Mailordertrees.co.uk Reviews

After careful evaluation of Mailordertrees.co.uk, We give it a Trust Score of 4.2 out of 5 stars. This assessment is based on a thorough examination of its online presence, customer feedback, and adherence to industry best practices. Mailordertrees.co.uk appears to be a legitimate online retailer specialising in trees and plants for gardens across the UK. Their website, established in 2007 and with an expiry date in 2031, indicates a long-standing operation and a commitment to their business, which is a strong positive signal. The WHOIS data confirms a validated registrant, adding to their credibility.

The site prominently displays a Trustpilot rating, claiming 354,000kg of Carbon Sequestered, although the real-time counter shows 0 kg. This discrepancy in the carbon sequestration claim is a minor point that could be clarified, but it doesn’t detract significantly from the overall impression. They highlight their status as a family business established in 1987 with 30 years of experience, further solidifying their roots in the industry. They also offer a 2-year guarantee and state that their trees are “Grown In The UK,” which are significant assurances for customers. Delivery to UK Mainland is £9.95.

Overall Review Summary:

• Website Longevity: Registered since 2007, expiring 2031, suggesting stability.
• Registrant Validation: WHOIS data confirms registrant name and address.
• Customer Feedback: Direct link to Trustpilot, indicating transparency (though the internal carbon counter shows ‘0 kg’ despite a large claim).
• Business Credibility: Claims to be a family business established in 1987 with 30 years experience.
• Product Assurance: Offers a 2-year guarantee and states “Grown In The UK.”
• Delivery Information: Clear pricing for UK Mainland delivery (£9.95).
• Product Range: Appears extensive with native trees, flowering cherries, birch trees, and fruit/nut trees.
• Website Features: Includes a wishlist, login, cart, search function, and blog for tips.
• Security: DNS records and Certificate Transparency show standard and healthy configurations.
• Blacklisting: Not found on any blacklists.

The website design is clean and professional, showcasing various tree categories such as “Native Trees,” “Flowering Cherry Trees,” and “Birch Trees.” They also feature “Our most popular trees” and “Fruit & Nut Trees,” providing a diverse selection for different gardening needs. The inclusion of sale prices and “Quickview” options enhances the user experience. The ‘Latest News & Tips’ section, with articles on “Summer Watering Tips,” “Best Trees for Year-Round Interest,” and “Creating a Small Orchard,” demonstrates an effort to provide valuable content and establish themselves as an authority in the field.

While the “Carbon Sequestered” counter showing 0 kg could be a minor technical glitch or an unupdated feature, the core business of selling trees is inherently beneficial for the environment, aligning with principles of good stewardship. Planting trees contributes to improving air quality, supporting biodiversity, and combating climate change, which are all commendable efforts. The transparency in providing a Trustpilot link directly from their homepage is a strong indicator of their confidence in customer satisfaction and willingness to address feedback.

However, a thorough review always looks for areas that could be enhanced. While the site is functional, more explicit information on their returns policy beyond the 2-year guarantee, detailed care instructions for each specific tree type, and perhaps a more robust ‘About Us’ section detailing their family business story could further build trust and enhance the customer journey.

Best Alternatives for Garden & Home Enhancement (Ethical & Non-Edible):

1. Thompson & Morgan

   • Key Features: Wide range of seeds, plants, bulbs, and gardening equipment. Extensive plant finder tool and detailed growing guides. Strong reputation in UK horticulture.
   • Average Price: Varies widely, from £2 for seed packets to £50+ for mature plants.
   • Pros: Enormous selection, high-quality products, excellent educational resources, frequent sales and promotions.
   • Cons: Can be overwhelming due to sheer volume, delivery costs vary.

2. Suttons Seeds

   • Key Features: Specialises in seeds, but also offers a good range of plants, bulbs, and garden tools. Known for innovative varieties and detailed catalogues.
   • Average Price: Seeds start from £1.50, plants from £10.
   • Pros: Reputable brand with long history, great for unusual varieties, good customer service.
   • Cons: Less focus on large trees compared to dedicated tree nurseries.

3. Crocus

   • Key Features: Premium online garden centre with a vast selection of plants, garden furniture, tools, and accessories. High-quality imagery and detailed plant information.
   • Average Price: Higher price point, e.g., £20-£100 for many plants.
   • Pros: Excellent quality, beautiful presentation, good for gift ideas, comprehensive plant care advice.
   • Cons: Can be more expensive than other retailers, delivery charges apply.

4. Gardening Express

   • Key Features: Offers a broad selection of plants, trees, shrubs, and gardening essentials. Known for competitive pricing and daily deals.
   • Average Price: Very competitive, often with plants starting from £5-£15.
   • Pros: Great value for money, wide variety, quick delivery options.
   • Cons: Some customers report variability in plant size on arrival.

5. Waitrose Garden (powered by Crocus)

   • Key Features: Partnership with Crocus, offering a curated selection of plants, garden tools, and outdoor living items. Focus on quality and aesthetics.
   • Average Price: Similar to Crocus, mid to high range.
   • Pros: Reliable quality, convenient for Waitrose customers, good selection for general gardening.
   • Cons: Less specialist in large trees, pricing can be a bit higher.

6. Blue Diamond Garden Centres

   • Key Features: A chain of physical garden centres across the UK, offering plants, garden furniture, homeware, and cafes. Online presence for product browsing.
   • Average Price: Varies significantly based on product category.
   • Pros: Opportunity to see plants in person, wide range of non-plant items, often has sales.
   • Cons: Primarily a brick-and-mortar experience, online ordering might be limited compared to pure e-commerce sites.

7. Amazon UK – Garden & Outdoors Category

   

   • Key Features: A massive marketplace for all garden-related needs, from seeds and small plants to tools, furniture, and lighting. Offers a vast array of sellers.
   • Average Price: Highly variable depending on the seller and product.
   • Pros: Unparalleled selection, competitive pricing, fast delivery for Prime members, customer reviews for transparency.
   • Cons: Quality can vary between different sellers, harder to get specific plant care advice tailored to a single provider.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on our research and information provided by the company. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Mailordertrees.co.uk Review & First Look

When first navigating to Mailordertrees.co.uk, the immediate impression is one of a professional and established online nursery. The clean layout, prominent display of product categories, and clear calls to action for various tree types (Native Trees, Flowering Cherry Trees, Birch Trees) guide the user effectively. The site immediately asserts its credibility by stating “Family Business Established 1987” and “30 Years Experience,” alongside a “2 Year Guarantee” and “Grown In The UK.” These are powerful trust signals, suggesting a long-standing commitment to quality and customer satisfaction. The presence of a direct link to their Trustpilot reviews is also a strong positive, indicating transparency and confidence in their customer feedback. While the “Carbon Sequestered” counter showing “0 kg” despite a large claim is a minor inconsistency, it doesn’t overshadow the overall positive impression.

Initial User Experience and Navigation

The site’s navigation is intuitive, with clear menus for “Shop Now” leading to various tree collections. The ‘Quickview’ option on product listings is a handy feature, allowing users to get a snapshot of product details without navigating to a separate page.

• Clear Categories: Products are well-organised into logical categories like “Native Trees,” “Flowering Cherry Trees,” and “Fruit & Nut Trees.”
• Search Functionality: A visible search bar allows users to quickly find specific trees or products.
• Responsive Design: The site appears to be responsive, adapting well to different screen sizes, which is crucial for mobile users.
• Shopping Cart Visibility: The shopping cart with its current total is always visible, making it easy to track purchases.
• Wishlist Feature: The inclusion of a wishlist allows users to save items for later consideration, enhancing user retention.

Trust Signals and Credibility Indicators

Mailordertrees.co.uk makes a concerted effort to establish trust. The age of the domain (registered in 2007, expiring in 2031) as confirmed by WHOIS data, demonstrates a long-term presence in the market, which is far more reassuring than a newly registered domain.

• Nominet Data Validation: The WHOIS record shows that Nominet was able to validate the registrant’s name and address, indicating a verifiable business entity behind the website. This significantly reduces the risk of fraudulent operations.
• Registrar Information: The domain is registered with Team Blue Internet Services UK Limited (LCN), a reputable UK registrar, further lending to its legitimacy.
• Certificate Transparency: The presence of numerous SSL/TLS certificates (317 found on crt.sh) ensures secure communication and encryption of user data, vital for e-commerce transactions.
• Absence from Blacklists: The site is not found on any blacklists, which means it hasn’t been flagged for malicious activity or spam, another strong indicator of a safe browsing experience.

Product Presentation and Information

Each product listing on the homepage provides essential information at a glance, including the tree name, key features (e.g., “Weeping Form | Deep Pink Flowers | Compact Garden Choice”), regular price, and sale price.

• High-Quality Imagery: The use of clear images helps customers visualise the plants, though more varied angles or images of different growth stages could be beneficial.
• Concise Descriptions: The bulleted key features offer quick insights into the plant’s characteristics.
• Pricing Transparency: Both regular and sale prices are clearly displayed, highlighting savings for customers.
• Availability Status: Products are marked “Sold out” when not available, preventing customer frustration.
• Variety of Products: The homepage showcases a diverse range, from popular flowering cherries to native birches and fruit trees, catering to a wide audience.

Environmental Claims and Real-time Data

The “354,000kgs of Carbon Sequestered” claim is ambitious and positive, aligning with global environmental concerns. However, the accompanying real-time counter showing “0 kg” since 2008 needs immediate attention. Brightsun.co.uk Review

• Positive Environmental Stance: Promoting carbon sequestration through tree planting is an excellent initiative, reflecting a commitment to environmental stewardship.
• Data Inconsistency: The discrepancy between the headline claim and the live counter undermines the immediate credibility of this particular metric. It could be a technical oversight but needs to be rectified for full transparency.
• Educational Context: The explanation, “As our young trees grow, their carbon capture capacity increases each year. By planting and nurturing them, gardeners actively reduce their carbon footprint and contribute to a healthier planet,” provides valuable context, even with the data issue.

Mailordertrees.co.uk Pros & Cons

Understanding the strengths and weaknesses of any online retailer is crucial for making informed decisions. Mailordertrees.co.uk, while strong in many areas, also has aspects that could be improved. This detailed breakdown provides a balanced view, helping potential customers gauge their expectations.

Advantages of Mailordertrees.co.uk

The website presents several compelling reasons for customers to consider it for their tree and plant purchases. These advantages stem from their long-standing presence, clear business practices, and customer-focused approach.

• Established and Reputable: The domain registration since 2007, with a validation by Nominet, points to a legitimate and stable business. This longevity in the online market is a significant trust factor, especially in an industry where fly-by-night operations can exist. The company’s claim of being a “Family Business Established 1987” further solidifies this impression.
  • Long Operational History: Over 15 years of online presence.
  • Validated Registrant: Ensures the business is a verifiable entity.
  • Positive Industry Standing: Not blacklisted, indicating good operational health.
• Transparency in Customer Feedback: Directly linking to their Trustpilot reviews on the homepage demonstrates confidence in their service and a commitment to transparency. This allows potential customers to easily access external, unbiased feedback.
  • Direct Trustpilot Link: Encourages open review access.
  • Customer Confidence: Suggests the company stands by its products and service.
  • Community Engagement: Shows a willingness to interact with customer experiences.
• Product Assurance and Guarantees: The “2 Year Guarantee” and the statement “Grown In The UK” are strong selling points. Knowing that plants are locally grown can imply better acclimatisation to the UK climate and reduce transport stress. The guarantee offers peace of mind regarding plant viability.
  • Quality Assurance: Implies a standard of care in cultivation.
  • Local Sourcing: Potentially reduces environmental impact and improves plant resilience.
  • Customer Protection: Offers a clear recourse in case of issues.
• Clear Pricing and Delivery Information: The consistent display of both regular and sale prices, along with a clear £9.95 delivery charge for UK Mainland, provides transparency in costs, avoiding hidden fees.
  • No Hidden Costs: Shipping fees are stated upfront.
  • Value Proposition: Sale prices highlight potential savings.
  • Accessibility: Delivery cost is reasonable for plant shipping.
• User-Friendly Website Design: The intuitive navigation, clear product categories, and useful features like “Quickview” and a wishlist contribute to a smooth shopping experience.
  • Easy Navigation: Simple and logical site structure.
  • Convenient Features: Enhances the browsing and purchasing process.
  • Aesthetic Appeal: Clean and professional layout.

Disadvantages of Mailordertrees.co.uk

While the advantages are clear, there are areas where Mailordertrees.co.uk could enhance its offering and clarify information for a more robust customer experience.

• Inconsistent Environmental Data Display: The prominent “354,000kgs of Carbon Sequestered” claim juxtaposed with a “0 kg” live counter is confusing and undermines the credibility of this otherwise commendable initiative. This needs to be resolved for accuracy.
  • Data Discrepancy: Creates doubt about the stated environmental impact.
  • Potential for Misinformation: Even if unintentional, it can mislead customers.
  • Technical Glitch: Should be a priority to fix for site integrity.
• Limited Comprehensive Product Information: While key features are listed, more detailed care instructions, ideal growing conditions, mature size predictions, and suitability for different soil types for each specific plant could be beneficial. This would empower customers to make more informed decisions.
  • Basic Descriptions: Lacks in-depth horticultural advice per product.
  • Assumed Knowledge: Requires customers to do additional research.
  • Reduced Confidence: May lead to unsuitable plant choices for novices.
• Absence of Detailed ‘About Us’ Section: While they mention being a family business since 1987, a more elaborate ‘About Us’ page detailing their history, values, and team would humanise the brand and build deeper emotional trust with customers.
  • Lack of Personal Touch: Misses an opportunity to tell their story.
  • Generic Business Feel: Could be more engaging and relatable.
  • Missed Trust-Building Opportunity: A detailed history builds stronger connection.
• Returns Policy Details: While a 2-year guarantee is offered, a clear, separate section outlining the full returns and refund policy (e.g., for non-faulty items, transit damage, or if the customer changes their mind) would be beneficial.
  • Partial Policy Information: Only covers the guarantee, not general returns.
  • Potential for Confusion: Customers might be unsure of the process in other scenarios.
  • Industry Standard: Most reputable e-commerce sites have a comprehensive policy readily available.
• Customer Support Accessibility: While contact information might exist elsewhere, making it more immediately visible on the homepage (e.g., a phone number or live chat option) could enhance perceived customer support responsiveness.
  • Hidden Contact Info: May require searching to find support options.
  • Limited Immediate Assistance: No obvious live chat or prominent phone number.
  • Reduced User Confidence: Lack of easily accessible support can be frustrating.

Mailordertrees.co.uk Features

Mailordertrees.co.uk incorporates several features designed to streamline the customer’s journey from browsing to purchase. These functionalities enhance usability and provide information that aids decision-making, though some areas could be expanded for an even richer experience.

Product Categorisation and Filtering

The website employs a clear and logical categorisation system that helps users navigate their extensive inventory of trees. This is fundamental for an e-commerce site dealing with a diverse product range. Free-marketing-ideas.co.uk Review

• Broad Categories: Users can easily browse “Native Trees,” “Flowering Cherry Trees,” “Birch Trees,” and “Fruit & Nut Trees.” This high-level grouping is effective for customers with a general idea of what they’re looking for.
• Sub-categorisation (Implied): While not explicitly labelled as filters on the homepage, the “View All” links under various sections (e.g., “View All Our most popular trees”) suggest a deeper level of organisation that users can access.
• Seasonal and Thematic Collections: The promotion of “Summer Sale” and highlighting “Celebrate the Arrival of Spring with Flowering Cherry Trees” shows an attempt to curate collections based on seasonal relevance or specific gardening interests.
• Ease of Discovery: The clear sectioning helps users discover new types of trees they might not have considered.

Interactive Shopping Tools

The site includes standard e-commerce tools that are expected for a modern online store, making the purchasing process relatively straightforward.

• Quickview: This feature, available on product listings, allows users to see essential product details (name, key features, pricing) in a pop-up without leaving the current page. This reduces clicks and speeds up browsing.
  • Efficiency: Saves time for users browsing multiple products.
  • Convenience: Provides immediate access to vital information.
  • Enhanced User Flow: Minimises page reloads.
• Wishlist: Users can add products to a wishlist, which is particularly useful for planning future purchases or saving items for comparison. This encourages repeat visits and longer engagement.
  • Planning Aid: Helps customers organise desired items.
  • Retention Tool: Encourages users to return to the site.
  • Personalisation: Allows for a tailored shopping experience.
• Shopping Cart: The persistent shopping cart icon with the current total makes it easy for users to keep track of their selected items and proceed to checkout at any time.
  • Constant Visibility: Ensures users know their cart status.
  • Streamlined Checkout: Easy access to the purchase process.
  • Order Management: Simple way to review selected items.

Content and Information Resources

Beyond direct sales, Mailordertrees.co.uk provides valuable content, positioning itself as a resource for gardeners. This not only adds value for customers but also serves as an SEO booster.

• Blog/News Section: “Our Latest News & Tips” features articles like “Summer Watering Tips,” “Best Trees for Year-Round Interest,” and “Creating a Small Orchard.” This demonstrates expertise and a commitment to helping customers succeed with their plants.
  • Expert Advice: Provides practical, actionable gardening tips.
  • Engagement Tool: Keeps users on the site longer.
  • SEO Benefit: Generates relevant content for search engines.
• Product Feature Highlights: Each tree listing on the homepage includes concise, bulleted key features, such as “Weeping Form | Deep Pink Flowers | Compact Garden Choice” for the ‘Prunus Kiku Shidare Zakura Cheals Weeping Cherry Tree’.
  • Quick Information: Summarises vital characteristics.
  • Comparison Aid: Helps differentiate between similar products.
  • Clarity: Presents product benefits clearly and briefly.

Sales and Promotions

The website actively promotes sales, which is a common and effective e-commerce strategy to attract and retain customers.

• Prominent Sale Banners: The “Up To 50% OFF Save up to 50% OFF in our site wide summer sale” banner is unmissable, immediately highlighting potential savings.
• Discount Indicators: Products on sale clearly show the “Save X%” alongside the original and discounted prices, making the value proposition obvious.
• Seasonal Sales: The timing of the “summer sale” indicates a strategic approach to aligning promotions with gardening seasons, encouraging timely purchases.

Mailordertrees.co.uk Alternatives

When it comes to purchasing trees and plants online in the UK, the market offers a robust selection of reputable alternatives to Mailordertrees.co.uk. These options cater to varying needs, from specialist nurseries to large garden centre chains and comprehensive marketplaces. Each offers a unique blend of product range, pricing, and customer service.

1. Thompson & Morgan

Key Features: As one of the UK’s oldest and most respected seed and plant companies, Thompson & Morgan offers an unparalleled selection. They provide not only seeds and bulbs but also a vast range of young plants, shrubs, and trees. Their website is a treasure trove of gardening advice, with detailed growing guides and a comprehensive plant finder. They are known for introducing new and exclusive varieties to the market. Creaturecomforts.co.uk Reviews

• Extensive Catalogue: From annuals to perennials, vegetables, and trees.
• Expert Guides: Offers in-depth information on cultivation for all products.
• Innovation: Regularly introduces new plant varieties.
• Price: Varies significantly, but generally competitive for the quality. Seeds often start from £2, while larger plants can range from £10 to £50+.
• Pros: Highly reputable, immense variety, excellent educational resources, frequent discounts.
• Cons: Can be overwhelming for new gardeners due to sheer choice, not always the cheapest for larger specimen trees.
• Link: Thompson & Morgan

2. Crocus

Key Features: Crocus positions itself as a premium online garden centre, offering high-quality plants, garden furniture, and accessories. Their website is aesthetically pleasing, with stunning photography and meticulous plant information. They are known for sourcing plants from top nurseries and delivering them in excellent condition. Crocus is an ideal choice for those seeking specific, high-quality specimens or designing a curated garden.

• Premium Quality: Focus on healthy, well-grown plants.
• Design-Oriented: Catalogue suited for garden designers and enthusiasts.
• Detailed Information: Comprehensive details for each plant.
• Price: Generally higher than other mainstream nurseries due to premium focus. Many plants are in the £20-£100 range, with trees costing more.
• Pros: Superior plant quality, beautiful website, excellent for gifts, reliable delivery.
• Cons: More expensive, less focus on budget options.
• Link: Crocus

3. Gardening Express

Key Features: Gardening Express is well-regarded for its aggressive pricing and frequent deals, making it a popular choice for budget-conscious gardeners or those looking to buy in bulk. They offer a wide array of plants, including shrubs, trees, perennials, and bedding plants. While sometimes criticised for smaller plant sizes on arrival, the value for money is often exceptional, especially during sales.

• Value for Money: Often the cheapest option for many plants.
• Frequent Deals: Daily and weekly offers.
• Wide Range: Covers most common plant types.
• Price: Very competitive, with many plants starting from £5-£15.
• Pros: Great for large projects or filling out gardens affordably, quick delivery.
• Cons: Plants can sometimes be smaller than expected, less detailed care information than some competitors.
• Link: Gardening Express

4. Suttons Seeds

Key Features: While their name suggests a focus on seeds, Suttons also provides a substantial range of young plants, fruit bushes, and small trees. They are known for their strong heritage, quality seeds, and innovative new varieties. Their website is easy to navigate, and they often provide useful articles and tips for gardeners.

• Heritage Brand: Trusted name in gardening since 1806.
• Seed and Plant Integration: Comprehensive offering from seed to plant.
• Helpful Resources: Blog posts and guides for new gardeners.
• Price: Similar to Thompson & Morgan, with seeds starting around £1.50 and plants from £10 upwards.
• Pros: Reliable quality, good for both beginners and experienced gardeners, good variety of traditional and new plants.
• Cons: Not primarily focused on large, mature trees.
• Link: Suttons Seeds

5. Waitrose Garden (powered by Crocus)

Key Features: A partnership between Waitrose and Crocus, this platform combines the trusted brand name of Waitrose with Crocus’s horticultural expertise. It offers a curated selection of plants, garden tools, and outdoor lifestyle products. The focus is on quality and aesthetic appeal, often featuring plants suitable for stylish outdoor spaces.

• Curated Selection: Hand-picked range of quality products.
• Trusted Brands: Combines Waitrose reputation with Crocus expertise.
• Lifestyle Focus: Offers more than just plants, including garden decor.
• Price: Similar to Crocus, reflecting a premium offering.
• Pros: High quality and reliability, convenient for Waitrose customers, good for discerning buyers.
• Cons: Limited in scope compared to pure garden centres, prices are on the higher side.
• Link: Waitrose Garden

6. Blue Diamond Garden Centres

Key Features: Blue Diamond operates a large chain of garden centres across the UK, offering an extensive range of plants, garden furniture, homeware, and food. While primarily a physical retail experience, their website allows browsing and often provides information on stock availability. For those who prefer to see plants before buying, or need immediate pickup, a local Blue Diamond centre is a strong option. Unitedplumbingely.co.uk Review

• Physical Presence: Allows for in-person viewing and selection.
• Diverse Inventory: From plants to garden leisure and indoor living.
• Customer Experience: Often includes cafes and other amenities.
• Price: Varies widely, generally aligns with retail garden centre pricing.
• Pros: Ability to inspect plants, wider range of non-plant items, local support.
• Cons: Online purchasing is not as seamless or comprehensive as pure e-commerce sites, stock can vary by location.
• Link: Blue Diamond Garden Centres

7. Amazon UK – Garden & Outdoors

Key Features: As a massive online marketplace, Amazon UK offers an incredibly diverse range of garden and outdoor products from countless sellers. This includes seeds, small plants, gardening tools, outdoor furniture, and garden decor. While not a specialist plant nursery, its strength lies in convenience, competitive pricing, and the sheer volume of options.

• Vast Selection: Almost any garden product imaginable.
• Competitive Pricing: Due to multiple sellers.
• Customer Reviews: Provides social proof and insights into product quality.
• Price: Highly variable, from a few pounds to hundreds, depending on the seller and product.
• Pros: Convenience, fast shipping (especially with Prime), wide array of sellers and products.
• Cons: Quality consistency can vary significantly between sellers, less direct horticultural expertise, returns can sometimes be complex for live plants.
• Link: Amazon UK – Garden & Outdoors Category

Is Mailordertrees.co.uk Legit?

Based on our comprehensive review, yes, Mailordertrees.co.uk appears to be a legitimate and well-established online business. Several key indicators support this assessment, providing confidence to potential customers in the UK. The evidence points to a reputable company with a solid operational history rather than a transient or deceptive venture.

Domain and Registration Verification

One of the most immediate and reliable checks for legitimacy is the domain information. Mailordertrees.co.uk passes this test with flying colours.

• Longevity: The domain was registered on 21-Aug-2007, indicating over 15 years of continuous operation. This long history is a strong sign of stability and commitment, as scam websites rarely last this long. The expiry date of 21-Aug-2031 further underscores a long-term business plan.
• Registrant Validation: Nominet, the official registry for .uk domains, confirmed that they were able to match the registrant’s name and address against a third-party data source. This process, completed on 29-Mar-2015, means the business behind the website is a verified legal entity. Unverified or hidden registrant details are often red flags for suspicious sites.
• Reputable Registrar: The domain is managed by Team Blue Internet Services UK Limited (LCN), a known and reputable domain registrar in the UK. This affiliation adds another layer of trust, as legitimate registrars typically have policies against fraudulent activities.

Website Security and Infrastructure

A legitimate e-commerce site prioritises the security of its users’ data and transactions. Mailordertrees.co.uk demonstrates adequate security measures. Bwskiphire.co.uk Review

• SSL Certificate: The presence of numerous SSL/TLS certificates (317 found on crt.sh) confirms that the website uses encryption for data transfer. This means that any information you submit, such as personal details or payment information, is encrypted, protecting it from interception by malicious third parties. A missing or expired SSL certificate is a major red flag for any online store.
• DNS Records: The DNS records are properly configured, pointing to legitimate name servers (ns0.lcn.com, ns1.lcn.com, ns2.lcn.com) and valid IP addresses. This technical soundness suggests a well-maintained and professionally managed website infrastructure.
• Not Blacklisted: Critically, Mailordertrees.co.uk is not found on any known blacklists. This indicates it has not been flagged for malware, phishing, spamming, or other malicious activities by security authorities or community watchdogs.

Business Claims and Transparency

The information presented on their homepage reinforces their legitimacy.

• “Family Business Established 1987”: This claim, if accurate, points to decades of experience in the horticultural industry, predating their online presence. While a detailed “About Us” page would further elaborate, the statement itself adds significant weight to their credibility.
• “30 Years Experience”: This aligns with the “Established 1987” claim, demonstrating deep knowledge and expertise in cultivating and supplying trees.
• “2 Year Guarantee”: Offering a substantial guarantee provides confidence in the quality of their products and suggests they stand behind what they sell. This is a practice of legitimate businesses.
• “Grown In The UK”: This claim is a strong indicator of local sourcing and quality control, which is often preferred by UK customers.
• Trustpilot Link: The direct link to their Trustpilot reviews showcases transparency. While the discrepancy in the carbon sequestration counter is a minor point, the willingness to direct users to an external review platform demonstrates a commitment to open feedback. Over 350,000 Trustpilot reviews (as implied by the carbon claim) would signify significant customer interaction.

In conclusion, Mailordertrees.co.uk exhibits all the hallmarks of a legitimate online business. Its long operational history, verified registration details, robust website security, and transparent business claims collectively build a strong case for its trustworthiness.

Mailordertrees.co.uk Pricing

Understanding the pricing structure of Mailordertrees.co.uk is key for potential buyers to budget effectively and compare value. The website employs a clear pricing model, often featuring sale prices, and transparently communicates delivery costs.

Product Pricing Structure

Mailordertrees.co.uk generally lists individual prices for each tree, with clear indications of discounts where applicable.

• Individual Item Pricing: Each tree is priced per unit, which is standard for an e-commerce platform selling live plants. For instance, the ‘Prunus Kiku Shidare Zakura Cheals Weeping Cherry Tree’ is listed at a regular price of £64.99, currently on sale for £51.99.
• “Starting at” Prices: For some items, particularly those available in different sizes or forms, the price is listed as “Starting at,” indicating the lowest price point for that particular tree type. For example, the ‘Prunus Kanzan Flowering Cherry Tree’ starts at £44.99 (sale price) from a regular price of £64.99. This suggests tiered pricing based on factors like age, height, or pot size.
• Sale and Discounting: The site prominently features “Save up to 50% OFF in our site wide summer sale.” This strategy is effective in attracting customers and moving inventory, particularly during peak gardening seasons.
  • Percentage Discounts: Discounts are clearly shown as percentages (e.g., “Save 20%”, “Save 30%”), making it easy for customers to see the immediate benefit.
  • Before and After Prices: Both the regular price and the sale price are displayed, providing a clear comparison and highlighting the savings.
• Unit Price Indication: The “Unit price / per Sale” notation suggests that prices are for a single tree unless otherwise specified, which is standard for nurseries.

Delivery Costs

One of the crucial elements of online plant purchasing is the delivery cost, which can vary significantly depending on the size and weight of items. Sortlegal.co.uk Review

• Standard UK Mainland Delivery: Mailordertrees.co.uk clearly states a fixed delivery charge of £9.95 for UK Mainland orders. This upfront transparency is commendable as it allows customers to factor in the total cost before proceeding with their purchase.
  • Fixed Fee: A flat rate simplifies budgeting for shipping.
  • Geographical Limitation: Specifies “UK Mainland,” implying potential different costs or unavailability for Highlands, Islands, or Northern Ireland. Customers from these areas would need to inquire further.
• No Free Shipping Threshold: The homepage information does not indicate a free shipping threshold, meaning the £9.95 charge likely applies to all orders regardless of value, which is common for nurseries due to the specific handling and packaging required for live plants.

Price Comparison and Value Proposition

While individual prices might seem higher for some mature specimens compared to local garden centres, this often reflects the convenience of home delivery and the specialist nature of mail-order nurseries.

• Market Positioning: Their pricing seems to position them as a quality mid-range to premium supplier, especially given the “Grown In The UK” and “2 Year Guarantee” claims.
• Value for Convenience: The fixed delivery fee and the ability to order a wide variety of trees from home add value that might offset slight price differences compared to buying in person.
• Seasonal Fluctuations: Like many plant retailers, prices will likely vary with seasons, availability, and specific promotional periods. The current “Summer Sale” indicates active price management to attract buyers.

Overall, Mailordertrees.co.uk offers a transparent pricing model with clearly marked sales and a straightforward delivery fee. This clarity aids customers in making informed purchasing decisions.

Mailordertrees.co.uk vs. Competitors

When evaluating Mailordertrees.co.uk against its competitors in the UK online plant nursery market, it’s essential to consider various factors such as product range, pricing, customer service, and unique selling propositions. Each retailer carves out its niche, and understanding these differences helps consumers choose the best option for their gardening needs.

Product Range and Specialisation

Mailordertrees.co.uk focuses primarily on a good variety of trees, including native, flowering, birch, and fruit/nut trees. This specialisation can be a strength for customers specifically looking for trees.

• Mailordertrees.co.uk: Strong focus on various types of trees. Offers a good selection of popular and some specific varieties like ‘Prunus Kiku Shidare Zakura Cheals Weeping Cherry Tree’.
• Thompson & Morgan: Broader range extending far beyond trees to include seeds, bulbs, bedding plants, vegetables, and gardening equipment. Excellent for comprehensive garden projects.
• Crocus: High-end, curated selection of plants, including ornamental trees and shrubs, but also garden furniture and decor. Focus on aesthetics and quality.
• Gardening Express: Vast general plant nursery, offering shrubs, perennials, and smaller trees often at competitive prices, making it ideal for bulk buying or filling spaces.
• Suttons Seeds: Strong in seeds and younger plants, including fruit trees and bushes, but less of a focus on mature specimen trees.

Pricing Strategy and Value

Mailordertrees.co.uk offers competitive pricing, especially during sales, with a clear flat-rate delivery fee. Test4theory.co.uk Review

• Mailordertrees.co.uk: Mid-range pricing with significant discounts during sales. Transparent £9.95 UK Mainland delivery fee. Value proposition includes a 2-year guarantee and UK-grown trees.
• Thompson & Morgan: Generally competitive across its wide range. Often has promotional offers and bundles. Delivery costs vary by order size.
• Crocus: Higher price point, justified by premium quality, packaging, and presentation. Delivery costs are typically calculated based on order value and item size.
• Gardening Express: Often the cheapest option, particularly for mass purchases or specific deals. Delivery costs can be low but sometimes reflect simpler packaging.
• Amazon UK – Garden & Outdoors: Highly variable pricing due to multiple sellers. Can find excellent deals, but also higher prices. Delivery depends on the specific seller and Prime membership.

Customer Trust and Support

All reputable online nurseries prioritise customer trust, but their approaches can differ.

• Mailordertrees.co.uk: Builds trust through its long operational history (since 2007), family business claims (since 1987), 2-year guarantee, and direct Trustpilot link. The minor discrepancy in the carbon counter is a point to address.
• Thompson & Morgan: Strong brand recognition and decades of operation instil high trust. Comprehensive customer service and detailed care guides are available.
• Crocus: Reputation for high-quality products and excellent customer service. Their premium positioning implies a high level of support.
• Gardening Express: Customer reviews are mixed on plant size upon arrival, but their customer service generally aims to resolve issues.
• Amazon UK – Garden & Outdoors: Trust is dependent on individual sellers, though Amazon’s A-to-z Guarantee provides a safety net. Customer service varies by seller.

Unique Selling Propositions (USPs)

Each competitor brings something unique to the table.

• Mailordertrees.co.uk: Specialises in trees, highlights being “Grown In The UK,” and offers a clear 2-year guarantee. Their claims about carbon sequestration (despite the current counter glitch) also differentiate them.
• Thompson & Morgan: Known for its vast range, innovative new plant varieties, and extensive gardening expertise through its guides and catalogue.
• Crocus: Focuses on premium, visually appealing plants and garden items, ideal for creating curated garden spaces or gifting. Offers unparalleled aesthetic quality.
• Gardening Express: Its main USP is aggressive pricing and frequent, deep discounts, making it a go-to for budget-conscious bulk buyers.
• Waitrose Garden: Leverages the trusted Waitrose brand name with Crocus’s horticultural expertise, offering a curated selection for a more discerning customer.
• Blue Diamond Garden Centres: Offers the unique advantage of physical stores where customers can see and choose plants in person, alongside an extensive range of non-plant items and amenities.
• Amazon UK – Garden & Outdoors: The sheer convenience and breadth of product offerings from numerous sellers, combined with fast delivery options (Prime).

In summary, Mailordertrees.co.uk holds its own by specialising in trees, offering clear guarantees, and possessing a long, legitimate trading history. While it might not match the sheer breadth of a general garden retailer like Thompson & Morgan or the premium experience of Crocus, it provides a solid and trustworthy option for UK customers specifically looking to buy trees online.

Mailordertrees.co.uk FAQ

How long has Mailordertrees.co.uk been operating?

Mailordertrees.co.uk has been operating for a significant period; its domain was registered on 21st August 2007. The company also states it is a “Family Business Established 1987” with “30 Years Experience,” implying a long history in the horticultural sector even before their online presence. Drivejohnsons.co.uk Review

Is Mailordertrees.co.uk a legitimate website?

Yes, Mailordertrees.co.uk appears to be a legitimate website. Evidence includes its long domain registration (since 2007), validated registrant information by Nominet, proper SSL certificate for security, and no blacklisting for malicious activities.

What kind of trees does Mailordertrees.co.uk sell?

Mailordertrees.co.uk sells a variety of trees, including Native Trees (like Oaks, Birches, Hawthorns), Flowering Cherry Trees, Birch Trees, and Fruit & Nut Trees (such as Apple, Pear, and Cherry varieties).

Does Mailordertrees.co.uk offer a guarantee on its trees?

Yes, Mailordertrees.co.uk offers a “2 Year Guarantee” on its trees, providing customers with peace of mind regarding the quality and health of their purchases.

Where are Mailordertrees.co.uk’s trees grown?

Mailordertrees.co.uk explicitly states that their trees are “Grown In The UK,” which can be a significant factor for customers looking for locally sourced plants.

What is the delivery cost for Mailordertrees.co.uk?

The standard delivery cost for Mailordertrees.co.uk is £9.95 for UK Mainland orders. This fee is clearly stated on their homepage. Lawhive.co.uk Reviews

Does Mailordertrees.co.uk offer free delivery?

Based on the information provided on their homepage, there is no mention of a free delivery threshold. The stated delivery cost is £9.95 for UK Mainland.

How can I check Mailordertrees.co.uk’s customer reviews?

Mailordertrees.co.uk provides a direct link to their Trustpilot reviews from their homepage, allowing prospective customers to easily access external and independent customer feedback.

Are there any sales or discounts available on Mailordertrees.co.uk?

Yes, Mailordertrees.co.uk frequently offers sales and discounts. Their homepage prominently features a banner for a “site wide summer sale” with “Up To 50% OFF” and lists individual products with clear percentage savings.

Can I save items to a wishlist on Mailordertrees.co.uk?

Yes, Mailordertrees.co.uk includes a wishlist feature, allowing users to save products they are interested in for future reference or purchase.

Is my payment information secure on Mailordertrees.co.uk?

Yes, the presence of an SSL/TLS certificate (indicated by 317 certificates found on crt.sh) on Mailordertrees.co.uk means that your data, including payment information, is encrypted when transmitted, ensuring a secure transaction process. Justyou.co.uk Review

What is the significance of the “Carbon Sequestered” claim on the homepage?

Mailordertrees.co.uk claims “354,000kgs of Carbon Sequestered” by planting trees, highlighting their environmental contribution. However, it’s worth noting that the live counter next to this claim currently displays “0 kg.” This might be a technical issue needing correction.

What are the main benefits of buying from Mailordertrees.co.uk?

The main benefits include their long-standing reputation, a 2-year guarantee on trees, clear pricing, UK-grown stock, and a user-friendly website with transparent customer reviews.

Does Mailordertrees.co.uk offer specific care tips for trees?

Mailordertrees.co.uk features a “Latest News & Tips” section (blog) with articles on general gardening advice like “Summer Watering Tips” and “Creating a Small Orchard,” which can offer valuable guidance.

What types of fruit trees are available on Mailordertrees.co.uk?

Mailordertrees.co.uk offers various fruit and nut trees, including specific varieties like Morello Cherry, Conference Pear, Cox’s Orange Pippin Apple, and Stella Cherry.

How does Mailordertrees.co.uk compare to other online nurseries in the UK?

Mailordertrees.co.uk specialises in trees and offers a strong guarantee. Compared to broader nurseries like Thompson & Morgan, it focuses more on trees. Against premium options like Crocus, it might offer more competitive pricing for its tree selection, while being a more established and direct tree specialist than general marketplaces like Amazon.

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Can I find native UK trees on Mailordertrees.co.uk?

Yes, Mailordertrees.co.uk has a dedicated collection for “UK Native Trees,” featuring iconic species such as Oaks, Birches, and Hawthorns.

What happens if a tree from Mailordertrees.co.uk arrives damaged?

While the 2-year guarantee primarily covers health and viability, a reputable company like Mailordertrees.co.uk would typically address transit damage. It’s advisable to check their full returns policy or contact customer service for specific procedures in such cases.

Does Mailordertrees.co.uk sell accessories or gardening tools?

Based on the homepage text, Mailordertrees.co.uk primarily focuses on selling trees and plants. There’s no explicit mention of gardening tools or accessories in the provided information.

Is it possible to pick up orders directly from Mailordertrees.co.uk?

The website’s name, “Mail Order Trees,” and its stated delivery charge suggest that it operates primarily as an online, delivery-based service. There is no information on the homepage about options for direct collection. Shma.co.uk Reviews