dragonfli.co.uk FAQ

How long has dragonfli.co.uk been operating?

Dragonfli.co.uk has been operating for a significant period, with its domain registered on 25th June 2010, meaning it has been active for over 14 years. This longevity is a strong indicator of a stable and legitimate business.

Does dragonfli.co.uk offer discounts for new customers?

Yes, dragonfli.co.uk offers a 10% discount code for new customers who subscribe to their newsletter. This welcome gift is a one-time use code applicable to any order.

What kind of products does dragonfli.co.uk sell?

Dragonfli.co.uk specialises in biological pest control solutions. Their product range includes beneficial insects (like ladybirds, hoverfly larvae, predatory mites), nematodes for various soil-borne and foliar pests, pheromone traps, sticky insect traps, and natural plant care products such as organic plant soaps and garlic smoke fumigators.

Is the “Arrive Alive Guarantee” real?

Yes, dragonfli.co.uk explicitly states an “Arrive Alive Guarantee” for all live product orders. This unique promise is designed to ensure that the biological controls reach the customer in a viable condition, reflecting the company’s confidence in its packaging and delivery methods. Does quiver.co.uk Work?

How do I know which biological control to choose?

Dragonfli.co.uk provides extensive resources to help you choose the right product. You can browse their website by “Shop By Pest” categories, read detailed product descriptions, or use their “Ask Our Expert” service to get personalised recommendations from their specialists.

Are Dragonfli’s products safe for pets and children?

Yes, Dragonfli.co.uk explicitly states that their biological control products are “harmless to humans, pets & wildlife” (but effective against target pests). Their focus is on natural, chemical-free solutions, making them a safe choice for use in homes and gardens.

Does dragonfli.co.uk ship internationally?

The provided text primarily focuses on UK operations, including “Free Tracked Postage For Orders Over £60” within the UK. For international shipping, you would need to check their specific delivery policy page or contact their customer support directly.

What are dragonfli.co.uk’s delivery options?

Dragonfli.co.uk offers “Free Tracked Postage For Orders Over £60” (excluding Bumblebee Colonies & Product Subscriptions). They use tracked postage to ensure reliable delivery of their products, especially live organisms. More detailed options would be available on their dedicated delivery page.

Can I track my order from dragonfli.co.uk?

Yes, given they offer “Tracked Postage,” it is highly probable that customers receive tracking information to monitor the progress of their orders once dispatched. Juvela.co.uk Review

How do I contact dragonfli.co.uk customer support?

You can contact Dragonfli.co.uk customer support via phone at +441376 563322 or by submitting an enquiry through their “Ask Our Expert” page on the website. They also have a general “Contact Us” page.

Are the customer reviews on dragonfli.co.uk genuine?

The customer reviews displayed on dragonfli.co.uk’s homepage appear highly genuine. There are over 2,500 reviews with recent dates (e.g., 06/18/2025), specific product mentions, and varied customer names, which are strong indicators of authenticity and active customer engagement.

Is dragonfli.co.uk recommended by the RHS?

Yes, dragonfli.co.uk proudly states on its homepage that it is “Recommended by the RHS” (Royal Horticultural Society), lending significant credibility to its products and expertise in horticulture.

Does dragonfli.co.uk have a physical store?

The provided text doesn’t explicitly mention a physical retail store. Dragonfli.co.uk operates as an online e-commerce business, which is typical for specialist biological control suppliers.

Can I get advice on specific pest problems from Dragonfli?

Yes, Dragonfli offers an “Ask Our Expert” service where you can submit enquiries. Their experienced professionals will help you identify pests, explain infestations, and recommend the right natural solution. Is shop.spectator.co.uk Safe to Use?

What should I do when my live biological controls arrive?

Upon arrival, it’s crucial to follow the specific application instructions provided with your order. For many live products like nematodes or beneficial insects, immediate or prompt application under suitable conditions is vital for their effectiveness.

Does Dragonfli sell organic pest control?

Yes, Dragonfli.co.uk focuses on “100% natural and affordable controls” and products like “Organic Plant Soap,” aligning with organic pest control principles by avoiding synthetic chemicals and promoting natural solutions.

Do they offer solutions for houseplant pests?

Yes, Dragonfli.co.uk has specific products for houseplant pests, such as “Fungus Fly Killer Nematodes” and solutions for thrips and spider mites, which are common indoor plant issues.

How often does dragonfli.co.uk have sales or promotions?

Dragonfli.co.uk regularly features seasonal sales and promotions, often advertised on their homepage (e.g., 25% off specific nematodes). Subscribing to their newsletter is the best way to get “early access to sales promotions” and exclusive discount codes.

Is it safe to buy live insects online from Dragonfli?

Yes, it is considered safe due to their “Arrive Alive Guarantee” and their expertise in packaging and shipping live organisms. They ensure that delicate biological controls reach you in a viable condition, backed by their promise. juvela.co.uk Alternatives

What if I don’t know what pest I have?

If you’re unsure about the specific pest infesting your plants, the best course of action is to utilise Dragonfli.co.uk’s “Ask Our Expert” service. You can describe your observations or upload photos, and their specialists will help you identify the pest and suggest appropriate natural controls.