Thiscompany.co.uk Review

Based on looking at the website, Thiscompany.co.uk appears to be a legitimate digital services company offering a range of web development, application building, and IT support services. The site provides clear descriptions of their offerings, showcases client testimonials, and includes essential legal documents like a Privacy Policy and Terms and Conditions.

Overall Review Summary:

• Company Name: This Company (Digital) Limited
• Registered In: England & Wales (no. 11365195)
• Services Offered: Website Design & Development, Bespoke Application Development, Technical Support (Microsoft 365, Google Workspace, DNS Management, Email Deliverability), Website Hosting, Business Email.
• Experience: Founded in 2000, team members with over 20 years of experience.
• Pricing Transparency: Offers no-obligation, fixed-price quotes for projects with no upfront fees; time-based services charged in arrears with minimum hourly charges.
• Ethical Stance: States it is a carbon-neutral business and prioritises suppliers with green credentials. Operates a zero-cookies, zero-trackers website.
• Key Strengths: Longevity in the industry, experienced team, focus on security and performance, clear client testimonials, commitment to ethical practices (carbon neutral, data privacy).
• Potential Areas for Improvement: While services are detailed, specific project examples (beyond client names) with case studies could further enhance transparency and build trust for potential clients. Detailed pricing structures for ongoing services are mentioned in units (e.g., 1 day for technical support), but exact rates per hour/day aren’t explicitly stated on the main page.

Thiscompany.co.uk presents itself as a robust and reliable option for digital services. Their emphasis on fixed-price quotes for projects without upfront fees, coupled with their long-standing presence since 2000 and stated commitment to being carbon neutral, suggests a professional and ethically mindful operation. The inclusion of registered company details and comprehensive legal documents like Privacy Policy and Terms and Conditions reinforces their legitimacy. For businesses seeking digital solutions, their approach of charging in arrears for time-based services and tying project fees to milestones offers a client-friendly financial model.

Best Ethical Alternatives for Digital Services

When seeking digital services, especially in line with ethical considerations, focusing on transparency, fair pricing, and a proven track record is key. Here are some top alternatives in the UK digital services landscape, focusing on general web development, IT support, and hosting that align with ethical business practices:

• Kinsta
  • Key Features: Premium managed WordPress hosting, excellent performance, daily backups, free migrations, robust security features, 24/7 expert support.
  • Average Price: Starts around £30/month for basic plans, scaling up with traffic and features.
  • Pros: Blazing fast loading speeds, highly reliable uptime, superb customer support, developer-friendly tools, strong focus on performance and security.
  • Cons: Higher price point than shared hosting, primarily focused on WordPress (less flexibility for other platforms).
• WP Engine
  • Key Features: Managed WordPress hosting, advanced security, staging environments, global CDN, daily backups, dedicated support.
  • Average Price: Plans start from around £20/month.
  • Pros: Optimised for WordPress, reliable performance, strong security measures, good for agencies and developers, comprehensive support.
  • Cons: Can be expensive for small personal sites, limited to WordPress, not as flexible for custom coding outside of WordPress.
• Fasthosts
  • Key Features: Web hosting, domain registration, cloud servers, email hosting, managed WordPress, dedicated servers. UK-based data centres.
  • Average Price: Shared hosting from £5/month, scaling for other services.
  • Pros: UK-based support and infrastructure, wide range of services, competitive pricing for basic hosting, good for small to medium businesses.
  • Cons: Customer support can be inconsistent, some advanced features might require higher-tier plans.
• SiteGround
  • Key Features: Shared hosting, WordPress hosting, WooCommerce hosting, cloud hosting. Strong emphasis on speed, security, and support. Free SSL, daily backups.
  • Average Price: Shared hosting from £10/month.
  • Pros: Excellent performance, robust security, highly-rated customer support, user-friendly interface, environmentally conscious operations.
  • Cons: Renewal prices are significantly higher than initial promotional rates.
• Liquid Web
  • Key Features: Managed hosting for various platforms (WordPress, WooCommerce, VPS, Dedicated Servers). Focus on “Heroic Support” and enterprise-level solutions.
  • Average Price: Starts from £15/month for managed WordPress/WooCommerce, much higher for dedicated servers.
  • Pros: Outstanding customer support, high performance and reliability, good for larger businesses and agencies, variety of managed solutions.
  • Cons: More expensive than most standard hosting providers, designed for more complex needs, potentially overkill for small websites.
• Cloudflare
  • Key Features: CDN, DDoS protection, web application firewall (WAF), DNS services, edge computing, serverless functions.
  • Average Price: Free tier available for basic services, paid plans for advanced features.
  • Pros: Dramatically improves website speed and security, widely adopted, free tier is very powerful for basic use, global network.
  • Cons: Can be complex to set up for beginners, advanced features require technical understanding, some features are very expensive.
• Webflow
  • Key Features: No-code website design and development platform, visual CMS, e-commerce capabilities, hosting included, robust animations and interactions.
  • Average Price: Website plans start around £15/month, workspace plans for agencies vary.
  • Pros: Highly flexible design capabilities without coding, excellent for responsive design, built-in hosting, good for designers and agencies.
  • Cons: Steep learning curve for those unfamiliar with design principles, can be more expensive than traditional CMS solutions, some features require workarounds for complex logic.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

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Thiscompany.co.uk Review & First Look

When first navigating to Thiscompany.co.uk, the immediate impression is one of professionalism and clarity. The website’s design is minimalist, which often signals a focus on functionality and content rather than flashy aesthetics. This design choice, coupled with a “zero-cookies, zero-trackers” policy, immediately establishes a commitment to user privacy – a significant ethical consideration in today’s digital landscape. The “contact us” link is prominently displayed, ensuring ease of access for potential clients.

Initial Impressions of the Interface

The interface uses a simple, scroll-based navigation, moving through distinct sections: About Us, Websites, Applications, Technical Support, and so forth. This linear presentation aids in understanding the full spectrum of services without overwhelming the user. The dark mode option, while a small aesthetic detail, also points to a thoughtful approach to user experience. The company’s long-standing presence, founded in 2000, immediately lends credibility. This isn’t a fly-by-night operation; it’s a business with over two decades of experience in the digital realm.

Transparency in Operations

One of the most reassuring elements observed is the clear identification of the company as “This Company (Digital) Limited,” along with its registration number in England & Wales (no. 11365195). This level of transparency is crucial for building trust, as it allows potential clients to verify the company’s legal standing through official government channels like Companies House. Furthermore, the explicit mention of “Privacy Policy” and “Terms and Conditions” available for review underscores their adherence to legal and ethical standards, which is paramount for any reputable digital service provider. These documents are vital for understanding data handling practices and service agreements, reflecting a commitment to client protection.

Thiscompany.co.uk Features

Thiscompany.co.uk offers a comprehensive suite of digital services designed to meet diverse business needs, from initial website development to ongoing technical support. Their approach seems to prioritise bespoke solutions and long-term client relationships.

Website Design and Development Excellence

The company positions itself as experts in designing and building websites, emphasising a “simple, proven project process.” They highlight their ability to deliver a range of website types: Allstarautographs.co.uk Review

• Incredibly fast static websites: Ideal for performance-critical sites with minimal dynamic content.
• Uniquely functional dynamic websites: For interactive applications and data-driven experiences.
• Easy-to-maintain content-managed websites: Typically built on WordPress, catering to clients who need control over their content.
  Their commitment to testing and optimisation against security risks, along with their minimalist approach to plugins and third-party libraries, suggests a focus on creating robust, secure, and easily maintainable products. This is a critical factor for long-term website health and security.

Bespoke Application Development

Beyond standard websites, Thiscompany.co.uk specialises in building bespoke digital applications. They articulate a clear value proposition: “Digital Transformation by creating refined digital processes that improve efficiency and reduce costs, with 100% ROI typically achieved within 12 months.” This bold claim, while requiring verification through actual client case studies (which aren’t explicitly detailed on the homepage beyond client names), indicates a results-driven approach. They mention integrating third-party systems and building fully customised applications, from data surveying systems to integrations with e-commerce and marketing platforms. Their development philosophy, again, leans towards minimalism, avoiding excessive third-party libraries and development frameworks to enhance security, performance, and maintainability.

Comprehensive Technical Support

Technical support is a core offering, presented with two distinct service levels:

• Retained Support (Premium Service): This provides support via email and telephone, with an ambitious aim to review requests within 2 hours and respond within 24 hours. Small requests are often completed sooner. This service involves a fixed monthly fee, invoiced quarterly in advance, with time used charged monthly in arrears in units of 1 day (8 hours). This structure is designed for clients requiring consistent, rapid assistance.
• Zero-hours Ad Hoc Support: A more flexible arrangement, providing email support with a 4-hour review aim and 48-hour response target. Urgent requests are prioritised. This service charges a minimum of 1 hour for standard requests and 4 hours for urgent ones, with invoicing monthly in arrears in units of 1 day (8 hours). This option caters to clients with less predictable support needs.
  The transparency in outlining charges and time tracking (timesheets issued monthly) is a strong positive, allowing clients to clearly understand their billing.

Specialised IT Services and Hosting

The company extends its technical expertise to several specialised areas:

• Microsoft 365 & Google Workspace Management: They handle the setup, configuration, administration, and migration for these critical business productivity suites, covering domain configuration, account creation, and licensing.
• DNS Management: Offering registration, management, and renewal of domain names, along with robust DNS infrastructure and record management for security and compliance (e.g., DMARC). They highlight this as a specialist area, relieving clients of this complex task.
• Email Deliverability: A crucial service for businesses, focusing on preventing emails from landing in spam folders. They use industry-leading tools, implement DNS and hosting changes, and support advanced email security protocols like DMARC and MTA-STS.
• Website Hosting & Business Email: They provide standard and fully-managed website hosting services, including daily backups, CDN space, video streaming hosting, and 24/7 monitoring. For business email, they offer a more affordable IMAP solution with custom domain names, spam controls, and tracking tools, as an alternative to Microsoft 365 and Google Workspace.

Thiscompany.co.uk Pros & Cons

Understanding the strengths and weaknesses of any service provider is essential for making an informed decision. Thiscompany.co.uk, based on its website presentation, exhibits several notable advantages, alongside some areas that could be further enhanced for a prospective client.

Advantages of Thiscompany.co.uk

• Extensive Experience and Longevity: Founded in 2000, This Company boasts over two decades in the digital services industry. This long track record, coupled with team members reportedly having “over 20 years experience,” indicates a deep understanding of the evolving digital landscape and a stable business operation. Experience often translates to smoother project delivery and effective problem-solving.
• Transparent and Client-Friendly Pricing Model: The explicit mention of “no-obligation, fixed-price quotes for website and application projects” with “no upfront fees” is a significant advantage. Charging “all charges… attached to achieving meaningful project milestones” mitigates financial risk for clients and aligns payment with demonstrable progress. For ongoing technical support, the practice of invoicing “in arrears” and issuing timesheets monthly provides excellent financial transparency and control.
• Strong Ethical Stance and Privacy Focus: The declaration of being a “carbon neutral business” and continually reviewing practices to “minimise waste, streamline our services and improve efficiency” demonstrates a commitment to corporate social responsibility. Furthermore, their explicit “zero-cookies, zero-trackers website” policy is a powerful statement on user privacy, differentiating them in a market often criticised for excessive data collection. This aligns with a principled approach to digital operations.
• Focus on Security, Performance, and Maintainability: Throughout the service descriptions, there’s a consistent emphasis on building “incredibly fast” websites, creating applications that are “less vulnerable to security threats, more performant under load and easier to maintain.” Their philosophy of using plugins and third-party libraries “sparingly” and avoiding unnecessary development frameworks directly supports this. This approach leads to more robust, secure, and cost-effective long-term solutions for clients.
• Comprehensive Service Offering: From initial design and development to ongoing technical support, hosting, and specialised IT services (Microsoft 365, Google Workspace, DNS, Email Deliverability), the company provides a holistic suite of digital solutions. This allows clients to potentially consolidate their digital needs with a single provider, simplifying management and coordination.
• Positive Client Testimonials: The website features multiple positive testimonials from diverse clients, including charities and PR firms, specifically naming key individuals. These testimonials speak to the company’s reliability, technical expertise, communication skills, and ability to deliver projects to a “high standard” against “challenging timescales.” This social proof is a powerful indicator of client satisfaction.

Areas for Potential Improvement (Cons)

• Limited Public Portfolio/Case Studies: While client names and a brief description of work are provided, the website lacks in-depth case studies or a comprehensive public portfolio with detailed project outcomes, challenges, and solutions. For bespoke application development, where “100% ROI typically achieved within 12 months” is claimed, concrete, verifiable case studies would significantly strengthen this assertion and help prospective clients visualise their own potential success.
• Absence of Explicit Pricing Rates: While the payment structure for ongoing services (in arrears, units of 1 hour/day) is clear, specific hourly or daily rates are not published on the main page. While this might be reserved for direct quotes, providing a general range or an average hourly rate could help potential clients better assess affordability before committing to an inquiry, especially for the flexible ad-hoc support.
• No Direct Online Booking/Quoting System: The primary call to action is to “contact us.” While suitable for bespoke projects, for more standardised services like hosting or basic technical support, an online tool for instant quotes or service configuration could streamline the initial engagement process for some clients.

Thiscompany.co.uk Alternatives

When evaluating digital service providers, exploring alternatives can provide valuable insights into market standards, pricing, and specialised offerings. Here’s a look at how Thiscompany.co.uk stands in comparison to some notable players in the UK digital services market, spanning web development, managed hosting, and IT support. Tillrollguru.co.uk Review

Thiscompany.co.uk vs. Freshworks (General IT Support & CRM)

• Thiscompany.co.uk: Focuses on bespoke web development, application building, and managed IT support (Microsoft 365, Google Workspace, DNS, hosting). Their support model is largely project-based or time-based, with direct interaction for technical issues. They cater to businesses needing hands-on development and ongoing system administration.
• Freshworks: Offers a broader suite of cloud-based business software, including Freshdesk (customer support software), Freshsales (CRM), Freshservice (IT Service Management), and more. Their strength lies in providing scalable, off-the-shelf solutions for customer service, sales, and internal IT management, often with self-service portals and automation.
• Comparison: Thiscompany.co.uk provides a personalised, hands-on service for building and maintaining specific digital assets. Freshworks offers comprehensive software tools to manage various business processes, often requiring less direct human intervention once set up. For businesses needing custom development and dedicated support for their infrastructure, Thiscompany.co.uk might be a better fit. For scalable, integrated software solutions for customer service or IT management, Freshworks is the go-to.

Thiscompany.co.uk vs. Rackspace Technology (Managed Cloud & Hosting)

• Thiscompany.co.uk: Provides website hosting as part of its development and support services, focusing on managed WordPress, CDN, and general website hosting. Their hosting is part of a broader development and support ecosystem.
• Rackspace Technology: A global leader in managed cloud hosting, offering enterprise-level solutions across major cloud platforms (AWS, Azure, Google Cloud), private clouds, and dedicated servers. They provide extensive expertise in cloud strategy, migration, and ongoing management for complex, high-traffic, or mission-critical environments.
• Comparison: Thiscompany.co.uk’s hosting is suitable for general business websites and applications. Rackspace is for organisations with demanding cloud infrastructure needs, requiring highly specialised managed services and scalability across diverse cloud environments. If your business runs on complex cloud architecture, Rackspace might be more aligned, whereas for integrated web development and hosting, Thiscompany.co.uk is a strong contender.

Thiscompany.co.uk vs. UKFast (Dedicated Hosting & Cloud)

• Thiscompany.co.uk: Offers standard hosting packages with features like daily backups and CDN. Their hosting is presented as a managed service within their broader digital offerings.
• UKFast: A prominent UK-based managed hosting and cloud provider, specialising in dedicated servers, colocation, private cloud, and public cloud solutions. They focus heavily on high-performance, secure, and compliant hosting environments, often serving larger enterprises and government bodies with strict data sovereignty requirements.
• Comparison: Similar to Rackspace, UKFast caters to the more intensive, high-end hosting market, particularly for UK-specific infrastructure. Thiscompany.co.uk offers general hosting services as part of their comprehensive digital solutions. For small to medium businesses requiring integrated development and managed hosting, Thiscompany.co.uk is well-suited. For large-scale infrastructure, dedicated resources, or specific compliance needs within the UK, UKFast would be the more specialised choice.

Thiscompany.co.uk Pricing

Understanding the pricing model of a service provider is paramount for budgeting and financial planning. Thiscompany.co.uk outlines its approach to pricing quite clearly on its homepage, distinguishing between project-based work and ongoing technical support.

Project-Based Pricing Model

For significant undertakings like “website and application projects,” Thiscompany.co.uk adopts a transparent, fixed-price quotation model. This approach is highly favourable for clients as it provides cost certainty from the outset, eliminating the risk of spiralling expenses often associated with hourly billing on large projects.

• No-obligation, Fixed-Price Quotes: This means potential clients can receive a clear cost estimate without any commitment, allowing them to compare and budget effectively.
• No Upfront Fees: This is a considerable advantage, as it removes the initial financial barrier often present with other agencies that require a deposit before any work commences. This structure implies a high degree of confidence from the company in its ability to deliver and its trust in the client relationship.
• Charges Attached to Meaningful Project Milestones: Instead of billing based on arbitrary timelines or just hours worked, payments are linked to the achievement of pre-defined “meaningful project milestones.” This ensures that clients are paying for tangible progress and deliverables, fostering a sense of accountability and shared success. This approach aligns the financial incentives of both parties.

Time-Based Service Pricing (Technical Support)

For ongoing “technical support” and “ongoing technical support,” Thiscompany.co.uk employs a time-based billing system, which is common for support services. However, they structure it in a way that aims to be fair and transparent:

• No Monthly Commitment: This provides flexibility, especially for “Zero-hours Ad Hoc Support,” allowing clients to engage services only when needed without a fixed recurring charge.
• Minimum Charge: For standard requests, a minimum charge of 1 hour applies. For urgent ad-hoc requests, the minimum charge is 4 hours. This structure ensures that small, quick tasks are still viable for the company while reflecting the priority given to urgent issues.
• Incremental Charging: Time is charged incrementally in units of 1 hour for additional time, ensuring clients only pay for the exact time used beyond the minimum.
• Timesheets Issued Monthly: To maintain transparency, detailed timesheets are provided at the end of each month. This allows clients to review the work done and time logged, ensuring accuracy and accountability.
• Invoicing in Arrears: For time-based services, invoicing is done “in arrears.” This means clients are billed after the work has been completed and tracked, rather than paying upfront. This is a client-centric approach that builds trust, as clients only pay for services they have already received.
• Unit of Billing for Invoicing: For both Retained and Ad Hoc support, invoicing is done “in units of 1 day (8 hours)” when at least 4 hours of time have been logged. This implies that while tracking is granular (1-hour units), billing might consolidate time into larger blocks once a certain threshold is met.

General Pricing Impressions

While specific hourly rates or daily rates are not explicitly published on the website, the framework provided suggests a commitment to transparency and client-friendly financial terms. The fixed-price, no-upfront-fee model for projects is particularly attractive, as it removes much of the financial uncertainty that often accompanies bespoke digital development. For support services, the invoicing-in-arrears approach combined with detailed timesheets fosters trust and allows for clear cost control. Clients would need to directly contact Thiscompany.co.uk for a precise quotation tailored to their specific project or support requirements.

How to Engage Thiscompany.co.uk Services

Engaging with Thiscompany.co.uk seems straightforward, primarily revolving around direct communication to initiate discussions and secure quotes. Their website doesn’t feature an e-commerce checkout or an automated service configurator, aligning with their bespoke project-oriented approach. Quickbadge.co.uk Review

Initial Contact and Quote Request

The primary method for engaging Thiscompany.co.uk’s services is by utilising the “contact us” feature. This is suitable given their focus on custom website and application development, which inherently requires detailed discussions about client needs, project scope, and specific functionalities.

• Direct Contact: Clicking the “contact us” link presumably leads to a contact form, email address, or phone number. For services like bespoke web development and application building, this direct communication ensures that the company can gather all necessary requirements to provide an accurate, fixed-price, no-obligation quote.
• Discussion of Requirements: Expect a thorough consultation where you’ll detail your project vision, business goals, target audience, and any technical specifications. This initial discussion is crucial for Thiscompany.co.uk to understand the scope and complexity, enabling them to prepare a precise proposal.
• Fixed-Price Quote and Milestone Agreement: As stated on their website, for projects, they provide fixed-price quotes with no upfront fees, tying payments to “meaningful project milestones.” This means that after the initial consultation, you’ll receive a detailed proposal outlining the scope, deliverables, timeline, and the payment schedule linked to specific project phases.

Onboarding for Technical Support

For ongoing technical support, the engagement process will also start with a consultation to determine the appropriate service level (Retained Support or Zero-hours Ad Hoc Support) based on your business’s needs.

• Service Level Selection: Discussing your anticipated support volume, urgency requirements, and budget will help determine whether the premium Retained Support (with its fixed monthly fee and faster response times) or the flexible Ad Hoc Support (pay-as-you-go) is more suitable.
• Account Setup: Once the service agreement is in place, the company will likely facilitate the setup of your systems within their support framework, which might involve configuring access for Microsoft 365, Google Workspace, or other managed services.
• Invoicing in Arrears: As noted in their pricing, for time-based support, invoicing is done monthly in arrears, based on the timesheets provided. This means services commence, time is tracked, and then you are billed.

General Engagement Flow

The overarching engagement process seems to be a consultative, client-centric one. It’s designed to ensure that both parties have a clear understanding of the project or service scope, costs, and expectations before any significant financial commitment is made. This personalized approach is often preferred for more complex digital projects where off-the-shelf solutions are not sufficient. While it requires direct interaction rather than instant online purchasing, it minimises misunderstandings and fosters a stronger client-provider relationship.

How to Cancel Thiscompany.co.uk Services

While Thiscompany.co.uk’s homepage details their services and pricing structure, it does not explicitly outline a formal cancellation policy or process for their various offerings. This is fairly common for bespoke digital agencies, as cancellation terms are often tailored to specific client contracts or service level agreements.

Cancelling Project-Based Services

For fixed-price website and application development projects, the cancellation terms would almost certainly be governed by the specific contract or agreement signed between the client and This Company (Digital) Limited. Pclbuildingproducts.co.uk Review

• Review Your Contract: The first and most crucial step would be to refer to the “Terms and Conditions” and any specific project agreement documents you received or signed. These documents will detail clauses related to termination, applicable fees (e.g., for work already completed, or cancellation penalties), notice periods, and how deliverables or intellectual property are handled upon early termination.
• Direct Communication: If you need to cancel a project mid-way, the most appropriate course of action would be to initiate direct communication with your assigned project manager or a company representative. A professional discussion would allow both parties to assess the current status of the project, calculate any outstanding payments for completed milestones, and agree on a mutually amicable separation.
• Potential Milestones Invoicing: Given their “no upfront fees” and “charges attached to achieving meaningful project milestones” policy, any cancellation would likely involve invoicing for the milestones already achieved or partially completed up to the point of cancellation, as per the agreed contract.

Cancelling Ongoing Technical Support

For ongoing technical support services, whether “Retained Support” or “Zero-hours Ad Hoc Support,” the cancellation process would also likely be outlined in the specific service agreement.

• Notice Period: It’s common for ongoing service agreements to require a notice period (e.g., 30, 60, or 90 days) for cancellation. This allows the provider to wind down services gracefully and for the client to transition to another provider.
• Invoice in Arrears: Since Thiscompany.co.uk invoices “in arrears” for time-based services, any final billing would cover the time used up to the effective cancellation date, including any applicable notice period. For “Retained Support” with its fixed monthly fee invoiced quarterly in advance, the agreement would specify how pre-paid fees are handled upon early termination (e.g., prorated refunds or no refunds for the current billing cycle).
• Data and Access Handover: The cancellation process should also address the handover of any data, access credentials, or configurations related to services like Microsoft 365, Google Workspace, DNS management, or website hosting. A clear exit strategy ensures a smooth transition without service disruption for the client.

General Advice for Cancellation

• Communicate Clearly and Early: As with any professional relationship, clear and early communication is key. Informing Thiscompany.co.uk of your intent to cancel as soon as possible allows for a structured and less disruptive process.
• Formal Written Notice: Always follow up any verbal communication with a formal written notice (email or letter) detailing your intent to cancel, the effective date, and any specific terms you believe apply based on your contract.
• Confirm Termination: Ensure you receive written confirmation from Thiscompany.co.uk acknowledging your cancellation and detailing any final steps or outstanding financial obligations.

In summary, while the website doesn’t provide a public-facing cancellation portal or policy, clients should refer to their individual contracts and engage in direct communication with the company to manage any service termination.

How to Cancel Thiscompany.co.uk Free Trial

Based on the information available on Thiscompany.co.uk’s homepage, there is no mention of “free trials” for any of their services. Their business model revolves around providing “no-obligation, fixed-price quotes” for projects with “no upfront fees” and offering time-based technical support services that are “invoiced in arrears.”

Absence of Free Trial Offers

• Project-Based Work: For website design and application development, the company operates on a custom, fixed-price quote basis tied to milestones. This structure inherently bypasses the concept of a free trial, as these are bespoke, high-value projects that require initial consultation and agreement.
• Technical Support Services: Their technical support services are either “Retained Support” (fixed monthly fee, invoiced quarterly in advance) or “Zero-hours Ad Hoc Support” (time-based, invoiced in arrears). Neither of these models includes a free trial period. The Ad Hoc support offers flexibility with a minimum charge for an hour, which serves a similar purpose to a trial for small tasks but is still a paid service.

What to Do If You’re Unsure

If you have somehow entered into an arrangement with Thiscompany.co.uk that you perceive as a “free trial” but it’s not explicitly stated on their public site, the best course of action is direct communication:

1. Review Your Agreement: Check any initial agreements, emails, or proposals you received from Thiscompany.co.uk. These documents would be the definitive source for understanding the terms of your engagement.
2. Contact Thiscompany.co.uk Directly: Reach out to their support or sales team to clarify the nature of your current service and inquire about any trial periods or cancellation procedures. They would be able to confirm whether a trial period exists for your specific service and guide you on how to proceed if you wish to terminate it.

Given the transparency in their general pricing and service descriptions, it is highly unlikely that Thiscompany.co.uk offers hidden or unadvertised free trials. Their model leans towards clear project scopes and transparent, albeit direct-quoted, financial commitments. Cwsmoling.co.uk Review

FAQ

What services does Thiscompany.co.uk offer?

Thiscompany.co.uk offers website design and development, bespoke application building, comprehensive technical support (including Microsoft 365, Google Workspace, DNS Management, and Email Deliverability), website hosting, and business email services.

Is Thiscompany.co.uk a legitimate company?

Yes, Thiscompany.co.uk is a legitimate company operating as This Company (Digital) Limited, registered in England & Wales with company number 11365195.

How long has Thiscompany.co.uk been in business?

Thiscompany.co.uk was founded in 2000, indicating over two decades of experience in the digital services industry.

Does Thiscompany.co.uk offer fixed-price quotes?

Yes, Thiscompany.co.uk provides no-obligation, fixed-price quotes for website and application projects.

Does Thiscompany.co.uk require upfront fees for projects?

No, Thiscompany.co.uk states that there are no upfront fees for website and application projects; all charges are attached to achieving meaningful project milestones. Better-body.co.uk Review

How does Thiscompany.co.uk charge for technical support?

Technical support is charged on a time-based model, with minimum charges (1 hour for standard ad-hoc, 4 hours for urgent ad-hoc) and incremental billing in 1-hour units. Invoicing is done monthly in arrears, based on timesheets.

Are timesheets provided for technical support?

Yes, Thiscompany.co.uk issues timesheets at the end of each month for time-based technical support services to ensure transparency.

Is Thiscompany.co.uk a carbon neutral business?

Yes, Thiscompany.co.uk states it is a carbon neutral business and actively reviews its practices to minimise waste and improve efficiency.

Does Thiscompany.co.uk use cookies or trackers?

No, Thiscompany.co.uk explicitly states it is a “zero-cookies, zero-trackers website” in its footer.

What kind of websites does Thiscompany.co.uk build?

They build incredibly fast static websites, uniquely functional dynamic websites, and easy-to-maintain content-managed websites, often on WordPress. Shifaclinic.co.uk Review

Does Thiscompany.co.uk integrate with third-party systems?

Yes, they build bespoke applications that can integrate with third-party systems like eCommerce, Outbound Marketing, and Learning platforms.

What types of technical support plans are available?

They offer “Retained Support” (a premium service with a fixed monthly fee) and “Zero-hours Ad Hoc Support” (a flexible, pay-as-you-go option).

What is the typical response time for technical support requests?

For Retained Support, they aim to review requests within 2 hours and respond within 24 hours. For Ad Hoc Support, they aim to review within 4 hours and respond within 48 hours.

Can Thiscompany.co.uk help with Microsoft 365 and Google Workspace setup?

Yes, they manage the setup, configuration, administration, and migration for both Microsoft 365 for Business and Google Workspace.

Do they offer DNS management services?

Yes, Thiscompany.co.uk registers, manages, and renews domain names, and supports clients with DNS management, including configuring security and compliance settings. Resultas.co.uk Review

Can Thiscompany.co.uk fix email deliverability issues?

Yes, they work to fix issues with email going into spam by monitoring security and deliverability, and implementing necessary DNS and hosting changes.

What is included in Thiscompany.co.uk’s standard website hosting package?

Their standard hosting package includes multi-site capable hosting with daily backups, a separate development site, CDN space, video streaming hosting, and 24/7 monitoring.

Does Thiscompany.co.uk provide business email services?

Yes, they set up and manage business email accounts, offering IMAP mailboxes as a cheaper alternative to Microsoft 365 and Google Workspace.

Are there testimonials available on Thiscompany.co.uk?

Yes, the website features a “Clients” and “Testimonials” section showcasing feedback from current and past clients.

Where is Thiscompany.co.uk based?

Thiscompany.co.uk is based in the West Midlands, UK, and delivers projects across the UK. Floristgrays.co.uk Review

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