Queemayanja.co.uk Review

Based on looking at the website Queemayanja.co.uk, it appears to be a legitimate UK law firm. The site provides essential information one would expect from a professional legal service provider, including regulatory details and clear contact methods. However, for a complete picture, a deeper dive into client testimonials, case studies, and the full extent of their online presence would be beneficial.

Here’s a summary of the review:

• Overall Legitimacy: Appears legitimate based on provided information.
• Regulatory Compliance: Clearly states regulation by the Solicitors Regulation Authority (SRA Number: 523922). This is a strong indicator of legitimacy.
• Contact Information: Provides phone numbers (0208 452 0222, 0208 617 8998) and a “Contact Us” page.
• Services Offered: Clearly outlines practice areas: Immigration law, asylum, human rights and nationality law, family law, civil litigation, employment law, and criminal law.
• Transparency: Includes links to “Fee Publication,” “Complaints Procedure,” and “Privacy Policy.”
• Missing Elements for a Full Review: Lacks readily visible client testimonials, case studies, or a blog/news section to demonstrate recent activity and expertise. No readily available information on their physical address.

Quee & Mayanja Solicitors present themselves as a firm committed to “truth and justice,” offering “proficient, cost-effective legal services.” They highlight their experienced lawyers and a client-centric approach built on “trust with the utmost levels of ethics, professionalism, realistic legal representation and due diligence.” While the initial impression is positive, the absence of certain elements that modern, trustworthy websites often feature means a potential client might need to seek more information directly from the firm to feel completely assured.

Best Alternatives for Ethical and Professional Services (General Legal & Professional Advice):

• Citizens Advice

  • Key Features: Free, independent, confidential advice on a wide range of legal and practical issues, including debt, benefits, housing, employment, and consumer rights. Offers online resources, phone advice, and in-person appointments.
  • Average Price: Free.
  • Pros: Highly trusted, comprehensive advice, accessible nationwide, non-profit.
  • Cons: Not a substitute for specialist legal representation in complex cases, waiting times for advice can vary.

• The Law Society

  • Key Features: Represents solicitors in England and Wales. Provides a “Find a Solicitor” tool to help individuals locate qualified legal professionals based on specialisation and location. Offers guidance on legal matters for the public.
  • Average Price: Varies by solicitor found.
  • Pros: Official body, ensures solicitors are regulated, comprehensive directory.
  • Cons: Does not provide direct legal advice, merely a directory.

• Legal Aid Agency

  • Key Features: Government agency that provides publicly funded legal aid to individuals who cannot afford legal representation, primarily in criminal and some civil matters.
  • Average Price: Free for eligible individuals.
  • Pros: Crucial for access to justice for low-income individuals, covers serious legal issues.
  • Cons: Strict eligibility criteria, limited scope of cases covered.

• Resolution

  • Key Features: A community of family justice professionals who work with families and individuals to resolve issues in a constructive way. Focuses on non-confrontational approaches to family law.
  • Average Price: Varies by professional.
  • Pros: Promotes amicable settlements, reduces conflict, supports holistic solutions.
  • Cons: Specific to family law, not all legal firms are members.

• Bar Council

  • Key Features: Represents barristers in England and Wales. Offers information on how to find a barrister directly (Public Access Scheme) without needing a solicitor for certain cases.
  • Average Price: Varies by barrister.
  • Pros: Access to specialist legal advocates, potential cost savings by going direct (where applicable).
  • Cons: Not suitable for all legal matters, barristers typically don’t manage cases in the same way solicitors do.

• Royal National Institute of Blind People (RNIB)

  • Key Features: Provides specialist legal advice and support for blind and partially sighted people on issues related to discrimination, employment, and access to services.
  • Average Price: Free advice service.
  • Pros: Highly specialised support for a specific community, advocacy and legal expertise.
  • Cons: Limited to issues affecting visually impaired individuals.

• Equality and Human Rights Commission (EHRC)

  • Key Features: Great Britain’s national equality body, working to protect, enforce, and promote equality, diversity, and human rights. Provides legal guidance and support in cases of discrimination.
  • Average Price: Free guidance and potential support.
  • Pros: Authoritative source on equality and human rights law, can intervene in significant cases.
  • Cons: Does not provide direct legal representation for all individuals, primarily focused on systemic issues and guidance.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Queemayanja.co.uk Review & First Look

Queemayanja.co.uk, the online presence of Quee & Mayanja Solicitors, immediately presents itself as a professional legal entity in the UK. The homepage provides a clear mission statement: “WE STAND FOR TRUTH AND JUSTICE.” This sets an ethical tone from the outset, aligning with the principles of fairness and humanity that the firm claims to uphold. The site highlights its commitment to providing “proficient, cost-effective legal services” with “particular emphasis on providing an elevated high quality service.”

Initial Impressions and Website Navigation

Upon first glance, the website appears clean and functional, albeit somewhat minimalistic. The navigation bar at the top is straightforward, featuring links such as “Company,” “Practice,” “Services,” “Our Team,” “Fee Publication,” “Complaints Procedure,” “Privacy Policy,” and “Contact Us.” These are crucial elements for any professional service website, indicating a degree of transparency and adherence to regulatory requirements. The firm’s stated practice areas – Immigration law, asylum, human rights and nationality law, family law, civil litigation, employment law, and criminal law – are prominently displayed, giving potential clients a clear understanding of the services offered.

Regulatory Compliance and Trust Signals

A key trust signal on Queemayanja.co.uk is the explicit mention of its regulation by the Solicitors Regulation Authority (SRA) with the SRA Number: 523922. This is paramount for any UK law firm, as the SRA is the independent regulatory body for solicitors in England and Wales. Verification of this number through the SRA’s official website would confirm the firm’s legitimate status. The presence of a “Complaints Procedure” and “Privacy Policy” also adds to the perceived trustworthiness, demonstrating a commitment to client rights and data protection, both of which are standard practice for reputable legal firms.

Queemayanja.co.uk Features

The website outlines several key features that prospective clients would find valuable. These features primarily revolve around transparency, accessibility, and a clear articulation of their services and values.

Transparent Fee Publication

One notable feature is the inclusion of a “Fee Publication” link. This indicates a commitment to transparency regarding their pricing structure, which is vital for clients navigating legal costs. While the direct fee details aren’t visible on the homepage, the presence of this dedicated section suggests clients can easily access information about how fees are calculated or the typical costs associated with their services. For instance, the Solicitors Regulation Authority (SRA) mandates that regulated firms publish price and service information for certain areas of law, including conveyancing, probate, immigration, and employment tribunals. This feature helps meet these requirements and builds client confidence.

Clear Complaints Procedure

The website also provides a “Complaints Procedure” link, which is a standard requirement for SRA-regulated firms. This demonstrates that the firm has a formal process in place for addressing client grievances, ensuring accountability and a clear path for resolution if issues arise. This is crucial for maintaining ethical standards and client satisfaction. A well-defined complaints procedure is a hallmark of a professional and client-focused legal practice, reinforcing trust.

Comprehensive Service Offerings

Quee & Mayanja Solicitors clearly list their “Practice areas,” which include Immigration, Asylum, Human Rights, Nationality Law, Family Law, Civil Litigation, Employment Law, and Criminal Law. This broad spectrum of services suggests a versatile legal team capable of handling diverse client needs. For example, their expertise in Immigration and Asylum law is particularly relevant in the UK, given the complex legal landscape in these areas. The detailed breakdown of services allows potential clients to quickly ascertain if the firm’s expertise aligns with their specific legal requirements, saving time and effort in their search for legal representation.

Queemayanja.co.uk Pros & Cons

When evaluating Queemayanja.co.uk, it’s important to weigh its strengths against areas where it could improve.

Pros: Strong Foundations of Trust

• SRA Regulation: The explicit mention of being “Authorised and regulated by the Solicitors Regulation Authority – SRA Number 523922” is a significant advantage. This immediately establishes a high level of credibility, as the SRA is a strict governing body ensuring solicitors adhere to professional conduct rules. According to SRA data, there are over 190,000 solicitors in England and Wales, all subject to this rigorous oversight.
• Clear Practice Areas: The website clearly lists its specialisations: immigration, asylum, human rights, family law, civil litigation, employment law, and criminal law. This clarity helps potential clients quickly determine if the firm offers the services they need.
• Accessible Contact Information: The presence of two phone numbers (0208 452 0222, 0208 617 8998) and a “Contact Us” page indicates accessibility.
• Transparency in Procedures: Links to “Fee Publication” and “Complaints Procedure” demonstrate a commitment to transparency, which is a legal requirement and builds client confidence.

Cons: Areas for Enhancement

• Limited Online Presence Depth: The website is quite basic. It lacks a blog, news section, or articles that could showcase the firm’s ongoing expertise, legal insights, or community involvement. Many modern law firms use blogs to provide valuable information to clients and demonstrate their thought leadership, which helps build authority and SEO.
• Absence of Testimonials/Case Studies: There are no client testimonials, success stories, or anonymised case studies visible on the homepage or easily accessible pages. In the legal sector, client reviews and examples of successful outcomes are powerful social proof. Research by the Legal Services Consumer Panel shows that 76% of consumers want to see reviews of legal services.
• Lack of Physical Address: While phone numbers are provided, a clear physical office address is not immediately visible on the homepage. This can be a point of concern for potential clients, especially those preferring in-person consultations or wanting to verify the firm’s physical location. Most reputable firms display their registered office address prominently.
• Basic Design and User Experience: The website design is functional but lacks modern aesthetic appeal and dynamic elements. A more contemporary design could enhance user experience and make the site feel more inviting and professional, especially compared to competitors with highly polished online presences.
• No Online Booking/Consultation Option: The website does not appear to offer an online booking system for initial consultations, which is a convenience many clients appreciate in today’s digital age. This could streamline the client intake process.

Queemayanja.co.uk Alternatives

When seeking legal services, exploring alternatives is always a prudent step. While Quee & Mayanja Solicitors present a credible offering, various other firms and organisations provide ethical, Sharia-compliant, and highly reputable legal and advisory services within the UK. The focus for alternatives will be on firms and organisations that align with Islamic ethical principles, meaning they avoid involvement in forbidden categories such as interest-based financing (riba), gambling, or morally questionable transactions.

Specialised Islamic Legal Firms and Services

• Islamic Sharia Council Paddingtonphilatelics.co.uk Review

  • Key Features: Primarily provides arbitration and mediation services in family law matters (marriage, divorce, inheritance) under Islamic law. It offers religious decrees (fatwas) and advice.
  • Pros: Deep expertise in Islamic family law, trusted by the Muslim community, focuses on reconciliation and ethical resolution.
  • Cons: Not a conventional law firm providing litigation services in civil courts, limited scope of practice.

• Mishcon de Reya

  • Key Features: A large, prominent London-based law firm with diverse practice areas including dispute resolution, real estate, corporate, and private client work. While not exclusively Islamic, many large firms have departments or lawyers with experience in advising on Sharia-compliant transactions or ethical investments. You would need to specifically seek out their teams for these areas.
  • Pros: Highly reputable, broad range of legal expertise, strong track record.
  • Cons: High fees, not all services are inherently Sharia-compliant, requires specific inquiry for ethical advice.

• Bindmans LLP

  • Key Features: Known for their strong human rights, civil liberties, and public law practices. They are often involved in complex immigration, asylum, and criminal defence cases, aligning with principles of justice and fairness.
  • Pros: Excellent reputation for human rights and social justice, experienced lawyers, high ethical standards.
  • Cons: May not have specific Sharia-compliant service offerings, can be expensive.

General Legal Advice and Directories

• The Law Society’s “Find a Solicitor” Tool

  • Key Features: The official directory for all regulated solicitors in England and Wales. You can search by location, practice area, and even specific accreditations. This is an indispensable tool for verifying and finding any solicitor.
  • Pros: Comprehensive, authoritative, ensures solicitors are regulated, free to use.
  • Cons: Does not provide reviews or specific ethical filters; requires user due diligence.

• Legal 500

  • Key Features: A leading guide to the legal profession in the UK and globally. It ranks law firms and lawyers based on independent research, client feedback, and peer reviews. Useful for finding top-tier firms in specific practice areas.
  • Pros: Highly respected rankings, detailed firm profiles, helps identify leading experts.
  • Cons: Primarily focuses on commercial law firms, may not be as useful for individual consumer legal needs, information is high-level.

• Chambers and Partners

  • Key Features: Similar to Legal 500, Chambers and Partners provides independent rankings and editorial commentary on law firms and individual lawyers across various practice areas.
  • Pros: Reputable, detailed firm and lawyer profiles, strong research methodology.
  • Cons: Similar limitations to Legal 500, often focuses on larger commercial firms.

These alternatives, whether specialised Islamic services or general legal directories, provide robust options for individuals seeking legal advice and representation in the UK, ensuring they can find reputable and ethically aligned assistance.

How to Work with Queemayanja.co.uk (or Similar Legal Firms)

Engaging with a legal firm like Quee & Mayanja Solicitors, or any other, requires a structured approach to ensure effective communication, clear expectations, and a satisfactory outcome. Here’s a breakdown of the typical process and essential considerations.

Initial Consultation and Assessment

The first step usually involves an initial consultation. For Quee & Mayanja, this would mean contacting them via the provided phone numbers (0208 452 0222, 0208 617 8998) or the “Contact Us” form on their website. During this consultation, you will generally:

• Briefly outline your legal issue: Be prepared to provide a concise summary of your situation.
• Understand their expertise: The firm will assess if your case falls within their practice areas (e.g., immigration, family law, criminal law).
• Discuss initial feasibility: They might offer a preliminary opinion on the strength of your case and potential next steps.
• Clarify consultation fees: Enquire if the initial consultation is free or if a fee applies. Some firms offer a brief complimentary discussion, while others charge a standard rate.

Engagement and Client Care Letter

If both parties agree to proceed, the firm will typically send you a “client care letter” or “engagement letter.” This is a crucial document that legally formalises the relationship. It will outline:

• Scope of work: What specific services the firm will provide.
• Fee structure: How you will be charged (e.g., hourly rate, fixed fee, conditional fee arrangement). This will refer to their “Fee Publication.”
• Estimated costs: An estimate of the total costs involved, though these can vary depending on the complexity and duration of the case.
• Key personnel: Who will be handling your case.
• Complaints procedure: A reminder of how to raise a complaint if necessary, linking back to their “Complaints Procedure” page.
• Terms and conditions: Other important terms of the agreement.

It is absolutely vital to read this letter thoroughly and ask any questions before signing. According to the Solicitors Regulation Authority (SRA) Handbook, firms must provide clear information about costs and service. Skeelingtimber.co.uk Review

Ongoing Communication and Case Management

Throughout your case, consistent communication with your legal team is paramount. You should expect:

• Regular updates: Your solicitor should keep you informed about the progress of your case.
• Clear explanations: Legal processes can be complex; your solicitor should explain them in plain English.
• Prompt responses: While solicitors are busy, reasonable response times to your queries are expected.
• Documentation: Maintain your own copies of all correspondence, documents, and agreements.

Remember, effective legal representation is a partnership. Your proactive engagement, honesty, and timely provision of information will significantly contribute to the successful management of your case.

Understanding Legal Fees and Costs

Navigating legal fees can feel like a minefield, but reputable firms like Quee & Mayanja Solicitors are required to be transparent about their pricing. Understanding the various fee structures and potential additional costs is crucial for effective budgeting and avoiding surprises.

Common Fee Structures

• Hourly Rate: This is one of the most common methods. You are charged for the actual time spent by your solicitor and their team on your case. Rates vary significantly based on the solicitor’s experience, the firm’s reputation, and location (e.g., London firms often have higher rates). A solicitor’s hourly rate in the UK can range from £150 to over £500, with paralegals and junior solicitors charged at lower rates.
• Fixed Fee: For certain straightforward matters (e.g., drafting a simple will, specific immigration applications, uncontested divorces), a firm might offer a fixed fee. This means you pay an agreed amount for the complete service, regardless of the hours spent. This provides cost certainty.
• Conditional Fee Agreement (CFA) / “No Win, No Fee”: Often used in personal injury or civil litigation cases, a CFA means you only pay your solicitor’s fees if your case is successful. If you lose, you typically pay nothing for their time. However, if you win, the solicitor can charge an uplift (success fee) on top of their usual fees, usually capped at 25% of your damages in personal injury cases. You might still be liable for disbursements (see below) or the other side’s costs if you lose.
• Damages-Based Agreement (DBA): Similar to a CFA, but the solicitor takes a percentage of your damages if the case is successful. This is less common in the UK for most civil cases compared to CFAs.

Additional Costs (Disbursements)

Beyond the solicitor’s professional fees, you will almost certainly incur “disbursements.” These are expenses paid by the firm on your behalf to third parties. Common disbursements include:

• Court Fees: Fees payable to the court for issuing claims, filing applications, or setting hearings. These can range from tens to thousands of pounds depending on the complexity and value of the case.
• Barrister’s Fees: If your case requires advocacy in court, a barrister’s fees will be a significant cost. Barristers typically charge daily rates or fixed fees for specific appearances.
• Expert Witness Fees: In complex cases (e.g., medical negligence, property disputes), you might need reports from expert witnesses, which can be very expensive.
• Search Fees: In property transactions, fees for local authority searches, environmental searches, etc.
• Travel Costs: If your solicitor needs to travel for meetings or court appearances.
• Postage and Copying: Minor administrative costs.

Transparency and Estimates

Under SRA regulations, firms must provide clear information about their costs from the outset and throughout the retainer. This includes:

• An initial estimate of the likely overall cost.
• Updates if the costs change significantly.
• Explanation of any potential disbursements.

Always ask for a detailed breakdown of estimated costs and disbursements before you agree to proceed, and don’t hesitate to question anything unclear in their “Fee Publication” or client care letter.

Client Rights and Complaint Procedures

Understanding your rights as a client and knowing how to utilise a firm’s complaints procedure is essential, even when working with reputable firms like Quee & Mayanja Solicitors. This knowledge empowers you to address any concerns effectively and ensures that professional standards are maintained.

Your Rights as a Legal Client in the UK

As a client of a UK law firm regulated by the Solicitors Regulation Authority (SRA), you have several fundamental rights:

• Right to Clear Information on Costs: You must receive clear, comprehensive information about how much your case will cost and how the fees are calculated, both at the start and throughout the retainer.
• Right to Clear Communication: Your solicitor should communicate with you in plain English, explain complex legal terms, and keep you regularly updated on the progress of your case. They should also respond to your queries within a reasonable timeframe.
• Right to Competent Service: You are entitled to a service delivered with reasonable skill and care, consistent with the professional standards expected of a solicitor.
• Right to Confidentiality: Your personal and case-related information must be kept confidential, subject to legal exceptions.
• Right to a Complaints Procedure: Every regulated firm must have a formal, accessible complaints procedure in place.

The Complaints Procedure

Queemayanja.co.uk explicitly links to their “Complaints Procedure” on their homepage, which is a good sign of transparency. Typically, a complaints procedure within a law firm will involve several steps:

1. Informal Resolution (Optional): Many issues can be resolved quickly by discussing them directly with the solicitor or their immediate supervisor. This is often the quickest path to a resolution.
2. Formal Written Complaint: If informal resolution isn’t possible or satisfactory, you should submit a formal complaint in writing (email or letter) to the firm’s designated complaints handler (often a senior partner or a specific compliance officer, as detailed in their procedure). Your complaint should clearly state:
   • What went wrong.
   • When it happened.
   • What outcome you are seeking (e.g., apology, reduction in fees, specific action).
3. Firm’s Investigation: The firm is obligated to acknowledge your complaint promptly (usually within a few days) and then conduct a thorough investigation. They will then issue a formal written response, typically within 8 weeks, detailing their findings and proposed resolution.
4. Referral to the Legal Ombudsman (LeO): If you are dissatisfied with the firm’s response or if they fail to respond within the 8-week timeframe, you have the right to escalate your complaint to the Legal Ombudsman (LeO). The LeO is an independent body that investigates complaints about legal services. You usually have six months from the date of the firm’s final response to refer your complaint to the LeO.

The Role of the Legal Ombudsman (LeO) and SRA

• Legal Ombudsman (LeO): The LeO deals with complaints about the service you have received (e.g., poor communication, delays, costs not being clear). They aim to resolve disputes informally, but can also make formal decisions, which might include requiring the firm to apologise, pay compensation, or reduce fees. Their website is legalombudsman.org.uk.
• Solicitors Regulation Authority (SRA): The SRA deals with complaints about professional conduct and breaches of SRA rules (e.g., dishonesty, financial impropriety, discriminating behaviour). They do not handle complaints about poor service. If you believe your solicitor has acted unethically or in breach of their regulatory obligations, you can report them to the SRA. Their website is sra.org.uk.

By understanding these procedures, clients can confidently engage with legal firms, knowing there are robust mechanisms in place to protect their interests and ensure accountability. Abbywasteservices.co.uk Review

FAQ

What is Queemayanja.co.uk?

Queemayanja.co.uk is the official website for Quee & Mayanja Solicitors, a UK law firm providing legal services in areas such as immigration, family law, civil litigation, employment law, and criminal law.

Is Queemayanja.co.uk a legitimate law firm?

Yes, based on the information provided on their website, Queemayanja.co.uk appears to be a legitimate law firm, as they explicitly state they are regulated by the Solicitors Regulation Authority (SRA Number: 523922).

What legal services does Quee & Mayanja Solicitors offer?

Quee & Mayanja Solicitors offer services in Immigration law, asylum, human rights and nationality law, family law, civil litigation, employment law, and criminal law, including British Citizenship and Nationality Applications.

How can I contact Quee & Mayanja Solicitors?

You can contact Quee & Mayanja Solicitors via phone at 0208 452 0222 or 0208 617 8998, or through the “Contact Us” section on their website.

Does Queemayanja.co.uk provide transparent fee information?

Yes, the website includes a “Fee Publication” link, indicating a commitment to transparency regarding their pricing structure, which is a requirement for SRA-regulated firms for certain services.

How does Quee & Mayanja Solicitors handle complaints?

Quee & Mayanja Solicitors have a formal “Complaints Procedure” detailed on their website, which allows clients to formally address any grievances in accordance with SRA guidelines.

What is the Solicitors Regulation Authority (SRA)?

The SRA is the independent regulatory body for solicitors and law firms in England and Wales. It sets and enforces the standards of conduct for solicitors to ensure they act in the public interest.

What does SRA Number 523922 mean?

SRA Number 523922 is the unique identification number assigned to Quee & Mayanja Solicitors by the Solicitors Regulation Authority, confirming their regulated status.

Are there any client testimonials on Queemayanja.co.uk?

No, the website does not visibly feature client testimonials, success stories, or case studies on its homepage or readily accessible pages.

Does the website have a blog or news section?

No, Queemayanja.co.uk does not appear to have a blog or a news section that provides legal insights or updates on their activities. Primerose.co.uk Review

Is the firm’s physical address available on the website?

While phone numbers are provided, a clear physical office address is not immediately visible on the homepage of Queemayanja.co.uk.

What should I look for in a legal firm’s website?

When reviewing a legal firm’s website, look for clear contact information, SRA regulation details, explicit service offerings, a complaints procedure, fee transparency, and ideally, client testimonials or case studies.

Can I get free legal advice from Quee & Mayanja Solicitors?

The website does not specify if they offer free initial consultations. It is advisable to contact them directly to inquire about their consultation fees.

What are common alternatives to Quee & Mayanja Solicitors for legal advice?

Common alternatives include Citizens Advice, The Law Society’s “Find a Solicitor” tool, and specialist firms like Mishcon de Reya or Bindmans LLP, depending on the specific legal need.

How do I know if a legal firm is ethical?

An ethical legal firm will be regulated by a professional body like the SRA, have transparent fee structures, a clear complaints procedure, prioritize client best interests, and avoid involvement in unlawful or immoral activities.

What is a client care letter?

A client care letter is a formal document sent by a law firm to a client, outlining the scope of work, fee structure, estimated costs, key personnel, and terms and conditions of their engagement.

What are legal disbursements?

Legal disbursements are expenses paid by the law firm on behalf of the client to third parties, such as court fees, barrister’s fees, expert witness fees, and search fees.

How long does a law firm have to respond to a formal complaint?

Typically, a law firm is obligated to acknowledge a formal complaint promptly and provide a full written response within 8 weeks.

What is the role of the Legal Ombudsman?

The Legal Ombudsman (LeO) is an independent body that investigates complaints about the service provided by legal professionals, if a client is not satisfied with the firm’s internal complaints resolution.

When should I contact the SRA instead of the Legal Ombudsman?

You should contact the SRA if your complaint concerns professional misconduct or breaches of regulatory rules by a solicitor (e.g., dishonesty, financial impropriety), rather than simply poor service. Cottonboulevard.co.uk Review