Gas-master.co.uk Review

Based on looking at the website Gas-master.co.uk, the overall impression is one of a local service provider with some areas for improvement regarding trust signals and a holistic online presence that modern customers expect. While the site clearly outlines its services in gas and plumbing, certain aspects, such as a lack of customer testimonials and detailed company information, could raise questions for a discerning user.

Here’s an overall review summary:

• Overall Trustworthiness: Moderate to Low. The website lacks key elements that typically build strong trust, such as easily verifiable customer reviews, a physical address, and detailed company registration information.
• Service Clarity: High. The range of gas and plumbing services is clearly listed and categorised, making it easy for visitors to understand what Gas Master offers.
• Website Professionalism: Moderate. The design is functional but lacks the polish and robust informational depth often found on highly reputable service websites.
• Customer Support Information: Basic. Only an email and phone number are provided. There’s no clear indication of response times or a dedicated support portal.
• Transparency: Low. Essential details like a registered company address, company number, and clear privacy/terms policies are missing from the easily accessible homepage content.
• Online Reputation: Not verifiable from the website alone. Without integrated reviews or links to third-party platforms, it’s impossible to gauge their reputation directly from the site.

For those seeking reliable and ethical home services in the UK, it’s always wise to opt for providers with transparent operations and verifiable track records. While Gas-master.co.uk offers a list of services, the absence of crucial trust indicators means it might not be the top choice for those prioritising comprehensive transparency and established reputation.

Here are some excellent alternatives for home repair and maintenance services, focusing on transparency, customer satisfaction, and ethical practices in the UK:

• British Gas
  • Key Features: Wide range of heating, plumbing, and electrical services; established national presence; comprehensive service plans; emergency call-outs.
  • Average Price: Varies significantly by service and plan; often considered premium for comprehensive cover.
  • Pros: Highly reputable, extensive network of engineers, 24/7 emergency support, detailed service contracts.
  • Cons: Can be more expensive than local independent contractors, some customers report longer wait times for non-emergencies.
• Homeserve
  • Key Features: Specialises in home emergency cover for plumbing, drainage, heating, and electrical issues; flexible policy options.
  • Average Price: Monthly or annual premiums for service plans, individual call-out charges for non-plan repairs.
  • Pros: Good for peace of mind with emergency cover, quick response times for emergencies, a large network of approved engineers.
  • Cons: Primarily subscription-based, potential for policy exclusions, some customer reviews cite claim resolution issues.
• Checkatrade (Platform for finding vetted tradespeople)
  • Key Features: Directory of vetted tradespeople across various categories (including gas and plumbing); customer reviews and ratings; background checks on listed professionals.
  • Average Price: Varies by individual tradesperson and job.
  • Pros: Excellent for finding local, reviewed professionals; promotes transparency through customer feedback; tradespeople are vetted.
  • Cons: Relies on individual tradesperson quality, not a direct service provider; issues with a specific tradesperson are resolved via Checkatrade but ultimately fall to the individual.
• TrustMark (Government-endorsed quality scheme)
  • Key Features: Government-endorsed quality scheme for tradespeople; provides assurance of quality work and customer protection; covers multiple trades.
  • Average Price: Varies by individual tradesperson and job.
  • Pros: High level of consumer protection and assurance; promotes best practices and compliance with building regulations; useful for significant home improvement projects.
  • Cons: Not a direct service provider, finding a TrustMark registered tradesperson still requires individual research; scheme focuses on quality, not necessarily competitive pricing.
• Local Gas Safe Registered Engineers via Gas Safe Register
  • Key Features: Official database to find legally registered and qualified gas engineers in the UK; essential for any gas work to ensure safety and legality.
  • Average Price: Varies by individual engineer and job; usually competitive local rates.
  • Pros: Ensures safety and compliance with regulations; direct access to qualified professionals; essential for legal gas work.
  • Cons: Not a service provider itself, requires contacting engineers directly; no built-in review system.
• Plumbing Services via Amazon Home Services
  • Key Features: Connects customers with local service professionals vetted by Amazon; transparent pricing for common services; backed by Amazon’s Happiness Guarantee.
  • Average Price: Fixed or estimated pricing for common services, varies by complexity.
  • Pros: Convenience of booking through Amazon, vetted professionals, customer support, and a guarantee on services.
  • Cons: Limited availability in some areas, service range might be narrower than dedicated local firms for complex jobs.
• Dripping Taps and Leaks Repair Kits (For minor DIY fixes)
  • Key Features: Basic kits for common household plumbing issues like dripping taps or small leaks; includes washers, seals, and simple tools.
  • Average Price: £5 – £20
  • Pros: Cost-effective for minor repairs, empowering for DIY enthusiasts, immediate solution for small problems.
  • Cons: Not suitable for major plumbing issues, requires basic DIY skills, can worsen problems if not done correctly.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Gas-master.co.uk Review & First Look

When first landing on Gas-master.co.uk, the immediate impression is that of a functional, albeit somewhat basic, local service website. The site clearly positions itself as a provider of gas and plumbing services in Glasgow, emphasising its Gas Safe registration and experience. However, a critical eye quickly notices several areas where the website falls short compared to established, highly trusted service providers in the UK market.

Initial Impressions and Design

The website’s design is clean but not particularly modern or dynamic. It features a simple navigation menu, clear contact information (phone number and email), and a banner highlighting “Professional Works” and “Fully insured Gas Safe Registered (formally Corgi) experienced Gas engineer specialist in Combination Boiler repair and new installations in Glasgow.” While this information is crucial, its presentation lacks the professional polish and robust verification often seen from top-tier companies. The visual hierarchy could be improved to guide the user more effectively towards key trust signals.

Missing Trust Elements

One of the most significant drawbacks is the absence of easily verifiable trust elements. For a service business, especially one dealing with critical home systems like gas, trust is paramount.

• No Physical Address: The website does not provide a clear physical business address on its homepage or “About Us” section. This omission is a major red flag for potential customers seeking local services, as a physical presence often signifies legitimacy and accountability.
• No Company Registration Details: There’s no mention of a company registration number, VAT number, or any other official business identifiers. Reputable UK businesses typically display these details, often in the footer or “About Us” section, to comply with regulations and build consumer confidence.
• Lack of Customer Testimonials: While the site mentions “Customer Support” as a core value, there are no visible customer reviews, testimonials, or links to independent review platforms (like Trustpilot, Google Reviews, or Checkatrade). This makes it challenging for new visitors to gauge the quality of service based on others’ experiences. A gallery section exists, but it shows general work photos rather than specific case studies or customer feedback.
• Limited “About Us” Detail: The “About Us” page provides some generic statements about being “best in industry,” but lacks specific details about the company’s history, the team, or its unique selling propositions beyond broad claims.

Gas-master.co.uk Pros & Cons

Analysing Gas-master.co.uk reveals a mix of straightforward communication regarding services and significant gaps in establishing comprehensive online trust. Understanding these points is crucial for anyone considering their services.

Pros of Gas-master.co.uk

Despite the missing trust elements, the website does offer some clear advantages in its presentation of services. Training4earlyyears.co.uk Review

• Clear Service Listing: The website excels at clearly listing the services offered. Categories like “Boiler breakdown / repairs,” “Central Heating installation and repairs,” and “Plumbing services” are well-defined, making it easy for a user to quickly identify if their needs are met. This directness is a positive for users with specific problems.
• Gas Safe Registration Highlight: The prominent mention of “Gas Safe Registered” (formerly Corgi) is a critical positive. This registration is a legal requirement for anyone working on gas appliances in the UK and provides a fundamental level of assurance regarding safety and compliance.
• Contact Information Readily Available: A phone number and email address are clearly displayed at the top of the page, making it easy for potential customers to get in touch. This direct line of communication is essential for local service businesses.
• Focus on Core Services: The site focuses squarely on gas and plumbing, which ensures clarity on their specialisation. They don’t try to be a jack-of-all-trades, which can sometimes be a good sign of focused expertise.

Cons of Gas-master.co.uk

The cons largely revolve around the absence of modern web standards for building trust and transparency, which can deter potential customers.

• Absence of Verifiable Customer Reviews: As highlighted, the lack of integrated or linked customer reviews is a significant drawback. In today’s digital age, genuine testimonials are often the primary driver of new business for service providers.
• No Physical Address or Company Registration: This is a major concern. For any legitimate business, especially one providing critical services like gas work, having a publicly accessible physical address and company registration number (e.g., Companies House registration) is standard practice and builds essential trust.
• Generic Content and Lack of Unique Value Proposition: Beyond listing services, much of the text on the homepage and “About Us” section is quite generic, using phrases like “Why We are Best in Industry” without concrete examples or unique selling points. There’s no specific data, case studies, or detailed explanations of their process that would set them apart.
• Limited Online Engagement Features: The website lacks features like an online booking system, a live chat, or a detailed FAQ section that could provide immediate answers and improve user experience. The “Subscribe For Newsletter” pop-up feels out of place given the transactional nature of the business and the limited content on the site.
• Basic Website Design and Structure: While functional, the design feels somewhat dated. The navigation is simple but could be more intuitive, and the internal linking (e.g., several links leading back to the same “service.php” page) suggests a less sophisticated site architecture. There’s no blog or resources section that would typically position a company as an expert.
• No Clear Pricing Information: While common for bespoke services, even an indication of typical call-out charges or how quotes are generated would be beneficial. “Get Your Free Consultation & Quote” is good, but more transparency can help set customer expectations.

Gas-master.co.uk Alternatives

When evaluating local service providers like Gas Master, it’s prudent to consider alternatives that offer higher levels of transparency, established reputations, and robust customer support. The UK market is rich with options, from national giants to well-vetted local specialists.

Why Seek Alternatives?

The primary reasons to explore alternatives to a site like Gas-master.co.uk stem from the need for enhanced trust signals. In critical areas like gas and plumbing, safety, reliability, and accountability are non-negotiable. Websites that provide clear company details, extensive customer reviews, and comprehensive service guarantees generally inspire more confidence. Furthermore, transparency around pricing, a clear complaints procedure, and professional accreditation beyond basic legal requirements can significantly improve the customer experience and peace of mind.

Top Alternatives and Their Strengths

Here are some of the leading alternatives for gas and plumbing services in the UK, highlighting their unique strengths:

1. British Gas Ecobeautyni.co.uk Review

   • Strengths: Unparalleled national coverage, decades of experience, 24/7 emergency services, comprehensive service plans (e.g., HomeCare), vast network of engineers, strong regulatory compliance, and a well-established brand. They offer transparent pricing for various services and provide detailed contracts.
   • Considerations: Can be more expensive than local independent engineers, and some users report longer non-emergency wait times.

2. Homeserve

   • Strengths: Specialises in home emergency assistance. Their service plans cover a wide array of domestic emergencies, including plumbing, drainage, heating, and electrical. They pride themselves on quick response times and have a large network of approved local engineers.
   • Considerations: Primarily subscription-based; less suited for one-off non-emergency jobs if you don’t want a long-term plan.

3. Checkatrade

   • Strengths: Acts as a directory for vetted tradespeople across the UK. Trades are background-checked, and customer reviews are central to their platform. This allows users to find highly-rated local gas engineers and plumbers with verified past work and testimonials.
   • Considerations: While Checkatrade vets tradespeople, the ultimate quality of work depends on the individual contractor you select.

4. TrustMark

   • Strengths: A government-endorsed quality scheme that sets operating standards for tradespeople. Choosing a TrustMark registered business provides an extra layer of consumer protection and assurance that the work meets government-endorsed quality and trading standards. Ideal for larger projects where quality assurance is paramount.
   • Considerations: It’s a quality assurance scheme, not a direct service provider. You still need to find a TrustMark registered tradesperson.

5. Gas Safe Register

   • Strengths: The official body for gas safety in the UK. Their “Find an Engineer” tool is essential. It allows you to verify that any individual or company you use for gas work is legally registered and qualified, ensuring safety and compliance. This is the absolute minimum requirement for any gas work.
   • Considerations: This is a verification tool, not a booking platform. You must contact the engineers directly.

6. Local Highly-Rated Independents (via Google Reviews/Local SEO) Charleslouishomes.co.uk Review

   • Strengths: Often offer competitive pricing and personalised service. Many independent engineers rely heavily on positive local Google reviews and word-of-mouth. Searching “gas engineer Glasgow reviews” can reveal highly-rated local businesses with tangible customer feedback.
   • Considerations: Requires more individual research to verify credentials and ensure they are Gas Safe Registered.

7. Rated People

   • Key Features: Another platform where you post your job, and tradespeople (including gas engineers and plumbers) respond with quotes. It provides a system for reviewing and rating tradespeople after the work is completed.
   • Considerations: You receive multiple quotes, which is great for comparing prices, but the quality of the tradesperson still needs careful review of their profile and ratings.

How to Verify Gas Engineer Credentials

Verifying the credentials of a gas engineer is not just a recommendation; it’s a critical safety measure. In the UK, it is a legal requirement for anyone carrying out gas work to be on the Gas Safe Register. Failure to use a registered engineer can lead to unsafe gas work, which could result in gas leaks, fires, explosions, and carbon monoxide poisoning.

The Gas Safe Register: Your Primary Tool

The Gas Safe Register is the official body for gas safety in Great Britain. It replaced CORGI as the official gas registration body in 2009. Every legitimate gas engineer in the UK must be on this register.

• Checking Online:
  • Visit the official Gas Safe Register website: www.gassaferegister.co.uk.
  • Use their “Check an Engineer” tool. You can search by the engineer’s registration number (which they should provide) or by their business name.
  • The results will confirm if they are currently registered, and crucially, what type of gas work they are qualified to undertake (e.g., boilers, cookers, fires, pipework). An engineer may be registered but not qualified for all types of gas work.
• Checking Their ID Card:
  • Upon arrival, always ask to see the engineer’s Gas Safe ID card. This card contains vital information.
  • Check the photo: Does it match the engineer?
  • Check the expiry date: Is the card valid?
  • Check the security features: The card has a hologram and a unique serial number.
  • Check the qualifications: The back of the card lists the types of gas work the engineer is qualified to do. Ensure the relevant category for your job (e.g., domestic natural gas, boilers, cookers) is listed.

Why This Verification Is Crucial

Approximately one in six gas appliances in the UK are found to be unsafe. Using an unregistered or unqualified engineer significantly increases this risk. Unsafe gas work can lead to:

• Carbon Monoxide Poisoning: A silent killer, as carbon monoxide has no smell, taste, or colour.
• Gas Leaks and Explosions: Highly dangerous and destructive.
• Fires: Caused by faulty installations or repairs.

By taking a few moments to verify an engineer’s credentials, you are taking a proactive step to protect your home and family from these severe dangers. It’s an investment in your safety and peace of mind, far outweighing any perceived cost savings from using an unverified individual. Eezeepaymerchantservices.co.uk Review

Gas-master.co.uk Pricing

Understanding pricing for gas and plumbing services is often a murky area, as many jobs require an initial assessment before a firm quote can be provided. Gas-master.co.uk, like many local service businesses, doesn’t publish a detailed pricing structure on its website. This is a common practice, but it’s worth understanding the implications for the customer.

Lack of Published Pricing

The website explicitly states “Get Your Free Consultation & Quote,” which is the standard approach for services that involve varied complexities, specific parts, and different labour times. This means you won’t find a fixed price list for boiler repairs, installations, or general plumbing issues.

• No Hourly Rates: The site does not mention typical hourly rates for call-outs or repair work.
• No Fixed Service Charges: Unlike some larger companies that might offer fixed prices for boiler services or specific diagnostic call-outs, Gas-master.co.uk does not provide this.

What to Expect When Getting a Quote

When you contact Gas Master for a service, you should typically expect the following process:

1. Initial Enquiry: You’ll contact them via phone or email to describe your issue.
2. Assessment/Call-Out: For many issues, particularly repairs or installations, an engineer will need to visit your property to assess the situation. This initial assessment may or may not incur a charge, depending on their policy. It’s crucial to clarify this upfront.
3. Detailed Quote: After the assessment, the engineer should provide a detailed, written quote outlining:
   • Labour Costs: Estimated hours and hourly rate, or a fixed price for the specific job.
   • Parts Costs: Itemised list of any required materials or components.
   • Any Call-Out Fees: If applicable, separate from the repair cost.
   • VAT: Whether the price includes or excludes VAT.
4. No-Obligation Quote: Most reputable companies offer no-obligation quotes, allowing you to compare prices.

Industry Standard Pricing Factors

Pricing for gas and plumbing services typically depends on several factors:

• Type of Service: A boiler installation will naturally cost significantly more than a dripping tap repair. Boiler services or landlord safety checks often have more standardised pricing than complex repairs.
• Complexity of the Job: How long will it take? Does it require specialist tools or multiple engineers?
• Parts Required: The cost of spare parts can vary wildly.
• Emergency vs. Scheduled Work: Emergency call-outs (especially outside of normal working hours) usually incur higher charges.
• Location: Pricing can vary slightly by region, though Glasgow is a competitive market.

Recommendation for Customers

Given the absence of published pricing, it’s highly recommended to: Ukenglishvi.co.uk Review

• Get Multiple Quotes: Don’t settle for the first quote you receive. Contact at least two or three other Gas Safe registered engineers or companies to compare prices for the same job.
• Ask for a Written Quote: Always insist on a written quote that breaks down labour and material costs before any work begins.
• Clarify Call-Out Fees: Before they visit, ask if there’s a charge for the initial assessment or call-out, especially if you decide not to proceed with the work.

While the “Get Your Free Consultation & Quote” approach is common, customers should be diligent in their due diligence to ensure they are receiving fair and transparent pricing.

Building Trust in Local Service Businesses

For local service businesses like Gas Master, trust is the bedrock of their operations. Unlike e-commerce sites where product quality can be tangibly assessed, service businesses sell expertise, reliability, and peace of mind. Building this trust online requires more than just listing services; it demands transparency, verifiable credentials, and strong social proof.

Why Online Trust Matters

In the digital age, a company’s website is often the first point of contact. Potential customers expect to find comprehensive information that assures them of the business’s legitimacy, competence, and commitment to customer satisfaction. Without these elements, even a legitimate business can appear questionable, leading to lost opportunities.

Key Elements for Trust-Building

1. Transparency of Business Information:

   • Physical Address: Displaying a clear, verifiable physical business address (not just a service area) signals a permanent establishment and accountability.
   • Company Registration Details: Including the company’s legal name, registration number (from Companies House in the UK), and VAT number demonstrates compliance and legal standing. This information is typically found in the footer or “Contact Us” page.
   • Regulatory Compliance: Explicitly stating adherence to relevant industry regulations (e.g., Gas Safe Register details, NICEIC for electrical work, etc.) with registration numbers provides essential validation.

2. Social Proof and Reputation: Carpetcleaninglondonpro.co.uk Review

   • Customer Testimonials/Reviews: Integrating genuine customer reviews, ideally from independent platforms like Google My Business, Trustpilot, or Checkatrade, is paramount. Screenshots or simple text testimonials are less convincing than direct links to external, verifiable reviews.
   • Case Studies: Showcasing completed projects with before-and-after photos, detailed descriptions, and customer feedback can build confidence in the quality of work.
   • Accreditations and Awards: Displaying badges or logos from relevant industry bodies, trade associations, or local awards (if applicable) lends credibility.

3. Clear Communication and Support:

   • Multiple Contact Methods: Offer various ways to get in touch: phone, email, contact forms, and possibly live chat.
   • Responsive Customer Service: Indicate typical response times for enquiries.
   • Detailed FAQs: A comprehensive FAQ section can address common customer queries upfront, demonstrating an understanding of customer needs and a willingness to inform.
   • Clear Service Guarantees: Articulating what customers can expect in terms of workmanship guarantees, warranties on parts, and after-service support builds confidence.

4. Professional Website Presence:

   • User-Friendly Design: A clean, easy-to-navigate website conveys professionalism.
   • High-Quality Content: Well-written, informative content that addresses customer pain points and explains services clearly. Avoid generic, marketing fluff.
   • Secure Website (HTTPS): Essential for all websites, signifying that data transmitted between the user and the site is encrypted.

By implementing these trust-building elements, local service businesses can transform their online presence from a simple brochure site into a powerful tool for customer acquisition and retention, fostering lasting relationships based on transparency and reliability.

Frequently Asked Questions

What is Gas-master.co.uk?

Gas-master.co.uk is a website for a local service business based in Glasgow, UK, offering various gas and plumbing services, including boiler repairs, installations, central heating work, and general plumbing tasks.

Is Gas-master.co.uk Gas Safe Registered?

Yes, the website explicitly states that Gas Master is “Gas Safe Registered (formally Corgi) experienced Gas engineer specialist.” This is a crucial and legally required accreditation for anyone carrying out gas work in the UK. Geeksweb.co.uk Review

How can I contact Gas-master.co.uk?

You can contact Gas-master.co.uk via the phone number 07576555754 or email address [email protected], both of which are prominently displayed on their homepage.

Does Gas-master.co.uk provide emergency services?

The website lists “Boiler breakdown / repairs” as a service, which often implies emergency availability. However, it does not explicitly state 24/7 emergency call-out services, so it’s best to confirm directly with them.

What types of services does Gas-master.co.uk offer?

Gas-master.co.uk offers a wide range of services including boiler breakdown and repairs, boiler services and replacements, central heating installation and repairs, gas pipework, cooker and hob installations, landlord gas certificates (CP12), smart thermostat installations, radiator installations, and general plumbing services such as fixing burst pipes, installing sinks, taps, washing machines, dishwashers, and electric showers.

Are there customer reviews or testimonials on Gas-master.co.uk?

No, the Gas-master.co.uk website does not feature any customer reviews, testimonials, or links to external review platforms (like Trustpilot or Google Reviews) on its homepage or “About Us” section.

Does Gas-master.co.uk display its physical business address?

No, the website does not display a physical business address on its homepage, “About Us” page, or in its contact information. Only a phone number and email are provided. Protobel.co.uk Review

Is Gas-master.co.uk fully insured?

Yes, the website prominently states “Fully insured” on its homepage. This is an important assurance for customers regarding potential liabilities.

Can I get a free quote from Gas-master.co.uk?

Yes, the website offers “Get Your Free Consultation & Quote,” indicating that they provide no-obligation estimates for their services.

What are the working hours for Gas-master.co.uk?

The website indicates their working hours are “Mon – Sat,” but does not specify exact times.

Does Gas-master.co.uk offer landlord certificates (CP12)?

Yes, “Landlord certificate CP12” is listed as one of the services provided by Gas-master.co.uk.

What is the “Gallery” section on Gas-master.co.uk?

The “Gallery” section on Gas-master.co.uk appears to display general photos of their work, but it does not provide detailed case studies or client-specific project information. Denburyfarm.co.uk Review

Does Gas-master.co.uk offer smart thermostat installations?

Yes, “Smart thermostat WI-FI Controlled” installations are listed as a service offered by Gas-master.co.uk.

How can I verify a Gas Safe Registered engineer from Gas-master.co.uk?

You can verify any Gas Safe Registered engineer by visiting the official Gas Safe Register website (www.gassaferegister.co.uk) and using their “Check an Engineer” tool with the engineer’s registration number or the company name. You should also ask to see their Gas Safe ID card upon arrival.

Does Gas-master.co.uk have a clear pricing structure on its website?

No, Gas-master.co.uk does not publish a detailed pricing structure or fixed service charges on its website. Pricing is provided after a consultation and quote.

Does Gas-master.co.uk have any company registration numbers displayed?

No, the Gas-master.co.uk website does not display any company registration numbers (e.g., from Companies House) or VAT numbers.

What are some good alternatives to Gas-master.co.uk for home services?

Some excellent alternatives for gas and plumbing services in the UK include British Gas, Homeserve, Checkatrade (for finding vetted local tradespeople), TrustMark (for quality assurance), the official Gas Safe Register (to find accredited engineers), and Rated People. Wayfairdrivesandpatios.co.uk Review

Does Gas-master.co.uk install washing machines and dishwashers?

Yes, “Washing machine installations replacements” and “Dishwasher installations / replacements” are listed under their plumbing services.

Does Gas-master.co.uk provide services for cooker, hobs, and cooking ranges?

Yes, “Cooker, Hobs, Cooking Ranges” is listed as a service offered by Gas-master.co.uk.

How comprehensive is the “About Us” section on Gas-master.co.uk?

The “About Us” section on Gas-master.co.uk provides general statements about their professionalism, advanced technology, on-time project completion, expert engineers, and customer support, but it lacks specific details about the company’s history, specific team members, or unique operational methodologies.

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