Dnc-electronics.co.uk Review

Based on looking at the website dnc-electronics.co.uk, it appears to be a legitimate business specialising in FANUC CNC electronic parts, offering repairs, exchanges, testing, and sales. The site is clear about its services and provides essential contact information, which is a good sign for a business-to-business (B2B) operation.

Here’s an overall review summary:

Website Focus: Specialises in FANUC CNC electronic parts, including drives, controls, PCBs, PSUs, and motor repair.
Services Offered: FANUC Repair, FANUC Exchange, FANUC Testing, FANUC Spares (outright sale), and troubleshooting for FANUC Alarms. They also offer 24-hour repair turnaround.
Geographic Reach: Services extend to the UK, Europe, Africa, and Asia Pacific.
Contact Information: Clearly provides email and a phone number (+44 (0) 1793 615356), along with operating hours (08:30 – 17:00).
Transparency: States they are “independent CNC electronic specialists,” which is important as they are not directly affiliated with FANUC, yet deal with their parts.
Missing Information: While the website seems functional, it notably lacks readily visible information regarding pricing, terms and conditions, a clear privacy policy, or explicit details on warranties for parts and repairs. For a B2B service, the absence of upfront pricing is common due to the bespoke nature of repairs and parts, but the lack of clear T&Cs or a privacy policy is a red flag for transparency and consumer protection. There is also no explicit ‘About Us’ section giving background on the company, its history, or its team, which can build trust.

The website appears to be a practical, no-frills platform designed for businesses seeking specific FANUC parts and repair services. However, the lack of crucial legal and company information, such as detailed terms of service, a clear privacy policy, or an ‘About Us’ section, means potential customers must rely on direct contact for essential details that should ideally be publicly available. This absence detracts from full transparency, which is vital for building trust in the digital realm.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Best Alternatives for Industrial Electronic Parts & Services

When seeking reliable services and parts for industrial electronics, especially CNC machinery, it’s crucial to partner with providers that offer transparency, established reputations, and comprehensive support. Here are some top alternatives focusing on industrial electronic components, repairs, and support, keeping ethical considerations in mind:

RS Components
- Key Features: One of the largest distributors of electronics, electrical, and industrial components. Offers a vast catalogue of products, technical support, and global reach. Excellent for sourcing individual components and tools.
- Average Price: Varies widely by component, competitive market pricing.
- Pros: Huge selection, reliable supply chain, strong technical documentation, established reputation.
- Cons: May not offer specialised repair services for complex industrial equipment like FANUC.
Farnell
- Key Features: Another major global distributor of electronic components, products, and solutions. Strong in industrial automation, test & measurement, and passive components.
- Average Price: Market-driven pricing, often offers bulk discounts.
- Pros: Extensive product range, good search functionality, technical resources, fast delivery.
- Cons: Similar to RS Components, their primary focus is on distribution rather than specialised repair of specific CNC units.
EU Automation
- Key Features: Specialises in new, used, and obsolete industrial automation parts, including CNC, PLC, and robotic parts. Offers repairs, exchanges, and sourcing of hard-to-find components.
- Average Price: Quoted per request, reflecting the specialised nature of parts.
- Pros: Focus on industrial automation, comprehensive repair services, good for obsolete parts, global network.
- Cons: Prices are not readily available online; requires direct inquiry.
Konecranes (Industrial Services)
- Key Features: While primarily known for cranes, Konecranes offers extensive industrial services, including maintenance, repairs, and spare parts for various industrial equipment. Their expertise often extends to electronic control systems.
- Average Price: Service-based, quoted per project/contract.
- Pros: Highly reputable global company, focus on safety and efficiency, wide range of industrial services.
- Cons: Might be overkill for simple component replacement; more geared towards larger industrial operations.
Schneider Electric (Services)
- Key Features: A global specialist in energy management and automation. Offers a broad portfolio of services for industrial systems, including maintenance, modernisation, and parts replacement for their own and compatible systems.
- Average Price: Varies significantly based on the scope of service.
- Pros: Industry leader, strong focus on sustainability and efficiency, comprehensive service packages.
- Cons: Services might be more tailored to their own product ecosystem.
Siemens (Digital Industries Services)
- Key Features: Siemens offers extensive services for their digital industries portfolio, including automation, drives, and control systems. This includes spare parts, repairs, and technical support for their industrial automation products.
- Average Price: Quoted on demand for specific services or parts.
- Pros: Global industrial powerhouse, deep technical expertise, original parts and services for Siemens equipment.
- Cons: Primarily focused on Siemens’ own brand products and systems.
eBay Business & Industrial
- Key Features: While not a dedicated service provider, eBay’s business and industrial section is a huge marketplace for new, used, and refurbished industrial parts, including CNC components. Many reputable industrial suppliers also sell through eBay.
- Average Price: Highly variable, dependent on seller and product condition.
- Pros: Wide selection, competitive pricing, ability to find rare or obsolete parts.
- Cons: Quality can vary; requires careful vetting of sellers and understanding of return policies. Not a service provider for repairs or technical support.

Dnc-electronics.co.uk Review & First Look

Based on an initial look at dnc-electronics.co.uk, the website presents itself as a dedicated specialist for FANUC CNC electronic parts. The overall design is functional and straightforward, prioritising information related to the services offered rather than elaborate aesthetics. This direct approach can be beneficial for B2B clients who are often focused on quick access to critical information.

Initial Impressions and User Experience

The site loads quickly and navigation is intuitive, with key services like “FANUC Repair,” “FANUC Exchange,” and “FANUC Spares” prominently featured. The contact information, including phone number and email, is visible at the top, which is excellent for urgent industrial needs. However, the absence of common e-commerce features like immediate pricing, detailed product descriptions with specifications, or customer reviews can be a drawback for those expecting a typical online retail experience.

Clarity of Purpose: The website’s purpose as a FANUC parts specialist is immediately clear.
Ease of Navigation: Menus are well-organised, allowing users to quickly find services or categories of parts.
Contact Accessibility: Phone and email contact details are front and centre.
Information Gaps: Crucial details like terms of service, privacy policy, and pricing are not easily discoverable from the homepage, requiring direct contact.

Transparency and Credibility Indicators

For any online business, especially one dealing with high-value industrial components, transparency and credibility are paramount. Dnc-electronics.co.uk makes a point of stating they are “independent CNC electronic specialists,” which is a positive disclosure. They specify their geographic reach: UK, Europe, Africa, and Asia Pacific, indicating a significant operational scope. However, the lack of an ‘About Us’ page, which often provides company history, mission, and team details, can hinder building deeper trust with new clients.

Independent Specialist Disclosure: A clear statement that they are not directly affiliated with FANUC.
Geographical Reach: Defined service areas provide context for potential clients.
Missing Background Information: No readily available company history or team details to establish long-term credibility.
No Customer Testimonials/Reviews: The absence of testimonials on the homepage makes it difficult to gauge past customer satisfaction without external research.

Dnc-electronics.co.uk Pros & Cons

When evaluating any service, a balanced view is essential. Dnc-electronics.co.uk offers several advantages, particularly for businesses in urgent need of industrial electronic repairs or parts. However, there are also areas where the website could improve to enhance trust and user experience.

Advantages of Dnc-electronics.co.uk

The primary strengths of this website lie in its clear focus and direct communication channels. For industries facing machinery downtime, speed and specialisation are often critical.

Specialised Expertise: Dnc-electronics.co.uk focuses exclusively on FANUC CNC electronic parts. This specialisation suggests a deep level of expertise in handling these complex components. For instance, FANUC systems are known for their intricate design and require specific diagnostic and repair skills, which a general electronics repair shop might not possess.
Range of Services: They offer a comprehensive suite of services including:
- Repair: In-house electronic part repair.
- Exchange: Offering parts via exchange, which can be faster and more cost-effective than outright purchase, especially for high-value components. This often involves exchanging a faulty unit for a refurbished or new one.
- Testing: Dedicated test facilities to ensure parts are fully functional before dispatch.
- Spares: Outright sale of FANUC parts.
- 24-Hour Repair Turnaround: This is a significant advantage for businesses where machine downtime directly translates to lost revenue. For manufacturing plants, every hour of downtime can cost thousands, if not tens of thousands, of pounds, making rapid repair services invaluable.
Direct Contact for Urgent Needs: The prominent display of a phone number and email address, along with operating hours, facilitates immediate communication for critical industrial issues. This contrasts with sites that only offer contact forms, which can delay responses.
Global Reach: Serving clients across the UK, Europe, Africa, and Asia Pacific demonstrates a substantial logistical and operational capability. This wide reach suggests experience in handling international shipping and customs for industrial parts.

Potential Drawbacks of Dnc-electronics.co.uk

While the specialisation is a strong point, several aspects of the website’s presentation and information availability could be improved to enhance transparency and customer confidence.

Lack of Pricing Transparency: One of the most significant drawbacks is the absence of clear pricing for parts or repair services. While this is somewhat common in B2B industrial sales due to the variability of repairs and part specifics, requiring a direct quote for every inquiry can be inconvenient for initial research or budget planning.
Missing Essential Legal Information: The website does not prominently display links to vital legal documents such as:
- Terms and Conditions: Crucial for understanding service agreements, liabilities, and customer responsibilities.
- Privacy Policy: Essential for explaining how customer data is collected, used, and protected, particularly important under GDPR regulations in the UK and Europe.
- Cookie Policy: Often separate from a privacy policy, outlining the use of cookies.
- Returns Policy/Warranty Information: Details on guarantees for repairs or parts sold are critical for industrial clients.
Limited Company Information: There’s no clear “About Us” section detailing the company’s history, its team, certifications, or a mission statement. Such information helps build trust and demonstrates stability and expertise. For instance, companies often highlight years in business or specific certifications like ISO 9001 to reassure clients of their quality standards.
Absence of Customer Reviews or Testimonials: The website doesn’t feature any visible customer testimonials, case studies, or a rating system. While not strictly necessary, these elements can significantly boost credibility and provide social proof for new clients. 88% of consumers trust online reviews as much as personal recommendations, according to some surveys, even in B2B contexts.
No Blog or Knowledge Base: For a specialist, providing a blog or knowledge base with articles on FANUC alarms, maintenance tips, or industry insights could add significant value and position the company as a thought leader. This also helps with SEO and organic traffic.

Dnc-electronics.co.uk Pricing

Based on the information available on dnc-electronics.co.uk’s homepage, there is no explicit pricing information for any of their FANUC parts, repair services, or exchange programs. The website consistently directs users to “Contact us for stock, prices and info on Fanuc parts” or prompts them to “Get a quote!” This approach is typical for businesses dealing with specialised industrial components and services, where costs can vary significantly based on several factors.

Why Pricing Isn’t Publicly Displayed

There are several valid reasons why a B2B specialist like dnc-electronics.co.uk might not publish fixed pricing on their website:

Component Variability: FANUC systems involve thousands of unique parts, each with its own cost determined by rarity, demand, and manufacturing complexity. Pricing for a specific Alpha module will differ vastly from a Beta unit or a simple accessory.
Repair Complexity: Repair costs are highly dependent on the nature and extent of the damage. A minor fault requiring a quick fix will naturally be less expensive than a major component overhaul or complex PCB repair. Diagnostics alone can be a significant part of the service.
Exchange Program Nuances: The cost of an exchange unit often depends on the condition of the faulty unit being returned, as well as the availability of refurbished stock. This creates a dynamic pricing model that cannot be easily standardised.
Market Fluctuations: The industrial electronics market can experience price changes due to raw material costs, supply chain issues, and currency exchange rates. Fixed online pricing could quickly become outdated.
Bespoke Solutions: Many industrial repairs and part procurements require a tailored approach. A “one-size-fits-all” price list wouldn’t accurately reflect the customised solutions often provided to meet specific client needs or urgent deadlines. For example, a 24-hour turnaround service might incur a premium compared to standard repair times.
Negotiation in B2B: In the B2B sector, direct negotiation based on volume, long-term contracts, or specific project requirements is common. Public pricing might limit this flexibility.

How to Obtain Pricing Information

To get a price from dnc-electronics.co.uk, customers are expected to:

Email: Contact [email protected] (as listed on the homepage).
Phone Call: Use the provided number +44 (0) 1793 615356 during their operating hours (08:30 – 17:00).
Online Quote Request: The website features a “Get a quote!” button.

When contacting them, it is advisable to provide as much detail as possible about the required part or the faulty unit, including: Myhoundholidays.co.uk Review

Part Number: Essential for identifying the exact component.
Model Number: For drives, motors, or controls.
Description of Fault: For repair services, a clear explanation helps in initial assessment.
Urgency: If a 24-hour turnaround is required, clearly state it.

While the lack of upfront pricing might require an extra step, it’s a standard practice in highly specialised B2B markets for industrial goods and services.

Dnc-electronics.co.uk vs. Competitors

When evaluating dnc-electronics.co.uk, it’s helpful to compare its offerings against other players in the industrial electronics and CNC parts market. The landscape for acquiring and repairing industrial electronic components is diverse, ranging from general distributors to highly specialised repair houses.

Specialisation vs. Broad Catalogue

Dnc-electronics.co.uk (Specialised): This company distinguishes itself by its exclusive focus on FANUC CNC electronic parts. This means deep expertise in a niche, potentially leading to faster diagnostics, more accurate repairs, and a comprehensive stock of specific FANUC components. Their explicit mention of in-house testing and 24-hour repair turnaround for FANUC parts highlights this specialisation.
- Strength: Ideal for businesses running FANUC machinery where specific, reliable support is paramount.
- Weakness: Not suitable if you have a diverse range of industrial automation equipment from various manufacturers.
General Distributors (e.g., RS Components, Farnell): These giants offer massive catalogues covering a vast array of electronic, electrical, and industrial components from hundreds of manufacturers. They are excellent for sourcing individual resistors, capacitors, cables, or general-purpose sensors.
- Strength: Unparalleled selection for a wide range of industrial needs, competitive pricing for standard components, often rapid shipping.
- Weakness: They typically do not offer specialised repair services for complex industrial units like FANUC drives or controls, nor do they often carry the high-value, specific modules needed for quick exchanges. Their technical support is usually product-specific, not system-specific.

Repair & Exchange Services vs. Pure Sales

Dnc-electronics.co.uk (Service-Oriented): Beyond just selling parts, their core offering includes FANUC Repair, FANUC Exchange, and FANUC Testing. The “24-hour repair turnaround” is a critical service differentiator, directly addressing the pain point of production downtime.
- Strength: Provides a comprehensive solution for broken or failing industrial machinery, reducing operational disruption.
- Weakness: Relies on direct contact for service inquiries, which can be less efficient than online ordering for simple spares.
Industrial Automation Specialists (e.g., EU Automation): These companies often bridge the gap between general distributors and highly specialised repair houses. They might stock a wide range of new, used, and obsolete parts from various industrial automation brands (Siemens, Allen-Bradley, Mitsubishi, as well as FANUC) and offer repair services for these.
- Strength: Can be a “one-stop shop” for diverse automation needs, including hard-to-find obsolete parts.
- Weakness: While they offer repairs, their lead times or specialisation depth for a single brand like FANUC might not match a dedicated FANUC specialist. Their in-house testing facilities might be broader but less focused on specific FANUC nuances.
Original Equipment Manufacturers (OEMs) (e.g., Siemens, Schneider Electric): OEMs offer spare parts and repair services directly for their own brand products.
- Strength: Guaranteed original parts, direct support from the manufacturer, often access to the latest firmware and diagnostics.
- Weakness: Can be significantly more expensive, and lead times for repairs or parts might be longer due to global logistics. They only service their own brand, so if a facility has mixed machinery, multiple OEM contacts are needed.

Geographic Reach and Logistics

Dnc-electronics.co.uk: Clearly states service to UK, Europe, Africa, and Asia Pacific. This implies established logistics and export capabilities for industrial parts.
Global Distributors: Companies like RS Components and Farnell have massive global distribution networks, ensuring rapid delivery almost anywhere.
Smaller Local Repair Shops: Many regions have local electronic repair businesses that might offer industrial repair services. While potentially quicker for local emergencies, their specialisation, testing capabilities, and stock levels might be limited compared to dnc-electronics.co.uk.

In summary, dnc-electronics.co.uk carves out a strong position as a highly specialised FANUC service provider. Its direct competitors are likely other independent FANUC repair and exchange specialists rather than broad-line distributors. For businesses exclusively using FANUC CNC machines, dnc-electronics.co.uk’s focused expertise and emphasis on rapid turnaround could make it a preferred choice over larger, more general suppliers or even the OEM, especially if cost or speed is a significant factor. However, the lack of transparency regarding pricing and legal terms remains a notable point of differentiation when compared to the highly structured and legally transparent online presence of larger distributors.

How to Get a Quote from Dnc-electronics.co.uk

Since dnc-electronics.co.uk does not display explicit pricing for its FANUC parts or repair services on its homepage, the primary method for obtaining cost information is through a direct quote. This is a common practice in the B2B industrial sector due to the variable nature of components and repair work.

Steps to Request a Quote

Identify Your Needs Clearly: Before contacting them, be as specific as possible about what you need.
- For Parts: Have the exact FANUC part number, model number (e.g., for a specific drive or motor), and the type of component (e.g., Alpha module, Beta unit, PSU, monitor). Photos of the part and its label can also be very helpful.
- For Repairs: Clearly describe the faulty unit (model, serial number if possible) and the symptoms or alarm codes it is displaying. The more detail you provide, the faster and more accurate their initial assessment and quote will be.
- For Exchange: Specify the part you need an exchange for and indicate that you have a faulty unit to return.
- Urgency: If you require the 24-hour repair turnaround service, make sure to state this explicitly in your inquiry.
Choose Your Contact Method: Dnc-electronics.co.uk offers multiple ways to get in touch:
- Email: The website lists two email addresses: [email protected] and @ EMAIL [email protected]. It’s advisable to use the one prominently featured, [email protected], for sales inquiries. Include all identified details in your email.
- Phone: Call +44 (0) 1793 615356 during their operating hours (08:30 – 17:00, UK time). A phone call might be best for urgent needs, as you can discuss details in real-time.
- Online Quote Button: While not explicitly a form, the “Get a quote!” button often leads to the general contact page or an email link. Clicking this on the homepage will typically prompt you to send an email.
Provide Necessary Information: When you contact them, include:
- Your company name and contact details (name, phone, email).
- Full details of the FANUC part or service required (as per step 1).
- Your desired delivery location, especially if outside the UK, as this will impact shipping costs.
Await Response and Clarification: After submitting your inquiry, expect a response that might include:
- A direct quote for the part or service.
- A request for further information or a diagnostic procedure for repairs.
- Availability and lead times for parts or repair completion.

What to Expect in a Quote

A typical quote from an industrial electronics specialist like dnc-electronics.co.uk for a part or repair might include:

Item/Service Description: Clear identification of the part number or repair service.
Unit Price: The cost per item or service.
Availability/Lead Time: How quickly the part can be dispatched or the repair completed.
Shipping Costs: Separate charges for delivery, especially for international shipments.
Warranty Information: Details on the guarantee provided for the part or repair.
Payment Terms: How and when payment is expected.
Validity Period: The timeframe for which the quote is valid.

While requiring a direct quote adds an extra step compared to an immediate online purchase, it ensures that the pricing is accurate for your specific industrial need, considering the complexities of FANUC parts and repairs.

How to Verify Dnc-electronics.co.uk’s Legitimacy

Verifying the legitimacy of any online business, especially one handling high-value industrial equipment, is crucial. While dnc-electronics.co.uk presents itself as a specialist, without certain standard online transparency elements, a deeper dive is warranted.

Key Verification Steps

Check Company Registration (UK):
- Action: Search for “DNC Electronics” or variations on the Companies House UK website (https://www.gov.uk/government/organisations/companies-house).
- Why: This will confirm if the company is legally registered in the UK, its registration number, registered address, and directors. A legitimate business operating in the UK should be listed here. Look for consistency between the website’s claims and Companies House data.
- Expected Outcome: You should find a registered company with a similar name and an active status.
Evaluate Contact Information and Physical Address:
- Action: The website provides a phone number (+44 (0) 1793 615356) and email ([email protected]). Try calling the number during business hours to see if it connects and is answered professionally. Look for a physical address, which is typically found in the footer, contact page, or terms and conditions.
- Why: Legitimate businesses have verifiable contact details and often a physical presence. The absence of a clear physical address on the homepage or easily accessible pages is a red flag.
- Expected Outcome: The phone number should be operational. A clear physical address should be present somewhere on the site, ideally matching the Companies House record. (As of the homepage text, a physical address isn’t readily visible).
Search for Online Reviews and Reputation: Mvir-cleaning.co.uk Review
- Action: Use third-party review sites like Trustpilot (https://uk.trustpilot.com/) or Google reviews, and conduct general web searches for “Dnc-electronics.co.uk reviews” or “DNC Electronics feedback.” Also check industrial forums or LinkedIn for discussions about the company.
- Why: While the website itself doesn’t host reviews, external platforms can provide insights into other customers’ experiences regarding service quality, reliability, and speed.
- Expected Outcome: A mix of reviews is normal, but overwhelmingly negative feedback or a complete absence of reviews could be concerning. For niche B2B suppliers, fewer public reviews are common.
Examine Website Security (SSL Certificate):
- Action: Look for “https://” in the website’s URL and a padlock icon in your browser’s address bar.
- Why: An SSL certificate encrypts data between your browser and the website, indicating a secure connection. This is fundamental for any site that handles personal information or transactions.
- Expected Outcome: The site should have a valid SSL certificate.
Review the Website for Legal Disclaimers and Policies:
- Action: Actively search for links to “Terms and Conditions,” “Privacy Policy,” “Returns Policy,” “Cookie Policy,” or “Legal Disclaimer” in the footer or a dedicated legal section.
- Why: Legitimate businesses, especially those operating in the UK and dealing with data (even just contact forms), are legally required to have these policies in place, particularly under GDPR. Their absence is a significant concern for transparency and consumer protection.
- Expected Outcome: These policies should be readily available and clearly written. If they are missing, it’s a major red flag regarding the company’s adherence to legal requirements and commitment to customer trust.
Assess Professionalism and Consistency:
- Action: Look for consistent branding, professional language, and absence of significant grammatical errors or broken links. Check if the domain registration details (via a WHOIS lookup, though this can be anonymised) align with the company’s stated location.
- Why: A professional online presence reflects a professional business operation.
- Expected Outcome: The site should appear well-maintained and professional.

While dnc-electronics.co.uk’s direct focus and specialised services are positive, the absence of easily accessible legal policies and an ‘About Us’ section on the homepage necessitates these additional verification steps to fully establish its legitimacy and trustworthiness for potential clients. For B2B transactions, direct communication and checking official company registries are often the most reliable methods.

How to Cancel Dnc-electronics.co.uk Services (If Applicable)

Given that dnc-electronics.co.uk primarily offers repair, exchange, and direct sale services for industrial parts, it operates more on a transactional basis rather than a subscription model. Therefore, the concept of “cancelling a subscription” in the traditional sense doesn’t directly apply. However, understanding how to manage or cancel orders, repairs, or service requests is still crucial.

For New Orders or Service Requests

If you have placed an order for a part or initiated a repair service but it has not yet been dispatched or work has not commenced, your ability to cancel will depend on their specific terms and conditions. As these terms are not readily available on the website’s homepage, direct communication is the only viable path.

Immediate Contact: As soon as you decide to cancel, contact DNC Electronics immediately.
- Phone: Call +44 (0) 1793 615356 during their business hours (08:30 – 17:00). This is usually the fastest method for urgent cancellations.
- Email: Send an email to [email protected]. Clearly state your order number (if applicable), the specific service or part you wish to cancel, and the reason for cancellation. Request a confirmation of cancellation.
State Your Case Clearly: Explain that you wish to cancel an order or service request. Be prepared to provide details like:
- Order/Quote Reference Number
- Date of Order/Request
- Specific part or service involved
- Your company name and contact details

For Services in Progress (Repairs or Exchanges)

If a repair is already underway or an exchange unit has been dispatched, cancellation might be more complex or incur charges.

Work Commenced: If DNC Electronics has already started work on your repair (e.g., diagnostic time, sourcing components), they will likely charge for the labour and materials expended up to the point of cancellation. This is standard practice in industrial repair services.
Parts Dispatched: If an exchange unit or spare part has already been shipped, you might need to follow their returns policy. This is where the absence of a clear online returns policy is a significant drawback. You would need to ask them directly about:
- Return Authorisation (RMA): If an RMA number is required for returns.
- Return Window: The timeframe within which items can be returned.
- Restocking Fees: Whether a fee applies for returned items.
- Shipping Costs: Who is responsible for return shipping.

General Advice for Industrial Services

Always Confirm in Writing: Even if you speak to someone on the phone, follow up with an email to [email protected] summarising the conversation and confirming the cancellation details. This creates a written record.
Understand Their Terms: Before engaging in any significant transaction, especially for repairs or high-value parts, ask DNC Electronics to provide their full terms and conditions, including their cancellation and returns policy, in writing. This proactive step can prevent misunderstandings later.
Invoice Review: Carefully review any invoices for cancellation fees or charges for work already completed.

In summary, because dnc-electronics.co.uk operates outside a typical e-commerce subscription model, cancellation is handled directly through their customer service channels. Prompt and clear communication is key, and it’s always advisable to request their full terms of service before committing to large orders or repairs.

FAQ

What does Dnc-electronics.co.uk specialise in?

Dnc-electronics.co.uk specialises in FANUC CNC electronic parts, offering services such as repair, exchange, testing, and outright sale of various FANUC components, including drives, controls, PSUs, motors, and monitors.

Is Dnc-electronics.co.uk a legitimate company?

Based on the website’s presentation, it appears to be a legitimate business specialising in FANUC parts. However, a deeper verification, such as checking their registration with Companies House UK and seeking external reviews, is recommended due to the absence of readily available legal policies on their site. Myhuntingshop.co.uk Review

Does Dnc-electronics.co.uk provide pricing on its website?

No, Dnc-electronics.co.uk does not display explicit pricing on its website. Customers are directed to contact them directly via email or phone for quotes on parts and services.

What are the operating hours for Dnc-electronics.co.uk?

Dnc-electronics.co.uk operates from 08:30 to 17:00, Monday to Friday (UK time).

What geographical regions does Dnc-electronics.co.uk serve?

Dnc-electronics.co.uk serves the UK, Europe, Africa, and Asia Pacific regions.

Does Dnc-electronics.co.uk offer a 24-hour repair turnaround?

Yes, the website states they offer a 24-hour repair turnaround service for FANUC parts.

How can I contact Dnc-electronics.co.uk for a quote?

You can contact Dnc-electronics.co.uk for a quote via email at [email protected] or by phone at +44 (0) 1793 615356.

What types of FANUC parts do they handle?

They handle a wide range of FANUC parts including Alpha, Beta, Motors, Controls, PSU (Power Supply Unit), Monitors, Drives, and various accessories for CNC machines.

Do they offer a warranty on their repairs or parts?

The homepage text does not explicitly state warranty information. It is advisable to inquire about their warranty policy directly when requesting a quote or service.

Are Dnc-electronics.co.uk independent or affiliated with FANUC?

Dnc-electronics.co.uk states they are “independent CNC electronic specialists,” indicating they are not directly affiliated with the FANUC corporation.

What information should I provide when requesting a repair quote?

When requesting a repair quote, you should provide the faulty unit’s model number, serial number (if available), and a clear description of the symptoms or alarm codes it is displaying.

Can I buy new FANUC parts from Dnc-electronics.co.uk?

Yes, they offer FANUC spares via “outright sale,” which suggests they provide new or refurbished parts directly. Hellfirecaves.co.uk Review

Is there an ‘About Us’ section on the Dnc-electronics.co.uk website?

Based on the provided homepage text, there is no readily visible ‘About Us’ section that provides company history or team details.

Does Dnc-electronics.co.uk have customer reviews on its website?

No, the homepage text does not indicate the presence of customer testimonials or reviews directly on the website.

What is the advantage of using their exchange service?

The exchange service can be faster and more cost-effective as you exchange your faulty unit for a refurbished or new one, reducing downtime compared to a full repair.

Does the website have a privacy policy or terms and conditions?

The provided homepage text does not prominently display links to a privacy policy, terms and conditions, or cookie policy. It is crucial to request these documents directly.

What security measures does Dnc-electronics.co.uk use for its website?

While not explicitly stated, the presence of “https://” in the URL and a padlock icon would indicate an SSL certificate is in place, securing data transmission.

Can I cancel an order or repair request with Dnc-electronics.co.uk?

Since there’s no subscription model, cancellation would depend on the stage of the order or repair. It’s best to contact them immediately via phone or email to discuss cancellation terms.

What should I do if a part is urgent?

You should contact Dnc-electronics.co.uk directly via phone (+44 (0) 1793 615356) and explicitly mention the urgency, especially if you require their 24-hour repair turnaround service.

Are their services suitable for small businesses or individuals?

Given their specialisation in industrial FANUC CNC parts and services, their offerings are primarily geared towards businesses and industrial clients rather than individual consumers.

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