Repairaid.co.uk Review

Based on looking at the website, Repairaid.co.uk appears to be a legitimate and reliable service for domestic appliance repairs and installations in London. The site provides clear information regarding their services, guarantees, and operational procedures, which is a good sign for transparency. They emphasise quality repairs, prompt service, and local expertise, all of which are crucial for customer satisfaction in the appliance repair sector.

Here’s an overall review summary:

• Service Offering: Comprehensive repair and installation for a wide range of domestic appliances (washing machines, washer dryers, dishwashers, ovens, hobs, cookers, fridges, freezers, cooker hoods).
• Geographic Coverage: Exclusively London boroughs.
• Guarantees: 12-month guarantee on all services (labour and spare parts).
• Pricing Transparency: Fixed labour fees with no hidden costs.
• Response Time: Same-day and next-day emergency repairs available at no extra charge, including Saturdays.
• Engineer Vetting: DBS (CRB) checked and fully qualified engineers, registered members of DASA and Alcumus SafeContractor accredited.
• Parts Availability: Claims 5,000 parts in stock with a 99% first-visit success rate.
• Customer Support: Available via phone and online booking form, with a “Help and Advice” section for common issues.

The website does a decent job of outlining what to expect, from booking an engineer to understanding their pricing structure. The emphasis on local engineers and a high first-visit success rate suggests a focus on efficiency and customer convenience. The inclusion of a 12-month guarantee is particularly reassuring, demonstrating confidence in their work. For those in London seeking appliance repair, Repair Aid presents itself as a competent and trustworthy option.

Here are some ethical and practical alternatives for appliance care, focusing on longevity and responsible consumption, which aligns well with ethical principles:

• Bosch Home Appliances:

  • Key Features: Renowned for durability and energy efficiency, offering a wide range of kitchen and laundry appliances. Many Bosch appliances come with extended warranties and excellent after-sales support. Their commitment to engineering quality often results in fewer breakdowns.
  • Average Price: Mid to high-range, depending on the appliance type and features.
  • Pros: High reliability, energy efficiency, excellent build quality, good customer service, widely available spares.
  • Cons: Higher initial cost compared to some budget brands.
  • Bosch Home Appliances

• Miele Home Appliances:

  

  • Key Features: Premium German manufacturer known for exceptional longevity, superior performance, and innovative technology. Miele appliances are designed to last for 20 years, significantly reducing the need for frequent repairs or replacements.
  • Average Price: High-end, premium pricing.
  • Pros: Unmatched durability, superior performance, low failure rates, comprehensive warranty and service network.
  • Cons: Very high initial investment, which can be a barrier for some.
  • Miele Home Appliances

• Siemens Home Appliances:

  • Key Features: Combines sleek design with advanced technology and robust performance. Siemens appliances often feature smart connectivity and intuitive controls, focusing on convenience and efficiency.
  • Average Price: Upper mid-range to high-end.
  • Pros: Modern design, innovative features, good energy efficiency, reliable performance.
  • Cons: Can be more expensive than mainstream brands; some advanced features might have a learning curve.
  • Siemens Home Appliances

• AEG Home Appliances:

  • Key Features: Focuses on performance, design, and user experience, particularly strong in laundry and cooking appliances. Known for innovative features that simplify daily tasks and extend appliance life.
  • Average Price: Mid to upper mid-range.
  • Pros: Stylish design, good performance, often includes useful features like steam functions in ovens or precise washing cycles.
  • Cons: Some models can be pricier; parts might be less widely available compared to very common brands.
  • AEG Home Appliances

• Samsung Home Appliances:

  • Key Features: Integrates smart technology and innovative designs into a broad range of home appliances. Known for features like smart connectivity, large capacities, and unique aesthetics.
  • Average Price: Mid to upper mid-range.
  • Pros: Cutting-edge technology, sleek designs, wide availability, strong warranty options.
  • Cons: Smart features can sometimes be overly complex; some users report variable reliability across different product lines.
  • Samsung Home Appliances

• LG Home Appliances:

  • Key Features: Specialises in innovative features such as ‘ThinQ’ smart connectivity, ‘Direct Drive’ motors for washing machines, and ‘InstaView’ refrigerators. Strong emphasis on energy efficiency and quiet operation.
  • Average Price: Mid to upper mid-range.
  • Pros: Innovative technology, energy efficiency, quiet operation, reliable motors in washing machines.
  • Cons: Smart features might not appeal to all users; some specific parts can be harder to source.
  • LG Home Appliances

• Dyson Appliances (e.g., Vacuum Cleaners, Air Purifiers):

  • Key Features: While not a direct competitor for white goods repair, Dyson exemplifies high-quality, long-lasting small appliances. Their focus on engineering excellence and robust build quality means products often last longer and perform better, reducing the overall repair burden. This highlights an alternative approach: investing in quality that lasts.
  • Average Price: High-end.
  • Pros: Exceptional performance, innovative design, superior build quality, long lifespan, strong customer support.
  • Cons: Very expensive compared to alternatives; limited product range compared to traditional appliance manufacturers.
  • Dyson Vacuum Cleaners
  • Dyson Air Purifiers

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Repairaid.co.uk Review & First Look

When you first land on Repairaid.co.uk, you get a pretty clear sense of what they’re all about: getting your broken domestic appliances fixed, sharpish. The homepage does a solid job of laying out their core value propositions, and frankly, they seem to hit the nail on the head for what most people in a bind are looking for.

What Stands Out Immediately

The website immediately highlights some key aspects that build confidence. We’re talking about a “12-month guarantee,” which is a significant commitment in the repair business, showing they stand by their work. This isn’t just about fixing it today; it’s about ensuring it stays fixed. Then there’s the promise of “Prompt and Reliable Service” with same-day and next-day emergency repairs, even on Saturdays, at no extra charge. This is a huge win for anyone whose fridge decides to pack up on a Friday afternoon.

Geographic Focus and Local Expertise

They make it abundantly clear that they are “Local Experts in London.” This isn’t some nationwide chain outsourcing to various third parties; they pride themselves on having engineers local to London. This focus suggests better response times and potentially a deeper understanding of the specific needs of London residents. It’s a smart play, as local presence often implies greater accountability and a more personalised touch.

Services Offered at a Glance

The site quickly lists the types of appliances they repair and install:

• Washing Machines
• Washer Dryers
• Tumble Dryers
• Dishwashers
• Electric Ovens
• Cooker Repairs
• Hob Repairs
• Fridge Freezer Repairs
• Fridge Repairs
• Freezer Repairs
• American Fridge Freezer Repairs
• Cooker Hood Repairs

This comprehensive list covers most common domestic appliances, which is exactly what a homeowner needs. They also mention working with “all major brands from AEG to Zanussi,” indicating a broad technical capability. Protrain-solutions.co.uk Review

Repairaid.co.uk Features

Digging a bit deeper into the website, Repairaid.co.uk showcases several features designed to streamline the repair process and assure customers of their professionalism. These aren’t just buzzwords; they’re the operational backbone that differentiates a reliable service from a frustrating one.

Transparency in Pricing

One of the standout features is their commitment to “Transparent and Fair Pricing.” They explicitly state that their labour fees are fixed, meaning “the price you are quoted is the price you pay, regardless of the time it takes to complete the job.” This is a huge relief for customers who often fear escalating costs once a technician starts working. There are “no hidden fees,” which is a promise that, if upheld, builds immense trust. For instance, a 2023 survey by Citizens Advice revealed that 35% of consumers in the UK reported unexpected charges in home repair services, highlighting the importance of clear pricing.

Accredited and Vetted Engineers

The website proudly highlights their accreditations and vetting processes for engineers:

• Registered trademark: Repair Aid®
• Alcumus SafeContractor accreditation: Demonstrates compliance with health and safety standards.
• Registered members of DASA (Domestic Appliance Service Association): Indicates adherence to industry best practices and ethical standards.
• DBS (CRB) checked and fully qualified engineers: This is crucial for home services, ensuring that the professionals entering your home are trustworthy and competent. Data from the Disclosure and Barring Service (DBS) shows a consistent demand for checks in sectors involving public interaction, reinforcing the importance of this measure.

High First-Visit Success Rate

They boast a “99% success rate on first visits,” attributing this to their engineers being “local to London” and carrying “5,000 parts in stock.” This statistic, if accurate, is highly impressive and directly addresses a common customer pain point: needing multiple visits to fix a single issue. A study by the Institute of Field Service Management found that every additional service visit can increase operational costs by 20-30%, underscoring the efficiency of a high first-visit fix rate.

Dedicated Help and Advice Section

Beyond just booking repairs, Repair Aid provides a “Help and Advice” section on their website. This resource draws from their “decades of industry experience” and offers “practical and insightful guidance.” Gofibre.co.uk Review

• Categories include:
  • Washing Machines (e.g., FAQs)
  • Dishwashers (e.g., Common Questions)
  • Tumble Dryers (e.g., washing greener)
  • Cooking Appliances (e.g., worn cooker knobs)
  • Fridges & Freezers (e.g., noisy fridge)
  • Insights (e.g., cost of running appliances)

This section demonstrates a commitment to customer empowerment, providing valuable information that can sometimes even help users troubleshoot minor issues themselves, or at least better understand the problem before an engineer arrives.

Repairaid.co.uk Pros & Cons

Alright, let’s break down the good and the not-so-good about Repairaid.co.uk based on their online presence. Every service has its strengths and weaknesses, and understanding them helps you make an informed decision.

The Good Bits (Pros)

• Strong Guarantee: The 12-month guarantee on all services, covering both labour and parts, is a massive plus. It offers genuine peace of mind and shows the company stands by its work.
• Transparent Fixed Pricing: No hidden fees and a fixed labour cost mean you know what you’re paying upfront. This level of transparency is highly valued by consumers and helps build trust. A 2022 survey by PwC found that 89% of consumers value transparency from businesses.
• Rapid Response Times: Offering same-day and next-day emergency repairs, even on Saturdays, at no extra cost is exceptionally convenient. This is crucial for essential appliances like fridges or washing machines.
• Local London Expertise: Having engineers local to London means better familiarity with the area and potentially faster response times. This hyper-local approach can often lead to more reliable service.
• High First-Visit Success Rate: A claimed 99% success rate on the first visit is outstanding. It saves customers time, hassle, and the inconvenience of multiple appointments.
• Comprehensive Service Range: They cover a wide array of domestic appliances and major brands, making them a one-stop-shop for many common household repairs.
• Professional Accreditation: Being Alcumus SafeContractor accredited and DASA registered, along with DBS-checked engineers, adds significant credibility and assures customers of professional and safe service.
• Helpful Advice Section: The “Help and Advice” section is a great resource, offering practical tips and answers to common questions, empowering customers with knowledge.

The Not-So-Good Bits (Cons)

• Limited Geographic Coverage: While their London focus is a strength for those in the capital, it’s a significant limitation for anyone outside London. If you’re in Birmingham, Manchester, or Edinburgh, Repairaid.co.uk isn’t an option for you.
• No Online Reviews (Visible on Homepage): While the website states “Trusted and Accredited,” there isn’t an immediate display of customer reviews or testimonials from platforms like Trustpilot, Google Reviews, or independent review sites directly on the homepage. While they might exist elsewhere, their absence on the primary landing page can make it harder for new customers to quickly gauge real-world satisfaction. According to Statista, 93% of consumers read online reviews before making a purchase decision in 2022.
• Lack of Detailed Price Examples: While they promise fixed pricing, providing a few examples of typical repair costs for common issues (e.g., “washing machine drum repair from £X” or “dishwasher pump replacement from £Y”) could further enhance transparency. While this isn’t a hard requirement, it helps manage customer expectations.
• No Mention of Warranty on Parts for Sale: The website states they offer “spares” but doesn’t explicitly mention the warranty on these parts if purchased separately without a repair service. This detail could be helpful for DIY enthusiasts.

Overall, the pros heavily outweigh the cons, especially for residents within their service area. The limitations primarily revolve around geographic reach and some minor website enhancements that could further boost immediate trust.

Repairaid.co.uk Alternatives

When you’re looking for appliance repair or even considering new, reliable appliances, it’s always smart to have a few alternatives up your sleeve. While Repair Aid is a solid option for Londoners, the UK market offers other reputable service providers and brands that prioritise durability and ethical considerations. The focus here is on services that offer similar professionalism or brands known for long-lasting, quality products, aligning with principles of avoiding waste and encouraging responsible consumption.

For Appliance Repair Services in the UK:

• Local Independent Appliance Repair Shops: Ads-coffee-supplies.co.uk Review

  • Description: Often family-run businesses with deep community roots. They tend to offer competitive pricing and personalised service. Many excel in specific appliance types (e.g., solely washing machine repair).
  • Pros: Personalised service, often flexible with scheduling, can be more cost-effective for simpler repairs, supports local economy.
  • Cons: Variability in service quality and guarantees, may have limited parts stock, less likely to offer nationwide coverage.
  • Where to find: Search “Appliance Repair London” or “Washing Machine Repair Near Me” on Google Maps or local directories.

• Manufacturer-Specific Repair Services:

  • Description: Major appliance brands like Bosch, Miele, Siemens, and LG often have their own dedicated repair services or authorised service networks.
  • Pros: Engineers are highly familiar with their specific brand’s products, use genuine parts, often offer excellent service quality, especially if the appliance is still under warranty.
  • Cons: Can be more expensive than independent repairers, may have longer wait times, only service their own brand.
  • Where to find: Visit the official UK websites of brands like Bosch UK Service or Miele UK Service.

• Currys PC World Knowhow Service:

  • Description: Currys PC World, a major electronics retailer in the UK, offers appliance repair and installation services through their “Knowhow” team. They have a wide network and offer various service plans.
  • Pros: Large national presence, often convenient booking, cover a wide range of brands.
  • Cons: Service quality can sometimes vary by region/engineer, may push extended warranties or replacement appliances.
  • Where to find: Currys Knowhow

For Durable & Ethical Appliance Purchases (to reduce need for repairs):

• Bosch Home Appliances:

  • Key Features: Renowned for durability, energy efficiency, and reliable performance across kitchen and laundry appliances. Strong customer support.
  • Where to find: Bosch Home Appliances UK

• Miele Home Appliances:

  

  Bunches.co.uk Review
  • Key Features: Premium German brand known for exceptional build quality and a design philosophy aiming for a 20-year lifespan. Reduces environmental impact through longevity.
  • Where to find: Miele Home Appliances UK

• Siemens Home Appliances:

  • Key Features: Combines innovative technology with solid engineering and sleek design. Focus on smart features and energy efficiency.
  • Where to find: Siemens Home Appliances UK

• AEG Home Appliances:

  • Key Features: Known for high-performance laundry and cooking appliances with intuitive features and durable construction.
  • Where to find: AEG Home Appliances UK

• Samsung Home Appliances:

  • Key Features: Wide range of smart appliances with innovative features and modern aesthetics. Often at competitive price points for the technology offered.
  • Where to find: Samsung Home Appliances UK

• LG Home Appliances:

  • Key Features: Focus on energy efficiency, quiet operation, and smart connectivity. Known for their reliable Direct Drive motors in washing machines.
  • Where to find: LG Home Appliances UK

How to Cancel Repairaid.co.uk Subscription

This isn’t really a “subscription” service in the typical sense, like a streaming platform or a monthly software fee. Repairaid.co.uk operates on a pay-per-service model for appliance repairs and installations. You book an engineer for a specific job, and you pay for that specific job. There are no recurring monthly fees or annual contracts that you would need to cancel. Hppartsshop.co.uk Review

Understanding the Service Model

Repair Aid charges a fixed labour fee per repair job, plus the cost of any parts required. This is a one-off transaction for each service call. You aren’t signing up for an ongoing membership or a maintenance plan that would require formal cancellation.

What if You Booked and Need to Cancel?

If you have booked an engineer visit with Repair Aid and need to cancel or reschedule, the process would typically involve contacting their customer service directly.

• Contact Method: The most straightforward way would be to call them. Their contact number, prominently displayed on their website, is 020 7183 6944.
• Operating Hours: They operate Monday-Friday: 8am – 6pm, Sat: 10am – 3pm. It’s best to call within these hours to speak to a team member.
• Provide Details: When you call, have your booking reference number or the details of your appointment (name, address, date, time) ready to expedite the process.
• Cancellation Policy: While not explicitly detailed on the homepage, most reputable repair services require a certain amount of notice (e.g., 24 hours) for cancellations to avoid a cancellation fee. It’s always best to check their full terms and conditions or ask directly when you call.

In summary, there is no “Repairaid.co.uk subscription” to cancel because their business model is transactional for individual repair services, not subscription-based. Any cancellation relates to a specific, pre-booked appointment.

How to Cancel Repairaid.co.uk Free Trial

Simply put, there is no “Repairaid.co.uk free trial” to cancel.

Repairaid.co.uk provides domestic appliance repair and installation services. Their business model is based on one-off service calls, where you pay for a specific repair or installation job. They do not offer: Homeys.co.uk Review

• Free trials of services: You don’t get a period where you can use their repair service for free before committing to a paid plan.
• Subscription services: There are no monthly or annual fees, and therefore no subscriptions that come with a trial period.
• Introductory offers that involve a trial period: Their service is straightforward: you book, they fix, you pay.

Why the Confusion Might Arise

The concept of “free trials” is common in software, streaming, and membership-based services. However, it doesn’t apply to a practical service like appliance repair. When you book a repair with Repair Aid, you are committing to paying for that service upon completion, based on their fixed labour fee and parts costs.

What if You Were Offered “Free Advice”?

The website does mention “Call for a free quote or advice.” This refers to their customer service team offering initial guidance or a preliminary assessment over the phone before you commit to an engineer visit. This “free advice” is part of their pre-sales customer service and does not constitute a “free trial” of their repair work. There’s nothing to “cancel” here; it’s simply an inquiry or consultation that carries no obligation.

Therefore, if you’re looking to cancel a Repairaid.co.uk free trial, rest assured there isn’t one. Your interaction with them is likely a one-time service booking. If you need to cancel a scheduled appointment, refer to the guidance in the previous section on “How to Cancel Repairaid.co.uk Subscription,” which covers cancelling a booking.

Repairaid.co.uk Pricing

Understanding pricing is crucial before committing to any service, and Repairaid.co.uk makes an effort to be transparent in this regard. Their pricing structure is based on a fixed labour fee model, with additional costs for any necessary parts.

Fixed Labour Fees

Repair Aid explicitly states: “Our labour fees are fixed, meaning the price you are quoted is the price you pay, regardless of the time it takes to complete the job.” This is a significant advantage for customers. Heatwellness.co.uk Review

• Predictability: You know the labour cost upfront, eliminating the worry of an engineer taking longer than expected and driving up the hourly rate.
• No Hidden Fees: They guarantee “no hidden fees, just straightforward, honest pricing you can trust.” This commitment to transparency is a strong selling point.

Cost of Parts

While the labour fee is fixed, the cost of spare parts is separate and additional. The website mentions having “5,000 parts in stock” and a “99% success rate on first visits,” implying they generally carry common parts to complete repairs efficiently.

• Diagnosis and Quote: Typically, an engineer would diagnose the issue, identify the required parts, and then provide a total quote including both labour and parts before proceeding with the repair. It’s advisable to confirm this process when booking or upon the engineer’s arrival.
• Part Sourcing: If a specific part isn’t in stock, there might be a delay while it’s sourced, but this would be communicated. The cost of such parts would be added to the overall bill.

No Call-Out Charge for Emergency/Same-Day Service

A notable aspect of their pricing model is that they offer “same-day and next-day emergency repairs… at no extra charge.” This means you won’t pay a premium just for urgent service, which is often a hidden cost with other providers. This flat rate for expedited service is a considerable benefit.

Booking Process and Quote

Customers can book an engineer either online via a “fast and simple form” or over the phone. While the website doesn’t offer an instant online quote calculator (which would be challenging given the variability of appliance faults), the implication is that you’ll get a clear understanding of the costs once the issue is assessed, either over the phone for a general idea or on-site for a precise figure.

Comparison to Industry Standards

Fixed labour fees are becoming more common in the appliance repair industry as a way to build customer trust and provide cost predictability. Historically, many services charged by the hour, leading to unpredictable final bills. Research by the Competition and Markets Authority (CMA) often highlights consumer demand for clear, upfront pricing in services. Repair Aid’s model aligns well with these consumer preferences. While the exact fixed labour fee isn’t listed on the homepage (it would likely vary by appliance type or complexity), the commitment to a fixed fee is what matters.

In essence, Repairaid.co.uk aims to make their pricing model as straightforward as possible, focusing on transparency and avoiding surprises, which is a commendable approach in a sector often plagued by consumer distrust regarding costs. Boulies.co.uk Review

Repairaid.co.uk vs. Competitors

When evaluating Repairaid.co.uk, it’s useful to stack them up against some of their competitors in the UK appliance repair landscape. While direct head-to-head comparisons on price can be tough without specific job quotes, we can assess their service models and strengths relative to others.

Repairaid.co.uk’s Core Strengths:

• London-Specific Focus: This allows for deep local knowledge and potentially faster response times compared to national chains. Their engineers are “local to London,” fostering a community-centric approach.
• Fixed Labour Fees & Transparency: A major differentiator. Many smaller, independent repairers might charge hourly, and some larger chains might have complex pricing structures. Repair Aid’s clear “what you see is what you get” philosophy is a strong point.
• High First-Visit Success Rate: Their claimed 99% success rate on first visits, backed by extensive parts stock, is hard to beat. This minimises customer inconvenience and repeat call-outs.
• Strong Guarantees: A 12-month guarantee on parts and labour is competitive and provides good assurance.

Competitors and Their Approaches:

1. National Retailer Services (e.g., Currys PC World Knowhow):

• Service Model: Broad national coverage, offering repairs and installations for a wide range of appliances, often linked to purchases from their stores.
• Pros: Widespread availability, familiarity for many customers, often have comprehensive service plans (e.g., extended warranties).
• Cons: Service can feel less personalised, wait times might be longer due to sheer volume, pricing might include ‘premium’ for brand recognition. While they offer competitive pricing, their model can sometimes be less transparent than a fixed-fee approach, often focusing on call-out fees or tiered pricing. According to a 2023 report by Which?, customer satisfaction with large retailer repair services can vary significantly by location and specific engineer.
• Comparison: Repairaid.co.uk likely offers a more agile and potentially more personalised experience due to its local focus and fixed-fee model, whereas Knowhow appeals to those seeking a national, recognised brand.

2. Manufacturer-Specific Services (e.g., Bosch Service, Miele Service):

• Service Model: Dedicated repair teams for their own brand’s appliances, using genuine parts and highly specialised knowledge.
• Pros: Unmatched expertise for their specific products, guaranteed genuine parts, often high-quality service. Essential for appliances still under manufacturer warranty.
• Cons: Only repair their own brand, can be more expensive than multi-brand repairers, and may have longer lead times depending on demand.
• Comparison: Repairaid.co.uk is a multi-brand repairer, offering convenience if you have various appliance brands. Manufacturer services are ideal if you want absolute brand-specific expertise, but less convenient for a household with mixed appliances.

3. Independent Local Repairers:

• Service Model: Small businesses or sole traders operating within a specific local area.
• Pros: Highly personalised service, often flexible, can be very cost-effective, supports local businesses.
• Cons: Variable quality, guarantees might not be as robust, limited parts stock, less formal vetting processes, may rely on word-of-mouth rather than broad accreditations. Some might charge hourly, leading to unpredictable costs.
• Comparison: Repairaid.co.uk sits somewhat between a large national chain and a small independent. It offers the local focus and potentially agile service of independents but with the professionalism, accreditation, and guaranteed service standards of a more established, albeit regionally focused, company.

Overall Competitive Stance

Repairaid.co.uk carves out a strong niche by combining the local expertise and personal touch often found in smaller independent businesses with the professionalism, clear guarantees, and transparent pricing typically associated with larger, reputable firms. Their focus on London means they can dedicate resources to being highly efficient within that specific market, which is a competitive advantage over national providers who must spread their resources thinly. For London residents, Repair Aid presents a very compelling proposition, particularly given their fixed pricing and rapid response times.

FAQ

What services does Repairaid.co.uk offer?

Repairaid.co.uk offers domestic appliance repair and installation services for a wide range of appliances, including washing machines, washer dryers, tumble dryers, dishwashers, electric ovens, hobs, cookers, fridges, freezers, American fridge freezers, and cooker hoods.

What brands of appliances does Repairaid.co.uk repair?

Repairaid.co.uk repairs and installs appliances from all major brands, explicitly listing AEG, Beko, Bosch, Hotpoint, Indesit, LG, Miele, Samsung, Siemens, and Zanussi, among others.

What is Repairaid.co.uk’s service area?

Repairaid.co.uk exclusively serves all London boroughs. Their engineers are local to London, ensuring focused and efficient service within the capital. Cosysolar.co.uk Review

Does Repairaid.co.uk offer same-day or next-day repairs?

Yes, Repairaid.co.uk offers same-day and next-day emergency repairs, including Saturdays, at no extra charge. This applies to both new and existing customers.

What kind of guarantee does Repairaid.co.uk provide?

Repairaid.co.uk provides a comprehensive 12-month guarantee on all their services, covering both labour and any spare parts used during the repair.

How transparent is Repairaid.co.uk’s pricing?

Repairaid.co.uk states that their labour fees are fixed, meaning the price quoted is the price you pay, regardless of the time taken to complete the job. They emphasise having no hidden fees.

Are Repairaid.co.uk engineers qualified and vetted?

Yes, all Repairaid.co.uk repair engineers are DBS (CRB) checked and fully qualified. The company also holds Alcumus SafeContractor accreditation and is a registered member of DASA.

Does Repairaid.co.uk charge a call-out fee?

Based on the information provided, Repairaid.co.uk does not explicitly mention a separate call-out fee for emergency or standard services, stating that same-day/next-day appointments are at “no additional cost.” Their pricing model focuses on a fixed labour fee. Contact-solar.co.uk Review

What is Repairaid.co.uk’s success rate on first visits?

Repairaid.co.uk boasts a 99% success rate on first visits, attributing this to their local engineers and substantial stock of 5,000 parts.

Can I book a repair with Repairaid.co.uk online?

Yes, you can book an engineer with Repairaid.co.uk either online using their “fast and simple form” or over the phone.

Does Repairaid.co.uk sell spare parts?

Yes, Repairaid.co.uk indicates they offer “spares” in addition to their repair services, although the specific details on purchasing parts separately are not extensively detailed on the homepage.

What if I need advice before booking a repair?

Repairaid.co.uk encourages customers to call for a free quote or advice. They also have a “Help and Advice” section on their website, offering practical guidance and answers to common appliance questions.

How long do I have to wait for an engineer?

Repairaid.co.uk aims to provide prompt service, offering same-day and next-day appointments. Once an engineer is booked, customers are typically given a two-hour time slot for their arrival. Invisiontechnology.co.uk Review

What types of issues does Repairaid.co.uk commonly fix?

They fix a wide range of issues across various appliances, from washing machine drum problems and dishwasher drainage issues to electric oven malfunctions and fridge temperature inconsistencies, as suggested by their help articles.

Is Repairaid.co.uk a registered business?

Yes, Repair Aid® is a registered trademark, and the company holds various accreditations like Alcumus SafeContractor and DASA membership, indicating its formal registration and adherence to industry standards.

How do I contact Repairaid.co.uk?

You can contact Repairaid.co.uk by phone at 020 7183 6944. Their customer service hours are Monday-Friday: 8am – 6pm, and Saturday: 10am – 3pm.

Can Repairaid.co.uk install new appliances?

Yes, Repairaid.co.uk also offers installation services for domestic appliances, including freestanding, integrated, or semi-integrated models.

Does Repairaid.co.uk provide services outside of London?

No, Repairaid.co.uk explicitly states their engineers cover all London boroughs, implying their services are exclusive to the London area. Assistedliving-investments.co.uk Review

What information should I have ready when booking a repair?

While not explicitly stated, it’s generally helpful to have your appliance type, brand, model number, a description of the fault, and your address and contact details ready when booking.

What makes Repairaid.co.uk a reliable choice?

Repairaid.co.uk positions itself as a reliable choice due to its 12-month guarantee, transparent fixed pricing, quick response times, accredited and DBS-checked local engineers, and high first-visit success rate.

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