Equitest Customer Support Review

Customer support can make or break your experience with any software, and it seems Equitest genuinely aims to do well in this area. From user testimonials, it sounds like their support is a pretty strong point.

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Here’s what I’ve gathered about their customer support:

• Highly Responsive and Quick: Many users have explicitly praised the speed of their responses. One user mentioned receiving email responses very quickly and even setting up video calls on two occasions. Another simply stated, “The support alone was worth 5 stars.” This is fantastic because when you’re dealing with financial data and important valuations, getting timely help is critical.
• Direct Access to Experts (and even the CEO): It’s not just basic troubleshooting. Equitest offers “one-click access to expert business valuation support.” What’s even more impressive is that the CEO has been directly involved in supporting users, with one review mentioning an “hour long videocall” with the CEO for detailed explanations. That kind of direct access and willingness to help from the top is rare and speaks volumes about their commitment to users.
• Multiple Support Channels: They provide support via email and video calls. They’ve even sent video instructions to users, which is a helpful way to explain complex steps visually.
• Open to Feedback: Users appreciate that the developer is “highly responsive with support and seems to be open to feedback, enhancing the experience and improving the app as needed.” This indicates a willingness to evolve the product based on user needs, which is a sign of a healthy and customer-focused company.
• Guidance and Clarification: Their support helps users navigate the process and understand the results. If you need help understanding the valuation output, they are there to assist. They can even provide a comprehensive valuation report for you if you prefer, guaranteed within three days.

A minor point to consider (though not a complaint about quality) is that some users have wished for more options beyond online customer support, like phone services or in-person meetings. However, for a SaaS tool, email and video call support are standard and often very effective, especially given the positive feedback on their responsiveness. What Exactly is Equitest?

Overall, the customer support for Equitest seems to be a significant strength. Users generally feel well-supported and that their issues are addressed promptly and effectively by knowledgeable individuals.

Read more about Equitest – AI-Powered Business Valuation Platform Review:
Equitest Review & First Look
What Exactly is Equitest?
Equitest Features
Equitest Pros & Cons
Equitest Pricing
How Does Equitest Work?
Who Owns Equitest?
Is Equitest Legit?