Heybroadband.co.uk Review

Based on checking the website Heybroadband.co.uk, it appears to be a legitimate provider of full fibre broadband services in the UK. The site clearly outlines its offerings, pricing, and commitment periods, which is a good sign for transparency. However, a deeper dive into common practices and user expectations reveals areas where some consumers might seek more comprehensive information or alternative approaches.

Here’s an overall review summary:

• Service Offered: Full Fibre Broadband (FTTP/FTTH)
• Target Audience: UK residential and business customers
• Key Selling Points: Ultrafast speeds (up to 900Mbps), symmetrical upload/download speeds, no setup fees, free router, dedicated IP for homeworkers/businesses, customer support.
• Pricing Transparency: Clear pricing for 24-month, 12-month, and 30-day contracts. Notes about annual price increases (£2 each April).
• Contract Lengths: Predominantly 24-month, with options for 12-month and 30-day rolling contracts.
• Special Offers: Social tariff for Universal Credit recipients, Refer a Friend scheme (£50 Amazon voucher each).
• Ethical Consideration: Broadband services themselves are generally permissible, as they facilitate communication, education, and halal business activities. The emphasis on clear pricing and customer support is positive. The refer-a-friend scheme involving Amazon vouchers is also permissible.
• Missing Information (from a strict review perspective): While the pricing is clear, detailed terms and conditions linked directly to each plan’s selection could be more prominent. Specific information regarding early cancellation fees isn’t immediately visible at the point of plan selection, though a “Cancellation” link exists under “Legal.” There’s no immediate mention of a direct money-back guarantee, though standard consumer rights apply.

Heybroadband.co.uk presents itself as a straightforward broadband provider focused on full fibre connections. Their homepage highlights ultrafast speeds, reliability, and various contract options. The inclusion of a social tariff and business plans shows an effort to cater to different segments of the market. The clarity in pricing and the mention of “no setup fee” are certainly attractive. However, for those who value complete transparency upfront on all contractual obligations, particularly around cancellation clauses, it requires navigating to the ‘Legal’ section, which some might prefer to see more prominently linked during the selection process. While not inherently problematic, the absence of a direct “money-back guarantee” promise on the main page, common with some service providers, is a point to note. Overall, it appears to be a decent option for broadband, but always drill down into the fine print.

Here are some alternatives in the realm of ethical and beneficial home services and products, focusing on enhancing your living space and well-being in a permissible way:

• TP-Link Deco Mesh Wi-Fi System

  • Key Features: Whole-home Wi-Fi coverage, seamless roaming, parental controls, robust security features, easy setup via app.
  • Average Price: £100 – £400, depending on the model and number of units.
  • Pros: Eliminates Wi-Fi dead zones, great for larger homes, strong network stability, enhanced security.
  • Cons: Can be a higher initial investment than a single router, some advanced features require a subscription.

• Philips Hue Smart Lighting System

  • Key Features: Customisable lighting scenes, smart control via app or voice, energy-efficient LED bulbs, integration with smart home ecosystems.
  • Average Price: £50 (starter kit) – £300+ (for extensive setups).
  • Pros: Enhances home ambiance, energy savings, convenient control, can be used to set routines for prayer times.
  • Cons: Higher upfront cost than traditional bulbs, requires a bridge for full functionality.

• Ring Video Doorbell

  • Key Features: Motion detection, two-way talk, live view, night vision, security alerts to smartphone.
  • Average Price: £80 – £200.
  • Pros: Enhanced home security, convenient package monitoring, deters unwanted visitors.
  • Cons: Requires a subscription for video recording storage, some models require professional installation.

• Eufy Security Camera System

  • Key Features: Wire-free options, local storage (no monthly fees), AI human detection, 2K resolution, long battery life.
  • Average Price: £100 – £500, depending on the camera type and number of units.
  • Pros: No recurring subscription fees, good video quality, easy DIY installation, privacy-focused local storage.
  • Cons: Battery models need recharging, range can be limited by Wi-Fi signal, some features may not be as robust as subscription-based services.

• Brother Monochrome Laser Printer

  • Key Features: High-speed printing, cost-effective toner, reliable performance, compact design.
  • Average Price: £80 – £250.
  • Pros: Excellent for text documents, lower cost per page than inkjet, fast printing, durable.
  • Cons: Only prints in black and white, higher initial cost than basic inkjet printers.

• Anker Portable Charger Power Bank

  • Key Features: High capacity, multiple USB ports, fast charging technology, compact and portable design.
  • Average Price: £20 – £70.
  • Pros: Keeps devices charged on the go, essential for travel or emergencies, wide compatibility.
  • Cons: Can be heavy depending on capacity, charging the power bank itself can take time.

• Amazon Kindle E-Reader

  • Key Features: Glare-free display, long battery life, access to millions of books, lightweight and portable.
  • Average Price: £70 – £250, depending on the model.
  • Pros: Easy on the eyes for extended reading, vast library access, convenient for travel, promotes reading.
  • Cons: Limited to black and white display, not ideal for graphic-intensive content, specific file format compatibility.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Heybroadband.co.uk Review and First Look

Heybroadband.co.uk presents itself as a dedicated full fibre broadband provider, aiming to deliver ultrafast and reliable internet connections across the UK. Upon initial review, the website is well-structured, providing immediate access to key information such as available plans, pricing, and contact details. The emphasis on “full fibre” (Fibre-to-the-Premises or FTTP/FTTH) is a crucial distinction, highlighting a modern infrastructure that avoids the traditional copper lines often associated with slower, less reliable broadband services. This focus on direct fibre connectivity into the home is a significant selling point, promising speeds up to 20 times faster than standard connections, according to their claims.

Initial Impressions and User Experience

The homepage is designed to be intuitive, guiding visitors to check postcode availability right from the start. This immediate call to action is practical, as broadband availability is highly location-dependent. The three core plans—Gigafast 900, Megafast 400, and Superfast 150—are clearly laid out with their respective speeds, monthly costs, and contract terms. They also highlight symmetrical upload and download speeds, which is a major advantage for activities like video conferencing, large file uploads, and online gaming.

Transparency in Pricing and Terms

Heybroadband.co.uk is transparent about its pricing model, clearly stating the monthly cost for each plan, the average achievable speeds, and the 24-month commitment period for their main offerings. They also explicitly mention that prices increase by £2 each April, which is a commendable level of upfront disclosure, preventing surprises down the line. This kind of clarity is crucial for consumers to make informed decisions and budget effectively. While the initial setup fee is waived, the long-term contract is the primary commitment.

Customer Support and Accessibility

The website provides multiple contact points, including phone numbers for general enquiries and specific help with plan selection. The presence of a “Need help?” section and a clear “Contact us” option reinforces their commitment to customer service. Furthermore, the inclusion of an “Everyday Fibre plan (Social Tariff)” for those on Universal Credit demonstrates a consideration for accessibility and affordability, which is a positive aspect for a service provider in the current economic climate.

Heybroadband.co.uk Features

Heybroadband.co.uk showcases several features designed to attract and retain customers in the competitive UK broadband market. These features revolve around speed, reliability, customer service, and added value.

Ultrafast & Reliable Full Fibre Connection

The core feature is their full fibre optic connection delivered directly to the home (FTTP). This technology provides significant advantages over traditional fibre-to-the-cabinet (FTTC) services that still rely on copper wiring for the last mile.

• Speed: Heybroadband boasts speeds up to 900Mbps (Gigafast 900), which they claim is up to 20 times faster than standard connections. This speed is ideal for:
  • Large households with multiple devices.
  • 4K streaming without buffering.
  • Professional online gaming with minimal lag.
  • High-definition video calls.
• Symmetrical Speeds: A key highlight is the symmetrical upload and download speeds. For example, Gigafast 900 offers 900Mbps upload and 900Mbps download. This is particularly beneficial for:
  • Content creators uploading large files.
  • Frequent video conferencing.
  • Cloud backups and synchronisation.
• Reliability: Full fibre is inherently more reliable than copper, being less susceptible to interference and degradation over distance. This translates to “glitch-free broadband, with no drop-outs, buffering or lag,” as stated on their site.

Fit for the Future Connectivity

Heybroadband positions its service as “next generation broadband” that is “fit for the future.” This addresses concerns about evolving internet demands and future-proofing one’s home connectivity.

• Multi-Device Performance: Their network is designed to handle multiple devices simultaneously without a drop in performance, a crucial aspect in modern smart homes.
• 2025 Fixed Line Switch Off: The mention of going “beyond the 2025 fixed line switch off” is a timely reference to Openreach’s plan to move away from traditional copper landlines, indicating that Heybroadband’s infrastructure is aligned with future national telecommunications shifts. This ensures long-term viability and avoids the need for future upgrades related to this transition.

Experienced Support Team and Smart WiFi

Customer service and advanced Wi-Fi solutions are also key components of their offering.

• Customer Service: They highlight an “amazing customer service team and technical support team” dedicated to keeping customers “happily connected.” This is vital for troubleshooting and addressing any queries.
• Smart WiFi Superpods: Heybroadband offers “Intelligent Wi-Fi” through “Superpods.” These devices are designed to:
  • Eliminate Wi-Fi black spots in the home.
  • Provide control over content.
  • Act as motion detectors (this specific feature sounds advanced and needs careful review regarding data privacy and security implications, though it is framed as family and home protection).
  • This is an add-on option, available in the next step of the plan selection process.

Passveryfast.co.uk Review

Heybroadband.co.uk Pros & Cons

When evaluating Heybroadband.co.uk, it’s essential to weigh its strengths against potential drawbacks to get a comprehensive understanding of what it offers.

Advantages of Heybroadband.co.uk

• True Full Fibre (FTTP/FTTH): This is arguably their biggest advantage. Unlike providers that offer “fibre broadband” which might still use copper for the final leg, Heybroadband delivers fibre directly to your home. This ensures superior speeds, stability, and reliability.
• Ultrafast Symmetrical Speeds: The availability of symmetrical upload and download speeds, particularly with their Gigafast 900 plan, is a significant plus. This is critical for heavy internet users, remote workers, content creators, and competitive online gamers who require equally fast uploads as downloads.
• Transparent Pricing: Heybroadband clearly states monthly costs, contract lengths (24, 12, or 30 days), and crucially, upfront mentions the £2 annual price increase each April. This level of transparency helps consumers avoid unexpected charges.
• No Setup Fees & Free Router: The waiver of setup fees and the provision of a free router for new customers reduces the initial barrier to entry, making it more appealing.
• Social Tariff Availability: Offering an “Everyday Fibre plan” for Universal Credit recipients demonstrates social responsibility and broadens accessibility, ensuring that essential internet access is affordable for vulnerable households.
• Dedicated Business/Homeworker Plans: The provision of specific plans with dedicated IP addresses and Service Level Agreements (SLAs) for businesses and homeworkers shows an understanding of professional needs, offering enhanced support and reliability for critical tasks.
• Refer a Friend Scheme: The £50 Amazon voucher for both referrer and referee is a good incentive for customer acquisition and a permissible benefit.
• Focus on Future-Proofing: By highlighting the “2025 fixed line switch off” and positioning their network as “fit for the future,” they assure customers of long-term compatibility and performance.

Disadvantages of Heybroadband.co.uk

• Limited Coverage: As with many smaller, independent full fibre providers, Heybroadband’s network is not as widespread as the legacy networks of major providers. Availability is restricted to specific areas, requiring a postcode check to confirm service. This means many potential customers may not be able to access their services.
• Annual Price Increases: While transparently stated, the guaranteed annual £2 price increase each April means the advertised price is not fixed for the entire contract duration, even for 24-month plans. This could lead to a higher total cost over the contract period than initially perceived.
• Long Contract Commitment: The primary plans are offered on a 24-month contract. While 12-month and 30-day options exist, the best value (lower monthly price) is typically tied to the longer commitment. Early cancellation from such contracts usually incurs significant fees, which are not immediately detailed on the main product pages.
• Reliance on External Retailers for Vouchers: The “Refer a friend” scheme offers Amazon vouchers. While permissible, relying on a third-party retailer for the incentive means the value is tied to that specific retailer, which may not be universally appealing.
• Specifics of “Smart WiFi Superpods” Motion Detection: The claim that “Superpods… turn devices into motion detectors” requires further clarification. While framed as family and home protection, potential implications for privacy and data collection should be thoroughly understood by users. Such advanced features can sometimes raise questions about what data is collected and how it is used.
• No Direct Money-Back Guarantee Mentioned: While consumer rights apply, the website does not explicitly mention a direct money-back guarantee or trial period on the main page, which some competitors might offer to build confidence.

Heybroadband.co.uk Alternatives

When considering broadband, particularly if Heybroadband’s coverage doesn’t extend to your area or if you’re seeking different features, it’s wise to explore alternatives. The UK broadband market is diverse, with various providers offering different technologies, speeds, and customer service propositions. Here are some of the most prominent and ethically sound alternatives in the UK, focusing on reputable service and broad availability.

1. BT Broadband

• Overview: As the largest telecommunications provider in the UK, BT offers a wide range of broadband packages, including ADSL, Fibre Essential (FTTC), Fibre 1, Fibre 2, and their Ultrafast Fibre (FTTP). They have the most extensive network coverage across the UK.
• Key Features:
  • Broadband speeds ranging from 10 Mbps to 900 Mbps.
  • Option to bundle with TV packages (BT Sport), landline, and mobile services.
  • Includes a Smart Hub router.
  • Strong emphasis on security features (BT Parental Controls, BT Web Protect).
  • Access to millions of Wi-Fi hotspots across the UK.
• Pros:
  • Very wide availability.
  • Reliable service with extensive infrastructure.
  • Comprehensive support and customer service.
  • Bundling options can offer value for money.
• Cons:
  • Often perceived as more expensive than some challengers.
  • Contract lengths are typically 24 months.
  • Some customer service experiences can vary.
• Ethical Aspect: Generally permissible. Core service is internet connectivity. Bundling of TV (BT Sport) would require review of content to ensure it aligns with Islamic principles; however, the broadband service itself is fine.

2. Virgin Media

• Overview: Virgin Media operates its own independent cable network, separate from Openreach, which allows them to offer some of the fastest widely available speeds in the UK. Their network primarily serves urban and suburban areas.
• Key Features:
  • Speeds up to 1 Gig (1130 Mbps) in many areas.
  • Bundling options for TV, phone, and mobile services.
  • Intelligent Wi-Fi Hubs designed for whole-home coverage.
  • Strong focus on high-speed internet for entertainment and gaming.
• Pros:
  • Extremely fast speeds, often outperforming fibre over copper.
  • Proprietary network means less congestion.
  • Strong bundles for entertainment.
• Cons:
  • More limited coverage than Openreach-based providers.
  • Can be more expensive, especially for higher speeds.
  • Customer service experiences can be mixed.
• Ethical Aspect: Generally permissible. Like BT, the core service is internet. TV bundles may contain impermissible content, but the internet service itself is not problematic.

3. Sky Broadband

• Overview: Sky offers a range of broadband packages over the Openreach network, including standard fibre and ultrafast fibre. They are well-known for their extensive TV packages and bundling options.
• Key Features:
  • Speeds from 11 Mbps to 900 Mbps.
  • Strong integration with Sky TV and NOW TV streaming services.
  • Sky Broadband Hub router with Wi-Fi optimisation.
  • Sky Broadband Boost add-on for guaranteed Wi-Fi in every room or money back.
• Pros:
  • Wide availability due to Openreach network.
  • Excellent customer service reputation (often highly rated).
  • Attractive bundling options with popular TV content.
• Cons:
  • TV bundles need careful content selection.
  • Long contract lengths (typically 18-24 months).
  • Sometimes not the absolute cheapest option for broadband-only.
• Ethical Aspect: Generally permissible for broadband. Emphasis on TV bundles means users should exercise caution in content consumption; however, the broadband infrastructure itself is fine.

4. TalkTalk

• Overview: TalkTalk is known for offering competitive prices across a range of broadband packages, leveraging the Openreach network. They focus on affordability and straightforward deals.
• Key Features:
  • Speeds from 11 Mbps to 900 Mbps (Full Fibre where available).
  • Budget-friendly options.
  • Includes a Wi-Fi Hub.
  • Optional add-ons for TV and phone.
• Pros:
  • Often among the most affordable providers.
  • Wide availability through Openreach.
  • Simple, no-frills broadband.
• Cons:
  • Customer service reviews can be mixed.
  • Less advanced features or premium routers compared to some competitors.
  • Focus on price can sometimes mean less robust support for complex issues.
• Ethical Aspect: Permissible. A straightforward internet service provider.

5. Plusnet

• Overview: A subsidiary of BT, Plusnet is known for its award-winning customer service and reliable, no-nonsense broadband. They operate on the Openreach network and often offer competitive deals.
• Key Features:
  • Speeds from 10 Mbps to 500 Mbps (Full Fibre where available).
  • Highly rated UK-based customer support.
  • Focus on simplicity and reliability.
  • Includes a Plusnet Hub router.
• Pros:
  • Excellent customer service reputation.
  • Reliable connection via Openreach network.
  • Often competitive pricing.
• Cons:
  • Fewer bells and whistles or advanced features.
  • Speed options might not be as extensive as some top-tier providers.
  • Typical 18-month contracts.
• Ethical Aspect: Permissible. A reliable and ethical internet service provider.

6. EE Broadband

• Overview: EE, primarily known for its mobile network, also offers broadband services over the Openreach network, often with benefits for existing EE mobile customers.
• Key Features:
  • Speeds from 10 Mbps to 900 Mbps (Full Fibre where available).
  • Discounts and data boosts for EE mobile customers.
  • Smart Hub router.
  • Focus on reliable connectivity.
• Pros:
  • Good value for existing EE mobile customers.
  • Reliable service leveraging Openreach infrastructure.
  • Strong network experience.
• Cons:
  • May not be as competitive for non-EE mobile customers.
  • Contracts typically 24 months.
  • Broader features might be less extensive than dedicated broadband players.
• Ethical Aspect: Permissible. A mobile and broadband provider.

7. Hyperoptic

• Overview: Similar to Heybroadband, Hyperoptic is an independent full fibre provider that builds its own fibre-to-the-building (FTTB) and fibre-to-the-home (FTTH) networks. They focus on urban areas, particularly apartment buildings and managed estates.
• Key Features:
  • Symmetrical speeds up to 1 Gbps (1,000 Mbps).
  • No landline required.
  • Flexible contract lengths (1 month, 12 months, 24 months).
  • Focus on providing direct, ultrafast fibre.
• Pros:
  • Exceptional speeds, often exceeding 1 Gbps.
  • True symmetrical speeds.
  • Flexible contract options cater to different needs.
  • Strong choice for dense urban living.
• Cons:
  • Very limited coverage, primarily in large cities and specific developments.
  • Less widely available than Openreach or Virgin Media.
  • May be more expensive than some basic fibre deals.
• Ethical Aspect: Permissible. A dedicated full fibre internet provider.

How to Cancel Heybroadband.co.uk Subscription

Cancelling any broadband subscription requires understanding the terms and conditions of your contract, especially regarding notice periods and potential early termination charges. Based on the information on Heybroadband.co.uk’s homepage, the “Cancellation” link falls under their “Legal” section, which is where the detailed terms would reside.

Understanding Your Contract

Before initiating a cancellation, it is paramount to review your specific contract with Heybroadband.co.uk. Most broadband providers in the UK operate on fixed-term contracts (e.g., 12 or 24 months). If you cancel before the end of this fixed term, you will likely incur early termination charges. These charges compensate the provider for the remaining months of your contract.

• Fixed-Term Contracts: Heybroadband primarily offers 24-month contracts, though 12-month and 30-day options are available. The early termination charges would apply if you are within the fixed term of your 12 or 24-month agreement.
• 30-Day Rolling Contracts: If you are on a 30-day rolling contract, cancellation is typically much simpler, requiring just a standard notice period (usually 30 days) without early termination fees.
• End of Contract: If you are at the end of your fixed term or have passed it and are now on a rolling monthly contract (often the case if you don’t re-contract), you typically only need to provide the standard notice (e.g., 30 days) without penalty.

Steps to Cancel

While the Heybroadband.co.uk homepage doesn’t detail the exact cancellation process, the general steps for cancelling a broadband service are as follows:

1. Check Your Contract: Locate your original contract documents or log into your Heybroadband account (if available) to find your contract end date and any specific cancellation clauses. Pay close attention to notice periods and early termination fees.
2. Contact Customer Service: The most direct way to cancel is to contact Heybroadband’s customer service team.
   • Phone: Call their customer service number, which is prominently displayed on their website (e.g., 0330 822 28 78 or 0204 571 3851). Be prepared to state your account number and reason for cancellation.
   • Email/Written Notice: If a phone call is not suitable or if you want a written record, check if they provide a specific email address or postal address for cancellations. Always request a confirmation of cancellation in writing.
3. Provide Notice: Inform them of your intention to cancel, adhering to the notice period specified in your contract (commonly 30 days).
4. Discuss Early Termination Charges (if applicable): If you are cancelling mid-contract, the customer service representative will inform you of the early termination charges. It’s crucial to understand how these are calculated.
5. Return Equipment: Most broadband providers require the return of their equipment (router, Superpods, etc.). Heybroadband mentions a “free router & standard installation (worth over £150),” implying it’s their property. Ask for clear instructions on how and where to return the equipment to avoid additional charges.
6. Confirm Cancellation: Ensure you receive a final confirmation from Heybroadband that your service has been cancelled and that all outstanding charges (if any) have been settled.

Important Considerations:

• Switching Providers: If you are switching to another provider on the Openreach network (e.g., BT, Sky, TalkTalk), your new provider might handle the cancellation process for you (known as “Gaining Provider Led” process). However, as Heybroadband operates its own fibre network, this might not apply directly, and you may need to initiate the cancellation with Heybroadband yourself.
• Cooling-Off Period: Remember that for new contracts, there is typically a 14-day “cooling-off period” during which you can cancel without penalty if you change your mind, as per consumer rights regulations in the UK.

Heybroadband.co.uk Pricing

Heybroadband.co.uk provides a clear and structured pricing model for its full fibre broadband services, catering to different speed requirements and contract preferences. The primary details are presented upfront on their homepage, which is a good practice for consumer transparency. Trendco.co.uk Review

Residential Broadband Plans

Heybroadband offers three main speed tiers for residential customers, all with symmetrical upload and download speeds:

1. Superfast 150:

   • Speed: 150 Mbps average speed (symmetrical upload/download).
   • Monthly Price: £23/month.
   • Ideal For: Average internet usage, streaming, and browsing online on a few devices.
   • Contract Options: Available on 24-month, 12-month, and 30-day commitments (price may vary for shorter terms, though the homepage lists £23 for 24-month).

2. Megafast 400:

   • Speed: 400 Mbps average speed (symmetrical upload/download).
   • Monthly Price: £33/month.
   • Ideal For: Moderate internet usage, streaming HD content, and browsing online on multiple devices.
   • Contract Options: Available on 24-month, 12-month, and 30-day commitments (price may vary for shorter terms, though the homepage lists £33 for 24-month).

3. Gigafast 900:

   • Speed: 900 Mbps average speed (symmetrical upload/download), achievable by 50% of users on a 1 Gbps connection. Note: 900 Mbps speed is not achievable by a single device over Wi-Fi; a wired connection is required for this speed.
   • Monthly Price: £43/month.
   • Ideal For: Bigger households using multiple devices, 4K streaming, and professional gaming.
   • Contract Options: Available on 24-month, 12-month, and 30-day commitments (price may vary for shorter terms, though the homepage lists £43 for 24-month).

Key Pricing Details and Terms Across All Plans:

• Contract Commitment: The advertised prices are for a 24-month commitment period. Shorter 12-month and 30-day rolling contracts are available, but their respective monthly prices are not explicitly listed on the main homepage, implying they might be higher.
• Free Router & Standard Installation: All plans include a free router and standard installation, valued at “over £150.” This eliminates an upfront cost for new customers.
• No Setup Fee: Heybroadband clearly states “No Set up fee.”
• Annual Price Increase: A notable term is that “Prices increase by £2 each April.” This means your monthly bill will slightly increase annually regardless of your contract length, which is important for long-term budgeting.
• Smart WiFi and Home Phone Options: The website indicates that customers will have the option to add “Smart WiFi” (presumably the Superpods) and a “Home Phone” service in the next step of the selection process. The pricing for these add-ons is not shown on the initial plan selection page.
• Social Tariff: For those on Universal Credit, Heybroadband offers an “Everyday Fibre plan (Social Tariff),” which is a testament to their commitment to affordability and accessibility. Specific pricing for this tariff would be available on its dedicated page.
• Business Plans: Heybroadband also caters to businesses with separate plans, available through a dedicated “Looking for business plans?” link. These likely come with different pricing and SLAs (Service Level Agreements).

Comparison to Market Averages:

Compared to traditional FTTC (Fibre-to-the-Cabinet) broadband, Heybroadband’s full fibre prices for the speeds offered appear competitive, especially considering the symmetrical upload speeds and no setup fees. For instance, a 900 Mbps symmetrical connection for £43/month is generally a strong offering for true FTTP. However, the annual £2 price increase is a factor to consider in the overall cost over a 24-month period.

Heybroadband.co.uk vs. Major Competitors

Comparing Heybroadband.co.uk with major UK broadband providers like BT, Virgin Media, and Sky involves looking at network technology, speed offerings, pricing models, customer service, and overall market positioning. Heybroadband operates on its own full fibre network, which sets it apart from many Openreach-based providers.

Heybroadband.co.uk vs. BT Broadband

• Network Technology:
  • Heybroadband: Own full fibre (FTTP) network, delivering fibre directly into the home.
  • BT: Primarily uses the Openreach network, offering a mix of FTTC (Fibre Essential, Fibre 1, Fibre 2) and increasing availability of FTTP (Full Fibre).
• Speeds:
  • Heybroadband: Offers symmetrical speeds up to 900 Mbps.
  • BT: Offers speeds up to 900 Mbps on its Full Fibre plans. FTTC speeds are typically lower (e.g., 36 Mbps, 67 Mbps). Upload speeds are often significantly lower than download speeds on FTTC.
• Pricing:
  • Heybroadband: Competitive pricing for true FTTP, with a transparent £2 annual increase. No setup fee.
  • BT: Can be perceived as premium pricing, especially for faster FTTP. Setup fees or activation charges can sometimes apply depending on the deal.
• Availability:
  • Heybroadband: Limited to specific build-out areas.
  • BT: Very wide coverage across the UK due to the extensive Openreach network.
• Contract Lengths: Both typically offer 24-month contracts, though Heybroadband also has 12-month and 30-day options (likely at a higher price).
• Added Value:
  • Heybroadband: Free router, social tariff, refer-a-friend scheme. Smart WiFi Superpods (add-on).
  • BT: BT Smart Hub, security features (parental controls), access to Wi-Fi hotspots, comprehensive bundling options (TV, mobile).

Heybroadband.co.uk vs. Virgin Media

• Network Technology:
  • Heybroadband: Own full fibre (FTTP) network.
  • Virgin Media: Own independent coax cable network (DOCSIS 3.1) which is highly capable, and increasingly rolling out FTTP.
• Speeds:
  • Heybroadband: Symmetrical speeds up to 900 Mbps.
  • Virgin Media: Known for very fast download speeds (up to 1.1 Gig / 1130 Mbps), but upload speeds are typically asymmetrical (significantly slower than downloads).
• Pricing:
  • Heybroadband: Competitive for symmetrical FTTP.
  • Virgin Media: Often priced competitively for their high speeds, especially in bundles. Annual price increases are common.
• Availability:
  • Heybroadband: Limited, targeted fibre build-outs.
  • Virgin Media: Extensive in urban and suburban areas, but not as universal as Openreach.
• Contract Lengths: Both typically 24 months.
• Added Value:
  • Heybroadband: Free router, social tariff.
  • Virgin Media: Intelligent Wi-Fi Hubs, comprehensive TV and mobile bundles, often includes value-added services like Stream or Volt benefits.

Heybroadband.co.uk vs. Sky Broadband

• Network Technology:
  • Heybroadband: Own full fibre (FTTP) network.
  • Sky: Primarily uses the Openreach network, offering FTTC and increasing FTTP availability.
• Speeds:
  • Heybroadband: Symmetrical speeds up to 900 Mbps.
  • Sky: Offers speeds up to 900 Mbps on its Full Fibre plans. FTTC speeds are standard for Openreach (e.g., 36 Mbps, 59 Mbps). Upload speeds are lower on FTTC.
• Pricing:
  • Heybroadband: Strong pricing for symmetrical FTTP.
  • Sky: Generally competitive for their speed tiers, often bundled with TV services. Annual price increases common.
• Availability:
  • Heybroadband: Limited.
  • Sky: Wide coverage through Openreach.
• Contract Lengths: Both typically 18-24 months.
• Added Value:
  • Heybroadband: Free router, social tariff.
  • Sky: Sky Broadband Hub, Sky Broadband Boost (Wi-Fi guarantee), deep integration with Sky TV and NOW TV.

Key Takeaways:

• Niche vs. Mass Market: Heybroadband is a niche player focused purely on modern full fibre infrastructure in specific areas. Major players like BT, Virgin Media, and Sky have broader reach and often offer more diverse services (TV, mobile, landline bundles).
• Symmetrical Speeds: Heybroadband’s symmetrical upload speeds are a significant differentiator against most FTTC and even some Virgin Media services. This is a huge advantage for heavy users.
• Transparency: Heybroadband is commendable for upfront stating the annual price increase.
• Availability is Key: For Heybroadband, the primary hurdle is whether their network reaches your postcode. If it does, they present a compelling offer for high-speed, reliable fibre. If not, the larger providers remain the go-to options.

Frequently Asked Questions

What is Heybroadband.co.uk?

Heybroadband.co.uk is a full fibre broadband provider in the UK, offering ultrafast and reliable internet services directly to homes and businesses using their own fibre optic network.

Is Heybroadband.co.uk available everywhere in the UK?

No, Heybroadband.co.uk is building its own full fibre network, so its availability is limited to specific areas where they have rolled out their infrastructure. You need to use their postcode checker on the website to confirm if service is available at your address.

What speeds does Heybroadband.co.uk offer?

Heybroadband.co.uk offers symmetrical speeds, meaning upload and download speeds are the same. Their plans include Superfast 150 (150 Mbps), Megafast 400 (400 Mbps), and Gigafast 900 (900 Mbps).

What does “full fibre” mean for Heybroadband.co.uk?

“Full fibre” (Fibre-to-the-Premises or FTTP/FTTH) means that fibre optic cables run directly from the exchange all the way into your home, rather than stopping at a street cabinet and using older copper wires for the final connection. This results in faster, more stable, and more reliable internet.

Are there any setup fees with Heybroadband.co.uk?

No, Heybroadband.co.uk states that there are no setup fees and that standard installation is free, along with a free router.

What are the contract lengths offered by Heybroadband.co.uk?

Heybroadband.co.uk primarily offers a 24-month contract for their main plans. They also provide 12-month and 30-day rolling contract options, though the pricing for these shorter terms may differ.

Does Heybroadband.co.uk have an annual price increase?

Yes, Heybroadband.co.uk explicitly states that their prices increase by £2 each April. This is an important detail to consider for the total cost over your contract period.

Can I get a home phone service with Heybroadband.co.uk?

Yes, the website indicates that you will have the option to add a Home Phone service in the next step when selecting your broadband plan.

What is the “Everyday Fibre plan” from Heybroadband.co.uk?

The “Everyday Fibre plan” is a social tariff offered by Heybroadband.co.uk, designed to provide affordable broadband specifically for customers receiving Universal Credit.

Does Heybroadband.co.uk offer services for businesses?

Yes, Heybroadband.co.uk has dedicated business broadband plans and homeworker packages, which typically include features like dedicated IP addresses and Service Level Agreements (SLAs).

How does Heybroadband.co.uk’s speed compare to the UK average?

Heybroadband.co.uk claims their top average wired speed of 900 Mbps is up to 20 times faster than the UK’s average broadband speed (which was 80.2 Mbps download and 21.6 Mbps upload in May 2021, according to Ofcom data cited by them).

What is Smart WiFi Superpods mentioned by Heybroadband.co.uk?

Smart WiFi Superpods are add-on devices offered by Heybroadband.co.uk that aim to eliminate Wi-Fi black spots in your home. They can also offer features like content control and (claimed) motion detection capabilities.

How do I contact Heybroadband.co.uk customer service?

You can contact Heybroadband.co.uk customer service via phone numbers provided on their website, such as 0330 822 28 78 or 0204 571 3851.

Can I switch to Heybroadband.co.uk if I’m still in a contract with another provider?

Heybroadband.co.uk states that they can still help if you’re stuck in an expensive contract, advising you to call them directly to discuss switching options. However, you might incur early termination fees from your current provider.

What happens if I cancel my Heybroadband.co.uk contract early?

If you cancel a fixed-term contract (12 or 24 months) before its end date, you will likely be subject to early termination charges as per their terms and conditions.

Does Heybroadband.co.uk offer symmetrical upload and download speeds?

Yes, one of the key selling points of Heybroadband.co.uk is that all their full fibre plans offer symmetrical upload and download speeds.

Is Heybroadband.co.uk part of the Openreach network?

No, Heybroadband.co.uk operates its own independent full fibre network, meaning it does not rely on the Openreach infrastructure that many other UK providers use.

What is the “Refer a friend” scheme at Heybroadband.co.uk?

Heybroadband.co.uk’s “Refer a friend” scheme allows existing customers to refer new ones, and both the referrer and the new customer receive a £50 Amazon voucher once the new customer is connected.

Does Heybroadband.co.uk provide any parental control features?

While not explicitly detailed on the homepage for their basic plans, the “Smart App” associated with their Smart WiFi Superpods allows users to “take full control of content,” which typically includes parental control functionalities.

How can I check the network status or if there are any outages?

Heybroadband.co.uk provides a “Network status” link under their “Useful Links” section, which should direct you to a page displaying information about any service outages or network issues.