Struggling to find the right way to get help with your Rexing dash cam? I totally get it. Sometimes, you just need a quick answer, whether it’s for troubleshooting a recording issue or trying to get your dash cam to finally connect to your phone. This guide is here to be your one-stop shop for all things Rexing support. We’re going to walk through the official Rexing dash cam phone number, dive into other ways you can reach out, cover those frustrating connection problems, and even give you an honest look at what people think about Rexing as a brand. My goal is to equip you with all the info you need to sort out your dash cam woes and get back to recording with peace of mind.
Rexing Customer Service: Your Direct Lines to Support
When something goes wrong with your dash cam, a phone call often feels like the quickest way to get things sorted. Thankfully, Rexing does provide a direct line for customer service.
The Main Rexing Dash Cam Phone Number
For most technical support and general inquiries, you can reach Rexing’s U.S.-based support team by calling their toll-free number: 877 – 740 – 8004. Keep this number handy because it’s your fastest route to a live representative.
Operating Hours
It’s super important to call within their business hours to actually get someone on the line. The Rexing customer service team is available Monday – Friday, from 9:30 AM to 5:00 PM EST. So, if you’re planning to call, make sure you do it during that window! You don’t want to be stuck listening to hold podcast when they’re closed.
When to Call Rexing Support
Honestly, a phone call is usually best for those more urgent or complex issues. Think about scenarios like:
- Your dash cam isn’t turning on at all, even after basic troubleshooting.
- You’re dealing with a persistent error message that you can’t decipher from the manual.
- You need help with a warranty claim that involves detailed explanations.
- You’ve tried online troubleshooting steps which we’ll cover later! and are still stuck.
For issues that require immediate attention or a back-and-forth conversation, picking up the phone is often the most efficient choice. Rexing states that their representatives are trained in technical support and ready to answer your questions. Rexing P2 Review: Your Ultimate Guide to This Compact Body Camera
What to Prepare Before You Call
To make your call as smooth as possible and avoid unnecessary back-and-forth, do yourself a favor and get a few things ready. Trust me, having this info upfront can save you a ton of time:
- Your Dash Cam Model: Know the exact model number of your Rexing dash cam e.g., Rexing V1P Max, Rexing V55, Rexing R4. This is usually printed on the device itself or on its packaging.
- Serial Number: This unique identifier is crucial for warranty checks and specific product support. You can typically find it on the back of your camera. If not, your order ID can also work.
- Proof of Purchase: Have your receipt or order confirmation ready. This is essential for any warranty requests or returns. Rexing requires valid proof of purchase from them or an authorized dealer for all warranty claims.
- A Clear Description of the Issue: Before you call, think about what’s happening. When did it start? What steps have you already tried? What error messages are you seeing? The more details you can provide, the better.
- Your Environment: Be prepared to describe your setup, like how the dash cam is powered cigarette lighter, hardwire kit, the type of SD card you’re using, and whether any other accessories are connected.
Having all this information at your fingertips will help the customer service representative quickly understand your situation and guide you to a solution.
Beyond the Call: Other Ways to Connect with Rexing Support
While calling is great, it’s not the only way to get in touch. Rexing offers several other support channels that might be more convenient depending on your issue or your schedule.
Email Support
If your issue isn’t super urgent, or you prefer to have a written record of your communication, emailing Rexing customer service is a solid option. You can reach them at [email protected]. They generally aim to get back to you within 24 hours. I find email particularly useful for questions that might require them to look up product specifics or provide links to resources. Just remember to include all the details we talked about for phone calls – model, serial number, description of the problem – to help them respond effectively. Rexing p1 bodycam
Online Support Portal and Knowledge Base
One of my favorite first stops for any tech issue is usually a company’s website, and Rexing has a decent support section. Their website, rexingusa.com, has a “Support” or “Product Support” page where you can find a ton of self-help resources:
- Troubleshooting Guides: These are often packed with solutions for common problems like recording issues, power failures, or memory card errors. It’s like having a mini-expert at your fingertips.
- FAQs: There’s a comprehensive FAQ section that addresses many common questions users have. Definitely worth a look before you reach out personally.
- User Manuals: Lost your physical manual? No problem! You can usually download digital copies of your specific dash cam’s manual from their site.
- Firmware Updates: Keeping your dash cam’s firmware up to date can resolve bugs and improve performance. The support page will often have the latest firmware versions and instructions on how to install them.
Before you even think about contacting someone, spending a few minutes browsing these resources can often solve your problem much faster.
Submitting an Inquiry Form
On the Rexing website, specifically on their “Contact Us” page, you’ll also find an option to submit a request form. This is another great way to get help, especially if you prefer typing out your detailed issue rather than explaining it over the phone or sending a direct email. It’s essentially a structured email, ensuring you provide all the necessary information. Just like with email, they aim to respond within 24 hours. They even have a note asking you to avoid sending multiple requests for the same issue, as that can actually slow down their response time.
Social Media and Community Forums
While not always a primary support channel for complex technical issues, some companies do monitor social media for customer inquiries. Rexing mentions having a Facebook page with a messenger app for customer contact. It might be worth a shot for quick questions or if you’re looking for community-based help, though for serious problems, stick to phone or email.
Physical Address
If you’re ever in the area Little Ferry, NJ, or perhaps need to send a product back for repair, Rexing’s U.S. office address is: What is a Dash Cam Parking Monitor?
34 Ludwig St. Little Ferry, NJ, 07643.
What’s pretty cool is that they actually provide on-site repairs and installations if you can visit their location! That’s a unique offering you don’t see every day.
Connecting Your Rexing Dash Cam to Your Phone: A Step-by-Step Guide
One of the most common questions I see people asking is “how do I connect my Rexing dash cam to my phone?” This is a super useful feature, letting you view footage, change settings, and download videos without messing with the SD card. But, I’ll be honest, sometimes getting that initial connection can feel a bit finicky.
Why Use the App?
Think about it: an incident happens on the road, and you want to quickly check the footage or show it to an officer. Pulling out the tiny SD card, finding a computer, and then playing it back is a hassle. This is where the Rexing Connect app shines. It lets you: Rexing V3 vs V5: Which Dash Cam Should YOU Buy in 2025?
- Remotely play back recordings directly on your phone.
- Easily manage files, including deleting old footage.
- Download important clips directly to your phone’s storage.
- Share footage with others effortlessly.
It really simplifies the whole process and gives you immediate access to your recordings.
Downloading the Rexing Connect App
First things first, you need the app! The Rexing Connect app is available for both iOS Apple App Store and Android Google Play Store. Just search for “Rexing Connect” and download it to your smartphone.
The Connection Process: Step-by-Step
Alright, here’s how you typically get your Rexing dash cam and phone talking to each other:
- Power On Your Dash Cam and Enable Wi-Fi: Make sure your dash cam is powered on, usually by starting your car. Once it’s on, go into your dash cam’s settings menu and look for the Wi-Fi option. Turn it ON. The Wi-Fi name often called SSID and a password should pop up on the dash cam’s screen.
- Connect Your Phone to the Dash Cam’s Wi-Fi: Grab your phone and head over to your Wi-Fi settings. You should see a new Wi-Fi network appear with the name displayed on your dash cam’s screen. Select that network. For the first connection, you’ll be asked for a password. The default password is often “12345678”. Enter that and connect. Your dash cam screen should confirm it’s “Wi-Fi Connected.”
- Open the Rexing Connect App: Now, open the Rexing Connect app on your phone. You’ll likely see a “Connect” button or a Wi-Fi icon. Tap that to establish the connection within the app.
- Crucial Tip: Turn Off Cellular Data / Disconnect from Car’s Wi-Fi: This is a big one that a lot of people miss! Some users have found that the Rexing Connect app won’t connect if your phone’s cellular data is active or if it’s already connected to your car’s Apple CarPlay or Android Auto Wi-Fi signal. So, if you’re having trouble, try temporarily turning off your phone’s mobile data or disconnecting from any other car-related Wi-Fi networks. This forces your phone to prioritize the dash cam’s Wi-Fi. It’s a common snag, and knowing this can save you a lot of frustration!
Managing Footage in the App
Once you’re successfully connected, you’ll usually see a live view from your dash cam. From there, you can access your videos and photos. The app often has sections for “locked videos” event recordings and “unlocked videos” continuous loop recordings. To download a clip, just select it and look for a download button – it’ll save straight to your phone’s gallery. When you’re done, remember to disconnect from the dash cam’s Wi-Fi and exit the app.
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Troubleshooting Common Rexing Dash Cam Issues Before You Call
Let’s be real, sometimes a quick fix is all you need. Before you spend time calling customer service, there are a few common issues you can often troubleshoot yourself. Rexing even has a detailed troubleshooting page on their website, which is a fantastic resource.
Recording and Saving Failures
This is probably one of the most frustrating problems because, well, what’s a dash cam if it’s not recording?
- Memory Card Issues:
- Compatibility: Rexing highly recommends using a Class 10 or higher micro SD card for optimal performance. Some specific brands, like SanDisk Ultra, have been reported to cause reliability issues, and Rexing suggests avoiding them in favor of higher-performance cards like Kingston Canvas Go Plus.
- Formatting: A common culprit is an improperly formatted memory card. Always format your SD card through the dash cam’s settings, not on a computer. Regular formatting every few weeks can also help maintain performance.
- Full Card: Make sure “Loop Recording” is turned on. This feature ensures the dash cam continuously records by overwriting the oldest footage when the card is full. If it’s off, your camera will stop recording when the card reaches capacity.
- Power Interruptions: An unstable or insufficient power supply can cause recording to stop. Ensure your dash cam is properly connected to a stable power source using the included 12V car power cable or a compatible hardwire kit. Faulty cables can also be an issue, so if you suspect it, try a different one.
Power and Rebooting Problems
Is your dash cam randomly turning off, rebooting, or not powering on?
- Internal Battery/Supercapacitor: Most modern Rexing dash cams use a supercapacitor, which is designed for heat resistance and durability, but it’s not meant for long-term power when disconnected. The internal battery or supercapacitor is primarily for emergency shutdowns or parking mode. If your unit keeps rebooting, it might be due to a depleted internal battery or an unstable power source.
- Charging Cables and Power Source: Just like with recording issues, a faulty charging cable or an inconsistent power supply from your vehicle can lead to reboots or failure to power on. Try a different power source in your car or a new cable if you have one.
- Firmware Glitches: Sometimes, firmware issues can cause power problems. If your screen is black but the power button is lit, it could be a firmware issue.
Firmware and Software Glitches
Occasionally, a dash cam might act strangely after an update, or you might experience feature malfunctions.
- Update Firmware Carefully: Always update your dash cam’s firmware from the official Rexing website. Using outdated or incorrect firmware files can cause more problems or even render your device unusable. Follow the instructions precisely.
- Factory Reset: A factory reset can often resolve software-related issues by reverting the dash cam to its original settings. This is a common troubleshooting step recommended by Rexing. Remember, this will wipe your settings, so you’ll need to reconfigure them afterward.
Memory Card Insertion
Believe it or not, sometimes just getting the SD card in can be a challenge. Unboxing the Mystery: What Exactly is an Apple Open Box Item?
- Orientation and Debris: Ensure you’re inserting the memory card in the correct orientation. Don’t force it! If you’re having trouble, check for any debris in the card slot. If you can’t push it in with your fingers until it clicks, try using a coin to gently push it until it locks into place.
By tackling these common problems yourself, you can often get your Rexing dash cam back in action quickly without needing to contact support.
Is Rexing a Good Dash Cam Brand? An Honest Look
When you’re investing in a dash cam, you want to know you’re getting something reliable. “Is Rexing a good dash cam?” is a question many people ask, and it’s a fair one. Let’s look at what users generally say.
Pros: What People Like About Rexing Dash Cams
Rexing has definitely made a name for itself in the dash cam market, and many users have positive experiences. Here’s a rundown of what often gets praised:
- Video Quality: Many Rexing models, particularly their 4K and 1080p offerings, get high marks for crisp and clear video quality, both day and night. Users often appreciate the ability to easily identify license plates.
- Wide-Angle Coverage: Most Rexing dash cams boast a 170° super wide-angle lens, which means they capture a broad field of view, minimizing blind spots without too much distortion.
- Feature-Rich: Rexing packs a lot of functionality into its devices. Common features include:
- Auto Start & Auto Record: The camera turns on and starts recording automatically when your vehicle does.
- Loop Recording: Ensures continuous recording by overwriting the oldest files.
- G-Sensor Impact Detection: Automatically locks important footage in the event of a collision.
- GPS Logger: Records your vehicle’s speed and location, stamping this data onto your footage.
- Parking Monitor: Some models activate recording upon detecting vibrations while parked, adding an extra layer of security.
- Wi-Fi + App Control: The ability to connect to your phone via the Rexing Connect app for easy footage management.
- Easy Installation: Many reviewers find the installation process straightforward, whether using a suction mount or an adhesive mount.
- Value for Money: A lot of users feel that Rexing dash cams offer professional-grade performance at a reasonable price, making them a good investment for road safety.
With over 28,000 reviews averaging 4.3+ stars on their site, there’s a strong indication of customer satisfaction for their products. Is open box refurbished
Cons & User Feedback: Areas for Improvement
No product is perfect, and Rexing dash cams do have some areas where users have reported frustrations:
- Software and App Issues: This is a recurring theme. Some users describe the Rexing Connect app as “kludgy,” “counterintuitive,” or struggling with connectivity. Common complaints include difficulty connecting to the camera’s Wi-Fi, slow transfer speeds, or the app failing to load recordings if there are too many files. The need to turn off cellular data to connect is a specific point of annoyance for many.
- Customer Service Concerns: While some users have found Rexing’s customer support helpful, others report negative experiences, citing slow response times, automated or unhelpful replies, and unresolved issues. Some older comments even suggest phone support was “non-existent” during certain periods, though current info shows a working number.
- Rear Camera Quality: A few reviewers have noted that the rear camera quality can be lower than the front, especially in challenging lighting.
- Battery Life/Power Issues: Some users mention challenges with the internal battery, leading to random reboots or the camera not staying on for long when disconnected from power. This is often related to the supercapacitor design, which needs a constant power source.
Overall, Rexing dash cams are generally seen as good quality, feature-rich devices, but the user experience can sometimes be hampered by software glitches and inconsistencies in customer support.
Warranty Information
It’s always good to know what kind of coverage you have. Rexing offers a 12-month warranty on most of its dash cam products, covering product malfunctions not caused by physical or liquid damage. The good news is that you can extend this warranty to 18 months by registering your product on their website. Accessories usually come with a separate warranty, either 6 or 12 months, depending on the item.
Frequently Asked Questions
How do I connect my Rexing dash cam to my phone?
To connect your Rexing dash cam to your phone, first, turn on the dash cam’s Wi-Fi in its settings. Then, go to your phone’s Wi-Fi settings, find the dash cam’s network SSID on the list, and connect to it using the password displayed on the dash cam screen often “12345678”. Finally, open the Rexing Connect app and tap the connect or Wi-Fi icon within the app. Remember, you might need to temporarily turn off your phone’s cellular data or disconnect from Apple CarPlay/Android Auto for a successful connection. Rex MD Order Status: Your Ultimate Guide to Tracking Your Treatment
What is the Rexing dash cam customer service number?
The primary Rexing dash cam customer service number for the U.S. is 877 – 740 – 8004. You can reach them Monday through Friday, from 9:30 AM to 5:00 PM EST.
Is Rexing a good dash cam brand?
Many users consider Rexing a good dash cam brand due to its strong video quality often 4K or 1080p, wide-angle lenses, and a rich set of features like loop recording, G-sensors, GPS, and parking monitors. However, some users report frustrations with the Rexing Connect app’s functionality and occasional inconsistencies in customer service.
How do I troubleshoot my Rexing dash cam if it’s not recording?
If your Rexing dash cam isn’t recording, first check your memory card. Ensure it’s a Class 10 or higher micro SD card Rexing recommends certain brands like Kingston Canvas Go Plus and advises against others like SanDisk Ultra, and make sure you’ve formatted it through the dash cam’s settings. Also, verify that “Loop Recording” is enabled. If problems persist, try restoring your unit to factory settings or checking for firmware updates on the Rexing website.
What is the warranty for Rexing dash cams?
Rexing provides a standard 12-month warranty covering product malfunctions. You can extend this warranty to 18 months by registering your dash cam on the Rexing website. Note that the warranty generally doesn’t cover damage caused by misuse, and accessories may have a shorter warranty period.
Can I get on-site repairs for my Rexing dash cam?
Yes, if you’re located near their U.S. office in Little Ferry, NJ 34 Ludwig St. Little Ferry, NJ, 07643, Rexing does provide on-site repairs and installations. This can be a great option if you live nearby and prefer in-person assistance. Your Ultimate Guide to Tracking Your Rexing Order: No More Guessing!
What should I do if the Rexing Connect app won’t open my recordings?
If the Rexing Connect app struggles to open or download recordings, several users have reported issues when there are “too many files” on the SD card, or if the app is trying to connect while cellular data or other car Wi-Fi like Apple CarPlay/Android Auto is active. Try reducing the number of files by formatting your SD card after saving important footage or ensuring your phone’s cellular data is off during connection. Some suggest a third-party app like Timacam as an alternative, but Rexing Connect is generally the recommended one.
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