Go-energi.dk Reviews

Based on looking at the website, Go-energi.dk appears to be a Danish electricity provider offering various electricity products and services for private homes, businesses, and summer houses.

They emphasize local presence, customer service, and transparent pricing, allowing users to track electricity prices hour by hour.

This seems to be a legitimate utility service, focused on providing essential energy needs rather than promoting anything problematic.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Go-energi.dk Review & First Look

Go-energi.dk presents itself as a local and customer-centric electricity provider based in Denmark.

Their homepage immediately highlights their commitment to accessible customer service and transparent pricing models.

The site allows users to track current and future electricity prices DK1 and DK2, emphasizing flexibility with both quarterly and monthly billing options.

They also cater to the growing electric vehicle market by offering charging boxes and subscriptions.

• Transparency Focus: The website features a live price graph, allowing potential customers to see the hourly electricity prices, broken down into specific components like electricity tax, transport fees, and spot price. This level of detail can be very appealing to consumers who want to manage their energy consumption actively.
• Local Presence: Go-energi.dk stresses its local roots, mentioning support for local communities and the availability of physical offices where customers can meet staff face-to-face. This could build significant trust, especially in an era where many services are purely online.
• Service Accessibility: They clearly state their phone lines are open and provide contact information readily. This focus on “go’ kundeservice” good customer service is a recurring theme.

Go-energi.dk Features

Go-energi.dk offers a range of features designed to meet diverse energy needs, from standard household electricity to specialized solutions for electric vehicles and businesses.

Their offerings are structured to provide flexibility and transparency, empowering customers to make informed decisions about their energy consumption.

• Diverse Electricity Products:
  • Quarterly Billing go’kvartal energi/vind: Customers pay an estimated amount upfront, with adjustments based on actual consumption every quarter. The “vind” option includes wind certificates, allowing customers to support renewable energy.
  • Monthly Billing go’måned energi/vind: This option bills customers based on their actual consumption each month, providing more immediate control over costs. Again, “vind” certificates are available.
  • Holiday Home Specific go’ferie energi/vind: Tailored solutions for summer houses, recognizing their unique usage patterns.
  • Business Solutions go’erhverv energi/vind: Products designed to meet the larger and often more complex energy needs of companies.
• Electric Vehicle Charging Solutions:
  • Charging Boxes: They offer charging boxes from Etrel, a known provider in the EV charging space.
  • Charging Subscriptions: These can include automatic tax refunds, making EV ownership more economical.
• Interactive Price Graph:
  • Displays current and forecasted electricity prices DK1 and DK2 areas.
  • Allows users to select their specific network company netselskab to get accurate local pricing.
  • Shows price components like electricity tax, transport fees, and spot price.
  • Provides data on the cheapest, most expensive, and average daily prices.
• Customer Self-Service Portal: While the website mentions “Selvbetjening,” it notes potential delays in consumption data, indicating an ongoing effort to improve this service. This portal would ideally allow customers to manage their accounts, view bills, and track consumption.
• No Hidden Fees or Binding Periods: Go-energi.dk explicitly states these as customer benefits, which is a strong selling point for consumer confidence.

Go-energi.dk Pros & Cons

Understanding the strengths and weaknesses of an energy provider like Go-energi.dk is crucial for prospective customers.

Their focus on local service and transparency offers clear advantages, while some aspects might be less appealing to certain users.

• Pros:

  • Transparent Pricing: The interactive hourly price graph is a significant advantage, allowing users to understand and predict their electricity costs. This promotes informed energy consumption.
  • Flexible Billing Options: Offering both quarterly aconte and monthly actual consumption billing, along with options for wind certificates, caters to different customer preferences and financial planning styles.
  • Strong Local Presence and Customer Service: Having physical offices and emphasizing direct contact fosters trust and makes support more accessible, especially for those who prefer face-to-face interactions over purely digital channels.
  • No Hidden Fees or Binding Periods: This provides peace of mind and flexibility, allowing customers to switch if their needs change without penalty.
  • EV Charging Solutions: Catering to the growing electric vehicle market with dedicated charging boxes and subscriptions is forward-thinking and convenient for EV owners.
  • Supports Renewable Energy: The option to purchase electricity with associated wind certificates appeals to environmentally conscious consumers.
  • Nationwide Coverage: Despite their local emphasis, they can supply electricity throughout Denmark, broadening their potential customer base.

• Cons:

  • Data Delays: The website acknowledges ongoing issues with delayed or missing consumption data from smart meters. This could be frustrating for customers who rely on real-time data for budgeting and energy management.
  • Regional Focus: While they serve all of Denmark, their strong emphasis on local offices might lead some non-local customers to feel less connected or prioritize providers with a more national digital presence.
  • Limited Information on Green Initiatives Beyond Certificates: While they offer wind certificates, the website doesn’t deeply elaborate on broader sustainability initiatives or investments in renewable energy infrastructure.
  • No Direct Comparison Tool: The site doesn’t offer an integrated tool to compare their prices directly against competitors, which might require users to do more external research.
  • Website Language: The website is entirely in Danish, which is expected for a Danish provider but could be a barrier for non-Danish speakers residing in Denmark.

Go-energi.dk Alternatives

For Danish consumers seeking electricity providers, there are several alternatives to Go-energi.dk, each with its own focus on pricing, sustainability, or customer service.

The Danish energy market is competitive, offering various options to suit different needs.

• Ørsted: As one of Denmark’s largest energy companies, Ørsted is a major player in renewable energy. They offer various electricity products for private and business customers, often emphasizing green energy solutions. They have a strong digital presence and a broad customer base.
  • Pros: Strong focus on green energy, large and established company, wide range of products.
  • Cons: May not have the same local, face-to-face service model as Go-energi.dk.
• Andel Energi: A cooperative energy company, Andel Energi is another significant provider. They often highlight their cooperative ownership model and commitment to local communities and green transitions. They offer various electricity products and services, including smart home solutions.
  • Pros: Cooperative model, strong local ties, often competitive pricing.
  • Cons: Can be complex for new customers to understand cooperative benefits.
• Energi Fyn: Similar to Go-energi.dk in its regional focus, Energi Fyn is a major energy provider on the island of Funen but also serves customers nationwide. They offer electricity, gas, and fiber-optic internet services, often bundling them.
  • Pros: Bundled services, strong regional presence, good customer service.
  • Cons: Might feel less specialized in just electricity.
• Natur-Energi: This provider specifically focuses on 100% green electricity from renewable sources. They appeal to environmentally conscious consumers who prioritize sustainability above all else.
  • Pros: Pure green energy focus, clear environmental mission.
  • Cons: Potentially higher prices for some plans, less emphasis on local physical presence.
• Aura Energi: Another energy cooperative, Aura Energi offers electricity, fiber, and heat solutions, primarily in Jutland but also serving other areas. They emphasize local roots and customer-owned benefits.
  • Pros: Cooperative benefits, local community engagement, diverse services.
  • Cons: May not be as well-known outside their primary service areas.

When choosing an alternative, it’s essential to compare:

• Pricing Models: Fixed vs. variable rates, hourly pricing, and associated fees.
• Green Energy Options: Percentage of renewable energy, availability of certificates.
• Customer Service: Accessibility, reviews, and support channels.
• Contract Terms: Binding periods, cancellation policies.
• Additional Services: EV charging, smart home integrations, bundled offers.

How to Cancel Go-energi.dk Subscription

Canceling an electricity subscription generally involves a few straightforward steps, and Go-energi.dk, with its stated policy of “Ingen bindingsperiode” no binding period, should make this process relatively simple.

1. Review Your Contract/Terms: Although they state no binding period, it’s always wise to quickly check your specific contract details or the terms and conditions section on their website. Look for any notice periods required before cancellation e.g., 30 days’ notice.
2. Contact Customer Service Directly: The most reliable way to cancel is by contacting Go-energi.dk’s customer service.
   • Phone: Call their direct line at 87 11 34 00. This is often the quickest way to confirm cancellation and get immediate assistance.
   • Email/Contact Form: Look for an email address or a dedicated contact form on their website. Send a clear request to cancel your subscription, stating your customer number and address.
   • Physical Office Visit: If you prefer, and live near one of their local offices, you can visit in person to initiate the cancellation process.
3. Provide Necessary Information: Be prepared to provide your customer number, address, and potentially your meter number. Clearly state that you wish to terminate your electricity supply contract.
4. Confirm Effective Date: Ask for confirmation of the cancellation and the exact date your service will cease. This is crucial for ensuring a smooth transition to a new provider or for verifying the final billing period.
5. Final Meter Reading: Depending on the type of meter, a final reading might be required. They will guide you on how this is handled, whether it’s an automatic reading or if you need to submit it.
6. Switching Providers: If you are switching to a new electricity provider, your new provider can often handle the cancellation with Go-energi.dk on your behalf. This is a common practice in the Danish market and simplifies the process for the customer. Make sure to inform your new provider that you are currently with Go-energi.dk.

Given their “no binding period” policy, customers should expect a hassle-free cancellation process, primarily involving notification and confirmation of the termination date.

How to Cancel Go-energi.dk Free Trial

Based on the information available on the Go-energi.dk homepage, there is no mention of a “free trial” for their electricity services.

Electricity providers, by nature, typically do not offer free trials in the same way a software service might.

Their services are based on continuous supply and consumption.

It’s possible that a “trial” could refer to:

• A special introductory offer: Sometimes providers offer a discounted rate for the first few months. If this is the case, the terms of such an offer would be outlined in the specific agreement you signed. These typically convert to a standard rate after the promotional period, rather than needing to be “canceled” to avoid charges.
• A period without a binding contract: Go-energi.dk explicitly states “Ingen bindingsperiode” no binding period. This means you are not locked into a long-term contract and can cancel your service with appropriate notice typically a few days or weeks, as per general terms, even without a “binding” period. This isn’t a “free trial” but rather contractual flexibility.

If you are concerned about any introductory offer or simply wish to terminate your service:

1. Check Your Initial Agreement: Re-read any documents or emails received when you signed up. These would detail any specific promotional periods, their duration, and how they transition to standard pricing or what steps are needed to opt out.
2. Contact Go-energi.dk Customer Service: This is the most direct and effective way to clarify any misunderstandings about a “free trial” or to simply cancel your service if you no longer wish to be a customer.
   • Explain your situation clearly.
   • Inquire about any specific trial terms if you recall signing up for one.
   • If there was no trial, simply state your intention to cancel your electricity service, leveraging their “no binding period” policy.
3. Follow Cancellation Procedures: As outlined in the “How to Cancel Go-energi.dk Subscription” section, be prepared to provide your customer details and confirm the effective date of cancellation.

Since electricity is an essential utility, providers like Go-energi.dk focus on continuous service and long-term customer relationships rather than trial periods.

Any perceived “trial” is likely a short-term promotional rate or simply the benefit of their no-binding-period policy.

Go-energi.dk Pricing

Go-energi.dk emphasizes transparent pricing, and while they don’t list exact price per kWh values directly on their main page as these fluctuate hourly, they provide tools and information to understand their pricing structure.

Their model includes several components, which is standard for electricity providers in Denmark.

• Hourly Spot Prices:
  • The most dynamic component is the “Spotpris” spot price, which fluctuates hour by hour based on the Nord Pool electricity exchange. This is the wholesale price of electricity.
  • Customers can monitor these prices live on the Go-energi.dk website via their interactive graph, which shows DK1 and DK2 area prices.
• Fixed Components:
  • Elafgift Electricity Tax: A government-imposed tax on electricity consumption.
  • Transport Network Tariff: Fees charged by the local grid company netselskab for transmitting electricity through their network. These tariffs can vary by time of day or season e.g., higher during peak hours, different in summer/winter periods, as mentioned in their news updates.
  • Tillæg Supplements/Add-ons: These could be small charges for specific services or regulatory fees.
  • Moms VAT: Value Added Tax, currently 25% in Denmark, applied to the total electricity cost.
• Subscription Fees Fixed Abonnement:
  • The website notes: “Bemærk: Grafen tager ikke højde for de faste abonnementer du betaler.” This indicates that there are fixed monthly or quarterly subscription fees associated with being a customer, regardless of consumption. These fees cover administrative costs and access to the network.
• Product-Specific Pricing:
  • go’kvartal energi/vind & go’måned energi/vind: These products likely have different pricing structures for the fixed fees or the way spot prices are integrated e.g., quarterly vs. monthly average. The “vind” options include a slight premium for wind certificates.
  • Ladebokse og Ladeabonnementer Charging Boxes & Subscriptions: These are separate services with their own pricing. The subscriptions may include automatic tax refunds, which can affect the overall cost-effectiveness for EV owners.
• Transparency Tools:
  • The price graph allows users to select their specific “netselskab” network company to ensure the displayed prices are accurate for their local area, as network tariffs vary regionally.
  • The graph also shows the cheapest, most expensive, and average daily prices, helping customers understand consumption patterns.

To get an exact quote, customers would need to input their address, chosen product go’kvartal, go’måned, etc., and possibly their estimated annual consumption through a sign-up process or by contacting customer service.

Go-energi.dk’s emphasis on “Ingen skjulte gebyrer” suggests they aim for a clear, understandable bill, even with the various components involved.

Go-energi.dk vs. Ørsted Competitors

When comparing Go-energi.dk with a major competitor like Ørsted, several distinctions emerge that highlight their different market positions and customer appeal.

Both are electricity providers in Denmark, but their approach, scale, and focus differ significantly.

Go-energi.dk:

• Strengths:
  • Local & Personal Service: Strong emphasis on physical local offices and face-to-face customer interaction. This builds community trust and provides a more personal touch.
  • No Binding Period: Offers high flexibility, appealing to customers who don’t want to be tied into long-term contracts.
  • Transparent Hourly Pricing: The detailed live price graph helps customers actively manage consumption based on real-time market prices.
  • Focused Offering: Primarily electricity and EV charging, making their core business clear and specialized.
  • Supports Local: Explicitly states support for local communities.
• Weaknesses:
  • Smaller Scale: As a more regional or locally focused provider, they might not have the same national brand recognition or massive infrastructure investments as larger entities.
  • Data Delays: Acknowledged issues with smart meter data can be a frustration for some.
  • Limited Beyond Electricity: Doesn’t offer a wide array of other utility services like gas or district heating, which some consumers might prefer for bundling.

Ørsted:

*   Global Green Energy Leader: One of the world's largest developers of offshore wind power, with a strong international reputation for green energy transition. This is a massive appeal for environmentally conscious consumers.
*   Large Scale & Infrastructure: As a former state-owned enterprise, Ørsted has extensive infrastructure and a vast customer base.
*   Diverse Portfolio: Beyond household electricity, they are involved in large-scale energy production, heating, and smart energy solutions.
*   Strong Digital Presence: Typically offers robust online self-service portals, apps, and digital customer support.
*   Research & Development: Significant investment in new energy technologies and sustainable solutions.
*   Less Personal Service: As a large corporation, direct, face-to-face service might be less common compared to Go-energi.dk's local office model. Customer interactions are often more digital or call-center based.
*   Contract Complexity: While they offer various plans, some might have more intricate terms or longer binding periods compared to Go-energi.dk's "no binding period" policy.
*   Perceived Bureaucracy: Some customers might find large companies less agile or responsive than smaller, local providers.

Key Differentiators:

• Customer Interaction: Go-energi.dk excels in local, personal customer service. Ørsted focuses on digital efficiency and scale.
• Scale & Scope: Ørsted is a global green energy giant involved in massive projects. Go-energi.dk is a regional electricity supplier with local ties.
• Green Credentials: Both offer green energy, but Ørsted’s entire brand and business model are deeply intertwined with large-scale renewable energy production. Go-energi.dk offers wind certificates as an option.
• Flexibility: Go-energi.dk’s “no binding period” is a significant competitive advantage in terms of contract flexibility.

Choosing between Go-energi.dk and Ørsted often comes down to consumer priorities: whether one values personal local service and contractual flexibility over the scale, vast green energy investments, and comprehensive digital offerings of a larger, internationally recognized company.

Go-energi.dk Data Privacy and Security

While Go-energi.dk’s homepage doesn’t have a dedicated, detailed privacy policy section easily discoverable, a responsible electricity provider operating in the EU specifically Denmark would be subject to strict data protection regulations, primarily the General Data Protection Regulation GDPR.

• GDPR Compliance: As a Danish company, Go-energi.dk is legally obligated to comply with GDPR. This means they must:
  • Process data lawfully, fairly, and transparently: Inform customers about what data is collected and why.
  • Collect data for specified, explicit, and legitimate purposes: Data should only be collected for necessary business operations e.g., billing, service delivery, customer support.
  • Minimize data collection: Only gather data that is absolutely necessary.
  • Ensure accuracy and allow for correction: Customers should be able to correct inaccurate data.
  • Limit storage duration: Data should only be kept as long as necessary.
  • Ensure integrity and confidentiality: Protect data from unauthorized access, loss, or damage.
  • Accountability: Be able to demonstrate compliance with GDPR.
• Types of Data Collected Presumed:
  • Personal Identification Data: Name, address, contact information phone, email.
  • Billing Information: Bank details for direct debits, payment history.
  • Consumption Data: Electricity meter readings hourly, daily, monthly, production data if customers have solar panels. This is crucial for accurate billing and energy management.
  • Communication Data: Records of interactions with customer service calls, emails.
• Security Measures Presumed:
  • Encryption: Data transmitted to and from their self-service portal would likely be encrypted SSL/TLS.
  • Access Control: Internal systems would have restricted access to sensitive customer data.
  • Regular Audits: Compliance with security standards and GDPR is likely regularly audited.
  • Secure Payment Processing: If they process payments directly, they would need to adhere to PCI DSS Payment Card Industry Data Security Standard or use secure third-party payment gateways.
• Data Usage:
  • Service Delivery: Primarily used for accurate billing, managing electricity supply, and providing customer support.
  • Service Improvement: Aggregated and anonymized data might be used to analyze consumption patterns and improve service offerings.
  • Marketing with consent: Any marketing communications would require explicit consent under GDPR.
• Customer Rights under GDPR:
  • Right to Access: Customers can request copies of their data.
  • Right to Rectification: Correct inaccurate data.
  • Right to Erasure “Right to be Forgotten”: Request deletion of data under certain conditions.
  • Right to Restriction of Processing: Limit how their data is used.
  • Right to Data Portability: Receive their data in a structured, commonly used format.
  • Right to Object: Object to certain types of processing.

While Go-energi.dk doesn’t prominently feature a detailed privacy policy on its homepage, their operation in Denmark dictates a strong adherence to GDPR.

Customers concerned about their data should look for a dedicated “Privatlivspolitik” or “Data Protection Policy” link, usually in the footer of the website, to review the specifics of their data handling practices.

Given the context of a utility company, data collection is necessary for service provision, but its handling should be secure and transparent.

Frequently Asked Questions

What is Go-energi.dk?

Go-energi.dk is a Danish electricity provider offering various electricity products and services for private homes, businesses, and summer houses across Denmark.

What types of electricity products does Go-energi.dk offer?

Go-energi.dk offers quarterly billing go’kvartal energi/vind and monthly billing go’måned energi/vind, with options for wind certificates.

They also have specific products for summer houses go’ferie and businesses go’erhverv.

Can I see my current electricity price with Go-energi.dk?

Yes, Go-energi.dk provides an interactive price graph on their website where you can see the hourly electricity prices, including breakdowns for electricity tax, transport fees, and spot price, for both DK1 and DK2 areas.

Does Go-energi.dk offer solutions for electric vehicles?

Yes, Go-energi.dk offers charging boxes from Etrel and charging subscriptions, which can include automatic tax refunds, for both private and business customers. Knifestock.hu Reviews

Is there a binding period with Go-energi.dk?

No, Go-energi.dk explicitly states “Ingen bindingsperiode,” meaning there is no binding contract period, allowing customers flexibility to cancel their service.

How do I contact Go-energi.dk customer service?

You can contact Go-energi.dk customer service by phone at 87 11 34 00, or by visiting one of their local offices.

They also likely have an email or contact form available on their website.

Does Go-energi.dk have physical offices?

Yes, Go-energi.dk emphasizes its local presence and has three physical offices in Denmark where customers can meet staff face-to-face.

What are the main components of the electricity price from Go-energi.dk?

The main components typically include the hourly spot price Nord Pool, electricity tax Elafgift, transport fees Transport from the local grid company, additional supplements Tillæg, and VAT Moms, plus a fixed subscription fee. Delpasocarhire.com Reviews

Are there any hidden fees with Go-energi.dk?

Go-energi.dk states “Ingen skjulte gebyrer,” implying they aim for transparent billing without unexpected charges beyond the standard components.

Can I get green electricity from Go-energi.dk?

Yes, Go-energi.dk offers the option to purchase electricity with associated wind certificates “vind” products, allowing customers to support renewable energy.

What if my electricity consumption data is delayed on Go-energi.dk?

The website acknowledges that consumption and production data from smart meters might be delayed or missing for some days due to an extraordinary system load. They are working on resolving this.

How do I switch to Go-energi.dk as a new customer?

The website has a “Bliv elkunde” Become an electricity customer section, which would guide you through the sign-up process, typically involving providing personal details and meter information.

What is the difference between “go’kvartal” and “go’måned” products?

“Go’kvartal” likely involves quarterly billing based on an estimated consumption aconte, while “go’måned” bills you monthly based on your actual consumption. Getmyboat.com Reviews

Does Go-energi.dk operate nationwide in Denmark?

Yes, while they emphasize their local presence and offices, they state that they can deliver electricity throughout Denmark.

How often are tomorrow’s electricity prices available on Go-energi.dk?

Tomorrow’s electricity prices are usually available on the Go-energi.dk website around 13:00 1 PM daily.

Does the price graph on Go-energi.dk include all costs?

The price graph displays the hourly electricity price components spot price, tax, transport, etc. but explicitly states it does not account for the fixed subscription fees you pay.

What should I do if I’m moving and need to update my electricity service?

Go-energi.dk has a “Meld flytning” Report moving section on their website, which would guide you through the process of updating your address or transferring your service.

Does Go-energi.dk offer services beyond electricity?

Based on the homepage, their primary focus is on electricity supply and electric vehicle charging solutions. Instantcode.co Reviews

There’s no mention of other utilities like gas or internet.

How do I cancel my Go-energi.dk subscription?

To cancel, you should contact Go-energi.dk customer service by phone or email, state your intention to terminate service, and provide your customer details.

Due to their “no binding period” policy, cancellation should be straightforward.

Does Go-energi.dk support local communities?

Yes, Go-energi.dk highlights that they “støtter lokalt” support locally and prioritize being a local choice for electricity, which includes having local offices.

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