Hgvdirect.co.uk Review

Based on looking at the website, hgvdirect.co.uk appears to be a legitimate and comprehensive online retailer for heavy goods vehicle (HGV) and trailer parts in the UK. The site provides a robust amount of information, contact details, and various assurances that typically signal a trustworthy operation. It clearly outlines its services, product range, and physical presence, which are all strong indicators of reliability.

Here’s an overall review summary for hgvdirect.co.uk:

• Website Professionalism: High. The site is well-organised, easy to navigate, and provides clear product categories.
• Contact Information: Excellent. Multiple phone numbers for online sales and individual branches, along with physical branch addresses.
• Product Range: Extensive. Specialises in truck and trailer parts, including oils, batteries, consumables, cleaning products, and tools.
• Delivery & Collection Options: Very Good. Offers free UK mainland delivery on orders over £50 (ex VAT) and a “Click & Collect” service from 20 nationwide branches.
• Guarantees & Policies: Good. Provides a 12-month manufacturer’s guarantee on all parts. Mentions T&Cs apply for free delivery, suggesting clear policies are in place.
• Customer Support: Appears strong with online support and dedicated staff at branches.
• Social Media Presence: Active. Links to Facebook, Twitter, LinkedIn, YouTube, and Instagram.
• Overall Trustworthiness: High. The combination of detailed contact info, physical locations, clear guarantees, and professional presentation points to a reliable business.

HGV Direct seems to understand the critical nature of keeping commercial vehicles operational, offering a vast selection of parts with promises of fast delivery and competitive pricing. Their national footprint with 20 branches across the UK adds a significant layer of credibility, allowing for both online convenience and in-person service or collection. This multifaceted approach, combined with explicit guarantees and contact details, builds confidence for potential customers.

While hgvdirect.co.uk provides a solid service, it’s always wise to be aware of other reputable options in the market. Here are some top alternatives for commercial vehicle parts and industrial supplies, focusing on ethical choices in the UK:

• Roadlink International

  

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  • Key Features: A leading independent supplier of braking and commercial vehicle parts in the UK. They offer a broad range of products, focusing on quality and reliability.
  • Average Price: Varies significantly by part; generally competitive for quality components.
  • Pros: Specialises in braking systems, strong reputation within the industry, wide distribution network.
  • Cons: Might have a more focused product range compared to general suppliers.

• Kramp UK

  • Key Features: While primarily known for agricultural and horticultural parts, Kramp also supplies a vast array of components suitable for various heavy machinery and commercial vehicles, including workshop equipment and consumables.
  • Average Price: Mid to high, reflecting quality and breadth of stock.
  • Pros: Extremely comprehensive catalogue, high stock availability, strong logistics network.
  • Cons: Not solely focused on HGVs, so finding specific truck parts might require more navigation.

• ERIKS UK

  • Key Features: A major industrial service provider and distributor of industrial products. They offer a wide range of parts, including bearings, seals, power transmission, and fluid control, many of which are essential for commercial vehicle maintenance.
  • Average Price: Varies widely based on industrial component type.
  • Pros: Huge inventory of critical industrial components, technical expertise, strong B2B focus.
  • Cons: Less focused on vehicle-specific parts; more on underlying mechanical components.

• Unipart Autoparts

  • Key Features: While known for passenger vehicles, Unipart also has a significant presence in the commercial vehicle sector, offering parts, logistics, and supply chain solutions.
  • Average Price: Competitive.
  • Pros: Well-established brand, reliable supply chain, wide range of general automotive and commercial parts.
  • Cons: May not specialise as deeply in HGV-specific complex components as dedicated truck parts suppliers.

• Featherlite Trailers Parts

  • Key Features: For those specifically seeking trailer parts, Featherlite offers a focused selection. While primarily a trailer manufacturer, their parts division ensures compatibility and quality.
  • Average Price: Varies, generally aligned with OEM or high-quality aftermarket.
  • Pros: Specialised in trailer components, ensuring high compatibility and fit.
  • Cons: Limited to trailer parts, not a comprehensive HGV parts supplier.

• Midland Road Services

  • Key Features: A well-regarded supplier of commercial vehicle parts and accessories in the Midlands, offering a good range of products and often providing repair services alongside sales.
  • Average Price: Competitive for local suppliers.
  • Pros: Strong regional presence, good customer service, practical experience with fitting parts.
  • Cons: Less national reach compared to larger distributors.

• Truckfile

  • Key Features: While not a parts supplier, Truckfile offers a comprehensive vehicle management system crucial for maintaining HGVs ethically. It provides digital inspection sheets, maintenance scheduling, and compliance management, ensuring vehicles are well-maintained and safe. This aligns with ethical considerations of responsible vehicle ownership and operation.
  • Average Price: Subscription-based service, varies by fleet size.
  • Pros: Enhances safety, improves compliance, streamlines maintenance records, reduces downtime.
  • Cons: A service, not a direct parts supplier, but an essential complementary tool for ethical fleet management.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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HGVdirect.co.uk Review & First Look

When you first land on the hgvdirect.co.uk website, you’re greeted with a layout that immediately communicates professionalism and focus. It’s clear from the outset that this isn’t some fly-by-night operation; rather, it’s a well-established entity in the commercial vehicle parts sector. The site’s clean design, logical navigation, and prominent display of contact information instil confidence from the get-go. They’ve nailed the basics that a trustworthy online store needs to convey.

• Initial Impressions: The site loads quickly, which is a good sign for user experience. The header clearly displays “Sales Helpline – View Branches Online Sales” with a dedicated phone number, alongside individual branch numbers. This multi-channel approach to customer service is a significant positive.
• Key Trust Signals:
  • Multiple Contact Points: Beyond the online sales line (01335 453 800), there are 20 individual branch phone numbers, from Alfreton to Wellingborough. This level of transparency is rare and highly commendable.
  • Physical Presence: The mention of “20 Branches nationwide” and the ability to “Click & Collect your parts from any of our Branches” provides a tangible link to a physical business, which significantly enhances credibility, especially for a B2B or specialised parts supplier.
  • Clear Guarantees: “12 Months Parts Guarantee All our parts carry a 12 months manufacturers guarantee.” This assurance is clearly stated and directly addresses a common concern for online parts purchases.
  • Social Proof: Links to Facebook, Twitter, LinkedIn, YouTube, and Instagram. While not explicitly showing reviews on the homepage, the presence of these channels suggests an active and engaged business willing to interact with its customer base.

Navigating the HGVdirect.co.uk Website

The website structure is intuitive, allowing users to quickly find what they need. Categories like “Truck Parts,” “Trailer Parts,” “Oil,” “Batteries,” “Consumables,” “Cleaning,” “Tools,” and “Offers” are prominently displayed, making product discovery straightforward. This is crucial for busy commercial vehicle operators or mechanics who need to source parts efficiently.

• Ease of Use: The navigation menu is well-organised, and the search function appears to be effective. The inclusion of “My Wishlist” and “My Cart” features are standard e-commerce functionalities that enhance the shopping experience.
• Information Accessibility: Key information such as “Free Delivery” terms (over £50.00 Ex Vat, T&Cs Apply) and “Click & Collect” details are clearly visible. This upfront disclosure prevents customer frustration and builds trust.
• “HGV Tech Zone” and “Careers”: The inclusion of a “HGV Tech Zone” suggests a commitment to providing technical information or support, which is invaluable in a specialised industry. The “Careers” link also implies a stable and growing business, further boosting its perceived legitimacy.

HGVdirect.co.uk Pros & Cons

Delving into the specifics, hgvdirect.co.uk presents a compelling case for being a go-to supplier for commercial vehicle parts in the UK. However, like any business, there are areas of strength and some potential considerations.

Advantages of Using HGVdirect.co.uk

The strengths of hgvdirect.co.uk are significant, particularly for those in the commercial vehicle sector. Their model combines the convenience of online shopping with the reliability of a physical presence. Sensationaltutors.co.uk Review

• Extensive Product Range: HGV Direct boasts a “huge selection of truck parts and expertise” as well as a “comprehensive range of trailer parts.” This includes everything from brake and suspension parts from “leading brands such as BPW and VALX” to electrical components. This broad inventory means customers are likely to find what they need in one place, reducing the need to shop around.
• National Physical Presence: With 20 branches nationwide, HGV Direct offers unparalleled accessibility. This allows for:
  • Click & Collect: Customers can order online and pick up parts swiftly from a local branch, saving on shipping time and cost for urgent needs.
  • In-person Support: Dedicated staff at each branch can provide assistance, ensuring customers “find all the right parts, tools and consumables swiftly.”
  • Increased Trust: A physical presence provides a tangible anchor for the business, enhancing legitimacy and customer confidence.
• Competitive Pricing & Delivery: The offer of “fast and free delivery on orders over £50 + vat” is a strong incentive. This, coupled with the claim of “competitively priced truck parts,” suggests good value for money.
• Guaranteed Quality: The 12-month manufacturer’s guarantee on all parts provides peace of mind. This commitment to quality assures buyers that they are investing in reliable components.
• Online Support & Technical Zone: The availability of an “online support team ready to answer any product queries or technical questions” and the “HGV Tech Zone” indicate a focus on after-sales service and providing valuable resources to customers. This level of support is critical in a technical field like HGV maintenance.
• Brand Partnerships: The mention of “Top Quality Brand Partners” suggests they stock reputable and reliable brands, which is crucial for the performance and safety of commercial vehicles.

Potential Considerations for HGVdirect.co.uk

While the positives heavily outweigh the negatives, a thorough review requires a look at potential areas for improvement or aspects that some users might find limiting.

• Specific Customer Reviews: While the website presents many trust signals, direct, readily available customer reviews or testimonials on the homepage itself are not prominently featured. While common practice, a direct link to a reviews platform could enhance transparency.
• Detailed Terms & Conditions: While “T&Cs Apply” is mentioned for free delivery, navigating to the full terms and conditions, returns policy, and privacy policy might require a separate click or search. Ensuring these are instantly accessible and highly visible is key for absolute transparency.
• International Shipping: The website focuses on UK mainland delivery. For customers outside the UK, this would be a limitation, although their primary target market appears to be within the UK.
• Payment Methods Display: The homepage doesn’t explicitly list accepted payment methods. While likely standard (e.g., major credit cards, PayPal), clearly displaying these badges can further build confidence.
• No Live Chat: While they offer phone and online support, a real-time live chat feature for immediate queries is not evident on the homepage. This can be a convenience for some users.

Overall, the “cons” are relatively minor points compared to the robust foundation HGV Direct has built. The sheer depth of their stock, combined with their national footprint and commitment to service, makes them a highly reputable option.

HGVdirect.co.uk Features

HGVdirect.co.uk has built a feature-rich platform designed to cater specifically to the needs of the commercial vehicle industry. They understand that getting parts quickly and reliably is paramount for HGV and trailer operators. Let’s break down some of their key features.

Comprehensive Product Categories

The website offers a well-structured categorisation system that makes it easy for customers to find the exact parts they need. This isn’t just a generic list; it’s tailored to the specifics of heavy goods vehicles. Wearebound.co.uk Review

• Truck Parts: This is their core offering, providing everything from engine components to braking systems for various HGV types. The site claims to cater to vehicles from “small 7.5 tonne vehicle or a HGV,” indicating a wide range of applicability.
• Trailer Parts: Recognizing that trailers are distinct from the truck itself, a dedicated section covers all necessary components, including specialised items like “brake and suspension parts from leading brands such as BPW and VALX” and “electrical components.” This specialisation ensures correct fitment and optimal performance for towed units.
• Ancillary Products: Beyond core vehicle parts, they also stock essential consumables and tools, such as:
  • Oil: Crucial for engine health and performance.
  • Batteries: High-quality power sources for reliable starts.
  • Consumables: Everyday items needed for maintenance.
  • Cleaning: Products to keep vehicles well-maintained.
  • Tools: Essential for repairs and upkeep.
  • This holistic approach means customers can often get all their required items from a single source.

Multi-Channel Sales & Support

HGV Direct doesn’t just rely on its online shop; it integrates its digital presence with its physical network, providing a flexible and supportive customer experience.

• Online Sales Helpline: A dedicated phone number (01335 453 800) for online orders provides direct access to assistance. This is vital for complex technical queries or order tracking.
• 20 Nationwide Branches: This extensive physical network is a major differentiator, offering:
  • Localised Contact: Each branch has its own phone number, allowing for direct communication with local staff who might have specific regional stock or expertise.
  • Click & Collect: The ability to order online and collect in-store significantly speeds up access to parts, crucial when vehicle downtime is costly.
  • In-Person Expertise: Having “dedicated staff” at each location ensures that customers can receive face-to-face advice and ensure they “find all the right parts, tools and consumables swiftly.”
• Online Support & HGV Tech Zone: Beyond direct sales, the provision of online support and a dedicated “HGV Tech Zone” suggests a resource hub for technical information. This is a powerful feature for industry professionals who might need to consult specifications or troubleshoot issues.

Customer-Centric Policies

HGV Direct implements policies that demonstrate a commitment to customer satisfaction and fair dealing.

• Free UK Mainland Delivery: For orders over £50.00 (Ex Vat), this reduces the overall cost for businesses and individuals, making online purchases more attractive.
• 12 Months Manufacturers Guarantee: This is a standard but essential assurance. It protects customers against manufacturing defects and provides confidence in the quality of the parts purchased.
• Trade Accounts Available: While not explicitly detailed on the homepage, the mention of “Trade accounts available” suggests they cater to businesses with specific purchasing needs, likely offering credit facilities or bulk discounts, which is a common and appreciated feature in the B2B sector.
• Top Quality Brand Partners: Partnering with recognised and reputable brands (like BPW and VALX) is a strong indicator of product quality. It reassures customers that they are buying components that meet industry standards and will perform reliably.

HGVdirect.co.uk Pricing

While hgvdirect.co.uk’s homepage doesn’t display explicit pricing tables or detailed cost structures, it provides several strong indicators of their pricing strategy and value proposition. The emphasis is on competitive pricing combined with beneficial services like free delivery, which collectively contribute to the overall cost-effectiveness for the customer.

Stated Pricing Approach

The website clearly states its commitment to competitive pricing, which is a critical factor for businesses operating on tight margins, like those in the HGV sector. Toolstoredirect.co.uk Review

• “Competitively priced truck parts”: This direct claim suggests that HGV Direct actively benchmarks its prices against competitors to ensure it remains an attractive option. In an industry where cost efficiency is key, this is a significant selling point.
• “Competitive pricing” for trailer parts: The same promise extends to their trailer parts range, reinforcing a consistent pricing strategy across their product lines.
• Value-Added Services: While not a direct price reduction, services like “Free UK Mainland Delivery on orders over £50.00 Ex Vat!” effectively reduce the total cost of ownership for customers. This means that for orders exceeding this threshold, the listed price of the part is the final price, without additional shipping charges.
• 12-Month Manufacturer’s Guarantee: This guarantee, while not a pricing feature, contributes to the value proposition. By offering a guarantee, HGV Direct reduces the financial risk to the buyer, as faulty parts are covered, preventing unexpected additional costs.

How Pricing is Likely Structured

Given the nature of HGV parts, pricing will undoubtedly vary widely based on the specific component, its manufacturer, and its complexity.

• Individual Product Pricing: Each product listed on the site will have its specific price. Customers will likely need to navigate to individual product pages to see the exact cost of a particular part.
• Volume or Trade Discounts: The mention of “Trade accounts available” strongly suggests that businesses or regular customers may benefit from special pricing tiers, bulk discounts, or credit facilities. This is standard practice in the B2B supply sector, rewarding loyalty and larger order volumes.
• VAT Exclusivity: Prices are quoted “Ex Vat” for the free delivery threshold (£50.00 Ex Vat). This is typical for business-to-business (B2B) transactions in the UK, where VAT is added at the point of sale. Customers should factor in the standard UK VAT rate (currently 20%) when calculating their final cost.

Comparing Value Beyond the Price Tag

In the commercial vehicle industry, the cheapest part isn’t always the most economical in the long run. Downtime is incredibly expensive, so reliability and availability are paramount.

• Quality over Pure Price: By stating “Top Quality Brand Partners” and offering a manufacturer’s guarantee, HGV Direct implies a focus on quality parts. This means that while a part might not be the absolute cheapest on the market, its reliability and durability could save customers money in the long term by reducing breakdowns and repeat purchases.
• Availability: With 20 branches and same-day delivery available from stock, HGV Direct offers speed and convenience. This can be a significant cost-saver for businesses, as getting a vehicle back on the road quickly translates directly to avoided revenue loss.
• Expert Support: The “Online Support” and “HGV Tech Zone” add value by providing technical assistance. Preventing incorrect part orders or assisting with installation queries can save time and money, making the overall purchasing experience more efficient.

In essence, while specific prices aren’t front and centre on the homepage, HGVdirect.co.uk positions itself as a provider of competitively priced, high-quality parts, enhanced by valuable services and a robust support network, all contributing to a strong overall value proposition for its target market.

HGVdirect.co.uk vs. Competitors

When evaluating hgvdirect.co.uk, it’s beneficial to place it in context with other players in the commercial vehicle parts market in the UK. While direct price comparisons are challenging without specific product data, we can assess their competitive standing based on their stated features and services against industry norms. Snatchandglow.co.uk Review

Direct Competitors

Direct competitors would be other national or large regional distributors specialising in HGV and trailer parts.

• Compared to Local Independent Suppliers:

  • HGV Direct Advantage: Their nationwide network of 20 branches and comprehensive online store offers far greater reach, stock availability, and consistency than most local independents. They can likely leverage bulk purchasing power to offer better pricing on a wider range of items. The “Click & Collect” and same-day delivery options from numerous locations also give them an edge in speed and convenience compared to a single local shop.
  • Local Independent Advantage: Might offer a more personal service, deeper knowledge of highly specific local vehicle types, or quicker sourcing of obscure parts if they have long-standing relationships with niche manufacturers. Their overheads might be lower, potentially allowing for very competitive pricing on specific items, but this is not guaranteed.

• Compared to Other Large National Distributors (e.g., Roadlink International, Kramp):

  • HGV Direct Standing: HGV Direct appears to be a strong contender, focusing specifically on HGVs and trailers. Their 20 physical branches give them a significant competitive advantage over purely online distributors or those with fewer physical touchpoints. This multi-channel approach (online + physical) is a key differentiator.
  • Competitor Standing: Companies like Roadlink International have a strong reputation, particularly in braking systems. Kramp, while broader, offers an immense catalogue. The key competitive battle here would likely come down to specific part availability, pricing on high-volume items, and the efficiency of their respective logistics networks. HGV Direct’s stated “fast and free delivery” and “same day delivery available” (from branches) shows they are directly competing on speed.

Broader Industrial and Automotive Suppliers

Some larger industrial suppliers or even general automotive parts chains might stock some HGV-related components.

• Compared to General Industrial Suppliers (e.g., ERIKS UK): Carwow.co.uk Review

  • HGV Direct Advantage: Specialisation. HGV Direct is singularly focused on commercial vehicle parts, meaning their inventory, staff expertise, and website categorisation are all geared towards the HGV sector. This makes finding specific vehicle-related parts much easier.
  • Industrial Supplier Standing: These suppliers often carry foundational components (bearings, hydraulics, seals) that are common across various industries, including HGVs. While they might be excellent for these generic industrial parts, they may lack the specific vehicle-brand components or detailed application knowledge for complex HGV systems.

• Compared to General Automotive Parts Retailers (e.g., Unipart Autoparts – commercial division):

  • HGV Direct Advantage: Again, specialisation is key. While some automotive chains have commercial vehicle divisions, HGV Direct’s entire business is built around HGVs and trailers. Their depth of stock for heavy-duty applications is likely superior.
  • Automotive Retailer Standing: They might be stronger for common consumables or lighter commercial vehicle parts, but their core business often remains passenger vehicles, potentially limiting their specialist HGV stock and technical support.

Key Competitive Differentiators for HGVdirect.co.uk

HGV Direct stands out due to several factors:

• Hybrid Model (Online + 20 Physical Branches): This is perhaps their strongest competitive edge, offering flexibility, speed, and trust.
• Specialised Focus: Their dedicated focus on HGV and trailer parts means a deeper inventory and expertise.
• Strong Service Guarantees: 12-month guarantee and commitment to customer support.
• Same-Day Availability: The ability to collect same-day from numerous locations or potentially receive same-day delivery (if within their operational area) is a massive advantage over purely online players.

In summary, hgvdirect.co.uk appears to be a very strong player in the UK HGV and trailer parts market, leveraging a robust hybrid model that combines online convenience with extensive physical reach and specialised expertise. This positions them favourably against both smaller local players and larger, more general industrial suppliers.

How to Get the Most Out of HGVdirect.co.uk

To truly leverage what hgvdirect.co.uk offers, it’s not just about finding a part; it’s about optimising your entire procurement process. From setting up your account to understanding their support systems, a few strategic steps can ensure you get the best value and efficiency. Citysprint.co.uk Review

Optimising Your Account and Shopping Experience

Making the most of the website begins with how you engage with its features.

• Create an Account: While you can likely check out as a guest, creating an account offers several benefits.
  • Order History: Easily track past purchases, reorder frequently used parts, and keep records for maintenance logs. This is invaluable for fleet managers or independent operators.
  • Wishlist: Use the “My Wishlist” feature to save parts you might need in the future, allowing for quick access when the time comes to purchase. This is particularly useful for planning scheduled maintenance.
  • Faster Checkout: Stored shipping and billing information means quicker transactions, especially if you’re frequently ordering.
• Utilise “Click & Collect”: For urgent parts, or if you’re located near one of their 20 branches, the “Click & Collect” option is a game-changer.
  • Speed: Avoids delivery times, getting your vehicle back on the road faster.
  • Cost Savings: No delivery fees, even for orders under the £50 free delivery threshold.
  • Verify Stock: While the website indicates stock, picking up in person allows for immediate verification and potentially a quick chat with staff.
• Explore “Trade Accounts”: If you’re a business with regular or high-volume needs, investigate their “Trade accounts available.” These typically offer:
  • Preferred Pricing: Potentially better rates on parts.
  • Credit Facilities: Streamlined billing and payment processes.
  • Dedicated Support: A specific account manager or team might be assigned to assist with your procurement.
• Filter and Search Effectively: The vast inventory means using the search bar and category filters efficiently.
  • Part Numbers: If you have a specific OEM or aftermarket part number, use it directly in the search for precise results.
  • Vehicle Specifications: Utilise any filters for vehicle make, model, or year to narrow down compatible parts.

Leveraging Support and Resources

HGV Direct provides various avenues for support that can enhance your experience and ensure you make informed purchasing decisions.

• Contact Sales Helpline: For any pre-purchase questions, technical queries, or assistance with finding the right part, the “Online Sales – 01335 453 800” number is your first port of call. Don’t hesitate to use it.
• Visit a Local Branch: If you’re unsure about a part, need hands-on advice, or want to discuss a complex issue, visiting one of the “20 Branches nationwide” can be incredibly beneficial. Their “dedicated staff” are there to assist.
• Explore the “HGV Tech Zone”: While not explicitly detailed on the homepage, a “Tech Zone” usually indicates a repository of technical articles, guides, FAQs, or troubleshooting tips. This could be a valuable resource for understanding part compatibility, installation nuances, or general maintenance best practices. Regularly checking this section could provide insights that save you time and money.
• Review Guarantees: Familiarise yourself with the “12 Months Parts Guarantee.” Understanding its terms will empower you if you ever encounter an issue with a purchased part.
• Connect via Social Media: Follow their social media channels (Facebook, Twitter, LinkedIn, YouTube, Instagram). These platforms often share updates, new product announcements, promotions, and sometimes even quick tips or customer service responses.

By actively engaging with these features and support channels, you can transform your experience with hgvdirect.co.uk from a simple transaction into a well-supported and efficient procurement partnership for your commercial vehicle needs.

FAQ

Is HGVdirect.co.uk a legitimate website?

Yes, based on the website’s comprehensive information, multiple contact points, physical branch locations, and clear guarantees, hgvdirect.co.uk appears to be a legitimate and reliable online retailer for HGV and trailer parts in the UK. Finebedding.co.uk Review

What products does HGVdirect.co.uk sell?

HGVdirect.co.uk sells a wide range of parts for commercial vehicles, including truck parts, trailer parts, oil, batteries, consumables, cleaning products, and tools.

Does HGVdirect.co.uk offer free delivery?

Yes, HGVdirect.co.uk offers free UK Mainland Delivery on orders over £50.00 Ex Vat. Terms and conditions apply.

Can I collect parts from HGVdirect.co.uk in person?

Yes, HGVdirect.co.uk offers a “Click & Collect” service, allowing you to collect your ordered parts from any of their 20 branches nationwide.

How many branches does HGVdirect.co.uk have?

HGVdirect.co.uk has 20 branches located nationwide across the UK.

What kind of guarantee do parts from HGVdirect.co.uk come with?

All parts purchased from HGVdirect.co.uk carry a 12-month manufacturer’s guarantee. Budgetshippingcontainers.co.uk Review

Does HGVdirect.co.uk offer technical support?

Yes, HGVdirect.co.uk has an online support team available to help with product queries or technical questions, and they also have an “HGV Tech Zone” mentioned on their site.

Can I get same-day delivery from HGVdirect.co.uk?

Yes, the website indicates that same-day delivery is available from their branches.

What payment methods does HGVdirect.co.uk accept?

While not explicitly listed on the homepage, it is generally expected that they accept major credit/debit cards. It is advisable to check their checkout page or contact customer service for specific details.

Are trade accounts available with HGVdirect.co.uk?

Yes, the website states that trade accounts are available, suggesting benefits for businesses with regular purchasing needs.

What are the main advantages of buying from HGVdirect.co.uk?

The main advantages include an extensive product range, a nationwide network of 20 physical branches for collection and support, competitive pricing with free delivery options, and a 12-month parts guarantee. Gdjones.co.uk Review

What are the customer service hours for HGVdirect.co.uk?

The website lists various phone numbers for online sales and individual branches, but specific customer service hours are not explicitly stated on the homepage. It is recommended to check their contact page or call for current operating hours.

Does HGVdirect.co.uk sell parts for all types of HGVs?

The website states they have “experience assisting customers with different needs and requirements,” from “small 7.5 tonne vehicle or a HGV,” implying a wide range of coverage for commercial vehicles.

Can I return parts to HGVdirect.co.uk?

While a return policy isn’t detailed on the homepage, reputable retailers like HGVdirect.co.uk typically have a returns policy. You would need to check their full terms and conditions or contact customer service for details.

How do I create an account on HGVdirect.co.uk?

There is a “Create an Account” link prominently displayed on the website’s header, which will guide you through the registration process.

Is there a minimum order for free delivery on HGVdirect.co.uk?

Yes, orders must be over £50.00 excluding VAT to qualify for free UK Mainland Delivery. Rosyday.co.uk Review

Does HGVdirect.co.uk supply parts from specific brands?

Yes, the website mentions “Top Quality Brand Partners” and specifically names BPW and VALX for trailer parts, indicating they stock reputable brands.

How can I find a branch near me on HGVdirect.co.uk?

The website has a “Find a branch near you” link, which likely leads to a branch locator tool or list of addresses and phone numbers.

What is the HGV Tech Zone on HGVdirect.co.uk?

The HGV Tech Zone is likely a section of their website dedicated to providing technical information, articles, or resources related to HGV and trailer parts and maintenance.

Is HGVdirect.co.uk suitable for individual owner-operators or just large fleets?

Based on the website’s messaging (“whether you own a small 7.5 tonne vehicle or a HGV”) and the availability of both online sales and local branches, HGVdirect.co.uk appears suitable for both individual owner-operators and larger commercial fleets.

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