Gofibre.co.uk Review

Based on looking at the website, Gofibre.co.uk appears to be a legitimate and transparent internet service provider focused on full fibre broadband services primarily in Scotland and the North of England. The website provides a comprehensive overview of their offerings, pricing, and customer support, instilling a sense of confidence in their operations. They clearly detail their commitment to bringing high-speed internet to rural areas, which is a commendable goal.

Here’s an overall review summary:

• Overall Legitimacy: Highly Legitimate
• Transparency: High (Clear pricing, terms, contact info)
• Product Clarity: Excellent (Detailed package information, speed guides)
• Customer Support Information: Readily Available (Phone number, help hub, FAQs, contact page)
• Ethical Considerations: Appears Sound (Focus on connectivity, social impact, no overtly questionable promotions or offerings)
• Missing Information: Limited direct access to full terms and conditions for all deals on the main page, though linked elsewhere. Some clarity on contract renewal post-24 months could be more prominent.
• Recommendation: Recommended for those in their service areas seeking full fibre broadband.

Gofibre.co.uk’s homepage is well-structured, providing easy navigation to key sections like ‘Deals’, ‘Business Solutions’, ‘How to Switch’, and ‘Help & Support Hub’. The inclusion of various add-ons like ‘Advanced Router’, ‘Wi-Fi Wizard’, ‘Cyber Shield’, and ‘Call Plan+’ further enhances their service offering, providing a holistic solution for internet users. The explicit mention of increasing prices annually on December 1st, although a downside, demonstrates a level of honesty often missing from service providers. Furthermore, the website highlights customer testimonials, which, while not independently verifiable on the homepage, offer a glimpse into reported customer satisfaction, especially with installation and support. Their focus on “full fibre forever” and bridging the “rural divide” are strong selling points that resonate with current connectivity needs in the UK.

As a full fibre broadband provider, Gofibre.co.uk focuses on a service that is generally permissible and beneficial. Internet connectivity is essential for communication, education, and business in the modern age. There are no inherent aspects of broadband service itself that would be ethically questionable from an Islamic perspective, as long as it is used for permissible purposes. The challenge, as always, lies in how individuals utilise the service.

Here are some alternatives for digital connectivity and related ethical products that align with Islamic principles:

• BT Broadband:
  • Key Features: Wide range of broadband speeds including full fibre, extensive UK coverage, bundled TV and phone options.
  • Average Price: Varies significantly by package and speed, often £30-£60 per month for fibre.
  • Pros: Highly established, strong customer support infrastructure, competitive deals for new customers.
  • Cons: Can be more expensive than smaller providers, some customers report slower issue resolution.
• Virgin Media Broadband:
  • Key Features: Offers very high-speed broadband, unique fibre optic cable network, bundled TV and mobile plans.
  • Average Price: Typically £35-£70 per month for fibre, depending on speed.
  • Pros: Some of the fastest available speeds in the UK, often includes attractive bundle deals.
  • Cons: Limited coverage compared to Openreach network providers, service can be inconsistent in some areas.
• Sky Broadband:
  • Key Features: Offers reliable fibre broadband, often bundled with Sky TV and phone services, strong customer service reputation.
  • Average Price: Around £28-£55 per month for fibre.
  • Pros: Integrated entertainment options, good for families, reliable connection.
  • Cons: May require a Sky TV subscription for best deals, contract lengths can be long.
• TalkTalk Broadband:
  • Key Features: Budget-friendly fibre broadband options, good for basic internet users, various speed tiers.
  • Average Price: Often £20-£40 per month for fibre.
  • Pros: Generally more affordable, focuses on essential broadband services.
  • Cons: Customer service reviews can be mixed, may not offer the absolute fastest speeds.
• Plusnet Broadband:
  • Key Features: Known for straightforward pricing, good customer service, reliable fibre broadband.
  • Average Price: Typically £25-£45 per month for fibre.
  • Pros: Excellent customer service, often praised for reliability, clear pricing.
  • Cons: Not always the cheapest option, fewer bells and whistles compared to larger providers.
• Community Fibre:
  • Key Features: Independent full fibre network, very high speeds (up to 3 Gbps), strong focus on urban areas.
  • Average Price: £25-£60 per month, depending on speed.
  • Pros: Extremely fast, competitive pricing for their speed tiers, dedicated fibre.
  • Cons: Limited coverage (mainly London), may not be available outside specific urban zones.
• Vodafone Broadband:
  • Key Features: Fibre broadband, often offers discounts for existing Vodafone mobile customers, includes a good router.
  • Average Price: Around £22-£45 per month for fibre.
  • Pros: Good value for Vodafone mobile customers, reliable speeds.
  • Cons: Customer service can be inconsistent, less established in the broadband market compared to others.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Gofibre.co.uk Review & First Look

When you land on Gofibre.co.uk, the first impression is one of a modern, clean, and user-friendly interface. The site immediately highlights their core offering: “ULTRA-FAST BROADBAND.” They prominently feature their current deals, such as “Scoop a deal on your broadband – full fibre from just £26 this June,” which is a smart move to capture immediate interest. The site clearly positions itself as a “Scottish broadband provider on a mission to bring top-quality digital connectivity to homes and businesses,” specifically targeting rural areas in Scotland and the North of England that other providers might overlook. This niche focus is a key differentiator.

Initial Impressions of Gofibre.co.uk’s Homepage

The homepage effectively communicates the brand’s identity and mission. The sliding banners advertising a “£500 travel voucher” giveaway for June registrations, alongside their broadband deals, adds a layer of promotional appeal. The navigation bar is intuitive, featuring clear categories like ‘Deals’, ‘Business Solutions’, ‘Help & Support Hub’, and ‘About Us’. This structure makes it easy for a potential customer to find relevant information quickly without digging through layers of menus.

Transparency and Clarity of Offerings

Gofibre.co.uk does a commendable job of laying out their broadband packages with clear pricing, peak time speeds, upload speeds, and included hardware. For instance, the GoFibre 150, GoFibre 300, GoFibre 500, and GoFibre MAX (1000 Mbps) packages are all displayed with their respective monthly costs for a 24-month contract. A crucial piece of information, “Increases £2.50 every 1st December” or “Increases £3 every 1st December,” is explicitly stated below each price, which is a rare and welcome level of transparency in the broadband market. This proactive disclosure about annual price increases helps set realistic expectations for consumers, avoiding unpleasant surprises later on.

Customer-Centric Features Highlighted

The website emphasises several customer-friendly features right from the start. They boast “Up to £200 Switching Credit,” “Free and easy install with 24 month packages,” and a “Local customer support team.” The claim of being “Rated ‘Excellent’ on Trustpilot” is also a strong indicator of customer satisfaction, encouraging trust. The “One Touch Switching” promise, where they handle the transition from your old provider, is a significant convenience that addresses a common pain point for customers changing broadband.

Gofibre.co.uk Pros & Cons

When evaluating Gofibre.co.uk, it’s essential to weigh its strengths against any potential drawbacks. The company’s focus on full fibre and underserved regions brings distinct advantages, while some aspects might be less appealing to certain users. Ads-coffee-supplies.co.uk Review

Advantages of Choosing GoFibre

Gofibre.co.uk presents several compelling reasons for consumers to consider their services.

• Full Fibre to the Door: Unlike many providers who rely on a mix of fibre and older copper wires, GoFibre highlights its “full fibre all the way to your door” approach. This ensures superior speed and reliability, as data travels at light speed, minimising latency and signal degradation. This direct fibre connection is the gold standard for broadband performance.
• Targeting Underserved Areas: Their mission to bring “ultra-fast, ultra-reliable, and ultra-capable full fibre to towns and villages across Scotland and the north of England” addresses a critical digital divide. Many rural areas suffer from poor internet connectivity, and GoFibre’s commitment to these regions is a significant societal benefit. According to Ofcom’s Connected Nations 2023 report, while full fibre coverage is growing, a substantial portion of the UK, particularly rural areas, still lacks access to gigabit-capable broadband (Ofcom, https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2023/full-fibre-rollout-reaches-60-per-cent-of-uk-homes). GoFibre contributes positively to bridging this gap.
• Transparent Pricing with Annual Increases: While annual price increases are never welcome, Gofibre.co.uk clearly states “Increases £X every 1st December” for each package. This upfront honesty is commendable, offering a level of transparency that often goes unmentioned or is buried in fine print by competitors. This allows customers to factor potential future costs into their decision-making.
• Customer-Centric Services: The offer of “Up to £200 Switching Credit” to cover cancellation fees from old providers, “Free and easy install with 24 month packages,” and their “One Touch Switching” service significantly ease the transition process. These features remove common barriers to switching broadband providers.
• Strong Customer Support Claims: The website prominently features claims of “Great Customer Service” with a “friendly, local team [who] will answer your call in under 30 seconds.” This focus on accessible and quick support is a significant advantage, especially for users who value direct interaction rather than automated systems. The numerous positive customer testimonials on the homepage further reinforce this claim.
• Additional Features: The provision of an “Advanced Router,” “Parental Controls” (via Wi-Fi Wizard), and “Antivirus Internet Protection” (via Cyber Shield) with their higher-tier packages adds significant value. These features enhance network security and management, catering to modern household needs.

Considerations When Opting for GoFibre

No service is without its considerations, and GoFibre is no exception.

• Geographic Limitation: GoFibre’s service is currently limited to specific towns and villages across Scotland and the North of England. While this is part of their mission to serve underserved areas, it means the service is not available nationwide. Potential customers outside their specified “Locations” will not be able to sign up. This regional focus, while a strength for their target audience, is a limitation for the broader UK market.
• Fixed-Term Contracts and Annual Price Rises: All listed deals are for 24-month contracts, which is a significant commitment. While the annual price increase is transparently stated, it means the actual monthly cost will increase after the initial period. Customers should be aware that the advertised “from just £26 per month” will not remain constant for the entire 24 months. For example, the GoFibre 150 package will cost £26/month for the first year, then £28.50/month for the second year, assuming a single increase.
• Trustpilot Rating without Direct Link/Evidence: While the website states “Rated ‘Excellent’ on Trustpilot,” a direct, clickable link to their Trustpilot profile is not immediately visible on the homepage alongside the claim. While easily searchable, providing a direct link would further enhance transparency and allow potential customers to quickly verify the rating and read more reviews.
• Specific Terms and Conditions: While some terms are mentioned (like annual price increases), a full and easily accessible link to comprehensive terms and conditions for each deal on the main package display would be beneficial. The T&C’s apply.* notation is present, but clicking it doesn’t directly open a full T&C document on the same page. This is a minor point but could improve user experience for those who want to scrutinise the full legal details before proceeding.
• No Free Trial Information: The website doesn’t explicitly mention a free trial for their services. For users hesitant to commit to a 24-month contract, a short trial period could be a valuable incentive to test the service’s performance and reliability in their specific location before making a long-term commitment.

GoFibre.co.uk Alternatives

When it comes to broadband in the UK, especially full fibre, the market is becoming increasingly competitive. While Gofibre.co.uk offers a strong proposition, particularly for its target regions, several other providers offer similar or broader services. Understanding these alternatives can help consumers make an informed decision based on their location, budget, and specific needs.

Major UK Broadband Providers

The UK broadband market is dominated by several large players, often utilising the Openreach network for their fibre-to-the-cabinet (FTTC) and increasingly fibre-to-the-premises (FTTP) services.

• BT: As the largest provider, BT offers a comprehensive range of broadband packages, from standard ADSL to superfast and ultrafast full fibre. They often bundle services with TV, phone, and mobile. BT’s infrastructure and customer support are extensive, but their pricing can sometimes be at the higher end of the spectrum. According to Ofcom’s 2023 pricing data, average fibre prices across major providers can vary significantly, with BT generally sitting in the mid-to-high range for comparable speeds.
• Virgin Media: Operating its own independent cable network, Virgin Media boasts some of the fastest speeds available in the UK, often surpassing those on the Openreach network in areas where their fibre optic cables are laid. They are a strong alternative for users prioritising raw speed, but their coverage is not as widespread as Openreach-based providers, and their packages often involve bundling TV and phone services.
• Sky: Known for its entertainment packages, Sky also offers robust broadband services, primarily over the Openreach network. They provide various fibre speeds and are a popular choice for those looking to combine their internet with TV and streaming services. Sky often provides competitive deals, especially when bundled.
• TalkTalk: Positioned as a value-for-money provider, TalkTalk offers competitive broadband deals across different speed tiers. They focus on affordability, making them an attractive option for budget-conscious consumers, though customer service experiences can sometimes be mixed.
• Plusnet: A subsidiary of BT, Plusnet is frequently praised for its excellent customer service and straightforward pricing. They offer reliable fibre broadband services, appealing to those who value a no-frills, dependable connection with good support.

Independent Full Fibre Networks

Beyond the major players, several independent full fibre networks are rapidly expanding across the UK, often bringing competition and gigabit-capable speeds to areas previously underserved. Gofibre.co.uk falls into this category, focusing on Scotland and the North of England. Other notable examples include: Bunches.co.uk Review

• CityFibre: CityFibre is a major independent fibre infrastructure builder, deploying wholesale full fibre networks across numerous towns and cities in the UK. They don’t sell directly to consumers but partner with various Internet Service Providers (ISPs) like Vodafone, TalkTalk, and Zen Internet. If CityFibre has built in your area, you’ll have several retail provider options to choose from, often with competitive pricing and high speeds.
• Community Fibre: Predominantly active in London, Community Fibre offers incredibly fast full fibre broadband directly to consumers, with speeds up to 3 Gbps. They are known for their competitive pricing for high speeds and commitment to urban areas.
• Hyperoptic: Another prominent independent full fibre provider, Hyperoptic, focuses on connecting apartment buildings and large residential developments directly with fibre. They offer a range of speeds, including gigabit, and are a strong alternative for those living in multi-dwelling units where they have a presence.

Choosing the Right Alternative

When considering alternatives to Gofibre.co.uk, potential customers should:

1. Check Availability: This is paramount. Many full fibre providers, including GoFibre, have specific coverage areas. Use postcode checkers on each provider’s website.
2. Compare Speeds and Pricing: Look beyond the headline price and compare the actual speeds (download and upload), contract length, and any annual price increases.
3. Read Customer Reviews: While not all reviews are perfect, checking platforms like Trustpilot for consistent feedback on customer service, installation, and reliability can provide valuable insights.
4. Consider Bundles: If you need TV, phone, or mobile services, bundling with a single provider might offer better value, but ensure the core broadband service meets your needs.
5. Understand Contract Terms: Pay close attention to contract length, cancellation fees, and any “out-of-contract” pricing that might apply after your initial term.

Gofibre.co.uk Pricing

Understanding the pricing structure of Gofibre.co.uk is crucial for prospective customers. The website clearly lays out its packages with transparent monthly costs, contract lengths, and a notable disclosure regarding annual price increases.

Detailed Package Breakdown

Gofibre.co.uk offers four distinct full fibre broadband packages, each designed to cater to different speed requirements:

• GoFibre 150:

  • Price: £26 per month (for 24 months)
  • Speed: 150 Mbps peak time download, 30 Mbps upload
  • Includes: Standard Router
  • Note: Price increases £2.50 every 1st December.

• GoFibre 300: Hppartsshop.co.uk Review

  • Price: £31 per month (for 24 months)
  • Speed: 300 Mbps peak time download, 30 Mbps upload
  • Includes: Standard Router
  • Note: Price increases £3 every 1st December.

• GoFibre 500:

  • Price: £34.50 per month (for 24 months)
  • Speed: 500 Mbps peak time download, 50 Mbps upload
  • Includes: Standard Router
  • Note: Price increases £3 every 1st December.

• GoFibre MAX (1000 Mbps):

  • Price: £41 per month (for 24 months)
  • Speed: 1000 Mbps (1 Gbps) peak time download, 100 Mbps upload
  • Includes: Advanced Router, Wi-Fi & Parental Controls, Antivirus Internet Protection
  • Note: Price increases £3 every 1st December.

Contract Length and Price Increases

All listed packages come with a 24-month contract. A significant aspect of Gofibre.co.uk’s pricing transparency is the explicit mention of annual price increases on 1st December. This means that while the initial advertised price is valid for the first part of the contract, it will increase at least once during the 24-month term. For example, the GoFibre 150 package starting at £26/month would increase to £28.50/month after its first December 1st, potentially for the remainder of the contract if taken mid-year.

Value for Money

When evaluating value for money, several factors come into play:

• Full Fibre Technology: The prices reflect full fibre to the premises (FTTP) technology, which offers superior performance and reliability compared to older fibre-to-the-cabinet (FTTC) or ADSL connections. For many in rural areas previously limited to slow speeds, these prices for gigabit-capable fibre represent excellent value, especially considering the investment in new infrastructure.
• Included Features: The GoFibre MAX package, despite being the highest priced, includes an “Advanced Router,” “Parental Controls” (via Wi-Fi Wizard), and “Antivirus Internet Protection” (via Cyber Shield). These are often paid add-ons with other providers, adding to the overall value proposition.
• Switching Incentives: The “Up to £200 Switching Credit” helps offset cancellation fees from previous providers, making the financial hurdle of switching less daunting. This effectively reduces the overall cost of moving to GoFibre, at least in the initial period.
• Competitive Landscape: Compared to other full fibre providers in the UK, Gofibre.co.uk’s pricing appears competitive, especially for the speeds offered and the specific regions they serve. For instance, according to a report by ISPreview on average broadband pricing in Q1 2024, 100-150 Mbps full fibre packages typically range from £25-£35, and 1 Gbps packages can range from £40-£60. GoFibre’s pricing sits well within these averages, making it a viable choice for those in their service footprint. (https://www.ispreview.co.uk/index.php/2024/04/ofcom-reveal-average-uk-broadband-prices-and-speed-for-q1-2024.html)

Call Plan+ Add-on

In addition to broadband, GoFibre offers a “Call Plan+” add-on, which provides a digital phone line service. The pricing for this add-on is not explicitly stated on the main deals page, but its availability suggests a comprehensive communication solution for those who still require a landline. This is a common offering among broadband providers and generally adds a small monthly fee to the total bill. Homeys.co.uk Review

Overall, Gofibre.co.uk’s pricing is transparent and competitive for the full fibre market, especially given their focus on expanding high-speed connectivity to underserved areas. The explicit mention of annual price increases allows for better financial planning by consumers.

How to Switch to Gofibre.co.uk

Switching broadband providers can often seem like a daunting task, fraught with potential downtime and administrative headaches. Gofibre.co.uk addresses this concern directly on their homepage, highlighting their “Switching is super easy!” process, built around the “One Touch Switching” (OTS) mechanism. This aims to simplify the transition for consumers in the UK.

Understanding One Touch Switching (OTS)

The “One Touch Switching” process was introduced by Ofcom, the UK’s communications regulator, to make it easier for broadband and landline customers to switch providers. Effective from 14 March 2024, this regulation mandates that the new provider (the ‘gaining provider’) handles almost the entire switching process on behalf of the customer, particularly for services on the Openreach network and other ‘one-touch’ eligible networks. This means:

• No need to contact your old provider: Your new provider communicates with your old provider to arrange the switch.
• Seamless transition: The aim is to minimise any overlap or gaps in service.
• Automated cancellation: Your old service is automatically cancelled.

Gofibre.co.uk explicitly states, “With One Touch Switching, you don’t even have to speak to your old provider—we’ll handle everything for you.” This aligns perfectly with Ofcom’s new regulations, demonstrating their commitment to a smooth customer experience.

Steps to Switch with GoFibre

Based on the information provided on their website and the general One Touch Switching process, here are the likely steps involved in switching to Gofibre.co.uk: Heatwellness.co.uk Review

1. Check Availability: The first and most crucial step is to verify if GoFibre’s full fibre network is available at your address. The website prominently features “Check your availability” fields where you can enter your postcode. GoFibre operates its own network in specific regions, so availability is not universal across the UK.
2. Choose Your Package: Once availability is confirmed, select the full fibre broadband package that best suits your speed and budget requirements (e.g., GoFibre 150, 300, 500, or MAX).
3. Initiate the Switch: Place your order with Gofibre.co.uk. During this process, you will provide them with details about your current provider and service. This is where the “One Touch Switching” mechanism kicks in.
4. GoFibre Manages the Process: GoFibre will then contact your current broadband provider to arrange the transfer of your service and the cancellation of your old contract. They will handle the communication and coordination between the two providers.
5. Installation Scheduling: GoFibre will coordinate with you to schedule an installation date. Since GoFibre is often installing a new full fibre line directly to your home (FTTP), this usually involves an engineer visit. The website explicitly states “Free and easy install with 24 month packages.”
6. Receive Switching Credit (if applicable): Gofibre.co.uk offers “Up to £200 Switching Credit” to cover any early termination fees you might incur from your old provider. You would typically provide proof of these fees, and GoFibre would apply the credit to your account.
7. Service Activation: On the scheduled installation day, an engineer will set up your new full fibre connection and install the router. Once complete, your GoFibre service should be active.

Key Benefits of GoFibre’s Switching Process

• Reduced Customer Effort: The primary benefit of OTS, and GoFibre’s embrace of it, is that customers only need to interact with the new provider. This significantly reduces the hassle and potential for errors.
• Financial Incentive: The “Up to £200 Switching Credit” is a direct financial benefit that can alleviate the burden of early contract termination fees, which can be a significant barrier for many consumers.
• Minimal Downtime: The OTS process is designed to ensure a smooth transition with as little interruption to your internet service as possible.
• Clear Communication: Gofibre.co.uk’s emphasis on local customer support and clear communication throughout the process aims to keep customers informed and confident.

Overall, Gofibre.co.uk’s commitment to simplifying the switching process, aligned with Ofcom’s One Touch Switching regulations, makes them an attractive option for those looking to upgrade their broadband without the usual switching anxieties.

GoFibre.co.uk Features

Gofibre.co.uk offers a range of features designed to provide a comprehensive and reliable broadband experience. Beyond just high speeds, they include services and add-ons that enhance connectivity, security, and user control.

Core Broadband Features

• Full Fibre to the Premises (FTTP): This is the cornerstone of GoFibre’s offering. Unlike traditional broadband which uses copper cables for the last leg of the connection (fibre-to-the-cabinet or FTTC), GoFibre brings fibre optic cables directly into your home.
  • Benefits:
    • Ultra-Fast Speeds: Capable of delivering speeds up to 1000 Mbps (1 Gigabit per second), which is significantly faster than most traditional connections.
    • Superior Reliability: Fibre optic cables are less susceptible to interference, signal degradation over distance, and weather conditions compared to copper, leading to a more stable and consistent connection.
    • Low Latency: Crucial for online gaming, video conferencing, and other real-time applications, full fibre offers minimal delay in data transmission.
    • Future-Proof: As data demands continue to grow, FTTP technology is well-equipped to handle increasing bandwidth needs for years to come.
• Symmetrical or Near-Symmetrical Speeds: While not fully symmetrical (upload speed matches download speed) across all packages, GoFibre offers substantial upload speeds (e.g., 100 Mbps on the 1000 Mbps package). High upload speeds are increasingly important for activities like cloud backups, video calls, content creation, and working from home.
• Standard and Advanced Routers:
  • Standard Router: Included with lower-tier packages (GoFibre 150, 300, 500). This provides fundamental Wi-Fi connectivity.
  • Advanced Router: Included with the GoFibre MAX (1000 Mbps) package. This router is designed to handle higher speeds and typically offers better Wi-Fi coverage and more advanced features, optimising the full fibre connection within the home.

Value-Added Services and Add-ons

Gofibre.co.uk provides several add-ons that enhance the broadband experience, focusing on security and Wi-Fi management.

• Wi-Fi Wizard (Parental Controls):
  • Functionality: This feature allows users to manage and control internet access for different devices on their home network. It’s explicitly marketed as offering “Parental Controls.”
  • Benefits:
    • Content Filtering: Helps block inappropriate content, making the internet safer for children.
    • Time Management: Enables setting schedules or time limits for internet access on specific devices, useful for managing screen time.
    • Device Management: Provides an overview of connected devices and their usage, offering greater control over the home network.
• Cyber Shield (Antivirus Internet Protection):
  • Functionality: This add-on provides security features to protect devices connected to the GoFibre network from online threats. It’s advertised as “Antivirus Internet Protection.”
  • Benefits:
    • Malware Protection: Helps detect and block viruses, ransomware, and other malicious software.
    • Phishing Prevention: Guards against fraudulent websites designed to steal personal information.
    • Safe Browsing: Enhances security while browsing, reducing the risk of encountering harmful content.
• Call Plan+:
  • Functionality: This add-on offers a digital phone line service, allowing customers to make and receive calls over their fibre broadband connection (Voice over Internet Protocol – VoIP).
  • Benefits:
    • Traditional Phone Service: For those who still require a landline, Call Plan+ provides a modern alternative to traditional copper-based phone lines.
    • Potential Cost Savings: VoIP services often offer more flexible and potentially cheaper call rates compared to older landline services.
• Enhanced Wi-Fi & Balanced Broadband: While the homepage briefly mentions “Enhanced Wi-Fi” and “Balanced Broadband” under ‘All Add-ons,’ further details are required to understand their specific functionalities beyond what the Advanced Router and Wi-Fi Wizard offer. Typically, enhanced Wi-Fi might refer to Wi-Fi extenders or mesh systems to improve home coverage, and balanced broadband could imply traffic management to prioritise certain types of internet usage.

Customer Support and Switching Features

Beyond the technical features, GoFibre highlights several customer-centric features:

• Local Customer Support: Emphasising a “friendly, local team” that answers calls quickly (under 30 seconds) aims to provide a more personal and efficient support experience.
• Switching Credit: Offers up to £200 to cover cancellation fees from previous providers, significantly easing the financial burden of switching.
• One Touch Switching: GoFibre manages the entire switching process with your old provider, removing the need for customers to contact their previous ISP.
• Free Installation: For 24-month packages, installation is free, removing an upfront cost.

These features collectively paint a picture of GoFibre as a provider focused not only on delivering high-speed full fibre but also on ensuring a smooth customer journey, from initial sign-up and installation to ongoing service and support. Boulies.co.uk Review

Gofibre.co.uk vs. Competitors

In the competitive landscape of UK broadband, Gofibre.co.uk stands out primarily due to its regional focus and commitment to full fibre in underserved areas. Comparing it against established giants and other alt-nets (alternative networks) reveals its unique position and competitive edge.

GoFibre vs. Major Legacy Providers (BT, Sky, TalkTalk, Plusnet)

These providers primarily operate over the Openreach network, which historically relied on Fibre-to-the-Cabinet (FTTC) and is now rapidly deploying Fibre-to-the-Premises (FTTP).

• Technology & Speed:
  • GoFibre: Exclusively offers FTTP (full fibre to the premises). This means consistent, high-speed, and reliable connections up to 1 Gbps, with minimal latency.
  • Legacy Providers: Offer a mix. While they are increasing their FTTP rollout, many customers still have FTTC connections, which are slower and less reliable than full fibre. Even their FTTP offerings might not always match GoFibre’s emphasis on dedicated fibre to the home. For example, Openreach’s FTTP footprint reached 13.9 million premises by March 2024, but many regions, especially rural ones, are still waiting (Openreach, https://news.openreach.co.uk/pressreleases/openreach-reaches-14-million-premises-with-full-fibre-3315998).
• Pricing:
  • GoFibre: Generally competitive for full fibre, with clear upfront annual price increases. For instance, their 1000 Mbps package at £41/month (initial) is often comparable to or cheaper than similar speeds from major players, especially if those don’t offer direct FTTP.
  • Legacy Providers: Pricing varies widely. Entry-level fibre packages might be cheaper, but gigabit speeds often come at a premium. They frequently use promotional pricing for new customers, which can increase significantly after the initial contract.
• Coverage:
  • GoFibre: Highly specific to certain towns and villages in Scotland and North England. If you’re outside their build areas, you cannot get their service.
  • Legacy Providers: Far broader UK coverage, especially via the Openreach network. However, their full fibre availability is still not universal.
• Customer Service:
  • GoFibre: Emphasises “local customer support” and quick response times, which can lead to a more personalised experience. Customer testimonials on their site frequently praise their service.
  • Legacy Providers: Have extensive customer support operations, but can sometimes be criticised for long wait times, outsourced support, or less personalised interactions due to their sheer scale. Ofcom’s annual customer service reports often show mixed results across the big providers, with some performing better than others in areas like complaint handling (Ofcom, https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/customer-service-and-complaints/broadband-landline-and-pay-tv-complaints).
• Switching Incentives:
  • GoFibre: Offers up to £200 switching credit and leverages One Touch Switching for a seamless process.
  • Legacy Providers: Also offer switching incentives and are now mandated to support One Touch Switching, but the credit amounts may vary.

GoFibre vs. Other Alt-Nets (e.g., Community Fibre, Hyperoptic)

These are other independent full fibre network providers, often competing directly on speed and network quality.

• Target Market/Coverage:
  • GoFibre: Focuses heavily on rural and semi-rural towns in specific regions of Scotland and North England.
  • Community Fibre/Hyperoptic: Primarily target dense urban areas, particularly in London, multi-dwelling units (MDU), and business parks. Their strategies for expansion are often complementary rather than directly competitive with GoFibre.
• Speed Tiers:
  • GoFibre: Offers up to 1 Gbps, which is ample for most households and small businesses.
  • Community Fibre/Hyperoptic: Often push higher speeds, with packages going up to 3 Gbps for residential users, catering to the very high-demand market.
• Pricing:
  • GoFibre: Competitive within its regional full fibre market.
  • Community Fibre/Hyperoptic: Often offer aggressive pricing for their high speeds, aiming to capture market share in their specific urban territories. Their cost per Mbps can be very low due to urban density.
• Bundling:
  • GoFibre: Offers broadband and a Call Plan+ add-on.
  • Other Alt-Nets: Typically focus solely on broadband, with less emphasis on TV bundles, though some might offer phone services.

Unique Selling Proposition (USP) of GoFibre

GoFibre’s USP lies in its dedication to bringing state-of-the-art full fibre to previously underserved rural towns and villages. While major providers are expanding FTTP, their rollout is often prioritised in larger, more profitable urban areas. GoFibre fills this gap, offering a premium broadband experience where it’s often needed most. Their transparent pricing with clear annual increases and a strong emphasis on local, responsive customer service further differentiates them in a market often criticised for opaque contracts and impersonal support.

In essence, if you are located within GoFibre’s service footprint and are seeking a reliable, high-speed full fibre connection with transparent pricing and good local support, they present a highly competitive and compelling alternative to both legacy providers and other urban-focused alt-nets. Cosysolar.co.uk Review

How to Cancel GoFibre.co.uk Subscription

Cancelling a broadband subscription can sometimes be complicated, but understanding the process and your contractual obligations is key. Based on the information on Gofibre.co.uk’s homepage, customers enter into a 24-month contract. This contract length is a critical factor when considering cancellation.

Understanding Your Contractual Obligations

Before attempting to cancel, it’s vital to:

1. Check your contract end date: Since all GoFibre packages are 24-month contracts, you will likely incur early termination charges if you cancel before this period is up.
2. Review the full Terms & Conditions: While the homepage is transparent about annual price increases, the comprehensive terms and conditions (T&Cs) will detail the exact early termination fees, notice periods, and equipment return policies. This information is typically found in the customer agreement document provided upon sign-up or accessible via the ‘Account’ section in the ‘Help & Support Hub’ on their website.

Cancellation Process (General Steps)

Broadband providers generally require a specific process for cancellation. While GoFibre’s specific cancellation policy details aren’t explicitly laid out on the homepage (beyond general ‘Account’ and ‘Billing’ sections), the standard industry practice, particularly with One Touch Switching (OTS) now in effect for UK residential broadband, would typically involve:

1. Contact GoFibre Directly: The most direct way to initiate a cancellation is to contact GoFibre’s customer support. The website provides a clear phone number: 0800 059 0980. It’s advisable to call during their stated operating hours. When you call, be prepared to provide your account details (account number, address, full name, etc.).
2. State Your Intention to Cancel: Clearly inform the customer service representative that you wish to cancel your broadband service. They may ask for the reason for your cancellation (e.g., moving home, found a better deal, service issues).
3. Discuss Early Termination Charges: If you are within your 24-month contract, the representative will inform you of any early termination charges that apply. These fees are usually calculated based on the remaining months of your contract and the monthly subscription cost. Make sure to get a clear breakdown of these charges.
   • Example: If your monthly cost is £30 and you have 12 months remaining, the early termination fee could be substantial (e.g., a percentage of remaining payments, or the full remaining balance).
4. Provide Required Notice: Most broadband contracts require a notice period for cancellation, typically 30 days. Be sure to confirm this with the representative.
5. Return Equipment: You will likely be required to return any GoFibre equipment, such as the router. They should provide instructions on how to do this (e.g., pre-paid return label, specific drop-off points). Failure to return equipment can result in additional charges.
6. Confirm Cancellation: Ask for written confirmation of your cancellation, including the effective date of service termination and a summary of any final charges (or refunds).

Exceptions to Early Termination Charges

There are a few scenarios where early termination charges might be waived:

• Moving Home Outside Service Area: If you are moving to an area where GoFibre cannot provide service, you might be exempt from early termination fees. This is a common industry practice. The ‘Moving Home’ section in their Help & Support Hub would be the place to check specific policies.
• Breach of Contract by GoFibre: If GoFibre fails to provide the service as per the agreed terms (e.g., persistent and unresolved service issues that they cannot fix), you may have grounds to cancel without penalty. Document all communication and issues if this is the case.
• Mid-Contract Price Increase: While GoFibre is transparent about their annual price increases, if they introduce an additional, unexpected price increase mid-contract that is not explicitly covered in your original terms, you might have the right to exit the contract without penalty, usually within 30 days of notification of the price change (as per Ofcom rules).

One Touch Switching for Existing Customers

If you are switching from GoFibre to another provider that supports One Touch Switching, your new provider should handle the cancellation with GoFibre for you. However, you will still be liable for any early termination charges if you are within your contract period with GoFibre. The £200 switching credit offered by GoFibre is for new customers switching to them, not from them. Contact-solar.co.uk Review

Always keep a record of all correspondence, dates, and names of individuals you speak with regarding your cancellation. This will be invaluable if any disputes arise.

FAQ

What is Gofibre.co.uk?

Gofibre.co.uk is a full fibre broadband provider based in the UK, specialising in delivering ultra-fast and ultra-reliable internet connectivity to homes and businesses primarily in rural and semi-rural areas across Scotland and the North of England.

Is Gofibre.co.uk legitimate?

Yes, based on the website’s comprehensive information, clear pricing, detailed service descriptions, and explicit contact information, Gofibre.co.uk appears to be a legitimate and transparent internet service provider. They also claim to be “Rated ‘Excellent’ on Trustpilot.”

Where does Gofibre.co.uk offer its services?

Gofibre.co.uk focuses its network rollout on specific towns and villages across Scotland (including Aberdeenshire, Angus, East Lothian, Fife, Scottish Borders) and the North of England (Northumberland, Teesdale). You can check availability by entering your postcode on their website.

What speeds does GoFibre offer?

GoFibre offers several full fibre packages, with peak time download speeds ranging from 150 Mbps to 1000 Mbps (1 Gigabit per second). Upload speeds vary by package, reaching up to 100 Mbps on their top-tier plan. Invisiontechnology.co.uk Review

Are Gofibre.co.uk prices competitive?

Yes, GoFibre’s pricing appears competitive for full fibre (FTTP) broadband in the UK market, especially considering their focus on expanding high-speed connectivity to areas that might have been underserved by larger providers. Their 1000 Mbps package for £41/month (initial) is a strong offering.

What is the contract length for Gofibre.co.uk?

All broadband packages offered by Gofibre.co.uk come with a 24-month contract length.

Does Gofibre.co.uk have hidden fees?

Gofibre.co.uk is quite transparent about an annual price increase, explicitly stating “Increases £X every 1st December” for each package. This disclosure helps manage expectations. Installation is free for 24-month packages. Early termination fees would apply if you cancel before your contract ends.

What is ‘One Touch Switching’ with GoFibre?

One Touch Switching is an Ofcom-mandated process that allows GoFibre to handle the entire switching process on your behalf, including contacting your old broadband provider and cancelling their service. This aims to make switching seamless and hassle-free.

Does GoFibre offer switching credit?

Yes, Gofibre.co.uk offers up to £200 switching credit to help cover any early termination fees you might incur from your previous broadband provider when you switch to them. Assistedliving-investments.co.uk Review

What kind of customer support does GoFibre offer?

GoFibre emphasises “local customer support” with a “friendly, local team” that aims to answer calls in under 30 seconds. They also have a ‘Help & Support Hub’ on their website with FAQs, account, billing, installation, and technical support sections.

Does GoFibre provide a router?

Yes, GoFibre includes a router with all its broadband packages. A “Standard Router” is provided with the GoFibre 150, 300, and 500 packages, while the GoFibre MAX (1000 Mbps) package includes an “Advanced Router.”

Are parental controls available with GoFibre?

Yes, parental controls are available through their “Wi-Fi Wizard” add-on, which is included with the GoFibre MAX (1000 Mbps) package. This allows you to manage and filter content for devices on your home network.

Does GoFibre offer internet security or antivirus?

Yes, GoFibre offers “Antivirus Internet Protection” through their “Cyber Shield” add-on, which is included with the GoFibre MAX (1000 Mbps) package. This aims to protect your devices from online threats.

Can I get a phone line with GoFibre?

Yes, GoFibre offers a “Call Plan+” add-on, which provides a digital phone line service (VoIP) that runs over your full fibre broadband connection. Photobookuk.co.uk Review

How do I check if GoFibre is available in my area?

You can check GoFibre’s availability by entering your postcode into the “Check your availability” tool prominently displayed on their homepage.

What happens if I move home with GoFibre?

GoFibre has a ‘Moving Home’ section in their Help & Support Hub. Generally, if you move to an area where they can provide service, they will transfer your service. If you move outside their service area, specific cancellation policies would apply, and early termination fees might be waived.

What if I want to cancel my GoFibre contract early?

If you cancel your GoFibre contract before the 24-month term is complete, you will likely incur early termination charges, which are typically calculated based on the remaining months of your contract. You should contact their customer support for specific details.

How does GoFibre’s full fibre differ from standard fibre broadband?

GoFibre provides “full fibre to the door” (FTTP), meaning fibre optic cables run directly to your home. Standard fibre broadband (FTTC) often uses fibre to a street cabinet, then older copper wires to your home, which can result in slower speeds and less reliability over distance.

Is GoFibre good for gaming?

Yes, GoFibre’s full fibre broadband, especially their higher-speed packages up to 1000 Mbps, is excellent for gaming due to its ultra-fast speeds and low latency. This ensures smooth online gameplay without lag or buffering. They even have a specific “Broadband for Gaming” section on their website. Love-beer.co.uk Review

What are GoFibre’s social impact initiatives?

GoFibre mentions a “Social Impact” section and involvement in “Scotland’s Project Gigabit” on their website. This suggests a commitment to enhancing digital connectivity in communities and contributing to national broadband infrastructure goals. Further details would be on their ‘About Us’ pages.

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