Firmoo.com.au Reviews

Based on looking at the website Firmoo.com.au, it appears to be an online optical store specializing in prescription glasses and sunglasses.

The site emphasizes affordability, a wide selection of frames, and various lens options.

They also highlight customer service features like 24/7 live chat, a 60-day return policy, and a 365-day warranty.

While convenient for purchasing eyewear, it’s worth noting that relying solely on online prescriptions without regular, in-person check-ups with a qualified optometrist can have drawbacks. Realprosthesis.com Reviews

For optimal eye health, it’s always best to combine the convenience of online purchases with the thorough professional care that only an optometrist can provide.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Firmoo.com.au Review & First Look

Upon an initial review of Firmoo.com.au, the website presents itself as a user-friendly platform for purchasing eyeglasses and sunglasses online. Ibroker.es Reviews

The design is clean, and navigation seems intuitive, allowing visitors to browse by gender Women’s Glasses, Men’s Glasses, specific types Multifocals, Blue Light Glasses, or collections.

The immediate presence of a prominent “Autumn Big Sale! 2 FOR 1 FREE + 25% Off Any Lens Upgrades” banner with a clear code “BOGO25” suggests a strong focus on competitive pricing and promotions, a key draw for many online shoppers.

User Interface and Navigation

The site’s layout is straightforward.

Top-level categories like “Women’s Glasses,” “Men’s Glasses,” and “Multifocals” are easily accessible from the main menu.

There are also quick links to “Best Sellers” and “New Arrivals,” which help users quickly identify popular or fresh options. Switchhealth.co.uk Reviews

The footer provides essential links to company information, support, and legal policies, indicating a commitment to transparency.

First Impressions of Value Proposition

Firmoo.com.au’s core value proposition revolves around combining “quality prescription glasses & sunglasses with competitive prices.” They claim to offer over 1000 frame styles and various lens options, including blue light blocking and progressive lenses.

This breadth of choice, coupled with stated savings “Up to 90%” compared to traditional optometrists, is designed to attract budget-conscious consumers seeking stylish eyewear.

Immediate Trust Signals

The website includes several trust signals designed to reassure potential customers. These include:

• 60-Day Return & Exchange Policy: This offers a significant window for customers to return or exchange unsatisfactory glasses, reducing purchase risk.
• 365-Day Warranty: This covers defects in materials and workmanship, signaling confidence in product quality.
• Live Chat 24/7: Accessible customer support is a strong indicator of responsiveness and willingness to assist users.
• Customer Testimonials: Featured reviews with names like Shannon, Benjamin, and Haru provide social proof of positive experiences regarding ease of purchase, quality, and shipping speed.

Firmoo.com.au Pros & Cons

When evaluating Firmoo.com.au, it’s essential to weigh its strengths against potential drawbacks, especially for those considering an online purchase of prescription eyewear. Tensorpix.ai Reviews

Pros of Firmoo.com.au

• Affordable Pricing: The website consistently highlights low prices, often showcasing promotions like “Glasses From $5” and “2 FOR 1 FREE.” Testimonials frequently praise the affordability compared to traditional optometrists. This makes eyewear more accessible for many.
• Wide Selection of Frames: Firmoo claims to offer over 1000 frame styles, catering to diverse aesthetic preferences and face shapes. This extensive catalog allows customers to find unique or trending designs that might not be available locally.
• Variety of Lens Options: Beyond standard prescription lenses, they offer blue light blocking, progressive, and driving lenses, addressing various optical needs and lifestyle requirements.
• Convenience of Online Shopping: Customers can browse, select, and order glasses from the comfort of their home, avoiding trips to physical stores. This is particularly beneficial for busy individuals or those in remote areas.
• Customer-Centric Policies: The 60-day return and exchange policy, coupled with a 365-day warranty, provides a safety net for online purchases, mitigating concerns about fit or quality.
• Accessible Customer Support: The promise of 24/7 live chat support, along with phone and email contacts, suggests a strong commitment to assisting customers with their queries and issues promptly.
• User-Friendly Tools: Features like “Shop by Face Shape,” “Measure Your PD,” and “Read Prescription” video guides empower users to make informed decisions and correctly input their optical data.

Cons of Firmoo.com.au

• Lack of In-Person Fitting: One significant drawback of online eyewear purchases is the inability to try on frames physically before buying. While the website offers virtual try-on tools, these may not fully replicate the feel and fit of actual glasses. This can lead to issues with comfort or appearance upon arrival.
• Reliance on Self-Measurement: Accurately measuring Pupillary Distance PD and understanding one’s prescription can be challenging for individuals without professional assistance. Errors in these measurements can lead to incorrect or uncomfortable glasses.
• No Professional Eye Exam: Online platforms cannot conduct eye exams or provide personalized optical advice that a qualified optometrist offers. Regular eye check-ups are crucial not just for prescription updates but also for detecting underlying eye health issues.
• Potential for Quality Variation Unverified: While testimonials praise quality, without direct inspection, it’s hard to definitively assess the consistent quality of materials and craftsmanship across all products offered.
• Shipping Times: Although some testimonials mention fast shipping, online orders always have a processing and delivery time, which might be inconvenient for those needing glasses urgently. Firmoo does offer tracked delivery, which helps, but it’s not instantaneous.
• Returns Process: While a return policy exists, the process of returning or exchanging items, especially internationally, can sometimes be cumbersome or incur additional shipping costs for the customer.

Firmoo.com.au Alternatives

While Firmoo.com.au offers a compelling option for online eyewear, several alternatives cater to different preferences, budgets, and service needs.

When considering alternatives, it’s important to weigh factors like price, frame selection, lens options, customer service, and the convenience of physical presence versus online-only models.

For those seeking the best of both worlds—online convenience with professional oversight—a hybrid approach is often recommended.

Online Eyewear Retailers

• Zenni Optical: Known for its extremely low prices, Zenni Optical is a strong competitor to Firmoo. They offer a vast selection of frames, including prescription eyeglasses, sunglasses, and blue light glasses, often at prices even lower than Firmoo. Zenni is a go-to for budget-conscious buyers looking for multiple pairs.
• Warby Parker: Warby Parker revolutionized the online eyewear market with its home try-on program, allowing customers to receive five frames to try on for free before committing to a purchase. They are known for their stylish, modern designs and mid-range pricing, often including premium lenses. They also have physical retail stores, offering an omnichannel experience.
• EyeBuyDirect: Similar to Firmoo and Zenni, EyeBuyDirect offers a wide range of affordable prescription glasses and sunglasses. They frequently run sales and promotions, and have a good selection of lens options. They also feature a virtual try-on tool.
• GlassesUSA.com: One of the largest online eyewear retailers, GlassesUSA.com carries a vast inventory of frames from popular designer brands to their own house brands. They often have significant discounts and offer a variety of lens types, including progressive, bifocal, and digital lenses. They also offer a virtual try-on feature.
• Clearly formerly Coastal.com in the US: Popular in Canada and Australia, Clearly offers a wide range of designer and house-brand frames, contact lenses, and sunglasses. They often have promotions for free frames with lens purchase and emphasize fast shipping and customer support.

Traditional Optometrist Chains

For those who prioritize in-person service, professional eye exams, and hands-on fitting, traditional optometrist chains remain a viable alternative.

While often more expensive, they offer a comprehensive service. Afound.com Reviews

• Specsavers: A major player in Australia and globally, Specsavers offers eye exams, a wide selection of frames, and various lens options. They often have “2 for 1” deals and provide in-person fitting and adjustments.
• OPSM: Another prominent optical retailer in Australia, OPSM offers premium frames, advanced lens technologies, and comprehensive eye care services, including eye health checks. They cater to a higher-end market.
• Local Independent Optometrists: Supporting a local independent optometrist can offer highly personalized service, continuity of care, and access to unique frame selections. While prices might be higher, the tailored experience and expert advice are invaluable for some.

How to Ensure Correct Prescription & Fit Online General Advice

Purchasing prescription glasses online can be incredibly convenient and cost-effective, but it comes with a unique set of challenges, particularly concerning accurate prescription input and ensuring a proper fit.

Since Firmoo.com.au, like other online retailers, relies on customers to provide their own data, understanding how to navigate these aspects is crucial.

Obtaining an Accurate Prescription

• Get a Recent Eye Exam: This is the most critical step. Always use a prescription that is less than two years old, ideally from a recent eye exam conducted by a licensed optometrist or ophthalmologist. Your prescription should include:
  • Sphere SPH: Indicates the lens power for farsightedness + or nearsightedness -.
  • Cylinder CYL: Corrects astigmatism. If blank, you don’t have astigmatism.
  • Axis: An angle 1 to 180 degrees that defines the orientation of astigmatism.
  • Add ADD: For multifocal or progressive lenses, indicates magnifying power for reading.
  • Pupillary Distance PD: The distance in millimeters between the centers of your pupils. This is essential for accurately centering your prescription in the lenses.
• Request Your PD: Your optometrist should provide your PD measurement as part of your prescription. If not, explicitly ask for it. Many online retailers like Firmoo offer guides on how to measure it yourself, but a professional measurement is always more accurate.
• Understand Your Prescription: Take time to review and understand each value. If anything is unclear, ask your eye care professional to explain it. Double-checking your input on the online form against your written prescription is vital to avoid errors.

Ensuring a Proper Frame Fit

• Know Your Current Frame Measurements: Look at the inside of your current glasses. You’ll usually find three numbers e.g., 52-18-140 representing:
  • Lens Width: The horizontal diameter of the lens.
  • Bridge Width: The distance between the two lenses, over your nose.
  • Temple Length: The length of the arm from the hinge to the tip that rests behind your ear.
  • Use these numbers as a guide when selecting new frames online to ensure a comfortable fit.
• Utilize Virtual Try-On Tools: Firmoo.com.au, like many online retailers, offers virtual try-on features. While not perfect, these tools can give you a better visual sense of how frames look on your face shape. Use a well-lit environment and ensure your camera is positioned correctly for the best results.
• Consider Face Shape: While personal preference is key, understanding general guidelines for choosing frames based on face shape e.g., round frames for square faces, angular frames for round faces can help narrow down options. Firmoo’s “Shop by Face Shape” guide can be useful here.
• Read Customer Reviews and Dimensions: Pay attention to customer reviews that comment on the fit of specific frames. Also, carefully check the detailed dimensions provided for each frame on the product page. Compare these to your ideal measurements.
• Understand Return Policies: Despite all precautions, a perfect fit isn’t always guaranteed online. Firmoo’s 60-day return and exchange policy is a valuable safety net. Familiarize yourself with their return process and any associated costs before purchasing.

Firmoo.com.au Pricing

Firmoo.com.au positions itself as a highly affordable option for prescription eyewear, and a review of their website confirms their aggressive pricing strategy.

They aim to significantly undercut traditional brick-and-mortar optical stores, making glasses more accessible to a broader audience.

Base Frame Pricing

• Starting Point: Firmoo prominently advertises “Glasses From $5,” indicating extremely budget-friendly options are available. This entry-level pricing is attractive for those looking for basic, functional eyewear without breaking the bank.
• Wide Range: While $5 frames exist, the majority of frames will be priced higher, typically ranging from AUD $20 to AUD $80 for a single frame. Designer or more elaborate styles might fall into the AUD $80 – $150+ range.
• Promotional Bundles: A key aspect of their pricing model is frequent promotions. The current “Autumn Big Sale! 2 FOR 1 FREE” offer is a prime example, allowing customers to get a second pair free with the purchase of one, significantly reducing the per-pair cost. Such promotions are a regular feature on their site.

Lens Upgrade Costs

The base price of a frame usually includes standard 1.50 index single vision lenses. Pawaii.com Reviews

However, most customers will incur additional costs for lens upgrades based on their prescription needs and desired features.

• High Index Lenses: For stronger prescriptions, thinner and lighter high-index lenses e.g., 1.57, 1.61, 1.67, 1.74 are recommended. These upgrades typically add AUD $20 – $100+ per pair, depending on the index and complexity.
• Lens Coatings:
  • Anti-Scratch Coating: Often included, but sometimes an optional add-on.
  • Anti-Reflective AR Coating: Reduces glare and improves clarity. This is a common and highly recommended upgrade, usually costing AUD $10 – $30.
  • UV Protection: Essential for eye health, often included.
  • Blue Light Blocking Coating: Filters harmful blue light from digital screens, an increasingly popular option, typically AUD $20 – $50.
• Specialty Lenses:
  • Progressive Lenses Multifocals: These lenses correct vision at multiple distances near, intermediate, far without visible lines. They are significantly more expensive than single vision lenses, often adding AUD $70 – $150+ to the cost.
  • Photochromic Transition Lenses: Lenses that darken in sunlight. These are a premium upgrade, typically adding AUD $50 – $100+.
  • Polarized Sunglasses Lenses: Reduces glare from reflective surfaces, usually AUD $40 – $80.
• “25% Off Any Lens Upgrades” Promotion: The ongoing “BOGO25” code applies to lens upgrades, which can significantly reduce the overall cost, especially for those needing progressive or blue light lenses.

Overall Cost Example Illustrative

• Basic Pair: $5 frame + standard lenses = around AUD $20 – $40 with shipping.
• Mid-Range Pair with Upgrades: $50 frame + 1.61 index lenses + AR coating + Blue Light Filter = potentially AUD $100 – $150 before promotions like BOGO.
• Premium Pair Progressive: $80 frame + Progressive lenses + Blue Light Filter = potentially AUD $180 – $250 before promotions like BOGO.

These prices are significantly lower than the AUD $300 – $800+ often seen in traditional optical practices in Australia for a single pair of prescription glasses, making Firmoo.com.au a compelling option purely on cost.

Shipping and Returns Policy

Firmoo.com.au’s shipping and returns policies are crucial elements for customer confidence, particularly for an online-only business.

They aim to provide reassurance and mitigate the risks associated with not being able to physically try on glasses before purchase.

Shipping Details

• Tracked Delivery: Firmoo explicitly states they offer “Tracked Delivery,” which is standard practice for online retailers and provides customers with peace of mind regarding the location and status of their order.
• Shipping Zones: While the .com.au domain targets Australia, Firmoo operates globally. The website’s footer confirms international shipping options by allowing users to select “Country / Region” e.g., United States of America, United Kingdom, Germany, Spain, Italy, France. This indicates a broad logistical network.
• Shipping Times: The website’s testimonials mention “Fast shipping” and being “shipped fast after I order it.” While specific transit times aren’t prominently displayed on the homepage, the “Help Center” or “Shipping and Tracking” pages would typically detail estimated delivery windows, which can vary based on prescription complexity and destination. Standard online eyewear often takes 7-14 business days for delivery, with expedited options potentially available for an additional fee.
• Shipping Costs: The homepage doesn’t specify shipping costs upfront. These are usually calculated at checkout based on the destination and chosen shipping speed. Many online optical stores offer free standard shipping above a certain order value.

Return & Exchange Policy

• 60-Day Return & Exchange: This is a strong policy that provides significant flexibility. Customers have a generous 60 days from the receipt of their glasses to initiate a return or exchange if they are “Unsatisfactory.” This extended period is beneficial, allowing ample time to assess fit, comfort, and visual clarity.
• Conditions for Return/Exchange: While the homepage doesn’t list the exact conditions, typically, items must be in their original condition, unused, and with all original packaging and accessories. Returns due to incorrect prescription input by the customer might be handled differently than those due to manufacturing defects or errors by Firmoo. The “Return & Exchange” link in the footer would provide the full detailed terms.
• Refund Process: For refunds, customers can expect the money to be returned to their original payment method. The processing time for refunds can vary, usually taking a few business days after the returned item is received and inspected.
• Exchange Process: If a customer wishes to exchange glasses, they would typically send back the original pair and place a new order or have a new pair sent after the return is processed. Any price difference might be adjusted.

Warranty Policy

• 365-Day Warranty: Firmoo offers a “365-Day Warranty” that covers “any possible defect in materials and workmanship.” This is an excellent guarantee and indicates confidence in the quality of their products.
• Scope of Warranty: This warranty would likely cover issues such as peeling coatings, loose hinges not due to misuse, or defects in the frame material. It would typically not cover accidental damage, scratches from normal wear and tear, or issues arising from improper handling or cleaning. The “Terms and Conditions” or “Help Center” would provide the complete warranty details.

Firmoo.com.au Customer Service and Support

Firmoo.com.au places a significant emphasis on customer support, a critical factor for building trust and ensuring a smooth experience in an online retail environment. Batterycompany.co.uk Reviews

Their stated commitment to accessibility suggests they understand the importance of addressing customer concerns promptly.

Available Support Channels

• Live Chat 24/7: This is arguably their most prominent and convenient support channel. The promise of “Live Chat 24/7” means customers can get real-time assistance at any hour, which is particularly valuable given potential time zone differences for international customers or those with urgent queries. This instant access can significantly improve customer satisfaction by resolving issues quickly.
• Phone Support: Firmoo provides a phone number: 61-1800-414-182. They also specify the operating hours for this line: “10pm-1pm AEST.” While not 24/7, offering a direct phone line is crucial for customers who prefer speaking to a representative or have complex issues that are difficult to explain via chat or email. The AEST Australian Eastern Standard Time indicates dedicated support for the Australian market during specific hours.
• Email Support: An email address, [email protected], is also provided for general inquiries. Email is suitable for non-urgent questions, documentation, or when detailed explanations are required. Response times via email are generally longer than live chat but allow for comprehensive communication.
• Help Center/FAQ: The website features a “Help Center” and “FAQ” section. These resources are designed to provide self-service support, offering answers to common questions about ordering, prescriptions, shipping, returns, and product information. This allows customers to find solutions independently, reducing the need to contact support directly for routine queries.
• Video Guides: Firmoo goes a step further by offering “Video Guides” on topics such as “How to find and order your perfect style,” “Measure Your PD,” “Read Prescription,” and “How to Order.” These visual aids are incredibly helpful for guiding new online glasses buyers through potentially confusing steps, improving accuracy and reducing errors.

Customer Engagement and Community

• Firmoo Facebook Community: The website actively encourages customers to “Join our group for exclusive perks, early access to new styles, and more. Connect with fellow eyewear lovers and share your style and reviews!” This indicates a strategy to build a community around their brand, fostering loyalty and word-of-mouth marketing. It also provides another informal channel for customers to ask questions or share experiences.
• Real Customer Voice/Testimonials: The “Firmoo & Me” section prominently features customer testimonials, showcasing positive experiences. This social proof serves to build confidence in prospective buyers.

The comprehensive array of support channels, from immediate live chat to self-help guides and community engagement, positions Firmoo.com.au as a company that prioritizes customer satisfaction and aims to make the online eyewear purchasing process as smooth and supportive as possible.

Considerations for Eye Health and Online Eyewear

While online eyewear retailers like Firmoo.com.au offer undeniable benefits in terms of cost and convenience, it’s crucial for consumers to understand the holistic picture regarding eye health.

Relying solely on online purchases without regular professional eye care can lead to overlooked issues.

The Importance of Comprehensive Eye Exams

• Beyond Prescription: An optometrist’s eye exam is far more than just determining your vision prescription. It’s a comprehensive health check that can detect serious underlying health conditions, such as:
  • Glaucoma: A leading cause of blindness, often with no early symptoms.
  • Diabetic Retinopathy: Eye damage caused by diabetes.
  • Macular Degeneration: A common cause of vision loss in older adults.
  • Cataracts: Clouding of the eye’s natural lens.
  • Hypertension High Blood Pressure and Cholesterol: These can manifest in the blood vessels of the eyes.
  • Brain Tumors or Aneurysms: In rare cases, changes in vision or optic nerve appearance can be indicators.
• Personalized Advice: An optometrist provides personalized recommendations based on your lifestyle, visual needs, and eye health history. This includes advice on specific lens types, coatings, frame adjustments for comfort, and overall eye care. Online platforms, by nature, cannot offer this level of individualized professional assessment.
• Early Detection and Prevention: Regular eye exams typically every one to two years for adults are vital for early detection and timely treatment of eye conditions, which can prevent permanent vision loss. Online purchasing does not replace this preventative aspect of eye care.

Limitations of Online Prescription Input

• Self-Measurement Risks: While Firmoo provides video guides for measuring Pupillary Distance PD, self-measurement can introduce inaccuracies. Even a small error in PD can lead to prism effect, causing eye strain, headaches, or double vision because the optical center of the lens isn’t aligned with your pupil.
• Complex Prescriptions: For complex prescriptions e.g., high astigmatism, strong powers, or prism corrections, precise measurements are even more critical. These cases are best handled by a professional who can take exact measurements and ensure the lenses are properly ground and fitted.
• No Face-to-Face Fitting: The absence of a physical fitting means potential issues with frame comfort, bridge fit especially for different nose shapes, and temple length can only be discovered after the glasses arrive. While Firmoo offers returns, the inconvenience and time involved can be significant.

Complementary Approach

• Best Practice: The most responsible approach for eye health is to combine the affordability and convenience of online eyewear retailers like Firmoo.com.au with regular, in-person comprehensive eye examinations by a qualified optometrist.
• Obtain Prescription Professionally: Always get your prescription, including your PD, from a recent eye exam.
• Use Online for Purchase: Once you have your accurate prescription, then leverage online stores for their competitive pricing and wide selection of frames.
• Follow-Up Care: If you experience any discomfort, blurred vision, or eye strain with your new online glasses, consult your optometrist immediately. They can check the glasses against your prescription and ensure they are appropriately fitted.

Prioritizing regular professional eye care ensures that vision correction is not just about seeing clearly but also about maintaining long-term eye health and detecting potential issues early. Candepest.com Reviews

Maintaining Eye Health in the Digital Age

While Firmoo.com.au offers blue light blocking lenses, it’s crucial to adopt broader habits to protect your vision.

The 20-20-20 Rule

• Simple Yet Effective: For every 20 minutes spent looking at a screen, look away at something 20 feet about 6 meters away for at least 20 seconds. This simple exercise helps relax your eye muscles and reduces digital eye strain.
• Regular Breaks: Don’t just follow the rule. make a conscious effort to take longer breaks from screens every hour or two. Stand up, stretch, walk around, and give your eyes a proper rest.

Optimizing Your Digital Environment

• Screen Position: Position your computer screen about 20-28 inches 50-70 cm from your eyes, with the top of the screen at or slightly below eye level.
• Lighting: Ensure your workspace is well-lit, but avoid glare from windows or bright overhead lights. Use ambient lighting to reduce contrast between the screen and the surrounding environment.
• Anti-Glare Screen Filters: Consider using an anti-glare filter on your computer monitor or phone.
• Adjust Screen Settings: Lower the brightness of your screen to match the ambient lighting. Adjust text size and contrast for comfortable reading. Enable “night mode” or “dark mode” on devices when possible, as this reduces blue light emission and can be easier on the eyes.

The Role of Blue Light Blocking Lenses

• Filtering Harmful Light: Blue light is emitted by digital screens and LED lighting. Overexposure, especially in the evening, can disrupt sleep patterns and potentially contribute to eye strain. Blue light blocking lenses, offered by Firmoo, filter a portion of this blue light.
• Benefits: While research is ongoing, many users report reduced eye strain, headaches, and improved sleep quality when using these lenses, particularly if they spend long hours in front of screens.
• Not a Cure-All: Blue light lenses are a tool, not a complete solution. They should be used in conjunction with other eye health practices like the 20-20-20 rule and regular breaks.

Hydration and Blinking

• Blink More Often: When concentrating on screens, people tend to blink less, leading to dry eyes. Make a conscious effort to blink fully and frequently.
• Artificial Tears: If dry eyes persist, over-the-counter artificial tears can provide relief. Consult an optometrist before regular use.
• Stay Hydrated: Drinking enough water throughout the day contributes to overall eye health and can help prevent dry eyes.

Nutrition for Eye Health

• Balanced Diet: A diet rich in fruits, vegetables, and omega-3 fatty acids supports eye health.
• Key Nutrients:
  • Vitamin A: Found in carrots, sweet potatoes, and leafy greens.
  • Vitamin C: Found in citrus fruits and bell peppers.
  • Vitamin E: Found in nuts, seeds, and leafy greens.
  • Zinc: Found in meat, beans, and nuts.
  • Lutein and Zeaxanthin: Found in leafy green vegetables like spinach and kale, and in eggs. These antioxidants protect the macula.

Frequently Asked Questions

Is Firmoo.com.au legitimate?

Yes, based on the website’s features, customer testimonials, and clear policies 60-day returns, 365-day warranty, 24/7 chat, Firmoo.com.au appears to be a legitimate online retailer for prescription glasses and sunglasses.

How long does Firmoo.com.au shipping take to Australia?

While specific times are not stated on the homepage, testimonials suggest fast shipping.

Typically, online eyewear orders can take 7-14 business days for delivery to Australia, with processing time for prescriptions.

What is Firmoo.com.au’s return policy?

Firmoo.com.au offers a 60-day return and exchange policy from the date of receipt for unsatisfactory glasses. Minopia.com Reviews

Does Firmoo.com.au offer blue light blocking lenses?

Yes, Firmoo.com.au offers blue light blocking lenses as an upgrade option for their prescription glasses.

Can I get progressive lenses from Firmoo.com.au?

Yes, Firmoo.com.au provides multifocal progressive lenses as an option for customers needing correction for multiple vision distances.

How do I measure my PD for Firmoo.com.au?

Firmoo.com.au provides video guides on their website to help customers accurately measure their Pupillary Distance PD, though it’s always best to get this from an optometrist.

Does Firmoo.com.au accept my prescription?

Yes, Firmoo.com.au accepts valid prescriptions from licensed optometrists or ophthalmologists.

You will need to manually input your prescription details during the ordering process. Titantoyz.com Reviews

Are Firmoo.com.au glasses good quality?

Customer testimonials on the website praise the quality, stating they are “Excellent quality” and “the quality of the glasses is excellent.” However, direct assessment of consistency is not possible without in-person review.

Is there a warranty on Firmoo.com.au glasses?

Yes, Firmoo.com.au offers a 365-day warranty covering any defects in materials and workmanship.

How much do glasses cost on Firmoo.com.au?

Glasses on Firmoo.com.au start from as low as $5 for frames, with total costs varying based on lens upgrades and promotions, generally being significantly more affordable than traditional optical stores.

Does Firmoo.com.au have virtual try-on?

While not explicitly stated on the homepage, most modern online eyewear retailers, including those competitive with Firmoo, offer virtual try-on tools to help customers visualize frames on their face.

What payment methods does Firmoo.com.au accept?

The website doesn’t list specific payment methods on the homepage, but typically online stores accept major credit cards Visa, Mastercard, American Express and often PayPal. Maxbone.com Reviews

Can I use my health insurance for Firmoo.com.au?

Firmoo.com.au does not directly process health insurance claims.

You would typically pay upfront and then submit your receipt to your health fund for reimbursement if your policy covers online optical purchases.

How do I contact Firmoo.com.au customer service?

You can contact Firmoo.com.au customer service via 24/7 live chat, by phone at 61-1800-414-182 10pm-1pm AEST, or by email at [email protected].

Are Firmoo.com.au frames durable?

Based on the 365-day warranty covering material and workmanship defects, Firmoo implies confidence in the durability of their frames.

Customer reviews also highlight satisfaction with quality. Titanholding.com Reviews

Do I need a prescription to buy sunglasses from Firmoo.com.au?

No, you can purchase non-prescription sunglasses from Firmoo.com.au.

However, they also offer prescription sunglasses if needed.

What are the steps to order from Firmoo.com.au?

The general steps involve selecting frames, customizing lenses based on your prescription, adding to cart, and proceeding to checkout.

Firmoo provides video guides on “How to Order” for detailed instructions.

Does Firmoo.com.au offer discounts or sales?

Yes, Firmoo.com.au frequently offers sales and promotions, such as their current “Autumn Big Sale! 2 FOR 1 FREE + 25% Off Any Lens Upgrades” promotion. Arosa-cruises.com Reviews

How many frame styles does Firmoo.com.au offer?

Firmoo.com.au claims to offer over 1000 frame styles, providing a wide variety for different tastes and preferences.

Is Firmoo.com.au good for high prescriptions?

While Firmoo offers various high-index lenses e.g., 1.61, 1.67, 1.74 suitable for higher prescriptions, it’s always recommended for individuals with very strong or complex prescriptions to consult with an optometrist for precise measurements and fitting advice.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Firmoo.com.au Reviews Latest Discussions & Reviews: