Based on checking the website, Kennelstore.co.uk appears to be a legitimate and comprehensive online retailer specialising in dog housing and accessories. The site provides a wealth of information about their products, services, and company details, which is a strong indicator of trustworthiness. They offer a good range of options for dog owners, focusing on quality and durability.
Here’s an overall review summary:
- Company Information: Clearly visible contact details, including phone number, email, and physical address.
- Product Range: Specialises in wooden and thermal dog kennels, run panels, dog pens, and cabins, alongside accessories like beds, bowls, and heaters.
- Customer Service: Mentions a dedicated sales team, professional fitting, and flexible payment options (deposit-only policy).
- Experience & Reputation: Claims over 20 years of experience and mentions supplying renowned organisations like the RSPCA and Guide Dogs for the Blind.
- Guarantees/Warranties: Offers a 10-year guarantee on tanalised timber against rot, fungal decay, and insect attack, plus a lifetime guarantee on dog run panels.
- Delivery & Installation: Provides free delivery on all products and free installation on wooden dog kennels.
- Transparency: FAQ section is detailed, addressing common queries about delivery, stock, payment, and returns.
The website gives off a professional vibe, providing substantial detail about their product specifications, customer testimonials, and operational policies. The inclusion of an address, phone number, and email instils confidence, allowing potential customers multiple avenues for contact. Furthermore, their claims of supplying reputable organisations and offering significant guarantees suggest a commitment to quality and customer satisfaction. While the website is robust, a clear, easily accessible “About Us” page detailing their history and mission would further enhance transparency and build stronger trust, which is a common feature on many highly trusted e-commerce platforms. The current information is integrated throughout the homepage rather than centralised, which could be improved.
Here are some ethical and useful alternatives for animal housing and care, focusing on quality, durability, and responsible pet ownership:
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- Key Features: Wide range of sizes and materials, often modular for customisation, focus on weather protection and security.
- Average Price: £150 – £1,500+, depending on size and features.
- Pros: Allows for variety in choice, competitive pricing, direct delivery to your door.
- Cons: Quality can vary significantly between brands, installation may be DIY, less personalised service than a specialist.
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- Key Features: Orthopaedic support, durable and washable covers, various materials like memory foam or supportive fibres.
- Average Price: £30 – £150.
- Pros: Enhances pet comfort, important for joint health, easy to clean.
- Cons: Needs to be replaced over time, material can be prone to chewing.
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Automatic Pet Feeders and Water Dispensers
- Key Features: Programmable meal times, portion control, fresh water circulation, app-controlled options.
- Average Price: £25 – £100.
- Pros: Ensures consistent feeding schedules, reduces human error, provides fresh water throughout the day.
- Cons: Requires power source, needs regular cleaning, potential for malfunction.
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- Key Features: Foldable design for portability, multiple access doors, removable trays for easy cleaning, durable wire construction.
- Average Price: £40 – £100.
- Pros: Excellent for house training, provides a safe den for pets, useful for travel.
- Cons: Some pets may not adapt well, must be appropriately sized to prevent discomfort.
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- Key Features: Made from tough rubber or reinforced fabrics, designed for chewing and interactive play, often non-toxic.
- Average Price: £10 – £40.
- Pros: Keeps pets engaged and stimulated, helps with dental health, reduces destructive chewing.
- Cons: Even “durable” toys can be destroyed by determined chewers, regular replacement needed.
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- Key Features: Brushes for various coat types, nail clippers with safety guards, deshedding tools, professional-grade quality.
- Average Price: £15 – £70 (for sets).
- Pros: Essential for pet hygiene and health, reduces shedding, strengthens bond with pet.
- Cons: Requires learning proper technique, some pets may resist grooming.
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- Key Features: Real-time location tracking, geofencing alerts, activity monitoring, long battery life.
- Average Price: £40 – £100 (plus subscription fees for some models).
- Pros: Provides peace of mind if a pet goes missing, useful for monitoring activity levels, lightweight and durable.
- Cons: Often requires a monthly subscription, battery needs regular charging, accuracy can vary in certain areas.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
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Kennelstore.co.uk Review & First Look
Based on a thorough examination of its homepage, Kennelstore.co.uk presents itself as a dedicated and professional online retailer in the animal housing sector. The initial impression is one of competence and specialisation, focusing primarily on dog kennels, runs, and associated accessories. The website’s design is functional and user-friendly, allowing for straightforward navigation to various product categories such as “Wooden Dog Kennels,” “Thermal Dog Kennels,” “Dog Runs,” “Dog Pens,” and “Dog Cabins.” This clear categorisation immediately helps visitors understand the scope of their offerings.
Comprehensive Product Presentation
The homepage prominently showcases “Best Selling Products” including various dog beds, bowls, and kennel heaters, providing an immediate snapshot of their most popular items. Each product listing includes an “From” price, giving customers an idea of the cost range. The descriptions are concise yet informative, highlighting key features like “Trojan Waterproof Mattress” or “Stainless Steel Non Spill Water & Food,” which cater to practical needs of dog owners. This direct approach to product display aids in quick decision-making for potential buyers.
Transparency in Company Information
A critical aspect of online legitimacy is the availability of transparent company information. Kennelstore.co.uk excels in this regard by clearly displaying their telephone number (01270 212193), email address ([email protected]), and a physical address (The Railway Exchange, Weston Road, Crewe, CW1 6AA, Cheshire). This level of detail is crucial for building trust, as it provides multiple channels for customer support and verification. Furthermore, the stated operating hours (Monday — Friday, 9am — 5pm GMT) set clear expectations for customer service availability.
Highlighting Key Selling Points
The website immediately draws attention to its unique selling propositions with bold statements like “FREE DELIVERY & EXPERT FITTING ON ALL OUR WOODEN DOG KENNELS” and “LIFETIME GUARANTEE ON DOG RUN PANELS.” These claims are significant and directly address common customer concerns regarding cost and product longevity. The mention of “The UK’s Biggest Dog Housing Superstore” attempts to position them as a market leader, leveraging perceived authority and scale. Such declarations, when backed by the detailed information provided on the site, contribute positively to the overall perception of reliability.
Kennelstore.co.uk Features and Offerings
Kennelstore.co.uk boasts a range of features and services designed to appeal to dog owners seeking quality housing solutions. Their offerings extend beyond mere products, encompassing valuable services and guarantees that distinguish them in the market. Airparkme.co.uk Review
Specialised Product Categories
The core of Kennelstore’s business revolves around specialised animal housing. They offer:
- Wooden Dog Kennels: Described as “Designed & Manufactured from the highest quality materials,” with an emphasis on “extra-thick, tanalised timber, guaranteed for ten years against rot, fungal decay, and insect attack.” This highlights durability and low maintenance.
- Thermal Dog Kennels: Pitched as “Durable and easy-cleaning,” engineered to “keep your dog cool in summer and warm in winter,” indicating a focus on pet comfort across seasons.
- Dog Runs & Pens: Providing secure and safe enclosures, with dog runs boasting “In Stock, Free next day delivery. Bespoke sizes available upon request.” This suggests flexibility and prompt service.
- Dog Cabins: Offering “Comfort and protection,” hinting at more enclosed and sheltered options.
Each category links directly to its respective product page, streamlining the shopping experience.
Value-Added Services
Beyond the products themselves, Kennelstore.co.uk enhances its customer value proposition with several key services:
- Free Delivery & Installation: A significant advantage, particularly for bulky items like dog kennels, removing the burden of logistics and assembly from the customer. This service is explicitly mentioned for “All Products” (delivery) and “Wooden Dog Kennels” (installation).
- Bespoke Design Service: For those with specific needs, they offer a “bespoke design service” for kennels, allowing for customisation in finishes and sleeping areas. This caters to a niche market looking for tailor-made solutions.
- Flexible Payment Options: The “deposit-only policy” where “payment before dispatch, not at the time of placing your order” is a consumer-friendly approach that can ease upfront financial commitment.
Guarantees and Quality Assurance
Kennelstore.co.uk makes strong claims about product quality and durability:
- 10-Year Guarantee on Timber: Specifically for their tanalised wooden kennels, protecting against rot, fungal decay, and insect attack. This demonstrates confidence in their materials and construction.
- Lifetime Guarantee on Dog Run Panels: An exceptional guarantee that underscores the robustness and longevity of their run panels, providing significant peace of mind to customers.
- Proven Excellence & Trust: The website mentions having supplied “renowned organisations such as the RSPCA, Guide Dogs for the Blind, and the MOD Police,” and even for the “Olympic Park and Olympic Village.” This provides powerful social proof and validates their product quality and reliability.
Kennelstore.co.uk Pros & Cons
When evaluating Kennelstore.co.uk, it’s essential to weigh its strengths against any areas that could be improved. The site demonstrates several positive aspects that enhance its credibility and appeal, but also has some minor points that might deter a few users.
Pros:
- Strong Transparency and Contact Information: The website provides clear and easily accessible contact details including a phone number, email address, and physical address. This is a crucial trust signal for online businesses, assuring customers they can easily reach out for support or inquiries.
- Comprehensive Product Information: Product descriptions are detailed, highlighting key features, materials, and benefits. The inclusion of technical specifications, such as “extra-thick, tanalised timber” and “9mm rebate timber systems,” caters to informed buyers.
- Generous Guarantees: Offering a 10-year guarantee on wooden kennels against rot and a lifetime guarantee on dog run panels is exceptional and demonstrates significant confidence in their product quality and durability. This reduces perceived risk for the customer.
- Value-Added Services: Free delivery on all products and free installation for wooden kennels are major advantages. These services not only save customers money but also alleviate the hassle of transportation and assembly, especially for large items.
- Established Reputation and Social Proof: Mentioning high-profile clients like the RSPCA, Guide Dogs for the Blind, and the MOD Police significantly boosts credibility. This third-party endorsement implies a high standard of quality and reliability.
- Flexible Payment Terms: The “deposit-only policy” before dispatch is a customer-centric approach, making purchases more accessible and reducing upfront financial pressure compared to full payment at order placement.
- Detailed FAQ Section: The website includes a well-structured FAQ section that addresses common questions about delivery, stock, payment, and returns, empowering customers to find answers quickly and reducing the need for direct contact.
- Customer Testimonials: Direct quotes from satisfied customers, like Daniel Morgan and Lynsey Taylor, provide authentic feedback and social validation of the product quality and service experience.
Cons:
- Lack of a Dedicated “About Us” Page: While company details are present on the homepage, a dedicated “About Us” page would centralise information regarding their history, mission, and team. This is a standard feature for most reputable online businesses and helps build deeper trust and connection with the brand.
- Limited Online Chat Support: The primary contact methods appear to be phone and email. The absence of a live chat feature, which is becoming increasingly common, might mean slower immediate support for some queries.
- No Clear Pricing Tiers for Bespoke Services: While a “bespoke design service” is mentioned, the website doesn’t offer clear guidance or a rough pricing structure for custom orders. Customers would need to contact the sales team directly, which might be a barrier for those looking for quick estimates.
- Reliance on Klarna for Flexible Payments: While “flexible payment options” are mentioned, the homepage specifically lists Klarna. For customers who prefer other financing methods or are wary of third-party financing, this might be a slight limitation, although other standard payment methods like Visa, Mastercard, and Apple Pay are also available.
- Blog Content Appears Infrequent: While a blog is present and includes relevant topics (e.g., “Looking To Buy A Dog? New Dog Affordability Calculator”), the update frequency seems inconsistent, with posts from December 2024 and February 2024, but then jumping back to November 2023. More regular and recent content could improve SEO and customer engagement.
Kennelstore.co.uk Alternatives
For those seeking robust and ethical animal housing solutions, several reputable suppliers in the UK offer alternatives to Kennelstore.co.uk. These options focus on providing high-quality, durable, and animal-friendly products, often with similar service considerations like delivery and installation. When considering alternatives, it’s always wise to look for companies with clear contact information, strong guarantees, positive customer reviews, and a commitment to animal welfare. Cruisekingdom.co.uk Review
Leading UK Alternatives
- Doghealth: A well-established supplier of dog runs, kennels, and other animal housing solutions. They often focus on heavy-duty, galvanised steel runs and offer a range of wooden kennels. They provide detailed product specifications and clear delivery information.
- EasyPet: Known for a broad range of pet products, including outdoor kennels, runs, and portable pens. They often highlight ease of assembly and durable materials, catering to both domestic and professional users.
- GrandDog: Specialises in luxury and bespoke dog kennels, focusing on high-end materials and custom designs. While potentially at a higher price point, they offer superior craftsmanship and unique aesthetic options for those seeking a premium product.
- Timber Builds: This company offers a variety of outdoor timber structures, including custom-built dog kennels and runs. They often emphasize sustainable timber and bespoke designs tailored to individual needs, similar to Kennelstore’s customisation service.
- UK Dog Kennels: A direct competitor offering a wide range of wooden and insulated dog kennels, alongside dog runs and accessories. They often provide free delivery and focus on robust construction and weather resistance.
Key Considerations When Choosing an Alternative:
- Material Quality: Look for kennels made from tanalised timber (pressure-treated) for rot resistance or galvanised steel for rust protection.
- Insulation: For thermal comfort, especially in the UK’s climate, insulated kennels are crucial. Check for thickness and type of insulation.
- Size and Design: Ensure the kennel is appropriate for your dog’s breed and size, allowing ample space for movement and rest.
- Security: Look for secure latching mechanisms and sturdy construction to prevent escapes or unauthorised access.
- Ventilation: Proper airflow is essential to prevent heat buildup in summer and condensation in winter.
- Ease of Cleaning: Removable floors or access panels can make cleaning much easier, contributing to a hygienic environment.
- Customer Service and Guarantees: Check for clear return policies, product warranties, and accessible customer support channels (phone, email, live chat). Reviews on independent platforms like Trustpilot can offer insights into customer experience.
How to Handle Returns at Kennelstore.co.uk
Navigating the returns process can sometimes be a bit of a maze, but Kennelstore.co.uk appears to have a straightforward policy, albeit one that primarily relies on direct communication. Unlike some online retailers that offer a dedicated online returns portal, Kennelstore.co.uk encourages a more personal approach for inquiries regarding returns.
The Direct Approach for Returns
According to their FAQ section, if you have any inquiries about returning an order, the primary instruction is to contact them directly at 01270 212193. This indicates that rather than a self-service online returns form, they prefer to handle return requests individually. This method allows their team to understand the specific circumstances of your return, whether it’s due to damage, dissatisfaction, or a change of mind, and guide you through the appropriate steps. This can be beneficial as it provides personalised assistance, potentially resolving issues more efficiently than a generic automated system.
Understanding the Policy Details (or lack thereof)
While they provide a contact number, the website’s homepage does not explicitly detail the full terms and conditions of their return policy, such as:
- Timeframe for Returns: How many days do you have to initiate a return from the date of delivery?
- Condition of Returned Items: Must the item be in its original packaging, unused, or undamaged?
- Restocking Fees: Are there any charges for returning items, particularly large or bespoke ones?
- Refund Process: How long does it take to process a refund once a return is approved and received?
- Return Shipping Costs: Who bears the cost of returning the item, especially for large kennels?
These are common elements found in a comprehensive returns policy on most e-commerce sites. The absence of these explicit details on the homepage or readily accessible via a “Returns Policy” link means customers must rely on their direct contact for this information. It is advisable for customers to clarify these points during their initial call to avoid any surprises.
Tips for a Smooth Return Process:
- Act Promptly: As soon as you decide to return an item, contact Kennelstore.co.uk. Even if no timeframe is explicitly stated, acting quickly is always best.
- Gather Information: Have your order number, purchase date, and a clear reason for the return ready when you call. This will help their team assist you more efficiently.
- Document Everything: If the item arrived damaged or faulty, take photos and videos before contacting them. Keep a record of all communications, including dates and names of staff spoken to.
- Understand Shipping: For large items like kennels, return shipping can be costly. Clarify with their team who is responsible for these costs, especially if the return is due to their error or a faulty product.
- Follow Instructions: Once you speak to their team, follow their instructions precisely regarding packaging, labelling, and the designated courier for the return.
The approach of direct communication for returns suggests a customer-service-oriented process, but prospective buyers should be prepared to initiate a phone call to understand the nuances of their specific return situation.
Kennelstore.co.uk Pricing
Kennelstore.co.uk presents its pricing structure in a clear and upfront manner on its homepage, albeit without a comprehensive, downloadable price list for all products. The pricing strategy seems to focus on transparency for individual items and highlights a customer-friendly payment policy. Connectincloud.co.uk Review
Product-Specific Pricing
For many of their best-selling products displayed on the homepage, such as dog beds, bowls, and heaters, Kennelstore.co.uk lists an “From” price. For example:
- Trojan Waterproof Mattress: From £37.99
- Trojan Waterproof Box Dog Bed: From £41.99
- KENNELSTORE 24cm Single Dog Bowl & Holder: From £45.00
- KENNELSTORE Infra Red Bulbs: From £19.99
This “From” pricing gives customers a good initial estimate of the cost, indicating that different sizes or variations of the product might lead to higher prices. For precise pricing on specific kennel models or bespoke designs, customers would need to navigate to the individual product pages or contact the sales team directly, which is standard practice for custom or configurable items.
Transparent Payment Policy
One of the standout features of Kennelstore.co.uk’s pricing policy is their flexible payment terms. They explicitly state: “Unlike other suppliers, we only require payment before dispatch, not at the time of placing your order.” This “deposit-only” policy is highly customer-centric, as it means customers are not required to pay the full amount upfront when placing the order, especially for larger, more expensive items like kennels. This reduces the immediate financial burden and can enhance customer confidence, as they are not committing the full sum until the product is ready to be shipped.
Payment Methods Accepted
The website footer lists a comprehensive range of payment methods, ensuring convenience for a broad customer base:
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Klarna
- Maestro
- Mastercard
- PayPal
- Shop Pay
- Union Pay
- Visa
The inclusion of various digital wallets (Apple Pay, Google Pay, Shop Pay) and traditional card options, alongside PayPal and Klarna (for flexible financing), demonstrates a commitment to accommodating diverse payment preferences. Klarna, in particular, offers “flexible payment options” that can be attractive for larger purchases, allowing customers to pay in instalments or defer payment.
Cost of Delivery and Installation
Crucially, Kennelstore.co.uk highlights that they offer “FREE DELIVERY On All Products” and “FREE Installation On Wooden Dog Kennels.” This policy significantly adds to the value proposition, as delivery and professional installation of large outdoor structures can often incur substantial additional costs from other suppliers. This transparency about included services means the advertised prices are closer to the final cost for the customer, removing hidden fees.
Overall, Kennelstore.co.uk adopts a clear and appealing pricing strategy, combining transparent initial estimates with customer-friendly payment terms and inclusive services like free delivery and installation, aiming to provide a competitive and hassle-free purchasing experience. Makerhome.co.uk Review
Kennelstore.co.uk vs. Competitors
When evaluating Kennelstore.co.uk against its competitors in the UK market, several factors come into play, including product range, quality claims, pricing policies, and customer service. Kennelstore.co.uk positions itself as a market leader, and its features reflect an effort to stand out.
Product Specialisation and Quality
- Kennelstore.co.uk: Specialises heavily in wooden and thermal dog kennels, alongside runs and pens. They emphasise “highest quality materials,” “extra-thick, tanalised timber” (10-year guarantee), and “lifetime guarantee on dog run panels.” Their focus is on robust, durable, and weather-resistant structures. The mention of supplying organisations like the RSPCA and Guide Dogs for the Blind adds significant credibility to their quality claims.
- Competitors (e.g., Doghealth, EasyPet, UK Dog Kennels): While many competitors offer similar product lines, the level of material detail and specific guarantees can vary. Some might focus more on galvanised steel runs, while others offer a wider range of general pet supplies. Few explicitly match Kennelstore’s “lifetime guarantee” or detailed timber specifications on their homepages. For example, Doghealth often promotes heavy-duty, modular runs, and EasyPet tends to highlight easy assembly and portable options.
Value-Added Services
- Kennelstore.co.uk: A major differentiator is their “FREE DELIVERY On All Products” and “FREE Installation On Wooden Dog Kennels.” This removes significant logistical and assembly burdens for customers, which can be a substantial cost and effort for large outdoor structures. They also offer a “bespoke design service.”
- Competitors: Free delivery is relatively common, especially for larger orders, but free installation is less so. Many competitors may offer installation services at an additional charge or rely on customers to assemble units themselves. Bespoke services are available from some high-end competitors like GrandDog or Timber Builds, but often come at a premium.
Payment Flexibility
- Kennelstore.co.uk: Stands out with its “deposit-only policy” where full payment is only required “before dispatch.” This offers greater financial flexibility and reassurance to the customer, reducing upfront risk. They also support a wide array of payment methods, including Klarna for instalments.
- Competitors: Most online retailers typically require full payment at the time of order placement. While some may offer financing options through third-party providers, Kennelstore’s specific “payment before dispatch” policy is a notable competitive edge.
Customer Service and Transparency
- Kennelstore.co.uk: Provides clear contact information (phone, email, physical address) and a detailed FAQ section. Customer testimonials are prominently displayed. While they rely on direct contact for returns, this can lead to personalised service.
- Competitors: While most reputable competitors offer similar contact channels, the level of detail in their FAQs or the transparency of their specific return processes can vary. Some may have more advanced online self-service portals for returns or customer accounts. Reviews on platforms like Trustpilot often give a more objective view of overall customer service performance across the board.
Pricing Structure
- Kennelstore.co.uk: Displays “From” pricing for best-selling items and bundles free delivery and installation into the value proposition. This upfront transparency helps manage customer expectations.
- Competitors: Pricing can be similar for core products, but the total cost can increase significantly if delivery and installation are add-ons. Some competitors might have lower base prices but higher ancillary charges.
In summary, Kennelstore.co.uk differentiates itself through strong guarantees, comprehensive free services (delivery and installation), and a customer-friendly payment policy. These elements provide a strong competitive advantage, particularly for customers seeking a hassle-free and assured purchase of larger, higher-value dog housing solutions.
How to Choose the Right Dog Kennel
Choosing the right dog kennel is a critical decision for any dog owner, impacting your pet’s comfort, safety, and well-being. Kennelstore.co.uk provides some helpful guidelines on their website, but a more comprehensive approach considers several key factors to ensure you make the best choice.
Sizing Your Kennel Correctly
Kennelstore.co.uk offers basic but essential advice:
- Height: “Measure your dog from the top of their head to the bottom of their feet, and add 5 inches.” This ensures your dog can stand comfortably without stooping.
- Length: “Measure from the tip of their snout to halfway down their tail, and add 10 inches.” This allows enough space for your dog to lie down, stretch out, and turn around easily.
- Growth Consideration: “For young dogs, consider their expected growth. It’s better to choose a kennel that’s slightly too big than one that’s too small.” This is crucial to avoid having to replace the kennel as your puppy grows.
It’s important that the kennel is not excessively large, as too much space can make a dog feel insecure and can make house-training more difficult if they designate one area for sleeping and another for elimination.
Material and Construction
The choice of material affects durability, insulation, and maintenance: Lovell-rugby.co.uk Review
- Wooden Kennels: Kennelstore.co.uk highlights “extra-thick, tanalised timber,” which is pressure-treated for longevity and resistance to rot, fungal decay, and insect attack. Look for quality timber, robust framing, and raised floors to prevent dampness.
- Thermal/Insulated Kennels: These are ideal for the varied UK climate, keeping dogs cool in summer and warm in winter. Check the insulation material and thickness. Good ventilation is also critical to prevent stuffiness and condensation.
- Metal Runs/Pens: Often made from galvanised steel for rust resistance. Ensure the gauge of the wire is strong enough for your dog’s breed and that latches are secure.
Location and Environment
Consider where the kennel will be placed:
- Outdoor Use: If the kennel is outdoors, weatherproofing is paramount. It needs to withstand rain, wind, and temperature extremes. A raised floor, good drainage, and a robust roof are essential. Placement in a sheltered area, perhaps against a wall or under trees, can offer additional protection.
- Indoor Use: For indoor crates or soft-sided kennels, focus on comfort, ventilation, and ease of cleaning. These are typically used for training, travel, or providing a safe retreat indoors.
Features for Comfort and Safety
- Ventilation: Proper airflow is vital to prevent overheating and maintain fresh air. Adjustable vents or a well-designed entrance can help.
- Accessibility: Easy access for cleaning is a must. Removable roofs, hinged panels, or pull-out floors simplify maintenance.
- Security: Strong latches and sturdy construction are crucial to prevent escapes and protect against intruders or other animals.
- Bedding: Provide comfortable, washable bedding suitable for the weather conditions. Kennel heaters (as sold by Kennelstore.co.uk) can be beneficial in colder months.
- Digging Prevention: Kennelstore.co.uk suggests placing kennels on a solid foundation like concrete or paving stones and installing a buried wire mesh perimeter to deter digging, which is excellent advice for active dogs.
By considering these factors comprehensively, you can ensure the kennel you choose provides a safe, comfortable, and healthy environment for your beloved companion for years to come.
FAQ
What is Kennelstore.co.uk?
Kennelstore.co.uk is an online retailer based in the UK that specialises in manufacturing and supplying a wide range of dog housing solutions, including wooden dog kennels, thermal dog kennels, dog runs, dog pens, and dog cabins, along with various accessories like dog beds, bowls, and heaters.
Is Kennelstore.co.uk a legitimate company?
Yes, based on the information provided on their homepage, Kennelstore.co.uk appears to be a legitimate company. They provide clear contact details, including a physical address, phone number, and email, and highlight their experience and client endorsements.
What types of dog kennels does Kennelstore.co.uk offer?
Kennelstore.co.uk offers wooden dog kennels, thermal dog kennels, dog runs, dog pens, and dog cabins. They also provide accessories such as dog beds, bowls, and heating solutions for kennels. Premiumcompatibles.co.uk Review
Does Kennelstore.co.uk offer free delivery?
Yes, Kennelstore.co.uk offers free delivery on all their products within the UK.
Does Kennelstore.co.uk offer free installation for kennels?
Yes, Kennelstore.co.uk provides free installation for their wooden dog kennels.
What guarantees does Kennelstore.co.uk provide?
Kennelstore.co.uk offers a 10-year guarantee on their tanalised timber against rot, fungal decay, and insect attack. They also provide a lifetime guarantee on their dog run panels.
Can I get a bespoke dog kennel from Kennelstore.co.uk?
Yes, Kennelstore.co.uk offers a bespoke design service, allowing customers to create customised kennels with a choice of finishes and sleeping areas tailored to their pet’s specific needs.
What are the payment options at Kennelstore.co.uk?
Kennelstore.co.uk accepts various payment methods, including Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay, and Visa. Trekitt.co.uk Review
Does Kennelstore.co.uk require full payment upfront?
No, unlike some other suppliers, Kennelstore.co.uk only requires payment before dispatch, not at the time of placing your order, offering a deposit-only policy.
How do I contact Kennelstore.co.uk for support?
You can contact Kennelstore.co.uk by phone at 01270 212193 or via email at [email protected]. Their operating hours are Monday to Friday, 9 am to 5 pm GMT.
What is the return policy for Kennelstore.co.uk?
For any inquiries about returns, Kennelstore.co.uk asks customers to contact them directly at 01270 212193 for assistance with the process. Specific terms and conditions for returns are handled on a case-by-case basis through direct communication.
How do I know what size dog kennel I need from Kennelstore.co.uk?
Kennelstore.co.uk advises measuring your dog from head to feet and adding 5 inches for height, and from snout to halfway down the tail, adding 10 inches for length. For young dogs, they recommend choosing a slightly larger kennel to accommodate growth.
Do Kennelstore.co.uk products keep dogs warm in winter and cool in summer?
Yes, their thermal dog kennels are specifically engineered to keep dogs cool in summer and warm in winter, focusing on comfort and durability in varying weather conditions. Heat-outdoors.co.uk Review
Has Kennelstore.co.uk supplied products to notable organisations?
Yes, Kennelstore.co.uk states they have supplied kennels to renowned organisations such as the RSPCA, Guide Dogs for the Blind, the MOD Police, and even for the Olympic Park and Olympic Village.
How long has Kennelstore.co.uk been in business?
Kennelstore.co.uk states they have over 20 years of experience in supplying dog kennels.
Can I choose a specific delivery day for my order from Kennelstore.co.uk?
Yes, in most cases, customers can select a delivery day that works best for them.
What happens if my order from Kennelstore.co.uk is out of stock?
If an order is out of stock, Kennelstore.co.uk will notify the customer immediately. They strive to keep all products in stock to minimise inconvenience.
How can I prevent my dog from digging under their kennel?
Kennelstore.co.uk suggests placing the kennel on a solid foundation like concrete or paving stones. You can also install a dig-proof barrier, such as buried wire mesh, around the kennel’s perimeter for extra security. Bizspace.co.uk Review
Does Kennelstore.co.uk have a physical store or showroom?
While they have a physical address listed (The Railway Exchange, Weston Road, Crewe, CW1 6AA, Cheshire), the website primarily functions as an online store. It is advisable to contact them directly if you wish to visit their premises.
Are there customer reviews available for Kennelstore.co.uk?
Yes, the Kennelstore.co.uk homepage features customer testimonials and feedback, providing insights into what other customers have experienced when buying from them.
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