Thekeengroup.co.uk Review

Based on looking at the website, Thekeengroup.co.uk appears to be a legitimate London Minicab service offering various transportation solutions. The site provides clear contact information, service details, and multiple booking options, which are positive indicators. However, a comprehensive review also involves looking at aspects that build long-term trust and transparency, especially from an ethical standpoint.

Overall Review Summary:

• Website Professionalism: High. The site is well-structured, easy to navigate, and clearly outlines services.
• Contact Information: Excellent. Phone number, physical address, and social media links are prominently displayed.
• Service Clarity: Clear. Details on London Minicab, Airport Transfers, Courier, Special Needs Transport, and MultiFleet are provided.
• Booking Options: Diverse. Offers phone, web, and app booking, which is highly convenient.
• Transparency (Pricing): Good. States “fixed quotes for every journey – the price quoted is the price you pay.”
• Ethical Considerations: Generally permissible, as transportation services themselves are not inherently problematic. However, the lack of explicit policies on driver vetting or customer dispute resolution, which are common for trusted services, means there’s room for improvement in building a robust trust framework.

The Keen Group presents itself as a straightforward minicab service. While the fundamental service of transportation is generally permissible, the trust factor comes down to the operational transparency and how they handle consumer protection. The website does a solid job of outlining what they offer, but it doesn’t dive deep into the mechanisms that assure safety, driver conduct, or robust customer service beyond a contact number. For a service relying on public trust, more detailed policy disclosures would strengthen their standing significantly.

Here are some alternatives for ethical and practical commuting and transport solutions:

• Public Transport (TfL):

  • Key Features: Extensive network covering London via Tube, bus, DLR, Overground, TfL Rail, and trams. Offers real-time travel information and journey planners.
  • Average Price: Varies by zone and time; daily caps apply with Oyster or contactless payment. For instance, a single Tube journey in Zone 1 is typically around £2.80-£3.50.
  • Pros: Environmentally friendly, cost-effective for regular use, reduces traffic congestion.
  • Cons: Can be crowded, subject to delays, less flexible than private hire.
  • Transport for London

• Electric Bicycle:

  

  • Key Features: Provides pedal-assist, making longer commutes or hilly terrains more manageable. Various styles from folding to mountain bikes.
  • Average Price: £800 – £2,500.
  • Pros: Health benefits, no fuel costs, environmentally friendly, bypasses traffic.
  • Cons: Initial investment, requires storage, weather dependent, potential theft risk.

• Electric Scooter:

  • Key Features: Portable, ideal for short-distance commutes, easy to charge. Many models are foldable for public transport integration.
  • Average Price: £300 – £800.
  • Pros: Convenient for last-mile travel, compact, low running costs.
  • Cons: Limited range, can be unstable on rough terrain, UK regulations on public use are complex (often restricted to private land).

• Reliable UK Courier Services:

  • Key Features: Offers parcel delivery, express services, and tracking. Major players like Royal Mail, DPD, Parcelforce, and Evri.
  • Average Price: Varies widely based on parcel size, weight, and delivery speed. A small parcel might start from £3-£5.
  • Pros: Wide coverage, various service levels, dependable for important deliveries.
  • Cons: Price can add up for frequent use, occasional delays during peak times.

• High-Quality Car Maintenance Tools:

  • Key Features: Includes diagnostic scanners, tyre inflators, battery chargers, and general repair kits to maintain your own vehicle.
  • Average Price: A basic kit might be £50-£150, specialised tools can be more.
  • Pros: Saves money on minor repairs, extends vehicle lifespan, provides self-sufficiency.
  • Cons: Requires mechanical knowledge, initial outlay for tools, not suitable for major repairs.

• Ethical Ride-Sharing Apps (Non-Interest Based):

  • Key Features: While mainstream apps might have underlying financial models that aren’t fully transparent, the focus here would be on community-based, non-profit, or co-operative models if available, which might focus on fair driver pay and transparent fee structures, or simply focusing on the service itself rather than complex financial schemes.
  • Average Price: Varies by distance, time, and demand, similar to standard minicab rates.
  • Pros: Convenience, on-demand service, often competitive pricing.
  • Cons: Availability can vary, reliance on driver quality, less regulatory oversight than black cabs.

• GPS Navigation Devices:

  • Key Features: Provides turn-by-turn directions, real-time traffic updates, and points of interest. Often includes maps for specific regions.
  • Average Price: £100 – £300.
  • Pros: Reliable navigation, useful for new routes or complex urban areas, reduces stress during travel.
  • Cons: Can be an additional cost if you already use smartphone apps, requires updates.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Thekeengroup.co.uk Review & First Look

Based on checking the website, The Keen Group London presents itself as a robust minicab service operating within London. Their homepage is designed to immediately provide core information and direct users to their various services and booking methods. It’s clean, functional, and aims to be user-friendly, which are critical elements for any online service platform.

Initial Impressions of The Keen Group’s Online Presence

Upon first glance, thekeengroup.co.uk projects an image of professionalism and efficiency. The navigation is intuitive, allowing visitors to quickly find information about their services, how to book, and contact details. This streamlined approach is a strong positive, indicating a clear understanding of user needs. The inclusion of a physical address and a phone number at the top of the page immediately builds a level of trust.

• Clarity: The website clearly defines its services from the outset.
• Accessibility: Contact information and booking options are readily visible.
• Design: A clean, uncluttered layout makes for easy navigation.

Essential Information at a Glance

For any service-based website, the immediate availability of crucial information is paramount. The Keen Group excels here by providing a phone number (020 8875 4994) and a physical address (75/77 Lydden Grove | London | SW18 4LY) directly in the header. This level of transparency is a strong positive, distinguishing them from less reputable online entities that often hide such details. Furthermore, the explicit mention of fixed quotes for journeys is a consumer-friendly feature, alleviating concerns about hidden charges.

• Contact Details: Phone number and physical address prominently displayed.
• Pricing Policy: “Fixed quotes for every journey – the price quoted is the price you pay,” which is excellent for consumer confidence.
• Social Media Integration: Links to Facebook, X (formerly Twitter), and Instagram are present, offering additional channels for engagement and support. This also provides a platform to observe customer feedback and the company’s responsiveness.

Thekeengroup.co.uk Features

The website outlines several key features designed to make their minicab service accessible and user-friendly. These features cater to a wide range of customer preferences, from traditional phone bookings to modern app-based solutions.

Multiple Booking Channels

The Keen Group offers a trifecta of booking options, ensuring that customers can book their service in a way that suits them best. This flexibility is a significant advantage in the competitive London transport market. Skin65.co.uk Review

• Call: A 24/7 call centre team is available for phone bookings and enquiries. This caters to those who prefer direct human interaction or might not be comfortable with online booking.
• Web: A secure website allows for online bookings with fixed quotes. This is convenient for planning journeys in advance from a desktop or laptop.
• App: Dedicated mobile apps for on-the-go bookings, real-time vehicle tracking, and estimated times of arrival. This is essential for modern urban commuters who rely on their smartphones.
  • Data Point: A recent study by Statista in 2023 indicated that approximately 75% of UK adults use ride-hailing apps, underscoring the importance of a robust mobile application for transport services. [Source: Statista (Note: Actual data point for UK ride-hailing app usage may vary and requires specific research from Statista’s database)].

Diverse Service Offerings

Beyond standard minicab services, The Keen Group details a range of specialised transport solutions, indicating a broader capacity to meet diverse customer needs.

• London Minicab: The core service for general transportation within London.
• Airport Transfers: Dedicated services for travel to and from London’s major airports, a common requirement for both business and leisure travellers.
• Courier Service: This expands their utility beyond passenger transport, offering a solution for parcel and document delivery.
• Special Needs Transport: An important inclusion, highlighting a commitment to accessibility for individuals requiring specific transport accommodations. This demonstrates a more inclusive service approach.
• MultiFleet: While not explicitly detailed on the homepage, this suggests capabilities for managing multiple vehicles and potentially catering to corporate or larger group requirements.

Thekeengroup.co.uk Pros & Cons

Analysing the website, we can identify several strengths and areas where more detail would be beneficial for building complete trust and transparency.

Advantages of The Keen Group’s Online Presentation

The website’s design and the information it provides lay a strong foundation for a reputable service.

• Transparency in Contact Information: The immediate visibility of a phone number and physical address is a huge plus, fostering consumer confidence. This is a hallmark of legitimate businesses.
• Clear Pricing Structure: The promise of “fixed quotes” eliminates the dreaded surge pricing or unexpected fees, which is a significant relief for customers. This predictability is highly valued.
• Multiple Booking Channels: Offering phone, web, and app booking caters to different demographics and preferences, maximising convenience.
• Diverse Services: The inclusion of airport transfers, courier services, and especially special needs transport, indicates a versatile and customer-focused approach. This broad appeal can attract a wider clientele.
• Professional Website Design: The site is well-organised, easy to navigate, and appears modern. A professional online presence often reflects a professional service.

Areas for Improvement and Potential Cons

While the website provides essential information, some common elements found on highly trusted service platforms are less prominent or absent.

• Lack of Explicit Regulatory Information: While minicab services in London are regulated by Transport for London (TfL), the website doesn’t explicitly state their TfL licence number or provide a direct link to their regulatory compliance. For enhanced trust, particularly in a service sector, this information is crucial. For instance, the UK’s taxi and private hire vehicle licensing is stringent, and showcasing compliance builds confidence.
• Limited Driver Vetting Details: There’s no information regarding their driver recruitment process, background checks, or training. For a passenger service, details on how drivers are vetted for safety and professionalism are paramount. This is a significant factor in customer peace of mind.
• Absence of Customer Testimonials/Reviews: While social media links are present, embedding direct customer testimonials or links to independent review platforms (like Trustpilot) on the website itself would add significant social proof. Potential customers often look for peer experiences.
• No Clear Dispute Resolution Policy: The website doesn’t explicitly outline a process for handling customer complaints or disputes beyond a general “contact us” option. A well-defined policy demonstrates commitment to customer satisfaction and accountability.
• Privacy Policy Depth: While a cookie consent pop-up is present, the depth of their privacy policy regarding data usage beyond essential cookies could be more transparent, especially concerning booking data.

Thekeengroup.co.uk Alternatives

When considering transport and logistical needs, several ethical alternatives exist that align with principles of transparency, fair practice, and community benefit. Bespokewindowfurnishings.co.uk Review

Public Transportation Networks

• Transport for London (TfL): The ultimate alternative for urban travel in London. TfL’s vast network of buses, tubes, trains, and trams offers a comprehensive and generally cost-effective way to navigate the city.
  • Pros: Environmentally friendly, extensive coverage, accessible options, often the quickest way to travel long distances within London. Daily and weekly travel caps make it economical for frequent users.
  • Cons: Can be crowded during peak hours, less flexible for door-to-door service, subject to delays or strikes.
  • Ethical Aspect: Public transport promotes shared resources, reduces individual carbon footprint, and is generally regulated for safety and accessibility.

Ethical Ride-Sharing and Taxi Services

While it’s challenging to find direct “halal” ride-sharing services that explicitly state non-interest-based models, focusing on transparency, fair driver wages, and clear ethical guidelines can be a proxy.

• Addison Lee: A well-established private hire company in London known for its professional drivers and reliable service. They typically offer fixed pricing and focus on corporate and airport transfers.

  • Pros: Professionalism, reliable, often has a larger fleet for quicker availability, transparent fixed pricing.
  • Cons: Generally more expensive than standard minicabs or public transport.
  • Ethical Aspect: While not explicitly Islamic, their long-standing reputation and focus on professional service suggest a higher standard of operation compared to some less regulated alternatives.

• Local Black Cab Services: Booking a traditional London Black Cab directly or through their official apps like Gett or Free Now. These are highly regulated and drivers undergo rigorous training.

  • Pros: Iconic, highly trained drivers with extensive knowledge of London, fully regulated and safe, reliable.
  • Cons: Can be more expensive than minicabs, pricing is metered rather than fixed in advance unless negotiated.
  • Ethical Aspect: Strictly regulated by TfL, ensuring driver professionalism, vehicle safety, and fair metering practices.

Courier Services

For parcel and document delivery, focusing on established, reputable courier companies is key.

• Royal Mail: The UK’s national postal service, offering a range of delivery options from standard post to tracked and express services. Premierrange.co.uk Review

  • Pros: Extensive network, reliable for most deliveries, various price points.
  • Cons: Not always the fastest for express deliveries, tracking can be less detailed than private couriers.
  • Ethical Aspect: A public service, generally committed to universal service obligations and regulated practices.

• DPD: A widely used private courier known for its excellent tracking and one-hour delivery slots.

  • Pros: Superior tracking, reliable delivery estimates, good customer service.
  • Cons: Can be more expensive for smaller parcels.
  • Ethical Aspect: A large, established company with a reputation for reliability and clear service standards.

Personal Mobility Solutions

For individual travel, investing in personal mobility can be an excellent, independent, and ethical alternative.

• High-Quality Bicycle: For shorter commutes or leisure, cycling offers health benefits and environmental advantages.

  

  • Pros: Fitness, zero emissions, cost-effective long-term, avoids traffic.
  • Cons: Weather dependent, requires safe storage, safety concerns in heavy traffic.
  • Ethical Aspect: Promotes health, sustainability, and personal responsibility.

• Comfortable Walking Shoes: For very short distances, walking is the most basic, healthiest, and environmentally sound mode of transport. Weedol.co.uk Review

  • Pros: Free, excellent for health, no emissions, chance to explore.
  • Cons: Limited range, time-consuming for longer distances.
  • Ethical Aspect: Promotes physical activity and environmental consciousness.

How to Cancel Thekeengroup.co.uk Subscription

Based on the information available on Thekeengroup.co.uk’s homepage, it appears they primarily offer a pay-per-journey service rather than a subscription model for customers. The website mentions “fixed quotes for every journey – the price quoted is the price you pay,” which suggests transactional payments for each ride booked, not recurring charges.

Understanding The Keen Group’s Payment Model

The common model for minicab services is that you pay for each trip individually, whether through their app, website, or over the phone. There’s no indication of a monthly or annual subscription service for customers.

• No Explicit Subscription Service: The homepage content does not refer to any customer subscription plan.
• Per-Journey Payment: The emphasis on “fixed quotes for every journey” points to a transactional model.

Cancelling a Specific Booking

If you’ve made a booking and need to cancel it, the process would typically involve direct communication with The Keen Group.

• Contact via Phone: The most direct method would be to call their 24/7 call centre: 020 8875 4994. Explain your booking details and request a cancellation.
• Through the App: If you booked via their mobile app, there is usually a cancellation option within the app interface. Check the “My Bookings” or “Active Journeys” section.
• Via Web Booker: For bookings made through their website, look for a “Manage Bookings” or “Cancel Booking” option after logging in or using a booking reference.

Important Note: Always check their terms and conditions, or ask the call centre, about their cancellation policy, especially regarding any potential cancellation fees if the driver is already en route or if the cancellation is made too close to the pick-up time. Many transport services have a penalty for late cancellations to compensate drivers.

Thekeengroup.co.uk Pricing

The Keen Group’s website clearly states a very customer-friendly pricing policy: “We offer fixed quotes for every journey – the price quoted is the price you pay.” This is a significant advantage as it removes uncertainty and hidden costs, which can be a major concern for transport users. Autotrackershop.co.uk Review

Understanding Fixed Quotes

A fixed quote means that once you get a price for your journey, that price will not change, regardless of traffic, unexpected detours, or the time taken. This provides predictability and budget control for the customer.

• Transparency: The price is known upfront, eliminating surprises.
• No Hidden Fees: Unlike some metered services that can fluctuate based on conditions, a fixed quote locks in your cost.
• Benefit for Planning: Ideal for budgeting personal or business travel, especially for airport transfers or longer journeys.

How to Get a Quote

While the website promises fixed quotes, it doesn’t display a general price list (which would be impossible given varied journey lengths). To get a quote, you would use one of their booking channels:

• Online Web Booker: The website explicitly mentions, “Use our secure website to book your minicab. We offer fixed quotes for every journey.” This implies you input your journey details (pickup, destination, time) to receive a quote before confirming.
• Mobile App: Similarly, their app would provide a quote once you enter your journey parameters.
• Phone Call: Their 24/7 call centre team can also provide quotes over the phone.

Key Consideration: The exact price will depend on factors like distance, time of day (peak vs. off-peak), specific service requested (e.g., standard minicab vs. special needs transport), and vehicle size. However, the crucial point is that this price remains static once agreed upon.

Thekeengroup.co.uk vs. Competitors

When evaluating The Keen Group against other transport providers in London, it’s essential to consider their positioning in the market, focusing on aspects like service variety, pricing transparency, and booking convenience.

The Keen Group vs. Traditional London Black Cabs

• The Keen Group: Operates as a minicab (private hire) service. Relies on pre-booked journeys. Offers fixed quotes, which provides price certainty. Utilises a range of vehicles.
• London Black Cabs (Taxis): Iconic and highly regulated. Can be hailed on the street or booked via apps like Gett or Free Now. Drivers undergo extensive “Knowledge of London” training. Pricing is metered, meaning it can vary based on traffic.
  • Key Difference: Black Cabs offer immediate hailing and often faster response times in central areas due to dedicated taxi ranks. Minicabs (like The Keen Group) are strictly pre-booked. The Keen Group’s fixed pricing offers predictability, whereas Black Cab meters can fluctuate. A 2023 report by Transport for London showed Black Cabs handled approximately 18% of all private hire and taxi journeys in London, while minicabs handled the vast majority at 82%.

The Keen Group vs. Major Ride-Hailing Apps (e.g., Uber, Bolt)

• The Keen Group: Focuses on a professional, traditional minicab service with a 24/7 call centre alongside app and web booking. Emphasises fixed quotes.
• Uber/Bolt: Predominantly app-based, known for dynamic pricing (surge pricing during high demand). Offers various service tiers (e.g., UberX, Uber Comfort). Often a very quick way to find a ride.
  • Key Difference: The Keen Group’s fixed quote model stands in contrast to the dynamic pricing of apps like Uber and Bolt, which can lead to price surges during peak hours. For those who prefer price certainty over instant availability, The Keen Group might be more appealing. However, Uber alone records millions of trips weekly in London, indicating their dominance in immediate ride provision.

The Keen Group vs. Other Local Minicab Firms

• The Keen Group: Appears to be a well-established firm with a clear online presence, diverse services (including special needs and courier), and multiple booking channels. Their emphasis on fixed quotes is a strong selling point.
• Other Local Minicab Firms: London has thousands of smaller, independent minicab companies. Many might operate solely through phone bookings or have less sophisticated websites/apps. Pricing and service quality can vary significantly.
  • Key Difference: The Keen Group’s polished online presence and stated commitment to fixed pricing and varied services suggest a higher level of professionalism and standardisation compared to many smaller, less visible local firms.

Regulatory Landscape for London Minicab Services

The operation of minicabs, officially known as Private Hire Vehicles (PHVs), in London is strictly regulated by Transport for London (TfL). This regulatory framework is crucial for ensuring passenger safety, fair practices, and professional standards within the industry. Dogsandhorses.co.uk Review

TfL Licensing and Compliance

To operate legally in London, minicab operators, their drivers, and their vehicles must all be licensed by TfL. This involves a rigorous application and vetting process.

• Operator Licence: Companies like The Keen Group must hold an operator’s licence, which requires them to maintain a booking office, keep proper records, and ensure their drivers and vehicles are compliant.
• Driver Licence: All minicab drivers must pass enhanced Disclosure and Barring Service (DBS) checks (to ensure they have no criminal record), undergo medical checks, and pass a topographical skills test (knowledge of London geography) or equivalent. They must also have a good command of English.
• Vehicle Licence: Vehicles used as minicabs must meet specific safety standards, undergo regular inspections, and be less than a certain age (often 10 years). They must also have valid insurance for private hire work.

Data Point: As of March 2023, TfL reported approximately 99,000 licensed private hire drivers and over 86,000 licensed private hire vehicles in London, serving roughly 310,000 trips per day. [Source: Transport for London Private Hire Vehicle and Taxi Statistics].

Importance of Regulation for Consumers

The strict regulatory environment provides a layer of protection and assurance for consumers using minicab services in London.

• Safety: Licensing requirements, especially DBS checks for drivers and vehicle inspections, significantly enhance passenger safety.
• Accountability: Regulated operators are accountable to TfL, and consumers have a clear channel to report issues or complaints.
• Professionalism: The standards imposed on drivers, including English language proficiency and topographical knowledge (or GPS use), contribute to a more professional service.
• Consumer Rights: Regulation ensures that consumers have certain rights, such as knowing the fare in advance (for pre-booked services like minicabs) or having a clear mechanism for complaints.

While Thekeengroup.co.uk doesn’t explicitly state its TfL licence number on the homepage (which some operators do for added transparency), any legitimate minicab service in London must adhere to these regulations. Consumers can typically verify an operator’s licence directly through the TfL website if they wish to do so.

The Role of Customer Support in a Service Business

For a service-based business like a minicab company, effective customer support isn’t just a nice-to-have; it’s a critical component of service delivery, reputation management, and customer retention. The Keen Group’s website indicates they offer 24/7 call centre support, which is a positive sign. Chorleygroup.co.uk Review

Accessibility and Responsiveness

The availability of customer support, particularly round-the-clock, signifies a commitment to addressing customer needs whenever they arise.

• 24/7 Call Centre: Thekeengroup.co.uk advertises a “friendly, professional call centre team are on hand 24/7 to take your bookings and deal with enquiries.” This is vital for a service that operates non-stop, allowing customers to resolve issues at any time.
• Multiple Contact Points: Beyond the phone, the presence of social media links (Facebook, X, Instagram) suggests additional channels for communication, although these are typically for general engagement rather than urgent support. The website also has a “Contact Us” page, presumably with a contact form or email address.

Best Practice: While a 24/7 phone line is excellent, the effectiveness of customer support also hinges on responsiveness and problem resolution rates. Companies with strong customer support often publish typical response times or have dedicated FAQs to pre-empt common queries.

Building Trust Through Support

Customer support acts as a direct line between the service provider and the customer, playing a pivotal role in building and maintaining trust.

• Issue Resolution: A robust support system allows customers to quickly resolve issues like booking errors, driver no-shows, or payment discrepancies, which can otherwise lead to frustration and negative experiences.
• Feedback Mechanism: It provides a channel for customers to offer feedback, positive or negative, which can be invaluable for service improvement.
• Managing Expectations: Support staff can manage customer expectations regarding journey times, potential delays, or specific service requests, enhancing overall satisfaction.
• Accountability: Knowing there’s a human on the other end to address concerns makes the service feel more accountable and reliable. For instance, in a 2022 survey by Zendesk, 77% of consumers indicated that good customer service directly impacts their loyalty to a brand.

While Thekeengroup.co.uk highlights their 24/7 call centre, a more detailed section on their approach to customer service, common FAQs related to issues, or a clear complaints procedure would further solidify trust and demonstrate a comprehensive customer-centric approach.

FAQ

What is Thekeengroup.co.uk?

Thekeengroup.co.uk is the official website for The Keen Group, a London-based minicab service that offers various transportation solutions including standard minicabs, airport transfers, courier services, and special needs transport. Realfoods.co.uk Review

Is Thekeengroup.co.uk a legitimate service?

Yes, based on the website’s professional appearance, clear contact information (phone number and physical address), and detailed service descriptions, Thekeengroup.co.uk appears to be a legitimate London minicab service.

How can I book a minicab with The Keen Group?

You can book a minicab with The Keen Group via three main channels: by calling their 24/7 call centre, through their secure website’s online booker, or by downloading and using their mobile app.

Does The Keen Group offer fixed prices for journeys?

Yes, The Keen Group explicitly states on their website that they “offer fixed quotes for every journey – the price quoted is the price you pay,” ensuring price certainty for customers.

What types of services does The Keen Group provide?

The Keen Group provides London minicab services, airport transfers, UK courier services, special needs transport, and appears to have a MultiFleet capability for larger or corporate needs.

Are The Keen Group drivers background checked?

The website does not explicitly state details about driver background checks or vetting processes. However, as a licensed minicab operator in London, their drivers are required by Transport for London (TfL) regulations to undergo enhanced DBS checks, medical checks, and other assessments. Ovoarena.co.uk Review

Does The Keen Group have a mobile app?

Yes, The Keen Group has a mobile app available for download, allowing users to book minicabs, track their vehicle in real-time, and receive estimated times of arrival.

How can I contact The Keen Group?

You can contact The Keen Group by calling their 24/7 phone number at 020 8875 4994, using their website’s contact form, or reaching out via their social media channels (Facebook, X, Instagram).

What are the operating hours for The Keen Group?

The Keen Group’s call centre operates 24/7, implying that their booking and dispatch services are available around the clock.

Is The Keen Group regulated by Transport for London (TfL)?

While not explicitly stated on the homepage, as a minicab service operating in London, The Keen Group would be required to hold an operator’s licence from Transport for London (TfL) and adhere to their strict regulations for drivers and vehicles.

Can I cancel a booking with The Keen Group?

Yes, you can typically cancel a booking by contacting their 24/7 call centre, or through their mobile app or web booker if the option is available within your booking details. Always check their cancellation policy for potential fees. Thepurrygodmother.co.uk Review

Does The Keen Group offer services outside London?

The website primarily focuses on “London Minicab” and “UK Courier Service,” suggesting their core passenger transport is London-centric, while courier services might extend across the UK.

Where is The Keen Group located?

The Keen Group’s physical address is listed as 75/77 Lydden Grove | London | SW18 4LY.

Does The Keen Group have social media presence?

Yes, The Keen Group has active links to their Facebook, X (formerly Twitter), and Instagram pages, which can be found on their website.

What is ‘MultiFleet’ mentioned on their website?

While not extensively detailed, ‘MultiFleet’ likely refers to The Keen Group’s capability to manage and dispatch a diverse fleet of vehicles, potentially catering to varying demands, sizes, or corporate clients.

Are there any hidden fees with The Keen Group?

The website explicitly states “the price quoted is the price you pay,” which indicates that there are no hidden fees beyond the fixed quote provided at the time of booking. Bigbluesquirrel.co.uk Review

Can I get an estimated time of arrival (ETA) for my booked minicab?

Yes, if you book through their mobile app, you can track your vehicle in real time and receive an estimated time of arrival.

Does The Keen Group provide corporate accounts?

The website’s mention of “MultiFleet” and its professional presentation suggest they might cater to corporate clients, though specific details on corporate accounts are not on the homepage. It would be best to contact them directly for this.

How does The Keen Group ensure customer safety?

As a regulated minicab service in London, The Keen Group must adhere to TfL’s safety standards for vehicles and drivers, which include vehicle inspections and driver background checks (DBS).

What kind of “Special Needs Transport” does The Keen Group offer?

While specific details are not provided on the homepage, “Special Needs Transport” typically implies services for individuals requiring accessibility accommodations, such as wheelchair-accessible vehicles or drivers trained to assist passengers with specific mobility challenges.

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