Skeelingtimber.co.uk Review

Based on checking the website, Skeelingtimber.co.uk appears to be a legitimate timber merchant based in Stoke on Trent, established in 1919. The site clearly outlines their product offerings, services, and contact information. While it provides a good overview, potential customers are consistently directed to a separate online shop domain (skeelingtimberonlineshop.co.uk) for actual purchases, which isn’t ideal for a seamless user experience.

Overall Review Summary:

• Legitimacy: Appears legitimate, established in 1919.
• Product Clarity: Clear description of timber and sheet materials.
• Pricing Transparency: Not directly available on the main site; directed to an online shop.
• Customer Support: Phone number and email provided; in-person trade counter available.
• Delivery Information: Detailed delivery areas and typical delivery times (1-2 working days) mentioned.
• Online Shop Integration: Poor, as it links to a separate domain, potentially causing user confusion.
• Payment Methods: MasterCard, Visa, Credit Card, PayPal accepted on the online shop.
• Ethical Considerations: Timber and related products are generally permissible; no concerning elements found.
• Recommendation: Recommended with reservations regarding the split online presence.

The website serves primarily as a brochure for S. Keeling Timber Ltd, highlighting their extensive stock, cutting services, and long-standing history. They emphasize their family-run business ethos and encourage online shopping for efficiency. However, the repeated redirection to “skeelingtimberonlineshop.co.uk” could be a minor inconvenience for users expecting a fully integrated experience on the primary domain. Despite this, the information provided strongly suggests a well-established and reliable business for timber and sheet material needs in the UK.

Best Alternatives for Timber and Building Materials in the UK:

• Travis Perkins: One of the largest suppliers of building materials in the UK. Offers a vast range of timber, sheet materials, and general building supplies.

  

  • Key Features: Extensive product catalogue, nationwide branch network, click-and-collect, trade accounts, and delivery services.
  • Price: Competitive, with trade pricing available.
  • Pros: Wide availability, strong reputation, comprehensive product range.
  • Cons: Can be more geared towards large-scale trade, smaller orders might not get the same attention.

• Jewson: Another major UK builder’s merchant with a significant presence.

  • Key Features: Wide range of timber products, bespoke cutting services, tool hire, and sustainable timber options.
  • Price: Varies, generally competitive.
  • Pros: Strong focus on customer service, expert advice, and a large branch network.
  • Cons: Pricing can sometimes be higher for retail customers compared to trade.

• Wickes: A popular choice for DIY enthusiasts and tradespeople alike, offering a good balance of price and accessibility.

  • Key Features: Comprehensive timber range, including sawn, planed, and treated options, as well as sheet materials and garden timber.
  • Price: Generally affordable and transparent.
  • Pros: Easy online ordering, home delivery, and readily available stock in stores.
  • Cons: Product range might not be as specialized as dedicated timber merchants.

• Selco Builders Warehouse: Geared towards trade professionals, offering bulk purchasing and competitive trade prices.

  • Key Features: Trade-only access (with account), large stock quantities, drive-through loading, and fast service.
  • Price: Very competitive for trade customers.
  • Pros: Ideal for large projects, efficient service, and excellent trade pricing.
  • Cons: Not accessible to the general public without a trade account.

• Arnold Laver: A well-established timber merchant with a long history, focusing on quality and specialized timber products.

  • Key Features: Wide variety of hardwoods and softwoods, bespoke timber machining, and a strong emphasis on sustainability.
  • Price: Mid to high-range, reflecting quality and specialization.
  • Pros: High-quality timber, expert knowledge, and good for specific or unusual timber needs.
  • Cons: Fewer branches than general builders’ merchants, may not be as convenient for quick small purchases.

• MKM Building Supplies: A growing independent builder’s merchant with local branches across the UK.

  • Key Features: Personalised service, comprehensive product range including timber, and local delivery.
  • Price: Competitive, often with local deals.
  • Pros: Strong local presence, good customer relationships, and a wide array of building materials.
  • Cons: Branch network might not be as dense as some larger competitors.

• Sydenhams: A long-established timber and builder’s merchant primarily serving the South and West of England.

  • Key Features: Focus on timber, sheet materials, and joinery, with a strong emphasis on quality and customer service.
  • Price: Moderate.
  • Pros: Good for local projects in their service area, experienced staff, and quality products.
  • Cons: Limited geographical reach compared to national chains.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Skeelingtimber.co.uk Review & First Look

Alright, let’s get down to brass tacks with Skeelingtimber.co.uk. Based on looking at the website, it’s clear this isn’t some fly-by-night operation. These folks have been in the timber game since 1919 – that’s over a century of experience, which, in business terms, is practically ancient and screams reliability. Think of it like a well-seasoned cast-iron pan; it’s got history, it’s proven, and it gets the job done.

Initial Impressions and Website Navigation

The initial impression is that Skeelingtimber.co.uk serves as a primary informational portal for S. Keeling Timber Ltd. It provides a solid overview of their services, product categories, and company history. The navigation bar is straightforward, listing key sections like “Timber Products,” “Sheet Materials,” “About Us,” and “Contact Us.” What’s interesting, and perhaps a bit of a quirk, is the consistent push towards their separate online shop, www.skeelingtimberonlineshop.co.uk. It’s like having a physical store and a separate online store that isn’t fully integrated into the main branding – a bit old school, but it works.

Key Information and Trust Signals

The homepage is packed with trust signals:

• Established Date: “Established: 1919” is prominently displayed, building immediate credibility.
• Family Company: Mention of being a “Family Company” often resonates with customers looking for more personal service.
• Physical Presence: The address in Stoke on Trent is mentioned, alongside a phone number (01782 202660) and an invitation to visit their “trade counter.” This indicates a tangible business with real people, not just a digital storefront.
• Delivery Fleet: “With our own fleet of delivery vehicles we can provide timber and sheet material delivery within 1 – 2 working days” – this is a crucial detail for logistics and customer expectations.
• Online Reviews: Encouragement to “READ-OUR-GOOGLE-REVIEWS!” suggests confidence in their customer satisfaction.

Skeelingtimber.co.uk Product Offerings

When it comes to what they’re actually slinging, Skeelingtimber.co.uk (and by extension, its online shop) has a comprehensive selection. They’re not just selling a few planks; they’re covering a broad spectrum of timber and sheet materials that should satisfy most, if not all, construction and DIY needs.

Comprehensive Timber Categories

They’ve organised their timber products into distinct categories, making it easier for users to find what they need. This isn’t just a random assortment; it’s a well-thought-out inventory.

• Structural Timber: This includes C16 and C24 timbers, essential for load-bearing applications like joists, studding, and constructional timber in various sizes (e.g., 3×2, 4×2, up to 12×4). This is the backbone of most building projects.
• Treated Timber: Crucial for outdoor use and longevity, they stock treated timber, including decking, posts, fence posts, and sleepers. The mention of their “own onsite timber treatment plant” is a big plus, suggesting quality control and efficiency.
• Hardwoods: They offer a decent range of hardwoods like Oak, Ash, Sapele, Beech, Mahogany, and Keroin, which are typically used for more decorative or durable applications.
• Mouldings & Joinery: This section covers everything from skirting, architrave, and dado rails to more specific items like angle fillet and firring strips. They also offer a “Match board… Floor Board… Half-Lap… Tongue + Groove” for various cladding and flooring needs.

Extensive Sheet Material Selection

Sheet materials are often just as critical as dimensional timber, and Skeelingtimber.co.uk doesn’t disappoint here either.

• Plywood Varieties: They list Marine Plywood (for high moisture environments), Birch Plywood (known for its stability and aesthetic), WBP Plywood (Weather and Boil Proof), and Far Eastern Plywood. This covers a good range of applications.
• MDF Options: Beyond standard MDF, they offer Moisture Resistant, Oak Crown Cut Veneered, Sapele Crown Cut Veneered, and Melamine Faced options. This indicates they cater to both functional and aesthetic requirements.
• Other Boards: The inventory also includes OSB Board (Oriented Strand Board), Chipboard, and Sundeala (often used for pin boards), demonstrating a broad appeal to different project types. The cutting service for 8’x4′, 10’x4′, and 10’x5′ sheets is a huge convenience for customers.

Specific Product Highlights

A few items stand out for their specific utility:

• Garden Sleepers: Available in 10″x5″ or 8″x4″ in brown or green, highlighting their versatility for landscaping, raised beds, and borders.
• Slow Grown Swedish Redwood Decking: This specificity indicates a focus on quality, as slow-grown timber is often denser and more stable, offering “resistance to shrinking, warping, enhanced durability.”
• Oak Beams and Oak Mantel Piece Fireplace: These are more niche, higher-value items, suggesting they cater to bespoke and higher-end project requirements.

Skeelingtimber.co.uk Pros & Cons

Alright, let’s break down the good, the bad, and the slightly clunky with Skeelingtimber.co.uk. Every outfit has its strengths and weaknesses, and these guys are no exception. Knowing these can help you decide if they’re the right fit for your timber needs.

The Upsides: Where Skeelingtimber.co.uk Shines

• Century-Old Heritage: Seriously, 1919? That’s not just a number; it’s a testament to stability, experience, and resilience. In an age where businesses pop up and vanish quicker than a TikTok trend, a company with over 100 years in the game screams reliability. This means they’ve seen it all, from recessions to booms, and they’re still standing. That kind of longevity builds immense trust.
• Extensive Product Range: They’ve got the goods. From structural timbers (C16/C24) and various hardwoods (Oak, Ash, Sapele) to a full suite of sheet materials (Plywood, MDF, OSB) and specialist items like garden sleepers and decking. They’re not just a one-trick pony. This means fewer trips to different suppliers, which saves you time and hassle.
• Onsite Timber Treatment & Cutting Service: This is a big win. Having their “own onsite timber treatment plant” means they control the quality of treated timber and can likely offer faster turnaround times. The “Cutting Service to cut your sizes!” for sheet materials is super convenient, reducing waste and ensuring precision for your projects.
• Direct Delivery Fleet: “With our own fleet of delivery vehicles we can provide timber and sheet material delivery within 1 – 2 working days.” This is fantastic. It means they’re not relying on third-party couriers, which can often be slower and less flexible. Direct control over delivery usually translates to better service and more reliable timelines, covering a wide range of areas from Stoke on Trent to Manchester and Birmingham.
• Trade and Public Welcome: They’re not exclusive. Whether you’re a professional builder looking to stock up or a DIY enthusiast tackling a weekend project, they cater to both. This broad appeal means they’re accessible to a wider market.
• Physical Trade Counter: In an increasingly digital world, having a physical presence where you can “call in to our trade counter located through our front door” is a huge advantage. You can see the materials, ask questions, and get face-to-face advice, which is invaluable for complex projects.

The Downsides: Areas for Improvement

• Split Online Presence: This is probably the biggest head-scratcher. The main site, Skeelingtimber.co.uk, acts primarily as a brochure and then constantly redirects you to a separate domain, Skeelingtimberonlineshop.co.uk, for actual purchasing. This isn’t just a minor annoyance; it can be confusing and might erode trust for some users. Why not integrate the shop directly into the main domain? It feels like two separate entities rather than one cohesive online experience. A unified domain would streamline the user journey and reinforce brand consistency.
• Lack of Direct Pricing on Main Site: While the online shop is separate, the main informational website doesn’t offer any pricing information. This forces users to navigate away to the other site just to get a basic idea of costs. A quick price checker or estimated range on the main site could improve user experience significantly, especially for initial browsing.
• Website Design Feels Dated: While functional, the website’s aesthetic isn’t exactly cutting-edge. It’s reminiscent of older web design principles with a heavy reliance on text and repetitive “CLICK HERE TO SHOP ONLINE” buttons. A more modern, visually engaging design could enhance brand perception and user engagement. It’s not a deal-breaker for a timber merchant, but it doesn’t leave a sleek impression.
• Limited Online Support Options: Beyond a phone number and an email address, there’s no mention of live chat or comprehensive FAQ sections on the main site. While their physical presence and phone support are strong, more digital support options could cater to diverse customer preferences and provide instant answers outside of business hours.
• Social Media Integration (Minor): While they mention their Facebook page and encourage checking it for updates, the integration isn isn’t as seamless as it could be. More dynamic feeds or direct links from the homepage could enhance their social presence.

Skeelingtimber.co.uk Alternatives

When it comes to timber and building materials, Skeelingtimber.co.uk has a strong offering, especially with its century-long history and dedicated service. However, in today’s market, having options is key. Whether you’re looking for different pricing, wider availability, or a specific niche product, the UK market has several established players worth considering. Think of it like comparing different brands of power tools – they all do the job, but each has its own strengths and user base.

Why Explore Alternatives?

Even a solid company like S. Keeling Timber might not be the perfect fit for every single project or customer. Here’s why you might cast your net wider: Abbywasteservices.co.uk Review

• Geographical Reach: While Skeelingtimber.co.uk covers a good area from Stoke, national chains often have branches closer to your specific location, potentially reducing delivery costs or enabling quicker pick-ups.
• Pricing: The market is competitive. Different suppliers might have better deals on certain timber types or bulk orders at any given time.
• Specialised Stock: Some projects require highly specific or unusual timber. While Skeelingtimber.co.uk has a good range, a specialist might have exactly what you need.
• Online Experience: If the split online presence of Skeelingtimber.co.uk is a sticking point, a more integrated e-commerce platform might be preferable.
• Account Benefits: Large national suppliers often offer trade accounts with unique benefits, discounts, and credit facilities.

Top Alternatives in the UK Timber and Building Materials Market

1. Travis Perkins

   

   • Overview: One of the UK’s largest and most established suppliers of building materials. They have an incredibly vast network of branches nationwide.
   • Key Strengths: Huge stock levels, competitive pricing, extensive branch network, excellent for trade customers with dedicated accounts and services. You can walk into almost any town and find a Travis Perkins.
   • Considerations: Can sometimes feel less personal due to sheer size; retail pricing might not always be the absolute lowest, but their trade deals are often unbeatable.

2. Jewson

   • Overview: Another titan in the UK building materials sector, with a strong focus on timber, joinery, and sustainable building solutions.
   • Key Strengths: Strong presence across the UK, good for tailored timber solutions, often have knowledgeable staff who can offer expert advice. They are also active in promoting sustainable forestry.
   • Considerations: Similar to Travis Perkins in scale, so it might feel less local.

3. Wickes

   • Overview: More geared towards the DIY enthusiast and smaller trade projects, Wickes offers a wide range of timber and sheet materials that are easily accessible.
   • Key Strengths: Great for everyday projects, transparent pricing, easy online ordering with home delivery or click-and-collect, good for basic timber needs like fence posts, decking, and standard sheet sizes.
   • Considerations: Stock might not be as deep or specialised as dedicated timber merchants; less emphasis on large-scale trade accounts.

4. Selco Builders Warehouse

   • Overview: A trade-only builder’s merchant, renowned for its extensive stock available for immediate pick-up or delivery. You need a trade card to shop here.
   • Key Strengths: Unbeatable for sheer volume and speed for trade professionals. Drive-through warehouses mean quick loading times, and they carry a massive range of everything a builder needs.
   • Considerations: Strictly trade-only, so if you’re a public customer, this isn’t an option. Their focus is on high volume, so bespoke services might be less prominent.

5. Arnold Laver

   • Overview: A very well-respected timber merchant with a long history, specialising in high-quality timber, bespoke machining, and sustainable sourcing.
   • Key Strengths: Exceptional quality timber, a wide variety of hardwoods, and excellent for custom machining and joinery. They are known for their expertise in timber and commitment to sustainability.
   • Considerations: Might be at a higher price point due to specialisation and quality. Their branch network is not as extensive as the largest general merchants.

6. MKM Building Supplies

   • Overview: A rapidly growing independent builder’s merchant with a strong focus on local service and building customer relationships.
   • Key Strengths: Emphasises personalised service and local expertise. They aim to be a “one-stop shop” for all building needs, including timber, and often have competitive local deals.
   • Considerations: As an independent, their reach might not be as widespread as the national giants, though they are expanding rapidly.

7. Sydenhams

   • Overview: Another long-standing timber and builder’s merchant, predominantly serving the South and West of England. They pride themselves on quality products and knowledgeable staff.
   • Key Strengths: Strong regional presence and reputation. Good for a comprehensive range of timber, sheet materials, and joinery.
   • Considerations: Their geographical focus means they won’t be an option for customers outside their primary service areas.

How to Order from Skeelingtimber.co.uk

Navigating the ordering process for timber and sheet materials can sometimes feel like trying to decipher an ancient map. With Skeelingtimber.co.uk, they’ve laid out a few clear paths for you, even if one leads to a separate online shop. The goal, ultimately, is to make sure you get your timber without a fuss.

The Preferred Method: Online Shopping

S. Keeling Timber Ltd is actively pushing customers towards their online shop, and for good reason: it’s often the fastest and most efficient way to place an order, especially for those who know exactly what they need. Primerose.co.uk Review

• Visit the Online Shop: The main website, Skeelingtimber.co.uk, repeatedly directs you to “VISIT OUR NEW ONLINE SHOP: WWW.SKEELINGTIMBERONLINESHOP.CO.UK”. This is your primary portal for online purchases. You’ll find numerous “CLICK HERE TO SHOP ONLINE” buttons scattered across the homepage, all leading to this dedicated e-commerce platform.
• Browse Products: Once on the online shop, you can browse their extensive catalogue of over 400 products, categorised clearly by type (Timber Products, Sheet Materials, Treated Timber, Decking, Sleepers, etc.).
• Add to Cart & Checkout: Standard e-commerce process here. Select your desired quantities, add them to your cart, and proceed to checkout.
• Payment Options: The website explicitly states they accept “MasterCard, Visa, Credit Card, Paypal” when shopping online, offering a good range of secure payment methods.
• Delivery or Collection: At checkout, you’ll have the option to arrange for delivery (within 1-2 working days for their service areas) or to place an order for collection from their Stoke on Trent site. This flexibility is a major plus for customers with varying needs.

Traditional Methods: Phone or In-Person

While they encourage online ordering, Skeelingtimber.co.uk hasn’t abandoned traditional methods, which is a relief for those who prefer a more personal touch or need expert advice.

• Order by Phone: You can “still call us on 01782 202660 to place your order.” This is ideal if you have specific requirements, need to discuss custom cuts, or prefer talking to a human being about your project. This also allows for real-time clarification and guidance.
• Visit the Trade Counter: For those in or near Stoke on Trent, you can “call in to our trade counter located through our front door.” This is perfect for seeing the timber quality firsthand, getting immediate advice, or picking up smaller orders quickly. It allows for a ‘while you wait service’ according to the website’s ‘About Us’ section, which is fantastic for urgent needs.

Business Hours for Contact and Collection

It’s important to note their business hours for phone calls and trade counter visits:

• Monday to Friday: 08:00 – 12:30 & 13:30 – 16:00. They break for lunch, so keep that in mind.
• Outside Hours: For inquiries outside these times, you can drop them an email at [email protected]. The online shop, however, is open 24/7, 365 days a year for placing orders.

Skeelingtimber.co.uk Deliveries

Getting your timber delivered on time and efficiently is crucial for any project, big or small. Skeelingtimber.co.uk seems to have a robust system in place, primarily leveraging their “own fleet of delivery vehicles” which usually translates to better control and reliability compared to third-party couriers.

Delivery Timeframes

One of the most important pieces of information for any customer is when their order will arrive. Skeelingtimber.co.uk is quite direct about this:

• 1 – 2 Working Days: They state, “With our own fleet of delivery vehicles we can provide timber and sheet material delivery within 1 – 2 working days across a large number of areas!” This is a competitive timeframe for bulk materials and demonstrates their logistical capability. It’s realistic and manageable for most project timelines.

Extensive Delivery Coverage

Their delivery network is surprisingly broad, extending well beyond their immediate Stoke on Trent base. This is a significant advantage for customers across the Midlands and even further afield.

• Local Stoke-on-Trent and Surrounding Areas: They list a huge number of specific towns and districts in and around Stoke, including but not limited to: Abbery Hulton, Bentilee, Biddulph, Burslem, Birches Head, Blurton, Blythe Bridge, Bucknall, Chell, Cliffe Vale, Crewe, Cobridge, Dresden, Etruria, Fenton, Florence, Ford Green, Goldenhill, Handford, Hanley, Hartshill, Hem Heath, Heron Cross, Lightwood, Longport, Longton, Lyme Brook, Meir, Middleport, Milton, Northwood, Newcastle, Nantwich, Penkhull, Shelton, Sideway, Stone, Stafford, Smallthorne, Sneyd Green, Trentham, Tunstall, Kidsgrove, Uttoxeter. This comprehensive list provides clarity for local customers.
• Wider Regional Deliveries: They also confirm “Frequent deliveries as far as Manchester, Derby, Birmingham, Shrewsbury and more!” This extends their reach considerably and indicates their capacity to handle deliveries over longer distances, serving major urban centres.

Logistical Advantages

Having an “own fleet” is a huge plus:

• Control and Flexibility: It means they have direct control over their delivery schedule and can often be more flexible in accommodating specific customer needs or tight deadlines, within reason.
• Reduced Damage: Direct handling by their own trained staff can minimise the risk of damage to materials during transit, which is especially important for long, heavy, or delicate timber.
• Customer Service: Direct communication with their own delivery teams can also lead to better customer service if there are any issues or queries on the day of delivery.

Collection Option

While delivery is a major convenience, they also offer a “Click & Collect Same Day” service for online orders. This is ideal for:

• Urgent Needs: If you need materials quickly and are located near their Stoke on Trent trade counter.
• Cost Savings: Avoiding delivery fees, especially for smaller orders.
• Personal Inspection: The opportunity to inspect the materials before taking them away.

Skeelingtimber.co.uk Ethical Considerations

When we talk about ethical considerations, especially in the context of Islamic principles, it’s about looking beyond the surface-level transaction and assessing the underlying nature of the business and its offerings. With Skeelingtimber.co.uk, dealing in timber and building materials, the general assessment leans towards permissibility and ethical conduct.

Permissibility of Core Products

Timber, wood products, and building materials are inherently permissible (halal) in Islam. They are natural resources, used for construction, shelter, and general utility, which are all beneficial and encouraged. There’s no element of gambling, interest-based finance (riba), intoxicants, or immoral content associated with the core business model of selling wood.

• Nature of Business: S. Keeling Timber Ltd is a straightforward merchant selling tangible goods (wood and sheet materials) that have clear, beneficial uses. This aligns perfectly with ethical business practices in Islam, which promote honest trade and providing value.
• No Forbidden Products: There are no indications of them dealing in products that are explicitly forbidden (haram) in Islam, such as alcohol, pork, or items related to gambling or immoral entertainment. The product list is purely focused on construction and DIY.

Business Practices and Transparency

While the website itself doesn’t delve into deep corporate social responsibility reports, the information provided suggests a transparent and established business model. Cottonboulevard.co.uk Review

• Long-Standing History (1919): A century of operation implies a stable business built on reputation and customer satisfaction. Such longevity is often associated with ethical dealings and a commitment to quality, as businesses that engage in dishonest practices rarely last this long.
• Family Company: The emphasis on being a “Family Company” often suggests a more personal touch and a long-term commitment to business values, which can include ethical conduct.
• Clear Contact Information: Providing a physical address, phone number, and email, alongside encouraging in-person visits, demonstrates transparency and accountability. They are not hiding behind an anonymous online facade.
• Customer Service Focus: Their mention of “customer service” as a top priority and encouraging Google reviews suggests a commitment to customer satisfaction, which is a facet of ethical business.

Supply Chain (Assumed)

While not explicitly detailed on their homepage, a timber merchant of this scale and age is likely to source from established suppliers. In the UK, there’s increasing awareness and regulation around sustainable forestry. For a business like S. Keeling Timber to operate for so long, it’s reasonable to assume they adhere to relevant industry standards and sourcing practices, which would include ethical and sustainable sourcing. If customers wish to investigate further, asking about their timber’s origin and certifications (e.g., FSC or PEFC) would be a good step, though this information is not readily available on the homepage.

In summary, Skeelingtimber.co.uk appears to be an ethically sound business from an Islamic perspective, dealing in permissible goods through transparent and traditional business practices. There are no red flags that would suggest otherwise.

How to Cancel Skeelingtimber.co.uk Subscription / Order

When it comes to cancelling orders or subscriptions, transparency and clear processes are key. For Skeelingtimber.co.uk, given that they primarily sell tangible goods rather than recurring services, the concept of “subscription” doesn’t directly apply. However, understanding their cancellation and return policy for orders is crucial.

Cancelling an Order Before Delivery

The process for cancelling an order placed with Skeelingtimber.co.uk isn’t explicitly detailed on their main homepage. This is a minor oversight, as clear cancellation terms are a sign of good customer service. However, based on industry best practices and their direct contact options, here’s the likely approach:

1. Immediate Contact is Key: If you need to cancel an order, especially one placed recently, the absolute best course of action is to contact them as soon as possible.

   • Phone Call: “Call our team today on 01782 202660.” This is likely the most effective method for immediate cancellation, as you can speak directly to someone who can action the request. Be prepared to provide your order number and details.
   • Email: “[email protected].” While less immediate than a phone call, sending an email provides a written record of your cancellation request. Include all relevant order details.

2. Timing Matters: Because they offer “1 – 2 working days” delivery, you’ll want to cancel before your order is dispatched. Once timber or sheet materials are loaded onto their delivery vehicles, cancellation might become more complex or incur charges (e.g., for return transport). For custom-cut items, cancellation might not be possible once processing has begun.

Returns and Refunds After Delivery

Again, the explicit terms for returns and refunds are not on the main homepage. For tangible goods like timber, returns are generally more complex than for smaller, shippable items due to their size, weight, and potential for damage during return transport.

• Damaged or Incorrect Items: If the timber delivered is damaged, incorrect, or not as described, it’s imperative to report this to them immediately upon receipt (or as soon as reasonably possible). Take photographic evidence. Reputable merchants like Skeelingtimber.co.uk should rectify such issues, either by replacing the goods or offering a refund.
• Change of Mind: For a change of mind, returns might be subject to:
  • Restocking Fees: To cover the cost of handling and putting the timber back into stock.
  • Return Transport Costs: You might be responsible for arranging and paying for the return transport, which can be significant for large timber orders.
  • Condition of Goods: The timber must be in a re-saleable condition (e.g., not cut, damaged, or weathered).
  • Custom Orders: Items that have been custom cut (e.g., sheet materials cut to specific dimensions) are generally non-returnable unless faulty.

Best Practice for Customers

Before placing a large order, especially for specific or custom materials, it’s always wise to:

• Confirm Return Policy: Ask their team directly about their return and cancellation policy for your specific items.
• Measure Carefully: Double-check all measurements and quantities to avoid ordering too much or the wrong size.
• Inspect Upon Arrival: Thoroughly inspect your delivery as soon as it arrives, ideally before the delivery driver leaves, to note any issues immediately.

In essence, while the main site is sparse on policy details, the best approach for any cancellation or return with Skeelingtimber.co.uk is direct and timely communication via phone or email, coupled with understanding the practicalities of handling large building materials.

FAQ

What is Skeelingtimber.co.uk?

Skeelingtimber.co.uk is the official website for S. Keeling Timber Ltd, a long-established timber and sheet material merchant based in Stoke on Trent, United Kingdom. It serves as an informational portal for their products and services. Genuinepanamahats.co.uk Review

How long has S. Keeling Timber Ltd been established?

S. Keeling Timber Ltd has been established since 1919, making them a company with over a century of experience in the timber industry.

Is Skeelingtimber.co.uk a legitimate business?

Yes, based on the information provided on their website, including their long establishment date, physical address, and contact details, Skeelingtimber.co.uk appears to be a legitimate and well-established timber merchant.

Where is S. Keeling Timber Ltd located?

S. Keeling Timber Ltd is located in Etruria, Stoke on Trent, UK, and they operate a trade counter at their premises.

Does Skeelingtimber.co.uk have an online shop?

Yes, they have a separate online shop at www.skeelingtimberonlineshop.co.uk, which is linked extensively from their main informational website.

What types of timber do they sell?

They sell a wide range of timber, including C16 and C24 structural timbers (joists, studding), treated timber (decking, posts, sleepers), hardwoods (Oak, Ash, Sapele), and various mouldings (skirting, architrave).

Do they offer sheet materials?

Yes, they stock a huge amount of sheet materials, including various types of plywood (Marine, Birch, WBP), MDF (Moisture Resistant, veneered options), OSB Board, and Chipboard.

Can I get custom cuts for sheet materials?

Yes, they offer a cutting service for sheet materials to cut to your specific sizes.

What are the business hours for S. Keeling Timber Ltd?

Their office and trade counter hours are Monday to Friday, 08:00 – 12:30 and 13:30 – 16:00. The online shop is open 24/7.

What payment methods are accepted on their online shop?

When shopping online, they accept MasterCard, Visa, Credit Card, and PayPal.

How fast is their delivery service?

They aim to provide timber and sheet material delivery within 1 – 2 working days across a large number of their service areas, using their own fleet of vehicles. Redmaynelodge.co.uk Review

What areas do they deliver to?

They deliver to a wide range of areas, including numerous towns around Stoke on Trent, and frequently deliver as far as Manchester, Derby, Birmingham, and Shrewsbury.

Can I collect my order?

Yes, you have the option to place an order for collection (Click & Collect Same Day) from their trade counter in Stoke on Trent.

Do they serve both trade and public customers?

Yes, S. Keeling Timber Ltd welcomes both trade professionals and the general public.

How can I contact Skeelingtimber.co.uk?

You can contact them by phone at 01782 202660, by email at [email protected], or by visiting their trade counter during business hours.

Is there a minimum order value for delivery?

The website does not explicitly state a minimum order value for delivery on its homepage. It’s best to check on their online shop or contact them directly for this information.

Do they offer a ‘while you wait’ service?

Yes, their ‘About Us’ section mentions a ‘While you wait service’ at their purpose-built saw mill.

How many products are available on their online store?

Their online store features over 400 product lines.

Are their prices displayed on the main Skeelingtimber.co.uk website?

No, pricing information is not directly available on the main Skeelingtimber.co.uk website. You are directed to their separate online shop (skeelingtimberonlineshop.co.uk) for product prices.

What kind of decking do they stock?

They stock slow-grown Swedish Redwood decking, available in various lengths, which is pressure treated for protection against rot and decay.

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