Flowfix.co.nz Review

Based on looking at the website Flowfix.co.nz, it appears to be a legitimate local plumbing service operating in specific regions of Auckland, New Zealand. The site clearly outlines the services offered, contact information, and a commitment to customer satisfaction. However, for a comprehensive online presence that builds maximum trust, especially for those seeking detailed insights, there are areas where it could be enhanced.

Overall Review Summary:

Service Type: Local Plumbing Services
Target Areas: Orewa, Whangaparaoa, Warkworth, North Shore, Mahurangi West, Millwater, Hibiscus Coast, Rodney (North Auckland to Harbour Bridge)
Contact Information: Phone (027 265 4949) and Email ([email protected]) are prominently displayed.
Key Selling Points: Family-owned, clean and tidy service, affordable rates, guaranteed workmanship, honest, reliable, efficient service, emergency plumbers available 24/7.
Missing Elements for Full Trust: No clear physical address, lack of customer testimonials/reviews directly on the site, no transparent team profiles, no ‘About Us’ page providing detailed company history or licensing information readily accessible. The Vimeo link to “What to do in a plumbing emergency” could be an embedded video rather than an external link to enhance user experience.

While FlowFix Plumbing seems to be a genuine service based on the information provided, the website lacks several elements that would solidify its online trustworthiness and provide a more robust experience for potential customers. In today’s digital age, transparency and comprehensive information are key to building confidence, particularly for a service that enters your home.

Best Alternatives for Home Services in New Zealand:

For those seeking reliable and reputable home service providers in New Zealand, here are some alternatives that generally offer more robust online presences and transparency:

No cowboys
- Key Features: A comprehensive platform for finding and reviewing tradespeople across New Zealand, including plumbers. Offers a wide range of categories, customer reviews, and a robust search function.
- Average Price: Varies significantly based on the job and tradesperson. The platform itself is free for users to find services.
- Pros: Extensive network of professionals, genuine customer reviews and ratings, easy to compare quotes, covers a vast array of services.
- Cons: Quality can still vary between individual tradespeople; relies heavily on user-generated content.
Builderscrack
- Key Features: Connects homeowners with local tradespeople for various projects, including plumbing. Users post jobs, and tradespeople bid on them. Features include a rating system and direct communication tools.
- Average Price: Project-specific, bids are competitive. Free for homeowners to post jobs.
- Pros: Competitive bidding helps ensure fair pricing, direct interaction with tradespeople, wide range of services available, allows for detailed job descriptions.
- Cons: Can be time-consuming to review multiple bids, quality assurance depends on individual tradespeople.
Plumbing World
- Key Features: Primarily a plumbing supply retailer, but their website often lists or recommends licensed plumbers in various regions. A good resource for finding products and potentially local installers.
- Average Price: Product prices are listed; service costs depend on the plumber.
- Pros: Reputable brand in plumbing supplies, good for sourcing parts, may have a network of trusted plumbers.
- Cons: Not a direct service provider, recommendations might be limited, focus is on products rather than services.
Master Plumbers, Gasfitters & Drainlayers NZ Inc.
- Key Features: The official industry association. Their website offers a “Find a Master Plumber” tool, ensuring you’re hiring qualified and certified professionals.
- Average Price: Varies by plumber and job. Membership in the association implies adherence to certain standards.
- Pros: Guarantees qualified, certified, and insured professionals; adherence to industry standards; provides peace of mind.
- Cons: May not cover every single local plumber, some small independent plumbers might not be members.
Mitre 10
- Key Features: While primarily a DIY and hardware store, Mitre 10 offers trade services and can often recommend local tradespeople for various home improvement tasks, including plumbing, through their trade networks.
- Average Price: Varies based on the project.
- Pros: A well-known and trusted brand, convenient for sourcing materials, potential for integrated project solutions.
- Cons: Not their primary business, so the network might be less extensive than dedicated platforms.
Bunnings Warehouse
- Key Features: Similar to Mitre 10, Bunnings is a major hardware retailer that often has trade desks and can provide contacts for local plumbers or advise on finding qualified tradespeople, particularly for installations of products purchased from them.
- Average Price: Depends on the plumber.
- Pros: Large presence throughout NZ, good for product sourcing, staff can offer practical advice.
- Cons: Not a direct service provider, recommendations might be informal.
Consumer.org.nz
- Key Features: New Zealand’s leading independent consumer advocate. While not a direct service provider, they offer extensive guides and advice on hiring tradespeople, understanding your rights, and resolving disputes. An essential resource for informed decision-making.
- Average Price: Information is free for members (paid subscription for full access).
- Pros: Impartial advice, consumer protection focus, helps you know what to look for and avoid.
- Cons: Does not directly connect you with service providers.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Flowfix.co.nz Review & First Look

Based on an initial look at Flowfix.co.nz, it presents itself as a straightforward local plumbing service. The homepage immediately provides a phone number (027 265 4949) and an email address ([email protected]), which is excellent for immediate contact. The site explicitly states its service areas: Orewa, Whangaparaoa, Warkworth, and the North Shore of Auckland, extending from Mahurangi West to the Harbour Bridge. This geographical specificity is crucial for local businesses, as it sets clear expectations for potential customers.

Initial Impressions of Flowfix.co.nz

The website’s design is clean and functional, prioritising ease of navigation. The use of clear headings like “About Us,” “What We Do,” and “Our Services” helps guide visitors through the content. However, the lack of a dedicated, detailed “About Us” page that offers more than just a brief family-owned statement is a missed opportunity. Modern web users, particularly for home services, often look for more transparency about the company’s history, values, and the team behind the business.

Key Information Availability

Flowfix.co.nz effectively communicates its core offerings:

Emergency Plumbing: Highlighted as a 24/7 service.
Alterations and Renovations: Covering installations of dishwashers, taps, sinks, showers, baths, and washing machines.
Spouting and Guttering: Addressing repairs for leaks to prevent damage.
General Plumbing: Including hot water cylinder replacements, fixing leaking taps, and burst pipes.

This clarity on services is a strong point, ensuring potential customers quickly understand if their needs can be met.

Flowfix.co.nz Features & Offerings

Flowfix.co.nz highlights several features designed to appeal to its target clientele. These aren’t groundbreaking digital features but rather service promises that are critical for a plumbing business.

Service Promises and Customer Benefits

The website prominently features three key promises:

Clean and Tidy: “Once our plumber finishes the job in your home, we’ll clean up the work site and make sure the area is as tidy as we found it.” This is a significant point of differentiation in the trades industry, addressing a common customer frustration.
Affordable Rates: “Delivering value for money is one of our top priorities. This means you’ll get excellent workmanship at an affordable price.” While ‘affordable’ is subjective, the statement aims to reassure customers about pricing.
Guaranteed Workmanship: “We offer a guarantee on all plumbing work. If you’re unsatisfied with the job we do, we’ll return and fix it – no questions asked.” This “no questions asked” guarantee is a strong trust-builder and indicates confidence in their service quality.

Emergency Plumbing Services

The 24/7 emergency plumbing service is a critical feature, particularly for unexpected issues like burst pipes or blocked toilets. The site clearly states they are based in Orewa but service from Warkworth to the Harbour Bridge, making their emergency response area quite broad for a local business. This is valuable information for someone in a crisis.

Residential and Commercial Scope

Flowfix.co.nz mentions working with “both residential and commercial customers.” This broadens their potential client base and suggests versatility in handling different plumbing requirements, from home repairs to larger business installations.

Flowfix.co.nz Pros & Cons

Analysing Flowfix.co.nz reveals a mixed bag when it comes to online presence and consumer trust signals.

Advantages of Flowfix.co.nz

Clear Contact Information: Phone number and email are immediately visible, fostering quick communication.
Specific Service Areas: Clearly defines where they operate, which is vital for a local service.
Transparent Service Offerings: Details core services like emergency plumbing, renovations, and spouting, leaving little to guesswork.
Customer-Centric Promises: Commitments to tidiness, affordability, and guaranteed workmanship are strong selling points that address common customer concerns.
Family-Owned: The statement “family owned and operated business” can resonate with customers seeking a personal touch and local support.

Disadvantages of Flowfix.co.nz

Lack of Physical Address: A significant omission for a business operating out of a specific region. A physical address (even if a PO box for mail, or a clear indication of a service base) adds a layer of legitimacy and trust. As per the New Zealand Companies Office data, businesses are required to have a registered address. Without this, customers might feel a lack of transparency.
Absence of Online Reviews/Testimonials: There are no customer testimonials or review snippets directly on the website. In the age of online reputation, this is a major drawback. According to a 2023 survey by BrightLocal, 79% of consumers say they trust online reviews as much as personal recommendations.
Limited “About Us” Detail: While “family owned” is mentioned, there’s no deeper dive into the company’s history, team profiles, or licensing/certifications. For a trade like plumbing, proving qualifications is paramount. For example, a Master Plumbers membership or specific trade certifications would significantly boost credibility.
No Online Booking/Quote System: While a phone call is offered, the absence of an online booking or detailed quote request form can be a barrier for some modern consumers who prefer digital interactions.
Basic Website Structure: The site is functional but lacks advanced features that could enhance user experience, such as a blog with plumbing tips, a detailed FAQ section beyond just contact info, or a photo gallery of completed work.
External Vimeo Link: The link to a Vimeo video “What to do in a plumbing emergency” could be embedded directly into the page for a more seamless user experience. Requiring users to leave the site to watch a video is a minor but noticeable friction point.

Flowfix.co.nz Alternatives

When considering plumbing services in New Zealand, having a variety of reputable options is always beneficial. While FlowFix.co.nz offers local services, a look at broader, more established platforms or industry bodies can provide greater assurance and a wider selection. Tradetested.co.nz Review

Leveraging National Directories and Associations

For comprehensive and vetted options, platforms that aggregate qualified tradespeople are often a superior choice. These alternatives typically offer stronger accountability and transparency features.

Master Plumbers, Gasfitters & Drainlayers NZ Inc.: This is the peak industry body in New Zealand. Their “Find a Master Plumber” tool is invaluable for ensuring you hire a qualified, licensed, and insured professional. Master Plumbers adhere to a strict code of conduct and quality standards, giving you peace of mind. This is often the first stop for anyone serious about quality plumbing work.
No Cowboys: A long-standing and widely used platform in New Zealand for finding various tradespeople, including plumbers. Its strength lies in its extensive review system, where past customers can rate and review service providers. This allows you to gauge a plumber’s reputation and reliability based on genuine feedback, reducing the risk of a poor experience.

Exploring Local Business Directories with Reviews

While not exclusively plumbing-focused, general local directories often include plumbers and feature user reviews.

Google Maps/Search: By searching “plumber [your location]” on Google Maps, you can find local businesses with integrated Google reviews. These reviews are often more spontaneous and provide a quick snapshot of customer satisfaction. You can also see business hours, contact details, and sometimes even photos of their work.
Builderscrack: While initially for larger renovation projects, Builderscrack is also used for smaller plumbing jobs. It works on a system where you post your job, and qualified tradespeople (including plumbers) bid on it. You can then review their profiles and past feedback before selecting a professional. This competitive bidding can sometimes lead to better pricing.

Leveraging Established Brands and Hardware Stores

Some larger retailers or brands that deal with plumbing supplies also have networks of recommended plumbers or services.

Plumbing World: As a major supplier, Plumbing World often has relationships with various plumbing firms. While they primarily sell products, their staff might be able to recommend local plumbers, or their website might feature partner services.
Mitre 10 and Bunnings Warehouse: These hardware giants occasionally offer installation services for certain products or can provide contacts for local tradespeople through their trade counters. While not their primary business, they can be a starting point, especially if you’re purchasing new appliances that require plumbing installation.

When choosing an alternative, prioritise those with:

Clear Licensing and Qualifications: Especially important for plumbing.
Verifiable Customer Reviews: Look for platforms where reviews are difficult to fake.
Comprehensive Business Information: Including physical addresses (if applicable for larger firms), team details, and service guarantees.

Understanding Plumbing Emergencies in New Zealand

Plumbing emergencies don’t stick to business hours. They’re those sudden, often messy, and potentially damaging situations that require immediate attention. Flowfix.co.nz highlights its 24/7 emergency service, which is a crucial offering. But what constitutes a plumbing emergency in the New Zealand context?

What Qualifies as a Plumbing Emergency?

In New Zealand, a plumbing emergency typically involves situations where water damage is imminent or occurring, health and safety are at risk, or essential services are completely disrupted.

Burst Pipes: This is a top-tier emergency. A burst pipe can quickly flood a property, causing significant structural damage, electrical hazards, and ruining possessions. The average cost of water damage repairs can range from a few hundred to tens of thousands of dollars, depending on the extent.
Major Leaks: While a dripping tap isn’t an emergency, a significant leak, especially from ceilings, walls, or under floors, needs immediate attention. Prolonged leaks can lead to mould, rot, and structural decay.
Blocked Toilets/Drains (Severe): A single blocked toilet in a multi-bathroom home might not be a crisis, but if all toilets or the main drain are blocked, it can quickly render a home uninhabitable due to sanitation issues. This is particularly critical if wastewater is backing up into the property.
No Hot Water: While not always an emergency, for families, especially with young children or during colder months, a complete loss of hot water can be a significant disruption, warranting an urgent call.
Gas Leaks (Indirectly Plumbing-Related): While usually handled by a gasfitter, if a gas appliance connected to water (like a hot water cylinder) has a gas leak, it’s an immediate life-threatening emergency. Always call emergency services (111 in NZ) first for gas leaks.
No Water Supply: A complete loss of water supply to your property can be a localised plumbing issue or a wider municipal problem. If it’s isolated to your property, it’s an urgent plumbing matter.

How to Handle a Plumbing Emergency (NZ Context)

The Vimeo video linked on Flowfix.co.nz likely provides advice, but here’s a general rundown for New Zealand homeowners:

Turn Off the Water Supply: Locate your main water shut-off valve. This is usually near your water meter at the front of your property or where the water line enters your house. Turning this off can prevent further damage.
Turn Off Electricity: If water is near electrical outlets or appliances, turn off the main power at your fuse box or switchboard to prevent electrocution.
Contain the Damage: Use buckets, towels, or mops to minimise water spread.
Call a Qualified Plumber: Contact an emergency plumber like FlowFix.co.nz (or one from the Master Plumbers association) immediately. Be prepared to describe the problem clearly.
Document the Damage: Take photos or videos for insurance purposes before any cleanup or repairs begin.

Flowfix.co.nz Services in Detail

Flowfix.co.nz offers a comprehensive suite of plumbing services designed to address a wide range of residential and commercial needs within their specified North Auckland service areas. Their website provides a clear, though brief, overview of what they do.

General Plumbing and Maintenance

This is the bread and butter of any plumbing service. Flowfix.co.nz lists several common issues they tackle:

Hot Water Cylinder Replacements: Essential for consistent hot water supply, often requiring specialist knowledge to ensure compliance with New Zealand regulations.
Fixing Leaking Taps: While seemingly minor, persistent leaks can waste significant amounts of water (potentially thousands of litres per year) and increase water bills.
Replacing Burst Pipes: A critical emergency service, as highlighted earlier, to prevent extensive water damage.
Spouting and Guttering Maintenance: Addressing issues like leaks, blockages, and damage to roof drainage systems. Proper guttering is crucial in New Zealand’s climate to protect foundations and exterior walls from water damage. Blocked gutters, for example, can cause water to pool and overflow, leading to timber rot and dampness issues.

Plumbing for Renovations and Alterations

Modernising homes or extending them often involves significant plumbing work. Flowfix.co.nz indicates extensive experience in this area: Nzrentacar.co.nz Review

Dishwasher Installations: Proper installation is key to preventing leaks and ensuring efficient operation.
Kitchen Plumbing (Taps, Sinks): From new installations to replacements, ensuring correct water pressure and drainage.
Bathroom Plumbing (Showers, Baths): This often involves complex pipework, drainage, and ensuring waterproofing compliance.
Laundry Plumbing (Washing Machines): Installation and connection of washing machines and tubs.

The mention of getting “referrals” suggests a track record of customer satisfaction in renovation projects, which are typically larger and more involved than simple repairs.

Emergency Plumbing Availability

The emphasis on being an “emergency plumber based in Orewa” and available “24/7” is a key selling point. This assures customers that help is available outside of standard business hours for urgent issues, which is often when plumbing disasters strike. Their operational range from Warkworth to the Harbour Bridge further solidifies their capacity to respond to a broad geographical area in North Auckland.

Flowfix.co.nz Geographical Service Area

Understanding a local business’s service area is paramount, and Flowfix.co.nz does a good job of clearly defining its operational boundaries. This prevents wasted time for both the plumber and potential customers outside their scope.

Core Service Regions

The website explicitly states that FlowFix Plumbing serves:

Orewa: Their primary base, suggesting a strong local presence.
Whangaparaoa: A significant peninsula north of Auckland, encompassing various suburbs.
Warkworth: Further north, indicating a willingness to travel for jobs.
North Shore of Auckland: This is a broad area covering numerous suburbs like Takapuna, Milford, Browns Bay, etc.

Extended Service Reach

Beyond these core regions, Flowfix.co.nz mentions:

Mahurangi West: A more rural area north of Warkworth.
Millwater: A rapidly developing residential area.
Hibiscus Coast: The coastal stretch including Orewa, Silverdale, and Whangaparaoa.
Rodney District: A larger geographical area encompassing Warkworth and the Hibiscus Coast.
“Warkworth to the Harbour Bridge”: This phrase clearly delineates their northern and southern limits, providing a precise understanding of their reach within North Auckland.

Implications of Defined Service Areas

Efficient Dispatch: Knowing their service area precisely allows FlowFix to manage their schedule and travel time effectively, potentially leading to faster response times for customers within these zones.
Local Expertise: Operating within a defined geographical area often means plumbers have better familiarity with local infrastructure, common plumbing issues specific to the region, and local council regulations. For example, knowing the typical pipe materials used in older Orewa homes versus newer Millwater developments.
Community Focus: For many customers, choosing a local business is important. A clearly defined service area reinforces their commitment to the communities within that region.

While the service area is well-defined, for a website, adding a simple interactive map or a list of specific suburbs within each broad region could further enhance clarity for potential customers looking for hyper-local services.

Online Trust Signals and Recommendations for Flowfix.co.nz

For any business operating today, particularly one providing services within private homes, establishing strong online trust is non-negotiable. While Flowfix.co.nz provides essential information, it falls short on several critical trust signals that are standard for reputable online presences.

Critical Missing Trust Signals

Customer Testimonials/Reviews: The most glaring omission. Independent research consistently shows that online reviews are a major factor in consumer decision-making. According to a 2023 survey by Statista, 77% of consumers “always” or “regularly” read online reviews when browsing for local businesses. Flowfix.co.nz would significantly benefit from:
- Embedding Google Reviews: If they have a Google My Business profile, directly displaying positive reviews on their homepage would be powerful.
- Featuring Written Testimonials: A dedicated section for customer quotes, ideally with names (first name and initial of surname for privacy), suburb, and date.
- Linking to Review Platforms: Direct links to their profiles on NoCowboys, Facebook Reviews, or Google Reviews.
Physical Address: As mentioned, the lack of a clear physical business address (even if it’s an office, not a storefront) is a significant transparency gap. Businesses operating in New Zealand are registered with the Companies Office and typically have a registered address. Providing this adds a layer of official legitimacy.
Team Information/Profiles: Customers often feel more comfortable knowing who will be entering their home. Short bios or photos of the plumbers, along with their qualifications (e.g., certifying plumber, registered gasfitter status), would build immense trust. The Plumbers, Gasfitters and Drainlayers Board (PGDB) maintains a public register of qualified professionals in New Zealand, which plumbers can reference.
Clear Licensing and Insurance Information: While guaranteed workmanship is stated, explicitly mentioning that they are licensed plumbers and are insured (e.g., public liability insurance) reassures customers about professional standards and protection in case of accidents.

Recommendations for Building Stronger Trust

To elevate its online presence and bolster customer confidence, Flowfix.co.nz should prioritise:

Integrate Reviews: Actively solicit and display customer reviews on the website.
Enhance “About Us”: Develop a comprehensive “About Us” page detailing company history, values, mission, and professional qualifications.
Transparency with Address: Provide a physical business address for enhanced credibility.
Introduce the Team: Create a “Meet the Team” page showcasing their licensed plumbers and their expertise.
Showcase Work (Portfolio): A gallery of before-and-after photos of completed jobs, especially for renovations or complex repairs, can visually demonstrate their workmanship.
Blog Content: Regularly publish useful blog posts on plumbing tips, common issues, and preventative maintenance. This positions them as an authority and provides valuable SEO benefits. For instance, articles on “How to check for leaks in your home” or “Understanding your hot water cylinder options in NZ.”

By implementing these recommendations, Flowfix.co.nz could transform its online presence from merely functional to highly trustworthy and engaging, aligning with best practices for modern service businesses in New Zealand.

FAQ

What is Flowfix.co.nz?

Flowfix.co.nz is the official website for FlowFix Plumbing, a family-owned and operated plumbing business based in Orewa, New Zealand, serving various regions in North Auckland. Greengadgets.co.nz Review

What services does Flowfix.co.nz offer?

Flowfix.co.nz offers a range of plumbing services including emergency plumbing (24/7), hot water cylinder replacements, fixing leaking taps, replacing burst pipes, spouting and guttering maintenance, and plumbing for alterations and renovations (kitchen, laundry, bathroom).

What areas does Flowfix.co.nz service?

Flowfix.co.nz services Orewa, Whangaparaoa, Warkworth, the North Shore of Auckland, Mahurangi West, Millwater, and the broader Hibiscus Coast and Rodney District, extending from Warkworth down to the Harbour Bridge.

How can I contact Flowfix.co.nz?

You can contact Flowfix.co.nz by calling 027 265 4949 or by emailing [email protected].

Does Flowfix.co.nz offer emergency plumbing services?

Yes, Flowfix.co.nz advertises 24/7 emergency plumbing services for urgent issues in homes or businesses.

Are Flowfix.co.nz’s rates affordable?

Flowfix.co.nz states that delivering value for money and offering affordable rates are top priorities, ensuring excellent workmanship at a competitive price.

Does Flowfix.co.nz guarantee their work?

Yes, Flowfix.co.nz offers a guarantee on all plumbing work, stating they will return and fix any job if a customer is unsatisfied, “no questions asked.”

Is Flowfix.co.nz a family-owned business?

Yes, Flowfix.co.nz is explicitly stated to be a family-owned and operated business on the Hibiscus Coast, North Auckland.

Does Flowfix.co.nz work on commercial properties?

Yes, Flowfix.co.nz works with both residential and commercial customers.

Does Flowfix.co.nz handle spouting and guttering repairs?

Yes, Flowfix.co.nz offers services for repairing leaks in guttering and downpipes to prevent further water damage.

Does Flowfix.co.nz provide free quotes?

Yes, the website mentions that you can contact them to get a free, no-obligation quote for your plumbing job. Incarautomotive.co.nz Review

Is there an “About Us” page on Flowfix.co.nz?

While the website has a section titled “About Us” on the homepage, it is a brief statement, and there isn’t a separate, detailed “About Us” page providing extensive company history or team information.

Are there customer reviews or testimonials on the Flowfix.co.nz website?

No, the Flowfix.co.nz website does not prominently display customer testimonials or reviews directly on its pages.

Does Flowfix.co.nz have a physical business address listed?

No, a specific physical business address is not clearly listed on the Flowfix.co.nz website.

Can I book a service or get a quote online through Flowfix.co.nz?

The website directs users to call or email for bookings and quotes, indicating there isn’t an integrated online booking or detailed quote request form.

What types of renovation plumbing does Flowfix.co.nz cover?

Flowfix.co.nz covers plumbing for alterations and renovations including dishwasher installations, installing taps and sinks in kitchens, shower and bath installations in bathrooms, and installing washing machines in laundries.

How tidy is Flowfix.co.nz with their work?

Flowfix.co.nz states that “Once our plumber finishes the job in your home, we’ll clean up the work site and make sure the area is as tidy as we found it.”

Is there any video content on Flowfix.co.nz?

Yes, the website includes a link to a Vimeo video titled “What to do in a plumbing emergency.”

How does Flowfix.co.nz ensure reliability?

Flowfix.co.nz states that they are “reliable, professional, and deliver excellent, quality workmanship” and that jobs are “completed on time, every time.”

What are some alternatives to Flowfix.co.nz for finding plumbers in New Zealand?

Alternatives include using national directories like Master Plumbers, Gasfitters & Drainlayers NZ Inc. and No Cowboys, as well as checking local Google Maps listings or platforms like Builderscrack.

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