Based on looking at the website, Expressgrass.com appears to be a legitimate online retailer specializing in artificial grass and related installation accessories.

The site offers a diverse range of synthetic turf products, from budget-friendly options to premium, high-density varieties, alongside tools and materials needed for installation.

The business model seems straightforward: provide a comprehensive selection of artificial grass products for both DIY enthusiasts and professional installers, aiming to serve various landscaping needs.

The website emphasizes competitive pricing, with various sales and clearance items prominently featured, suggesting a focus on value for the customer.

They also highlight practical aspects like free standard delivery over a certain order value, next-day delivery options, and a “Click & Collect” service.

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For anyone considering an artificial lawn, whether for a small garden patch, a commercial exhibition, or even specialized uses like sports areas or pet-friendly spaces, Expressgrass.com presents itself as a one-stop shop for materials, offering a clear and organized presentation of their product lines and services.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Expressgrass.com Review & First Look

Upon an initial review, Expressgrass.com presents as a dedicated e-commerce platform for artificial grass.

The website’s design is functional and product-focused, with clear navigation and prominent display of their core offerings.

Website Design and User Experience

The layout is clean, making it relatively easy to browse through product categories such as “Artificial Grass Ranges,” “Installation Accessories,” and “Clearance Rolls.”

Navigation: Key sections like “Request Samples,” “Contact Us,” “Blog,” and “Customer Service” are accessible from the main menu or footer.
Product Display: Each grass product is listed with its total height e.g., 7mm, 22mm, 32mm, 42mm, 52mm, and some include details about yarn technology e.g., ‘UltraYarn’, ‘U+S Shape Yarn’ and specific applications e.g., “Fire Rated Indoor/Outdoor Grass”.
Mobile Responsiveness: While not explicitly tested, a modern e-commerce site typically aims for mobile compatibility, which is crucial for today’s users.

Product Range Overview

Expressgrass.com offers a broad spectrum of artificial grass products, catering to different budgets and aesthetic preferences.

Grass Types: From “6mm Budget Artificial Grass” at £4.49/sqm to “Stapleford 52mm Luxury Artificial Grass” at £34.99/sqm, the range is extensive. This diversity allows customers to select based on factors like pile height, density, and intended use.
Specialty Grasses: The inclusion of “Extinguish 32mm Fire Rated Indoor/Outdoor Grass” demonstrates an understanding of commercial and event-specific needs, highlighting safety features.
Accessories: A comprehensive array of installation accessories, such as joining kits, seaming tape, adhesives, applicator guns, and even grooming rakes, suggests that the site aims to provide all necessary components for a successful DIY installation.

Expressgrass.com Pros & Cons

Understanding the strengths and weaknesses of any online retailer is crucial for making an informed decision. Verticalminds.io Reviews

Expressgrass.com, like any platform, has its advantages and areas where it might be less appealing to certain customers.

Pros

Expressgrass.com offers several compelling benefits for potential customers.

Extensive Product Range: The site provides a wide variety of artificial grass options, from budget-friendly choices starting at £4.49/sqm to luxury 52mm piles at £34.99/sqm. This extensive selection caters to diverse needs and budgets, ensuring customers can find turf suitable for residential lawns, commercial spaces, or specialized applications like sports areas and pet zones.
Comprehensive Accessories: Beyond just grass, Expressgrass.com stocks a full suite of installation accessories, including joining tapes, adhesives, weed control fabric, fixing pins, and even specialized grooming tools like the Turfmatic™ sweeper. This makes it a convenient one-stop shop for both DIY installers and professionals.
Clear Pricing and Discounts: Prices are clearly listed per square meter, often with “Reduced” prices highlighted, indicating ongoing sales. The presence of a “Clearance Rolls” section with savings of up to 50% provides opportunities for significant savings on end-of-roll remnants.
Delivery Options and Policies: The website details various delivery options, including free standard delivery for orders over £199 and an “Express 1-2 Working Day Delivery” option. The “Click & Collect” service with a 5% discount adds flexibility for local customers.
Detailed Product Information: Each artificial grass product includes key specifications like total height and sometimes mentions yarn technology or specific features e.g., “non-reflective yarn,” “ultimate spring back properties”. This level of detail aids customers in making informed choices.
Customer Service Accessibility: The site provides multiple contact methods, including a phone number 0800 133 7733, an email option, and a “Message Us” feature, which indicates a commitment to customer support.
Blog and Guides: The presence of a “Blog” section, featuring articles like “The 10-Step Guide to Perfect Grass Turf Installation,” shows an effort to educate customers and assist them with the installation process, adding value beyond just product sales.
Social Proof and Trust Signals: The website mentions “Companies We Have Supplied” and features a Trustpilot link, which can build confidence and indicate a history of business operations.

Cons

While Expressgrass.com has many positives, there are a few areas that might be perceived as drawbacks or areas for improvement.

Limited Customer Reviews on Site: While a Trustpilot link is present, the website itself doesn’t prominently feature individual product reviews from customers directly on product pages. This absence of direct on-site testimonials can sometimes hinder a customer’s decision-making process, as they cannot immediately see what others thought of a specific product.
Focus on DIY: While they offer accessories, the emphasis appears to be on the DIY market. Customers looking for a full installation service i.e., supply and fit might need to seek alternative providers or inquire directly if Expressgrass.com offers any installation partners.
Shipping Limitations: While free delivery is offered over a certain threshold, the exact cost and availability of delivery outside UK Mainland are not immediately clear from the homepage, which could be a concern for international or remote customers.
Returns Policy Transparency: While a “Returns Policy” link is available, the specifics of the return process, especially for large items like artificial grass rolls, might require a deeper dive into their terms and conditions, which some customers prefer to have upfront.
Currency Display: The website defaults to GBP, but also shows “USD – US Dollar” as an option. However, given the UK focus and delivery terms, customers outside the UK might find the pricing conversion less intuitive or prefer localized pricing.

Expressgrass.com Pricing

Expressgrass.com showcases a tiered pricing structure that correlates with the quality, density, and pile height of its artificial grass products.

This approach allows customers to select turf that aligns with their budget and specific project requirements. Jovs.com Reviews

Artificial Grass Pricing Tiers

The pricing for artificial grass is primarily determined by the pile height and overall quality, often indicated by the “feel” or “spring back properties” mentioned in product descriptions.

Budget-Friendly Options:
- 6mm Budget Woodstock Artificial Grass: Starting at £6.99 per square metre reduced from £6.99, indicating a consistent low price point.
- 22mm Hartfield Artificial Grass: Reduced to £6.99m² originally £13.99, positioned as an “entry level cost effective landscaping grass.”
Mid-Range Options:
- 22mm Broadfield Artificial Grass: Priced at £15.99 per square metre, described as “dense heavy duty pile.”
- 32mm Chartwell Artificial Grass: Reduced to £10.49m² originally £17.99, a popular pile height at a competitive price.
Premium & Luxury Options:
- 32mm Oakhurst Artificial Grass: Reduced to £17.99m² originally £19.99, their “all time Top Selling Grass” known for “ultimate spring back properties.”
- 42mm Sentosa Artificial Grass: Reduced to £17.99m² originally £22.99, a “SuperSoft pile” with a “non-reflective yarn.”
- 42mm Luxford Artificial Grass: Priced at £24.99 per square metre, described as “Super high density grass” and “2023 Best Selling Turf.”
- 52mm Stapleford Artificial Grass: The highest pile, priced at £34.99 per square metre, offering the “softest deepest pile” and “ultimate spring back properties.”

Clearance and Special Offers

Expressgrass.com frequently features sales and a dedicated clearance section, providing significant savings.

Clearance Rolls: “View our stock of Artificial Grass end of rolls with savings of upto 50% off.” This is ideal for smaller projects or those looking for remnants at a reduced cost.
May Special Offers: Prominently advertised on the homepage, such as “Free Standard Delivery all orders over £199” and discounted popular items.

Installation Accessories Pricing

The pricing for accessories is designed to complement the artificial grass purchases, providing all necessary items for installation.

Joining Tapes:
- 5m Joining Tape: £5.95
- 20m LMP Super Seaming Tape: £22.95
- Sports Grade Self Adhesive Artificial Grass Joining Tape 20m: Reduced to £69.00 from £89.00
- Astrostik Self Adhesive Joining Tape 3m: Reduced to £4.99 from £8.99
Adhesives:
- GripSeam – Artificial Grass Adhesive: £5.99 per tube
- AquaBond Sports Grade Adhesive: £8.99 per tube
- Ultraflex Adhesive 6.5kg upto 13m2 coverage: £38.99
Tools & Other Accessories:
- Artificial Grass Premium Fitting & 10m Joining Kit: Reduced to £32.99 from £40.90
- Weed Control Fabric 14m2: £18.99
- Fixing Pins / 6inch Nails: £9.95
- Telescopic Artificial Grass Brush Grooming Rake: Reduced to £12.99 from £19.99
- Turfmatic™ 380 Artificial Grass Sweeper: Reduced to £189.00 from £399.00

These prices indicate a competitive market presence, especially with the frequent reductions and clearance sales.

Customers can effectively plan their budget by reviewing the range of products and their associated costs. Bestcargurus.com Reviews

Expressgrass.com Alternatives

When considering artificial grass, it’s always wise to explore multiple options to ensure you get the best value, quality, and service for your specific needs.

While Expressgrass.com offers a robust selection, several other reputable providers in the UK market specialize in synthetic turf.

Other UK Artificial Grass Suppliers

The UK market for artificial grass is quite competitive, with many suppliers offering similar products and services.

Grasstech: Known for a wide range of realistic-looking grasses and a focus on quality, often catering to both residential and commercial clients. They typically offer different pile heights and densities, similar to Expressgrass.com.
Artificial Grass Direct: As the name suggests, this company often emphasizes direct-to-consumer sales, aiming for competitive pricing. They usually have a broad catalog of grasses and installation accessories.
Namgrass: A well-established brand in the UK, Namgrass is known for its high-quality, durable artificial turf with strong warranties. They often focus on premium products and work through a network of installers.
LazyLawn: One of the most recognized names in the artificial grass industry, LazyLawn offers a range of products and is known for its nationwide installation service. Their brand recognition often comes with a higher price point but also assurance of quality and service.

Factors to Consider When Choosing an Alternative

When evaluating Expressgrass.com against its competitors, or when exploring other options, keep these key factors in mind:

Product Quality and Durability: Look for details on yarn type, backing material, and UV stability. A good quality artificial grass should come with a decent warranty e.g., 5-10 years for UV fading and structural integrity.
Pile Height and Density: These factors affect both the aesthetics and the feel of the grass. Higher pile heights often provide a more luxurious look, while denser piles offer greater resilience.
Drainage Capabilities: For outdoor use, ensure the grass has adequate drainage holes to prevent waterlogging.
Pet-Friendliness: If you have pets, look for products specifically designed to be pet-friendly, with good drainage and easy cleaning properties.
Installation Services: Some suppliers offer professional installation or can recommend certified installers, which might be a better option if you’re not comfortable with DIY.
Price per Square Meter: Compare the base price, but also consider shipping costs and any available discounts or bulk purchase options.
Customer Reviews and Reputation: Beyond the company’s own website, check independent review platforms like Trustpilot or Google Reviews to gauge overall customer satisfaction and service quality.
Warranty and Returns Policy: Understand the terms of the product warranty and the company’s return policy, especially for large, custom-cut items.
Sample Availability: Most reputable suppliers, including Expressgrass.com, offer samples, which are crucial for assessing the look and feel of the grass before making a large purchase.

By carefully evaluating these points across different suppliers, you can make a well-informed decision that best suits your project and preferences. Mirrorlot.com Reviews

How to Cancel Expressgrass.com Order

Canceling an order placed on Expressgrass.com is a process that customers might need to undertake for various reasons, such as a change of mind, an error in ordering, or finding an alternative.

The ability to cancel is usually governed by the company’s terms and conditions and depends on the order’s processing stage.

Understanding the Cancellation Policy

Based on typical e-commerce practices, and indicated by the presence of a “Returns Policy” and “Cancel Order” link in their customer service section, Expressgrass.com likely has a defined cancellation procedure.

Immediate Cancellation: If an order has just been placed and has not yet entered the processing or shipping phase, it is typically easiest to cancel.
Processed Orders: Once an order is processed, picked, or dispatched, cancellation might not be possible, and it would then fall under their returns policy.
Custom-Cut Items: Artificial grass, being a custom-cut item, may have specific restrictions on cancellation once it has been cut to size, as it cannot be easily resold. This is a common industry practice.

Steps to Cancel an Expressgrass.com Order

To cancel an order, customers should follow a structured approach to ensure their request is processed efficiently.

Access Your Account: Log in to your Expressgrass.com account using your registered email and password.
Locate Order Details: Navigate to your “My Account” section, then look for “My Returns” or “Order History” to find the specific order you wish to cancel.
Initiate Cancellation Request:
- “Cancel Order” Link: The website explicitly mentions a “Cancel Order” link under “Customer Service.” This is likely the primary method to initiate a cancellation online.
- Contact Customer Service: If an online cancellation option isn’t immediately available or if the order status prevents it, directly contact Expressgrass.com customer service.
  - Phone: Call their customer service number e.g., 0800 133 7733 as listed on the homepage. This is often the quickest way to get a response for urgent cancellations.
  - Email/Message Us: Use the “Contact Us” or “Message Us” forms on the website to send a written cancellation request. Include your order number, name, and the reason for cancellation.
Confirm Cancellation: Once you submit your request, ensure you receive a confirmation from Expressgrass.com that your order has been successfully canceled. This confirmation is crucial for your records.

Important Considerations

Timing is Key: The sooner you attempt to cancel an order, the higher the likelihood of success, especially before it’s dispatched.
Custom-Cut Goods: Be aware that specific terms may apply to custom-cut items. Always review their “Terms & Conditions” or “Returns Policy” for details on non-refundable or non-cancellable goods.
Refund Process: If the order is successfully canceled and payment has been processed, inquire about the refund timeline. Refunds typically take a few business days to reflect in your account, depending on your bank and the payment method used.

By proactively reaching out and following the outlined steps, customers can effectively manage their orders and cancellations with Expressgrass.com. Amarhoster.com Reviews

Expressgrass.com vs. Other Artificial Grass Suppliers

When evaluating Expressgrass.com against its competitors, it’s important to consider various factors that influence a customer’s purchasing decision.

These include product range, pricing strategy, customer service, delivery options, and overall market positioning.

Expressgrass.com’s Position in the Market

Expressgrass.com positions itself as a competitive online retailer focusing on a wide selection and value for money, particularly through its frequent sales and clearance offers.

Strengths:
- Broad Product Portfolio: Offers a spectrum of artificial grass from budget to luxury, with various pile heights 6mm to 52mm and specialized features e.g., fire-rated.
- Comprehensive Accessories: A one-stop shop for both grass and installation tools, which is convenient for DIY customers.
- Competitive Pricing: Aggressive pricing strategy with significant discounts on various products and clearance items.
- UK Focus: Clear delivery options and contact details for UK customers.
Potential Areas for Comparison:
- Brand Recognition: While established, it may not have the same national brand recognition as some larger players.
- Installation Services: Primarily a supplier, it doesn’t appear to offer in-house installation, which some customers might prefer.

Comparison with Key Competitors

Let’s compare Expressgrass.com with a few representative types of artificial grass suppliers in the UK:

1. Expressgrass.com vs. Large Established Brands e.g., LazyLawn, Namgrass

Product Range:
- Expressgrass.com: Offers a diverse range, often with more budget-friendly entry points and frequent sales. Focuses on different pile heights and densities.
- LazyLawn/Namgrass: Often emphasize premium quality, longer warranties, and proprietary technologies. Their ranges might be more curated but possibly at a higher price point.
Pricing:
- Expressgrass.com: Generally very competitive, especially with clearance and promotional pricing e.g., 6mm grass at £6.99/sqm, 22mm at £6.99/sqm.
- LazyLawn/Namgrass: Tend to be at the higher end of the price spectrum, reflecting their brand reputation, extensive warranties, and sometimes integrated installation services.
Service & Support:
- Expressgrass.com: Provides clear contact methods and online cancellation options. Focuses on supply.
- LazyLawn/Namgrass: Often have extensive dealer networks and may offer comprehensive installation services, often with dedicated project managers.

2. Expressgrass.com vs. Direct-to-Consumer Online Retailers e.g., Artificial Grass Direct, Grasstech

Product Range & Pricing:
- Expressgrass.com: Very similar in model, offering a wide array of products with competitive pricing. The specific grass types and unique selling points might vary slightly between these online retailers.
- Direct-to-Consumer Competitors: Also focus on extensive online catalogs and competitive pricing to appeal to the DIY market. Differences might be subtle, such as specific yarn technologies, backing materials, or promotional deals.
Delivery & Logistics:
- Expressgrass.com: Offers free delivery over £199 and express options.
- Competitors: Often have similar delivery structures, making it a level playing field in terms of logistics.
Website Experience:
- Expressgrass.com: Functional and clear.
- Competitors: Will also strive for user-friendly websites with clear product information. The differentiation often comes down to specific product descriptions, photos, and any unique tools e.g., online calculators.

3. Expressgrass.com vs. Local Landscape Suppliers

Scope of Service:
- Expressgrass.com: Purely a supplier of artificial grass and accessories.
- Local Suppliers: Often offer full supply-and-fit services, providing convenience for customers who prefer not to DIY. They can also provide site surveys and tailored advice.
- Expressgrass.com: Generally more cost-effective for materials only, especially for large projects where buying direct from a wholesaler is beneficial.
- Local Suppliers: Prices for grass might be slightly higher, but this is often offset by the convenience of professional installation and local support.

Key Differentiators for Expressgrass.com

Clearance Focus: The dedicated “Clearance Rolls” section with significant discounts up to 50% off is a strong unique selling proposition for budget-conscious buyers or those with smaller, irregular areas.
Accessory Breadth: The sheer volume and variety of installation accessories available directly on the site make it particularly appealing for DIYers who want to buy everything from one place.
Direct Pricing Transparency: The website clearly states prices per square meter and highlights reductions, making it easy for customers to compare costs upfront.

Ultimately, the best choice depends on individual needs. Safetygoggles.co.uk Reviews

For those comfortable with DIY, looking for competitive pricing, and needing a wide range of grass and accessories, Expressgrass.com appears to be a strong contender.

For customers seeking full installation services or a well-known premium brand, other alternatives might be more suitable.

Expressgrass.com Features

Expressgrass.com is designed with a clear focus on providing a comprehensive online retail experience for artificial grass and related products.

The features on the website are geared towards making the selection, purchase, and planning of artificial grass installation as straightforward as possible for both individual homeowners and professional installers.

Key Features of the Expressgrass.com Website

Extensive Product Catalog: Womolighting.com Reviews
- Artificial Grass Ranges: A diverse selection catering to various budgets and aesthetic preferences, from thin 6mm budget grass to luxurious 52mm piles.
- Specific Grass Types: Products like “Hartfield,” “Chartwell,” “Oakhurst,” “Sentosa,” and “Stapleford” each have distinct pile heights, densities, and sometimes unique yarn technologies “UltraYarn,” “U+S Shape Yarn” for enhanced resilience or softness.
- Specialty Grasses: Includes niche options such as “Extinguish 32mm Fire Rated Indoor/Outdoor Grass,” crucial for commercial venues, exhibitions, or public spaces requiring specific safety standards.
- Artificial Hedges: A unique offering of “Instant privacy hedges” on expandable trellis frames, providing a quick landscaping solution beyond traditional turf.
Comprehensive Installation Accessories:
- Adhesives and Tapes: A wide array of joining tapes e.g., “LMP Super Seaming Tape,” “Astrostik Self Adhesive Joining Tape” and various adhesives “GripSeam,” “AquaBond Sports Grade Adhesive,” “Ultraflex Adhesive” for secure installation.
- Tools: Essential tools like adhesive applicator guns, mixing paddles, combs, and fitting kits to facilitate the DIY process.
- Underlay and Fabric: Products like “Weed Control Fabric” and “Artificial Grass 7mm Shockpad Underlay” to prepare the ground and enhance comfort and drainage.
- Grooming and Maintenance: Includes specialized tools like “Telescopic Artificial Grass Brush Grooming Rake” and “Turfmatic™ Artificial Grass Sweeper” to maintain the look and longevity of the turf.
Customer-Centric Pricing and Offers:
- Clear Pricing per Square Meter: Prices are prominently displayed, often with “Reduced” prices highlighted, indicating savings.
- “Clearance Rolls” Section: A dedicated area for end-of-roll remnants with significant discounts up to 50% off, appealing to budget-conscious buyers or those with smaller project needs.
- Special Offers: Seasonal promotions like “May Special Offers” and “Free Standard Delivery all orders over £199” encourage larger purchases.
- Click & Collect Discount: A 5% discount for customers who choose to collect their orders, providing a local incentive.
Flexible Delivery and Collection Options:
- Free Standard Delivery: For orders over £199, making larger purchases more economical.
- Express 1-2 Working Day Delivery: An option for those needing their orders quickly.
- Sameday Delivery: An urgent delivery option available by phone or email, catering to immediate project needs.
- Click & Collect: Allows customers to pick up their orders directly, saving on delivery costs and potentially reducing wait times.
Informative Content and Resources:
- Blog: A “From Our Blog” section featuring articles like “The 10-Step Guide to Perfect Grass Turf Installation,” offering practical advice and guidance to customers.
- Request Samples: An explicit option to request samples, crucial for customers to physically examine the grass quality and color before committing to a large purchase.
- Customer Service Links: Direct links to “Delivery Information,” “Returns Policy,” “Cancel Order,” and “Submit Returns Request” make customer support accessible and transparent.
Trust and Credibility Signals: Snuggleprinting.co.uk Reviews
- “Companies We Have Supplied” Section: Lists notable entities, which can build trust and demonstrate their experience with large-scale clients.
- Trustpilot Link: Provides a direct link to their Trustpilot reviews, allowing potential customers to view independent feedback.
- Social Media Presence: Links to Facebook, Pinterest, Twitter, and YouTube, indicating an active online presence and additional channels for customer engagement.

These features collectively aim to provide a comprehensive and user-friendly experience, making Expressgrass.com a robust platform for purchasing artificial grass and related supplies.

Expressgrass.com Returns Policy

Understanding the returns policy of any online retailer is crucial, especially when dealing with large, custom-cut items like artificial grass.

Expressgrass.com provides a “Returns Policy” link in its footer, indicating that they have established guidelines for returns and refunds.

Key Aspects of a Typical Artificial Grass Returns Policy

While the exact details would be found by clicking the specific “Returns Policy” link on Expressgrass.com, a general understanding of how returns are handled for products like artificial grass is beneficial. Most reputable suppliers have similar principles:

Eligibility for Return: Bestwayswimmingpools.co.uk Reviews
- Faulty or Damaged Goods: If the artificial grass or accessories arrive damaged or are deemed faulty, customers typically have the right to return them for a refund or replacement. This is usually covered by consumer protection laws.
- Non-Faulty Goods Change of Mind: This is where it often gets more complex.
  - Standard Accessories: Unused and unopened accessories like tapes, adhesives, tools are generally easier to return within a specified timeframe e.g., 14 or 30 days if the customer changes their mind.
  - Custom-Cut Artificial Grass: This is the most critical point. Artificial grass cut to specific customer dimensions is often non-returnable or subject to significant restocking fees if the customer simply changes their mind. This is because once a roll is cut, it becomes a bespoke item that cannot be easily resold to another customer. Some companies may only accept returns on full, uncut rolls.
Timeframe for Returns:
- There is usually a set period e.g., 14 days under distance selling regulations for most goods, or longer for company-specific policies from the date of delivery within which a return request must be initiated.
Condition of Returned Items:
- Items must typically be returned in their original condition, unused, and in their original packaging.
Return Shipping Costs:
- Faulty/Damaged Items: The seller Expressgrass.com usually covers the return shipping costs for faulty or damaged goods.
- Change of Mind: For non-faulty items returned due to a change of mind, the customer is typically responsible for the return shipping costs. Given the size and weight of artificial grass, these costs can be substantial.
Refund Process:
- Once returned items are received and inspected, refunds are processed. This usually takes a few business days to clear, depending on the payment method and bank.
- For custom-cut items that are accepted for return e.g., under specific circumstances or with a restocking fee, the refund might be partial.

How to Initiate a Return Request on Expressgrass.com

Expressgrass.com explicitly lists a “Submit Returns Request” link in its footer, indicating a formalized process. Epiccycles.ca Reviews

Visit the “Submit Returns Request” Page: Click on this link to access their dedicated returns portal or form.
Provide Order Details: You will likely need your order number, the date of purchase, and details of the items you wish to return.
State Reason for Return: Clearly indicate whether the item is faulty, damaged, or if it’s a change-of-mind return. This helps them direct your request appropriately.
Follow Instructions: The portal or their customer service team will then provide specific instructions on how to package and ship the return, or if a collection will be arranged.
Keep Records: Always retain proof of postage or collection, and any communication with Expressgrass.com regarding your return request.

It is highly recommended that any potential customer or existing customer planning a return carefully review the specific “Returns Policy” document on the Expressgrass.com website itself to understand all the terms and conditions, especially concerning artificial grass cut to order.

Expressgrass.com Contact Information

Clear and accessible contact information is a hallmark of a reliable online business.

Expressgrass.com provides multiple channels for customers to get in touch, catering to different preferences and urgency levels.

Primary Contact Methods

Expressgrass.com prominently displays its contact details, ensuring customers can reach them efficiently.

Phone Numbers: Dnafamily.co.uk Reviews
- General Enquiries / Customer Service: 0800 133 7733 listed at the top of the homepage and in the footer. This is likely the primary number for most customer support needs, including sales questions, order inquiries, and general assistance.
- Sameday Delivery Enquiries: 0844 855 4704 listed specifically for “Need Artificial Grass Today?” on the homepage. This indicates a dedicated line for urgent delivery requests, suggesting a responsive logistics team.
Email:
- While a direct email address isn’t explicitly shown on the homepage, the presence of a “Message Us” link typically directs to an online contact form, which converts the message into an email for their customer service team. This method is suitable for non-urgent inquiries and provides a written record of communication.
Online Messaging / Forms:
- “Message Us” Link: A direct link for sending an online message to their support team. This can be found near the top of the page.
- “Contact Us” Link: Another link in the footer, which usually leads to a more comprehensive contact page with various options, including potentially a contact form.
- “Request Samples” Form: A dedicated form for requesting product samples, streamlining a common customer request.

Physical Address and Company Information

For transparency and legal compliance, Expressgrass.com also provides its company details:

Company Name: Expressgrass.com® is a trading name of Astrotex Ltd.
Company Registration Number: Reg in England & Wales No. 8482859. This allows customers to verify the company’s legal status with Companies House in the UK.
VAT Registration Number: V.A.T Reg No. 163 0025 55. Essential for business customers and for tax purposes.
Location Map: A “Location Map” link is provided in the footer, which would likely show their physical business premises or warehouse location, important for “Click & Collect” services.
Copyright Information: ©1998-2025 Expressgrass.com, indicating a long operational history since 1998, which can be a strong sign of reliability and experience in the industry.

Social Media Presence

Expressgrass.com maintains an active presence on several social media platforms, which can also serve as alternative contact points or sources of information:

Facebook: “Find us on Facebook”
Pinterest: “View our Board on Pinterest”
Twitter: “Follow us on Twitter”
YouTube: “View Videos on YouTube”

While not typically for urgent customer service, these channels can be used for general inquiries, viewing product showcases, or staying updated on promotions. Myticktalk.com Reviews

The variety of contact options provided by Expressgrass.com demonstrates a commitment to customer accessibility and support, allowing users to choose their preferred method of communication for different types of queries.

Expressgrass.com Delivery Information

Efficient and transparent delivery is crucial for an online retailer, especially when dealing with bulky items like artificial grass.

Expressgrass.com provides detailed information regarding its delivery services, aiming to set clear expectations for customers.

Delivery Options and Costs

Expressgrass.com outlines several delivery options to cater to varying customer needs and urgency levels:

Free Standard Delivery: Echoearcare.com Reviews
- Threshold: This service is offered for “all orders over £199.” This incentivizes larger purchases and reduces the overall cost for customers undertaking significant projects.
- Service Level: Standard delivery typically implies a timeframe of a few working days, though the exact duration isn’t specified on the homepage. It’s usually the most economical option.
Express 1-2 Working Day Delivery:
- Availability: This is an “option during checkout,” meaning customers can select it if they require faster delivery.
- Cost: The cost for express delivery would be calculated and displayed during the checkout process, based on the order size, weight, and delivery location.
Sameday Delivery:
- Urgency: This option is highlighted for customers who “Need Artificial Grass Today?”
- Contact Method: To arrange sameday delivery, customers are instructed to “Call 0844 855 4704 or EMAIL US.” This suggests a manual arrangement process due to its expedited nature, likely for specific geographic areas or under certain conditions.

Click & Collect Service

In addition to traditional delivery, Expressgrass.com offers a convenient collection option:

Availability: Customers can “Use Click & Collect at Checkout.”
Discount: A notable benefit is the “5% Click & Collect Discount,” encouraging local customers to pick up their orders and save money.
Location: The “Location Map” link in the footer would provide details on the collection point. This is particularly useful for customers with suitable transport or those in close proximity to their warehouse.

Important Delivery Considerations

While the homepage provides a good overview, customers should delve into the “Delivery Information” section linked in the footer for more specific details:

UK Mainland Delivery: The free delivery offer explicitly mentions “Free UK Mainland Delivery*,” implying that delivery to offshore islands e.g., Northern Ireland, Scottish Highlands and Islands, Channel Islands may incur additional charges or have different service levels.
Delivery Times: The specific cut-off times for placing orders to qualify for next-day or express delivery would be detailed in the full delivery policy.
Delivery Process: Information on how the grass rolls are delivered e.g., kerbside delivery, pallet delivery, whether a signature is required, and what to do if items arrive damaged, would be critical for larger orders.
Access Requirements: For large rolls, information about property access e.g., narrow roads, difficult driveways might be important to ensure a smooth delivery.
Tracking: The presence of a “Delivery Tracking” link suggests that customers will be able to monitor the status of their shipments once dispatched.

By offering a range of delivery speeds and a collection option with a discount, Expressgrass.com aims to provide flexible and customer-friendly logistics for their artificial grass products. Orbitonline.com Reviews

Expressgrass.com Customer Service

Customer service is a vital component of any successful online business, especially for products that may require detailed inquiries or support like artificial grass.

Expressgrass.com demonstrates a commitment to customer support through various accessible channels.

Channels for Customer Interaction

Expressgrass.com provides multiple avenues for customers to seek assistance, ask questions, or resolve issues:

Phone Support:
- General Enquiries: The prominent phone number 0800 133 7733 is available for general customer service, sales questions, and order inquiries. Direct phone contact is often preferred for urgent matters or complex issues that require immediate discussion.
- Sameday Delivery: A separate number, 0844 855 4704, is provided for sameday delivery requests, indicating a dedicated line for time-sensitive logistics.
Online Messaging and Forms: Modakmakers.com Reviews
- “Message Us”: This feature likely leads to an online contact form, allowing customers to send a written message directly through the website. This is convenient for non-urgent queries and provides a digital record of the communication.
- “Contact Us”: A dedicated page accessible via the footer that typically aggregates all contact options and may include a contact form, email address, or other relevant details.
- “Request Samples”: A specific form for ordering product samples, streamlining a common pre-purchase inquiry.
Dedicated Customer Service Links Footer:
- “Delivery Information”: Provides details on shipping, costs, and timings.
- “Returns Policy”: Outlines the terms and conditions for returning products.
- “Cancel Order”: A direct link to initiate an order cancellation.
- “Submit Returns Request”: A formal process for requesting a return.
- “Delivery Tracking”: Allows customers to monitor their order’s shipment status.
- “Companies Supplied”: Showcases their experience with commercial clients, building trust.
- “Customer Reviews”: A link to their Trustpilot page, providing access to independent customer feedback.
Blog and Resources:
- The “Blog” section, with articles like “The 10-Step Guide to Perfect Grass Turf Installation,” serves as a self-help resource, answering common questions and providing guidance, which can reduce the need for direct customer service contact for basic queries.

Building Trust and Transparency

Several elements on the Expressgrass.com website contribute to building customer trust:

Clear Company Information: The inclusion of their trading name Astrotex Ltd., company registration number, and VAT number provides transparency and allows for verification.
External Review Platform: Directing customers to Trustpilot for reviews demonstrates confidence in their service and provides an unbiased view of customer experiences.
Social Media Engagement: Links to platforms like Facebook, Twitter, Pinterest, and YouTube indicate an active and approachable online presence, offering alternative engagement points beyond formal customer service channels.

The comprehensive array of contact methods and supportive resources suggests that Expressgrass.com is structured to provide effective customer service, aiming to assist customers throughout their purchasing and installation journey.

Frequently Asked Questions

What is Expressgrass.com?

Expressgrass.com is an online retailer specializing in artificial grass and related installation accessories, offering a wide range of synthetic turf products for various landscaping and commercial applications in the UK.

What types of artificial grass does Expressgrass.com offer?

Expressgrass.com offers a diverse range of artificial grass, varying in pile height from 6mm to 52mm, density, and specific features, including budget-friendly options, mid-range, premium, and specialized turf like fire-rated grass.

Does Expressgrass.com sell installation accessories?

Yes, Expressgrass.com sells a comprehensive range of installation accessories, including joining tapes, adhesives, weed control fabric, fixing pins, and specialized grooming tools like rakes and power sweepers.

How much does artificial grass cost on Expressgrass.com?

Artificial grass prices on Expressgrass.com vary widely depending on the type and quality, ranging from approximately £4.49 per square meter for budget options to £34.99 per square meter for luxury, high-pile varieties.

Does Expressgrass.com offer free delivery?

Yes, Expressgrass.com offers free standard delivery for all orders over £199 within UK Mainland.

Can I get express delivery from Expressgrass.com?

Yes, Expressgrass.com offers an “Express 1-2 Working Day Delivery” option available during checkout.

Sameday delivery can also be arranged by contacting their customer service team.

Is there a Click & Collect option available?

Yes, Expressgrass.com provides a “Click & Collect” service, allowing customers to pick up their orders and receive a 5% discount on their purchase.

How can I request samples from Expressgrass.com?

Expressgrass.com has a dedicated “Request Samples” option on their website, allowing customers to order samples to assess the quality and feel of the grass before purchasing.

What is Expressgrass.com’s returns policy?

Expressgrass.com has a returns policy, detailed on their website.

While accessories are generally returnable, custom-cut artificial grass may have specific restrictions or be non-returnable if it’s not faulty, which is standard practice in the industry.

How do I cancel an order on Expressgrass.com?

You can cancel an order on Expressgrass.com by logging into your account and using the “Cancel Order” link, or by contacting their customer service via phone or the “Message Us” form.

Does Expressgrass.com have customer reviews?

Yes, Expressgrass.com features a link to their Trustpilot page, where customers can view independent reviews and ratings.

What are the payment methods accepted by Expressgrass.com?

While not explicitly stated on the homepage, typical online retailers like Expressgrass.com usually accept major credit/debit cards Visa, Mastercard and sometimes other payment gateways.

Does Expressgrass.com supply to commercial businesses?

Yes, Expressgrass.com mentions “Companies We Have Supplied,” indicating that they serve commercial clients, including those for sports areas, exhibitions, and local authorities.

Are the artificial grasses UV stabilized?

While not explicitly stated for every product on the homepage, reputable artificial grass suppliers like Expressgrass.com typically ensure their products are UV stabilized to prevent fading and degradation from sunlight. Details would be in specific product descriptions.

Can I install Expressgrass.com products myself?

Yes, Expressgrass.com caters to DIY installers by providing a wide range of installation accessories and offering a blog with guides like “The 10-Step Guide to Perfect Grass Turf Installation.”

What is the ‘UltraYarn’ or ‘U+S Shape Yarn’ mentioned for some products?

These refer to proprietary yarn technologies used in specific artificial grass products by Expressgrass.com, designed to enhance properties like “ultimate spring back,” “super soft pile,” or natural appearance, improving durability and aesthetic appeal.

Does Expressgrass.com offer artificial hedges?

Yes, in addition to artificial grass, Expressgrass.com also sells artificial hedges on expandable trellis frames for instant privacy solutions.

How long has Expressgrass.com been in business?

What should I do if my order arrives damaged?

If your order arrives damaged, you should refer to Expressgrass.com’s “Returns Policy” and initiate a “Submit Returns Request” or contact their customer service immediately to report the issue.

Is Expressgrass.com a UK-based company?

Yes, Expressgrass.com operates as a trading name of Astrotex Ltd., registered in England & Wales with a UK VAT number, confirming its UK base.

Expressgrass.com Reviews