Surevoip.co.uk Review

Based on looking at the website Surevoip.co.uk, it presents itself as a well-established UK VoIP provider offering a range of communication solutions for businesses. The site details various services from inbound and outbound VoIP to hosted phone systems, aiming to serve start-ups, call centres, sole traders, and remote professionals. The emphasis is on high-quality connections, security through encryption, and dedicated internet connectivity for VoIP traffic. While the website is informative, a thorough review reveals areas where transparency and comprehensive detail could be enhanced for a fully trustworthy user experience, particularly concerning pricing and the overall breadth of customer support mechanisms beyond basic FAQs.

Here’s a summary of the review:

Overall Legitimacy: Appears legitimate with clear business offerings and contact information.
Ethical Considerations: VoIP services themselves are generally permissible; no overtly unethical elements are immediately apparent.
Pricing Transparency: Lacks direct, upfront pricing on the homepage, requiring users to “Choose Number” or “Choose Service” to investigate. This isn’t ideal for quick comparison.
Customer Support Accessibility: Provides a phone number and “Contact Us” link, but real-time chat or a more prominent support portal isn’t immediately visible.
User Reviews/Testimonials: Features one short testimonial quote, but a dedicated section or link to independent reviews is missing.
Trial Offer: Offers a 14-day free trial without a credit card, which is a positive for user confidence.
Company Information: Clearly states “SureVoIP is a trading name of Suretec Systems Ltd.” and provides links to policies (Privacy, T&Cs, AUP).

For those seeking robust and ethically sound communication solutions, here are some alternatives:

RingCentral: A comprehensive cloud communications platform offering VoIP, video conferencing, team messaging, and contact centre solutions. Known for its extensive feature set and reliability.
8×8: Provides a unified communications platform for voice, video, chat, and contact centre services, suitable for businesses of all sizes. Offers strong integration capabilities.
Vonage: A popular cloud-based communications provider for businesses, offering VoIP, unified communications, and contact centre solutions with flexible pricing plans.
Microsoft Teams Phone: Integrates voice calling capabilities directly into the Microsoft Teams collaboration platform, ideal for businesses already using Microsoft 365.
Gamma: A leading UK-based provider of cloud communications, including SIP Trunking, Hosted PBX, and Unified Communications as a Service (UCaaS), often working through channel partners.
BT Business Voice: As a major telecommunications provider in the UK, BT offers various business voice solutions, including cloud voice and traditional lines, leveraging their extensive network.
Dialpad: An AI-powered communication platform offering voice, video, and messaging, with advanced features like real-time call transcription and sentiment analysis.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Surevoip.co.uk Review & First Look

Diving into Surevoip.co.uk, the initial impression is one of professionalism and focus on core VoIP services. The homepage clearly outlines their target audience: “business start-ups, call centres, sole traders and home based working professionals.” This specificity helps users immediately identify if the service is tailored for their needs. The design is clean, navigable, and avoids excessive clutter, which is a good sign for a service-oriented website.

Initial Homepage Assessment

The website’s header prominently displays a sales contact number (0330 445 0000), along with key navigation links like “Services,” “Add Ons,” “Resources,” “About,” “Help & Support,” “Phone Numbers,” and “Contact Us.” This structure suggests a well-organised information architecture. The immediate call to action revolves around choosing a number or service, which leads users directly into the product offerings.

Brand Credibility Indicators

SureVoIP positions itself as an “award-winning UK VoIP provider,” though the specific awards aren’t immediately detailed on the homepage, requiring a click to the “SureVoIP Awards” section under ‘About’. They also highlight their association with organisations like ITSPA and Ofcom, lending an air of regulatory compliance and industry involvement. This is crucial for building trust, especially in a sector like telecommunications where reliability is paramount. The mention of “SureVoIP is a trading name of Suretec Systems Ltd.” further solidifies their corporate backing.

Missing Elements on First Glance

While generally well-structured, the homepage could benefit from a more dynamic display of customer testimonials or case studies beyond a single quoted sentence. A dedicated “Why Choose Us” section with clear differentiators would also strengthen their initial appeal. Furthermore, a live chat option or a more prominent link to detailed pricing tables would enhance the user experience by providing immediate answers to common questions.

Surevoip.co.uk Features

Surevoip.co.uk offers a range of features designed to cater to diverse business communication needs. From basic inbound and outbound calling to advanced hosted solutions, the platform aims to provide a comprehensive suite of tools. The website highlights the quality of connections and the security measures in place, which are critical for business-grade VoIP services.

Core VoIP Products

SureVoIP’s core offerings include:

VoIP Inbound: For receiving calls, presumably with options for UK and International numbers.
VoIP Outbound: For making calls, essential for any business operation.
Hosted VoIP: A fully managed IP phone system in the cloud, removing the need for on-premise hardware. This is a significant advantage for businesses looking to scale without heavy infrastructure investment.
Single User: A simplified solution for individual professionals or very small businesses.

These foundational services cover the essential requirements for modern business telephony, indicating a clear understanding of the market’s fundamental demands.

Advanced Services and Add-Ons

Beyond the basics, SureVoIP provides several add-ons and specialised services:

Fax to Email: A modern take on an older technology, converting faxes into digital emails for convenience.
Call Forwarding: Ensures calls reach the right person regardless of their location.
Conferencing: Essential for team collaboration and remote meetings.
Call Bundles: Likely offers cost-effective packages for high call volumes.
International Numbers: Expands a business’s reach globally.
Number Porting: Allows businesses to retain their existing phone numbers when switching to SureVoIP.
Browser Add-Ons (Firefox & Chrome): Suggests integration with web browsers for easier call management.
Text Message (SMS) To Email: Another useful feature for managing communications digitally.
SureVoIP App & SureVoIP Notify App: Indicating mobile capabilities for managing services on the go.

The breadth of these features demonstrates SureVoIP’s attempt to provide a holistic communication environment, moving beyond just voice calls.

Technical and Security Aspects

SureVoIP strongly emphasises the technical quality and security of their service: Swanseaminibushire.co.uk Review

Highest Quality Connections: They claim to use “the highest quality connections to give you the best service,” aiming for a seamless communication experience.
Encrypted Calls and Chats: A critical security feature, stating that “all calls and chats are encrypted and secure from eavesdroppers.” This is a significant selling point for businesses handling sensitive information.
VoIP Optimised Internet Connectivity: This distinct offering aims to bypass the public internet for call traffic, routing it directly into the SureVoIP core network. This promises “the best possible business grade phone call” by reducing latency and improving call quality, a key differentiator for businesses reliant on crystal-clear communication.

These technical assurances are vital for businesses considering a VoIP provider, highlighting SureVoIP’s focus on performance and data protection.

Surevoip.co.uk Pros & Cons

Like any service, Surevoip.co.uk presents a mix of strengths and weaknesses based on its online presence. Understanding these can help potential customers make an informed decision.

Surevoip.co.uk Pros

Dedicated UK Provider: Being a UK-based company often means better understanding of local regulations (Ofcom) and potentially more localised support. This is a significant advantage for UK businesses.
Focus on Business Users: The services are clearly tailored for businesses, from start-ups to call centres, ensuring features are relevant to professional environments.
Emphasis on Call Quality and Security: The website prominently highlights “highest quality connections” and “encrypted and secure” communications, which are top priorities for businesses. The offer of VoIP-optimised internet connectivity is a strong unique selling proposition.
14-Day Free Trial (No Credit Card): This is a fantastic pro, allowing prospective users to test the service thoroughly without financial commitment or the hassle of remembering to cancel a trial before charges apply. It signals confidence in their product.
Comprehensive Service Range: From basic VoIP to hosted solutions, fax-to-email, and mobile apps, SureVoIP offers a wide array of features.
Regulatory Compliance Mentions: Referencing Ofcom and ITSPA indicates adherence to industry standards and regulations, building trust.
Clear Contact Information: A direct sales phone number is readily available on the homepage.

Surevoip.co.uk Cons

Lack of Upfront Pricing: This is arguably the biggest drawback. Potential customers cannot easily compare costs without engaging further, either by contacting sales or navigating deep into product pages. This friction can deter quick decision-making. As of the review, a consolidated pricing page is not immediately visible.
Limited Customer Testimonials/Case Studies: While there’s a single quote, a more robust section featuring diverse customer experiences, industry-specific case studies, or links to independent review platforms would greatly enhance credibility.
Absence of Live Chat Support: For immediate queries, especially during business hours, a live chat function is increasingly expected by users. Its absence means users must resort to phone calls or email for real-time assistance.
Generic Website Design: While clean, the design is functional rather than captivating. A more modern or dynamic user interface could improve engagement.
News/Blog Section Appears Infrequent: While a “News” link exists, the frequency of updates isn’t immediately clear from the homepage, potentially indicating less active content marketing or thought leadership.
Information Depth on Homepage: While features are listed, detailed explanations of how each feature benefits the user (e.g., specific stats on call quality improvement with optimised connectivity) could be more prominent without requiring deep navigation.

Surevoip.co.uk Alternatives

When considering VoIP providers, having a range of ethical and robust alternatives is crucial for businesses looking for the best fit. These alternatives offer diverse features, pricing models, and support structures, catering to various operational needs while upholding ethical business practices.

RingCentral

Key Features: Unified communications as a service (UCaaS) including cloud PBX, video conferencing, team messaging, contact centre solutions, and integrations with business apps like Salesforce, Microsoft 365, and Google Workspace. Offers strong mobile app functionality.
Price: Tiered pricing plans (Essentials, Standard, Premium, Ultimate) vary based on features and number of users. Often starts from around £15-£20 per user per month for basic plans, scaling up significantly for advanced features.
Pros: Extremely feature-rich, highly reliable, excellent uptime, scalable for businesses of all sizes, strong security.
Cons: Can be more expensive for small businesses, complexity can be overwhelming for new users, some advanced features might require higher-tier plans.
RingCentral

8×8

Key Features: Integrated cloud voice, video, chat, and contact centre solutions. Known for its global reach with local numbers in many countries. Offers business analytics and robust API integrations.
Price: Competitive tiered pricing, typically starting from around £10-£15 per user per month for basic voice plans, with higher tiers for advanced UCaaS and contact centre features.
Pros: Strong global presence, unified platform for all communications, excellent uptime and call quality, good for international businesses.
Cons: Interface can be complex for some users, customer support can be inconsistent at times, some add-ons can increase costs significantly.
8×8

Vonage

Key Features: Cloud phone system, unified communications, contact centre solutions, programmable APIs for custom integrations, robust mobile and desktop apps. Focuses on flexibility and customisation.
Price: Plans typically start around £10-£12 per user per month for basic voice, with higher-priced plans for advanced features and unlimited calling. Custom quotes for enterprise solutions.
Pros: Highly flexible and customisable, strong API capabilities for developers, good for businesses needing specific integrations, generally reliable service.
Cons: Pricing can be less transparent for complex setups, some users report a steeper learning curve, customer support can be hit or miss.
Vonage

Microsoft Teams Phone

Key Features: Integrates voice calling (PSTN connectivity) directly into the Microsoft Teams collaboration environment. Offers cloud voicemail, auto attendants, call queues, and advanced calling features within the familiar Teams interface.
Price: Requires Microsoft 365 subscription (e.g., Business Basic, Standard, Premium) plus a “Teams Phone Standard” add-on license (around £6-£8 per user per month) and a calling plan or direct routing.
Pros: Seamless integration for existing Microsoft 365 users, simplifies communication and collaboration, strong security, good for businesses already invested in Microsoft ecosystem.
Cons: Can be more complex to set up initially, requires existing Microsoft 365 licenses, calling plans are an additional cost, not ideal for businesses not already using Teams.
Microsoft Teams Phone

Gamma

Key Features: Offers a range of business communication solutions, including SIP Trunking, Hosted PBX (Horizon), Unified Communications as a Service (UCaaS), and connectivity services. Known for its strong channel partner network in the UK.
Price: Pricing is typically provided through their network of partners, making it variable. Generally competitive for business-grade services, often structured per user per month or per line.
Pros: Reliable UK-based provider, extensive partner network for local support, robust solutions for various business sizes, strong focus on business connectivity.
Cons: Pricing can be less transparent directly from their website as it’s partner-led, may require working with a third-party reseller for setup and support.
Gamma

BT Business Voice

Key Features: As a major UK telecommunications provider, BT offers traditional phone lines, cloud voice solutions (such as BT Cloud Voice), SIP Trunking, and bundled broadband and voice packages. Extensive network coverage.
Price: Varies significantly based on the service type, number of lines, and bundled offers. Cloud voice plans might start around £10-£15 per user per month, plus line rental and call charges.
Pros: Highly established and trusted UK brand, extensive network infrastructure, comprehensive support options, often good for businesses seeking a single provider for telecoms and internet.
Cons: Can be more expensive than some dedicated VoIP providers, customer service can be slow for business accounts, contract terms can be rigid.
BT Business Voice

Dialpad

Key Features: AI-powered unified communications, offering voice, video meetings, team messaging, and contact centre capabilities. Unique features include real-time call transcription, sentiment analysis, and smart routing.
Price: Tiered plans (Standard, Pro, Enterprise) with pricing starting around £12-£15 per user per month for the Standard plan, scaling up for more advanced features.
Pros: Innovative AI features, intuitive user interface, strong analytics, highly scalable, good for data-driven businesses.
Cons: AI features might be overkill for very small businesses, some advanced features locked behind higher tiers, can be pricier for a large team.
Dialpad

How to Cancel Surevoip.co.uk Subscription

Cancelling a subscription with any service provider, especially a critical business one like VoIP, requires a clear process to ensure continuity and avoid unexpected charges. While Surevoip.co.uk doesn’t explicitly detail a step-by-step cancellation process on its public homepage, one can infer the likely methods based on common industry practices and the company’s structure.

General Cancellation Procedures

Most reputable VoIP providers require a formal notification for cancellation. This is usually done through:

Written Notice: Email or postal mail is often the most common method, providing a paper trail.
Phone Call: Some providers allow cancellation over the phone, but it’s always wise to follow up with an email for written confirmation.
Customer Portal: A dedicated section within a user’s online account where they can manage their services, including cancellation requests.

SureVoIP’s “Terms and Conditions” and “Code Of Practice” linked on their site would be the authoritative documents for specific cancellation clauses, including notice periods and any potential early termination fees. It’s crucial for users to review these thoroughly before initiating a cancellation.

Important Considerations for Cancellation

Notice Period: Many business contracts have a notice period (e.g., 30, 60, or 90 days) that must be observed to avoid penalties. Failing to give proper notice could result in charges for services not used.
Data Portability: If you plan to switch to another VoIP provider, inquire about porting your existing numbers. This process takes time and coordination between the old and new providers. SureVoIP explicitly offers “Number Porting” as a service, which implies they facilitate this.
Billing Cycles: Understand your billing cycle to avoid being charged for a full month if you cancel mid-cycle.
Account Closure: Ensure all services associated with your account are fully terminated and you receive confirmation of account closure.
Payment Details: Confirm that any stored payment details are removed or that no further recurring payments will be taken. SureVoIP has a “Payment Details” link under Help & Support, which might offer insight into managing these.

Recommended Steps for SureVoIP Cancellation

Review Terms and Conditions: Before anything else, locate and read SureVoIP’s “Terms and Conditions” and “Code Of Practice” to understand their specific cancellation policy, notice periods, and any associated fees.
Contact Support: Reach out to SureVoIP’s customer support. Given the phone number on the homepage (0330 445 0000) and a “Contact Us” page, these would be the primary channels. Clearly state your intention to cancel and request the official procedure.
Submit Written Request: If possible, follow up any phone conversation with a formal written request via email (if an official support email is provided) or postal mail. Include your account details, the specific services you wish to cancel, and the desired termination date. Request written confirmation of your cancellation.
Verify Number Porting: If you are porting numbers, confirm the status with SureVoIP and your new provider. Do not cancel your SureVoIP service until the number porting is complete, as this could lead to losing your numbers.
Monitor Final Bills: Keep an eye on your final bills to ensure no incorrect charges are applied after the cancellation date.

How to Cancel Surevoip.co.uk Free Trial

A 14-day free trial without a credit card is a fantastic offer, significantly reducing the friction for potential customers. Cancelling such a trial should ideally be straightforward, as the absence of a credit card means no automatic billing is initiated. However, it’s still prudent to understand the process to ensure no unexpected commitments arise.

Understanding the “No Credit Card Needed” Benefit

The key advantage of a “No credit card needed” trial is that you theoretically don’t need to “cancel” in the traditional sense to avoid charges. If no payment information is on file, the service simply ceases at the end of the trial period if you don’t proceed with a paid subscription. This is a user-friendly approach that builds trust.

Still, Best Practice to Inform Them

Even with no credit card on file, it’s a good practice to formally notify SureVoIP if you decide not to proceed with a paid subscription. This helps them:

Manage Resources: They can reallocate any resources (like trial numbers or temporary service configurations) that were assigned to your trial.
Gather Feedback: It provides an opportunity for them to ask why you’re not continuing, which is valuable feedback for improving their service.
Maintain Professionalism: It ensures a clean break and avoids any potential misunderstandings about service continuation.

Steps to “Cancel” a Free Trial

Note Trial End Date: Be aware of the exact date your 14-day free trial is set to expire. This helps manage your decision-making timeline.
Evaluate the Service: During the trial, thoroughly test all features relevant to your needs, including call quality, specific add-ons, and ease of use.
Decision Point: Towards the end of the trial, decide whether you want to convert to a paid subscription or not.
Contact SureVoIP (If Not Proceeding): If you decide not to continue, send a brief email or use their “Contact Us” form (if applicable for trial queries) to inform them. A simple message stating you enjoyed the trial but won’t be proceeding at this time is sufficient.
- Example: “Dear SureVoIP Team, I recently completed my 14-day free trial (account details/trial ID: [Your Trial ID/Email]). While I appreciated the opportunity to test your service, I will not be proceeding with a paid subscription at this time. Thank you.”
No Action Required (Generally): Given the “no credit card needed” policy, if you take no action, the trial service should automatically expire without any financial implications. However, explicit communication is always recommended for peace of mind.

This straightforward approach to free trials is commendable and reflects a user-centric design in this aspect of their service. Doctor-saniflo.co.uk Review

Surevoip.co.uk Pricing

One of the most critical pieces of information for any potential customer is pricing. Unfortunately, Surevoip.co.uk follows a common industry practice of not displaying direct pricing tables on its main homepage. Instead, the user is prompted to “Choose Number” or “Choose Service,” which then leads to product-specific pages that might contain pricing details or further calls to action for a quote.

Lack of Transparent Homepage Pricing

The absence of a clear “Pricing” section or link on the main navigation is a notable omission for users accustomed to upfront cost comparisons. This approach, while common in business-to-business (B2B) services that often require custom quotes, can create friction for smaller businesses or individuals looking for quick estimates.

Where to Find Pricing Information (Likely)

To get an idea of SureVoIP’s pricing, a user would typically need to:

Navigate to Specific Product Pages: Clicking “Choose Number” or “Choose Service” might lead to pages for “VoIP Inbound,” “VoIP Outbound,” “Hosted VoIP,” etc. These individual product pages might list per-minute rates, monthly fees, or setup costs.
Check “Call Charges” and “Admin Charges”: Under the “Resources” and “Help & Support” sections, SureVoIP explicitly links to “Call Charges” and “Admin Charges.” These pages would detail the per-minute costs for calls (domestic and international) and any administrative fees for services like number porting or changes. This is a crucial area to review carefully.
Contact Sales: The most direct way to get a personalised quote, especially for comprehensive solutions like Hosted VoIP, is to call their sales number (0330 445 0000) or use their “Contact Us” form. This allows them to tailor solutions and pricing based on specific business needs, user count, and desired features.
Inquire during Free Trial: If you sign up for the 14-day free trial, it’s an opportune time to discuss pricing models and potential costs for your usage profile with their sales team.

Implied Pricing Structure

Given the services offered, it’s highly probable that SureVoIP’s pricing structure includes:

Per-User Monthly Fees: Common for hosted VoIP systems, where each user pays a fixed monthly fee for access to the system and basic features.
Per-Minute Call Charges: For outbound calls, especially international ones, these are typically charged per minute, with varying rates depending on the destination.
Number Rental Fees: Monthly charges for virtual phone numbers (UK and International).
Add-On Costs: Additional fees for features like call bundles, advanced conferencing, or dedicated apps.
Setup Fees: Possibly for more complex installations or custom configurations.

The lack of immediate pricing could be a strategic choice to encourage direct engagement and tailored solutions, but it also means a potential customer needs to invest more time to understand the financial commitment. For businesses operating on tight budgets or needing quick comparisons, this can be a hurdle.

Surevoip.co.uk vs. Competitors

When evaluating Surevoip.co.uk against its competitors in the UK VoIP market, it’s essential to look at how it stacks up in terms of feature set, pricing transparency, target audience, and overall user experience. The market is competitive, with established giants and nimble, feature-rich challengers.

SureVoIP’s Positioning

SureVoIP positions itself as a reliable UK-based provider, emphasising quality connections, security, and a focus on small to medium-sized businesses, including sole traders and call centres. Its offer of “VoIP Optimised Internet Connectivity” is a distinctive feature aimed at ensuring superior call quality by bypassing the public internet for voice traffic. The 14-day free trial with no credit card required is also a significant positive differentiator, showcasing confidence in their service.

Comparison with Major Players (e.g., RingCentral, 8×8, Vonage)

Feature Depth and Breadth: Major players like RingCentral, 8×8, and Vonage typically offer a broader and deeper set of unified communications features. This includes advanced video conferencing platforms, sophisticated team messaging, built-in CRM integrations, and more extensive contact centre capabilities (omnichannel support, workforce management, AI analytics). SureVoIP offers core VoIP and some add-ons, but may not match the comprehensive UCaaS suites of these giants.
Global Reach: Companies like 8×8 have a more extensive global presence, offering local numbers and international calling in a vast number of countries, which might be a deciding factor for multinational businesses. SureVoIP offers International VoIP numbers but focuses primarily on the UK market.
Pricing Transparency: A significant difference lies in pricing. While SureVoIP requires users to navigate deeply or contact sales for pricing, many larger competitors provide at least tiered pricing plans directly on their websites, allowing for quicker comparison shopping. This upfront transparency can be a competitive advantage.
Ease of Use/Onboarding: Larger platforms often invest heavily in user experience, offering intuitive dashboards, extensive knowledge bases, and streamlined onboarding processes. While SureVoIP provides “Support Guides,” the overall user journey for setup and management might be less guided than some more established platforms.
Ecosystem and Integrations: The bigger players often boast vast integration marketplaces, connecting their VoIP services with hundreds of popular business applications (CRM, ERP, productivity tools). SureVoIP mentions API documentation for developers, suggesting custom integration possibilities, but a ready-to-use marketplace isn’t prominent.

Comparison with UK-Specific or Niche Providers (e.g., Gamma, BT Business Voice)

Local Expertise: SureVoIP, similar to Gamma and BT Business Voice, benefits from being a UK-focused provider, likely having a better understanding of local market needs, regulations (Ofcom), and connectivity infrastructure.
Channel vs. Direct Sales: Gamma often operates through a network of partners, meaning businesses work with a reseller. SureVoIP appears to offer direct sales, though they also have a “Partner Program.” BT, as a major incumbent, has a broad range of direct and partner-led services.
Infrastructure: BT, being a national carrier, possesses vast network infrastructure. SureVoIP highlights its “SureVoIP core network” for optimised connectivity, suggesting dedicated infrastructure for quality, which is a strong point of comparison.
Market Segment: SureVoIP’s focus on smaller businesses, sole traders, and call centres might make it a more agile and potentially cost-effective option for these segments compared to the broader, often more expensive, offerings of national carriers designed for large enterprises.

In essence, SureVoIP appears to be a solid choice for UK businesses prioritising call quality and a straightforward VoIP solution, especially with its unique optimised internet connectivity. However, businesses needing a vast array of integrated UCaaS features, global reach, or upfront pricing transparency might find the larger, more comprehensive providers a better fit.

Frequently Asked Questions

What is Surevoip.co.uk?

Surevoip.co.uk is a UK-based VoIP (Voice over Internet Protocol) provider offering a range of communication services, including inbound and outbound VoIP, hosted IP phone systems, and various add-ons, tailored for businesses, sole traders, and call centres.

Is Surevoip.co.uk a legitimate company?

Yes, Surevoip.co.uk appears to be a legitimate company, operating as a trading name of Suretec Systems Ltd. They display a physical address, phone number, and mention affiliations with industry bodies like Ofcom and ITSPA. Finishingtouchesonline.co.uk Review

What services does Surevoip.co.uk offer?

Surevoip.co.uk offers core VoIP services such as inbound and outbound calling, hosted VoIP solutions, single-user plans, fax-to-email, call forwarding, conferencing, and various add-ons like international numbers and mobile apps.

Does Surevoip.co.uk offer a free trial?

Yes, Surevoip.co.uk offers a 14-day free trial for its services, and importantly, no credit card is required to sign up for it.

How does Surevoip.co.uk ensure call quality?

Surevoip.co.uk states it uses “highest quality connections” and offers “VoIP Optimised Internet Connectivity” which routes call traffic directly into its core network, bypassing the public internet to ensure better call quality.

Are calls and chats encrypted with Surevoip.co.uk?

Yes, Surevoip.co.uk claims that “all calls and chats are encrypted and secure from eavesdroppers,” prioritising privacy and security for its users.

Can I port my existing phone number to Surevoip.co.uk?

Yes, Surevoip.co.uk lists “Number Porting” as one of its add-on services, indicating that users can transfer their existing phone numbers to their service.

Where can I find pricing information for Surevoip.co.uk?

Direct pricing tables are not prominently displayed on the Surevoip.co.uk homepage. Users typically need to navigate to specific product pages, check “Call Charges” and “Admin Charges” sections, or contact their sales team for detailed pricing.

Does Surevoip.co.uk have mobile applications?

Yes, the website mentions “SureVoIP App” and “SureVoIP Notify App” as add-ons, suggesting that they offer mobile applications for managing their services.

Who is Surevoip.co.uk best suited for?

Surevoip.co.uk positions itself as ideal for business start-ups, call centres, sole traders, and home-based working professionals in the UK.

What is the purpose of Surevoip.co.uk’s Partner Program?

The Partner Program allows businesses to offer SureVoIP services to their customers under a unified brand, potentially without mentioning SureVoIP’s name, except where regulatory bodies like Ofcom require it.

Does Surevoip.co.uk provide international VoIP numbers?

Yes, Surevoip.co.uk explicitly states that it provides “UK and International VoIP numbers.” Barbours.co.uk Review

How can I contact Surevoip.co.uk’s sales team?

You can contact Surevoip.co.uk’s sales team by calling 0330 445 0000, which is prominently displayed on their homepage, or by using their “Contact Us” page.

What is “Hosted VoIP” by Surevoip.co.uk?

Hosted VoIP refers to a fully managed business IP phone system where SurevoIP handles all the technical infrastructure in the cloud, eliminating the need for businesses to manage their own on-premise hardware.

Does Surevoip.co.uk offer API access for developers?

Yes, Surevoip.co.uk has a “Developer API” under its “Resources” section, indicating that it provides tools for developers to integrate with its services.

What are “Admin Charges” on Surevoip.co.uk?

“Admin Charges” are fees listed under Surevoip.co.uk’s Help & Support section, likely detailing costs associated with administrative tasks, changes to services, or specific account actions.

Where can I find Surevoip.co.uk’s terms and conditions?

Surevoip.co.uk’s “Terms and Conditions” are accessible via a link in the footer and under the “About” section of their website.

What industry awards has Surevoip.co.uk won?

Surevoip.co.uk mentions being an “award winning UK VoIP provider” and has a dedicated “SureVoIP Awards” page under its “About” section where specific awards are likely listed.

Does Surevoip.co.uk offer consultancy services?

Yes, Surevoip.co.uk lists “Consultancy Services” as one of its offerings, suggesting they can provide expert advice on VoIP solutions.

What is Surevoip.co.uk’s stance on emergency calls?

Surevoip.co.uk has a dedicated page on “Emergency Calls” under its “About” section, which details how emergency services are handled with their VoIP system.

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