esim.me FAQ

The eSIM.me Card is a physical SIM card designed to add eSIM functionality to Android smartphones and tablets that do not natively support eSIM technology.

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eSIM.me Pricing
esim.me vs 5ber
How to Check esim.me Compatibility (Does esim.me Work?)
eSIM.me Features
esim.me Pros & Cons

When inserted into a device’s SIM card slot and used with the eSIM.me companion app, it allows users to download, store, and manage multiple digital SIM profiles.

How many eSIM profiles can the eSIM.me Card store?

The eSIM.me Card 2 is advertised to store up to 30 eSIM profiles, allowing users to have multiple digital SIMs ready for use on their smartphone or tablet.

Is the eSIM.me APP free of charge?

Yes, the eSIM.me APP is absolutely free to download from the Google Playstore.

It is required to check device compatibility and manage the eSIM profiles on the eSIM.me Card.

How do I check if my smartphone is compatible with eSIM.me?

You must download the eSIM.me APP from the Google Playstore and run the built-in “compatibility check.” The app will determine if your device is supported and which SIM card slots are compatible.

Can I use the eSIM.me Card on any Android device?

No, while eSIM.me supports many popular Android brands (Samsung, Xiaomi, Google, etc.), compatibility varies by specific device model and firmware.

You must use the eSIM.me APP to confirm your device’s compatibility.

Where can I buy eSIM profiles for my eSIM.me Card?

You can buy eSIM profiles directly from the eSIM.me Marketplace (marketplace.esim.me), which is integrated with the eSIM.me ecosystem.

This marketplace allows you to search, compare, and download plans from various providers.

Can I move my eSIM.me Card with stored profiles to another device?

Yes, a key feature of eSIM.me is the ability to move the physical eSIM.me Card, along with its stored eSIM profiles, to another compatible Android device with a SIM card slot.

Once moved, the profiles can be used on the new device via the eSIM.me APP.

What are the main benefits of using eSIM.me?

The main benefits include enabling eSIM functionality on non-native devices, storing up to 30 eSIM profiles, easy switching between profiles via an app, and the portability of profiles across compatible devices.

It also reduces the need for physical SIM card swapping.

Does eSIM.me support iPhones or iOS devices?

Based on the provided information, eSIM.me is exclusively for Android smartphones and tablets.

There is no mention of support for iPhones or iOS devices.

What are the “KNOWN ISSUES” with eSIM.me cards?

The website details past issues primarily affecting older “V1 Cards” with Android 13+ and Samsung’s One UI 6.1. These included problems where disabling the SIM slot could make eSIM profiles unavailable, sometimes requiring a factory reset.

eSIM.me states these issues are resolved in “V2 Cards” purchased after March 1, 2025.

What is the warning about “Counterfeit and illegal copies” of eSIM.me cards?

eSIM.me issues a strong warning that it is the “Inventor” and “only legally available” physical eSIM card.

It advises against purchasing from unauthorized providers, claiming that using “illegal copies” can lead to legal trouble for buyers, invalidation of downloaded eSIM profiles, and blacklisting by mobile operators.

How is eSIM.me different from native eSIM support in a smartphone?

Native eSIM support is built directly into the smartphone’s hardware and firmware. eSIM.me, conversely, is a physical card that adds eSIM capabilities to devices that don’t have native support, essentially acting as an adapter for digital SIM profiles.

Is the eSIM.me Card a one-time purchase or a subscription?

The eSIM.me Card itself is a one-time hardware purchase. The eSIM.me APP is free.

Any costs associated with ongoing service would come from purchasing individual eSIM profiles (data plans) from the marketplace, which are typically prepaid and non-recurring unless you choose to top up.

What should I do if my eSIM profile becomes unavailable on Android 13+ with an old V1 card?

If you have an old V1 card and experience issues with eSIM profiles becoming unavailable on Android 13+ after disabling the SIM slot, eSIM.me suggests options like resetting your phone to factory settings, using a specific root guide if your phone is rooted, or installing a new eSIM profile. These issues are stated to be fixed in V2 cards.

Does eSIM.me offer voice or SMS services?

eSIM.me primarily enables the use of eSIM profiles.

The specific services (data, voice, SMS) available depend entirely on the eSIM profile (data plan) you purchase from the eSIM.me Marketplace or other providers. Many travel eSIMs are data-only.

How is eSIM.me beneficial for environmental reasons?

The website states that “Digital SIM cards for a better future” are “Good for the environment” by reducing the need for physical plastic SIM cards, thus contributing to less waste.

Can I get express shipping for my eSIM.me Card order?

The website mentions a promotional code “20YEARS” that offers “Express Shipping Included*” for purchases over $78.74, indicating that express shipping is an available option, potentially with a minimum order value.

What if I have issues with payment or shipping for my eSIM.me order?

The eSIM.me website provides specific customer support links for issues related to “Questions about the payment of your order,” “Missing the order in your order history,” and “Questions about the shipping of your order,” requiring details like the order ID for assistance.

Does eSIM.me guarantee that I will always find the “best plan”?

eSIM.me states you can “Always find the best data plans for any country” through its marketplace. While it provides a platform to compare and buy, “best plan” is subjective and depends on individual usage, needs, and ongoing market fluctuations, so it enables the opportunity to find competitive plans.

What is the GSMA’s role mentioned by eSIM.me?

eSIM.me mentions that the “eSIM ecosystem is a very small and organised system fully under the control and certification of the GSMA, the association of all mobile operators.” This highlights that the broader eSIM technology and its protocols are governed by a global industry body, lending credibility to the standardized nature of eSIM profiles themselves.