Based on looking at the website, Goliath Auto Transport, an Auto Move Now company, presents itself as a family-owned and operated vehicle relocation service covering all 50 U.S. states.
The company emphasizes a commitment to high standards, customer satisfaction, and affordable pricing, aiming for a “white glove treatment” and a seamless shipping experience.
Their core proposition revolves around a purported absence of negative reviews, a claim they explicitly challenge potential customers to verify by searching the internet.
They highlight direct communication channels, diverse transport options open, enclosed, flatbed, and a focus on using “best-rated drivers with newer trucks & trailers.”
This review dives deep into Goliath Auto Transport’s online presence, dissecting their claims and evaluating the overall impression their website conveys.
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We’ll explore the services they offer, their approach to customer service, and the transparency of their operations, all to help you determine if Goliath Auto Transport is a viable option for your vehicle shipping needs.
Navigating the auto transport industry can be a minefield of inconsistent service and unexpected headaches, so understanding a company’s claims and vetting their promises is crucial.
We’ll cut through the marketing speak to give you a clear picture of what Goliath Auto Transport purports to deliver.
Understanding Goliath Auto Transport’s Core Offering
Goliath Auto Transport positions itself as a comprehensive solution for vehicle relocation across the entire United States.
Their website highlights several key services and operational philosophies that form the backbone of their offering.
It’s crucial to break these down to grasp what they’re truly bringing to the table.
Nationwide Coverage: All 50 U.S. States
One of the most significant claims on their website is their ability to ship vehicles nationwide, covering all 50 U.S. states. This broad reach is a major selling point for customers who might need to transport a vehicle cross-country or to more remote locations.
- Implication for Customers: For individuals relocating or purchasing a vehicle from a distant state, this extensive coverage suggests convenience and the potential for a single point of contact for their shipping needs.
- Logistical Complexity: Operating in all 50 states requires a robust network of carriers and a deep understanding of varying state regulations, permits, and logistical challenges. A company that genuinely achieves this level of coverage demonstrates significant operational scale.
Diverse Transport Options: Open, Enclosed & Flatbed
Goliath Auto Transport offers a variety of transport methods, catering to different vehicle types and customer preferences. Bluenotary.us Reviews
This flexibility is a standard expectation in the auto transport industry, but it’s good to see it explicitly stated.
- Open Car Carriers: This is the most common and typically the most affordable option. Vehicles are exposed to the elements during transit, similar to how they would be driven on a highway. Approximately 90% of all vehicles transported annually use open carriers due to their cost-effectiveness.
- Enclosed Car Carriers: Ideal for luxury, classic, antique, or high-value vehicles, enclosed carriers provide protection from weather, road debris, and potential theft. This option is generally 30-60% more expensive than open transport, reflecting the added security and specialized equipment.
- Flatbed Options: While less common for standard passenger vehicles, flatbed transport is essential for oversized vehicles, non-running vehicles, or specialized equipment that doesn’t fit on standard car carriers. This highlights their capacity to handle diverse transport challenges.
- Customer Choice: Providing these options empowers customers to choose the level of protection and cost that aligns with their specific needs and the value of their vehicle.
“White Glove Treatment” and Tailored Quotes
The website frequently uses phrases like “white glove treatment” and promises “tailor-made, accurate quotes that fit your specific set of circumstances.” These are strong claims aimed at positioning them as a premium service provider.
- Personalized Service: The implication is that they don’t offer generic, one-size-fits-all solutions but instead take the time to understand each customer’s unique requirements.
- Accuracy in Quoting: Providing accurate quotes upfront is critical in this industry, where hidden fees or unexpected price changes can lead to customer dissatisfaction. A truly accurate quote suggests a thorough understanding of the variables involved, such as distance, vehicle type, carrier availability, and specific routing.
- Industry Standard vs. Goliath’s Claim: While “white glove treatment” is a common marketing term, for an auto transport company, it typically translates to superior communication, careful handling of the vehicle, on-time delivery, and proactive problem-solving. It’s a promise of going above and beyond the basic transport service.
The “No Negative Feedback” Claim: A Deep Dive
One of the most audacious and frequently reiterated claims on the Goliath Auto Transport website is their assertion of having “nothing but a paper trail of flawless and headache-free experiences” and challenging visitors to “search the internet and find one negative comment.” This is a bold statement in an industry often plagued by customer complaints.
The Genesis of the Claim: Brenden Kurtyka’s Story
The owner, Brenden Kurtyka, states he started Goliath in 2017 after working for other companies for 10 years and growing “tired of having to tell customers why we had such terrible reviews.” This narrative is designed to establish Goliath as a company founded on principles of integrity and customer satisfaction, directly addressing a pain point he observed in the industry.
- Motivational Aspect: This backstory aims to build trust by framing the company’s existence as a direct response to industry shortcomings. It suggests a deep understanding of customer frustrations and a commitment to overcoming them.
- Implied Guarantee: By linking the company’s origin to a desire to avoid negative feedback, it implicitly guarantees a different, more positive experience for the customer.
Challenging the Internet: “Find One Negative Comment”
The website explicitly dares potential customers to “search the internet and find one negative comment regarding my family owned company here at Goliath.” This is an incredibly high bar for any business, especially one in logistics. Bisecthosting.com Reviews
- Marketing Tactic: This aggressive marketing tactic aims to instill immediate confidence. If a company is willing to make such a public challenge, it suggests they genuinely believe in their service quality.
- Reality Check: In the real world, achieving zero negative feedback is exceptionally difficult, if not impossible, for any business operating at scale over several years. Even minor logistical hiccups, communication misunderstandings, or unrealistic customer expectations can lead to a less-than-perfect review. A single negative experience, even if isolated, can be documented online.
- What to Look For: When evaluating such a claim, consumers should indeed perform independent searches on multiple review platforms BBB, Google Reviews, Transport Reviews, Yelp, etc.. A complete absence of any reviews positive or negative might be as concerning as a plethora of negative ones, indicating a lack of online presence or transparency.
The Significance of a “Flawless Paper Trail”
The phrase “paper trail of flawless and headache-free experiences” refers to the digital footprint of customer interactions and feedback.
- Beyond Just Reviews: This suggests more than just review scores. it implies a consistent history of successful transports without significant issues, disputes, or complaints escalated to third-party resolution bodies.
- Operational Excellence: For a company to claim a flawless track record, it would necessitate exceptional operational efficiency, robust problem-solving mechanisms, and consistently reliable carrier partnerships. In an industry where delays and unforeseen circumstances are common, this level of perfection is highly aspirational.
Customer Service and Communication: A Direct Approach
Goliath Auto Transport emphasizes a direct and personalized approach to customer service, moving away from automated systems and long hold times.
This is a significant differentiator in an industry where impersonal call centers can be a source of frustration for customers.
No Fancy Call Menus or Hold Times
The website explicitly states, “No fancy call menu’s or hold times.
We provide real, personalized auto transport & we are dang good!” This commitment to direct human interaction is a strong selling point. Justbeehoney.co.uk Reviews
- Customer Frustration Avoidance: Long hold times and complex automated phone trees are common complaints across many service industries. By promising to eliminate these, Goliath positions itself as a customer-centric organization that values direct communication.
- Efficiency: Direct communication can often lead to faster resolution of inquiries and issues, enhancing the overall customer experience.
- Personal Touch: The “personalized auto transport” implies that customers will interact with a specific individual or a small team that understands their unique shipping needs, rather than being passed around a large department.
Availability on Cell Phones: Direct Access to Dispatch Managers
The website lists direct cell phone numbers for its dispatch managers, including Natalie Tamara, Brittany Henley, and Josh Krantz, along with their email addresses.
This level of accessibility is highly unusual for a company of any significant size in this industry.
- Immediate Access: Providing direct cell numbers suggests a willingness to be accessible outside of traditional business hours and offers an immediate line of communication for urgent matters.
- Accountability: When customers have direct contact information for key personnel, it fosters a sense of accountability on the part of the company. It implies that these individuals are directly invested in the success of each transport.
- Trust Building: This transparency can significantly build trust with potential customers who often worry about communication breakdowns when entrusting their valuable vehicles to a transport company.
- Potential Scalability Issue: While excellent for personalized service, relying heavily on direct cell phone numbers for dispatch managers might present a challenge as the company scales. Maintaining this level of direct access for a large volume of customers could become difficult. However, for a “family-owned and operated” business, it reinforces their commitment to a hands-on approach.
Prompt and Clear Communication
The focus on “real, personalized auto transport” extends to the nature of their communication.
- Transparency: Customers generally appreciate transparent communication about the status of their shipment, potential delays, or any unforeseen issues.
- Proactive Updates: While not explicitly stated, the implication of personalized service is that they would provide proactive updates rather than waiting for the customer to call and inquire.
- Problem Resolution: In an industry where issues can arise e.g., carrier breakdowns, weather delays, effective communication is paramount for managing customer expectations and resolving problems efficiently. The direct access to dispatch managers suggests a streamlined process for addressing concerns.
Carrier Network and Equipment Quality
Goliath Auto Transport’s website highlights its commitment to using high-quality carriers and modern equipment, which is a critical factor in ensuring safe and efficient vehicle transport.
“Best-Rated Drivers with Newer Trucks & Trailers”
The company explicitly states, “We use only the best-rated drivers with newer trucks & trailers.” This claim speaks directly to reliability, safety, and the overall quality of service. Liberty.com.au Reviews
- Driver Quality: “Best-rated drivers” implies that Goliath vets its independent carriers rigorously, likely based on their safety records, on-time performance, and positive feedback from other brokers or customers. The FMCSA Federal Motor Carrier Safety Administration maintains extensive safety data on carriers, which reputable brokers utilize for vetting.
- Equipment Modernity: Using “newer trucks & trailers” contributes to several benefits:
- Reduced Breakdowns: Modern equipment is generally more reliable and less prone to mechanical failures, reducing the likelihood of unexpected delays during transit.
- Enhanced Safety: Newer vehicles often come equipped with advanced safety features, benefiting both the driver and the transported vehicles.
- Professional Image: A well-maintained, newer fleet presents a more professional image and instills confidence in the customer.
- Industry Context: Many brokers in the auto transport industry work with a vast network of independent carriers, some of whom may operate older equipment. Goliath’s stated preference for newer assets suggests a commitment to a higher standard.
Vetting Process for Carriers Implied
While the website doesn’t detail their carrier vetting process, the claim of using “best-rated drivers” strongly implies a thorough selection procedure. Reputable auto transport brokers typically:
- Verify MC Number and DOT Number: Ensure the carrier is legally registered with the Federal Motor Carrier Safety Administration FMCSA and has an active operating authority.
- Check Insurance: Confirm the carrier holds adequate cargo insurance $100,000 to $250,000 being common for open carriers, higher for enclosed to cover potential damage to vehicles during transit.
- Review Safety Records: Access FMCSA safety ratings and compliance information, looking for a satisfactory safety rating and no concerning violations.
- Evaluate Performance History: Consult industry-specific platforms e.g., Central Dispatch, Carrier411 for peer reviews and performance data from other brokers.
- Contractual Agreements: Have clear contracts with carriers outlining service expectations, payment terms, and liability.
Impact on Service Quality and Reliability
The quality of the carrier network directly impacts the customer’s experience.
- On-Time Delivery: Reliable drivers and equipment contribute significantly to meeting estimated pickup and delivery windows.
- Vehicle Safety: Experienced drivers and well-maintained trailers minimize the risk of damage during loading, transit, and unloading.
- Reduced Stress: Customers have greater peace of mind knowing their vehicle is in the hands of professionals operating reliable equipment. In an industry where incidents can occur, minimizing risk is paramount.
Transparent Pricing and Quote Process
Goliath Auto Transport emphasizes providing “tailor-made, accurate quotes” and aims for affordable pricing, suggesting a transparent and fair approach to cost estimation.
Requesting a Quote: The Primary Call to Action
The website prominently features “Request a Quote” buttons, indicating that this is the primary method for initiating service.
- Online Quote Form: Most auto transport companies utilize an online form where customers provide details like vehicle type, origin, destination, desired transport date, and preferred carrier type open/enclosed. This allows for a more accurate initial assessment.
- Direct Contact for Complex Cases: For unusual or complex shipments e.g., oversized vehicles, non-running cars, specific time constraints, direct phone consultation is often necessary to get a precise quote. Given Goliath’s emphasis on direct communication, this seems to be a strong suit.
“Tailor-Made, Accurate Quotes”
The promise of “tailor-made, accurate quotes” is crucial in an industry often plagued by bait-and-switch tactics or low-ball estimates that suddenly increase. Aus.oltinternational.net Reviews
- Factors Influencing Price: A truly accurate quote considers numerous variables:
- Distance: Longer distances generally mean higher costs.
- Vehicle Type: Larger, heavier vehicles SUVs, trucks cost more than sedans. Non-running vehicles also incur additional fees.
- Carrier Type: Enclosed transport is significantly more expensive than open.
- Route Popularity: Shipping on major interstate routes e.g., I-5, I-95 is often cheaper due to higher carrier availability compared to rural or less frequented routes.
- Seasonality: Prices can fluctuate with demand, typically peaking during summer months and snowbird seasons.
- Flexibility: Customers with more flexible pickup/delivery dates might get slightly better rates.
- Fuel Prices: Volatility in fuel costs can impact transport prices.
- Binding vs. Non-Binding Quotes: It’s essential for customers to clarify if the quote is binding or an estimate. A binding quote guarantees the price unless the shipment details change. While the website doesn’t explicitly state this, a company focused on “accuracy” should aim for binding quotes.
“Affordable Pricing”
While affordability is subjective, a company’s claim of “affordable pricing” suggests they are competitive within the market.
- Value Proposition: “Affordable” combined with “high standard and satisfactory” implies a strong value proposition – good service without excessive cost.
- Market Comparison: Customers should always obtain multiple quotes from different reputable companies to compare prices and ensure they are getting a fair deal. However, the lowest price isn’t always the best indicator of value in auto transport, as it can sometimes lead to delays or service issues.
Goliath Auto Transport as an Auto Move Now Company
The website clearly states, “Goliath Auto Transport An Auto Move Now company.” This association provides additional context and potentially insights into the company’s operational structure and history.
Parent Company or Partnership
This phrasing suggests either:
- A Subsidiary: Goliath Auto Transport could be a subsidiary brand or a division operating under the larger umbrella of “Auto Move Now.”
- A Strategic Partnership: It could indicate a close operational partnership where Goliath leverages Auto Move Now’s resources, network, or technological infrastructure.
- Shared Ownership/Management: Given that staff emails are
@automovenow.com, it’s highly probable that Goliath Auto Transport is a d/b/a doing business as or a direct brand name under the ownership and operational structure of Auto Move Now. Brenden Kurtyka, the stated owner of Goliath, would likely also be a principal in Auto Move Now.
Implications of the Association
Understanding this relationship can be important for several reasons:
- Shared Reputation: If Auto Move Now has an established reputation, positive or negative, it could reflect on Goliath Auto Transport. Customers might extend their perception of one to the other.
- Resource Leveraging: Being part of a larger entity even if just structurally could mean access to a more extensive carrier network, better technology for dispatch and tracking, or more robust customer support systems.
- Operational Consistency: Policies, procedures, and service standards might be consistent across both brands if they operate under the same management.
Researching “Auto Move Now”
Given this clear association, a thorough consumer review would also include researching “Auto Move Now” to see if there are any additional reviews, industry reports, or operational details that shed more light on the parent company’s practices. Tickinsurance.com.au Reviews
This can provide a broader picture of the organizational reliability and service history.
It’s akin to researching a specific brand of car that is part of a larger automotive group – the parent company’s reputation often influences the perception of its sub-brands.
The Mission and Vision: Achieving “Complete Satisfaction”
Goliath Auto Transport’s mission statement and expressed vision are centered around delivering an exceptional customer experience that culminates in “complete satisfaction” and the desire for a 5-star review.
Mission: High Standard, Satisfactory Service, Affordable Pricing
Their stated mission is “to provide you a service that is high standard and satisfactory, supported by quality customer service and affordable pricing.” This encapsulates the core pillars of their value proposition.
- High Standard: Implies attention to detail, adherence to best practices, and a commitment to professionalism throughout the transport process.
- Satisfactory: Suggests meeting or exceeding customer expectations, ensuring the vehicle arrives safely and on time.
- Quality Customer Service: Reinforces their emphasis on direct, personalized communication and problem-solving.
- Affordable Pricing: Aims to provide value without being exorbitantly expensive, balancing quality with cost-effectiveness.
Vision: “Ultimate Customer Experience” & 5-Star Reviews
The owner’s ultimate mission is “complete satisfaction in your shipping experience that leaves you wondering where to post your 5-star review!” This is a bold and ambitious vision. Medvi.org Reviews
- Beyond Satisfaction to Delight: This vision aims to move beyond mere satisfaction to customer delight. The idea that a customer would actively seek out a place to leave a 5-star review indicates an experience that significantly exceeded expectations.
- Word-of-Mouth Marketing: A company that consistently delivers such an experience benefits immensely from positive word-of-mouth and online reviews, which are powerful drivers of new business.
- Industry Aspiration: In an industry where negative experiences are often highlighted, aspiring to achieve a universal 5-star rating for all customers is a significant challenge and a high standard to set. It pushes the company to be exceptional in every interaction.
The “Try Us for the Ultimate Customer Experience”
This invitation on their website directly challenges potential customers to experience their service firsthand.
- Confidence in Service: It conveys a strong sense of confidence in their ability to deliver on their promises.
- Call to Action: It’s a persuasive call to action, urging customers to put their claims to the test.
- Metrics of Success: For a company with this vision, success is measured not just by transported vehicles but by the positive sentiment and reviews generated by those transports. It suggests an internal culture focused on delivering excellence in every step of the process, from initial quote to final delivery.
Security and Trust Factors on the Website
When evaluating any online service provider, particularly one handling valuable assets like vehicles, the security and trust factors evident on their website are paramount.
While the Goliath Auto Transport website is relatively simple, it does offer some basic trust indicators.
Contact Information and Physical Presence
The website provides direct contact information, including:
- Phone Numbers: Multiple direct cell phone numbers for dispatch managers are listed, which is a significant trust signal.
- Email Addresses: Professional email addresses
@automovenow.comare provided. - Lack of Physical Address: A common absence on many broker websites is a physical office address. While not necessarily a red flag for a broker as they coordinate carriers rather than operating their own fleet from a central depot, it’s something some consumers look for. Reputable brokers are typically registered businesses with a physical address, even if it’s not prominently displayed for customer visits.
SSL Certificate HTTPS
A basic but crucial security feature is the presence of an SSL certificate, indicated by “HTTPS” in the website’s URL and a padlock icon in the browser bar. Sistaco.co.uk Reviews
- Data Encryption: An SSL certificate encrypts data transmitted between the user’s browser and the website server. This is vital for protecting personal information submitted via quote forms name, phone, email, vehicle details.
- Browser Warning Avoidance: Without HTTPS, modern browsers often display “Not Secure” warnings, deterring users from submitting sensitive information.
- Industry Standard: HTTPS is a fundamental standard for any legitimate website conducting business online.
Transparency of Ownership
The website clearly names Brenden Kurtyka as the owner.
- Accountability: Naming the owner adds a layer of personal accountability, reinforcing the “family-owned and operated” claim.
- Ease of Verification: It allows potential customers to conduct further due diligence on the owner’s background or the company’s registration if they wish.
Professional Presentation
While simple, the website appears clean and professional, free of obvious grammatical errors or unprofessional design elements that might suggest a fly-by-night operation.
- Credibility: A professionally designed and maintained website contributes to a company’s overall credibility.
- Information Accessibility: Key information, such as service options and contact details, is easily accessible.
Lack of Online Review Integration
Notably, despite challenging users to “search the internet and find one negative comment,” the website itself does not directly integrate or link to external review platforms e.g., BBB, Google Reviews, Transport Reviews.
- Missed Opportunity: For a company so confident in its positive reputation, providing direct links to these external review sites would further reinforce their claims and make it easier for customers to verify.
- Implicit Trust Required: Without direct links, customers are left to perform their own searches, which can sometimes be more time-consuming or lead to fragmented results. Companies with strong review profiles often proudly display badges or links to their top ratings.
Frequently Asked Questions
What is Goliath Auto Transport?
Goliath Auto Transport is a family-owned and operated company that provides vehicle relocation services across all 50 U.S. states.
They operate as an “Auto Move Now” company and specialize in transporting vehicles using open, enclosed, and flatbed carriers. Yesstyle.com Reviews
Is Goliath Auto Transport a broker or a carrier?
Based on the website’s description of coordinating “best-rated drivers with newer trucks & trailers” and being “An Auto Move Now company,” Goliath Auto Transport operates primarily as a broker. They connect customers with a network of independent, vetted carriers rather than owning and operating their own fleet of trucks.
How long has Goliath Auto Transport been in business?
The owner, Brenden Kurtyka, states he started Goliath Auto Transport in 2017. He also mentions having 10 years of prior experience in the auto transport industry before founding Goliath.
What types of vehicles does Goliath Auto Transport ship?
Goliath Auto Transport ships various types of vehicles, including standard cars, trucks, SUVs, luxury vehicles, classic cars, and potentially oversized or non-running vehicles, given their offering of open, enclosed, and flatbed transport options.
Does Goliath Auto Transport offer open car transport?
Yes, Goliath Auto Transport offers open car carrier services, which is typically the most common and cost-effective method for vehicle transport.
Does Goliath Auto Transport offer enclosed car transport?
Yes, Goliath Auto Transport offers enclosed car carrier services, ideal for protecting high-value, classic, or luxury vehicles from the elements and road debris during transit. Perfume-empire.com Reviews
Can Goliath Auto Transport ship my car to all 50 U.S. states?
Yes, Goliath Auto Transport explicitly states on its website that it ships vehicles nationwide to all 50 U.S. states.
How do I get a quote from Goliath Auto Transport?
You can request a quote from Goliath Auto Transport by clicking the “Request a Quote” buttons prominently displayed on their website.
This likely leads to an online form where you can provide your vehicle and transport details.
What information do I need to get an accurate quote?
While not explicitly detailed on the website’s main page, typically to get an accurate quote, you would need to provide the vehicle’s make, model, year, whether it’s running or not, the exact pickup and delivery locations including zip codes, and your preferred transport date and carrier type open or enclosed.
Does Goliath Auto Transport offer “white glove treatment”?
Yes, Goliath Auto Transport claims to provide customers with “white glove treatment,” implying a high level of personalized service, careful handling of the vehicle, and a seamless shipping experience. Armadilo.co Reviews
What kind of customer service can I expect from Goliath Auto Transport?
Goliath Auto Transport emphasizes direct and personalized customer service, stating “No fancy call menu’s or hold times” and providing direct cell phone numbers for their dispatch managers for “real, personalized auto transport.”
Can I speak directly to a dispatch manager at Goliath Auto Transport?
Yes, the website lists direct cell phone numbers and email addresses for their dispatch managers Natalie Tamara, Brittany Henley, Josh Krantz, indicating that direct communication is encouraged.
Does Goliath Auto Transport claim to have negative reviews?
No, Goliath Auto Transport explicitly challenges visitors to “search the internet and find one negative comment” regarding their company, claiming to have “nothing but a paper trail of flawless and headache-free experiences.”
Who is the owner of Goliath Auto Transport?
The owner of Goliath Auto Transport is Brenden Kurtyka.
Is Goliath Auto Transport affiliated with Auto Move Now?
Yes, the website states, “Goliath Auto Transport An Auto Move Now company,” indicating a direct affiliation or operational connection between the two entities. Intego.com Reviews
What are Goliath Auto Transport’s hours of operation?
While specific operating hours are not listed, the provision of direct cell phone numbers for dispatch managers suggests a high level of accessibility that may extend beyond standard business hours.
Does Goliath Auto Transport use its own trucks?
No, based on the phrasing “We use only the best-rated drivers with newer trucks & trailers,” Goliath Auto Transport appears to work with a network of independent, vetted carriers rather than owning its own fleet of transport trucks.
How does Goliath Auto Transport ensure vehicle safety during transit?
Goliath Auto Transport claims to use “only the best-rated drivers with newer trucks & trailers,” which contributes to vehicle safety by reducing the risk of breakdowns and ensuring professional handling during transport.
What if my car is not running? Can Goliath Auto Transport still ship it?
While not explicitly detailed, if they offer flatbed options and handle a range of transport needs, it’s highly probable they can arrange transport for non-running vehicles, though this typically incurs additional fees. It’s best to confirm this when requesting a quote.
What is Goliath Auto Transport’s mission?
Goliath Auto Transport’s mission is “to provide you a service that is high standard and satisfactory, supported by quality customer service and affordable pricing,” aiming for complete customer satisfaction and 5-star reviews. Worldofbooks.com Reviews
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