Dhfe.co.uk Review

Based on looking at the website, Dhfe.co.uk appears to be a legitimate UK-based business specialising in EPoS (Electronic Point of Sale) solutions, including touch screen till systems, cash registers, and scales. They offer these products for both purchase and rental, along with servicing and software solutions, primarily serving businesses across Kent, London, and the South East.

Overall Review Summary:

• Website Professionalism: Appears professional with clear navigation and contact information.
• Product Offering: Specialises in EPoS systems, cash registers, and scales for retail and hospitality.
• Service Area: Primarily serves Kent, London, Essex, Surrey, Sussex, Hertfordshire, and the South East of England.
• Customer Support: Direct phone number and email prominently displayed for enquiries.
• Transparency: Provides ‘About’, ‘Case Studies’, and ‘Contact’ sections, which are good indicators.
• Pricing Information: Pricing is not directly available on the website, requiring contact for quotes.
• Online Transaction Capability: The website is primarily informational; direct online purchases are not evident.

The website effectively communicates its core services and target audience. It details its expertise in providing EPoS hardware and software, mentioning specific ICRTouch software solutions like TouchLoyalty, TouchOffice, and TouchTakeaway. The site highlights applications for various environments including hospitality, retail, venues, and events. While the website is informative, the absence of direct online purchasing or transparent pricing models means potential customers need to engage directly for quotes, which is a common practice for B2B solutions of this nature. The inclusion of ‘Case Studies’ is a strong point, offering social proof and demonstrating past successes, though the actual case studies themselves would need to be reviewed for depth. The website doesn’t show any red flags regarding unethical practices or forbidden categories.

Best Alternatives for EPoS and Business Solutions:

• Square: A comprehensive EPoS system suitable for various business sizes, offering integrated payments, inventory management, and reporting. Known for ease of use and affordability, with transparent pricing.
• Shopify POS: Ideal for businesses looking to integrate their online and physical retail operations. Offers robust inventory, customer management, and sales reporting tools. Price varies based on Shopify plan.
• Lightspeed Retail POS: Geared towards retail businesses, providing advanced inventory management, customer loyalty programmes, and detailed analytics. Offers different pricing tiers based on features.
• Vend by Lightspeed: A cloud-based EPoS and retail management software, offering inventory, customer loyalty, and e-commerce integration. Known for its comprehensive features for growing retailers.
• Clover: A flexible EPoS system with a range of hardware options, suitable for both retail and hospitality. Offers customisable apps and integrations, with various pricing plans.
• EPOS Now: A popular EPoS provider in the UK, offering solutions for retail, hospitality, and salons. Known for its wide range of hardware and software options, with tiered pricing.
• Toast POS: Specifically designed for restaurants, offering comprehensive tools for order management, kitchen display systems, online ordering, and loyalty programmes. Pricing typically involves hardware costs and monthly software fees.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

dhfe.co.uk Review: A Deep Dive into Their EPoS Solutions

Alright, let’s cut to the chase and dissect dhfe.co.uk. When you’re looking at business critical systems like EPoS – the very backbone of your sales operations – you need to know who you’re dealing with. Based on their website, DHFE presents itself as a specialist in EPoS solutions, with a solid 30 years in the game. That’s a good chunk of time in any industry, let alone one as dynamic as technology. They’re clearly targeting retail and hospitality sectors, promising to make “light work of even the busiest of venues.” Sounds promising, but what’s under the hood?

dhfe.co.uk First Look and Initial Impressions

First impressions count, and dhfe.co.uk makes a decent one. The website is clean, fairly easy to navigate, and the key information you’d expect to find – contact details, services, and an “About” section – is readily available. It’s not the flashiest site out there, but it gets the job done.

• Navigation Structure: The main navigation bar is straightforward: Home, About, Cash Registers, EPoS, Hardware, Software, Scales, Sundries, Rental, Servicing, Case Studies, Contact. This logical flow helps users quickly find what they’re looking for.
• Contact Accessibility: A prominent phone number (01634 914059) and email address are displayed at the top, ensuring immediate contact options. This is crucial for businesses seeking urgent solutions or advice.
• Local Focus: They clearly state their service area: Kent, London, and the South East. This local specialisation suggests a focused approach and potentially faster, more personalised service for businesses within these regions.

The site is designed to inform potential clients about their offerings rather than facilitate direct online transactions. This isn’t a red flag for B2B services, as complex EPoS solutions often require bespoke quotes and consultations.

dhfe.co.uk Service Offerings

DHFE isn’t just hawking boxes; they offer a comprehensive suite of EPoS services. It’s more than just selling you a till; it’s about setting up a complete system that integrates seamlessly into your operations. This holistic approach is essential for modern businesses.

• Hardware and Software: They provide touch screen till systems, cash registers, and scales. Crucially, they also supply EPoS software, specifically mentioning solutions from ICRTouch like TouchLoyalty, TouchOffice, TouchReservation, TouchMenu, TouchStock, TouchTakeaway, and TouchTopUp. This partnership with a known software provider like ICRTouch adds a layer of credibility.
• Rental and Servicing: Beyond outright purchase, they offer rental options for cash registers, touch screens, and EPoS systems. This flexibility can be a game-changer for new businesses or those needing temporary solutions. Their servicing expertise for malfunctions and regular maintenance is also a huge plus, ensuring business continuity.
• Industry Specialisation: They explicitly highlight solutions tailored for:
  • Hospitality: Diversifying sales, improving operations, maximising profits.
  • Retail: Stock management, loyalty schemes, combining online and in-shop sales.
  • Venues & Events: In-seat ordering, cash-free alternatives, multi-site performance tracking.

This targeted approach suggests they understand the unique challenges and requirements of different business sectors, which is a strong indicator of expertise.

dhfe.co.uk Pros & Cons

Alright, let’s break down the good and the not-so-good based purely on their online presence. Knowing these points helps you decide if DHFE is a good fit for your business needs.

Pros:

• Established Experience: “Delivering EPoS For Over 30 Years” is a significant claim, suggesting deep industry knowledge and reliability. In a tech-driven world, longevity often equates to stability and trust.
• Comprehensive Services: They offer a full lifecycle of EPoS solutions: hardware, software, rental, servicing, and ongoing maintenance. This means you could potentially get all your EPoS needs met by a single provider.
• Strong Local Focus: Their explicit service area (Kent, London, and the South East) indicates a commitment to their regional client base. This could translate to faster response times and more personalised support compared to national chains.
• Partnership with Reputable Software: Mentioning ICRTouch as a software provider is a positive. ICRTouch is a well-known name in EPoS software, suggesting DHFE is using industry-standard, reliable solutions.
• Case Studies Section: While the actual content of the case studies needs to be reviewed, the mere presence of this section suggests a willingness to showcase their work and client successes. This builds confidence.

Cons:

• Lack of Transparent Pricing: There is no pricing information available on the website. This means you have to contact them for a quote, which can be a barrier for businesses wanting to quickly compare options. For bespoke systems, this is common, but some indicative pricing or package details would be helpful.
• No Online Purchasing: The website is informational only; you cannot directly purchase or order systems online. This might not be an issue for complex B2B solutions, but for smaller items or quick reorders, it adds a step.
• Limited Direct Customer Reviews/Testimonials on Site: While they have a “Case Studies” section, easily accessible customer reviews or testimonials (beyond those in the case studies) would further bolster trust and social proof.
• Website Design is Functional but Not Modern: While clean and navigable, the design isn’t particularly cutting-edge. This doesn’t affect functionality but could give a perception of being less dynamic than some competitors.

dhfe.co.uk Alternatives

When you’re investing in EPoS, it’s savvy to look at all your options. The market is packed with players, each with their own flavour. If DHFE doesn’t quite hit the mark, or you just want to see what else is out there, here are some solid alternatives, keeping in mind the need for ethical, non-edible business tools.

• Square: This is a powerhouse for small to medium businesses.

  • Key Features: Integrated payment processing, inventory management, detailed sales reports, customer directory, online store integration. Highly scalable.
  • Average Price: Hardware costs vary (e.g., Square Reader from £19, Square Stand from £99). Software is free with transaction fees (1.75% for in-person, 2.5% for online). Paid plans offer more features.
  • Pros: Very user-friendly, transparent pricing, excellent for mobile businesses and pop-ups, robust app ecosystem for add-ons.
  • Cons: Transaction fees can add up for high-volume businesses, advanced inventory features might require paid upgrades.

• Shopify POS: If you’ve got an online store and want to bridge it with your physical presence, Shopify POS is a no-brainer.

  • Key Features: Syncs online and offline inventory, customer profiles, staff management, sales reporting, integrated payment processing. Two plans: Lite and Pro.
  • Average Price: Requires a Shopify e-commerce plan (starts from £25/month). POS Lite is included, POS Pro is £69/month per location. Hardware sold separately.
  • Pros: Seamless integration with Shopify e-commerce, strong inventory management, robust analytics, excellent for omnichannel retail.
  • Cons: Can be more expensive than standalone POS systems if you don’t need the e-commerce platform, setup can be complex for beginners.

• Lightspeed Retail POS: Tailored for serious retailers, offering advanced features for growth. Multicreation.co.uk Review

  • Key Features: Advanced inventory management (serial numbers, variants), multi-store capabilities, customer relationship management (CRM), detailed reporting, vendor management.
  • Average Price: Plans start from around £49/month (billed annually) for the basic plan, going up for more features. Hardware sold separately.
  • Pros: Highly scalable, powerful inventory tools, excellent for multi-location businesses, strong analytics.
  • Cons: Can be overkill for very small businesses, higher price point compared to entry-level systems.

• Vend by Lightspeed: Another strong cloud-based contender, especially good for those with growing inventory needs.

  • Key Features: Cloud-based (access from anywhere), robust inventory control, customer loyalty programmes, e-commerce integration, detailed sales reporting.
  • Average Price: Pricing varies, but typically starts around £69/month (billed annually) for basic features. Hardware is separate.
  • Pros: Flexible and accessible, strong inventory management, good for a range of retail businesses, excellent customer support.
  • Cons: Can be more expensive than some rivals, not specifically geared towards hospitality.

• Clover: A versatile system with a range of sleek hardware options, making it a favourite in many settings.

  • Key Features: Customisable app market, integrated payment processing, robust reporting, inventory management, customer engagement tools. Wide array of hardware devices (Clover Station, Mini, Flex).
  • Average Price: Hardware costs vary (e.g., Clover Flex around £300-£500). Software plans start from around £10-£20/month plus transaction fees.
  • Pros: Stylish and user-friendly hardware, highly customisable with apps, good for both retail and hospitality, reliable processing.
  • Cons: Can be tied to specific payment processors, some advanced features require additional app purchases.

• EPOS Now: A significant player in the UK market, known for its broad applicability.

  • Key Features: Comprehensive EPoS hardware and software bundles, suitable for retail, hospitality, and salons, over 100 integrations, detailed reporting.
  • Average Price: Hardware bundles start from around £300-£500. Software plans typically £25-£45/month (billed annually).
  • Pros: Wide range of industry-specific features, good for multi-site operations, strong customer support in the UK.
  • Cons: Some users report occasional software glitches, ongoing monthly fees can add up.

• Toast POS: If you’re running a restaurant, cafe, or bar, Toast is built from the ground up for you.

  • Key Features: Restaurant-specific functionalities like kitchen display systems (KDS), online ordering, table management, delivery integrations, loyalty programmes.
  • Average Price: Hardware costs vary. Software plans can be free for basic features (plus processing fees), or start from around £60-£80/month for advanced features.
  • Pros: Designed specifically for food service, excellent integration of front-of-house and back-of-house operations, robust reporting for restaurants.
  • Cons: Not suitable for non-food service businesses, hardware is proprietary, can be a higher initial investment.

Each of these alternatives offers robust EPoS capabilities suitable for businesses aiming for efficiency and growth, with a focus on ethical practices and widely accepted business tools. Do your homework, test out demos, and pick what aligns with your specific operational needs.

How to Cancel dhfe.co.uk Subscription (or Service)

Based on the dhfe.co.uk website, they primarily offer sales and rental of EPoS systems and related services. While they don’t explicitly mention “subscriptions” in the typical SaaS sense, this section will address cancelling ongoing service agreements or rental contracts, which is the closest equivalent. Given the nature of their business (B2B EPoS solutions), any cancellation process would likely involve direct communication.

• Review Your Contract: The absolute first step is to locate and review the service agreement or rental contract you signed with DHFE. This document will contain the specific terms and conditions regarding cancellation, notice periods, potential early termination fees, and return procedures for rented equipment.
• Direct Communication: As a B2B service provider, DHFE will require direct communication for any cancellation. The website prominently displays their phone number (01634 914059) and email address. It’s advisable to use both, following up any phone conversation with a written email to create a clear record.
• Provide Notice: Most business contracts require a specific notice period for cancellation (e.g., 30, 60, or 90 days). Ensure you adhere to this to avoid additional charges. State your intention to cancel clearly, referencing your account or contract number.
• Equipment Return (for Rentals): If you have rented equipment, the contract will detail the return process. This may involve arranging collection by DHFE or shipping the equipment back to their location. Ensure all equipment is returned in the agreed-upon condition to avoid charges for damage or loss.
• Final Invoice and Payment: Expect a final invoice for any services rendered up to the cancellation date, or for any early termination fees. Ensure all outstanding payments are settled to avoid collection issues.
• Confirmation of Cancellation: Always request written confirmation from DHFE that your service or rental agreement has been successfully cancelled and that all obligations have been met. This record is vital for your business.

It’s crucial to approach this process professionally and systematically, ensuring all contractual obligations are met to avoid disputes or unexpected costs.

dhfe.co.uk Pricing Structure

One of the notable observations from the dhfe.co.uk website is the absence of explicit pricing information. This isn’t uncommon for B2B solutions of this nature, especially when dealing with complex EPoS systems, custom integrations, and varying service requirements (purchase vs. rental, hardware vs. software vs. servicing).

• Consultation-Based Pricing: The website encourages potential customers to “Contact us today on 01634 914059 to discuss your EPoS, cash registers and touch screen till rental requirements with one of our experienced and helpful team.” This strongly suggests a consultation-based pricing model. This means prices are likely tailored to specific business needs, such as:
  • Type of Hardware: Different models of cash registers, touch screens, and scales will have varying costs.
  • Software Requirements: The specific ICRTouch software modules (TouchLoyalty, TouchOffice, etc.) a business needs will impact the price.
  • Purchase vs. Rental: Rental agreements will have different payment structures (e.g., monthly fees) compared to outright purchases.
  • Service and Maintenance Contracts: Ongoing support and maintenance agreements will be an additional cost factor, potentially tiered based on response times or coverage.
  • Installation and Training: These services might be bundled or offered separately, affecting the overall cost.
• Benefits of Consultation-Based Pricing:
  • Tailored Solutions: Allows DHFE to provide a system that perfectly fits a business’s unique operational flow, budget, and scale.
  • Cost Efficiency: Prevents businesses from paying for features or hardware they don’t need, potentially leading to a more cost-effective solution in the long run.
  • Relationship Building: Encourages direct interaction, allowing DHFE to understand client needs better and offer expert advice.
• Drawbacks for the Customer:
  • Lack of Immediate Comparison: Businesses cannot quickly compare DHFE’s costs against competitors without initiating contact, which can be time-consuming.
  • Transparency Concerns: While common in B2B, some businesses prefer upfront pricing for budgeting and initial screening.

Ultimately, to get a clear picture of what DHFE’s solutions will cost your business, you’ll need to reach out directly to their team. Prepare to discuss your specific requirements in detail to get an accurate quote.

FAQ

What is Dhfe.co.uk?

Dhfe.co.uk is a UK-based company specialising in the supply, rental, and servicing of EPoS (Electronic Point of Sale) systems, including touch screen tills, cash registers, and scales for retail and hospitality businesses. Sugarlandtoppers.co.uk Review

What services does Dhfe.co.uk offer?

Dhfe.co.uk offers a range of services including sales of EPoS hardware and software, rental options for tills and cash registers, servicing and maintenance of EPoS systems, and supply of related sundries.

What types of businesses does Dhfe.co.uk serve?

They primarily serve businesses in the hospitality sector (restaurants, bars, cafes), retail (shops), and various venues and events, offering tailored EPoS solutions.

Where is Dhfe.co.uk based?

Dhfe.co.uk is based in Rochester, Kent, and their primary service area covers Kent, London, Essex, Surrey, Sussex, Hertfordshire, and the South East of England.

Does Dhfe.co.uk offer EPoS software?

Yes, Dhfe.co.uk supplies EPoS software, specifically mentioning solutions from ICRTouch, such as TouchLoyalty, TouchOffice, TouchReservation, TouchMenu, TouchStock, TouchTakeaway, and TouchTopUp.

Can I rent EPoS equipment from Dhfe.co.uk?

Yes, Dhfe.co.uk provides rental options for touch screen till systems, cash registers, and other EPoS equipment.

How long has Dhfe.co.uk been in business?

The website states that Dhfe.co.uk has been “Delivering EPoS For Over 30 Years,” indicating a long history in the industry.

Is pricing information available on the Dhfe.co.uk website?

No, explicit pricing information is not available directly on the Dhfe.co.uk website. Customers are encouraged to contact them for bespoke quotes based on their specific requirements.

How can I contact Dhfe.co.uk?

You can contact Dhfe.co.uk by telephone at 01634 914059 or via email, with details typically found on their website’s contact page.

Does Dhfe.co.uk offer servicing for EPoS systems?

Yes, Dhfe.co.uk provides professional EPoS servicing, including addressing malfunctions and offering regular ongoing maintenance.

Are there case studies available on Dhfe.co.uk?

Yes, the website includes a “Case Studies” section, suggesting they showcase examples of their past client work. Easy-house-clearance.co.uk Review

Does Dhfe.co.uk sell scales?

Yes, in addition to EPoS systems and cash registers, Dhfe.co.uk also supplies scales for commercial use.

What kind of support can I expect from Dhfe.co.uk?

Based on their website, you can expect experienced and helpful team members to discuss your requirements, along with comprehensive servicing and ongoing maintenance support.

Is Dhfe.co.uk suitable for small businesses?

While they cater to various business sizes, their focus on tailored solutions and direct consultation suggests they can adapt to the needs of both small and larger enterprises.

Does Dhfe.co.uk provide integration with card payment solutions?

Yes, the website mentions that their touch screen systems include integrated card payment solutions.

How do I request a quote from Dhfe.co.uk?

To request a quote, you need to contact Dhfe.co.uk directly via phone or email, as pricing is not listed online.

Are the EPoS systems from Dhfe.co.uk easy to use?

The website describes their till systems as “innovative, easy to use and cost effective,” implying user-friendliness.

Does Dhfe.co.uk provide EPoS solutions outside of Kent and London?

While their primary focus is Kent and London, they also serve clients across Essex, Surrey, Sussex, Hertfordshire, and the broader South East region.

What are some alternatives to Dhfe.co.uk for EPoS solutions?

Some popular alternatives include Square, Shopify POS, Lightspeed Retail POS, Vend by Lightspeed, Clover, EPOS Now, and Toast POS.

Does Dhfe.co.uk offer online purchasing?

No, the Dhfe.co.uk website is primarily informational and does not appear to offer direct online purchasing of their EPoS systems or services. Transactions are likely facilitated through direct consultation.

Unitedplumbingely.co.uk Review