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Based on checking the website, Fixed.net offers a range of services centered around WordPress and WooCommerce maintenance, security, and hosting.

Their primary aim is to provide instant technical support and expert management for websites built on these platforms.

This can be a real time-saver for businesses and individuals who rely on their online presence and need reliable assistance to keep their sites running smoothly and securely.

Given the technical nature of website management, having a dedicated team like Fixed.net can offer peace of mind, allowing site owners to focus on their core activities without getting bogged down by technical glitches or security concerns.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Fixed.net Review & First Look

Fixed.net positions itself as a comprehensive solution for WordPress and WooCommerce website owners, offering a suite of services designed to ensure smooth operation, robust security, and reliable hosting.

Upon first glance, the website presents a clean, professional interface with clear calls to action, emphasizing their 24/7 availability and expertise.

Initial Impression: The site immediately highlights its core offerings: “maintain, host & secure your WordPress website.” This direct approach helps visitors quickly understand the value proposition.
Target Audience: It’s evident they’re targeting small to medium-sized businesses, e-commerce stores, and individual website owners who may not have the technical expertise or time to manage their WordPress sites.
Trust Signals:
- Prominent display of customer testimonials with 5-star ratings.
- Mention of managing “over 8,000 WordPress websites.”
- Claims of a “5.0 out of 5 based on 784 reviews” reinforces perceived reliability.
- Highlighting “30+ full-time expert WordPress technicians, in three global offices, always online” adds credibility and suggests extensive support.
Key Services Advertised:
- WordPress Technical Support: For urgent issues and ongoing fixes.
- WordPress Hosting: Superfast Cloud Servers, with options for dedicated hosting.
- Expert Management: Covering updates, security, backups, and performance optimization.

The overall presentation suggests a professional service provider focused on delivering essential WordPress management solutions.

Understanding the Core Value Proposition

Fixed.net’s core value proposition revolves around offloading the technical burden of WordPress management from website owners. This includes:

Time-Saving: By handling updates, security, and troubleshooting, they free up website owners’ time.
Expertise Access: Providing access to a team of specialized WordPress engineers without the overhead of hiring in-house staff.
Peace of Mind: Constant monitoring, backups, and security measures aim to reduce the stress associated with website downtime or cyber threats.
Cost-Effectiveness: For many small businesses, subscribing to a service like Fixed.net can be more economical than managing these tasks internally or on a per-incident basis.

According to a study by Sucuri, over 61% of hacked websites in Q3 2023 were WordPress sites, emphasizing the critical need for proactive security and maintenance. Fixed.net aims to address this pain point directly. Toddsnyder.com Reviews

Fixed.net Features

Fixed.net offers a robust set of features designed to cover almost every aspect of WordPress website management.

These features are categorized into key areas, ensuring comprehensive care for your site.

Comprehensive WordPress & Plugin Updates

Manual Updates: Unlike automated scripts, Fixed.net states their “expert team” handles updates for WordPress core, themes, and plugins. This is crucial as automated updates can sometimes break site functionality.
Staging Environment: They mention staging major upgrades before putting them live. This allows for testing new updates in a non-live environment, preventing potential issues from affecting the live site.
Breakage Prevention: Their claim is to ensure updates “don’t break your website,” which is a significant concern for many site owners.

Robust Security & Malware Protection

Proactive Monitoring: Constant monitoring for vulnerabilities in software, plugins, and custom code changes.
Malware Cleanup & Prevention: Ensuring websites are “clean of malware, and stays that way.” This is vital, especially with the rising number of cyber threats targeting WordPress sites.
DDoS Protection: While not explicitly detailed, comprehensive security usually includes measures against distributed denial-of-service attacks.

24/7/365 Expert Technical Support

Multi-Channel Support: Availability via phones, chat, and tickets at any time.
Direct Engineer Access: The promise to “speak to an engineer, whenever you need” is a significant advantage, often missing with lower-tier support services.
Technical Fixes & Changes: Beyond just fixing broken elements, they also offer to make technical fixes and changes to the website.

Daily Backups & Uptime Monitoring

Multiple Daily Backups: Taking “full backups of your site and database multiple times a day,” and storing them securely. This is a critical safety net.
Long-Term Retention: Backups are kept “for as long as you have a subscription,” offering extended data recovery options.
Uptime Monitoring: Ensuring the site is always accessible, often with alerts if downtime occurs.

Performance Optimization & Superfast Hosting

Site Tweaks: Engineers “tweak” and ensure the site is running smoothly, likely involving database optimization, caching, and image compression.
Load Time Monitoring: Actively monitoring site load times to identify and resolve bottlenecks.
Cloud Hosting: Offering “Superfast Cloud Servers” as an optional, but highly recommended, hosting solution. Quality hosting is fundamental for site speed and reliability.

Initial Site Audit & Onboarding

Comprehensive Initial Audit: Experts perform an initial audit to assess the site’s current health and identify any existing issues.
Bug & Problem Reporting: Clients can bring “bugs and problems,” including security or malware concerns, to their attention during this phase.
Dedicated Concierge Team: A personalized onboarding process that includes setting up backups and tailoring the service to specific needs.

These features collectively aim to provide a hands-off, expert-managed solution for WordPress and WooCommerce websites, addressing common pain points like security breaches, performance issues, and the complexities of updates.

Fixed.net Pros & Cons

When evaluating any service, it’s essential to weigh its advantages and disadvantages.

Based on the information presented on their website, Fixed.net offers several compelling benefits, but also has considerations that might influence a user’s decision. Islamicwallartstore.com Reviews

Fixed.net Pros

24/7/365 Expert Support: This is a huge selling point. Knowing that a team of experienced engineers is available around the clock to address issues can be invaluable, especially for e-commerce sites or businesses with global audiences.
Proactive Maintenance & Security: Their emphasis on constant monitoring, manual updates, and malware protection means less worry for the site owner. This proactive approach can prevent issues before they escalate.
Daily Backups: Multiple daily backups stored securely provide a critical safety net against data loss due to hacks, errors, or server failures.
Performance Optimization: Beyond just fixing problems, their service includes optimizing site speed and performance, which is crucial for user experience and SEO.
Comprehensive Onboarding & Auditing: The initial audit and dedicated concierge team ensure a smooth transition and address existing issues from the outset.
Transparent Fixed Pricing: Their clear pricing structure for different plans One-off Task, Care Plan, Unlimited Plan helps users budget effectively without hidden costs.
Specialization in WordPress/WooCommerce: By focusing solely on these platforms, they can offer deeper expertise than a general IT support company.
Positive Customer Reviews: The numerous 5-star reviews prominently displayed on their site suggest a high level of customer satisfaction.

Fixed.net Cons

Cost for Smaller Sites/Budgets: While competitive for comprehensive management, the monthly subscription fees might be substantial for very small personal blogs or websites with extremely limited budgets, especially compared to doing all maintenance in-house. For example, the Care Plan starts at £29/month when billed annually, which might be a stretch for some.
Dependency on External Service: By relying on Fixed.net, website owners cede a degree of control over the immediate execution of tasks. While beneficial for freeing up time, some power users prefer direct control.
No Free Trial for Subscription Plans: While they offer a “One-off Task,” there doesn’t appear to be a free trial for their ongoing Care or Unlimited plans, which could deter some users from committing without experiencing the full service first.
Specific Scope: They specialize in WordPress and WooCommerce. If a user has websites on other platforms e.g., Shopify, Squarespace, Fixed.net would not be a solution for those.
Potential for Over-Service for Basic Needs: For a very simple, static WordPress site with minimal traffic and infrequent updates, the comprehensive features of the Care or Unlimited plans might be more than truly necessary, making it potentially over-servicing for basic requirements.

In essence, Fixed.net seems to excel in providing peace of mind and expert support for those who prioritize their website’s health, security, and performance.

The primary “con” is often related to the investment required, which is a trade-off for professional, ongoing service.

Fixed.net Pricing

Fixed.net adopts a clear, tiered pricing model designed to cater to different levels of WordPress maintenance and support needs, ranging from single fixes to comprehensive, ongoing management.

All prices are typically displayed monthly or yearly, with discounts for annual billing.

One-off Task

Price: £59 approximately $75-$80 USD, depending on exchange rates.
Purpose: This plan is ideal for users facing an immediate, specific issue that needs fixing.
Examples of Tasks:
- Malware removal
- WordPress migration
- Fixing a broken site e.g., white screen of death
- Contact forms error
- WooCommerce checkout error
Benefit: Provides a quick, expert solution without committing to a recurring subscription. It’s a good entry point to test their service quality for urgent needs.

Care Plan

Price: Starts at £29/month when billed annually £39/month billed monthly. This often translates to around $37-$50 USD per month.
Purpose: Designed for ongoing maintenance, security, and basic support for a single WordPress site.
Key Inclusions:
- WordPress maintenance
- Security & malware protection
- Plugin & theme updates
- Superfast WordPress hosting
- Premium email
- Website backups
- Website monitoring
- 24/7 technical support
Target User: Small businesses, bloggers, and individuals who need reliable, continuous support and hosting without managing it themselves.
Financial Advantage: Opting for annual billing offers a significant saving, often equivalent to “two months free.”

Unlimited Plan

Price: Starts at £59/month when billed annually £79/month billed monthly. This is roughly $75-$100 USD per month.
Purpose: Offers all features of the Care Plan plus “unlimited website tasks,” indicating a more hands-on, comprehensive management approach for a single site.
Key Inclusions beyond Care Plan:
- Staging sites
- Unlimited website tasks e.g., small technical fixes, content changes, minor design tweaks
- Speed and page optimisation
- A dedicated server 8GB
- SLA Service Level Agreement
Target User: Growing businesses, e-commerce stores, and active websites that require frequent updates, performance tuning, and more extensive technical assistance beyond just maintenance.
Benefit: The “unlimited tasks” feature can be a must for businesses that frequently need minor adjustments or technical help but don’t want to hire a full-time developer.

Note on Pricing Variation: The website shows various price points for the Care and Unlimited plans, which appear to be related to promotional offers or different billing cycles, with options like £26.10/mo, £21.75/mo, £20.30/mo, £18.50/mo, and £14.50/mo for the Care Plan. Similarly, the Unlimited Plan has variations like £53.10/mo, £44.25/mo, £41.30/mo, £38.35/mo, and £29.5/mo. It’s crucial for prospective customers to clarify the exact pricing applicable to them upon inquiry or checkout. The primary advertised annual price is £29/mo for Care and £59/mo for Unlimited. Newentor.com.au Reviews

Overall Value: Fixed.net’s pricing strategy aims to provide clear value for the level of service offered. The “One-off Task” is highly accessible for immediate needs, while the subscription plans offer increasing levels of proactive management and support, justified by the expertise and 24/7 availability.

Fixed.net Alternatives

While Fixed.net offers a robust set of services, the market for WordPress maintenance, security, and hosting is quite competitive.

Depending on specific needs, budget, and desired level of involvement, several alternatives offer similar or complementary services.

Managed WordPress Hosting Providers

Many hosting companies now offer “Managed WordPress Hosting,” which includes some level of core WordPress updates, security monitoring, and performance optimization.

WP Engine:
- Focus: Premium managed WordPress hosting with strong emphasis on speed, security, and developer tools.
- Pros: Excellent performance, robust security, staging environments, 24/7 expert support.
- Cons: Generally more expensive than shared hosting, some control might be limited for advanced users.
- Best for: Businesses and agencies that prioritize performance and have higher traffic.
Kinsta:
- Focus: High-performance managed WordPress and WooCommerce hosting built on Google Cloud Platform.
- Pros: Superior speed, daily backups, advanced security features, excellent scalability, 24/7 support.
- Cons: Higher price point, not suitable for very small budgets.
- Best for: High-traffic e-commerce sites, demanding applications, and agencies.
SiteGround:
- Focus: Managed WordPress hosting known for good performance, strong security, and excellent customer support.
- Pros: Affordable, staging tools, free SSL, daily backups, good for beginners.
- Cons: Resource limits on cheaper plans, renewals can be significantly higher.
- Best for: Small to medium-sized businesses and bloggers looking for a balance of features and affordability.

Dedicated WordPress Maintenance Services

These services often operate similarly to Fixed.net, focusing specifically on ongoing care rather than just hosting.

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WP Buffs:
- Focus: Comprehensive WordPress care plans, including unlimited edits, speed optimization, daily security scans, and dedicated support.
- Pros: Wide range of services, proactive approach, 24/7 support, caters to agencies with white-label solutions.
- Cons: Can be expensive for basic sites, less emphasis on hosting though they can recommend.
- Best for: Agencies, busy entrepreneurs, and websites requiring frequent attention and expert assistance.
GoWP:
- Focus: Provides WordPress maintenance, support, and content edits, often targeting agencies with white-label partnerships.
- Pros: Flat-rate unlimited small fixes, daily backups, malware cleanup, fast response times.
- Cons: Primarily geared towards agencies, potentially less direct for individual site owners.
- Best for: Agencies looking to outsource client maintenance, or individual sites needing ongoing small tasks.

Freelance WordPress Developers/Agencies

Focus: Hiring individual freelancers or small agencies for project-based work or retainer services.
Pros: Highly customized solutions, direct communication, potential for long-term relationships.
Cons: Varies widely in quality and reliability, can be more expensive for ongoing work, finding the right fit takes time.
Best for: Complex custom projects, unique requirements, or those who prefer a more personalized, one-on-one approach.

DIY with Plugins and Manual Efforts

Focus: Managing WordPress maintenance, security, and backups using plugins and personal technical skills.
Pros: Cost-effective if you value your time low, full control over every aspect.
Cons: Time-consuming, requires technical knowledge, higher risk of errors or security breaches if not done correctly, no 24/7 expert support.
Best for: Tech-savvy individuals with simple sites, very limited budgets, or those passionate about managing every detail themselves. Popular plugins for this include:
- Security: Wordfence, Sucuri Security
- Backups: UpdraftPlus, Duplicator
- Performance: WP Rocket, LiteSpeed Cache
- Maintenance: WP-Optimize

The choice among these alternatives depends heavily on factors like budget, technical comfort level, website complexity, and the criticality of uptime and performance for the business.

Fixed.net carved its niche by offering a balanced package of hosting, maintenance, and 24/7 support under clear pricing.

How to Cancel Fixed.net Subscription

While Fixed.net’s website doesn’t explicitly detail a step-by-step cancellation process on a dedicated page, standard industry practices and common user expectations suggest a few typical methods for subscription cancellation.

Given their emphasis on 24/7 support, direct communication is likely the primary route. Creative-cables.com.au Reviews

Recommended Cancellation Method: Direct Communication

The most straightforward and often most effective way to cancel a Fixed.net subscription is to directly contact their support team.

Utilize 24/7 Support Channels: Fixed.net prominently advertises “24/7/365 by our expert team of engineers” available via:
- Phone: Call their advertised support number e.g., +442030954272. This is often the quickest way to confirm cancellation and get any necessary paperwork.
- Live Chat: Look for a live chat widget on their website. This allows for instant messaging with a representative.
- Support Ticket/Email: If phone or chat isn’t immediately available or preferred, submit a support ticket through their contact page or send an email to their official support address.
Provide Necessary Information: When contacting them, be prepared to provide:
- Your account name or associated email address.
- The specific subscription plan you wish to cancel.
- Any relevant account or billing ID.
- A clear statement that you wish to cancel your subscription.
Request Confirmation: Always request a written confirmation of your cancellation via email or a ticket reference number. This serves as proof that you initiated the cancellation process.
Inquire About Billing Cycle: Clarify when your current billing cycle ends and if any prorated refunds are applicable, though most subscription services do not offer prorated refunds for the current period. Understand when the final charge will occur.

Checking Your Account Dashboard

Some services offer a self-service option within a user’s account dashboard.

Log In: Access your Fixed.net client area or account dashboard using your credentials.
Locate Subscription/Billing Section: Navigate to sections typically labeled “My Services,” “Subscriptions,” “Billing,” or “Account Settings.”
Look for Cancellation Option: Within this section, there might be an option to “Cancel Service,” “Manage Subscription,” or “Downgrade.”
Follow On-Screen Prompts: If found, follow the prompts to complete the cancellation. Ensure you proceed through all steps until you receive a final confirmation.

Important Considerations:

Timing: Check your billing date. To avoid being charged for the next period, initiate cancellation well in advance of your next billing cycle. Many services require a notice period e.g., 7 days before the next billing date.
Data Retention: Inquire about their data retention policy post-cancellation. For example, how long will they keep your website backups after your subscription ends? You should download any critical data before cancelling.
Associated Services: If Fixed.net provides hosting, understand the implications of cancelling. You will need to migrate your website to a new host before cancelling to avoid downtime.

Always ensure you have a backup of your website independent of Fixed.net’s service before initiating a cancellation, especially if they are also your host.

This ensures you retain full control over your data. Rayconglobal.com Reviews

How to Cancel Fixed.net Free Trial

Fixed.net’s website does not explicitly mention a “free trial” for its ongoing subscription plans Care Plan or Unlimited Plan. Instead, it highlights a “One-off Task” for £59, which is a paid service for a single fix.

Therefore, the concept of cancelling a “free trial” in the traditional sense may not apply directly to their recurring services.

However, if Fixed.net were to introduce a traditional free trial in the future, or if a user mistakenly believes a trial is in progress due to an initial limited-time offer, the cancellation process would generally follow similar principles to subscription cancellation, but with an emphasis on avoiding any charges.

Hypothetical Free Trial Cancellation Steps:

If Fixed.net ever offers a time-limited free trial for its Care or Unlimited plans, here’s how one would typically proceed to cancel before being charged:

Identify Trial End Date: The most crucial step is to know the exact date your free trial period concludes. This information would usually be provided during the trial sign-up process via email confirmation or within your account dashboard. Mark this date clearly.
Access Your Account Dashboard:
- Log into your Fixed.net account.
- Navigate to sections such as “My Services,” “Subscriptions,” “Billing,” or “Account Settings.”
Locate Trial Information: Look for any indication of your active trial, its end date, and options to manage or cancel it.
Initiate Cancellation:
- Self-Service if available: Some services provide a direct “Cancel Trial” or “Do not renew” button within the dashboard. If present, click it and follow any subsequent prompts.
- Contact Support most likely method: If a self-service option isn’t evident, immediately contact Fixed.net’s 24/7 support team.
  - Phone: Call their advertised support number.
  - Live Chat: Use the live chat feature on their website.
  - Email/Support Ticket: Send a clear email or open a support ticket stating your intention to cancel the free trial and ensure you are not charged.
Request Confirmation: Always ask for a written confirmation that the trial has been successfully cancelled and that no charges will be incurred. This is vital proof.
Verify No Charges: After the trial’s supposed end date, check your payment method credit card statement, bank account to ensure no unauthorized charges have been applied.

Current Situation for “One-off Task”: Fantasticspins.com Reviews

Since Fixed.net currently offers a “One-off Task” at £59 rather than a free trial for ongoing service, there isn’t a “trial” to cancel.

This single payment service is for a specific, immediate fix.

Once the task is completed, there’s no recurring subscription to cancel unless you later sign up for a Care or Unlimited plan.

Important Note for Any Service with a Trial:

Always read the terms and conditions of any “free trial” very carefully before signing up. Pay close attention to: Dopper.com Reviews

Automatic Enrollment: Whether the trial automatically converts to a paid subscription.
Cancellation Window: The specific period within which you must cancel to avoid charges.
Cancellation Method: The exact steps required to cancel e.g., self-service, email, phone call.

In summary, for Fixed.net, focus on their direct communication channels if you wish to inquire about or cancel any service.

Fixed.net vs. Competitors

When considering Fixed.net, it’s helpful to understand how it stacks up against some of its direct and indirect competitors in the WordPress maintenance, security, and hosting space.

Each service has its strengths, catering to different user needs and budgets.

Fixed.net vs. Managed Hosting Providers e.g., WP Engine, Kinsta

Fixed.net: Offers comprehensive maintenance, security, and optional superfast hosting as part of their packages. Their core strength is their 24/7 expert team handling active fixes and optimizations. They focus purely on WordPress and WooCommerce.
- Pros: All-in-one solution for maintenance, security, and hosting. 24/7 direct engineer support for fixes. clear pricing for ongoing tasks.
- Cons: Hosting might not be as hyper-optimized for specific large-scale enterprise needs as dedicated managed hosts. focus is on support and management, not just raw server power.
WP Engine/Kinsta: Primarily premium managed WordPress hosting providers. While they include features like caching, staging, and basic security, their main value is high-performance infrastructure. They often expect users to manage plugins/themes or hire external help for content/technical fixes beyond server issues.
- Pros: Industry-leading speed and performance. robust, scalable infrastructure. developer-friendly tools.
- Cons: Higher price point for hosting alone. technical support often focuses on hosting-related issues, not unlimited “fix my site” tasks. may still require external maintenance service for non-hosting related issues.
Key Difference: Fixed.net bundles proactive management and issue resolution with hosting, whereas WP Engine/Kinsta focus on providing the best hosting environment with some maintenance features. If you need someone to actively fix things on your site, Fixed.net might be a better fit than relying solely on a host’s support.

Fixed.net vs. Dedicated WordPress Maintenance Services e.g., WP Buffs, GoWP

Fixed.net: Provides 24/7 technical support, daily backups, security, updates, performance optimization, and includes hosting. Their “Unlimited Plan” provides unlimited technical tasks.
- Pros: Inclusive hosting reduces vendor complexity. direct 24/7 access to engineers. comprehensive range of services from one provider.
- Cons: Price might be higher if you only need maintenance and already have satisfactory hosting.
WP Buffs/GoWP: Primarily maintenance services. They offer ongoing updates, backups, security, and often include small unlimited tasks or dedicated time for edits. They typically don’t include hosting but can work with any host.
- Pros: Highly specialized in maintenance. often very flexible with small tasks. can be paired with any hosting provider.
- Cons: Requires managing hosting separately. may not offer 24/7 live engineer support on all plans. sometimes more agency-focused.
Key Difference: Fixed.net offers a more integrated solution by bundling hosting with maintenance. WP Buffs/GoWP are excellent if you’re happy with your current host but need a dedicated team for ongoing site management.

Fixed.net vs. Freelance Developers/DIY

Fixed.net: Provides a structured service with a team of experts, consistent quality, and 24/7 availability.
- Pros: Reliability, immediate access to a team, predefined service levels, no need to vet individual freelancers.
- Cons: Less personalized than a dedicated freelancer. less flexibility for highly custom or non-standard requests outside their service scope.
Freelance Developers/DIY:
- Freelancers: Offer highly customized solutions, direct communication, and can handle unique requests. Quality and reliability vary widely.
- DIY: Cheapest option in terms of direct cost, but requires significant time, technical skill, and carries the highest risk of errors or security vulnerabilities.
Key Difference: Fixed.net offers a professional, scalable, and consistent service model, contrasting with the variability and time investment required for freelancers or self-management. For predictable, reliable support, Fixed.net aims to be a strong contender.

In summary, Fixed.net positions itself as an excellent middle ground, offering a robust, all-in-one solution that combines managed hosting features with comprehensive, active site maintenance and 24/7 expert support.

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This makes it particularly appealing to businesses and individuals who want peace of mind and don’t want to juggle multiple service providers.

Frequently Asked Questions

What is Fixed.net?

Fixed.net is a service provider specializing in WordPress and WooCommerce website maintenance, security, technical support, and hosting services.

They aim to help businesses and individuals keep their websites running smoothly and securely.

What services does Fixed.net offer?

Fixed.net offers a range of services including WordPress and WooCommerce maintenance updates, backups, security and malware protection, performance optimization, 24/7 technical support, and superfast cloud hosting. They also provide one-off fixes for urgent issues.

Is Fixed.net reliable?

Based on the testimonials and information on their website, Fixed.net appears to be reliable, claiming a 5.0 rating based on numerous customer reviews and stating they manage over 8,000 WordPress websites with a team of 30+ full-time expert technicians. Gologica.com Reviews

How much does Fixed.net cost?

Fixed.net has tiered pricing:

One-off Task: £59 for a single fix.
Care Plan: Starts at £29/month when billed annually for ongoing maintenance and support.
Unlimited Plan: Starts at £59/month when billed annually, including all Care Plan features plus unlimited website tasks and a dedicated server.

Does Fixed.net offer 24/7 support?

Yes, Fixed.net explicitly states they offer 24/7/365 support by their expert team of engineers via phone, chat, and tickets.

Does Fixed.net provide hosting?

Yes, Fixed.net offers superfast cloud servers as part of their subscription plans, and most clients choose to host their sites with them.

They also offer dedicated hosting for an extra fee.

What kind of issues can Fixed.net fix?

Fixed.net can fix urgent WordPress issues such as malware removal, WordPress migrations, broken sites e.g., white screen of death, contact form errors, and WooCommerce checkout errors. Lensesonline.co.nz Reviews

Does Fixed.net handle WordPress updates?

Yes, Fixed.net’s expert team handles careful updates to the latest WordPress, theme, and plugin versions, ensuring they don’t break the website and staging major upgrades before going live.

How often does Fixed.net back up websites?

Fixed.net states they take full backups of your site and database multiple times a day and store them securely for the duration of your subscription.

Does Fixed.net clean malware?

Yes, malware removal is one of the key services offered by Fixed.net, both as a one-off task and as part of their ongoing security and malware protection within subscription plans.

Is Fixed.net good for e-commerce sites?

Yes, Fixed.net specifically mentions WooCommerce support, indicating they are well-equipped to handle the unique needs of e-commerce websites, including checkout error fixes and ongoing maintenance.

What is the difference between the Care Plan and the Unlimited Plan?

The Care Plan provides essential maintenance, security, updates, hosting, and support. Goeasyonline.com.au Reviews

The Unlimited Plan includes all Care Plan features but adds “unlimited website tasks,” staging sites, speed/page optimization, a dedicated server, and an SLA, making it more comprehensive for active sites.

Can I get a refund if I cancel my Fixed.net subscription?

The website does not explicitly detail refund policies for subscriptions.

It is advisable to contact their support team directly to understand their specific refund terms for cancellations.

Do I need to be technically savvy to use Fixed.net?

No, Fixed.net is designed to be a hands-off solution.

Their services cater to website owners who may not have the technical expertise or time to manage their WordPress sites, allowing experts to handle the technical complexities. Firstcry.ae Reviews

What is a “One-off Task” at Fixed.net?

A “One-off Task” is a single fix performed by Fixed.net’s team of experts for a specific, urgent issue, priced at £59. It’s a non-recurring service for immediate problems.

Does Fixed.net offer migration services?

Yes, WordPress migration is listed as one of the “One-off Task” services that Fixed.net can perform.

Are Fixed.net’s servers fast?

Fixed.net claims to host sites on “Superfast Cloud Servers” and states that their engineers optimize sites for performance and monitor load times.

How does Fixed.net onboard new clients?

Fixed.net has a dedicated concierge team that performs a comprehensive initial audit, understands urgent issues, sets up backups, and tailors the onboarding process to the client’s needs.

What happens if my site goes down with Fixed.net?

Fixed.net monitors sites for uptime and has a 24/7 expert team available to fix broken elements and ensure your site is running smoothly, indicating they will respond to downtime issues. Thenile.co.nz Reviews

Does Fixed.net provide email services?

Yes, Fixed.net’s Care Plan and Unlimited Plan both include “Premium email” services as part of their subscription offerings.

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