Outdoormakeovergroup.co.uk Review

Based on checking the website Outdoormakeovergroup.co.uk, it appears to be a legitimate business offering outdoor home improvement services across Cornwall, Devon, and Somerset in the UK. The site provides a comprehensive overview of their services, customer testimonials, and clear contact information. However, a deeper dive reveals a few areas where a more robust online presence would inspire greater trust and transparency.

Overall Review Summary:

Website Professionalism: High
Service Clarity: Excellent
Customer Testimonials: Abundant and detailed
Transparency (Online): Moderate – Lacks immediate access to company registration, specific accreditations on the homepage, and detailed terms of service.
Ethical Consideration (Islamic Perspective): Generally permissible, as the core services involve home improvement. However, the inclusion of “Hot Tubs & Spas” is a point of caution, as these can sometimes be associated with activities or environments that might not align with Islamic principles of modesty or appropriate social interaction, particularly if they are promoted for mixed gatherings or excessive leisure. The website should ideally focus on the practical and family-oriented aspects of home improvement.
Overall Recommendation: Cautiously Recommended, with a note on the “Hot Tubs & Spas” offering.

The website effectively showcases its range of services, from resin-bound driveways and artificial grass to decking and balustrades. It boasts a plethora of 5-star reviews, indicating strong customer satisfaction. The “Before & After” gallery and “Meet the Team” sections add a personal touch, which is commendable. However, for a business of this nature, readily verifiable company registration details (e.g., a Companies House link), explicit insurance details, and clearly laid-out terms and conditions (beyond just the “OMG Commitment” page) directly on the homepage or easily accessible from it would significantly enhance trust. While the services themselves are generally beneficial for home improvement, the mention of “Hot Tubs & Spas” requires careful consideration. From an Islamic perspective, while a hot tub itself isn’t inherently problematic, its use often leans towards indulgence, mixed-gender interaction, or simply an emphasis on fleeting pleasure, which might distract from more meaningful pursuits. Therefore, while not strictly forbidden, it’s an area where moderation and mindful use are key.

Best Alternatives for Ethical Home & Outdoor Improvements:

When seeking to enhance your living space, focusing on practical, long-lasting, and family-friendly improvements aligns well with ethical considerations. Here are some top alternatives and categories to consider:

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Green & Sustainable Landscaping
- Key Features: Focus on native plants, water-efficient irrigation, natural materials (stone, wood), and biodiversity.
- Average Price: Varies widely based on project scope, from a few hundred pounds for a small garden to tens of thousands for extensive redesigns.
- Pros: Environmentally friendly, reduces utility bills, creates a serene natural environment, often requires less intensive maintenance in the long run.
- Cons: Can have a higher initial cost, requires patience for plant growth.
Durable Driveway & Paving Solutions
- Key Features: Options like permeable block paving, natural stone slabs, or even high-quality gravel with proper drainage.
- Average Price: £50-£150 per square metre, depending on material and complexity.
- Pros: Longevity, aesthetic appeal, improved drainage, increases property value.
- Cons: Can be a significant investment, requires professional installation for best results.
Quality Timber or Composite Decking
- Key Features: Ethically sourced timber (FSC certified) or recycled composite materials, strong structural integrity, low-slip surfaces.
- Average Price: £30-£100 per square metre for materials, plus installation.
- Pros: Creates a functional outdoor living space, adds character, versatile for various designs.
- Cons: Requires regular maintenance (for timber), initial cost can be high for composite.
Robust Fencing & Gate Systems
- Key Features: High-quality timber, metal, or composite materials for privacy and security, durable hardware.
- Average Price: £40-£120 per metre, depending on height and material.
- Pros: Enhanced privacy, improved security, defines property boundaries, adds to curb appeal.
- Cons: Installation can be labour-intensive, potential for rot if not maintained (timber).
Outdoor Lighting for Security & Ambiance
- Key Features: LED lighting for energy efficiency, motion sensors for security, subtle pathway lighting.
- Average Price: £50-£500+, depending on scale and complexity.
- Pros: Increases safety and security, extends usability of outdoor spaces, enhances aesthetics.
- Cons: Requires electrical work, initial cost for quality systems.
Garden Sheds & Storage Solutions
- Key Features: Durable timber or metal construction, ample storage space, secure locking mechanisms, proper ventilation.
- Average Price: £300-£2000+, depending on size and material.
- Pros: Organises garden tools and equipment, protects items from weather, adds functional space.
- Cons: Requires a solid base, assembly can be time-consuming, takes up garden space.
Rainwater Harvesting Systems
- Key Features: Rainwater butts or larger underground tanks, filtration systems for garden use.
- Average Price: £50-£500+ for basic systems, more for integrated solutions.
- Pros: Eco-friendly, reduces water bills, provides a sustainable water source for gardening.
- Cons: Requires space for storage, initial setup can be involved, water is non-potable without advanced filtration.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Table of Contents

Outdoormakeovergroup.co.uk Review & First Look

When first landing on Outdoormakeovergroup.co.uk, the immediate impression is one of professionalism and competence. The website is well-designed, visually appealing, and structured to clearly communicate the company’s core services. From a user experience perspective, navigation is intuitive, with key sections like “About Us,” “Meet the Team,” “Gallery,” and “Customer Reviews” easily accessible. This immediately signals a commitment to transparency and showcasing their work.

Initial Website Assessment

The homepage prominently displays a large hero section inviting users to “Book your FREE no obligation survey today,” a common and effective call to action for service-based businesses. Below this, there’s a clear categorisation of their primary services: “Resin Bound Driveways,” “Artificial Grass,” “Decking,” and “Balustrades.” This provides an immediate understanding of their expertise. The inclusion of “5 Star Reviews!” with direct links to customer testimonials is a powerful trust signal, leveraging social proof to build confidence in potential clients.

Geographical Focus and Service Reach

It’s evident that Outdoor Makeover Group primarily serves the South West of England, specifically mentioning “Cornwall, Devon & Somerset” multiple times. This geographical specificity is crucial for local service providers, ensuring that potential customers know if they fall within the service area. The mention of being a “proud family-operated business” also adds a personal touch, often resonating well with consumers looking for reliable, community-focused services rather than large, impersonal corporations. This regional focus allows them to concentrate resources and potentially offer more tailored services to their local clientele, leveraging local knowledge and supplier networks.

What’s Immediately Apparent

The website’s clean layout and high-quality imagery immediately convey a sense of reliability. They highlight “Fully Project Managed” services, aiming to alleviate customer concerns about the complexity of outdoor transformations. The “Before & After” and “Gallery” sections are crucial visual aids, allowing prospective clients to see the tangible results of their work, which is often a significant factor in decision-making for home improvement projects. The direct communication options, such as WhatsApp and a contact number, further streamline the customer inquiry process.

Outdoormakeovergroup.co.uk Pros & Cons

Delving into the specifics of Outdoormakeovergroup.co.uk, it’s essential to weigh its strengths against areas where it could improve. While the website presents a strong case for their services, a critical review uncovers both highly commendable aspects and some notable limitations, particularly concerning comprehensive online transparency.

Advantages of Outdoormakeovergroup.co.uk

Extensive Portfolio and Testimonials: The website boasts a significant collection of “Before & After” photos and a dedicated “Customer Reviews” page featuring testimonials from Trustpilot and Google. This is crucial for building trust, as potential clients can see real-world examples of their work and hear directly from satisfied customers. For example, Christine Wills on Trustpilot noted “Excellent decking achieved using top grade materials. Love the end result.” Such detailed feedback, including names and platforms, lends authenticity.
Clear Service Offerings: The range of services—from resin bound driveways and artificial grass to decking, balustrades, and even kitchen design—is clearly outlined. Each service has a dedicated page providing more information, which helps users understand the scope of work. This clarity avoids ambiguity and sets proper expectations for the services offered.
Professional and User-Friendly Design: The website’s aesthetic is clean, modern, and easy to navigate. The use of high-quality images and a logical flow enhances the user experience. Key information is accessible within a few clicks, demonstrating a commitment to online usability. The site is likely responsive, adapting well to various devices, which is critical in today’s mobile-first world.
Strong Local Presence: By explicitly targeting Cornwall, Devon, and Somerset, the company establishes itself as a local expert, which can be reassuring for customers seeking contractors in their specific region. This geographical focus allows them to build a strong reputation within these communities.
Customer-Centric Approach: The promise of a “FREE no obligation survey,” “Fully Project Managed” services, and a “seamless experience” highlights their focus on customer satisfaction. The mention of “OMG Commitment” further reinforces their dedication to quality and client happiness.

Areas for Improvement and Potential Disadvantages

Lack of Direct Company Registration Details: While they state they are a “family-operated business,” the website does not immediately provide a UK Companies House registration number or a direct link to their registration profile. This is a common practice for reputable businesses to enhance online credibility and allows users to independently verify the company’s legal status, financial health, and director information. A quick search on Companies House for “Outdoor Makeover Group” would typically yield results, but not having it directly on the site is a missed opportunity for transparency.
Limited Online Terms and Conditions: While the “OMG Commitment” page provides an overview of their values, a comprehensive set of terms and conditions for their services, warranty details, and customer rights is not immediately apparent or easily linked on the homepage. Such documents are crucial for consumer protection and clarity, outlining payment terms, cancellation policies, dispute resolution, and guarantees. A robust T&C section is a hallmark of a transparent business operation.
Opaque Pricing Structure: As expected for bespoke services, exact pricing is not available online. While this is understandable for customised projects, a more general indication of how quotes are formulated, or a range for typical small projects, could be beneficial. The site mentions a “clear, transparent quote within 48 hours,” which is a good step, but more upfront information could manage customer expectations regarding budget.
Inclusion of “Hot Tubs & Spas” from an Ethical Standpoint: While not inherently problematic, the inclusion of “Hot Tubs & Spas” as a service, specifically under a “Luxury indulgence in your own home” banner, might be a point of caution from an Islamic ethical perspective. The emphasis on “luxury indulgence” rather than health or family-oriented relaxation could be seen as promoting excessive worldly pleasure. While the product itself is neutral, the marketing emphasis could be refined to align more closely with principles of moderation and avoiding extravagance. For a blog focused on ethical considerations, this is a noteworthy point. Businesses aiming for broader appeal might consider framing all services in a way that aligns with universal values of practicality, family well-being, and community benefit.
Absence of Industry Accreditations/Certifications on Homepage: While the company might possess relevant industry certifications (e.g., for resin bound surfaces, decking installation, or general building), these are not prominently displayed on the homepage. Logos of recognised trade associations or professional bodies (e.g., BALI for landscaping, FMB for builders) would add another layer of trust and demonstrate adherence to industry standards and best practices.

How to Approach Outdoormakeovergroup.co.uk

Navigating a service-based website like Outdoormakeovergroup.co.uk effectively involves understanding their service model, payment structures, and how to get the most out of your interaction. For potential clients, it’s about being informed and ensuring your expectations align with what the company offers.

Understanding Their Service Model

Outdoormakeovergroup.co.uk operates as a full-service outdoor home improvement provider. Their model is centred around delivering “fully project managed” solutions, meaning they handle everything from initial consultation and design to material sourcing and installation. This approach aims to provide a hassle-free experience for the customer, eliminating the need for them to coordinate multiple contractors or manage the project themselves. They emphasise a three-step process:

Survey: A “no obligation survey” where their team inspects and measures the project area, bringing product samples.
Quote: A “clear, transparent quote within 48 hours” via email or post, with “no hidden costs.”
Schedule & Enjoy: Upon acceptance, installation is scheduled, followed by enjoyment of the renovated space, backed by a “product-specific warranty.”

This structured approach is designed to provide clarity and minimise surprises, which is a significant benefit for homeowners undertaking significant outdoor renovations.

Payment Structure and Transparency

The website mentions that “Payment was taken in stages so we always felt that OMG was a credible and safe company to deal with.” This staged payment approach is a positive sign of a reputable contractor. It typically means that payments are tied to project milestones (e.g., deposit, completion of phase 1, completion of phase 2, final payment upon satisfactory completion). This protects both the customer and the contractor, ensuring that funds are released as work progresses and milestones are met. It reduces the risk for the customer by not requiring a large upfront payment for work yet to be done. While specific payment terms are not detailed on the public-facing pages, the mention of “staged payments” from customer testimonials indicates a flexible and trustworthy financial arrangement.

Engaging with the Team

The “Meet the Team” page is a thoughtful addition, providing a personal touch that can often be missing from online interactions. Knowing the faces behind the business—from the management to the installation teams—can foster a greater sense of connection and trust. This humanises the company and allows potential clients to feel more comfortable reaching out. Direct contact options like WhatsApp and phone calls further facilitate easy communication, crucial for project discussions and addressing any concerns.

Verifying Claims and Due Diligence

While the website presents a highly positive image, any discerning consumer should conduct their due diligence. This includes:

Checking Company Registration: As noted earlier, verifying their registration on Companies House is a crucial step to confirm their legal standing.
Requesting References: Beyond the testimonials on the website, asking for direct client references for similar projects can provide invaluable insights into their work quality, reliability, and customer service.
Reviewing Contracts and Warranties: Before signing any agreement, thoroughly review the full contract, including detailed terms and conditions, payment schedules, and the specifics of any product-specific warranties. Understand what is covered, for how long, and the process for making a claim.
Insurance Verification: Confirm that the company has appropriate public liability and employer’s liability insurance. Reputable contractors will be happy to provide proof of insurance, protecting both parties in case of accidents or damage during the project.

By following these steps, potential clients can build a comprehensive understanding of Outdoormakeovergroup.co.uk and make an informed decision about their services.

Outdoormakeovergroup.co.uk Alternatives

When considering outdoor home improvements, exploring alternatives is a wise move, not just for comparison but also to ensure alignment with personal values and project specifics. While Outdoor Makeover Group offers a broad range of services, there are numerous other reputable companies and approaches in the UK market. These alternatives often specialise in particular areas or offer different service models, allowing for a more tailored selection.

Specialised Outdoor Improvement Companies

Many companies focus on a niche area, offering deeper expertise and potentially more competitive pricing within that specific field.

Specialised Driveway Companies: For projects solely focused on driveways (resin, block paving, tarmac), companies that specialise in this area might offer a wider range of materials, innovative installation techniques, or more competitive rates due to their scale and specialisation. Examples include national chains like Resin Driveways UK or local independent contractors.
- Pros: Deep expertise, potentially faster project completion for their niche, broad material options.
- Cons: Limited to specific services, may require coordinating with other contractors for a complete makeover.
Artificial Grass Installers: Companies like Namgrass or Everlast Artificial Grass specialise exclusively in artificial turf solutions, often providing extensive warranties and a broader selection of grass types and pile heights.
- Pros: Expert knowledge of artificial grass, potentially better deals on materials, comprehensive after-care advice.
- Cons: Only focused on one aspect of landscaping.
Decking & Landscaping Specialists: For complex garden transformations, companies focusing purely on landscape design and construction, such as those affiliated with the British Association of Landscape Industries (BALI), might offer more intricate design capabilities, a broader plant palette, and holistic garden planning.
- Pros: Creative design solutions, comprehensive garden transformations, expertise in horticulture and hardscaping.
- Cons: Often higher cost for bespoke design, project timelines can be longer.

DIY (Do-It-Yourself) and Project Management

For those with the time, skills, and inclination, managing an outdoor makeover as a DIY project or by hiring individual tradespeople can be a cost-effective alternative.

Sourcing Materials Directly: Buying materials from large suppliers like Travis Perkins, Wickes, or local builders’ merchants can save on contractor mark-ups.
- Pros: Significant cost savings, full control over material quality and selection.
- Cons: Requires significant research, logistics management, and potential for errors if inexperienced.
- Ethical Note: Ensure materials are sustainably sourced (e.g., FSC certified timber) and workers involved in their production are treated fairly.
Hiring Individual Tradespeople: Engaging a general labourer for groundworks, a specific paver for driveways, or a carpenter for decking can provide flexibility. Platforms like Checkatrade.com or MyBuilder.com can help find vetted local tradespeople.
- Pros: More control over each component, potential for cost savings on labour, ability to choose specialists for each task.
- Cons: Requires significant time and effort for project management, risk of scheduling conflicts, less integrated warranty.

Considerations for Choosing an Alternative

When evaluating alternatives, consider:

Project Scope: Is it a single-service job or a full outdoor transformation? Specialised companies are great for the former, while integrated service providers like OMG are better for the latter.
Budget: DIY or managing individual trades can be cheaper but demands more time. Full-service companies offer convenience for a premium.
Time Commitment: How much time are you willing to invest in managing the project?
Expertise Level: Do you have the knowledge to oversee complex construction, or would you prefer a company that handles everything?
Ethical Priorities: Are you looking for companies with specific environmental certifications, fair labour practices, or that align with broader ethical consumption principles?

By carefully considering these factors, consumers can choose an alternative that best fits their needs and values for their outdoor makeover project.

Outdoormakeovergroup.co.uk Pricing

Understanding the pricing structure of a service-based business like Outdoormakeovergroup.co.uk is crucial for potential customers, even if specific figures aren’t readily available online. Home improvement projects, especially those involving significant outdoor transformations, are inherently bespoke, meaning costs vary wildly based on scope, materials, site conditions, and labour.

The Bespoke Nature of Pricing

Outdoormakeovergroup.co.uk explicitly states, “Post-Inspection, expect a clear, transparent quote within 48 hours via email or post. No hidden costs, just straightforward pricing.” This indicates that their pricing model is entirely project-based. Unlike off-the-shelf products, a driveway or a complex landscaping project cannot have a standardised price tag. Factors that influence the final quote include:

Material Choice: Resin-bound surfaces, for instance, have different costs based on aggregate type and colour. Composite decking varies in price from timber, and within composites, there are different grades and brands.
Project Size and Scale: A larger driveway or more extensive landscaping naturally requires more materials and labour hours.
Site Preparation: The condition of the existing site significantly impacts cost. Extensive excavation, removal of old structures, or difficult access can add considerable expense.
Complexity of Design: Intricate patterns, custom balustrades, or multi-level decking will require more skilled labour and time than simpler installations.
Geographical Location: While Outdoormakeovergroup.co.uk serves Cornwall, Devon, and Somerset, local labour rates and material transportation costs can vary slightly even within this region.

How to Get a Quote

The company’s process for obtaining a quote is straightforward:

Book a FREE no obligation survey: This is the essential first step. A surveyor visits the property to assess the area, discuss requirements, and take measurements. They also bring product samples, which helps in material selection and understanding costs.
Receive a quote: Within 48 hours of the survey, a detailed quote is provided. This quote should itemise the costs, clearly outlining materials, labour, and any additional charges.

It’s vital for customers to ensure the quote is comprehensive and includes everything discussed, leaving no room for unexpected costs later.

Payment Stages and Financial Security

As highlighted in customer testimonials, Outdoor Makeover Group employs a staged payment system. This is a standard and recommended practice in the construction and home improvement industry. A typical payment structure might look like this:

Initial Deposit: To secure the booking and cover initial material procurement (e.g., 20-30% of the total).
Mid-Project Payments: Payments tied to specific milestones or completion of significant phases (e.g., groundworks complete, materials delivered, main structure built).
Final Payment: The remaining balance paid upon satisfactory completion of the entire project.

This staged approach benefits the customer by ensuring that payments are commensurate with the progress of the work, providing a level of financial security. It incentivises the contractor to complete phases on time to receive the next payment. Always ensure this payment schedule is clearly outlined in the contract before any work commences or payments are made.

Value for Money

When evaluating the “affordability” of a quote from Outdoormakeovergroup.co.uk, it’s not just about the raw cost. It’s about the value proposition, which includes:

Quality of Materials: Are they using high-grade, durable materials?
Expertise of Workmanship: Do they have a skilled and experienced team, as suggested by their 5-star reviews?
Project Management: Is the project fully managed, saving you time and stress?
Warranty: Is there a clear, product-specific warranty for the work done?
Aftercare/Support: What happens if issues arise post-completion?

Comparing quotes from multiple contractors, understanding what each quote includes (and excludes), and assessing the overall value delivered (not just the lowest price) is the best approach to ensuring a satisfactory investment in your outdoor space.

FAQ

What services does Outdoormakeovergroup.co.uk offer?

Outdoormakeovergroup.co.uk offers a comprehensive range of outdoor home improvement services, including resin bound driveways, artificial grass installation, bespoke decking solutions (timber, composite, Millboard), balustrade systems, hard landscaping, fencing and gates, fascias and guttering, spray granite applications, and bespoke builds like pergolas and carports. They also mention upcoming kitchen design and installation services.

Is Outdoormakeovergroup.co.uk a national company or regionally focused?

Outdoormakeovergroup.co.uk is regionally focused, primarily serving customers across Cornwall, Devon, and Somerset in the United Kingdom.

How do I get a quote from Outdoormakeovergroup.co.uk?

You can get a quote by booking a free, no-obligation survey through their website. A team member will inspect your project area, discuss your vision, and provide product samples. You should then receive a clear quote within 48 hours.

Are there any hidden costs with Outdoormakeovergroup.co.uk’s pricing?

According to their website, they promise “No hidden costs, just straightforward pricing” after the initial survey. It is always recommended to review the detailed quote thoroughly to understand all inclusions.

What is the payment process for Outdoormakeovergroup.co.uk projects?

Customer testimonials indicate that payment is typically taken in stages, which is a common and reassuring practice in the home improvement industry. Specific payment schedules would be detailed in your contract.

Does Outdoormakeovergroup.co.uk offer warranties on their work?

Yes, the website mentions a “product-specific warranty” for their renovated spaces, guaranteeing the quality of their work.

Can I see examples of Outdoormakeovergroup.co.uk’s previous projects?

Yes, Outdoormakeovergroup.co.uk has a “Gallery” section and a “Before & After” page on their website where you can see images of their completed projects and the transformations they have achieved.

Does Outdoormakeovergroup.co.uk have customer reviews?

Yes, they prominently feature “5 Star Reviews!” on their homepage and have a dedicated “Customer Reviews” page with testimonials from platforms like Trustpilot and Google.

Is Outdoormakeovergroup.co.uk a family-operated business?

Yes, the website states that Outdoor Makeover Group is a “proud family-operated business.”

Do they offer artificial grass for pets?

While not explicitly stated for pets, their artificial grass services are promoted for “lush beauty and effortless maintenance,” suggesting suitability for various outdoor uses, including family and pet-friendly spaces. It is best to confirm specific pet-friendly options with them directly.

What kind of decking solutions do they provide?

They offer custom decking solutions using timber, composite, and Millboard materials, designed for durability and style to transform outdoor spaces.

Can Outdoormakeovergroup.co.uk help with complex landscaping designs?

They offer “Hard Landscaping” services and bespoke builds like pergolas, suggesting they can handle a range of complex design requirements. For very intricate garden designs, it’s worth discussing your specific vision during the survey.

Where is Outdoormakeovergroup.co.uk’s showroom located?

Outdoormakeovergroup.co.uk has a showroom. The website has a “Visit our Showroom” link, which likely provides details on its location and opening hours.

How long does it take to get a quote after a survey?

Outdoormakeovergroup.co.uk commits to providing a “clear, transparent quote within 48 hours” after the completion of your survey.

What if I need to make changes to my project after the quote?

While the website doesn’t explicitly detail this, it’s standard practice for reputable contractors to accommodate changes. You would need to communicate any desired modifications to them, which may result in a revised quote and potentially adjusted timelines.

Does Outdoormakeovergroup.co.uk offer free consultations?

Yes, they offer a “FREE no obligation survey,” which functions as a free consultation to discuss your project needs and receive a tailored quote.

What is OMG Kitchens and when is it launching?

OMG Kitchens is an upcoming service from Outdoor Makeover Group, described as a “one-stop design and install solution” for kitchens, launching in August (as per the homepage text).

How can I contact Outdoormakeovergroup.co.uk?

You can contact them via phone (Call Us link), WhatsApp (Whatsapp link), or by booking a design appointment or survey through their website.

Do they only do residential projects, or commercial as well?

While much of the focus is on residential makeovers, their “Spray Granite” service mentions “Domestic and commercial applications,” suggesting they undertake commercial projects as well. It’s best to confirm for specific service types.

What types of driveway solutions do they offer besides resin bound?

In addition to resin bound driveways, they offer driveway solutions including tarmac, block paving, and gravel options to suit various needs and preferences.