Hardwoodfloorstore.co.uk Reviews

Based on looking at the website, Hardwoodfloorstore.co.uk appears to be a legitimate online retailer specializing in a wide range of flooring options, primarily focusing on wood flooring and luxury vinyl tiles LVT. They offer various products including engineered wood, solid wood, and LVT, alongside a selection of tiles and flooring accessories.

The site emphasizes 100% European-produced wood, suggesting a focus on quality and origin.

They also highlight services like free sample delivery, next-day delivery, and a price match promise, aiming to provide a comprehensive and competitive customer experience in the flooring market.

The website is well-structured, allowing users to browse by wood type, style, color, and price range, making the selection process quite streamlined.

This review will deep-dive into the offerings and features of Hardwoodfloorstore.co.uk, examining what makes it a notable player in the UK flooring sector.

We’ll look at their product diversity, customer-centric services, and overall value proposition.

For those considering a flooring upgrade, understanding the specifics of what Hardwoodfloorstore.co.uk provides can help in making an informed decision, especially when compared to other market alternatives.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Hardwoodfloorstore.co.uk Review & First Look

Upon a thorough initial scan of Hardwoodfloorstore.co.uk, it’s clear the platform is designed to be a comprehensive online destination for various flooring needs.

The site boasts a clean, intuitive layout, making navigation straightforward whether you’re a seasoned DIY enthusiast or a first-time homeowner.

The immediate impression is one of professionalism and a deep product catalog.

Initial User Experience and Navigation

The user experience starts strong with clear categories right from the homepage: “Real Wood,” “Engineered Wood,” “Solid Wood,” “Luxury Vinyl LVT,” and “Tiles.” This immediate breakdown helps visitors quickly orient themselves.

The navigation menu also features “Clearance” sections for various product types and “Accessories,” which is a thoughtful inclusion for a complete flooring project. 1stclass2ndhandfurniture.com Reviews

• Top-Level Categories: Real Wood, Engineered Wood, Solid Wood, Luxury Vinyl LVT, Tiles, Clearance, Accessories, Sale.
• Ease of Filtering: Within each category, users can filter by thickness e.g., 7.2mm – 10mm, 11mm – 14mm, 15mm – 22mm, color White, Light Grey, Natural, Dark, style 3-Strip Plank, Herringbone, Chevron, brand Ashton & Rose, Kahrs, Parky, and price range £30.00 – £39.99 per m2, £40.00 – £49.99 per m2, Over £50 per m2. This granular filtering capability is excellent for narrowing down options.
• Visual Appeal: The product listings feature clear images, giving a good visual representation of the flooring. While not explicitly stated, high-resolution images are crucial for online flooring purchases.

Product Range and Quality Claims

The site prominently advertises “100% EUROPEAN produced WOOD,” which immediately suggests a commitment to quality and ethical sourcing.

This is a significant differentiator in a market flooded with various origins.

• Real Wood: This category likely encompasses solid wood and engineered wood, catering to traditionalists and those seeking durable, natural finishes.
• Engineered Wood: A popular choice for its stability and versatility, available in various thicknesses and finishes.
• Solid Wood: The classic choice for longevity and timeless appeal, often requiring specific installation considerations.
• Luxury Vinyl Tiles LVT: A rapidly growing segment, LVT is known for its durability, water resistance, and ability to mimic natural materials like wood and stone. Hardwoodfloorstore.co.uk offers LVT in different styles Herringbone, Chevron, Plank, Panel and looks Wood, Stone, as well as format types Glue Down, Click Fit.
• Tiles: This section covers various designs, from plain to patterned, including stone, marble, and wood-look tiles. They also specify use cases Floor, Wall and room applicability Kitchen, Bathroom, Outdoor, which is highly practical.

Hardwoodfloorstore.co.uk Pros & Cons

Navigating the world of online flooring retailers requires a careful look at both the strengths and weaknesses of a platform.

Hardwoodfloorstore.co.uk presents a compelling offer, but like any business, it has areas where it excels and others where it might fall short for specific users.

Advantages of Shopping with Hardwoodfloorstore.co.uk

The website highlights several key benefits that aim to attract and retain customers. Enpass.io Reviews

These often revolve around convenience, service, and product range.

• Extensive Product Selection: One of the most significant advantages is the sheer variety of flooring options available. From traditional solid wood to modern LVT and various tiles, customers have a broad spectrum to choose from. This includes different wood species, finishes, plank sizes, and patterns e.g., Herringbone, Chevron.
  • Data Point: Over 100 distinct product variations across engineered wood, solid wood, LVT, and tiles, catering to diverse aesthetic and practical needs.
• Emphasis on European-Produced Wood: The prominent mention of “100% EUROPEAN produced WOOD” implies a commitment to quality standards, potentially reassuring customers about the durability and ethical sourcing of their wood products. European timber often adheres to strict environmental and quality regulations.
• Free Sample Service: This is a huge win for online flooring purchases. Seeing and feeling the actual material in your home environment is crucial for making the right decision, as colors and textures can appear differently on screen.
  • Benefit: Reduces the risk of dissatisfaction upon delivery.
  • Process: Likely involves adding desired samples to a cart and checking out, similar to a regular purchase but at no cost.
• Next Day Delivery: For those on a tight schedule or with urgent projects, next-day delivery is a significant convenience. This minimizes project downtime and allows for quicker planning.
  • Consideration: Usually applies to in-stock items and within specific geographic areas. It’s advisable to check delivery terms and conditions.
• Price Match Promise: This feature indicates confidence in their pricing competitiveness. If a customer finds the same product cheaper elsewhere, Hardwoodfloorstore.co.uk aims to match it, potentially saving customers money and encouraging them to complete their purchase on their platform.
  • Conditions: Typically requires the competitor to have the exact same product, be in stock, and have comparable delivery terms.
• 20 Years Experience: This claim on their website suggests a deep understanding of the flooring industry, implying knowledgeable staff and reliable service. Experience often translates to better product selection, problem-solving, and customer support.
• Dedicated Clearance and Sale Sections: Regular sale events and a clear “Clearance” section for wood, LVT, and tiles provide opportunities for customers to find high-quality flooring at discounted prices. This is particularly appealing for budget-conscious buyers or those looking for specific deals.
  • Examples: Hot deals like “AR8500F Ashton & Rose Brampton Herringbone Cappuccino Oak £34.51 GBP m2” showcase real-time savings.

Potential Drawbacks and Considerations

While Hardwoodfloorstore.co.uk offers many positives, there are a few aspects where users might seek more information or face minor limitations.

• Limited Brand Diversity Visible: While they list “Ashton & Rose,” “Kahrs,” and “Parky,” the visible brand selection appears somewhat concentrated. For customers specifically seeking very niche or a wider array of international brands, this might be a slight limitation.
  • Note: Many online retailers focus on a few key suppliers to manage inventory and quality control.
• Returns Policy Clarity: While not explicitly detailed on the homepage snippets, a clear, easily accessible returns policy is crucial for online purchases, especially for large items like flooring. Customers need to know the procedure, costs, and timelines for returns or exchanges.
  • Recommendation: A dedicated, prominent link to a comprehensive returns policy page is essential.
• Installation Services: The website focuses on selling products and accessories, implying a DIY or customer-arranged installation model. While they offer “Installation Aftercare” accessories, they don’t seem to directly offer or recommend professional installation services. For those who aren’t planning a DIY project, finding a local installer would be an additional step.
  • Opportunity: Partnering with or recommending certified local installers could enhance the customer experience.
• Customer Reviews Visibility On-Site: While they encourage reviews, a prominent, aggregated section of customer testimonials or star ratings for specific products on the product pages themselves could build more trust. The current “Leave us a review” prompt is a good start, but visible proof of satisfaction is more impactful.
  • Suggestion: Integration of third-party review platforms like Trustpilot or clear display of customer ratings on product pages.
• Physical Showroom Presence: As an online-first retailer, the absence of physical showrooms means customers can’t physically visit to see larger samples or discuss options in person. The free sample service mitigates this, but some prefer a tactile, in-person shopping experience.
  • Alternative: The free sample service is designed to bridge this gap effectively.

Hardwoodfloorstore.co.uk Alternatives

The flooring market, especially online, is quite competitive in the UK.

While Hardwoodfloorstore.co.uk offers a strong proposition, consumers have several other reputable options depending on their specific needs, budget, and preference for product types or services.

When looking for alternatives, consider factors like product range, price, delivery options, customer service, and added value services. Frontera.com Reviews

Key Competitors in the UK Flooring Market

Many companies operate in the UK, offering similar products and services, some with a stronger emphasis on certain aspects like budget-friendliness, premium brands, or specific flooring types.

• Flooring Superstore:
  • Overview: One of the largest online flooring retailers in the UK, offering an extensive range of carpets, vinyl, laminate, LVT, wood flooring, and artificial grass.
  • Strengths: Huge selection, often competitive pricing, frequent sales, comprehensive accessories. They also offer a free sample service.
  • Weaknesses: With such a vast inventory, sometimes the sheer choice can be overwhelming.
• Factory Direct Flooring:
  • Overview: Specializes in laminate, vinyl, and real wood flooring, often focusing on direct-from-manufacturer sourcing to offer lower prices.
  • Strengths: Good for budget-conscious buyers, often has strong deals, direct approach can mean cost savings.
  • Weaknesses: Product range might be slightly less diverse in very specific niche categories compared to larger all-encompassing stores.
• UK Flooring Direct:
  • Overview: Another major online player with a wide variety of flooring types including solid wood, engineered wood, laminate, LVT, and vinyl.
  • Strengths: Excellent customer service reputation, good quality products, often provides useful guides and advice. Offers free samples and competitive delivery.
  • Weaknesses: Pricing can sometimes be mid-to-high end, reflecting the quality and service.
• Direct Wood Flooring DWF:
  • Overview: As the name suggests, a specialist in wood flooring solid and engineered and also offers LVT.
  • Strengths: Deep expertise in wood flooring, often featuring premium ranges, and good customer support for technical questions.
  • Weaknesses: More specialized, so if you’re looking for carpets or other non-wood types, this isn’t the primary destination.
• Wickes / B&Q DIY Retailers:
  • Overview: Large DIY chains that offer a broad range of flooring products alongside other home improvement items. They have both online presence and physical stores.
  • Strengths: Convenient for seeing products in person, often have in-stock options for immediate purchase, competitive pricing on certain lines, and offer supplementary tools/materials.
  • Weaknesses: Product range might not be as specialized or deep as dedicated flooring retailers. quality can vary. customer service might be less specialized for flooring-specific queries.

Factors to Consider When Choosing an Alternative

When comparing Hardwoodfloorstore.co.uk with its competitors, keep these points in mind:

• Product Specificity: Do you need a wide variety of wood species, or are you looking for a specific type of LVT? Some retailers specialize more than others.
• Budget: Are you looking for the cheapest option, or are you willing to pay more for premium quality and service?
• Delivery Speed & Cost: How quickly do you need the flooring, and what are the associated delivery charges? Check for free delivery thresholds.
• Sample Service: Is a free or low-cost sample service available and efficient?
• Customer Support & Reviews: What’s their reputation for customer service? Check independent review sites like Trustpilot.
• Returns Policy: Understand the terms for returning unused or faulty products.
• Installation Support: Do they offer guides, accessories, or even installation services?

Hardwoodfloorstore.co.uk holds its own with its focus on European-produced wood, strong delivery promises, and a free sample service.

However, exploring alternatives allows consumers to find the best fit for their project’s unique requirements.

Hardwoodfloorstore.co.uk Pricing

Understanding the pricing structure of Hardwoodfloorstore.co.uk is essential for budgeting your flooring project. Root-houseplants.com Reviews

The website provides clear per square meter m2 pricing, which is standard for flooring, and also indicates whether VAT is included.

They categorize products into distinct price brackets, making it easier to filter based on your budget.

General Pricing Structure

The website lists products within several price tiers, suggesting a range that caters to different budgets, from more economical options to premium selections.

• Price Brackets per m2:
  • £30.00 – £39.99 per m2
  • £40.00 – £49.99 per m2
  • Over £50 per m2
• VAT Inclusion: Prices are generally displayed as GBP per m2, with some listings explicitly stating “inc VAT,” which is helpful for transparency. Always confirm if the displayed price is inclusive of VAT before finalizing a purchase.
• Variations by Product Type:
  • Engineered Wood: Pricing here will vary significantly based on wood species e.g., oak, walnut, thickness, finish e.g., oiled, lacquered, and brand. For instance, a basic oak engineered board might fall into the £30-£40 range, while a thicker, more exotic wood with a specialized finish could easily exceed £50 per m2.
  • Solid Wood: Often the most expensive per m2 due to the material volume and premium nature, typically starting from the mid-£40s and going well above £50, especially for wider planks or specific grades.
  • Luxury Vinyl Tiles LVT: Generally more cost-effective than real wood, LVT can be found across all price tiers. Basic click-fit LVT might be in the £30-£40 range, while high-end, glue-down LVT with intricate designs or strong wear layers could push into the £40-£50+ category.
  • Tiles: Ceramic and porcelain tiles can range widely. Simpler, standard tiles might be at the lower end, while large format, intricate pattern, or premium material tiles e.g., high-quality porcelain or marble-look will be in the higher price brackets.
• Clearance & Sale Items: Hardwoodfloorstore.co.uk consistently features “Clearance” and “Sale” sections. These are excellent opportunities to find significant discounts, sometimes offering up to 30% or more off the original price.
  • Example Sale Item: “AR8500F Ashton & Rose Brampton Herringbone Cappuccino Oak £34.51 GBP m2 originally £39.43 GBP m2 inc VAT.” This highlights the potential for substantial savings.
  • Benefit: These sections are perfect for those with flexible design requirements looking to get more value for their money.

Factors Influencing Overall Cost

Beyond the per square meter price, several other factors contribute to the total cost of your flooring project:

• Accessories: Underlays, adhesives, repair kits, profiles, and feature strips are all necessary additions for a successful installation. Hardwoodfloorstore.co.uk offers these in their “Accessories” section, and their cost needs to be factored into the total budget.
  • Typical Accessory Costs: Underlay can range from £2-£10 per m2 depending on type. adhesives vary by coverage and type. Profiles and trims are often sold per linear meter.
• Delivery Charges: While the website mentions “Next Day Delivery,” it’s crucial to check if this incurs an additional cost or if there’s a minimum order value for free delivery.
• Installation Costs: If you’re not doing it yourself, professional installation costs will be a significant part of the budget. These vary greatly by region, complexity of the job e.g., subfloor preparation, pattern installation, and the installer’s rates. As a rough estimate, installation can add £15-£35 per m2 or more.
• Waste Factor: Always purchase an additional 5-10% of flooring to account for cuts, mistakes, and future repairs. This extra material should be factored into your initial material budget.

Price Match Promise

The “Price Match Promise” is a strong indicator of their commitment to competitive pricing. Batteryclerk.com Reviews

If you find an identical product at a lower price from another retailer, it’s worth contacting Hardwoodfloorstore.co.uk to see if they can match it.

This can potentially offer better value without compromising on their stated quality and service.

Overall, Hardwoodfloorstore.co.uk appears to offer competitive pricing across its various product categories, especially when considering the “European produced wood” claim and their regular sale events.

Always calculate the total estimated cost, including accessories and potential delivery, to get a clear picture of your project budget.

How to Get Free Samples from Hardwoodfloorstore.co.uk

One of the most crucial services offered by any online flooring retailer is the ability to obtain samples. Dancenter.dk Reviews

Hardwoodfloorstore.co.uk understands this perfectly and prominently advertises its “Free Sample Service.” This allows customers to assess the color, texture, and quality of the flooring in their own home environment before committing to a large purchase.

The Importance of Samples

Before into how to get them, let’s briefly touch on why samples are indispensable:

• Color Accuracy: Colors appear differently on various screens and under different lighting conditions. A physical sample ensures you see the true hue.
• Texture and Finish: You can feel the surface, understand the level of gloss or matte, and assess the grain pattern.
• Light Interaction: How the flooring looks at different times of the day, with natural and artificial light, is vital for long-term satisfaction.
• Compatibility: You can compare the sample directly with existing furniture, wall colors, and decor to ensure a harmonious aesthetic.

Step-by-Step Guide to Ordering Free Samples

Based on typical online flooring retailer practices and the website’s layout, the process for ordering free samples from Hardwoodfloorstore.co.uk is likely straightforward:

1. Browse Products: Navigate through the different flooring categories: Engineered Wood, Solid Wood, Luxury Vinyl LVT, or Tiles.
2. Select Desired Product: Click on a specific product that catches your eye. This will take you to the individual product page.
3. Locate the “Order Sample” Button: On most product pages, there will be a clear button, often labelled “Order Free Sample” or similar, usually located near the “Add to Cart” button or product specifications.
   • Pro Tip: If you’re on a “Hot Deals” or “Sale” page, you might need to click through to the full product listing to find the sample option.
4. Add to Sample Cart: Clicking the “Order Sample” button will typically add a small sample piece of that particular flooring to a dedicated “sample cart” or your main shopping cart.
5. Review Sample Cart: You can usually add multiple samples. It’s advisable to select a few options that you are seriously considering to compare them side-by-side.
   • Quantity Limit: Many retailers have a limit on the number of free samples you can order e.g., 3-5 samples. While not explicitly stated on the homepage, it’s a common practice to manage shipping costs.
6. Proceed to Checkout for Samples: Once you’ve selected all your desired samples, proceed to the checkout.
7. Provide Shipping Information: Enter your delivery address. Since the samples are free, you generally won’t be charged for the samples themselves. However, some retailers might have a small charge for expedited shipping, or offer standard free shipping. Based on the website’s emphasis on “Free Sample Service,” it’s highly probable the standard shipping for samples is also free.
8. Confirm Order: Review your sample order and confirm. You should then receive an order confirmation email with details on when to expect your samples.

What to Expect When Samples Arrive

• Size: Samples are typically small pieces e.g., 6-8 inches square for LVT/tiles, or a short plank section for wood flooring that allow you to accurately assess color, texture, and profile.
• Delivery Time: Given their “Next Day Delivery” promise for full orders, it’s reasonable to expect samples to arrive within a few business days, possibly even next day if ordered early.
• Utilizing Samples: Once your samples arrive, place them in the room where the flooring will be installed. Observe them at different times of day, under various lighting conditions natural daylight, artificial lighting, and against existing decor and furniture. This hands-on evaluation is invaluable for making the best choice.

The free sample service from Hardwoodfloorstore.co.uk is a strong selling point, mitigating much of the risk associated with purchasing flooring sight-unseen online.

It demonstrates a commitment to customer satisfaction and confidence in their product offerings. Omnipemf.com Reviews

Hardwoodfloorstore.co.uk Delivery Information

Effective delivery is paramount for online flooring purchases, given the size and weight of the products.

Hardwoodfloorstore.co.uk prominently features “Next Day Delivery” as one of its key services, indicating a commitment to efficiency.

Understanding the specifics of their delivery process is crucial for planning your project.

Core Delivery Services

• Next Day Delivery: This is the flagship delivery promise. For customers with tight deadlines or those who want to start their project quickly, this is a significant advantage.
  • Conditions: Typically, next-day delivery is contingent on:
    • Stock Availability: The product must be in stock at their warehouse.
    • Order Cut-off Time: Orders usually need to be placed before a specific time e.g., 1 PM or 2 PM GMT on a working day to qualify for next-day shipping. Orders placed after this time or on weekends/holidays would be processed on the next working day.
    • Geographical Limitations: While not specified on the homepage, some remote areas or islands in the UK might have longer delivery times or additional charges. It’s always wise to check their full delivery policy.
• Free Sample Service Delivery: As discussed, samples are sent out free of charge, implying that the delivery for these smaller items is also free and likely efficient.

What to Expect During Delivery

• Delivery Notifications: Reputable couriers often provide tracking information and estimated delivery windows via email or SMS. It’s reasonable to expect similar notifications from Hardwoodfloorstore.co.uk’s logistics partners.
• Kerbside Delivery: Flooring deliveries are typically “kerbside,” meaning the goods will be delivered to the nearest accessible point to your property, usually at the kerb or driveway. The delivery personnel are generally not obligated to carry the heavy flooring into your home.
  • Preparation: Customers should be prepared to have adequate assistance on hand to move the flooring from the delivery point into their property. This is especially true for large quantities of wood or tile which can be very heavy.
• Checking Your Order: It is crucial to carefully inspect your delivery immediately upon arrival, before signing for it.
  • Quantity Check: Verify that the number of packs/boxes matches your order and the delivery note.
  • Damage Check: Look for any visible signs of damage to the packaging e.g., rips, tears, crushing, moisture stains. If damage is present, make a note of it on the delivery driver’s manifest before signing. Take photos if possible.
  • Product Verification: Briefly check a few packs to ensure the correct product, color, and batch number have been delivered, especially if you ordered multiple items.
• Handling Damaged or Missing Items:
  • If damage is noted on the delivery manifest, it makes the claims process significantly easier. Contact Hardwoodfloorstore.co.uk’s customer service immediately to report any issues.
  • For missing items, report them immediately after delivery.
  • Delaying reporting can complicate the resolution process.

Storage of Flooring Before Installation

Once delivered, proper storage of your flooring is critical, especially for wood products, to allow them to acclimatize to the room’s conditions.

• Wood Flooring Solid and Engineered:
  • Store flat in the room where it will be installed.
  • Keep it in its original packaging to protect it.
  • Ensure the room has stable temperature and humidity typically 18-24°C and 45-65% relative humidity for at least 7-14 days before installation. This prevents warping or gapping after installation.
• LVT and Tiles:
  • Generally less sensitive to acclimatization than wood, but still best stored flat in the installation area.
  • Keep away from direct sunlight or extreme temperature fluctuations.

The delivery service offered by Hardwoodfloorstore.co.uk, particularly the “Next Day Delivery” option, is a strong asset for customer convenience. Portfoliopilot.com Reviews

However, understanding the practical aspects of large item delivery and post-delivery handling is essential for a smooth and successful flooring project.

Hardwoodfloorstore.co.uk Return Policy

While the Hardwoodfloorstore.co.uk homepage provides snippets of their services, explicit details about their return policy are not immediately visible.

For any online purchase, especially for substantial investments like flooring, a clear and fair return policy is paramount for consumer confidence.

Based on industry standards and consumer rights in the UK, here’s what one would generally expect from a reputable flooring retailer.

General Expectations for a Return Policy

Most online retailers in the UK adhere to certain consumer protection laws, including the Consumer Contracts Regulations, which grant customers a cooling-off period for online purchases. Fotopro24.de Reviews

• Right to Cancel Cooling-Off Period:
  • Consumers typically have a statutory right to cancel an order within 14 calendar days from the day they receive the goods, without giving any reason.
  • This applies to goods bought online or over the phone.
  • To exercise this right, the customer usually needs to inform the seller clearly e.g., by email or in writing.
• Condition of Returned Goods:
  • For a full refund under the cooling-off period, goods generally need to be returned in a resaleable condition, ideally in their original, unopened packaging.
  • If the goods have been used, opened, or damaged beyond what’s necessary to inspect them, the retailer may deduct from the refund to reflect the diminished value.
• Return Shipping Costs:
  • Under the Consumer Contracts Regulations, if a customer cancels an order during the cooling-off period, they are usually responsible for the direct cost of returning the goods.
  • Given the weight and bulk of flooring, these return shipping costs can be significant, often requiring specialized courier services. This is an important factor for customers to consider.
• Refund Timeline:
  • Once the goods are received back by the retailer and inspected, a refund should typically be processed within 14 days.

Specific Considerations for Flooring Returns

Beyond the general rights, flooring purchases often have unique considerations:

• Bespoke or Cut-to-Size Orders: Items that are cut to your specific measurements e.g., certain carpets or vinyl or custom-made are often exempt from the standard 14-day cooling-off period under the Consumer Contracts Regulations unless they are faulty. While less common for wood/LVT in standard packs, it’s a possibility for certain bespoke elements.
• Faulty or Damaged Goods:
  • If the flooring arrives damaged or is found to be faulty e.g., manufacturing defects, consumer rights under the Consumer Rights Act 2015 come into play.
  • In such cases, the customer is entitled to a repair, replacement, or refund, and the cost of return shipping for faulty goods typically falls on the retailer.
  • Crucial Step: As mentioned in the delivery section, it is vital to inspect flooring before signing for it and to note any damages on the delivery note. This strengthens your claim for faulty goods. If damage is only discovered after the delivery driver has left, it can be harder to prove it wasn’t caused post-delivery.
• Unused Packs vs. Partial Returns: Most retailers prefer returns of full, unopened packs. If a customer has over-ordered and wishes to return only a few packs, the policy might differ. Some might allow it, others might not, or they might charge a restocking fee.
• Batch Variation: Flooring, especially natural wood, can have slight variations in color or grain between different production batches. It’s advisable to order all flooring for a single area from the same batch number if possible. While not a “return policy” issue, it’s a common concern.

Where to Find the Official Policy

While not on the homepage, Hardwoodfloorstore.co.uk will almost certainly have a dedicated “Terms and Conditions,” “Returns Policy,” or “Delivery & Returns” page linked in their website footer.

• Recommendation: Before making a significant purchase, always locate and thoroughly read the full terms and conditions, specifically focusing on returns, cancellations, and faulty goods procedures. This will provide precise details on their specific policies, including any restocking fees, time limits, or specific return addresses.

A transparent and customer-friendly return policy fosters trust.

While Hardwoodfloorstore.co.uk’s homepage focuses on selling points, the full details of their return process are critical for a seamless customer experience should issues arise.

Hardwoodfloorstore.co.uk vs. UK Flooring Direct

When embarking on a flooring project in the UK, Hardwoodfloorstore.co.uk and UK Flooring Direct are two prominent online retailers that often come up in comparison. Mysterydicegoblin.com Reviews

Both offer a wide range of products, but they have distinct strengths and focuses.

Let’s pit them against each other to help you decide which might be the better fit for your needs.

Product Range & Specialization

• Hardwoodfloorstore.co.uk:

  • Focus: Strong emphasis on 100% European produced WOOD engineered and solid, indicating a commitment to specific sourcing and potentially higher quality standards for their wood lines. They also offer a good selection of Luxury Vinyl Tiles LVT and general tiles.

  • Strengths:

    • Deep inventory of wood flooring types Herringbone, Chevron, Plank.
    • Clear categorization for wood and LVT by style, color, thickness.
    • Specific tile options by design stone, marble, wood look and use floor, wall.

  • Data Point: Features brands like Ashton & Rose, Kahrs, and Parky, suggesting a curated selection. 3hlinen.co.uk Reviews

  • Focus: A broader, more generalist approach to flooring. They offer a very extensive range across almost all flooring types including wood solid and engineered, laminate, LVT, sheet vinyl, carpet, and artificial grass.

    • One of the largest online selections for all flooring needs.
    • Catches a wider net of customers due to sheer product diversity.
    • Often has a vast array of colors and finishes within each category.

  • Data Point: Often cited as a top 3-5 online flooring retailer in the UK by market share, reflecting their extensive reach and inventory.

Pricing & Value Proposition

*   Pricing: Appears competitive, with clear price per m2 brackets £30-£39.99, £40-£49.99, Over £50. The emphasis on "European produced wood" might position some of their wood products at a mid-to-premium price point.
*   Value Adds: Free sample service, next-day delivery, price match promise, dedicated clearance sections. The "20 Years Experience" suggests reliability.
*   Sales/Deals: Highlights "HOTTEST DEALS" with specific examples like £34.51 GBP m2 for certain herringbone styles.

*   Pricing: Generally competitive across their wide range. They often have sales and promotional offers, and their breadth allows them to cater to various budget levels, from economy laminates to premium engineered wood.
*   Value Adds: Also offers a free sample service, competitive delivery options often free over a certain spend, and frequently runs site-wide promotions. They invest heavily in customer service and helpful guides.
*   Sales/Deals: Known for frequent seasonal sales and discounts across multiple product lines.

Delivery & Customer Service

*   Delivery: Prominently advertises "Next Day Delivery," which is a strong selling point for urgent projects.
*   Customer Service: Contact details phone, email are clear. The "20 Years Experience" and invitation to "Leave us a review" suggest an emphasis on customer interaction.
*   Delivery: Offers various delivery options, including standard and expedited. Often has free delivery for orders above a certain threshold e.g., £250.
*   Customer Service: Generally has a strong reputation for customer service, with dedicated phone lines and online chat support. They often provide extensive online resources installation guides, FAQs.
*   Trustpilot Score: UK Flooring Direct typically holds a very high Trustpilot score, often in the "Excellent" range e.g., 4.7-4.8 out of 5 from tens of thousands of reviews, indicating high customer satisfaction.

Which One to Choose?

• Choose Hardwoodfloorstore.co.uk if:

  • Your primary interest is wood flooring, especially if the “100% European produced” aspect is important to you for quality and sourcing.
  • You prioritize next-day delivery and need your flooring quickly.
  • You appreciate a curated selection and clear filtering options focused on wood and LVT.
  • The price match promise gives you peace of mind.

• Choose UK Flooring Direct if:

  • You are looking for the widest possible variety of flooring types, including carpets, laminates, and more niche vinyl options.
  • You want to compare options from a very large inventory and potentially benefit from scale-driven competitive pricing across many categories.
  • A strong, independently verified customer service reputation is a key deciding factor for you.
  • You might be looking for a one-stop shop for all your flooring needs, including different rooms requiring different floor types.

Both retailers offer excellent services. Backatyou.com Reviews

Hardwoodfloorstore.co.uk appears to be a specialized, quality-focused option for wood and LVT, while UK Flooring Direct serves as a comprehensive, broad-range flooring provider with a strong reputation for service.

Important Considerations Before Buying from Hardwoodfloorstore.co.uk

Before you click that “Add to Cart” button on Hardwoodfloorstore.co.uk or any online flooring retailer, there are several critical factors to consider.

These points go beyond just price and product selection, delving into the practicalities of a large-scale purchase like flooring.

Paying attention to these details can prevent headaches and ensure a smooth project.

1. Acclimatization of Wood Flooring

This is perhaps the most overlooked yet crucial step for any wood flooring purchase. Latitudelogistics.co.uk Reviews

• What it is: Wood is a natural material that expands and contracts with changes in temperature and humidity. Acclimatization is the process of allowing the wood flooring to adjust to the specific environmental conditions of the room where it will be installed.
• Why it’s vital: Failing to acclimatize can lead to serious issues after installation, such as:
  • Gapping: Boards shrinking and creating visible gaps.
  • Cupping/Crowning: Boards warping upwards or downwards.
  • Buckling: Boards lifting significantly from the subfloor.
• Process:
  • Duration: Typically, engineered wood requires at least 48-72 hours, while solid wood often needs 7-14 days, sometimes longer depending on the specific wood and environmental conditions.
  • Storage: Store the unopened packs flat in the room where they will be installed.
  • Environment: Ensure the room’s temperature and humidity levels are consistent with normal living conditions e.g., 18-24°C and 45-65% relative humidity. Use a hygrometer to monitor.
• Action for Hardwoodfloorstore.co.uk Buyers: Once your “Next Day Delivery” arrives, resist the urge to install immediately, especially for wood products. Factor in the acclimatization period into your project timeline.

2. Subfloor Preparation

The quality of your subfloor directly impacts the performance and longevity of your new flooring.

• Importance: A perfectly level, clean, dry, and stable subfloor is non-negotiable for a professional-looking and durable installation.
• Issues from Poor Subfloor:
  • Unevenness: Can lead to creaking, movement, and eventual damage to the flooring.
  • Moisture: Can cause mold growth, cupping/buckling of wood, and adhesive failure for LVT.
  • Debris: Can create bumps or impede proper adhesion.
• Common Subfloor Types:
  • Concrete Screed: Needs to be fully dry check moisture content, level, and potentially require a damp-proof membrane DPM or liquid levelling compound.
  • Plywood/OSB: Needs to be securely fastened, stable, and free from movement. Screwing down loose boards is often necessary.
  • Floorboards: Should be fixed down tightly, free from rot, and often require overlaying with plywood for stability and to create a smooth surface.
• Action for Hardwoodfloorstore.co.uk Buyers: Don’t skip subfloor assessment. If unsure, consult a professional. Budget for subfloor materials e.g., levelling compounds, plywood, DPMs and any tools needed.

3. Installation Method & Skill Level

Different flooring types from Hardwoodfloorstore.co.uk e.g., engineered wood, solid wood, LVT have distinct installation requirements.

• Engineered Wood: Can often be floated laid over underlay without being fixed to the subfloor or glued down. Floating is generally easier for DIYers.
• Solid Wood: Usually requires nailing/screwing down to a timber subfloor or gluing down to a concrete subfloor. More complex for DIY.
• LVT: Can be click-fit DIY-friendly, floated, glue down requires adhesive, more complex but very stable, or loose lay requires friction backing, easiest for DIY.
• Tools: Ensure you have the correct tools for the job e.g., saws, mallets, spacers, moisture meters, adhesive spreaders.
• Action for Hardwoodfloorstore.co.uk Buyers: Be realistic about your DIY skills. If in doubt, hire a professional. Factor in professional installation costs often £15-£35+ per m2 into your budget.

4. Waste Factor & Ordering Quantity

It’s easy to under-order, which can lead to delays and potential batch inconsistencies.

• Why it’s needed: Cuts around obstacles, mistakes, and potential future repairs.
• Recommendation:
  • For straight plank installations, add 5-7% to your calculated area.
  • For complex patterns Herringbone, Chevron or rooms with many angles/alcoves, add 10-15%.
• Action for Hardwoodfloorstore.co.uk Buyers: Always round up to the nearest full pack. While it seems like extra cost upfront, it saves immense hassle and potential cost later if you run short.

5. Aftercare and Maintenance

Different flooring types require specific cleaning and maintenance routines to preserve their appearance and warranty.

• Wood Flooring:
  • Use specific wood floor cleaners. Avoid excessive water.
  • Regular sweeping/vacuuming with a soft brush attachment.
  • Consider re-oiling or re-lacquering periodically depending on the finish.
• LVT:
  • Generally very low maintenance.
  • Use a damp mop with mild, pH-neutral cleaner.
  • Avoid harsh chemicals or abrasive cleaners.
• Tiles:
  • Grout lines need regular cleaning to prevent discoloration.
  • Specific tile cleaners depending on material ceramic, porcelain, natural stone.
• Action for Hardwoodfloorstore.co.uk Buyers: Research the recommended aftercare for the specific product you purchase. Hardwoodfloorstore.co.uk offers “Installation Aftercare” accessories, which is a good starting point. Proper maintenance extends the life of your investment.

By considering these important factors, you’ll be much better prepared for a successful flooring project, regardless of where you purchase your materials. Rileyleisure.com Reviews

Hardwoodfloorstore.co.uk provides the products, but a successful outcome hinges on diligent planning and execution on the customer’s end.

How to Maintain Your Hardwood Floor Purchased from Hardwoodfloorstore.co.uk

Maintaining your hardwood floor, whether it’s solid or engineered wood purchased from Hardwoodfloorstore.co.uk, is crucial for preserving its beauty, durability, and extending its lifespan.

Proper care prevents scratches, minimizes wear, and ensures your investment looks great for years to come.

Here’s a comprehensive guide to effective hardwood floor maintenance.

1. Regular Cleaning – The Foundation of Floor Care

Consistent routine cleaning is the most important step in preventing damage. Writersbranding.com Reviews

• Daily/Weekly Sweeping or Vacuuming:
  • Purpose: To remove dirt, dust, and grit, which act like sandpaper underfoot, causing micro-scratches.
  • Method: Use a soft-bristle broom or a vacuum cleaner with a hard floor attachment i.e., a soft brush roll to avoid scratching the surface. Never use a vacuum with a beater bar on hardwood floors.
  • Frequency: Daily for high-traffic areas, a few times a week for moderate traffic.
• Damp Mopping Not Wet Mopping:
  • Purpose: To remove stubborn dirt and grime that sweeping misses.
  • Method: Use a microfiber mop lightly dampened with a cleaning solution specifically designed for hardwood floors. Never use excessive water, as moisture is the enemy of wood and can cause swelling, warping, and finish damage. Wring out the mop until it’s almost dry.
  • Frequency: Every 1-2 weeks, or as needed for spills and dirt.
  • Cleaning Solutions: Use pH-neutral, non-abrasive cleaners recommended for your specific floor finish lacquer, oil, etc.. Avoid:
    • Steam mops: The heat and moisture can damage wood and its finish.
    • Oil soaps, wax-based cleaners, or furniture polish: They can leave a hazy residue or make the floor slippery.
    • Ammonia-based cleaners or abrasive cleaners: They can strip the finish or dull the surface.

2. Protecting Your Hardwood Floor from Damage

Prevention is key to minimizing wear and tear.

• Use Floor Protectors on Furniture:
  • Method: Apply felt pads or glides to the bottom of all furniture legs, chairs, tables, and anything else that might be moved across the floor.
  • Maintenance: Regularly check and replace worn-out pads, as worn pads can become abrasive.
• Area Rugs and Mats:
  • Placement: Place mats at all exterior entry points to trap dirt and moisture before it reaches the hardwood. Use area rugs in high-traffic zones like living rooms, hallways, and under dining tables to protect from wear and spills.
  • Material: Ensure rugs have a non-slip backing that is safe for hardwood avoid rubber-backed rugs that can trap moisture or discolour the finish over time. opt for breathable backings.
• Pet Care:
  • Claws: Keep pet nails trimmed to prevent scratches.
  • Accidents: Clean up pet accidents immediately to prevent moisture damage and staining.
• Footwear:
  • Remove Outdoor Shoes: Encourage family and guests to remove outdoor shoes, especially high heels or shoes with sharp debris embedded in the soles.
  • Indoor Footwear: Consider soft-soled slippers or socks indoors.
• Sunlight Protection:
  • Method: Use curtains, blinds, or UV-filtering window treatments to protect your floor from direct sunlight, which can cause fading or discoloration over time, especially for natural wood.
• Avoid Standing Water:
  • Action: Immediately wipe up any spills, leaks, or condensation. Do not allow water to pool on the floor for any length of time.

3. Humidity Control

Wood floors are sensitive to changes in humidity.

• Maintain Stable Humidity:
  • Ideal Range: Aim for a relative humidity of 45-65% in your home year-round.
  • Tools: Use a hygrometer to monitor humidity levels.
  • Solutions: Use a humidifier in dry winter months and a dehumidifier in humid summer months to prevent excessive expansion cupping/buckling or contraction gapping.

4. Addressing Scratches and Dents

Even with the best care, minor damage can occur.

• Minor Scratches:
  • For surface scratches on lacquered floors, touch-up pens or repair kits designed for hardwood can help disguise them.
  • For oiled floors, a light sanding and reapplication of specific maintenance oil can often resolve minor surface marks.
• Deeper Scratches/Dents:
  • May require professional repair, such as filling, sanding, and refinishing small areas, or even board replacement.
• Professional Help: For significant damage or if you’re unsure, consult a professional flooring expert.

By consistently applying these maintenance tips, your hardwood floor from Hardwoodfloorstore.co.uk will retain its allure and serve as a beautiful, lasting foundation for your home.

Remember to refer to any specific care instructions provided by the manufacturer of your chosen flooring product for optimal results.

Hardwoodfloorstore.co.uk Contact Information and Support

Having accessible and responsive customer support is a critical component of a positive online shopping experience, especially when dealing with products as substantial as flooring.

Hardwoodfloorstore.co.uk makes its contact information readily available, which is a good sign of transparency and readiness to assist customers.

Primary Contact Methods

Based on the homepage, Hardwoodfloorstore.co.uk provides clear direct contact options:

• Phone Number: 📞 01524 481 292
  • Purpose: Ideal for immediate inquiries, order status updates, technical questions about products, delivery issues, or general advice. Speaking directly with someone can often resolve complex issues more efficiently.
  • Availability: While not explicitly stated on the homepage snippet, phone lines typically operate during standard UK business hours e.g., Monday-Friday, 9 AM – 5 PM. It’s advisable to check their full contact page for precise hours of operation.
• Email Address: 📧 [email protected]
  • Purpose: Best for non-urgent inquiries, sending detailed questions, providing feedback, or formal communications. Email provides a written record of your correspondence, which can be useful.
  • Response Time: Expect a response within one to two business days, typical for email support.

Other Support Channels and Resources

While the homepage focuses on direct contact, a comprehensive online retailer usually offers other forms of support:

• Login / Account Management: The presence of a “Login” option suggests customers can create accounts to:
  • Track orders.
  • View past purchases.
  • Manage personal details.
  • Access order history and invoices.
• Brochure: A “Be Inspired Brochure” is mentioned. This likely contains product information, design ideas, and potentially technical specifications. This can be a valuable resource for customers in the early stages of their decision-making.
• Our Blog: The presence of an “Our Blog” section is an excellent resource for customers. Blogs often contain:
  • Installation Guides: Step-by-step instructions for DIY enthusiasts.
  • Maintenance Tips: Advice on how to care for different flooring types.
  • Buying Guides: Helping customers choose the right flooring for their needs.
  • Design Inspiration: Ideas for integrating flooring into various interior styles.
  • FAQ-style content: Answering common questions proactively.
• Leave a Review / Testimonials: The prompt “Leave us a review” suggests they value customer feedback. While not a direct support channel, it allows customers to voice their experiences and helps potential buyers gauge satisfaction. While not explicitly visible on the homepage, one would hope they also display customer testimonials or ratings on their product pages or a dedicated review section.
• FAQs Page Expected: Most well-developed e-commerce sites have a dedicated Frequently Asked Questions FAQs page that addresses common queries regarding delivery, returns, product specifications, and installation. This is a crucial self-service resource that can resolve many issues without needing direct contact.

Advice for Contacting Support

• Be Prepared: Before contacting, have your order number if applicable, product details name, SKU, and a clear description of your query ready.
• Document Everything: For significant issues e.g., damaged delivery, keep a record of dates, times, names of people you spoke with, and any photos.
• Be Patient: While “Next Day Delivery” is promised for products, customer service response times can vary, especially during peak periods.

Overall, Hardwoodfloorstore.co.uk appears to offer solid avenues for customer support, leveraging both direct communication channels and supplementary online resources.

This accessibility is a positive indicator for customer confidence and problem resolution.

Frequently Asked Questions

What kind of flooring does Hardwoodfloorstore.co.uk sell?

Hardwoodfloorstore.co.uk sells a variety of flooring options, including real wood solid and engineered wood, Luxury Vinyl Tiles LVT, and various types of wall and floor tiles.

They also offer a range of accessories for installation and aftercare.

Is the wood flooring from Hardwoodfloorstore.co.uk ethically sourced?

Based on their website, Hardwoodfloorstore.co.uk emphasizes “100% EUROPEAN produced WOOD.” This suggests a commitment to quality and often implies adherence to European environmental and ethical sourcing standards, though specific certifications are not explicitly stated on the homepage snippet.

Does Hardwoodfloorstore.co.uk offer free samples?

Yes, Hardwoodfloorstore.co.uk prominently advertises a “Free Sample Service,” allowing customers to order samples of their desired flooring to review in person before making a purchase.

How long does delivery take from Hardwoodfloorstore.co.uk?

Hardwoodfloorstore.co.uk advertises “Next Day Delivery” for eligible in-stock items, which is a significant convenience for customers needing flooring quickly.

Can I return flooring to Hardwoodfloorstore.co.uk if I change my mind?

While the homepage doesn’t detail their return policy, most reputable UK online retailers offer a cooling-off period typically 14 days under consumer contract regulations, allowing returns of goods in resaleable condition.

It’s recommended to check their full Terms & Conditions or Returns Policy page for precise details on their website.

What payment methods does Hardwoodfloorstore.co.uk accept?

The website snippet doesn’t explicitly list accepted payment methods.

However, typically online retailers in the UK accept major credit/debit cards Visa, Mastercard, etc. and often digital payment platforms like PayPal.

Does Hardwoodfloorstore.co.uk offer installation services?

Based on the website’s description, Hardwoodfloorstore.co.uk primarily sells flooring products and accessories for installation.

They do not appear to offer direct installation services, implying that customers will either DIY or arrange for a professional installer.

Are there any sales or clearance items available?

Yes, Hardwoodfloorstore.co.uk has dedicated “Clearance” sections for wood, LVT, and tiles, as well as a general “SALE” section, where customers can find discounted items.

How do I contact Hardwoodfloorstore.co.uk customer service?

You can contact Hardwoodfloorstore.co.uk customer service by phone at 📞 01524 481 292 or by email at 📧 [email protected].

Do they offer a price match guarantee?

Yes, Hardwoodfloorstore.co.uk states they have a “Price Match Promise,” indicating they aim to match competitor pricing for identical products.

What brands of flooring does Hardwoodfloorstore.co.uk stock?

The website mentions brands such as Ashton & Rose, Kahrs, and Parky, among others, indicating a curated selection of reputable flooring manufacturers.

Can I get advice on choosing the right floor for my home?

While not explicitly detailed on the homepage, the presence of a “Brochure” and “Our Blog” suggests they likely offer resources and information to help customers choose suitable flooring.

You can also contact their customer service for advice.

How much experience does Hardwoodfloorstore.co.uk have in the industry?

Hardwoodfloorstore.co.uk highlights “20 Years Experience,” suggesting a long-standing presence and expertise in the flooring industry.

Are the prices on the website inclusive of VAT?

Some product listings on Hardwoodfloorstore.co.uk explicitly state “inc VAT,” suggesting that many of their displayed prices do include Value Added Tax.

It’s always best to confirm this during the checkout process.

What accessories are available for purchase?

Hardwoodfloorstore.co.uk sells a range of accessories, including underlays, repair kits, adhesives, profiles, feature strips, and installation/aftercare products for both wood and vinyl flooring.

Does Hardwoodfloorstore.co.uk sell wall tiles as well as floor tiles?

Yes, under their “Tiles” section, they specify options “By Use” including “Floor” and “Wall,” indicating they sell both floor and wall tiles.

How do I know if the flooring is suitable for my room e.g., bathroom, kitchen?

Their tile section provides filtering options “By Room” such as “Kitchen,” “Bathroom,” and “Outdoor,” helping customers identify suitable tiles for specific environments.

For wood or LVT, specific product descriptions would confirm suitability for moisture-prone areas.

What is the thickness range of engineered wood flooring available?

Hardwoodfloorstore.co.uk allows filtering of engineered wood by thickness, including ranges like 7.2mm – 10mm, 11mm – 14mm, and 15mm – 22mm, catering to various installation requirements and durability needs.

Can I subscribe to their newsletter for sales and promos?

Yes, the website features a “Subscribe” section, inviting users to “Be the first to know about upcoming sales and promos!”

What types of LVT formats does Hardwoodfloorstore.co.uk offer?

Hardwoodfloorstore.co.uk offers Luxury Vinyl Tiles LVT in different formats, including “Glue Down” and “Click Fit,” providing options for various installation preferences and subfloor conditions.

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