers.
  • Informal Tone: The language used, such as references to “chocolate hobnobs” and “drinking whisky” (even if retracted), attempts a friendly, relatable tone but can inadvertently come across as unprofessional for a business website.
  • Limited Visuals: Minimal use of images or multimedia, which could otherwise enhance user engagement and clarify service offerings.
  • Basic Navigation: The navigation bar is straightforward but limited, pointing to core pages like “Home,” “Contact us,” “Workshop details,” and “Remote support.”

The overall impression is one of a long-standing, traditional business that has a basic online presence, rather than a sophisticated digital operation. For many, this might evoke a sense of authenticity and a focus on the core service rather than marketing gloss. However, for those accustomed to polished, information-rich websites, it could feel somewhat underdeveloped.

Computerrepairshop.co.uk Pros & Cons

A critical review requires a balanced look at both the strengths and weaknesses of the website’s presentation, especially concerning what makes a service appear reliable and customer-centric.

Pros of Computerrepairshop.co.uk’s Online Presentation:

• Clear Physical Presence: The most significant strength is the unequivocal display of a physical address (163 Weedon Road, Northampton, NN5 5DA) and dedicated landline numbers (01604 590120, 01604 603000). This immediately combats common scam indicators like mobile-only contacts or vague addresses.
• Established History: The claim of being “open since 2003” and the company “going for over 20 years” with the “same phone number since then” provides a strong sense of longevity and stability. This historical depth is a powerful trust signal for many users.
• Service Discounts: Offering 10% off labour for students, paramedics, nurses, fire brigade, and police service is a commendable gesture of community appreciation and an ethical practice.
• Specific Service Listing: The homepage clearly outlines services like computer maintenance & repair, dedicated laptop repair, virus and malware removal, operating system re-installation, data setup and transfer, and upgrades. This transparency helps users identify if their needs can be met.
• Remote Support Option: The availability of “Instant help via our remote portal” with transparent pricing (£40 for half an hour, capped at £80 for longer repairs) shows adaptability and caters to a broader range of customer needs.
• Policy Links: Links to “Cookie policy” and “Terms & Conditions” are present, indicating an effort towards legal compliance, albeit without a prominent privacy policy.

Cons of Computerrepairshop.co.uk’s Online Presentation:

• Outdated Website Design: The visual aesthetic is basic and does not meet contemporary web design standards. This can inadvertently convey a lack of modernity or attention to detail, potentially deterring users who equate professional design with professional service.
• Lack of Comprehensive Service Details: While services are listed, detailed breakdowns of what each service entails, typical timeframes, or estimated pricing for common repairs (beyond remote support) are largely absent. For instance, specific costs for screen replacements or hard drive upgrades are not provided upfront.
• Absence of Customer Testimonials/Reviews: There are no embedded customer reviews, star ratings, or dedicated testimonial sections. While a Facebook link is present, integrating these directly onto the site would build immediate trust.
• Limited Online Booking/Enquiry System: Beyond phone numbers and a “contact us” page, there’s no streamlined online booking system or a detailed enquiry form that allows users to provide specific information about their issue for a more precise quote.
• Informal Language that Borders on Unprofessional: The casual banter about “chocolate hobnobs” and “drinking whisky” (even as a self-deprecating joke) detracts from a purely professional image, especially for a technical service. It might appeal to some, but could alienate others seeking a more formal approach.
• Missing a Dedicated “About Us” Page: While some historical information is scattered on the homepage, a dedicated “About Us” page could provide a more structured narrative about the company’s ethos, team, and journey, further building rapport.
• No Clear Privacy Policy: While “Cookie policy” and “Terms & Conditions” are linked, a distinct “Privacy Policy” detailing how customer data (especially sensitive data handled during repairs) is protected and used is crucial for modern websites, particularly under GDPR regulations in the UK. The “Terms & Conditions” page mentions privacy but a standalone, comprehensive policy is generally expected.
• No Blog or Resource Section: A blog could offer valuable insights, troubleshooting tips, and demonstrate expertise, establishing the site as an authority in computer repair, which is currently missing.

Computerrepairshop.co.uk Pricing

Understanding pricing is a critical factor for any customer considering a service. For computerrepairshop.co.uk, the website’s approach to pricing is partially transparent but largely bespoke. Yealmptondent.co.uk Review

• Remote Support: This is the most transparent pricing on the site.
  • Half an hour remote session: £40
  • Longer repairs capped: £80
    This clarity for remote services is a positive aspect, allowing customers to understand potential costs upfront for initial diagnostics or simple fixes.
• Workshop Repairs: For repairs requiring the machine to be brought into the workshop, the pricing model is described as requiring a physical assessment.
  • “Typically getting a price for the repair is the crucial step… For the most common computer or laptop repairs, this can be done by telephone or via our contacts page. For the less obvious stuff, we would need the machine in front of us.”
  • “Our open workshop… allows us to look at your machine with you and offer a quote there and then.”
• Component Markup: The website explicitly states: “Hardware… 20% markup + labour.” This level of transparency regarding their profit margin on parts is highly unusual but can be seen as a positive indicator of honesty. However, without knowing the base price of components or labour rates, the final cost remains an estimate.
• Discounts: As mentioned, a 10% discount on labour is offered to students, paramedics, nurses, fire brigade, and police service with an ID card.

Overall Assessment of Pricing Transparency:
While the remote support pricing is clear, the pricing for in-workshop repairs remains vague. This is a common practice for complex technical services where issues can vary widely. However, a more customer-friendly approach might involve:

• Providing estimated price ranges for very common repairs (e.g., “Screen replacement typically £X-Y,” “Hard drive replacement from £Z”).
• Clearly stating if there’s a diagnostic fee if the customer opts not to proceed with a repair. The website implies a free “look at your machine,” but this should be explicitly stated.

The current approach requires customers to either call or visit for a quote, which might be a barrier for those seeking quick online estimates before committing.

Computerrepairshop.co.uk Alternatives

As discussed in the introduction, for those seeking alternatives to computerrepairshop.co.uk, whether due to geographical location, a preference for a different service model, or a desire for more comprehensive online features, the UK market offers a range of options. These alternatives often bring different strengths, from national coverage to specialised expertise, ensuring customers can find a repair solution that best fits their needs.

• Currys PC World: As a major electronics retailer, Currys offers extensive repair services for various devices, backed by a large network of stores and professional technicians. Their scale provides a sense of security and reliability.
• IT Fix: This company often receives high praise for its customer service and technical proficiency, specialising in a broad spectrum of computer and laptop issues, including data recovery. Their regional focus allows for strong local expertise in areas they serve.
• Geek Squad (via Currys PC World): For comprehensive tech support beyond just repairs, Geek Squad provides a service model that can cover setup, troubleshooting, and ongoing assistance, either in-store, remotely, or at home.
• Laptop Repair Specialists: As their name suggests, they offer highly specialised services specifically for laptops, including intricate component-level repairs and a convenient mail-in service, making them accessible nationwide.
• Techease: Based in London but offering remote services, Techease is known for transparent pricing and a wide array of IT support for both home users and businesses, covering everything from virus removal to full system rebuilds.
• Mend My PC: This service focuses on providing clear, fixed-price repairs after a free diagnosis, aiming for transparency and affordability for common computer and laptop issues.
• Local Independent Computer Repair Shops: Beyond the established chains, the UK has numerous highly reputable independent repair shops. Searching for “computer repair near me” and carefully vetting local reviews on platforms like Google Maps or Trustpilot can uncover excellent, personalised service options often with more competitive pricing and a direct relationship with the technician.

These alternatives represent a spectrum of choices, from large national providers with extensive resources to specialised independent shops, ensuring that customers have ample ethical and reliable options for their computer repair needs.

How Computerrepairshop.co.uk Handles Common Issues

The website provides a good overview of the common issues they address, offering customers a clear indication of their expertise. This section expands on their stated capabilities, reflecting the details provided on the homepage. Potentenergy.co.uk Review

Computer Maintenance & Repair

• Broad Compatibility: They claim to troubleshoot any problem with various brands (Acer, Apple, Asus, Compaq, Dell, HP, e-machines, Sony, Toshiba, IBM, Lenovo, Gateway, and others) as well as home-built systems. This indicates a wide scope of knowledge.
• Issue Types: They specifically mention repairing and troubleshooting start-up issues, hardware & software problems.
• Component Services: The ability to “test, supply and replace failed components” is highlighted, with common hardware issues listed as failing hard drives, faulty power supplies, and bad capacitors on the main-board. This level of detail is helpful for users diagnosing their own problems.

Dedicated Laptop Repair

• Common Laptop Faults: The site addresses specific laptop issues such as failed or blacked screens, non-starting laptops after drops, and battery charging problems.
• Specific Component Replacements: They mention “power-jack repairs, screen and keyboard replacements” as common services, which are frequent pain points for laptop users.

Virus and Malware Removal

• Threat Identification: They acknowledge the serious threat of viruses, malware, and spyware, including those that steal banking details or encrypt files for ransom.
• Specialist Tools: The use of “specialist tools to remove them” suggests a dedicated approach to disinfection.
• Prevention Recommendation: They will “recommend an antivirus to keep you safe in the future,” indicating a focus on long-term security, which is good practice.
• Symptoms of Infection: They list common signs like slow operation, annoying pop-ups, and constant hard drive activity, helping users self-diagnose potential infections.

Re-installing the Operating System

• Reasons for Re-installation: The site explains that computers slow down due to software accumulation and that viruses can cause irreparable damage requiring a reinstall.
• Data Preservation: A key assurance is that they “can back up your data, format your hard drive and reinstall the operating system,” highlighting data safety.
• Warning Against Self-Reset: They correctly advise against “factory reset” without backup, warning of potential data loss and exacerbation of issues.
• Optimisation: They claim “well proven methods to reinstall with all the latest updates and service packs whilst preserving your data,” and that “many people compliment us by saying their computer runs faster than when it was new.” This suggests an emphasis on system optimisation.
• Windows Focus: They explicitly state they can reinstall “all Windows based operating systems.”

Setup and Transfer Personal Data to a New Computer

• Migration Service: This service caters to those who have purchased a new computer and need data (photos, documents, music, email accounts) transferred from an old one.
• Data Recovery: The ability to “attempt to recover the files” even if the old computer doesn’t boot is a valuable service.
• New Computer Optimisation: They offer to “setup and tune up the new computer,” including removing trial software, performing Windows updates, and installing anti-virus software. This “ready-to-use” service adds convenience.

Loving the Upgrades

• Extending Machine Life: They promote upgrades as a cost-effective way to extend a machine’s lifespan versus buying new.
• Common Upgrades: They mention installing more memory, a new hard drive, and/or a new video card to speed up a system.
• SSD Recommendation: The strong recommendation for an SSD (Solid State Drive) as the “biggest upgrade for a surge of performance” is excellent advice, as SSDs significantly improve system responsiveness.

This comprehensive detailing of common issues and their approach to solving them builds confidence in their technical capabilities and their understanding of typical customer needs.

Computerrepairshop.co.uk Remote Support Experience

Remote support has become an indispensable service in the digital age, offering convenience and rapid assistance without the need for a physical visit. Computerrepairshop.co.uk offers a remote support option, which is a significant plus for accessibility.

• Service Mechanism: The website refers to “Instant help via our remote portal,” suggesting the use of dedicated remote access software. This is standard practice in the industry, typically involving a secure connection that allows the technician to view and control the client’s computer remotely.
• Pricing Structure: The pricing for remote support is clearly stated:
  • Half an hour remote session: £40
  • Longer repairs capped: £80
    This transparent, capped pricing model is highly commendable. It provides peace of mind for the customer, knowing the maximum cost upfront for a remote diagnosis or repair, preventing unexpected high bills. This is a strong indicator of customer-centricity.
• Use Cases: Remote support is ideal for software-related issues such as:
  • Virus and malware removal (as long as the infection doesn’t completely block system access).
  • Software installation and configuration.
  • Troubleshooting operating system errors and performance issues.
  • Email setup and configuration.
  • Minor network troubleshooting.
• Limitations: It’s important for customers to understand that remote support has inherent limitations. It cannot address hardware failures (e.g., faulty power supplies, broken screens, non-booting machines) as these require physical access and replacement of components. The website acknowledges this implicitly by stating that “for the less obvious stuff, we would need the machine in front of us.”

The provision of remote support, coupled with clear pricing, adds significant value to Computerrepairshop.co.uk’s service offerings, catering to immediate and less severe technical issues that can be resolved without an in-person visit.

Ethical Considerations and Business Practices

When reviewing any business, particularly one providing technical services, it’s crucial to assess its ethical stance and overall business practices. For Computerrepairshop.co.uk, several elements suggest a commitment to ethical conduct, while a few minor points could be refined for enhanced professionalism.

Positive Ethical Indicators:

• Transparency of Location and Contact: The prominent display of a physical workshop address and multiple landline telephone numbers is a strong indicator of legitimacy. Scammers often operate from undisclosed locations with only mobile numbers.
• Longevity and Consistency: The claim of operating for over 20 years with the same phone number speaks volumes about stability and a long-term commitment to serving the community. Businesses focused on short-term gains or unethical practices rarely maintain such a consistent presence.
• Community Discounts: Offering a 10% labour discount to students, paramedics, nurses, fire brigade, and police service is a clear ethical practice, demonstrating appreciation for public service and supporting local community members.
• Transparent Component Markup: Explicitly stating “20% markup + labour” on hardware, while unusual, can be interpreted as a commitment to transparency regarding their pricing model. It allows customers to understand how component costs contribute to the final bill, fostering trust.
• Honest Advice: The “Hardware” section explicitly mentions “Honest advice.” While a self-proclaimed statement, the overall tone of the website suggests a service-oriented approach rather than a hard-sell mentality. They state, “we care more about helping people, than we do about money,” which, if true, aligns with ethical business.
• “Not Salesmen” Stance: The repeated assertion that they are “not exactly salesmen” and “not that interested in trophies” reinforces a focus on service and problem-solving over aggressive upselling.

Areas for Minor Refinement in Professionalism:

• Informal Language: The anecdote about “chocolate hobnobs” and “drinking whisky” (even in jest) injects a level of informality that, while aiming for a friendly vibe, can detract from the professional image expected of a technical service provider. A more formal, albeit still approachable, tone might enhance overall credibility.
• Privacy Policy Clarity: While Terms & Conditions and a Cookie Policy are linked, a standalone, comprehensive Privacy Policy explicitly detailing data handling during repairs (especially sensitive personal data on devices), data retention, and compliance with UK GDPR regulations would significantly boost trust and align with modern data protection standards.
• Clearer Diagnostic Fee Policy: While they imply a free initial look, clearly stating whether there is a diagnostic fee if a repair is not proceeded with (or if the device is deemed unrepairable) would prevent any potential misunderstandings.

In summary, computerrepairshop.co.uk appears to operate with a strong ethical foundation, prioritising local service, transparency in its physical presence, and a genuine desire to help customers. The few areas for refinement primarily concern the polish of their online communication and the completeness of their privacy disclosures, which could further solidify their professional image in the digital realm. Htnc.co.uk Review

FAQ

What is Computerrepairshop.co.uk?

Computerrepairshop.co.uk is a computer and laptop repair service based in Northampton, UK, offering in-workshop and remote technical support for various hardware and software issues.

Where is Computerrepairshop.co.uk located?

Computerrepairshop.co.uk is located at 163 Weedon Road, Northampton, NN5 5DA, United Kingdom.

What services does Computerrepairshop.co.uk offer?

Computerrepairshop.co.uk offers computer and laptop repairs, virus and malware removal, operating system re-installation, data transfer and setup for new computers, and hardware upgrades.

Does Computerrepairshop.co.uk offer remote support?

Yes, Computerrepairshop.co.uk provides remote support services to troubleshoot software issues.

How much does remote support cost at Computerrepairshop.co.uk?

Remote support costs £40 for a half-hour session, with longer repairs capped at £80. Fjretrofit.co.uk Review

What are the opening times for Computerrepairshop.co.uk?

The workshop is open Monday-Thursday from 10:00 to 17:00 and Friday from 10:00 to 16:00. It is closed on weekends.

Does Computerrepairshop.co.uk repair Apple computers?

Yes, the website states they can help troubleshoot any problem with computers including Apple products.

How long has Computerrepairshop.co.uk been in business?

The company has been operating for over 20 years, with its workshop in St. James open since 2003.

Does Computerrepairshop.co.uk offer discounts?

Yes, they offer a 10% discount on labour (with ID card) to students, paramedics, nurses, fire brigade, and police service.

Can Computerrepairshop.co.uk recover data from a non-booting computer?

Yes, they state they can attempt to recover files even if your old computer does not boot or start up. Tendercare.co.uk Review

What types of hardware upgrades does Computerrepairshop.co.uk recommend?

They recommend installing more memory, a new hard drive, a new video card, and particularly an SSD (Solid State Drive) for performance improvement.

What is the process for getting a repair quote from Computerrepairshop.co.uk?

For common issues, a quote can be obtained by telephone or via their contacts page. For less obvious problems, the machine needs to be brought into the workshop for a visual assessment and quote.

Does Computerrepairshop.co.uk offer a warranty on their repairs?

The website mentions a “Reinfection warranty” for virus removal, but a general warranty for other repairs is not explicitly stated on the homepage.

Does Computerrepairshop.co.uk sell new computers?

Based on the homepage text, their primary focus is on repair services rather than selling new computers.

What if my computer has a virus?

Computerrepairshop.co.uk offers specialist tools for virus, malware, and spyware removal and will recommend antivirus software for future protection. Labassinebirthpools.co.uk Review

Does Computerrepairshop.co.uk handle liquid damage repairs?

While not explicitly mentioned, “dedicated laptop repair” typically includes such issues, but it’s best to confirm directly with them.

What payment methods does Computerrepairshop.co.uk accept?

The website does not explicitly state accepted payment methods; typically, cash or card payments are accepted in a physical shop.

Is Computerrepairshop.co.uk transparent about component pricing?

Yes, they state a “20% markup + labour” on hardware, which indicates transparency regarding their pricing model for parts.

What are the recommended sites by Computerrepairshop.co.uk?

They recommend CCleaner, Ninite, Should I Remove it?, and WikiHow as useful online resources.

Can I drop off my computer without an appointment at Computerrepairshop.co.uk?

The website mentions an “open workshop” that allows them to look at your machine with you and offer a quote, implying walk-ins are accepted, but calling ahead might be advisable. Helionova.co.uk Review

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