Filehaven.co.uk Review

Based on checking the website, Filehaven.co.uk presents itself as an encrypted client communication portal designed to replace insecure email for businesses. While it offers robust security features and ease of use, a comprehensive review reveals some areas for improvement regarding transparency and comprehensive information usually found on trusted platforms.

Overall Review Summary:

• Purpose: Secure client communication portal for businesses.
• Key Selling Proposition: Government-grade encryption, ease of use, UK-hosted.
• Target Audience: Businesses concerned about insecure email.
• Pricing Transparency: Clear starting price (£15/month + VAT) but lacks tiered pricing details for scaling.
• Team Information: Links to parent company Codepotato, offering some insight into the developers.
• Customer Support: No immediate visible links to dedicated support pages, live chat, or detailed FAQs on the homepage.
• Terms & Conditions/Privacy Policy: Not readily visible from the homepage, which is a significant drawback for trust and compliance.
• Free Trial: Mentioned “signup taking less than 30 seconds” but no explicit details on free trial duration or conditions.
• Trust Signals: Mentions established clients of its parent company (Codepotato), which adds some credibility.

While Filehaven.co.uk highlights strong encryption and user-friendliness, the absence of easily accessible crucial information such as comprehensive pricing tiers, detailed support channels, and legal documentation (Terms & Conditions, Privacy Policy) directly from the homepage raises concerns for businesses seeking full transparency before committing. In a digital landscape where data security and legal compliance are paramount, particularly for sensitive client communications, such omissions can hinder trust and adoption.

Here are some excellent alternatives for secure client communication and project management, which often offer more transparent information and robust features:

• ProtonMail

  • Key Features: End-to-end encrypted email, secure calendar, VPN, and cloud storage. Based in Switzerland, known for strong privacy laws.
  • Price: Free plan available; paid plans start from approximately £3.99/month for Mail Plus.
  • Pros: Top-tier encryption, open-source, strong privacy focus, user-friendly interface.
  • Cons: Enterprise-level features might require higher-tier plans; some advanced email functionalities found in traditional providers might be less intuitive.

• Tutanota

  • Key Features: Encrypted email, calendar, and contacts. Automatic encryption for all data. German-based.
  • Price: Free personal plan; paid plans start from approximately €1.20/month for individuals, with business plans available.
  • Pros: Excellent privacy and security, automatic encryption for all data, strong commitment to open-source.
  • Cons: Interface can be a bit basic compared to some, limited integrations with third-party apps.

• Sync.com

  • Key Features: Zero-knowledge encrypted cloud storage and file sharing. Based in Canada.
  • Price: Free 5GB plan; paid plans start from approximately $8/month (billed annually) for 2TB storage.
  • Pros: Robust zero-knowledge encryption, ideal for secure file sharing, easy collaboration features.
  • Cons: Primarily focused on file storage, not a direct email replacement; may require additional tools for broader communication.

• Tresorit

  • Key Features: End-to-end encrypted file sync and sharing, secure content collaboration for businesses. Headquartered in Switzerland and Hungary.
  • Price: Business plans start from approximately €14/month per user (billed annually).
  • Pros: High-grade security, enterprise-ready features, excellent for secure team collaboration.
  • Cons: Higher price point than some alternatives, more geared towards business and enterprise users.

• Nextcloud

  • Key Features: Self-hosted productivity platform offering file sync, sharing, collaboration, and communication tools.
  • Price: Open-source and free to use if self-hosted; enterprise plans with support and additional features available (pricing by quote).
  • Pros: Full control over your data (self-hosting), highly customisable, extensive app ecosystem.
  • Cons: Requires technical expertise for self-hosting; support and maintenance can be a challenge without enterprise plans.

• Slack (with careful configuration and integrations)

  • Key Features: Real-time messaging, file sharing, video conferencing, and integrations with numerous business tools.
  • Price: Free plan with limitations; paid plans start from approximately £5.25/month per user (billed annually).
  • Pros: Widely adopted, excellent for team communication, vast integration ecosystem.
  • Cons: Not inherently end-to-end encrypted like the others (though offers enterprise-grade security features); requires careful security configuration for sensitive client data.

• Jitsi Meet

  • Key Features: Open-source, encrypted video conferencing. Can be self-hosted for ultimate control.
  • Price: Free for public use; self-hosting costs depend on infrastructure.
  • Pros: Secure video calls, no account needed for basic use, can be self-hosted for maximum privacy.
  • Cons: Primarily video conferencing, not a comprehensive communication portal; file sharing is limited to within calls.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Filehaven.co.uk Review & First Look

Based on an initial review of the Filehaven.co.uk website, the platform positions itself as a robust solution for secure client communication, specifically targeting the common vulnerability of email. The first impression is that of a clean, modern interface focused on conveying its core value proposition: “Bye bye insecure email. Hello encrypted client communication portal.” This direct approach immediately addresses a pain point for many businesses handling sensitive information.

Addressing the Email Security Problem

The website effectively highlights the inherent insecurity of traditional email, citing “constant headlines about email accounts being hacked and phishing attempts.” This resonates with the increasing concern over cyber threats faced by businesses of all sizes. By positioning Filehaven as a secure alternative, it aims to capture the attention of those seeking to mitigate these risks. It’s a smart move to articulate the problem clearly before presenting the solution.

• Key takeaway: Email, while convenient, is a security liability.
• Real-world impact: According to the UK’s National Cyber Security Centre (NCSC), phishing remains one of the most common cyber attack methods, with a significant percentage of breaches originating from compromised email accounts. In 2022, the Information Commissioner’s Office (ICO) reported that phishing and ransomware attacks accounted for a substantial portion of data security incidents.

Initial Usability and Design Impressions

The website itself is well-designed, with a clear layout and easy-to-read text. The use of a video to explain the concept is a good touch, although its functionality depends on the user’s browser settings. The emphasis on “effortless real-time messaging and sharing” suggests a focus on user experience, which is critical for adoption, especially when dealing with clients who may not be tech-savvy. The “Explore features” call to action is prominent, guiding visitors to more detailed information about the platform’s capabilities.

• Design elements: Clean layout, intuitive navigation.
• User focus: Prioritises ease of use for both businesses and their clients.

Missing Critical Information on the Homepage

While the initial presentation is strong, a deeper dive reveals a lack of easily accessible crucial information on the homepage. For any business, especially one handling sensitive client data, comprehensive legal documentation (Terms & Conditions, Privacy Policy) and detailed support options are paramount. These are not immediately visible or linked from the main page, which could be a red flag for potential users.

• Transparency gaps: No immediate links to T&Cs or Privacy Policy.
• Support visibility: Lack of clear pathways to customer support information.

Filehaven.co.uk Features

Filehaven.co.uk boasts a range of features designed to make secure client communication as simple and effective as possible. The website highlights several key functionalities that aim to replicate the ease of email while significantly enhancing security.

Government-Grade Encryption

One of the most prominent features highlighted is the use of “government grade encryption built in to every message and file.” This is a significant claim and, if true, provides a strong security foundation. The website states they are “using the same encryption techniques used by Governments for classified docs.” This level of encryption is critical for businesses handling sensitive client data, such as financial records, legal documents, or personal identifiable information.

• Encryption standards: Implies strong, possibly AES-256 or similar, protocols.
• Data security: Aims to protect data in transit and at rest from unauthorised access.

Fully On-Brand Customisation

The platform offers full branding capabilities, allowing businesses to tailor the “look and feel of Filehaven…to match what your clients are used to.” This feature is valuable for maintaining a consistent professional image and enhancing client trust. A branded portal feels more integrated and less like a third-party tool.

• Branding options: Custom logos, colour schemes, and possibly domain customisation.
• Client perception: Enhances professionalism and trust.

Multi-User and Unlimited Conversations/Contacts

Filehaven supports “multi-user conversations” and allows inviting multiple contacts to a single discussion. Furthermore, it promises “unlimited contacts” and “unlimited conversations,” which removes concerns about scaling as a business grows. This flexibility is essential for dynamic business environments with varying communication needs.

• Scalability: No limits on the number of contacts or conversations.
• Collaboration: Facilitates group discussions and project-specific communications.

Real-Time Messaging and Smart Notifications

The platform features “real-time messaging” for instant communication, mimicking the speed of instant messengers. Coupled with “smart notifications,” which “works out who and when we need to notify users of newly created messages,” it aims to ensure timely responses and efficient workflow.

• Efficiency: Instant communication and intelligent alerts.
• Workflow improvement: Minimises delays in client interactions.

2-Factor Authentication (2FA)

Filehaven offers “2-Factor Auth (2FA)” as an optional security layer for each user. This is a crucial security measure that adds an extra layer of protection beyond just a password, significantly reducing the risk of unauthorised account access, even if a password is compromised. Projectprintmanagement.co.uk Review

• Enhanced security: Optional but highly recommended 2FA.
• User control: Users can decide whether to enable it for their own accounts.

Simple Team Controls and Data Exportability

The platform includes “simple team controls” to delegate by inviting team members and sharing contacts and conversations. This facilitates internal collaboration within the secure environment. Additionally, users can “export out any of the information held in Filehaven with the tap of a button,” providing data portability and control.

• Team management: Easy delegation and sharing within the platform.
• Data ownership: Users retain control over their data with export functionality.

Filehaven.co.uk Pros & Cons

Analysing Filehaven.co.uk reveals several strengths, particularly in its core offering of secure communication, but also some notable weaknesses, primarily concerning transparency and comprehensive information.

Filehaven.co.uk Pros

The key advantages of Filehaven.co.uk revolve around its primary function: secure, easy-to-use communication.

• Strong Security Claims: The promise of “government grade encryption” is a significant draw, especially for businesses handling sensitive data. This suggests a commitment to high-level data protection.
• User-Friendly Design: The emphasis on being “as simple as email” makes it accessible even for less tech-savvy clients. This is crucial for adoption rates.
• Branding Customisation: The ability to fully brand the portal helps businesses maintain a professional and consistent image, enhancing client trust and the overall customer experience.
• Unlimited Usage: Offering “unlimited contacts” and “unlimited conversations” provides excellent scalability, removing worries about hitting usage limits as a business grows.
• Real-Time Communication: Instant messaging capabilities ensure prompt responses and efficient client interactions, mirroring modern communication expectations.
• 2-Factor Authentication (2FA): Providing 2FA as an optional layer significantly boosts account security, a crucial feature in today’s cyber threat landscape.
• UK Hosting: Being “hosted entirely in the UK” can be a significant advantage for UK businesses concerned about data residency and compliance with local regulations like GDPR.
• Flexible Subscription: The “rolling month-to-month” subscription with instant cancellation offers flexibility and reduces commitment risk for businesses.
• Data Exportability: The ability to “export out any of the information held in Filehaven” ensures data portability and user control, which is important for compliance and business continuity.

Filehaven.co.uk Cons

Despite its strengths, Filehaven.co.uk exhibits several areas where it falls short, particularly in providing comprehensive information on its homepage.

• Lack of Comprehensive Pricing Information: The website only states a starting price of “£15 a month + VAT” without detailing any tiered pricing structures, feature limitations at different levels, or what happens as usage scales beyond the base. This lack of transparency can be frustrating for businesses trying to budget.
• Absence of Easily Accessible Legal Documentation: Crucial documents like Terms & Conditions, Privacy Policy, and Service Level Agreements (SLAs) are not readily linked or visible on the homepage. This is a significant oversight for a service handling sensitive data and raises questions about compliance and user rights. Trustworthy online services always make these explicit.
• Limited Customer Support Visibility: There’s no clear link to a dedicated support page, knowledge base, live chat, or phone number on the homepage. While “smart notifications” are mentioned, knowing how to get direct assistance is vital.
• Undisclosed Free Trial Details: While “signup taking less than 30 seconds” implies ease of access, there are no explicit details about a free trial duration, its features, or any associated limitations.
• No Explicit GDPR Compliance Statement: For a UK-hosted service handling client data, a clear statement regarding GDPR compliance is expected. While hosting in the UK helps, an explicit commitment and details on how data processing aligns with GDPR would enhance trust.
• Limited Testimonials or Case Studies: Beyond mentioning clients of its parent company, Filehaven.co.uk doesn’t feature specific testimonials or case studies directly related to its platform, which could build more confidence in potential users.
• No Mention of Uptime Guarantees or Disaster Recovery: For a critical communication portal, details on service uptime, data backup, and disaster recovery protocols are usually expected. These are not present on the homepage.

Filehaven.co.uk Pricing

Filehaven.co.uk states a clear starting price, but a significant challenge for potential customers is the lack of detailed pricing tiers or transparent information about how the cost scales. The website clearly mentions “Starting at £15 a month + VAT.”

What’s Included in the Stated Price

Based on the homepage, this base price seems to include:

• Government-grade encryption: Applied to all messages and files.
• Full branding: Ability to customise the portal’s look and feel.
• Multi-user conversations: Communicate with multiple contacts in one thread.
• Unlimited contacts: No limit on the number of contacts you can message.
• Unlimited conversations: No limit on the number of conversations.
• Simple to use: Designed for ease of use for both teams and contacts.
• Smart notifications: Intelligent notification system.
• 2-Factor Auth (2FA): Optional security feature.
• Real-time messaging: Instant sharing of messages and files.
• Simple team controls: Delegate by inviting team members and sharing.
• Rolling month-to-month: Flexible subscription, cancel anytime.
• Export ready: Ability to export all information.
• UK-hosted: Hosted entirely within the United Kingdom.

Unanswered Pricing Questions

While the “unlimited” features are appealing, the lack of further pricing detail raises several questions:

• User count: Does the £15/month price include a specific number of users, or is it per user? If it’s per user, the total cost could rapidly escalate for larger teams.
• Storage limits: While conversations and contacts are unlimited, is there a limit on file storage space? This is crucial for businesses sharing large documents.
• Tiered features: Are there different tiers with additional features, or is everything included at the base price? If so, what are the price points for these tiers?
• Enterprise solutions: For larger organisations, is there a separate enterprise-level offering with bespoke pricing and dedicated support?
• Discounts for annual billing: Many SaaS platforms offer discounts for customers who commit to annual billing. This is not mentioned.

Comparison to Industry Norms

In the SaaS industry, it’s common practice to provide clear pricing pages with different tiers (e.g., Basic, Pro, Enterprise) outlining included features, user limits, storage capacities, and per-user costs. The absence of such a page on Filehaven.co.uk’s homepage makes it difficult for potential customers to make informed decisions or forecast their expenditure accurately as their needs evolve.

• Industry standard: Transparent, tiered pricing models.
• Impact: Lack of detail can create uncertainty and hinder decision-making for businesses.

How to Cancel Filehaven.co.uk Subscription

Filehaven.co.uk explicitly states that its subscription model is “rolling month-to-month” and that users can “Instantly cancel the subscription online.” This is a significant positive point, as it indicates flexibility and a lack of long-term commitment pressure, which is often appreciated by businesses.

The Stated Cancellation Process

The promise of instant online cancellation is a user-friendly approach. While specific steps are not detailed on the homepage, the wording suggests a straightforward process likely accessible within the user’s account dashboard. This typically involves: Staticsecurityservices.co.uk Review

1. Logging into your Filehaven.co.uk account.
2. Navigating to a “Billing,” “Subscription,” or “Account Settings” section.
3. Locating a “Cancel Subscription” or similar button/link.
4. Confirming the cancellation.

Importance of Flexible Cancellation

For businesses, especially small to medium-sized enterprises (SMEs), flexible subscription models are highly desirable. They allow companies to:

• Test the service without long-term risk: If the platform doesn’t meet their needs, they can disengage without financial penalty.
• Adjust to changing business needs: As projects or client loads fluctuate, they can scale their services up or down.
• Avoid vendor lock-in: The ability to easily leave a service if a better alternative emerges or if the service quality declines.

Potential Unseen Details

Despite the clear statement, it’s always wise to look for further details, which might be found in the Terms & Conditions (if accessible):

• Refund policy: Is there any pro-rata refund for partial months if cancelled mid-cycle? (Though “rolling month-to-month” often implies billing for the current period and no refunds for the remaining days).
• Data retention after cancellation: What happens to your exported data once the subscription is cancelled? How long is it retained on their servers before deletion? This is a crucial data privacy and security concern.
• Confirmation process: Will a confirmation email be sent upon successful cancellation?

The direct statement on the homepage about easy cancellation is a good trust signal, highlighting their confidence in the service and their user-centric approach to subscriptions. However, comprehensive details found in the Terms of Service would provide complete clarity.

Filehaven.co.uk vs. Microsoft 365/Google Workspace (Secure Communication Aspects)

When evaluating Filehaven.co.uk, it’s natural to compare its secure communication offering against established giants like Microsoft 365 and Google Workspace, which businesses widely use for their comprehensive suite of tools. While Filehaven focuses on a niche of secure, encrypted client communication, M365 and Google Workspace offer broader collaboration and productivity platforms.

Core Philosophy and Focus

• Filehaven.co.uk: Primarily focused on providing an encrypted, branded portal for secure client communication, aiming to replace insecure email for sensitive interactions. Its core value is security and simplicity for external client communication.
• Microsoft 365/Google Workspace: Offer broad, integrated productivity suites encompassing email (Outlook/Gmail), document creation (Word/Docs, Excel/Sheets), collaboration tools (Teams/Meet, SharePoint/Drive), and more. Security is a component, but not the sole defining feature for communication outside their ecosystem.

Security and Encryption

• Filehaven.co.uk: Explicitly states “government grade encryption” for every message and file. This implies end-to-end encryption or a high level of encryption at rest and in transit designed for maximum data protection. It’s a dedicated secure channel.
• Microsoft 365/Google Workspace: Both offer strong security features, including encryption in transit and at rest for their email (Exchange Online/Gmail) and cloud storage (OneDrive/Google Drive). They also provide advanced threat protection (ATP) and compliance features. However, standard email communication between different providers is generally not end-to-end encrypted unless specific configurations or third-party add-ons are used. While they offer secure internal communication (e.g., Teams/Chat), secure client communication often relies on their shared document features rather than truly encrypted messaging.

Branding and Customisation

• Filehaven.co.uk: Emphasises full “on-brand” customisation for the portal’s look and feel, enhancing client perception and trust.
• Microsoft 365/Google Workspace: Offer branding for email signatures, some customisation of internal portals (SharePoint/Sites), but not the same level of client-facing branded communication portal for secure messaging outside their ecosystem.

Ease of Use for Clients

• Filehaven.co.uk: Designed to be “simple to use for both your team and your contacts,” aiming for email-like simplicity with added security. This is key for client adoption.
• Microsoft 365/Google Workspace: While familiar to many, clients interacting securely often need to log into shared document portals (e.g., SharePoint sites, Google Drive shared folders) or use specific conferencing tools. The experience might be less streamlined than a dedicated, simple client portal for secure messaging.

Pricing and Scope

• Filehaven.co.uk: Starts at £15/month + VAT, with a focus on its core secure communication offering. The value is concentrated on this specific problem.
• Microsoft 365/Google Workspace: Offer a range of plans (e.g., Microsoft 365 Business Basic starting around £5.10/user/month + VAT; Google Workspace Business Starter around £4.60/user/month + VAT) that include a vast array of tools. While seemingly cheaper per user for a broad suite, they don’t offer the specific “encrypted client communication portal” focus of Filehaven out-of-the-box.

Conclusion of Comparison

Filehaven.co.uk is a specialist tool addressing a specific, critical need: secure, encrypted client communication. It excels in this niche by offering dedicated encryption, branding, and simplicity. Microsoft 365 and Google Workspace are generalist productivity suites. While they offer robust internal security and collaboration, they don’t natively provide the same level of purpose-built, externally facing, end-to-end encrypted client communication portal without significant customisation or reliance on their less secure standard email channels. For businesses whose primary concern is safeguarding sensitive client interactions, Filehaven’s focused approach might be more appealing, provided its hidden pricing and support details are clarified. For broader productivity and internal collaboration, M365 or Google Workspace are comprehensive solutions.

Filehaven.co.uk Alternatives

Given the specific focus of Filehaven.co.uk on secure client communication, businesses looking for similar or broader solutions have several excellent alternatives available. These range from dedicated secure messaging platforms to comprehensive encrypted collaboration suites. When considering alternatives, businesses should weigh factors like encryption standards, user experience, scalability, integration capabilities, and pricing transparency.

Secure File Sharing & Client Portals

• SmartVault

  • Key Features: Secure client portal, document management, secure file sharing, integration with accounting software. Designed for professional services like accounting and legal.
  • Pros: Highly secure, robust audit trails, industry-specific features, good for compliance.
  • Cons: Can be more expensive, potentially overkill for very small businesses.

• ShareFile by Citrix

  • Key Features: Secure file sharing, storage, and synchronisation. Client portals, secure email, and workflow automation.
  • Pros: Comprehensive features, enterprise-grade security, broad integration capabilities.
  • Cons: Can have a steeper learning curve, pricing can be complex.

• Onehub

  • Key Features: Virtual data rooms, secure file sharing, client portals, collaborative workspaces.
  • Pros: Strong security, intuitive interface, good for due diligence and project collaboration.
  • Cons: Pricing can add up for many users/storage, less emphasis on real-time messaging.

Encrypted Messaging & Collaboration Tools

• Element (Matrix) Ascotlaserclinic.co.uk Review

  • Key Features: Decentralised, end-to-end encrypted messaging, voice, and video calls. Can be self-hosted. Open source.
  • Pros: Unparalleled privacy, highly customisable (especially with self-hosting), bridge to other chat networks.
  • Cons: Can be complex for non-technical users, user interface might not be as polished as commercial alternatives.

• Signal

  • Key Features: Widely regarded as the gold standard for end-to-end encrypted messaging. Free, open-source.
  • Pros: Extreme privacy focus, strong encryption, easy to use for individuals.
  • Cons: Primarily a mobile-first messaging app, less suited for structured business communication or client portals.

• Wire

  • Key Features: Secure messenger and collaboration platform with end-to-end encryption for text, voice, video, and files. Based in Switzerland.
  • Pros: High-grade security, enterprise-grade features, user-friendly interface.
  • Cons: Paid service for most business features, some users report occasional glitches.

Self-Hosted Solutions for Maximum Control

• ownCloud

  • Key Features: Open-source file sync and share software, allowing businesses to host their own cloud storage.
  • Pros: Full data control, highly customisable, strong community support.
  • Cons: Requires technical expertise to set up and maintain, not a direct messaging replacement.

• Mattermost

  • Key Features: Open-source, self-hostable alternative to Slack, offering team communication, file sharing, and integrations.
  • Pros: Complete data control, strong security (if configured correctly), highly customisable.
  • Cons: Requires significant IT resources for self-hosting and maintenance, not specifically a client portal.

When selecting an alternative, businesses should carefully evaluate their specific requirements, including the volume of sensitive data exchanged, the need for branding, the desired level of user-friendliness for clients, and their budget. While Filehaven.co.uk aims to fill a specific niche, the market offers a broader spectrum of tools that might better fit varied business needs.

Built with Care by Industry Nerds: The Codepotato Connection

The Filehaven.co.uk website openly discloses that it is a service “designed and developed by Codepotato,” a web agency specialising in “building solutions for the financial industry since 2011.” This transparency about the parent company is a positive trust signal, providing insight into the background and experience of the team behind Filehaven.

Codepotato’s Background and Expertise

The website states that Codepotato is “Based on the sunny south coast of England” and has a decade of experience in the financial sector. This is a crucial detail, as the financial industry is highly regulated and demands stringent security and compliance standards. Working with “companies like iPipeline, PRIMIS Network, LV=, Primetime Retirement and many other industry names” lends significant credibility to Codepotato’s capabilities in handling sensitive data and building robust systems.

• Industry focus: Specialisation in the financial sector implies high standards for security and reliability.
• Client portfolio: Association with reputable financial institutions (iPipeline, PRIMIS Network, LV=, Primetime Retirement) builds trust.

Implications for Filehaven.co.uk

The connection to Codepotato suggests that Filehaven.co.uk benefits from:

• Experienced development team: Developers with a deep understanding of secure system architecture.
• Industry best practices: Knowledge of compliance requirements and data protection laws relevant to sensitive information.
• Long-term vision: A established agency is likely to have a more stable and sustainable development roadmap for its products.

However, while the Codepotato connection is a strong endorsement of technical capability, it doesn’t entirely address the transparency issues noted earlier regarding Filehaven.co.uk’s specific pricing tiers, detailed support channels, or readily available legal documentation. While one might expect these to be robust given Codepotato’s background, their absence on the Filehaven homepage itself requires potential users to seek them out, which isn’t ideal for a seamless user experience.

Transparency and Trust Building

For a service like Filehaven, which deals with highly sensitive client communications, establishing trust is paramount. The clear link to Codepotato and its impressive client list goes a long way. However, true transparency also involves making all necessary operational and legal information easily accessible directly from the service’s own website. Super-digital.co.uk Review

• Positive: Openness about the development team.
• Area for improvement: More direct transparency on Filehaven.co.uk’s own specific operational and legal details.

FAQ

What is Filehaven.co.uk?

Filehaven.co.uk is an encrypted client communication portal designed for businesses to securely send messages and share files with their clients, aiming to replace insecure email for sensitive information.

How secure is Filehaven.co.uk?

Filehaven.co.uk claims to use “government grade encryption built in to every message and file,” stating it employs techniques used by governments for classified documents, indicating a high level of security.

Is Filehaven.co.uk hosted in the UK?

Yes, Filehaven.co.uk states that it is hosted entirely in the UK, which can be beneficial for UK businesses concerned about data residency and GDPR compliance.

Can I brand the Filehaven.co.uk portal with my company’s look and feel?

Yes, Filehaven.co.uk offers full branding capabilities, allowing you to easily customise the look and feel of the portal to match your clients’ expectations and your company’s brand identity.

Does Filehaven.co.uk support multiple users and contacts?

Yes, Filehaven.co.uk supports multi-user conversations and claims to allow for unlimited contacts and unlimited conversations within your business.

Is there a free trial for Filehaven.co.uk?

The website mentions “signup taking less than 30 seconds” but does not explicitly detail the terms, duration, or features of a free trial on its homepage.

What is the starting price for Filehaven.co.uk?

Filehaven.co.uk starts at £15 a month + VAT, according to the information provided on its homepage.

Does Filehaven.co.uk offer tiered pricing plans?

The homepage only lists a starting price of £15/month + VAT and does not provide detailed information about tiered pricing structures, feature differences, or scalability beyond the base.

Can I cancel my Filehaven.co.uk subscription at any time?

Yes, Filehaven.co.uk states that its subscription is “rolling month-to-month” and you can “instantly cancel the subscription online.”

Who developed Filehaven.co.uk?

Filehaven.co.uk was designed and developed by Codepotato, a web agency specialising in building solutions for the financial industry since 2011. Bifolcomatty.co.uk Review

Are there any testimonials or case studies for Filehaven.co.uk?

The homepage mentions clients of its parent company, Codepotato (e.g., iPipeline, PRIMIS Network, LV=), but does not feature specific testimonials or case studies directly related to Filehaven.co.uk itself.

Does Filehaven.co.uk offer 2-Factor Authentication (2FA)?

Yes, Filehaven.co.uk offers 2-Factor Authentication (2FA) as an optional security feature that can be enabled by each user to further lock down their account.

Can I export my data from Filehaven.co.uk?

Yes, Filehaven.co.uk allows users to “export out any of the information held in Filehaven with the tap of a button.”

How does Filehaven.co.uk compare to email in terms of security?

Filehaven.co.uk positions itself as a secure alternative to email, highlighting that email is inherently insecure and prone to hacking and phishing attempts, whereas Filehaven uses government-grade encryption.

What kind of support does Filehaven.co.uk offer?

The homepage mentions “smart notifications” but does not clearly indicate dedicated customer support channels like a help centre, live chat, or phone support.

Is Filehaven.co.uk suitable for large businesses?

While Filehaven.co.uk offers “unlimited contacts” and “unlimited conversations,” the lack of detailed pricing tiers or enterprise-specific information on the homepage makes it difficult to fully assess its suitability and scalability for very large businesses.

Are there any hidden fees with Filehaven.co.uk?

The homepage clearly states “£15 a month + VAT,” but without detailed pricing tiers, it’s unclear if additional costs apply for more users, higher storage, or advanced features.

Does Filehaven.co.uk offer integration with other business tools?

The homepage does not explicitly mention integrations with other popular business tools or software. Its primary focus appears to be on its standalone secure communication functionality.

Is Filehaven.co.uk compliant with data protection regulations like GDPR?

While hosted in the UK, which is relevant for GDPR, the homepage does not feature a specific GDPR compliance statement or a readily accessible Privacy Policy or Terms & Conditions.

How easy is Filehaven.co.uk to set up?

Filehaven.co.uk claims that “signup taking less than 30 seconds,” suggesting a quick and straightforward setup process to get started with the service. Tradebranding.co.uk Review