Upholsteryshop.co.uk Review

Based on checking the website Upholsteryshop.co.uk, it presents itself as a legitimate online retailer for upholstery supplies. The site clearly states its temporary closure from 11th June until early July 2025 due to unforeseen personal circumstances, which is a transparent communication often found on reputable e-commerce platforms. Furthermore, the claim of being the online shop of “Bonners of Welling,” a business established in 1929, adds a significant layer of credibility and historical presence. The site offers a vast range of upholstery products, from fabrics and foam to tools and sundries, catering to various DIY upholstery projects.

Here’s an overall review summary:

• Website Transparency: High (clear notice of temporary closure, contact email provided).
• Product Range: Extensive (wide variety of upholstery supplies, tools, and accessories).
• Pricing: Appears competitive with various sales and offers.
• Payment Security: Claimed to be “much more secure” after a rebuild, though specific security badges or detailed information are not prominently displayed on the homepage.
• Customer Support: Email contact available; testimonials highlight good service.
• Delivery Information: Free delivery over £240 (incl. VAT; UK Mainland Only) noted; cautions about extended delivery times.
• Ethical Considerations (Islamic Perspective): The products offered (upholstery supplies) are generally permissible and useful for home improvement and craft, aligning with ethical consumption patterns. There are no indications of forbidden goods or services.

The detailed explanations on the homepage about their “completely rebuilt” online shop, aiming for easier use, faster loading, and enhanced security, demonstrate an effort towards a better user experience. The inclusion of a “Testimonials” section and a “Looking Back” (history) page suggests a focus on building trust and showcasing their long-standing presence in the industry. Monthly special offers and discounts are also mentioned, indicating a commitment to engaging customers with value propositions. While the temporary closure is a notable point, the clear communication about it helps manage customer expectations effectively.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Best Alternatives for Upholstery Supplies

For those seeking reliable and ethical sources for upholstery supplies in the UK, here are some excellent alternatives:

• Fabric Online

  • Key Features: Wide range of upholstery fabrics, curtain fabrics, and craft materials. Offers various fabric types, colours, and patterns.
  • Average Price: Varies significantly based on fabric type and quantity, generally competitive.
  • Pros: Large selection, often has sales, good for finding specific fabric designs.
  • Cons: Can be overwhelming due to vast choice, delivery times might vary.

• Terry’s Fabrics

  • Key Features: Specialises in fabrics, made-to-measure curtains, blinds, and upholstery supplies. Offers foam, wadding, and tools.
  • Average Price: Mid-range, with frequent discounts on bulk purchases.
  • Pros: Comprehensive range for interior textiles, good customer service, reliable delivery.
  • Cons: Some unique items might be pricier than specialist suppliers.

• Whaleys Bradford

  • Key Features: A long-established company focusing on natural fabrics and upholstery supplies. Offers a variety of natural fibre fabrics, waddings, and traditional upholstery tools.
  • Average Price: Moderate to high, reflecting quality and natural materials.
  • Pros: Strong emphasis on sustainable and natural materials, great for traditional upholstery, excellent quality.
  • Cons: More niche, may not have modern synthetic options.

• Boyes Upholstery Supplies

  • Key Features: General homeware store with a dedicated upholstery section online. Offers a selection of foam, fillings, tools, and basic fabrics.
  • Average Price: Budget-friendly to mid-range.
  • Pros: Convenient for combining with other home purchases, accessible pricing.
  • Cons: Limited specialist range compared to dedicated upholstery shops.

• Ebay UK – Upholstery Supplies

  • Key Features: A marketplace with countless independent sellers offering new and used upholstery materials, tools, and vintage finds.
  • Average Price: Highly variable, from bargain buys to premium items.
  • Pros: Huge variety, potential for unique finds, competitive pricing from different sellers.
  • Cons: Quality and reliability can vary significantly between sellers, requires careful vetting of sellers.

• Amazon UK – Upholstery Materials

  

  • Key Features: Extensive selection of upholstery foam, wadding, fabrics, tools, and accessories from various brands and suppliers.
  • Average Price: Competitive, often with options for expedited delivery.
  • Pros: Fast shipping (especially with Prime), wide range of products, customer reviews for guidance.
  • Cons: Can be hard to assess fabric quality purely online, many generic products.

• Dunelm – Upholstery Fabric

  • Key Features: Known for home furnishings, Dunelm offers a good selection of upholstery fabrics suitable for various projects, alongside foam and cushion inserts.
  • Average Price: Mid-range.
  • Pros: Readily available in stores and online, good for coordinating with other home decor items, reliable brand.
  • Cons: Fabric selection might be more focused on popular trends rather than specialist upholstery needs.

Upholsteryshop.co.uk Review & First Look

Based on an initial assessment of the Upholsteryshop.co.uk website, the platform appears to be a dedicated online storefront for upholstery supplies, aiming to serve both DIY enthusiasts and professionals in the United Kingdom. The site’s interface is straightforward, offering a comprehensive catalogue of products. The immediate prominence of a “PLEASE NOTE” banner concerning a temporary closure demonstrates a commitment to transparency, which is a critical factor for any online business aiming for trust. This proactive communication helps manage customer expectations and prevent potential frustration, a practice often seen in established and customer-centric businesses.

Website Design and User Experience

The website design, while functional, leans towards a more traditional e-commerce aesthetic rather than a cutting-edge modern one. However, the site explicitly mentions a “completely rebuilt from the ground up” effort to make it “easier to use, faster, and much more secure,” which suggests ongoing improvements to its digital infrastructure.

• Navigation: The product categories are clearly listed in a sidebar, ranging from “Aerosols and Adhesives” to “Zips Continuous.” This categorical organisation helps users quickly find specific items.
• Homepage Layout: The homepage showcases “Today’s Hits,” “You Like Most,” and “On Offer” sections, which are common e-commerce strategies to highlight popular items and promotions. This feature can be beneficial for discovering new products or finding deals.
• Search Functionality: While not explicitly tested, the presence of a “Search” bar implies standard search capabilities, which is essential for a site with such a broad product range.
• Responsiveness: A modern website should ideally be responsive across various devices. The mention of a “rebuilt” site implies it should function well on mobile and tablet, enhancing user access from any location.

Transparency and Credibility

A key aspect of building trust online is transparency. Upholsteryshop.co.uk takes several steps to address this, notably through its explicit communication regarding operational pauses and its historical lineage.

• Closure Notice: The temporary closure notice (from 11th June until early July 2025) is front and centre, along with a contact email for inquiries during this period. This level of upfront communication is commendable and builds a sense of reliability.
• “About” and “Looking Back” Pages: The website states that it is the “online shop of Bonners of Welling who have been selling upholstery supplies since 1929.” This long history (nearly a century in business) provides significant credibility. The dedicated “About” and “Looking Back” pages are crucial for consumers to learn more about the company’s background and heritage, which can be a strong selling point for customers seeking established and reliable suppliers.
• Testimonials Section: Including a “Testimonials” page with direct customer quotes provides social proof, which can significantly influence potential buyers. Positive feedback about packaging, customer service, and prompt delivery reinforces the company’s commitment to satisfaction.

Pricing and Offers

The website highlights competitive pricing and various promotional efforts, which are attractive to customers looking for value.

• Competitive Prices: The claim of “competitive prices” suggests they are actively positioning themselves against other suppliers in the market.
• Special Offers and Discounts: The notice about “monthly special offers and discounts” encourages repeat visits. This strategy is effective for retaining customers and driving impulse purchases.
• Clearance and Sale Sections: The presence of “Clearance Sale,” “SALE,” and “TO CLEAR” categories indicates a focus on moving inventory and offering discounts, which is always a plus for budget-conscious buyers. For example, “Green RX33/160 Foam Clearance Sale” at £19.75 – £27.90 inc VAT.

Overall, the initial look at Upholsteryshop.co.uk suggests a well-established and transparent business, even with its temporary pause in operations. Its long history, clear communication, and diverse product range position it as a noteworthy contender in the UK upholstery supply market.

Upholsteryshop.co.uk Features

Upholsteryshop.co.uk offers a comprehensive array of features designed to cater to a broad spectrum of upholstery needs, from professional projects to DIY home improvements. The site’s structure and product categorisation reflect a deep understanding of the industry, allowing users to navigate a vast inventory efficiently.

Extensive Product Catalogue

The backbone of Upholsteryshop.co.uk is its extensive product catalogue, covering virtually every component and tool required for upholstery work. This broad selection is crucial for a one-stop shop, ensuring users don’t need to visit multiple sites for different items.

• Adhesives and Fixings:
  • Aerosols and Adhesives: Essential for bonding fabrics and foam.
  • Nails, Gimp Pins and Tacks: Includes both decorative and functional fasteners, such as “TACKS 500g BOX (CHALLENGE)” for £7.50.
  • Nail Strips: For professional finishing.
• Fabrics and Fillings:
  • Upholstery Fabric: Diverse collections like “Sophie Tweed,” “Wateringbury Chenilles,” and “Wrotham Collection.”
  • Lining Fabric: Options such as “Calico (fire retardant) 70″ (1.78m) wide” for £7.00 inc VAT.
  • Vinyl Coated Fabric: Various ranges including “Ambla (Contract) Vinyl,” “Chieftain Heavy Duty Vinyl,” and “Pembrook (Budget Range) Vinyl.”
  • Cushions and Fillings: Includes “Feather Pads,” “Polyester Pads,” “Bean Bag Filler,” and “Feathers.”
  • Foam: Offers “Foam Cut To Size,” “Foam Sheets,” and “Clearance Sale” foam products, such as “Pale Blue RX30/90 Foam Clearance Sale” reduced to £17.45.
  • Polyester Wadding: Available in various weights, e.g., “6oz Polyester Wadding” from £2.25.
  • Wadding (Traditional): “Skin Wadding (fire retardant)” from £7.20.
  • Fibre & Hair: For traditional upholstery, including “Ginger Curly (Coconut) Fibre FR” from £11.99.
  • Rubberised Hair: Another traditional filling option.
• Tools and Accessories:
  • Upholstery Tools: Categorised into “Hand Tools,” “Needles” (e.g., “Buttoning Needle Round Point” from £4.85), “Scissors,” and “Tool Kits.”
  • Staple Guns and Staples: Offers “Staple Guns” and “Staples” (e.g., “Staples 71 Series” at £10.90).
  • Castors, Legs and Feet: And “Castor Cups, Snapfit and Protective” for furniture mobility and protection.
• Webbing and Springs:
  • Webbing: Includes “2″ Black & White Herringbone Webbing” at £1.55, “Pirelli Webbing,” and “Rubber strap complete.”
  • Upholstery Springs: Offers “Plastic Covered Tension Springs,” “Double Cone Upholstery Springs,” and “Zig Zag Springs (Serpentine).”
• Threads and Cords:
  • Cords, Twines and Thread: Features “Gütermann Upholstery Thread,” “Piping Cords” (e.g., “Cotton Piping Cord 6” from £0.29), and various “Twine and Thread” options like “Flax Stitching Twine.”

Specialised Services and Products

Beyond raw materials, Upholsteryshop.co.uk also provides services and specialised items that enhance its utility for customers.

• Button Covering Service: This is a valuable feature for those needing custom buttons to match their upholstery fabric, priced from £0.65.
• Wholesale Options: A dedicated “WholeSale” category suggests that the site caters to larger orders, likely for professional upholsterers or businesses.
• Remnants and Clearance: The “REMNANTS” and “TO CLEAR” sections offer cost-effective solutions for smaller projects or those on a budget, providing opportunities for significant savings on items like “Ply Grip (5 tooth strip) – remnants” for £0.95.

Customer-Centric Information

The website provides several helpful sections that aim to improve the customer experience and provide necessary information.

• Help Sheets: These are invaluable resources for DIY enthusiasts, offering guidance on various upholstery techniques and product usage.
• Important Notice/Updates: The ongoing “PLEASE READ before ordering!” banner and the “IMPORTANT NOTICE” section about the temporary closure demonstrate proactive communication, setting clear expectations for customers. This is crucial for maintaining trust, especially during operational changes.
• Terms & Conditions (T&C): A standard but essential page outlining the legal aspects of purchases, returns, and other policies, ensuring transparency and compliance.
• Contact Information: Providing an email address (e.g., [email protected]) allows customers to reach out for support or inquiries, which is fundamental for customer service.

These features collectively position Upholsteryshop.co.uk as a well-rounded and comprehensive supplier for all things upholstery, with a clear focus on product diversity and customer information. Onthetiles.co.uk Review

Upholsteryshop.co.uk Pros & Cons

Analysing Upholsteryshop.co.uk reveals several strengths that position it as a reliable supplier in the upholstery market, alongside a few areas that could see improvement.

Pros

• Extensive Product Range: The sheer breadth of products offered is a significant advantage. From various types of foam and wadding to an array of fabrics, tools, and traditional upholstery components, the site caters to virtually every need for both modern and traditional upholstery projects. This makes it a one-stop-shop for many customers, saving them time and effort searching multiple suppliers. For example, they stock specialized items like “Rubberised Hair” and different grades of “Vinyl Coated Fabric.”
• Long-Standing History and Credibility: Being the online shop of “Bonners of Welling,” established in 1929, provides an unparalleled level of credibility. This long history of nearly a century in business fosters trust and indicates a deep understanding of the upholstery industry. Customers can feel more secure knowing they are dealing with a company with such a rich heritage.
• Transparent Communication: The prominent notice regarding the temporary closure from 11th June until early July 2025, alongside clear contact information, is a highly commendable aspect. This proactive and honest communication builds significant trust with customers by setting clear expectations and preventing potential frustration due to unfulfilled orders.
• Competitive Pricing and Sales: The website explicitly mentions “competitive prices” and highlights “monthly special offers and discounts.” The presence of dedicated “SALE” and “Clearance Sale” sections, featuring discounted items like “Blue RX39 4″x34″x11″ wrapped Foam Clearance Sale” reduced from £52.20 to £39.00, indicates a commitment to offering value to customers.
• Helpful Resources: The inclusion of “Help Sheets” is a valuable addition, particularly for DIY enthusiasts who might need guidance on various upholstery techniques. This demonstrates a customer-supportive approach beyond just selling products.
• Positive Customer Testimonials: The “Testimonials” section showcases genuine positive feedback about the company’s service, product quality, and personal touches in packaging and communication. This social proof is powerful in reassuring new customers about the reliability and quality of service they can expect.

Cons

• Website Aesthetics Could Be More Modern: While the site mentions a recent rebuild for improved security and speed, its visual design still appears somewhat dated compared to contemporary e-commerce platforms. A more modern, visually engaging interface could enhance the user experience and appeal to a broader demographic.
• Limited Specific Security Information on Homepage: While the site states it’s “much more secure,” prominent display of security badges (e.g., SSL certificate details, payment gateway security logos) on the homepage could further reassure customers about the safety of their transactions. Many users look for these visual cues as indicators of a secure shopping environment.
• Impact of Temporary Closure: While transparent, the temporary closure is still a significant disruption. Customers needing urgent supplies during this period will be unable to place orders, forcing them to seek alternatives. This could lead to a loss of immediate business and potentially divert some customers to competitors permanently.
• International Shipping Restrictions: The “U P D A T E S” section explicitly states that “all international services remain suspended.” This limits the customer base to the UK Mainland, excluding potential international buyers who might be interested in their extensive range or competitive pricing.
• Lack of Live Chat Support: The primary contact method mentioned is email. While email support is adequate, the absence of real-time support options like live chat could be a disadvantage for customers who require immediate assistance or quick answers to their queries.
• No Clear Return Policy Link on Homepage: While a “T&C” link is present, a direct, easily accessible link to a dedicated “Returns Policy” or “Shipping Information” page on the homepage or in the footer could improve user convenience, as these are common pre-purchase queries.

In summary, Upholsteryshop.co.uk benefits greatly from its historical reputation and comprehensive product offerings, coupled with transparent communication. However, a refresh of its visual design and enhancement of real-time customer support could further elevate its standing in the competitive online retail landscape.

Upholsteryshop.co.uk Alternatives

When Upholsteryshop.co.uk is temporarily closed or if you’re exploring other options for your upholstery needs, the UK market offers several reputable alternatives. These range from specialist suppliers to general fabric retailers, ensuring you can find everything from raw materials to professional tools. Each alternative brings its unique strengths, whether it’s a focus on natural materials, competitive pricing, or a broad selection.

Here are some top alternatives for upholstery supplies in the UK:

1. Fabric Online

• Key Features: Offers a vast selection of fabrics suitable for upholstery, curtains, and various craft projects. Their range includes different material compositions, patterns, and fire retardancy options.
• Pros:
  • Extensive Variety: Hundreds of fabric options, from velvet to chenille and tweed.
  • Competitive Pricing: Often has sales and clearance sections, making it budget-friendly.
  • Sample Service: Allows customers to order small samples to check colour and texture before committing to a larger purchase.
• Cons:
  • Primarily focused on fabric, so you might need to source tools and other sundries elsewhere.
  • Website navigation can feel a bit cluttered due to the sheer volume of products.
• Best For: Customers primarily looking for a wide array of upholstery fabrics at competitive prices.

2. Terry’s Fabrics

• Key Features: A well-established online retailer specialising in fabrics, curtains, blinds, and a comprehensive range of upholstery supplies including foam, wadding, and tools.
• Pros:
  • Comprehensive Range: Offers a good balance of fabrics, fillings, and essential tools, making it a convenient one-stop shop.
  • Regular Sales & Offers: Frequent promotions and discounts on various items.
  • Made-to-Measure Services: Provides tailored solutions for curtains and blinds, adding value for interior projects.
• Cons:
  • Some specialist traditional upholstery tools might not be as readily available as at highly niche suppliers.
  • Delivery times can sometimes be extended during peak periods.
• Best For: Those seeking a broad range of general upholstery and home furnishing supplies, including fabrics and components.

3. Whaleys Bradford

• Key Features: Known for its focus on natural and sustainable fabrics, Whaleys also provides a selection of traditional upholstery supplies, including natural fibre fillings and specialist tools. They have a long history in the textile industry.
• Pros:
  • Eco-Friendly Focus: Ideal for customers looking for natural, sustainable materials.
  • High Quality: Products are often of superior quality, reflecting their traditional approach.
  • Expert Knowledge: A reputable company with extensive experience in textiles and upholstery.
• Cons:
  • May be pricier than synthetic alternatives.
  • Product range is more focused on traditional and natural materials, limiting modern synthetic options.
• Best For: Traditional upholsterers and those prioritising natural, high-quality materials and sustainable options.

4. Boyes Upholstery Supplies

• Key Features: Part of the larger Boyes department store chain, their online upholstery section offers a practical selection of foam, fillings, basic fabrics, and tools, catering to general DIY needs.
• Pros:
  • Affordable: Generally offers competitive and budget-friendly pricing.
  • Accessibility: As a general retailer, it can be easier to access for basic supplies.
  • In-Store Pickup Options: If you have a physical Boyes store nearby, you might have the option for in-store collection.
• Cons:
  • Limited range compared to specialist upholstery suppliers, especially for unique or advanced items.
  • Online stock levels might not always be comprehensive for niche products.
• Best For: Hobbyists and those undertaking simple upholstery projects who need basic, affordable supplies.

5. Ebay UK – Upholstery Supplies

• Key Features: An extensive online marketplace where individual sellers and businesses offer a vast and varied inventory of new, used, and sometimes vintage upholstery materials and tools.
• Pros:
  • Unparalleled Variety: You can find almost anything, from rare vintage fabrics to bulk modern supplies.
  • Competitive Pricing: The competitive nature of a marketplace often leads to good deals and diverse price points.
  • Unique Finds: Great for discovering unique or discontinued items not available elsewhere.
• Cons:
  • Variable Quality: Quality and reliability can differ significantly between sellers. It’s crucial to check seller ratings and reviews.
  • Returns/Disputes: Resolving issues can sometimes be more complex compared to direct retailer purchases.
• Best For: Bargain hunters, those seeking specific rare items, or individuals comfortable navigating a marketplace environment.

6. Amazon UK – Upholstery Materials

• Key Features: As a global e-commerce giant, Amazon UK stocks a massive range of upholstery-related products from countless third-party sellers, including foam, wadding, fabric, tools, and accessories.
• Pros:
  • Convenience & Speed: Fast delivery options, especially for Prime members.
  • Vast Selection: Almost any common upholstery material or tool can be found.
  • Customer Reviews: Extensive user reviews help in assessing product quality and seller reliability.
• Cons:
  • Quality Consistency: Product quality can vary widely, as many items are from generic or lesser-known brands.
  • Authenticity Concerns: Less suitable for high-end or specific branded materials where authenticity is critical.
• Best For: Quick purchases of common upholstery components, tools, and general DIY supplies with fast delivery.

7. Dunelm – Upholstery Fabric

• Key Features: A prominent UK home furnishings retailer, Dunelm offers a curated selection of upholstery fabrics, foam, and cushion inserts, often coordinating with their broader home decor collections.
• Pros:
  • Accessible: Easily accessible both online and through their numerous physical stores across the UK.
  • Coordinated Design: Fabrics often complement their interior design collections, useful for cohesive home projects.
  • Reliable Brand: A well-known and trusted brand in the UK home retail sector.
• Cons:
  • Fabric selection is more consumer-oriented and might not include highly specialist or traditional upholstery grades.
  • Limited range of upholstery tools and hardcore sundries compared to dedicated suppliers.
• Best For: Home decorators and DIYers looking for stylish, contemporary upholstery fabrics that are easy to purchase and often available for immediate use.

These alternatives provide robust options for anyone looking to procure upholstery supplies, offering a blend of specialisation, general availability, and varying price points to suit diverse project requirements.

How to Cancel Upholsteryshop.co.uk Order

While Upholsteryshop.co.uk is currently under a temporary closure, understanding the process for cancelling an order is crucial for future reference, or if an order was placed just before the closure. Effective order management, including cancellation, is a hallmark of good customer service. Based on typical e-commerce practices and the information available on the Upholsteryshop.co.uk homepage (particularly the “T&C” and “Contact” sections), here’s how one would generally approach cancelling an order.

General E-commerce Cancellation Principles

Most online retailers follow a standard procedure for order cancellations, often depending on the stage of the order:

• Before Dispatch: The easiest time to cancel an order is before it has been processed and dispatched. At this stage, the retailer can usually halt the order internally without incurring shipping or return costs.
• After Dispatch: Once an order has been dispatched, it often transitions into a return process rather than a cancellation. This usually involves the customer receiving the item and then initiating a return, often at their own cost for shipping.

Steps for Cancelling an Upholsteryshop.co.uk Order (Based on Website Information)

1. Act Immediately: If you need to cancel an order, speed is of the essence. The sooner you contact the seller, the higher the chance of a successful cancellation before processing or dispatch.

2. Locate Contact Information: On Upholsteryshop.co.uk, the primary contact method explicitly listed on the homepage and in the “Contact” section is email: [email protected] Mycleaningco.co.uk Review

   • Direct Communication: This email address is your direct line to their customer service team.

3. Send a Clear Email: Compose an email with the following essential details:

   • Subject Line: Make it clear and concise, e.g., “URGENT Order Cancellation Request – Order #[Your Order Number]”.
   • Order Number: This is critical for them to locate your purchase quickly.
   • Date of Order: Helps in identification.
   • Full Name and Email Address Used for Order: Ensures they can verify your identity.
   • Reason for Cancellation: While not always strictly necessary for a cancellation, providing a brief reason can sometimes expedite the process or help them understand customer needs.
   • Specific Request: Clearly state that you wish to cancel the entire order.

4. Check Terms & Conditions (T&C): Always refer to the “T&C” (Terms & Conditions) page on the website. This section legally outlines their policies regarding order cancellations, returns, and refunds. Key points to look for would be:

   • Cancellation Window: Is there a specific timeframe within which cancellations are accepted?
   • Cancellation Fees: Are there any charges for cancelling an order? (This is less common for product cancellations but can occur for custom services).
   • Refund Process: How long will it take to receive a refund if the cancellation is successful?

5. Await Confirmation: After sending your email, wait for a confirmation from Upholsteryshop.co.uk’s customer service team. They should inform you whether the cancellation was successful and when you can expect a refund.

Important Considerations Given Temporary Closure:

• Response Time: Due to the “unforeseen personal circumstances” leading to the temporary closure, response times for cancellation requests might be slower than usual. The website states, “If you have any questions, we’ll do our best to respond when possible.”
• Processing Status: If your order was placed immediately before or during the announced closure period (from 11th June until early July 2025), it’s highly probable that it has not yet been processed or dispatched. This increases the likelihood of a successful cancellation if they are able to access and manage their order system during this period.
• Pre-emptive Communication: If you placed an order just prior to the closure announcement and now wish to cancel it, contacting them as soon as possible via email is the only course of action.

In essence, while the temporary closure introduces a variable, the fundamental process for cancelling an order with Upholsteryshop.co.uk relies on prompt email communication to their designated customer service address, detailing your order information and cancellation request. Always cross-reference with their official Terms & Conditions for precise policy details.

Upholsteryshop.co.uk Pricing

Understanding the pricing structure and promotional strategies of an online retailer is key for potential customers. Upholsteryshop.co.uk clearly aims to be competitive, offering a range of products at various price points, complemented by sales and discounts. While exact pricing for every item isn’t available without browsing the full catalogue, the homepage provides a good indication of their general pricing approach.

General Pricing Approach

Upholsteryshop.co.uk positions itself as a provider of “competitive prices” for its “huge selection of upholstery related products.” This suggests they are mindful of the broader market and strive to offer value. The variety of products, from basic “Polyester Wadding” to more specialised “Vinyl Coated Fabric” and professional “Upholstery Tools,” indicates a tiered pricing structure that accommodates different needs and budgets.

Examples of Product Pricing (from homepage)

The homepage prominently displays several products with their prices, offering a snapshot of their cost-effectiveness:

• Polyester Wadding:
  • 6oz Polyester Wadding: £2.25 – £42.00 inc VAT
  • 4oz Polyester Wadding: £2.00 – £72.00 inc VAT
  • This tiered pricing based on quantity or roll size is standard for bulk materials.
• Lining Fabric:
  • Calico (fire retardant) 70″ (1.78m) wide: £7.00 inc VAT
  • 36″ (0.92m) Dipryl Lining (Black): £1.15 inc VAT
  • 54″ (1.37m) Dipryl Lining (Black): £1.65 inc VAT
  • These prices for lining fabrics indicate very affordable options for essential base materials.
• Tools and Accessories:
  • Set of 10 Skewers: £4.20 inc VAT
  • Buttoning Needle Round Point: £4.85 – £7.55 inc VAT
  • Tacwise Glue Gun model-202: £25.50 inc VAT (was £28.25)
  • TACKS 500g BOX (CHALLENGE): £7.50 inc VAT (was £7.99)
  • These examples show that basic tools are affordably priced, and there are discounts on slightly higher-value tools.
• Wadding (Traditional):
  • Skin Wadding (fire retardant): £7.20 – £65.00 inc VAT
  • White (FR) Cotton/Wool mix Felt Wadding: £6.95 – £62.25 inc VAT
• Twine and Thread:
  • Flax Stitching Twine 308 (by the metre or in a ball): £0.25 – £9.99 inc VAT
  • Nylon Buttoning Twine (by the metre or on a cop): £0.30 – £14.95 inc VAT
• Webbing:
  • 2″ Black & White Herringbone Webbing (Standard): £1.55 – £22.85 inc VAT
  • Pirelli Webbing 1.5″(38mm), in Beige or Black: £4.90 – £245.00 inc VAT
  • Pirelli Webbing 2″ (50mm), in Beige or Black: £6.90 – £285.00 inc VAT
• Clearance Foam:
  • Green RX33/160 Foam Clearance Sale: £19.75 – £27.90 inc VAT
  • Pale Blue RX30/90 Foam Clearance Sale: £17.45 inc VAT (was £27.90)
  • Blue RX39 4″x34″x11″ wrapped Foam Clearance Sale: £39.00 inc VAT (was £52.20)
  • These clearance items show substantial discounts, making them attractive for those looking for deals.

Promotional Strategies

Upholsteryshop.co.uk actively employs several promotional strategies to attract and retain customers:

• Sales and Discounts: The website features various “SALE” and “Clearance Sale” categories. It also prominently advertises “monthly special offers and discounts.”
• Seasonal/Flash Deals: The “ONLY TODAY: 5% discount on all orders over £30: please, use code 5ALLDAY at the checkout” demonstrates a use of flash sales or limited-time offers to encourage immediate purchases.
• Free Delivery Threshold: “We offer FREE delivery on all orders OVER £240.00 (incl. VAT; UK Mainland Only).” This is a common incentive to encourage larger order values.

Payment Information

While the homepage doesn’t detail specific payment methods (e.g., Visa, Mastercard, PayPal), the mention that the “online shop has been completely rebuilt from the ground up. We’ve made loads of changes to make the shop easier to use, faster, and much more secure” suggests that they have invested in a robust and secure payment processing system. Typically, this implies standard secure online payment options.

In summary, Upholsteryshop.co.uk appears to offer a competitive pricing model with clear indications of value, regular promotions, and a commitment to security for transactions. The inclusion of VAT in the displayed prices is helpful for UK customers, ensuring transparency in final costs. Thefunkygroup.co.uk Review

Upholsteryshop.co.uk vs. Competitors

When evaluating Upholsteryshop.co.uk against its competitors in the UK upholstery supply market, it’s important to consider various factors such as product range, pricing, customer service, and overall online experience. Each supplier has unique strengths, and the best choice often depends on the specific needs of the project and the customer’s priorities.

Upholsteryshop.co.uk’s Standing

Strengths:

• Heritage and Trust: The key differentiating factor for Upholsteryshop.co.uk is its lineage from “Bonners of Welling,” a business trading since 1929. This nearly century-long history instils significant trust and speaks to deep industry knowledge and reliability. Many newer online competitors lack this established background.
• Comprehensive Inventory: The site offers an incredibly broad range of specialist upholstery items, from traditional fillings like “Rubberised Hair” to modern “Vinyl Coated Fabric” and a full suite of tools. This depth of product ensures that highly specific or niche needs can often be met.
• Transparency in Operations: The explicit and prominent notice regarding their temporary closure demonstrates a high level of transparency, which is a rare and commendable trait in online retail. This proactive communication helps manage customer expectations effectively.
• Customer Testimonials: The presence of detailed, positive testimonials on the homepage provides strong social proof of their service quality and customer satisfaction.

Areas for Improvement (Relative to Competitors):

• Modern Web Design and User Experience: While the site states a recent rebuild, its aesthetic still appears less contemporary than some competitors like Fabric Online or Dunelm. A more modern, intuitive design could enhance the shopping experience, especially for newer generations of DIYers.
• Advanced Features: Competitors sometimes offer more advanced features such as live chat support, sophisticated fabric visualisation tools, or loyalty programmes, which Upholsteryshop.co.uk doesn’t prominently display.
• International Reach: The suspension of all international services limits its market reach compared to global players like Amazon or even some UK-based retailers who do ship internationally.

Comparison with Key Competitors

1. Vs. Fabric Online & Terry’s Fabrics (Specialist Fabric Retailers):

   

   • Fabric Focus: Fabric Online and Terry’s Fabrics excel in the sheer variety and trendiness of upholstery fabrics. They often have more options for contemporary designs and colours.
   • Completeness: While Upholsteryshop.co.uk also has a strong fabric selection, its distinct advantage lies in its comprehensive range of all upholstery components (foam, springs, tools, traditional materials), which Fabric Online and Terry’s Fabrics might offer, but not always with the same depth or specialisation.
   • Pricing: All three aim for competitive pricing, with frequent sales. Upholsteryshop.co.uk’s “Clearance Sale” on foam, for instance, is highly competitive.

2. Vs. Whaleys Bradford (Traditional/Sustainable Focus):

   • Niche Market: Whaleys Bradford differentiates itself with an emphasis on natural fibres and traditional upholstery methods. This is a shared area with Upholsteryshop.co.uk, especially given the latter’s stock of “Rubberised Hair” and “Skin Wadding.”
   • Ethical Sourcing: Whaleys might have a stronger explicit commitment to sustainable and ethically sourced materials, which is a growing concern for consumers. Upholsteryshop.co.uk doesn’t highlight this as a primary feature.
   • Price Point: Both may have slightly higher price points for specialised or traditional materials compared to mass-market options.

3. Vs. Amazon UK & eBay UK (Marketplaces):

   • Variety and Price Fluctuation: Marketplaces like Amazon and eBay offer unparalleled product variety and often the lowest prices due to intense competition among numerous sellers.
   • Consistency and Expertise: Upholsteryshop.co.uk, as a single, specialised retailer, offers more consistent quality and the backing of established expertise. On marketplaces, quality and seller reliability can vary significantly, requiring careful vetting by the buyer.
   • Direct Support: Dealing directly with a specialist like Upholsteryshop.co.uk usually means more informed customer support for upholstery-specific queries than a general marketplace.

4. Vs. Dunelm & Boyes (General Home Retailers):

   • Convenience: Dunelm and Boyes are often easier to access for general home decorators, with physical stores and a broader range of home goods.
   • Specialisation: Upholsteryshop.co.uk clearly outperforms in terms of dedicated upholstery product depth and specialisation. Dunelm’s fabric selection is more consumer-trend driven, and Boyes’s upholstery section is relatively basic.
   • Target Audience: Upholsteryshop.co.uk caters more specifically to serious DIYers and professionals, while Dunelm and Boyes appeal to a wider, more casual home improvement audience.

In conclusion, Upholsteryshop.co.uk holds a strong position in the UK upholstery supply market due to its extensive product range and deep-rooted history. While some competitors might offer more modern website aesthetics or a broader international reach, Upholsteryshop.co.uk’s blend of comprehensive inventory and transparent, customer-focused communication makes it a highly reliable choice for upholstery enthusiasts and professionals within the UK. Its temporary closure is a short-term challenge, but its underlying strengths suggest a strong return.

Frequently Asked Questions

What is Upholsteryshop.co.uk?

Upholsteryshop.co.uk is an online retail store based in the UK that specialises in providing a wide range of upholstery supplies, tools, and accessories for both DIY enthusiasts and professional upholsterers. It is the online shop of Bonners of Welling, a business that has been selling upholstery supplies since 1929. Sheffieldcomputers.co.uk Review

Is Upholsteryshop.co.uk currently operating?

No, Upholsteryshop.co.uk is currently temporarily closed due to unforeseen personal circumstances. According to their website, they are fully closed from the 11th of June until early July 2025.

What kind of products does Upholsteryshop.co.uk offer?

Upholsteryshop.co.uk offers an extensive range of products, including upholstery fabrics (e.g., chenilles, tweeds, vinyls), foam (cut-to-size, sheets, clearance), various fillings (polyester wadding, feathers, rubberised hair), tools (staple guns, hand tools, needles, scissors), springs, webbing, cords, threads, nails, and decorative items.

Is Upholsteryshop.co.uk a reputable business?

Yes, Upholsteryshop.co.uk appears to be a reputable business. Its long history as the online presence of Bonners of Welling (established 1929) and its transparent communication regarding its temporary closure and customer testimonials contribute to its credibility.

How can I contact Upholsteryshop.co.uk?

You can contact Upholsteryshop.co.uk via email at [email protected]. They have stated they will do their best to respond to inquiries when possible, even during their temporary closure.

Does Upholsteryshop.co.uk offer free delivery?

Yes, Upholsteryshop.co.uk offers FREE delivery on all orders over £240.00 (inclusive of VAT) within UK Mainland Only.

What is the typical pricing like at Upholsteryshop.co.uk?

Upholsteryshop.co.uk aims to offer competitive prices. Prices vary by product and quantity; for instance, polyester wadding starts from £2.00, while upholstery fabrics can range significantly. They also have “SALE” and “Clearance Sale” sections with discounted items.

Does Upholsteryshop.co.uk ship internationally?

No, according to their website updates, all international services remain suspended. They only deliver within the UK Mainland.

Can I cancel an order with Upholsteryshop.co.uk?

Yes, it is generally possible to cancel an order, especially if it hasn’t been processed or dispatched. You should contact them immediately via email at [email protected] with your order number and request.

Are there any discounts or special offers available?

Yes, Upholsteryshop.co.uk mentions “monthly special offers and discounts.” They also have dedicated “SALE” and “Clearance Sale” sections, and occasionally offer flash discounts like a 5% off code (5ALLDAY) for orders over £30.

Does Upholsteryshop.co.uk provide help sheets or guides for upholstery?

Yes, the website features “Help Sheets,” which are likely resources or guides to assist customers with their upholstery projects, particularly useful for DIY enthusiasts. Royalit.co.uk Review

What are some alternatives to Upholsteryshop.co.uk for upholstery supplies?

Some excellent alternatives include Fabric Online, Terry’s Fabrics, Whaleys Bradford, Boyes Upholstery Supplies, Ebay UK – Upholstery Supplies, Amazon UK – Upholstery Materials, and Dunelm – Upholstery Fabric.

What is the “Button Covering Service” offered?

The “Button Covering Service” allows customers to have buttons custom-covered with their chosen fabric, ensuring a perfect match for their upholstery projects. Prices start from £0.65 per button.

Does the website offer traditional upholstery materials?

Yes, Upholsteryshop.co.uk offers a range of traditional upholstery materials, including various types of wadding (e.g., Skin Wadding, Cotton/Wool mix Felt Wadding), Rubberised Hair, Hessian Scrim, and traditional stitching twines.

How old is the parent company of Upholsteryshop.co.uk?

The parent company, Bonners of Welling, has been selling upholstery supplies since 1929, making it a business with nearly a century of experience in the industry.

Are the prices on the website inclusive of VAT?

Yes, all prices displayed on the Upholsteryshop.co.uk website, such as £2.25 – £42.00 inc VAT for 6oz Polyester Wadding, are inclusive of VAT, providing clear final costs for customers.

Is there a loyalty programme or recurring discount system?

The website mentions “monthly special offers and discounts” and occasionally provides discount codes (e.g., 5ALLDAY), but it does not explicitly detail a formal loyalty programme.

What security measures does Upholsteryshop.co.uk have for online shopping?

The website states that it has been “completely rebuilt from the ground up” with changes made to make it “much more secure,” indicating an investment in robust online security for customer transactions.

How do Upholsteryshop.co.uk’s prices compare to major marketplaces like Amazon?

Upholsteryshop.co.uk aims for competitive prices. While Amazon offers a vast range and competitive pricing due to numerous sellers, Upholsteryshop.co.uk specialises in upholstery, potentially offering more specific or higher-quality items in certain niche areas, with the backing of their long-standing expertise.

Why is it important for an online store to communicate temporary closures?

It is crucial for an online store to communicate temporary closures transparently to manage customer expectations, prevent order placement issues, and maintain trust. Clear notices, like the one on Upholsteryshop.co.uk, help customers plan their purchases and avoid frustration, reflecting good business practice. Unit36.co.uk Review