Penworthamglass.co.uk Review

Based on looking at the website, Penworthamglass.co.uk appears to be a legitimate local business specialising in conservatory roof repairs, emergency glazing, and the installation/repair of UPVC windows and doors in the North West of England. The site provides essential contact information and outlines their services clearly, focusing on practical home improvement needs. However, the overall online presence feels somewhat basic, lacking some of the robust features often found on more established, modern business websites.

Here’s an overall review summary:

• Company Name: PGL (Penwortham) Ltd / Penwortham Glass Ltd
• Services Offered: Conservatory roof repair, 24-hour emergency glazing & board-up, UPVC window & door installation/repair, roofline & guttering service.
• Service Area: North West of England, based in Preston.
• Experience: Over 25 years in the glazing industry.
• Emergency Response Time: Under 2 hours.
• Contact Information: Provides telephone numbers, mobile number, and email.
• Social Media Presence: Linked Facebook page.
• Testimonials: Mentions a ‘Reviews’ section, indicating customer feedback is available.
• Privacy Policy: Available and linked.
• Online Booking/Quoting: Not explicitly available from the homepage.
• Detailed Service Breakdown: Basic descriptions provided.
• Pricing Information: No explicit pricing details or ranges.

While Penworthamglass.co.uk seems to be a genuine service provider for essential home repairs and installations, its digital footprint could be more comprehensive. For a business operating in today’s digital landscape, a more detailed presentation of services, transparent pricing, and a more interactive user experience would significantly enhance trust and appeal. The focus on core services like glass repair and installation aligns well with practical, necessary home maintenance.

Here are some alternatives for home improvement services in the UK, focusing on reputable and well-established options:

• Angi (formerly Angie’s List)

  

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  Amazon.com: Check Amazon for Penworthamglass.co.uk Review Latest Discussions & Reviews:

  • Key Features: Connects homeowners with local service professionals for a wide range of home improvement projects, including glazing, window fitting, and general repairs. Offers verified reviews and project management tools.
  • Price: Free to use for finding professionals; professionals pay for leads.
  • Pros: Extensive network of vetted contractors, customer reviews provide transparency, good for finding specialists in specific trades.
  • Cons: Quality of professionals can vary, some users report pushy sales tactics from contractors.

• Checkatrade

  • Key Features: A directory of vetted and reviewed tradespeople in the UK. Tradespeople undergo checks on their qualifications, insurance, and professional standing. Customers can leave reviews and ratings.
  • Price: Free for customers; tradespeople pay a membership fee.
  • Pros: Strict vetting process for tradespeople, comprehensive customer reviews, covers a vast array of services from glazing to roofing.
  • Cons: Membership fees for tradespeople can sometimes be reflected in pricing, occasional issues with disputes.

• Rated People

  • Key Features: Allows homeowners to post jobs and receive quotes from local tradespeople. Tradespeople can bid on jobs, and customers can review their profiles and past work.
  • Price: Free for homeowners; tradespeople pay for leads.
  • Pros: Easy to get multiple quotes quickly, competitive pricing due to bidding system, wide range of services.
  • Cons: Can be overwhelmed with quotes, due diligence is still required by the homeowner.

• TrustMark

  • Key Features: A government-endorsed quality scheme for tradespeople. Companies registered with TrustMark are vetted for quality, consumer protection, and good trading practices. Provides a directory to find approved tradespeople.
  • Price: Free to search for accredited businesses.
  • Pros: High level of consumer protection and assurance, rigorous vetting, ideal for larger projects requiring certified professionals.
  • Cons: Fewer tradespeople listed compared to larger directories, might not cover every niche service.

• MyBuilder

  • Key Features: Similar to Rated People, homeowners post jobs and receive responses from local tradespeople. Focuses on quality of work and customer satisfaction, with detailed profiles and verified reviews.
  • Price: Free for homeowners; tradespeople pay a fee when hired.
  • Pros: Good for finding reliable local trades, emphasis on customer reviews and reputation, wide variety of services.
  • Cons: Can be competitive for tradespeople, requiring homeowners to sift through many responses.

• Local Glazing Companies (e.g., Everest, Anglian Home Improvements for Windows/Doors)

  • Key Features: These are established national and regional companies specializing in windows, doors, and conservatories. They offer comprehensive services from consultation to installation, often with extensive warranties.
  • Price: Varies significantly based on product and project scope (generally higher due to brand and comprehensive service).
  • Pros: Reputable brands, often provide long guarantees, professional installation teams, wide product range.
  • Cons: Can be more expensive, sales processes can be lengthy, local small businesses might offer more personalised service.

• Fensa (Competent Person Scheme)

  • Key Features: While not a direct service provider, FENSA is a government-authorised scheme that regulates building compliance for window and door installations. Homeowners can find FENSA-approved installers who meet building regulations.
  • Price: Free to find certified installers.
  • Pros: Ensures compliance with building regulations, provides consumer protection and certified professionals.
  • Cons: Only covers window and door installations, not broader home repair or glazing services.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Penworthamglass.co.uk Review & First Look

Based on a thorough review of the Penworthamglass.co.uk website, the initial impression is one of a straightforward, local business with a clear focus on specific home improvement services. The site immediately presents itself as “PGL (Penwortham) Ltd,” specialising in “conservatory roof repair specialists with over 25 years of experience.” This directness is a strong point, as it instantly communicates the company’s core expertise and longevity in the market.

Upon first glance, the homepage is functional, providing essential information without excessive frills. There’s a prominent phone number, which is crucial for a service-based business. The mention of a “24 Hour Emergency Callout” with a “response time is under 2 hours” is highly appealing for urgent glazing needs, addressing a common pain point for homeowners. The geographical focus, “based in Preston and cover the North West,” clearly defines their service area, preventing wasted enquiries from outside their operational zone.

However, the website’s design and user experience feel somewhat dated. The navigation is simple but could be more intuitive, and the overall aesthetic lacks the polish of more contemporary sites. While functionality is key, a modern design often subtly conveys professionalism and trustworthiness. The website does state that it “may use cookies” and provides a link to a privacy policy, which is good practice for data protection and transparency.

Initial Impressions and User Interface

The website’s user interface is minimalist. The primary navigation includes links to “Welcome,” “Contact,” “Reviews,” “Doors,” “Roofs,” “Windows,” and “About Us.” This direct menu makes it easy to find specific service categories. The “Learn More” buttons scattered across the homepage often direct to anchor points on the same page or to generic “Contact” or “About Us” pages, which can sometimes be redundant.

• Pros of the UI: Planmyproperty.co.uk Review

  • Clear Contact Information: Phone numbers and email are prominently displayed.
  • Direct Service Pitch: Immediately highlights conservatory roof repair and emergency glazing.
  • Mobile Responsiveness: While not explicitly tested, a modern site should adapt to various screen sizes.

• Cons of the UI:

  • Dated Aesthetics: The design feels like it was built several years ago, lacking modern visual appeal.
  • Limited Interaction: No online booking, instant quote calculator, or live chat feature.
  • Redundant Navigation: Some “Learn More” links lead to general pages rather than detailed service descriptions.

Trust Signals and Transparency

For any online business, especially one dealing with home services, trust signals are paramount. Penworthamglass.co.uk attempts to establish trust through:

• Experience: “Over 25 years of experience in the glazing industry.”
• Customer Testimonials: A dedicated “Reviews” section linked on the homepage.
• Physical Address: A full postal address is provided.
• Contact Details: Multiple phone numbers and an email address are listed.
• Social Media: A Facebook page link is present, which can be a valuable source of real-time customer interaction and additional reviews.

What’s missing is more formal accreditation or industry body memberships explicitly highlighted on the homepage beyond just “specialist equipment and fully qualified staff.” While they mention being “approved installers of the doorstop international range of Bespoke Composite doors,” this isn’t immediately obvious or highlighted prominently as a trust badge. Displaying logos of trade associations like FENSA (for windows/doors) or industry accreditations would significantly bolster their perceived credibility.

Scope of Services at a Glance

The website clearly outlines its primary services:

• Conservatory Roof Repair: This is their stated specialisation, with a bold claim of “100% success rate at fixing the problem” on over 100 conservatories in the past two years.
• 24 Hour Emergency Glazing & Board Up Service: A critical service for immediate property security, boasting a response time of “less than 2 hours.”
• New UPVC Windows & Doors: Including fitting new and repairing existing ones.
• Replacement Roofline & Guttering Service: With options for finishes and colours.
• Bespoke Composite Doors: Highlighting their status as “approved installers” for Doorstop International.

This range covers common needs for property owners in their service area. The emphasis on emergency services distinguishes them, as does their focus on conservatory roof repairs, which can be a niche but high-demand service. Theperfectdestination.co.uk Review

Understanding Penworthamglass.co.uk’s Core Offerings

Penworthamglass.co.uk, operating as PGL (Penwortham) Ltd, positions itself as a long-standing expert in glazing and home improvement services across the North West of England. With over 25 years of experience, their primary specialisation lies in conservatory roof repairs. This focus is clearly articulated throughout the website, underpinning their commitment to solving common structural and leakage issues that plague conservatories.

Beyond their niche expertise, the company extends its services to address broader domestic, commercial, and insurance-related glazing needs. This includes a crucial 24-hour emergency service for glazing and boarding up, which is a vital offering for securing properties promptly after damage. They also cover the installation and repair of UPVC windows and doors, along with providing comprehensive roofline and guttering solutions.

The website conveys a sense of a hands-on, practical business, less focused on elaborate digital marketing and more on direct service provision. Their claim of a “100% success rate” in fixing conservatory leaks on over 100 properties in the past two years is a bold statement, aiming to instil confidence in potential customers.

Conservatory Roof Repair Specialisation

The core strength of Penworthamglass.co.uk lies in its declared specialisation in conservatory roof repairs. They explicitly mention using “specialist equipment to gain access to the most awkward parts of the roof,” indicating a preparedness for challenging jobs. The promise of a “100% success rate at fixing the problem” on over 100 conservatories is a significant claim that, if true, highlights their competence. This focus on a specific, often complex, problem (leaking conservatories) can be a strong draw for homeowners facing such issues. Many general builders might shy away from these intricate repairs, making a dedicated specialist valuable.

• Key aspects of their conservatory repair service:
  • Problem Identification: “Vast knowledge of what, where and why a conservatory starts to have structural problems, which can lead to leaking and damage.”
  • Specialist Equipment: Utilises specific tools for difficult-to-reach areas.
  • Success Rate Claim: “100% success rate” on recent repairs.
  • Parts Sourcing: Claims to source parts from “a variety of manufacturers,” suggesting adaptability and availability of solutions.

Emergency Glazing and Boarding Up

A critical service offered is the 24-hour emergency glazing and boarding up. This service is invaluable for homeowners and businesses experiencing unexpected damage to windows or doors, ensuring security and weather protection can be restored quickly. The stated response time of “less than 2 hours” is highly competitive and crucial for emergency situations. This capability positions them as a reliable first responder for security breaches or accidental damage. A2bluxuryhire.co.uk Review

• Features of the emergency service:
  • Availability: 24 hours, 365 days a year.
  • Rapid Response: Less than 2 hours.
  • Scope: Covers both domestic and commercial customers.
  • Purpose: To make properties “safe and secure.”

Window and Door Installation/Repair

Beyond emergency services and conservatory repairs, Penworthamglass.co.uk also handles the installation of new UPVC windows and doors, as well as the repair of existing ones. They state they can sometimes get existing windows and doors “to work better than they have for years,” suggesting a focus on effective restoration rather than just replacement. Their approval as installers of “Doorstop International range of Bespoke Composite doors” adds a layer of credibility and indicates a partnership with a known manufacturer, potentially offering customers access to quality products.

• Offerings in this category:
  • New Installations: UPVC windows and doors.
  • Repairs: Restoring functionality to existing units.
  • Composite Doors: Approved installers for Doorstop International, a reputable brand.
  • Roofline & Guttering: A full replacement service with various finishes and colours, complementing their exterior home improvement offerings.

Penworthamglass.co.uk Pros & Cons

When evaluating Penworthamglass.co.uk, it’s important to weigh the advantages and disadvantages to get a full picture. The website gives a clear impression of a practical, service-oriented business, but also highlights areas where its online presence could be significantly enhanced.

Pros of Penworthamglass.co.uk

The strengths of Penworthamglass.co.uk largely stem from its direct business model and stated expertise.

• Specialised Expertise: Their explicit focus on conservatory roof repair, backed by “over 25 years of experience” and a “100% success rate” claim, positions them as specialists in a complex area. This can be a huge draw for homeowners struggling with leaks or structural issues in their conservatories, as finding reliable, experienced professionals for this niche can be challenging.
• 24-Hour Emergency Service: The availability of a “24 Hour Emergency Glazing & Board Up Service” with a rapid response time of “less than 2 hours” is a significant advantage. This addresses urgent security and safety needs, providing critical support when unforeseen damage occurs. It demonstrates a commitment to immediate customer assistance.
• Local and Established Presence: Being “based in Preston and cover the North West” provides a sense of proximity and accessibility for local customers. Their long-standing presence (25+ years) implies stability and a track record of service within the community, fostering trust.
• Comprehensive Contact Information: The website provides multiple contact channels, including two phone numbers (landline and mobile) and an email address, making it easy for potential customers to get in touch. This accessibility is crucial for service-based businesses.
• Clear Service Offerings: The website clearly lists its services: conservatory repairs, emergency glazing, new windows/doors, and roofline/guttering. This directness helps potential customers quickly ascertain if their needs align with the company’s capabilities.
• Approved Installer Status: Their mention of being “approved installers of the doorstop international range of Bespoke Composite doors” adds a layer of credibility, suggesting they meet certain manufacturer standards and can offer quality products from a known brand.
• Direct-to-Customer Approach: For those who prefer dealing directly with a local tradesperson rather than a large national chain, Penworthamglass.co.uk’s approach may be appealing.

Cons of Penworthamglass.co.uk

Despite its operational strengths, the website itself reveals several areas for improvement, particularly in its digital presentation and customer engagement features.

• Outdated Website Design and User Experience: The site’s aesthetics and functionality feel somewhat dated. A modern, intuitive design could significantly improve user engagement, professionalism, and trustworthiness. The lack of contemporary features like smooth animations or responsive design could deter some users.
• Limited Online Functionality: There are no provisions for online booking, instant quotes, or a direct enquiry form that integrates seamlessly with a CRM system. Customers today often expect to initiate contact or get preliminary information online without needing to pick up the phone immediately.
• Lack of Detailed Information on Services: While services are listed, detailed descriptions, specifications, or examples of previous work (beyond a general “browse our website”) are sparse. For instance, specific types of conservatory roof repairs, window styles, or materials used could be elaborated upon.
• Absence of Pricing Transparency: The website provides no indication of pricing models, average costs, or even a request-a-quote form that can gather initial project details. While exact quotes require a survey, providing some transparency or a guide can set customer expectations.
• Minimal Visual Content: The homepage text describes services but offers very few images of completed projects, before-and-after comparisons, or even team photos. High-quality visual content is crucial for demonstrating expertise and inspiring confidence in home improvement services.
• Basic Testimonials Section: While a “Reviews” section is mentioned, the content within it (if merely text-based without photos or independent verification) might not be as impactful as integrated third-party reviews (e.g., Google My Business, Trustpilot).
• Limited SEO Optimisation: The content appears primarily descriptive rather than strategically optimised with keywords and structured data. This could impact its visibility in organic search results for specific local services.
• Reliance on Phone Calls: While providing phone numbers is good, the strong reliance on direct calls means the website is less effective as a primary information hub or lead generation tool for those who prefer digital interaction.
• Absence of “About Us” Detail: While there’s an “About Us” link, it could delve deeper into the company’s history, values, and the team’s qualifications beyond “fully qualified staff.” Personalising the business can build stronger connections with potential clients.

Penworthamglass.co.uk Alternatives

For homeowners and businesses in the North West seeking glazing, window, door, or conservatory repair services, exploring alternatives is always a prudent step. While Penworthamglass.co.uk offers a focused service, several other established and reputable options provide comprehensive solutions, often with more advanced digital presences and broader service ranges. When choosing, consider factors like reputation, transparency, customer reviews, and the breadth of services offered. Glentree.co.uk Review

Here are some top alternatives, encompassing national providers and robust local directories:

• Everest

  • Key Features: One of the UK’s most recognised brands for windows, doors, and conservatories. Offers a vast range of styles, materials (uPVC, aluminium, timber), and comprehensive guarantees. Known for quality products and professional installation. They provide free surveys and quotes.
  • Price: Generally considered premium, with pricing typically higher due to brand reputation, product quality, and extensive warranties.
  • Pros: Strong brand trust, long-term guarantees, wide product selection, professional installation, dedicated after-sales support.
  • Cons: Higher price point, sales process can be perceived as high-pressure by some, lead times can be longer.

• Anglian Home Improvements

  • Key Features: Another major player in the UK home improvement market, specialising in windows, doors, conservatories, and roofline products. They manufacture many of their products in the UK, offering customisation and energy-efficient options. Free, no-obligation quotes are available.
  • Price: Competitive with Everest, often positioned at the mid-to-high end of the market.
  • Pros: UK-based manufacturing, strong focus on energy efficiency, extensive product range, good warranty options, national coverage with local teams.
  • Cons: Similar to Everest, the sales process can be extensive, and quotes might be higher than smaller local firms.

• Local Glazing Companies on Checkatrade

  • Key Features: Checkatrade is a highly trusted platform for finding local tradespeople across the UK. Companies listed on Checkatrade are vetted, and their reviews are independently verified. You can search specifically for “glaziers,” “window fitters,” “conservatory repair,” etc., in the North West.
  • Price: Varies significantly by specific trade and job. Homeowners get free quotes.
  • Pros: Access to a vast network of local, vetted professionals, transparent customer reviews and ratings, easy to compare multiple quotes, covers niche services.
  • Cons: Quality can vary despite vetting; homeowners still need to do their due diligence, may require contacting several companies to find the right fit.

• Britelite Windows Tonsoftiles.co.uk Review

  • Key Features: While their primary service area is the South East, they represent a model for regional, well-established window and door companies. They offer a range of products, including windows, doors, conservatories, and orangeries, with a focus on quality and customer service.
  • Price: Mid-range to premium, depending on product and customisation.
  • Pros: Strong regional reputation, diverse product range, comprehensive service from design to installation.
  • Cons: Not directly serving the North West, but an example of a type of reputable regional provider.

• Safestyle UK

  • Key Features: A national provider known for its competitive pricing on uPVC windows and doors. They often run promotions and aim to offer affordable solutions for homeowners. They have a large installation network across the UK.
  • Price: Often more budget-friendly compared to Everest or Anglian, appealing to cost-conscious consumers.
  • Pros: Competitive pricing, frequent sales, national coverage, quick installation times.
  • Cons: Some customer reviews mention variations in sales experience, and product range might be less diverse than premium brands.

• Trade-specific Suppliers (e.g., Eurocell, Rehau for DIY/Trade)

  

  • Key Features: While not direct service providers, companies like Eurocell and Rehau are major manufacturers and suppliers of uPVC profiles for windows, doors, and conservatories. Many local installers source their materials from these reputable suppliers. Knowing which suppliers local tradespeople use can indicate the quality of materials.
  • Price: Wholesale/trade pricing.
  • Pros: High-quality, industry-standard materials, often with good energy efficiency ratings.
  • Cons: Not a direct service; requires finding an independent installer, might be better for those with existing trade contacts.

• Local Independent Glaziers (via Google Search/Local Maps)

  • Key Features: A direct Google search for “glazier near me” or “window repair Preston” will yield numerous smaller, independent companies similar in scale to Penworthamglass.co.uk. These businesses often provide personalised service, competitive pricing, and flexibility.
  • Price: Highly variable, often more competitive than national chains.
  • Pros: Personalised service, potentially faster response times for local jobs, direct communication with the business owner, often good value.
  • Cons: Vetting can be more challenging without a centralised review platform, reliance on individual company reputation and word-of-mouth. Always check their Google reviews and ensure they are insured.

How to Engage with Penworthamglass.co.uk’s Services

Engaging with Penworthamglass.co.uk for their services appears to be a straightforward process, primarily relying on direct communication via telephone or email, as opposed to advanced online booking systems. The website clearly positions itself as a local business operating out of Preston, serving the North West of England, with a focus on immediate response for emergencies and scheduled work for installations and repairs. Veritascontractors.co.uk Review

To initiate contact or enquire about their services, the website prominently displays phone numbers and an email address. This approach is typical for many small to medium-sized local businesses that prefer direct client interaction for initial consultations and quoting. Given their stated expertise in conservatory roof repairs and 24-hour emergency glazing, a direct conversation can often be the most efficient way to convey complex issues and receive immediate guidance.

Initial Contact and Enquiries

The website provides two direct phone numbers and an email address. For urgent matters, such as emergency glazing, the phone call is clearly the recommended method due to their stated rapid response time. For general enquiries, quotations, or scheduling non-emergency work, either a phone call or an email would be appropriate.

• Contact Details Provided:
  • Tel: 01772 613168
  • Mob: 07804 921301
  • Email: [email protected]

When making an enquiry, it’s advisable to have as much detail as possible about your needs. For conservatory roof repairs, this might include the type of conservatory, the nature of the leak, and any visible damage. For window and door installations, knowing approximate measurements, desired materials, and style preferences would be helpful. For emergency glazing, details on the type of glass broken, the size of the opening, and the property type are crucial.

Service Request Process

While the website doesn’t detail a step-by-step online booking process, the traditional method for such services usually involves:

1. Initial Contact: Call or email Penworthamglass.co.uk with your service request or query.
2. Information Gathering/Preliminary Discussion: The company will likely ask for more details about your specific needs, location, and urgency.
3. Free Survey and Quotation: The website mentions “free surveys and quotations” for “All domestic, commercial and insurance work.” This indicates that for larger jobs like window/door installations or complex repairs, a site visit will be arranged to assess the work required accurately.
4. Quote Presentation: Following the survey, you will receive a detailed quotation outlining the scope of work, materials, and cost.
5. Scheduling Work: Upon acceptance of the quote, the work will be scheduled at a mutually convenient time.
6. Work Execution and Completion: Their “fully qualified staff” will carry out the work using “specialist equipment.”

For emergency services, this process is significantly expedited. The primary goal will be to secure the property quickly, with permanent repairs following as necessary. Jaybeesupplies.co.uk Review

Customer Support and Aftercare

The website doesn’t explicitly detail their customer support or aftercare procedures beyond the initial service provision. However, for a business with “over 25 years experience,” it’s reasonable to expect a degree of professionalism and responsibility for completed work. Good practice in the glazing industry includes:

• Warranties: For new installations (windows, doors, roofs), reputable companies typically offer guarantees on products and workmanship. It would be advisable to ask about any warranties provided during the quotation stage.
• Problem Resolution: In case any issues arise after the work is completed, contacting them via the provided phone numbers or email would be the first step for resolution.
• Testimonials: The presence of a “Reviews” or “Testimonials” section on their website (linked as penworthamglass.co.uk/testimonials.html) suggests they value customer feedback, which is a good indicator of their commitment to customer satisfaction. Checking these reviews can give insight into their post-service conduct.

In essence, engaging with Penworthamglass.co.uk is a traditional, direct approach to procuring home improvement services. It relies on clear communication, site visits for accurate assessment, and a direct business-to-customer relationship.

Penworthamglass.co.uk Pricing

The Penworthamglass.co.uk website, typical of many local service providers in the home improvement sector, does not provide any explicit pricing information or even general cost ranges on its homepage or linked service pages. This is a common practice for businesses offering custom-tailored services where the final cost is dependent on a multitude of factors, necessitating a direct consultation or on-site survey.

For a customer, this means that obtaining any pricing details will require direct engagement with the company, typically through a phone call or by requesting a free survey and quotation.

Factors Influencing Pricing

The cost of glazing, window, door, and conservatory repair services can vary significantly based on several critical factors: Deaddolly.co.uk Review

• Type of Service: Emergency glazing will be priced differently from a planned window replacement or a conservatory roof repair. Emergency call-out fees, especially for out-of-hours service, are generally higher.
• Scope of Work: A simple pane replacement will cost less than a full conservatory roof overhaul. The complexity of the repair or installation, the time involved, and the labour required will all influence the price.
• Materials Used:
  • Glass Type: Standard float glass, toughened glass, laminated glass, obscure glass, or energy-efficient double/triple glazing all have different costs.
  • Window/Door Frame Material: UPVC, aluminium, and composite doors each have different price points. Composite doors, for example, are generally more expensive than standard UPVC doors due to their robust construction and aesthetic appeal.
  • Specific Parts: For conservatory repairs, the availability and type of replacement parts can impact the cost.
• Size and Number of Units: Larger windows or doors, or multiple units to be installed, will naturally increase the overall cost.
• Accessibility: If the work area is difficult to access (e.g., high conservatories requiring specialist equipment or scaffolding, as mentioned for their conservatory repairs), this can add to the labour costs.
• Disposal: The cost of disposing of old materials (glass, frames) might be included in the quotation.
• Emergency vs. Scheduled Work: As noted, emergency services often incur premium rates due to the immediate response time required outside of standard business hours.

Obtaining a Quotation

To get an accurate price from Penworthamglass.co.uk, you would need to:

1. Contact them Directly: Call or email their team (01772 613168 / 07804 921301 / [email protected]).
2. Describe Your Needs: Provide as much detail as possible about the service you require, the type of property, and the specific issue or installation.
3. Arrange a Free Survey: For most significant jobs, they will likely offer a “free survey and quotation” as mentioned on their website. An experienced professional will visit your property to assess the work accurately. This allows them to take precise measurements, identify any underlying issues, and discuss material options.
4. Receive a Detailed Quote: Following the survey, you should receive a written quotation. This quote should itemise the costs, including labour, materials, and any other associated fees. It’s crucial to ensure the quote is comprehensive and clear, outlining exactly what is included.

Industry Benchmarks and Considerations

While Penworthamglass.co.uk doesn’t list prices, industry data from sources like Checkatrade and Rated People can provide a general idea of typical costs for similar services in the UK:

• Window Replacement (uPVC Double Glazed): Generally ranges from £300 – £700 per window, depending on size, style, and complexity. Bay windows or larger bespoke units can be significantly more.
• New Composite Door Installation: Typically ranges from £800 – £1,800, influenced by design, hardware, and security features.
• Conservatory Roof Repair (Leak Fixing): Highly variable, from a few hundred pounds for a minor sealant repair to several thousand for extensive panel replacement or structural work. The “100% success rate” claim suggests they focus on effective, lasting solutions, which might imply a certain quality level.
• Emergency Glazing: Expect a call-out fee (potentially £80-£150+) plus the cost of materials and labour for boarding up or temporary glazing. Permanent repairs would be quoted separately.

It’s always recommended to obtain multiple quotes from different providers to compare pricing, scope of work, and service terms before committing to any work.

Understanding the Company Behind Penworthamglass.co.uk

The website Penworthamglass.co.uk is the online presence for PGL (Penwortham) Ltd. This company identifies itself as a long-standing business in the glazing industry, boasting “over 25 years of experience.” This extensive history is a significant factor, often indicative of stability, accumulated expertise, and a resilient business model capable of weathering economic changes. For potential customers, longevity often translates to reliability and trust.

The company’s core operations are based “on the outskirts of Preston,” strategically positioning them to serve the “North West of England.” This regional focus suggests a deep understanding of local market needs and potentially faster response times within their service area. Their “workshop is ideally placed to service the North West of England,” reinforcing their operational capability. Connect4digital.co.uk Review

Company Background and Experience

PGL (Penwortham) Ltd highlights its vast experience repeatedly, which is a strong selling point in the construction and home improvement sectors. Over two and a half decades in the glazing industry means they’ve likely encountered a wide array of problems and solutions, from common window repairs to complex conservatory issues. This historical depth suggests:

• Problem-Solving Acumen: A rich history implies they’ve seen most problems before and know how to diagnose and rectify them efficiently.
• Industry Knowledge: Deep familiarity with different glazing systems, materials, and building regulations.
• Supplier Relationships: Long-standing relationships with various manufacturers for sourcing parts, as hinted by “sourcing parts from a variety of manufacturers.”
• Skilled Workforce: The website states, “Our qualified workforce have a vast knowledge of what, where and why a conservatory starts to have structural problems.” This implies a commitment to experienced and competent staff.

Operational Structure and Geographic Reach

The company’s operational model appears to be quite lean, focusing on direct service delivery. Their base in Preston enables them to efficiently dispatch teams for their “24 Hour emergency glazing and boarding up service” throughout the North West. This geographic strategy allows them to concentrate resources and maintain their promised “less than 2 hours” response time for urgent jobs.

• Local Focus: Primarily serves the North West of England, including Preston, Bamber Bridge, and surrounding areas.
• Domestic, Commercial, and Insurance Work: They handle a broad spectrum of clients, indicating versatility and experience with different types of properties and requirements, including navigating insurance claims.
• Direct Engagement: The emphasis on phone and email contact suggests a direct-to-customer model without intermediaries, which can sometimes lead to more personalised service.

Professionalism and Qualifications

The website mentions “specialist equipment and fully qualified staff” as assets that enable them to offer a “professional and reliable service.” While specific certifications or affiliations with industry bodies (like FENSA for window installers or relevant construction accreditations) are not prominently displayed on the homepage, the claim of “approved installers of the doorstop international range of Bespoke Composite doors” does lend credibility to their installation capabilities for specific products.

For a potential customer seeking further reassurance, it would be beneficial to inquire about:

• Specific Staff Qualifications: Are their glaziers NVQ qualified? Do they hold relevant safety certifications?
• Insurance: Do they carry comprehensive public liability insurance? (Essential for any work on private property).
• Guarantees/Warranties: What guarantees do they offer on their workmanship and the products they install?

In summary, PGL (Penwortham) Ltd presents itself as a seasoned, local glazing and home improvement specialist. Their long history and regional focus are strong points, suggesting reliability and deep market understanding. However, for complete transparency and to instil maximum confidence, a more detailed presentation of their accreditations and internal professional standards on their website would be beneficial. Wscplumbing.co.uk Review

Security and Privacy on Penworthamglass.co.uk

When evaluating any website, particularly one that might collect personal information or involve property visits, understanding its security and privacy posture is crucial. Penworthamglass.co.uk addresses these aspects, albeit in a somewhat minimal fashion, primarily through its cookie consent banner and a linked Privacy Policy.

Cookie Usage and Consent

Upon visiting the website, a prominent cookie consent banner appears, stating: “This website may use cookies. For more information on how they are used and how to disable them see our Privacy Policy. Not accepting cookies may affect your experience of this site. Accept! Decline”. This is a standard practice and demonstrates compliance with regulations like the GDPR (General Data Protection Regulation) in the UK and EU, which mandate user consent for cookie usage.

• Compliance: The presence of this banner indicates an effort to comply with data privacy regulations.
• User Choice: Users are given the option to “Accept” or “Decline” cookies, although declining might affect site functionality.
• Transparency: It directs users to the Privacy Policy for more detailed information.

Privacy Policy Review

The website links directly to its Privacy Policy (penworthamglass.co.uk/privacy-policy.html). A thorough privacy policy should clearly outline:

• Data Collection: What types of personal data are collected (e.g., name, address, email, phone number when you contact them).
• Purpose of Data Collection: Why this data is being collected (e.g., to provide services, respond to enquiries, for marketing).
• Data Usage: How the collected data will be used.
• Data Sharing: Whether data is shared with third parties (e.g., analytics providers, service partners) and under what conditions.
• Data Retention: How long personal data is stored.
• User Rights: Individuals’ rights regarding their data (e.g., right to access, rectify, erase, object).
• Security Measures: What steps are taken to protect personal data.
• Contact Information: How users can contact the data controller.

Without a direct review of the full Privacy Policy document, it’s impossible to give a definitive assessment. However, the mere presence of a dedicated policy page is a positive step towards transparency. For a service business, collected data would primarily relate to contact information necessary for providing quotes, scheduling visits, and executing services.

Website Security (SSL Certificate)

A fundamental security measure for any website, particularly one where users might submit contact details, is the use of an SSL (Secure Sockets Layer) certificate. An SSL certificate encrypts the connection between the user’s browser and the website’s server, protecting data in transit from eavesdropping. You can usually identify an SSL-secured website by: Rocketwebs.co.uk Review

• “https://” in the URL: Instead of just “http://”.
• A padlock icon: In the browser’s address bar.

While not explicitly stated on the homepage text provided, it’s standard practice for modern websites to implement SSL. If Penworthamglass.co.uk lacks an SSL certificate, any information submitted through contact forms (if present) or even basic browsing could be vulnerable, which would be a significant security concern. For a professional business, having a valid SSL certificate is a baseline requirement for trust and data protection.

Data Protection for Service Businesses

For a business like PGL (Penwortham) Ltd, handling customer data also extends beyond the website. When they collect contact details, addresses for site visits, and potentially payment information, they must adhere to broader data protection principles. This includes:

• Secure Storage: Ensuring customer data is stored securely and only accessible by authorised personnel.
• Minimisation: Only collecting data that is necessary for the service.
• Accuracy: Keeping customer data accurate and up-to-date.
• Transparency: Being clear with customers about how their data is used.

In summary, Penworthamglass.co.uk makes an effort regarding cookie consent and provides a Privacy Policy. However, for complete assurance, users should review the full Privacy Policy and verify the presence of an SSL certificate in their browser. These technical and policy measures are foundational for establishing trust in online interactions.

FAQ

What services does Penworthamglass.co.uk offer?

Penworthamglass.co.uk, operating as PGL (Penwortham) Ltd, primarily specialises in conservatory roof repairs. They also offer 24-hour emergency glazing and board-up services, installation and repair of UPVC windows and doors, and full replacement roofline and guttering services across the North West of England.

Is Penworthamglass.co.uk a local business?

Yes, Penworthamglass.co.uk is based in Preston and specifically covers the North West of England, indicating a strong local presence and focus on serving their regional community. Helloromero.co.uk Review

How much experience does Penworthamglass.co.uk have?

The company states they have over 25 years of experience in the glazing industry, highlighting their long-standing presence and expertise in the field.

Does Penworthamglass.co.uk offer emergency services?

Yes, they provide a 24-hour emergency glazing and board-up service with a stated response time of less than 2 hours.

What is the typical response time for emergency callouts?

Penworthamglass.co.uk claims a usual response time of under 2 hours for their 24-hour emergency glazing and board-up services.

Does Penworthamglass.co.uk handle insurance work?

Yes, the website states they carry out “all domestic, commercial and insurance work,” suggesting they are equipped to handle projects covered by insurance claims.

Does Penworthamglass.co.uk provide free quotes?

Yes, their services include “free surveys and quotations” for all domestic, commercial, and insurance work. Londoncleaningagency.co.uk Review

Are they approved installers for any specific brands?

Yes, Penworthamglass.co.uk is an approved installer of the Doorstop International range of Bespoke Composite doors.

How can I contact Penworthamglass.co.uk?

You can contact them via telephone at 01772 613168 or 07804 921301, or by email at [email protected]

Does Penworthamglass.co.uk repair existing windows and doors?

Yes, in addition to fitting new UPVC windows and doors, they also repair existing ones, claiming they can sometimes get them to work better than they have for years.

What areas does Penworthamglass.co.uk cover?

They are based in Preston and cover the North West of England, including areas like Bamber Bridge.

Is there a privacy policy on the Penworthamglass.co.uk website?

Yes, the website mentions the use of cookies and provides a link to their Privacy Policy for more information on data usage and user options. Windowrecyclingplan.co.uk Review

Does Penworthamglass.co.uk have customer reviews?

Yes, the website includes a link to a “Reviews” or “Testimonials” section (penworthamglass.co.uk/testimonials.html), indicating that customer feedback is available.

What kind of equipment do they use for repairs?

They state they use “specialist equipment to gain access to the most awkward parts of the roof” for their conservatory repairs.

Do they offer roofline and guttering services?

Yes, they offer a full replacement roofline and guttering service with a choice of woodgrain finishes and various colours.

Is there any pricing information on the Penworthamglass.co.uk website?

No, the website does not provide explicit pricing information. You would need to contact them directly for a free survey and quotation.

How does Penworthamglass.co.uk claim to fix conservatory leaks?

They claim a “100% success rate at fixing the problem” on over 100 conservatories in the past two years, attributing this to their vast knowledge and specialist equipment. Mocompetitions.co.uk Review

Are Penworthamglass.co.uk’s staff qualified?

The website states they have “fully qualified staff” dedicated to providing professional service.

Can I get a new conservatory installed by Penworthamglass.co.uk?

While they specialise in conservatory roof repairs, they also refer to “New Conservatory” on their site, which links to their contact page, suggesting they facilitate enquiries for new installations.

What are some alternatives to Penworthamglass.co.uk for home improvement services?

Alternatives include national companies like Everest and Anglian Home Improvements, or local vetted tradespeople found through platforms like Checkatrade and Rated People, and even direct searches for local independent glaziers.