Rattanwarehouse.co.uk Review

Based on looking at the website, Rattanwarehouse.co.uk appears to be a legitimate online retailer specialising in garden furniture, particularly rattan, aluminium, and teak sets. The site provides a decent level of detail regarding its products and company information, which is a good sign for consumers. However, while it hits many of the right notes, there are areas where a truly top-tier e-commerce experience would shine brighter. For a truly strict review, some aspects of transparency and user experience could be enhanced to meet the gold standard of trusted online platforms.

Here’s an overall review summary:

• Company Information: Present, including VAT number and registered company number.
• Contact Information: Clear phone number and email provided.
• Product Range: Extensive selection of garden furniture, including rattan, aluminium, and teak.
• Pricing & Offers: Visible sale items and promotional codes.
• Delivery Information: Dedicated page, but specific cost details aren’t immediately visible on the homepage.
• Returns/Terms: “Store Terms” page is linked, indicating policies are in place.
• Customer Reviews/Testimonials: Lacking direct customer reviews on the homepage.
• Security: Claims “100% SECURE” for orders, but no visible security badge/certificate details.
• Social Proof: Minimal social proof or external verification links.

The detailed explanations reveal that Rattanwarehouse.co.uk has made efforts to establish its credibility. They clearly state they’ve been established since 2005, evolving from a wholesaler to selling directly to the public, which theoretically allows them to pass on “massive discounts” by cutting out the middleman. This business model, sourcing directly from China and Indonesia, suggests a focus on cost-effectiveness. The presence of a physical registered address in Essex and a VAT number (365748849) alongside a company registration number (13059609) lends a solid foundation of legitimacy, providing a paper trail should any issues arise. They’ve also covered the essential legal bases with links to “About Us,” “Store Terms,” “Delivery Options,” “FAQ’s,” and a “Privacy & Cookie Policy.” These are fundamental for any online business operating in the UK. Yet, the absence of integrated customer reviews on the product pages or homepage, which are standard on many high-trust e-commerce sites, means potential buyers cannot easily see real-time feedback from other customers. While they claim “100% SECURE” transactions, a visible SSL certificate or payment gateway trust marks would further solidify this claim. For a discerning consumer looking for absolute reassurance, these missing elements might prompt further investigation.

Here are some excellent alternatives for acquiring quality garden furniture that uphold strong ethical standards and provide a robust online shopping experience:

• John Lewis & Partners Garden Furniture

  

  0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

  Amazon.com: Check Amazon for Rattanwarehouse.co.uk Review Latest Discussions & Reviews:

  • Key Features: Wide range of stylish and durable garden furniture, known for quality and design. Includes rattan, metal, and wooden options. Excellent customer service and comprehensive guarantees.
  • Average Price: Mid-to-high end, reflecting premium quality and brand reputation.
  • Pros: High-quality products, strong customer service, detailed product information, clear returns policies, transparent pricing, and strong brand trust.
  • Cons: Can be more expensive than budget alternatives.

• Habitat Garden Furniture (via Argos)

  • Key Features: Modern and contemporary designs, often with a focus on functionality and aesthetics. Good selection of rattan, metal, and mixed-material sets.
  • Average Price: Mid-range, offering good value for design-led pieces.
  • Pros: Stylish designs, decent quality, often good sales, comprehensive product details, readily available through Argos for click and collect or delivery.
  • Cons: Stock levels can vary, some items might require assembly.

• Garden Trading Garden Furniture

  • Key Features: Specialises in timeless, often rustic or traditional, garden and home products. Focus on natural materials and classic designs.
  • Average Price: Mid-to-high end, offering quality craftsmanship.
  • Pros: Unique aesthetic, durable materials, excellent customer service, strong emphasis on ethical sourcing and quality.
  • Cons: More niche designs may not appeal to everyone, prices are higher than basic options.

• Next Home Garden Furniture

  • Key Features: Offers a broad selection of garden furniture, from budget-friendly options to more luxurious sets. Regularly updated collections to match current trends.
  • Average Price: Varies widely from entry-level to premium, catering to different budgets.
  • Pros: Extensive choice, frequent sales, reliable delivery, comprehensive product descriptions and customer reviews on site.
  • Cons: Quality can vary depending on price point, some items might be flat-packed.

• B&Q Garden Furniture

  • Key Features: A DIY and home improvement giant, offering a wide range of affordable garden furniture. Practical solutions for various garden sizes and styles.
  • Average Price: Budget-friendly to mid-range.
  • Pros: Competitive pricing, wide availability, good for basic needs, often have physical stores for viewing products.
  • Cons: Designs can be more functional than stylish, some customer reviews indicate variability in product quality.

• Dunelm Garden Furniture

  • Key Features: Known for homeware, Dunelm also provides a surprisingly good selection of garden furniture, often with a focus on comfort and value.
  • Average Price: Mid-range, offering good value for money.
  • Pros: Good value, comfortable options, extensive online reviews, easy click and collect, and reliable delivery.
  • Cons: Product range can be seasonal, not as many high-end options as dedicated furniture retailers.

• Marks & Spencer Home Garden Furniture

  • Key Features: Offers a curated selection of stylish and durable garden furniture, often with a focus on comfort and classic designs. Known for quality and reliability.
  • Average Price: Mid-to-high end, reflecting brand quality.
  • Pros: High-quality materials, reliable brand, good customer service, clear product information, often good guarantees.
  • Cons: Limited range compared to specialist retailers, can be on the pricier side.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

[ratemypost]

Rattanwarehouse.co.uk Review & First Look

When you first land on Rattanwarehouse.co.uk, you’re greeted with a relatively clean and straightforward layout. The immediate impression is that it’s a dedicated e-commerce site for garden furniture. The navigation menu is extensive, categorising products by type (Dining Sets, Sofa Sets, Cube Sets) and material (PE Rattan, Aluminium, Solid Teak). This comprehensive categorisation makes finding specific items relatively simple, which is a massive win for user experience. They also highlight key selling points like a “5 YEAR GUARANTEE On all rattan products” and “100% SECURE Place orders securely” right at the top, attempting to build immediate trust.

However, a critical eye quickly spots areas for improvement. While a large sale timer creates a sense of urgency, the repeated use of “USE CODE ‘SALE5’ AT CHECKOUT GET AN EXTRA OFF 10%” multiple times, sometimes with slightly different offers (e.g., “PARASOL FREE £99 WORTH ON DINING SETS”), can feel a bit cluttered and perhaps even slightly confusing. Trustworthy websites generally present their promotions with crystal clarity and without redundant messaging. Furthermore, despite displaying “0 out of 5” under some product listings, there are no actual customer reviews visible directly on the homepage. This lack of immediate social proof, a standard feature on most reputable e-commerce platforms like Amazon or John Lewis, raises a small red flag. It’s like seeing a restaurant with a sign saying “Best Food Ever” but no actual diners inside.

• Initial Impressions:
  • Clarity: Good product categorisation, clear call to actions for sales.
  • Trust Signals: Prominent display of guarantee and security claims.
  • Clutter: Repetitive promotional messages can detract from the overall clean aesthetic.
  • Social Proof Gap: Absence of visible customer reviews on the homepage.

Rattanwarehouse.co.uk Features

Diving deeper into the website’s functionality and offerings, Rattanwarehouse.co.uk boasts a range of features designed to facilitate the purchase of garden furniture. Their product catalogue is undeniably vast, covering various styles, materials, and sizes, from compact bistro sets ideal for smaller patios to expansive 8-seater dining and sofa sets, and even pergolas. This breadth of choice ensures that most garden furniture needs are catered for. The site also highlights key product attributes such as “UV Resistant Aluminium Frame” and “All Weather Seats,” which are crucial details for outdoor furniture purchases in the UK’s often unpredictable climate. Chipex.co.uk Review

One notable feature is the “Ex-Warehouse Items” and “Sale Items” sections. These categories indicate an effort to clear stock and provide discounts, which can be very appealing to budget-conscious buyers. The listed price reductions, some as steep as 60-75%, are visually striking. For instance, the “Texas Light Grey Weave Sofa Set Ex Warehouse” is advertised with a £600 reduction from £999.00 to £399.00. While the deals seem substantial, the lack of customer reviews next to these deeply discounted products makes it difficult to assess actual customer satisfaction or product quality for these specific bargains. A robust e-commerce site would typically integrate star ratings and user comments directly into product listings, allowing potential buyers to see aggregated feedback before committing to a purchase.

• Key Product Features Displayed:
  • Material: PE Rattan, Aluminium, Solid Teak.
  • Durability: UV Resistant, Aluminium Frame, All Weather Seats.
  • Capacity: Ranges from 4-seater bistro sets to 8-seater and 12-seater cube sets.
  • Special Items: Fire Pit Sets, Rising Table Sofa Sets, Lounger Sets.
• Sales and Discounts:
  • Promotional Codes: “SALE5” for 10% off.
  • Bundle Offers: Free parasol with dining sets.
  • Deep Discounts: Up to 75% off on “Ex-Warehouse Items.”
  • Transparency: While discounts are prominent, the absence of customer reviews on individual product pages makes it harder to verify the perceived value.

Rattanwarehouse.co.uk Pros & Cons

Let’s break down the advantages and disadvantages based solely on the Rattanwarehouse.co.uk website’s presentation and available information.

Pros:

• Extensive Product Range: The sheer variety of garden furniture available, covering different materials (rattan, aluminium, teak) and set configurations (dining, sofa, cube, fire pit, loungers, pergolas), is genuinely impressive. This wide selection caters to diverse customer preferences and garden sizes.
• Clear Company Information: The website provides a registered company number (13059609), VAT number (365748849), and a physical registered address in Essex. This level of transparency in legal identification is crucial for establishing trust and allows for verification through official UK company registries.
• Direct Importer Model: The claim of being a direct importer, cutting out the “middleman,” suggests that they can offer competitive pricing due to lower overheads. This business model, if genuinely executed, is a significant advantage for consumers looking for value.
• Prominent Guarantees: The “5 YEAR GUARANTEE On all rattan products” and claims of “100% SECURE Place orders securely” are displayed prominently. These assurances, if backed up by robust terms, are important for consumer confidence, especially for high-value purchases.
• Dedicated Information Pages: Links to “About Us,” “Store Terms,” “Delivery Options,” “FAQ’s,” “PE Rattan Care,” and “Contact Us” are all present and easily accessible. This indicates an effort to provide comprehensive pre-purchase information and support.
• Visible Contact Details: A phone number (020 4587 7064) and email address ([email protected]) are clearly listed, offering direct channels for customer queries.

Cons:

• Lack of Customer Reviews/Ratings on Homepage: While some products show a “0 out of 5” rating placeholder, there are no visible, actual customer reviews or testimonials integrated on the homepage or immediately on product listings. This is a significant omission in modern e-commerce, as social proof is vital for building trust. Users expect to see what others think before making a purchase.
• Redundant Promotional Messaging: The homepage features multiple, slightly varied instances of the same promotional code (“SALE5”) and sales banners. This repetition can feel a bit messy and confusing rather than reinforcing the offer, potentially leading to cognitive overload for the user.
• No Obvious Third-Party Trust Seals: While they claim “100% SECURE,” there are no visible third-party security badges (like SSL certificates, McAfee Secure, Norton Secured, or Google Trusted Store) that actively verify this claim. Reputable sites often display these prominently.
• Missing Live Chat Support: There’s no immediate option for live chat, which has become a standard for quick customer service on many e-commerce platforms. While phone and email are available, live chat offers instant resolution for simple queries.
• Limited Social Media Presence Indication: There are no prominent links to social media profiles (Facebook, Instagram, etc.) on the homepage. A strong social media presence often indicates an active and engaged business, fostering community and additional avenues for customer support and engagement.
• Generic Product Descriptions: While features like “5 Year Warranty” and “UV Resistant” are mentioned, the product descriptions on the homepage (for the featured best-selling items) are quite brief. More detailed information, perhaps including dimensions, specific material grades, or assembly requirements, would enhance the user’s ability to make an informed decision.
• Unclear Delivery Cost Transparency: While a “Delivery Options” page is linked, specific delivery costs or tiered pricing are not immediately clear from the homepage. Many sites offer a simple delivery calculator or clearly state free delivery thresholds upfront.

Rattanwarehouse.co.uk Alternatives

When looking for alternatives to Rattanwarehouse.co.uk, especially if you’re seeking a more established online presence, a broader range of customer feedback, or specific ethical considerations, several UK retailers stand out. The garden furniture market is competitive, and many brands offer robust online experiences, often coupled with physical showrooms for those who prefer to see items in person. Addpeople.co.uk Review

Consider these options, which are generally well-regarded for their product quality, customer service, and website transparency:

• Outdoor Living UK

  

  • Overview: A specialist in high-quality outdoor furniture, often featuring premium brands and a focus on durability and design. Their website typically has clear product imagery, detailed specifications, and customer review sections.
  • Why it’s a good alternative: Strong reputation for quality, comprehensive product details, usually excellent customer service, and clear delivery/returns policies.
  • Key difference: Often higher price points reflecting a premium segment, but with perceived higher quality and longevity.

• Garden Centre Retailers (e.g., Dobbies, Notcutts)

  • Overview: Many large garden centre chains have extensive online stores for their garden furniture ranges. They often carry well-known brands and their own exclusive lines.
  • Why it’s a good alternative: Combines online convenience with the option to view products in person at their physical locations. Wide selection, seasonal sales, and often provide assembly services.
  • Key difference: Broader range of garden-related products, often leveraging their physical store network for returns or customer support.

• Furniture Village Outdoor Theoakbedstore.co.uk Review

  • Overview: While primarily known for indoor furniture, Furniture Village has a strong outdoor collection. They typically offer high-quality, durable sets with a focus on comfort and design.
  • Why it’s a good alternative: Reputable brand with strong customer service and warranty policies. Website usually provides detailed product information, high-resolution images, and often customer reviews.
  • Key difference: Often a higher price point but comes with established brand reliability and after-sales support.

• Maze Living

  • Overview: A popular online-first retailer specialising in high-quality rattan and aluminium garden furniture. Known for innovative designs, such as rising tables and integrated fire pits.
  • Why it’s a good alternative: Strong focus on modern garden furniture trends, good product imagery, detailed specifications, and a dedicated customer support team. They often have customer reviews integrated into product pages.
  • Key difference: Highly specialised in modern outdoor living, with a strong online presence and frequent new product launches.

• Wayfair UK Garden Furniture

  • Overview: An e-commerce giant offering an enormous selection of home goods, including garden furniture from countless brands and suppliers.
  • Why it’s a good alternative: Unparalleled variety, often competitive pricing, and extensive customer reviews and photos for almost every product. Their filtering system is robust, allowing users to narrow down choices easily.
  • Key difference: While variety is a pro, it can also be overwhelming. Quality can vary significantly across different suppliers, making customer reviews even more crucial.

• Cotswold Co. Garden Furniture

  • Overview: Known for handcrafted wooden furniture, Cotswold Co. also offers a charming range of garden pieces, particularly wooden and traditional designs.
  • Why it’s a good alternative: Focus on natural materials and craftsmanship, often offering a more classic or rustic aesthetic. Good for those seeking solid wood or heritage-style furniture.
  • Key difference: Less focus on synthetic rattan, more on traditional wood, which offers a different aesthetic and maintenance profile.

• Homebase Garden Furniture

  • Overview: Another major DIY and garden retailer, Homebase offers a wide array of garden furniture, catering to various styles and budgets.
  • Why it’s a good alternative: Good value, frequent promotions, and the option to view products in their physical stores. Their website is generally user-friendly with clear product categories.
  • Key difference: Similar to B&Q, they cover a broad range of home and garden products, making them a one-stop shop for many outdoor needs.

These alternatives provide various price points, styles, and customer support structures, allowing consumers to choose a retailer that best aligns with their preferences for purchasing garden furniture. Littlerick.co.uk Review

Rattanwarehouse.co.uk Pricing

Understanding the pricing structure on Rattanwarehouse.co.uk involves looking at the advertised prices, the discounts, and how transparent the overall cost is. From the homepage, it’s clear they are heavily leaning into sale pricing and deep discounts. Many of their featured products, particularly the “Ex-Warehouse Items,” show significant reductions, for example, a “Texas Light Grey Weave Sofa Set Ex Warehouse” slashed from £999.00 to £399.00 – a 60% saving. Similarly, several other sofa sets are listed with 55-75% off. This strategy is designed to create a strong perception of value and urgency, especially with a ticking “SALE ENDS” timer.

The inclusion of a promotional code, “SALE5,” offering an “EXTRA OFF 10%,” further complicates the initial pricing transparency. While it’s great to offer additional savings, having multiple, slightly different calls to action for the same code can be distracting. For instance, it’s advertised for “GET AN EXTRA OFF 10%” and also for “GET A COVER WITH EVERY SET FOR A LIMITED TIME,” which uses the same code. This might make a customer wonder if the code stacks or if it applies to both offers simultaneously.

• Pricing Strategy:
  • Aggressive Discounting: Prominent display of large percentage discounts (e.g., 60%, 75%).
  • Urgency Marketing: Countdown timer for sales.
  • Promotional Codes: Use of “SALE5” for additional 10% off and/or free cover.
  • “Ex-Warehouse Items”: Dedicated section for heavily reduced stock.
• Potential Pricing Ambiguities:
  • Layered Offers: The interplay between the main sale prices and the extra 10% off code isn’t explicitly clarified for all scenarios.
  • Delivery Costs: While a “Delivery Options” page exists, the lack of immediate delivery cost information on the homepage or product pages means the final price isn’t entirely transparent until deeper into the checkout process. This can be a point of friction for customers comparing total costs.
  • Price History: There’s no visible price history or clear indication of how long products have been at their ‘original’ price, which would help consumers verify the true value of the discounts. For example, the Competition and Markets Authority (CMA) in the UK often advises against misleading price comparisons, recommending that ‘was’ prices should genuinely reflect the price at which a product was sold before a sale.

Rattanwarehouse.co.uk vs. Established UK Garden Furniture Retailers

When you put Rattanwarehouse.co.uk up against established UK garden furniture retailers, you start to see a few key differences, particularly in terms of brand presence, customer experience, and the perception of trust. Think of it like comparing a lean, direct-to-consumer challenger brand to a well-known high-street staple. Escooterclinic.co.uk Review

• Brand Recognition and Trust:

  • Rattanwarehouse.co.uk: Appears as a direct importer, focusing on cost-effectiveness. While they provide company registration details, they lack the widespread brand recognition or long-standing public trust that comes with household names like John Lewis or Next Home. These established brands have built decades of reputation for quality and customer service, often with physical stores complementing their online presence.
  • Established Retailers: Benefit from strong brand equity, often associated with reliability, extensive warranties, and robust after-sales support. Their names alone carry a significant weight of trust.

• Customer Reviews and Social Proof:

  

  • Rattanwarehouse.co.uk: The website currently lacks visible customer reviews or star ratings directly integrated into product listings on the homepage. This is a noticeable gap compared to virtually all major online retailers.
  • Established Retailers: Websites like Wayfair, Dunelm, or even specific brands like Maze Living, heavily integrate customer reviews, photos, and Q&A sections. This social proof is invaluable for potential buyers, allowing them to gauge product satisfaction and reliability from real users.

• Website User Experience and Information:

  • Rattanwarehouse.co.uk: Offers a functional site with clear product categories and prominent sales. However, the slightly repetitive promotional messaging and lack of immediate delivery cost transparency on product pages could be improved.
  • Established Retailers: Tend to invest heavily in refined user interfaces. They often provide more detailed product specifications, high-resolution imagery with zoom functions, 360-degree views, augmented reality tools, and very clear, upfront information on delivery costs, assembly services, and full returns policies. Their checkout processes are typically streamlined and transparent.

• After-Sales Support and Warranties: Janecosmetics.co.uk Review

  • Rattanwarehouse.co.uk: Offers a “5 Year Guarantee” on rattan products and provides phone/email contact.
  • Established Retailers: Often have dedicated customer service teams, various contact channels (phone, email, live chat, social media), and clearly defined warranty and returns procedures, often extending beyond the basic legal requirements. Their larger operational scale typically allows for more robust and responsive support infrastructures.

In essence, while Rattanwarehouse.co.uk aims to compete on price with its direct import model and aggressive discounts, it falls short of the comprehensive, reassuring, and feature-rich online shopping experience offered by more established UK garden furniture retailers. For a discerning buyer, the absence of widespread customer feedback and some UI refinements might lead them towards brands with a more polished and transparent online presence.

How to Make an Informed Purchase on Rattanwarehouse.co.uk

Navigating any online purchase, especially for larger items like garden furniture, requires a discerning eye. If you’re considering Rattanwarehouse.co.uk, or any online retailer, here’s how to ensure you’re making an informed decision, especially when some common e-commerce trust signals (like integrated customer reviews) are less prominent.

First off, verify the company’s legitimacy beyond just the website. Rattanwarehouse.co.uk lists a company number (13059609) and VAT number (365748849). Your first port of call should be to check these details on the Companies House website (GOV.UK). This official government registry provides public information about companies, including their registration date, filing history, and directors. A long-standing, active registration is a strong positive indicator.

• Due Diligence Checklist:
  • Companies House Check:
    • Visit GOV.UK Companies House.
    • Search for “Rattan Warehouse Trade Ltd” or company number “13059609.”
    • Verify registration status, address, and any red flags (e.g., insolvency notices).
  • Trustpilot and Other Review Platforms:
    • Search for “rattanwarehouse.co.uk reviews” on independent review sites like Trustpilot, Google Reviews, or Feefo.
    • Look for a significant number of reviews, both positive and negative, and assess the overall sentiment. Pay attention to how the company responds to negative feedback. A quick search for “rattanwarehouse.co.uk reviews” indicates a mixed bag, which is normal for any business, but it’s crucial to read through them to understand common themes.
  • Website Terms and Conditions:
    • Returns Policy: Before buying, thoroughly read their “Store Terms” (https://rattanwarehouse.co.uk/purchase-terms/). Understand the return window, who pays for return shipping, and what conditions apply (e.g., original packaging, unused). For large items like furniture, return shipping costs can be substantial if you change your mind.
    • Warranty Details: While they advertise a “5 Year Guarantee,” delve into the specifics of what it covers and any exclusions.
    • Delivery Policy: Examine the “Delivery Options” page (https://rattanwarehouse.co.uk/delivery-options/) for costs, estimated delivery times, and what happens if you’re not home. For large items, scheduled delivery and assistance with offloading are important.

Second, assess the product information thoroughly. While the website mentions “UV Resistant Aluminium Frame” and “All Weather Seats,” look for more specific details within individual product pages. Are dimensions clearly listed? What are the exact materials used for cushions, and are they removable/washable? The more detail provided, the better. If information is scarce, it might be worth sending an email to their customer service for clarification. Pallet2ship.co.uk Review

Finally, consider payment methods. Using secure payment gateways like PayPal or credit cards often provides an extra layer of buyer protection, allowing you to dispute charges if goods are not received or are not as described. Avoid direct bank transfers for new, untested retailers.

By combining the information available on Rattanwarehouse.co.uk with independent verification and a careful review of their policies, you can significantly reduce your risk and make a more confident purchase. Remember, a deal isn’t a deal if the product doesn’t meet your expectations or if getting support is a nightmare.

Rattanwarehouse.co.uk Delivery Options

Understanding the delivery process is crucial, especially for bulky items like garden furniture. Rattanwarehouse.co.uk includes a dedicated “Delivery Options” page (https://rattanwarehouse.co.uk/delivery-options/) on their website, which is a good starting point for transparency. However, the homepage itself doesn’t immediately clarify specific delivery costs or timelines, which is a common expectation for many online shoppers.

When reviewing the “Delivery Options” page, it’s essential to look for: Herohaven.co.uk Review

• Delivery Costs: Are they fixed, or do they vary by location or order value? For large furniture, free delivery can be a significant saving. If costs apply, are they clearly itemised?
• Delivery Timelines: What are the estimated delivery windows? Are there different options for faster delivery at an extra cost? The homepage indicates “In Stock: Delivery Within 14 Days” for some products, and “Delivery Within 7/28 Days” for others, suggesting variable lead times. It’s important to confirm these for your specific chosen item.
• Delivery Process: Do they offer a white-glove service (assembly, placement), or is it curb-side delivery? For large items, knowing if they’ll bring it into your garden or just drop it at your doorstep is vital.
• Tracking Information: Will you receive a tracking number to monitor your order’s progress?
• Returns for Delivery Issues: What is the procedure if items arrive damaged or are not as ordered? This should tie into their “Store Terms” and returns policy.

A strong e-commerce delivery policy will typically provide a postcode checker for delivery charges, clear service levels (e.g., standard, express), and detailed instructions for receiving large items, including what to do if parts are missing or damaged upon arrival. While Rattanwarehouse.co.uk links to a dedicated page, the level of detail and upfront clarity could be enhanced to match the best in class. For example, a clear matrix of delivery charges based on postcode or order value would be more helpful than requiring a full checkout process to see the final cost.

Rattanwarehouse.co.uk PE Rattan Care

Beyond the initial purchase, knowing how to maintain your garden furniture is key to its longevity, especially with materials like PE rattan. Rattanwarehouse.co.uk includes a “PE Rattan Care” page (https://rattanwarehouse.co.uk/pe-rattan-care/) which is a commendable inclusion, demonstrating an understanding of aftercare. This is a practical and thoughtful touch that adds value for the customer.

On a typical PE Rattan Care page, you’d expect to find advice on:

• Cleaning: Recommendations for cleaning solutions (e.g., mild soap and water), methods, and frequency.
• Protection: Advice on protecting the furniture from harsh weather conditions (e.g., using covers, which they offer free with some sets) or extreme temperatures.
• Storage: Guidance on how to store furniture during winter months to prevent damage.
• Cushion Care: Specific instructions for removable cushions, including washing instructions and advice on preventing mildew.
• UV Protection: Tips for maintaining the colour and integrity of the rattan in strong sunlight, reinforcing their “UV Resistant” claims.
• Addressing Common Issues: How to deal with minor scuffs, fading, or general wear and tear over time.

The presence of this page suggests that Rattanwarehouse.co.uk aims to provide comprehensive support throughout the product’s lifespan, which is a positive indicator. This proactive approach to customer education can significantly improve customer satisfaction by helping them preserve their investment. For optimal transparency, it would be beneficial if this care information was also linked or summarised on individual product pages, making it immediately accessible when a customer is considering a specific item. This way, buyers can understand the maintenance commitment before making a purchase. Teachrex.co.uk Review

FAQ

What is Rattanwarehouse.co.uk?

Rattanwarehouse.co.uk is an online retailer based in the UK that specialises in selling garden furniture, including rattan, aluminium, and solid teak dining sets, sofa sets, cube sets, and various accessories directly to the public.

Is Rattanwarehouse.co.uk a legitimate company?

Yes, based on the information provided on their homepage, Rattanwarehouse.co.uk lists a registered company number (13059609) and a VAT number (365748849), along with a physical registered address in Essex, indicating it is a legally registered business in the UK.

What types of garden furniture does Rattanwarehouse.co.uk sell?

Rattanwarehouse.co.uk sells a wide range of garden furniture, including dining sets (4-seater, 6-seater, 8-seater), sofa sets, cube sets, corner sofa sets, rising and casual sofa sets, fire pit sets, lounger sets, and various accessories like parasols, cushion storage boxes, and coffee tables, made from PE rattan, aluminium, and solid teak.

Does Rattanwarehouse.co.uk offer discounts or sales?

Yes, Rattanwarehouse.co.uk heavily promotes sales and discounts on its homepage, including percentage-based reductions (e.g., 60-75% off on “Ex-Warehouse Items”) and a promotional code (“SALE5”) for an extra 10% off or a free parasol/cover. Onlineradiocodes.co.uk Review

How do I contact Rattanwarehouse.co.uk customer service?

You can contact Rattanwarehouse.co.uk by phone at 020 4587 7064 or via email at [email protected] Their contact details are clearly listed on the homepage.

What is the warranty on Rattanwarehouse.co.uk products?

Rattanwarehouse.co.uk states that they offer a “5 YEAR GUARANTEE On all rattan products.” Specific details of this warranty would be found within their “Store Terms” or a dedicated warranty information page.

Are there customer reviews visible on the Rattanwarehouse.co.uk website?

No, while some product listings show a “0 out of 5” rating, there are no actual customer reviews or testimonials visibly integrated on the homepage or immediately on product pages.

Does Rattanwarehouse.co.uk offer free delivery?

The homepage does not explicitly state free delivery. It links to a “Delivery Options” page where customers can find more information about delivery costs and timelines, which may vary.

What payment methods are accepted by Rattanwarehouse.co.uk?

The website claims “100% SECURE Place orders securely,” implying standard secure payment methods, but specific payment options like Visa, Mastercard, or PayPal are not explicitly listed on the homepage. Airportparkmanchester.co.uk Review

What is an “Ex-Warehouse Item” on Rattanwarehouse.co.uk?

“Ex-Warehouse Items” are products that are heavily discounted, often with significant savings (e.g., 60-75% off), likely from older stock, end-of-line, or returned items, allowing Rattanwarehouse.co.uk to clear inventory.

Does Rattanwarehouse.co.uk have a physical showroom?

Based on the “About Us” section, Rattanwarehouse.co.uk states, “we have no showroom or plush offices, we are direct importers, there is NO MIDDLEMAN!” This indicates they operate primarily as an online-only retailer.

How long does delivery take for Rattanwarehouse.co.uk orders?

Delivery times vary; some products are listed as “Delivery Within 14 Days,” while others mention “Delivery Within 7/28 Days,” depending on stock availability and item specifics.

Is the Rattanwarehouse.co.uk website secure for online payments?

The website claims “100% SECURE Place orders securely.” For added reassurance, look for standard web security indicators like a padlock icon in the browser address bar and “https://” in the URL, indicating SSL encryption.

Can I return items bought from Rattanwarehouse.co.uk?

Yes, Rattanwarehouse.co.uk has a “Store Terms” page which should outline their returns policy, including conditions, timeframes, and procedures for returning purchased items. Khalsons-windows-doors.co.uk Review

What is the origin of Rattanwarehouse.co.uk’s products?

Rattanwarehouse.co.uk states they bring in containers directly from China and Central Java, Indonesia, as direct importers.

How does Rattanwarehouse.co.uk compare to John Lewis for garden furniture?

Rattanwarehouse.co.uk focuses on competitive pricing through a direct import model, while John Lewis is an established high-street brand known for premium quality, extensive customer service, and strong brand trust, typically at a higher price point.

What is the “PE Rattan Care” section on Rattanwarehouse.co.uk for?

The “PE Rattan Care” section provides guidance and instructions on how to properly clean, protect, and maintain PE rattan garden furniture to ensure its longevity and appearance.

Is Rattanwarehouse.co.uk a sustainable choice for garden furniture?

The website does not provide specific details on sustainability practices or ethical sourcing certifications beyond stating they import from China and Indonesia. Customers interested in sustainability may need to inquire directly.

What is the company name for Rattanwarehouse.co.uk?

The company name behind Rattanwarehouse.co.uk is “Rattan Warehouse Trade Ltd.” Direct-chems.co.uk Review

Does Rattanwarehouse.co.uk offer installation or assembly services?

The homepage and available text do not specify whether Rattanwarehouse.co.uk offers installation or assembly services for their garden furniture sets. Customers would need to check individual product descriptions or their delivery terms for this information.