nataro.co.uk FAQ

How can I get a free estimate from Nataro.co.uk?

You can get a free in-house estimate from Nataro.co.uk by contacting them directly via their phone number, 0203 743 9997, or by sending an email to [email protected]. They also mention that guide prices can be quoted over the phone.

Read more about nataro.co.uk:
Nataro.co.uk Review: A Deep Dive into Online Presence and Trust Factors

What services does Nataro.co.uk offer?

Nataro.co.uk specialises in professional curtain and blind cleaning services throughout London. They also offer additional services such as curtain re-lining, curtain alterations, blind re-lining, and blind alterations (e.g., shortening length, repairing curtain rails, strings in blinds).

Does Nataro.co.uk offer on-site curtain cleaning?

No, Nataro.co.uk explicitly states that they strongly advise against on-site cleaning, which they believe often produces unsatisfactory results. Their process involves taking your curtains to their dedicated studios for professional dry cleaning.

What type of curtains and blinds can Nataro.co.uk clean?

Nataro.co.uk cleans various types of curtains including interlined, silk, embroidered, and blackout curtains. They also clean all types of blinds and nets, indicating a broad capability to handle different materials and styles.

Is there a guarantee provided by Nataro.co.uk?

Yes, Nataro.co.uk provides a “full no-shrinkage guarantee” for their cleaning services, ensuring that your curtains are restored to their original beauty without shrinking. They also mention “total satisfaction” as part of their service package.

How long does the Nataro.co.uk cleaning process take?

The website does not specify an exact timeframe for the cleaning process. However, it outlines a four-step process involving inspection, transportation to studios, professional cleaning, and then re-hanging, implying a multi-day service cycle rather than same-day completion.

Does Nataro.co.uk offer collection and re-hanging services?

Yes, Nataro.co.uk provides a complete “take down and re-hang service.” Their fitters inspect, remove, transport, clean, and then return, re-hang, steam, and dress your refreshed curtains.

What areas does Nataro.co.uk serve?

Nataro.co.uk explicitly states that their services are “Available throughout London,” indicating their operations are limited to the London metropolitan area.

Are customer testimonials available on Nataro.co.uk?

Yes, the Nataro.co.uk homepage includes a section titled “WHAT CUSTOMERS SAY ABOUT NATARO” with two testimonials from individuals identified by their names and London postcodes.

Does Nataro.co.uk have a physical business address listed?

No, the Nataro.co.uk website does not prominently display a physical business address or registered office details. Only an email address and phone number are readily available for contact.

Are the prices for Nataro.co.uk services listed online?

No, Nataro.co.uk operates on a quotation-based model. Prices are not listed online; instead, a free in-house estimate is provided after an on-site inspection, or guide prices can be given over the phone.

Is there a privacy policy or terms and conditions on Nataro.co.uk?

Based on a review of the homepage, there are no clearly visible links to a comprehensive Privacy Policy or Terms and Conditions page. This is a notable omission for a business website.

Can I book Nataro.co.uk services online?

The website does not appear to offer an online booking system. The process described requires direct contact via phone or email to arrange a free estimate and subsequent service.

What kind of equipment does Nataro.co.uk use?

Nataro.co.uk states that their “skilled personnel use only the most advanced cleaning and finishing equipment,” and they utilise a “Full dry cleaning method” for effective cleaning.

Do they offer repairs for curtains and blinds?

Yes, Nataro.co.uk explicitly offers services for “Any repairs or alterations required,” including replacing linings, shortening length, repairing curtain rails, and fixing strings in blinds.

Is Nataro.co.uk suitable for commercial clients?

Yes, Nataro.co.uk mentions having a “faithful domestic and commercial client following,” indicating that they serve both residential and business customers.

How experienced is Nataro.co.uk in the dry cleaning industry?

Nataro.co.uk states they have “vast experience in the dry cleaning industry,” which they claim reflects their high professional standards.

Does Nataro.co.uk offer aftercare support?

Yes, the Nataro.co.uk service package explicitly includes “Aftercare support,” suggesting ongoing assistance or advice after the cleaning and re-hanging process.

Are there any industry affiliations or accreditations mentioned on the Nataro.co.uk website?

No, the Nataro.co.uk website does not display any affiliations with professional cleaning associations, industry bodies, or specific accreditations.

How does Nataro.co.uk ensure customer satisfaction?

Nataro.co.uk aims to ensure total satisfaction through a hassle-free service package, a full no-shrinkage guarantee, and professional handling, including specific steps like fitters wearing shoe covers and accommodating busy schedules.