Flowerportal.in Reviews

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Based on checking the website, Flowerportal.in appears to be an online floral and gifting service operating primarily in India, offering a wide array of flowers, cakes, and gift combos for various occasions.

The platform emphasizes same-day and midnight delivery options across numerous cities in India, including Delhi, Mumbai, Bangalore, and Hyderabad, aiming to provide a convenient and efficient way for customers to send thoughtful gifts to their loved ones.

While the service focuses on facilitating expressions of affection and celebration through gifts, it’s important to consider all aspects of online transactions.

For those seeking to uplift spirits and strengthen bonds, acts of kindness and genuine connection are always preferable.

Instead of relying solely on material gifts, fostering strong family ties, community engagement, and supporting local charitable initiatives can bring more profound and lasting benefits.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Flowerportal.in Review & First Look

Upon an initial review of Flowerportal.in, the website presents itself as a dedicated online florist and gifting platform.

The homepage is well-organized, showcasing various categories for occasions like birthdays, anniversaries, and festivals, as well as different types of flowers, cakes, and combo gifts.

The platform prominently features customer testimonials, same-day delivery claims, and a wide service area across major Indian cities.

Initial Impressions and User Experience

The website’s design is clean and user-friendly, making navigation relatively straightforward. Key information such as delivery options, payment security, and customer support contact details are easily accessible.

  • Clear Categories: Products are logically grouped by occasion, recipient, and type flowers, cakes, gifts.
  • Prominent CTAs: Calls to action like “Get it Today Delivery Across India” are highly visible.
  • Responsive Design: The site appears to be optimized for various devices, which is crucial for online shopping convenience.
  • Testimonials: The inclusion of customer reviews from platforms like Facebook and Twitter adds a layer of social proof, with comments such as “I ordered pink roses and cake combo and it was delivered perfectly, amazing service.”

Product Variety and Customization

Flowerportal.in boasts a diverse product catalog designed to cater to a wide range of gifting needs. This variety is a significant aspect of its offering, aiming to provide something for every occasion and preference. Albennetts.co.uk Reviews

  • Extensive Flower Selection: From classic roses and lilies to carnations and gerberas, available in various colors and arrangements like bouquets and vases.
  • Cake Options: A multitude of flavors e.g., Black Forest, Red Velvet, Pineapple and types e.g., Pinata Cakes, Photo Cakes, Designer Cakes, Cup Cakes.
  • Combo Gifts: Combinations like “Flowers N Chocolates,” “Flowers N Cakes,” and “Teddy N Roses” are popular, with specific examples like “Teddy Choco & Greeting Card” priced at ₹599.00.
  • Personalized Gifts: The site mentions personalized gifts and personalized video messages, indicating an effort to offer unique and memorable options.
  • Occasion-Specific Offerings: Tailored selections for major holidays and events such as Valentine’s Day, Christmas, Mother’s Day, and New Year, demonstrating readiness for peak gifting seasons.

Flowerportal.in Cons

While Flowerportal.in offers a wide range of products and convenient delivery services, there are some aspects that might be considered drawbacks or areas for improvement.

It’s crucial for consumers to evaluate these points before making a purchase.

Potential Delivery Issues and Geographic Limitations

Despite promising widespread delivery, like any logistics-dependent service, challenges can arise.

  • Reliance on Local Florists: The website mentions having “more than 40 florists in Delhi which base upon the locality Wise.” While this can enable quick delivery, consistency in product quality and presentation across different local partners can vary.
  • Specific Time Slot Constraints: While offering time slots e.g., 8 am-12 pm, 12 pm to 3 pm, 3 to 6 pm, 6 to 9 pm for same-day delivery, these are still fixed windows, which might not always align perfectly with the recipient’s availability or desired surprise moment. Midnight delivery is a more precise slot 11 pm to 12 am, but again, it’s a specific window.
  • Customization Lead Time: For customized products, cakes, or designer cakes, the website explicitly requests orders 24 to 48 hours prior to delivery. This means spontaneous customization isn’t always an option.

Customer Support and Resolution Processes

The quality of customer support is vital for online services, especially when dealing with perishable goods.

  • Limited Immediate Support Options: While the website states “Email Us 9 Am – 8 Pm,” there isn’t an immediate live chat option visible on the homepage for quick queries, which can be frustrating for urgent issues.
  • Review Management: Although positive testimonials are highlighted, it’s unclear how negative feedback or delivery issues are managed and resolved publicly, which could impact trust for some users. While some reviews are displayed, a comprehensive, transparent review system might be beneficial.

Pricing Transparency and Hidden Costs

Understanding the full cost upfront is important for any online purchase. Event-aalborg.dk Reviews

  • Potential for Add-On Costs: While some products are listed with prices e.g., “8 Roses Bouquet” at ₹399.00, the overall pricing structure for combos or customized items may involve additional fees for specific add-ons or premium delivery slots, though the site states “free home delivery along with free message card” for some offers.
  • Comparison Difficulties: Without a clear breakdown of how pricing is determined for complex arrangements or specific cake designs, it can be challenging for customers to compare value against competitors who might offer more transparent pricing models or bulk discounts.

Flowerportal.in Alternatives

When considering online gifting and flower delivery, exploring alternatives can provide a broader perspective on services, pricing, and product offerings.

Instead of focusing on transactional exchanges, which can sometimes lead to dissatisfaction, consider options that foster community and genuine connection.

These alternatives promote ethical engagement, community building, and personal growth, offering more enduring value than fleeting material gifts.

Supporting Local Businesses and Community Initiatives

Rather than relying on large online platforms, opting for local florists or community-based initiatives can have a more direct and positive impact.

  • Direct Local Florists:
    • Pros: Often provide more personalized service, can accommodate unique requests, and ensure fresher flowers due to shorter supply chains. You’re also directly supporting a local entrepreneur, contributing to the local economy.
    • Cons: May have limited online presence or delivery reach compared to national services.
    • Community Impact: Choosing a local florist strengthens community bonds and keeps money within the local economy, which aligns with Islamic principles of supporting local trade and community welfare.
  • Community Gardens & Agricultural Projects:
    • Pros: Many communities have local gardens or farms where you can purchase fresh flowers or even participate in their cultivation. This offers a deeper connection to nature and sustainable practices.
    • Cons: Less convenient for immediate gifting. requires more active participation.
    • Spiritual Benefit: Engaging with the land and supporting sustainable agriculture reflects a stewardship mindset khalifa, which is highly encouraged in Islam.

Ethical Gifting and Charitable Contributions

Beyond material gifts, consider options that promote spiritual growth, knowledge, or benefit those in need. Techwebbed.com Reviews

  • Donations in the Recipient’s Name:
    • Pros: A donation to a reputable charity e.g., for education, clean water, orphan care in the recipient’s name can be a deeply meaningful and sadaqa jariyah ongoing charity for both the giver and the recipient.
    • Cons: Not a tangible gift, which might not be suitable for all occasions or recipients.
    • Islamic Perspective: Giving charity sadaqa is highly encouraged in Islam and is considered a superior form of giving, bringing blessings and spiritual rewards.
  • Handmade Gifts and Skill-Based Offerings:
    • Pros: A handmade gift, such as a piece of calligraphy, a home-cooked meal, or an offer to help with a task e.g., babysitting, home repairs, shows genuine effort and care.
    • Cons: Requires time and skill. not always feasible for everyone.
    • Personal Connection: Such gifts foster stronger personal bonds and reflect the Islamic emphasis on sincerity ikhlas and thoughtfulness in relationships.
  • Islamic Books and Educational Resources:
    • Pros: Gifting books on Islamic knowledge, personal development, or beneficial skills can provide lasting value and encourage intellectual and spiritual growth.
    • Cons: Might not be perceived as “festive” by everyone.
    • Knowledge Seeking: Islam places immense value on seeking and sharing knowledge, making such gifts a powerful act of devotion and community building.

Takaful Islamic Insurance & Halal Financial Products

Instead of engaging in interest-based financial transactions, which are forbidden in Islam, explore halal alternatives.

  • Takaful:
    • Pros: A sharia-compliant alternative to conventional insurance, based on mutual cooperation and solidarity where participants contribute to a fund used to support each other in times of need.
    • Cons: May have fewer providers or product options compared to conventional insurance, depending on the region.
    • Ethical Finance: Takaful eliminates elements of interest riba, uncertainty gharar, and gambling maysir, aligning with Islamic financial principles.
  • Halal Investment Funds & Savings Accounts:
    • Pros: Invests in sharia-compliant businesses and avoids industries like alcohol, gambling, and conventional banking. Promotes ethical wealth accumulation.
    • Cons: Returns might differ from conventional investments, and options may be limited based on geographic location.
    • Economic Justice: These alternatives contribute to an economic system based on justice, equity, and social responsibility.

By considering these alternatives, individuals can make choices that align with their values, promote community welfare, and foster more meaningful connections, moving beyond the superficiality of purely transactional gifting.

How to Navigate Flowerportal.in for Your Needs

Navigating Flowerportal.in is designed to be straightforward, allowing users to find and order products with relative ease.

The site provides clear pathways for product selection, customization, and order placement.

Understanding Product Categories and Filters

The website organizes its vast inventory into distinct categories, making the search process efficient. Ttipico.de Reviews

  • Occasion-Based Selection: Users can browse by specific events like Birthday Flowers, Anniversary, Valentines Day – 14th Feb, or Mother’s Day. This is useful for those shopping for a particular event.
  • Product Type Filters: For those with a specific item in mind, categories like Flowers By Types Lilies, Carnations, Gerberas, Roses, Cakes By Flavour Black Forest Cakes, Red Velvet Cake, or Gifts Types Personalised Gifts, Hand Bags are available.
  • City-Specific Browsing: Given its focus on India, the site allows filtering by Cities Bangalore, Chennai, Delhi, Mumbai, Hyderabad, which is crucial for checking delivery availability in a particular region. This can be seen under “Flower Delivery In Delhi | India’s Best Florist Chain” where they list specific Delhi localities.

Placing an Order: A Step-by-Step Guide

The process for placing an order on Flowerportal.in follows a standard e-commerce model, detailed on their site as “Send Flowers Online by Following Steps.”

  1. Find a product’s through the category: Begin by selecting a product from the various categories or using the search function.
  2. Open a product and choose a delivery date & Time Slot: Once a product is chosen, select the desired delivery date and time slot. This is where options like “Same Day Delivery” or “Midnight Flower Delivery” would be chosen. For same-day, slots like 8 am-12 pm, 12 pm-3 pm, 3-6 pm, and 6-9 pm are available. Midnight delivery is between 11 pm-12 am.
  3. Click on “Add to Cart”: Add the selected item to your shopping cart.
  4. Use a Coupon Code Optional: If you have a discount code, this is the stage to apply it.
  5. Click On Proceed to pay: Move to the checkout process.
  6. Select any Option “Check out Guest” or “Register”: Users can proceed as a guest or create an account for future convenience.
  7. Fill your details and Shipping Details where you want to deliver your product: Provide recipient and delivery information.
  8. Choose a payment mode and make the payment through any card: Complete the purchase using available payment methods, which are stated to be “100% Secure Payments.”

Understanding Delivery Options and Policies

Flowerportal.in highlights its delivery capabilities as a key selling point.

  • Same-Day Delivery: Available for “normal products” if ordered at least 2 hours before the desired time slot. This service is crucial for last-minute gifts.
  • Midnight Delivery: A popular option for surprises, with a specific slot from 11 pm to 12 am.
  • Customization Lead Time: For specialized items like “customize products, cake or designer cakes,” a lead time of “24 to 48 hours prior to the date at delivery” is required. This ensures adequate preparation time for complex orders.
  • Free Delivery: The website mentions “free home delivery along with free message card” in certain contexts, which can be an attractive benefit.

Flowerportal.in Pricing

Understanding the pricing structure of Flowerportal.in is essential for consumers planning to send flowers or gifts.

While specific prices for every item are listed on the product pages, the general approach involves varying costs based on product type, size, complexity, and potentially delivery timing.

Breakdown of Product Pricing

Prices on Flowerportal.in vary significantly depending on the category and specific item. Corinnetaylor.co.uk Reviews

  • Flowers: Basic bouquets, such as the “8 Roses Bouquet,” are listed at ₹399.00. More elaborate arrangements, like a “Vase with Roses,” can go up to ₹989.00, while a “Garnished Rose Bouquet” is priced at ₹3,349.00. The type of flower also influences price, with “Yellow Lilies” at ₹1,249.00.
  • Cakes: The website lists various cake flavors e.g., Black Forest, Red Velvet, Chocolate and types Pinata, Photo, Designer. While no specific cake prices are mentioned on the homepage for individual cakes, they are often part of combos.
  • Combos: These often represent better value for multiple items. Examples include:
    • “Teddy Choco & Greeting Card” at ₹599.00.
    • “Red Combo for Her” at ₹799.00.
    • “New Heart Shape Chocolate Bouquet” at ₹2,099.00.
    • “Red Velvet Big Combo” at ₹2,114.00.
    • “Presentable Big Combo for Her” at ₹2,149.00.
    • “A Heart Shape Pillow with Delicious Chocolate Cake” at ₹749.00.

Delivery Costs and Additional Fees

Flowerportal.in explicitly mentions “free home delivery along with free message card” for certain offers, which is a significant advantage.

However, potential additional costs might arise under specific circumstances:

  • Midnight Delivery: While mentioned as a service, it’s common for such premium delivery slots 11 pm to 12 am to incur an extra charge, though the homepage doesn’t specify this.
  • Customization Charges: For “customize products, cake or designer cakes,” while the base product price is given, complex designs or special requests might add to the final cost.
  • Payment Gateway Fees: Although the site claims “100% Secure Payments,” some payment methods might involve minor transaction fees from the bank or payment processor, though these are typically not imposed by the vendor directly.

Comparison to Market Averages

In the Indian online floral and gifting market, Flowerportal.in’s prices appear competitive, especially given the inclusion of same-day and midnight delivery options.

  • Mid-Range Pricing: The range of products from ₹399.00 for a basic bouquet to over ₹3,000.00 for premium combos suggests a mid-range to premium pricing strategy, targeting a broad consumer base.
  • Value Proposition: The emphasis on “Get it Today Delivery Across India” and wide city coverage adds perceived value, justifying the pricing compared to smaller, localized florists who might not offer such extensive services.
  • Customer Testimonials: The presence of positive customer reviews implies satisfaction with the value proposition, where customers feel they received good service for the price paid. “I ordered pink roses and cake combo and it was delivered perfectly, amazing service.” Lata / Facebook.

Understanding Flowerportal.in’s Cancellation and Refund Policy

For any online service, especially one dealing with perishable goods, understanding the cancellation and refund policy is crucial.

While the explicit terms of Flowerportal.in’s policy aren’t fully detailed on the homepage, typical industry practices and snippets from the provided text can offer insights. Bulgaro.io Reviews

General Cancellation Procedures

Based on common e-commerce practices for perishable goods, cancellation policies are usually time-sensitive.

  • Pre-Delivery Window: For same-day deliveries, cancellations are typically allowed within a short window after placing the order, possibly before the order is processed and dispatched e.g., a few hours. Given their 2-hour window for same-day delivery, cancellations might need to be initiated well within that timeframe.
  • Customized Orders: For “customize products, cake or designer cakes” that require 24-48 hours lead time, the cancellation window might be longer, but once preparation has begun, cancellation may not be possible or might incur a fee.
  • Contacting Support: The primary method for cancellation would likely be through their customer support, which is listed as “Email Us 9 Am – 8 Pm.” Prompt communication is key.

Refund Eligibility and Process

Refunds usually depend on the reason for cancellation or if there was a service failure.

  • Quality Issues: If the delivered product does not meet quality standards e.g., damaged flowers, incorrect cake, Flowerportal.in would likely offer a refund or re-delivery, as they state “We always work on quality Flowers Delivery.”
  • Non-Delivery: If an order is not delivered within the promised timeframe or slot, a full refund would typically be issued.
  • Perishable Nature: Due to the perishable nature of flowers and cakes, returns are generally not accepted unless there’s a significant quality issue. The focus shifts to refunds or re-delivery for unsatisfactory products.
  • Processing Time: Refunds, once approved, usually take several business days to process and reflect in the customer’s account, depending on the payment method and bank policies.

How to Cancel a Flowerportal.in Order

While a dedicated “Cancel Subscription” or “Cancel Free Trial” section isn’t directly applicable given the nature of the service it’s a one-time purchase gifting platform, not a subscription-based service, the process for canceling a specific order would involve:

  1. Locate Order Details: Access your order information, either through your registered account or via the order confirmation email if you checked out as a guest. The website mentions “Track Order.”
  2. Contact Customer Support: Immediately email Flowerportal.in’s customer support Email Us 9 Am – 8 Pm with your order number and the reason for cancellation. This is the most direct channel for initiating a cancellation.
  3. Adhere to Timeframes: Be mindful of the short cancellation windows, especially for same-day deliveries. For customized items, notify them as early as possible.
  4. Await Confirmation: Wait for a confirmation from Flowerportal.in regarding the cancellation and any associated refund details.

It’s always advisable for users to refer to the comprehensive Terms and Conditions or FAQ section on the Flowerportal.in website for the most accurate and up-to-date information regarding their specific cancellation and refund policies.

Flowerportal.in vs. Competitors in the Indian Gifting Market

The Indian online gifting market is competitive, with several players vying for customer attention. Smurfitkappa.com Reviews

Flowerportal.in operates alongside established brands and numerous regional players.

Understanding its position relative to competitors can shed light on its unique selling points and areas where it might differentiate itself.

Key Competitors in the Indian Market

Some of Flowerportal.in’s notable competitors in the online flower and gifting space in India include:

  • Ferns N Petals FNP: One of the largest and most well-known names, offering a vast array of flowers, cakes, personalized gifts, and a wide delivery network. FNP often leverages celebrity endorsements and extensive marketing.
  • Archies Online: While traditionally known for greeting cards and gifts, Archies also has a significant online presence for flowers and combos, often appealing to a younger demographic.
  • MyFlowerTree: Another prominent player offering a wide range of floral arrangements, cakes, and gifts, with a strong focus on timely delivery and customer service.
  • FlowerAura: Known for its diverse selection of cakes, flowers, and personalized gifts, often emphasizing unique designs and efficient delivery.
  • Local/Regional Online Florists: Numerous smaller, city-specific online florists also compete, often offering more personalized services or niche products within their regions.

Comparative Advantages of Flowerportal.in

Flowerportal.in aims to stand out through several features highlighted on its homepage:

  • Widespread Same-Day Delivery: Flowerportal.in emphasizes “SAME DAY DELIVERY?” and “Get it Today Delivery Across India,” which is a strong competitive advantage, especially for last-minute gifting. They claim “1000+ Locations” and “600000+ Customers,” indicating a significant operational scale.
  • Midnight Delivery Option: The explicit mention of “Midnight Flower Delivery” for surprises is a sought-after service that not all competitors offer prominently or reliably.
  • Comprehensive Product Mix: The ability to combine flowers with various cakes, chocolates, and personalized gifts e.g., “Flowers N Chocolates,” “Flowers N Cakes,” “Personalised Gifts” provides a one-stop-shop experience, similar to larger competitors.
  • User-Friendly Interface: The website’s clean design and easy navigation contribute to a smooth customer experience, which can be a differentiator against more cluttered sites.
  • Customer Testimonials: Featuring reviews directly on the homepage “Ordered Roses for my love and Delivery and presentation everything was good. Thanks Jatin / Facebook” builds immediate trust.

Areas for Potential Improvement Compared to Competitors

While strong in many areas, Flowerportal.in might consider improvements in certain aspects where competitors excel: Psychotherapiepraxis.at Reviews

  • Brand Recognition and Marketing Scale: Larger competitors like FNP have significant brand recall due to extensive marketing campaigns, which Flowerportal.in might need to invest in to expand its market share further.
  • Advanced Customization Tools: Some competitors offer more sophisticated online tools for customizing bouquets or cakes in real-time, allowing customers greater control over the final product.
  • Live Customer Support: While email support is available, some top competitors offer 24/7 live chat or phone support, which can be critical for urgent queries related to perishable items.
  • Loyalty Programs/Discounts: The homepage mentions “Use a Coupon Code Optional,” but prominent loyalty programs or subscription discounts which some competitors offer could enhance customer retention.
  • Transparency in Sourcing: Competitors might highlight the origin of flowers or sustainable practices more explicitly, appealing to environmentally conscious consumers. Flowerportal.in mentions “We always work on quality Flowers Delivery,” but more details could be beneficial.

In essence, Flowerportal.in competes effectively on convenience and a broad product range, particularly excelling in same-day and midnight delivery.

To further solidify its market position, it could focus on enhancing brand visibility, offering more advanced customization, and potentially expanding its customer support channels.

Frequently Asked Questions

What is Flowerportal.in?

Flowerportal.in is an online floral and gifting service based in India that offers a wide variety of fresh flowers, cakes, and gift combos for various occasions, with delivery services across numerous cities in India.

What types of products does Flowerportal.in offer?

Flowerportal.in offers a diverse range of products including fresh flowers roses, lilies, carnations, gerberas, orchids, various cakes Black Forest, Red Velvet, Photo Cakes, Designer Cakes, and gift combos such as flowers with chocolates, cakes, or teddy bears.

Does Flowerportal.in offer same-day delivery?

Yes, Flowerportal.in offers same-day delivery for “normal products” if the order is placed at least 2 hours prior to the chosen time slot. Exsentra.com Reviews

They provide specific time slots throughout the day for this service.

Can I send gifts at midnight through Flowerportal.in?

Yes, Flowerportal.in provides a midnight delivery option, with a time slot typically between 11 pm and 12 am, for surprising loved ones.

What cities does Flowerportal.in deliver to?

Flowerportal.in delivers to over 1000 locations across India, including major cities like Bangalore, Chennai, Delhi, Mumbai, Hyderabad, Jalandhar, Pune, Kolkata, Noida, and Gurgaon, as well as numerous localities within these cities.

How secure are payments on Flowerportal.in?

The website states that it offers “100% Secure Payments,” implying that financial transactions are protected.

How do I place an order on Flowerportal.in?

You can place an order by selecting a product, choosing a delivery date and time slot, adding it to your cart, proceeding to checkout as a guest or registered user, filling in delivery details, and making the payment. Bitcoinmine.vip Reviews

Are there any additional charges for delivery?

Flowerportal.in mentions “free home delivery along with free message card” for certain offers.

However, specific premium services like midnight delivery might incur additional charges, though not explicitly detailed on the homepage.

Can I customize my order on Flowerportal.in?

Yes, Flowerportal.in offers personalized gifts and video messages.

For customized products, cakes, or designer cakes, they request that orders be placed 24 to 48 hours in advance.

What if I need to cancel my order?

While a specific cancellation policy isn’t fully detailed on the homepage, customers would typically need to contact Flowerportal.in’s customer support via email with their order number within a defined timeframe for cancellations. Jvrconsult.dk Reviews

What is the typical delivery timeframe for customized cakes?

For customized cakes and designer cakes, Flowerportal.in requires orders to be placed 24 to 48 hours prior to the delivery date.

Does Flowerportal.in have a customer service contact?

Yes, the website provides an email address for customer service inquiries, available from 9 AM to 8 PM.

What are the prices of flowers on Flowerportal.in?

Prices for flowers vary widely.

For example, an “8 Roses Bouquet” is listed at ₹399.00, while a “Garnished Rose Bouquet” is priced at ₹3,349.00.

Are customer reviews available for Flowerportal.in?

Yes, the homepage features a “TOP REVIEWS” section showcasing positive testimonials from customers, including those from Facebook and Twitter. Alts.co Reviews

Can I track my order on Flowerportal.in?

Yes, the website includes a “Track Order” option, suggesting that customers can monitor the status of their delivery.

What kinds of cakes does Flowerportal.in offer?

Flowerportal.in offers cakes by flavor Fruit Cake, Black Forest, Vanilla, Strawberry, Butterscotch, Red Velvet, Chocolate, Pineapple and by type Pinata, Cartoon, Photo, Designer, Cup Cakes.

Does Flowerportal.in offer gifts for specific occasions?

Yes, they offer gifts for a wide range of occasions, including Birthdays, Anniversaries, Weddings, Christmas, Valentine’s Day, Mother’s Day, Rose Day, New Year, Friendship Day, and Women’s Day.

How long does it take to place an order online with Flowerportal.in?

The website claims it takes only “1-2 min to proceed with the order” to send your favorite gift.

Does Flowerportal.in offer corporate gifting solutions?

While not explicitly mentioned on the homepage, online florists often cater to corporate gifting. Asianbuy.co.uk Reviews

You would likely need to contact their customer service for bulk or corporate orders.

What are Flowerportal.in’s operating hours for customer support?

Customer support via email is available from 9 AM to 8 PM.

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