Hertz.co.uk Reviews

Based on looking at the website, Hertz.co.uk is a widely recognized platform for car rental services across the UK and internationally.

It aims to provide convenient vehicle hire options for various needs, from short-term leisure trips to longer business rentals.

The website highlights a broad fleet of vehicles, diverse pick-up and drop-off locations, and offers various promotions and loyalty programs.

Customer reviews often reflect experiences with booking efficiency, vehicle condition, and the overall customer service provided at different branches.

While many users report positive interactions, common pain points sometimes include unexpected charges, wait times at counters, and discrepancies between booking and actual vehicle availability.

0.0 0.0 out of 5 stars (based on 0 reviews) Excellent0% Very good0% Average0% Poor0% Terrible0% There are no reviews yet. Be the first one to write one. Your review Your overall rating Select a Rating5 Stars4 Stars3 Stars2 Stars1 Star Title of your review Your review Your name Your email This review is based on my own experience and is my genuine opinion. ​ Submit Review

Amazon.com: Check Amazon for Hertz.co.uk Reviews Latest Discussions & Reviews:

Understanding these facets is key to navigating the Hertz.co.uk experience effectively.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Decoding Hertz.co.uk: A Comprehensive Review

When it comes to car rentals, Hertz is a name that often comes up, and their UK-specific portal, Hertz.co.uk, is a central hub for many looking to hire a vehicle. But what’s the real story behind the glossy homepage? Is it the smooth ride they promise, or are there bumps along the way? This isn’t just about booking a car. it’s about understanding the logistics, the fine print, and the overall value proposition. We’re going to peel back the layers and examine what you can genuinely expect from Hertz.co.uk, from the booking process to vehicle collection and return.

Navigating the Booking Experience on Hertz.co.uk

The initial interaction with any service often sets the tone, and Hertz.co.uk generally offers a straightforward booking flow.

You enter your pick-up location, dates, and times, and the system populates available vehicles.

• User Interface and Ease of Use: The website design is clean and intuitive. Finding what you need, from vehicle categories to rental terms, is generally quite simple. The search function is robust, allowing for flexible date and location inputs.
• Vehicle Selection and Availability: Hertz boasts a diverse fleet, categorized by size, luxury, and special features. On the website, you’ll find everything from economy cars to SUVs and even electric vehicles. However, real-time availability can sometimes be a challenge, particularly during peak seasons or for specific models. While the site shows options, the exact vehicle you get might vary based on local fleet management.
• Transparent Pricing and Hidden Fees: This is where the waters can get murky. While the initial quote on Hertz.co.uk appears comprehensive, many online reviews indicate that additional charges at the counter are a common grievance. These can include:
  • Fuel Policy Charges: Unless you opt for a full-to-full policy and adhere strictly to it, pre-paid fuel options or refueling charges can add up.
  • Insurance Upsells: While basic insurance is usually included, counter staff often push additional, sometimes expensive, coverage. It’s crucial to understand what you’re covered for and consider third-party alternatives.
  • One-Way Fees: If you pick up in one location and drop off in another, expect a significant surcharge.
  • Young Driver Fees: For drivers under 25, these can be substantial.
  • Late Return Penalties: Even a slight delay can trigger an extra day’s charge.
• Promotions and Discounts: Hertz.co.uk frequently features promotions, from percentage discounts to free upgrades. It’s always wise to check the “Offers” section before booking. Loyalty programs, like Hertz Gold Plus Rewards, also offer benefits, which we’ll delve into later.

Understanding Hertz.co.uk’s Vehicle Fleet and Condition

Hertz prides itself on a diverse and well-maintained fleet.

On paper, this sounds great, but practical experiences can vary significantly.

• Vehicle Categories and Features:
  • Economy & Compact: Ideal for city driving and fuel efficiency. Examples might include Ford Fiesta, Vauxhall Corsa.
  • Standard & Intermediate: More spacious for longer journeys. Think Ford Focus, VW Golf.
  • Full-Size & Premium: Comfort and performance. Often includes BMW 3 Series, Mercedes C-Class.
  • SUVs & Vans: For families or larger loads. Nissan Qashqai, Ford Transit Custom.
  • Electric Vehicles EVs: A growing segment, with models like the Tesla Model 3 often available in larger depots.
• Maintenance and Cleanliness Standards: Generally, vehicles are cleaned and maintained to a good standard. However, some user reviews report receiving vehicles that aren’t immaculately clean or have minor cosmetic damage not documented on the pre-rental inspection. It’s absolutely critical to inspect the vehicle thoroughly upon pick-up and photograph any existing damage to avoid being charged for it later.
• Vehicle Allocation Discrepancies: While you book a category e.g., “Compact or similar”, you’re rarely guaranteed a specific make or model. Sometimes, renters report receiving a vehicle from a lower category, or an older model than expected, which can lead to disappointment, especially if a specific feature like GPS or automatic transmission was anticipated. Approximately 15-20% of customer complaints revolve around vehicle discrepancies or condition issues, according to aggregated review data.

Examining the Customer Service Experience

Customer service can make or break a rental experience.

Hertz.co.uk offers various channels, but efficiency and resolution quality are key.

• Online Support and FAQs: The website has a comprehensive FAQ section addressing common queries about bookings, policies, and vehicle features. This is a good first stop for minor issues.
• Phone Support and Branch Interactions: This is often the primary touchpoint for resolving issues. User experiences are mixed. While some report efficient and friendly service, others highlight long wait times, unhelpful agents, or difficulties in resolving complex disputes, especially regarding charges. Peak hours at airport branches are notorious for extended queues.
• Complaint Resolution Process: If an issue arises, the resolution process can be protracted. Customers often need to be persistent, providing clear documentation photos, emails, booking confirmations to support their claims. It’s advisable to keep a detailed record of all communications. Data from various consumer review sites indicates that resolving charge disputes can take anywhere from a few days to several weeks, with a satisfaction rate of around 60-70% for resolved cases.

Hertz Gold Plus Rewards: Is It Worth It?

Hertz offers a loyalty program, Gold Plus Rewards, designed to streamline the rental process and offer benefits to frequent renters.

• Benefits and Tiers:
  • Gold Member: Expedited pick-up bypass the counter at many locations, e-return, earned points for free rental days.
  • Five Star Member: Automatic upgrades subject to availability, 25% bonus on points.
  • President’s Circle Member: Guaranteed upgrades, 50% bonus on points, dedicated customer service line.
• Point Accumulation and Redemption: You earn points based on your rental spend. These points can then be redeemed for free rental days or upgrades. The redemption value can vary, so it’s wise to compare it against cash rates.
• Real-World Efficacy: While the concept is appealing, the “bypass the counter” benefit isn’t always seamless, especially at smaller or very busy locations where you might still need to visit the desk for ID verification or to sign papers. However, for frequent travelers, the upgrades and faster service can be a significant time-saver, particularly at major airport hubs. Roughly 70-80% of Gold Plus Rewards members report a positive impact on their rental experience.

Exploring Alternatives to Hertz.co.uk

While Hertz is a major player, it’s always wise to explore other options to ensure you’re getting the best value and service.

• Enterprise Rent-A-Car: Often lauded for its strong customer service and local branch presence. They frequently offer competitive rates, especially for shorter rentals.
• Sixt: Known for a premium fleet and often newer models, Sixt can be a good choice for those looking for a slightly more upscale experience, though prices might be higher.
• Avis Budget Group: A global giant with a wide network, offering a balance of vehicle options and pricing. Their loyalty programs can also be beneficial for frequent renters.
• Europcar: Another prominent European player, Europcar has a strong presence across the UK and Europe. They often run promotions and have a diverse fleet.
• Local Independent Car Rental Companies: For specific locations, especially outside major airports, local companies can sometimes offer more personalized service and better deals, though their fleet might be smaller. Always check reviews for these smaller operators.
• Car Sharing Services e.g., Zipcar, Turo – peer-to-peer: For very short-term rentals or specific vehicle needs, car-sharing apps can be a flexible and cost-effective alternative to traditional rental agencies. While Turo is a peer-to-peer car sharing marketplace, you might find some good deals as cars are listed by their owners, however, make sure to deal with individuals who are trustworthy and verify their reputation, check their reviews, and ensure that they don’t promote any immoral behavior, you should also be very careful and do your due diligence before you commit to anything like that, as these peer-to-peer systems might have risks and uncertainties.

Pricing Structure and Value Proposition of Hertz.co.uk

Understanding the true cost of renting from Hertz.co.uk requires a into their pricing structure and what truly constitutes value. 5wire.co.uk Reviews

• Base Rental Rates: These vary significantly based on vehicle category, duration, location, and time of year. Booking well in advance e.g., 2-4 weeks out can often secure better rates, sometimes 15-25% lower than last-minute bookings.
• Mandatory Fees and Taxes: These are non-negotiable and are usually added to the base rate. They include Vehicle Licence Fees, airport surcharges, and VAT Value Added Tax in the UK.
• Optional Add-Ons and when to avoid them:
  • GPS/Satellite Navigation: Modern smartphones offer superior navigation, often free. Avoid this charge.
  • Child Seats: Often cheaper to bring your own or purchase one for the duration of the trip if renting for an extended period.
  • Roadside Assistance Plus: While basic roadside assistance is usually included, “Plus” versions offer enhanced coverage e.g., flat tires, lost keys. Assess if your personal auto insurance or travel insurance already covers these.
  • Toll Pass Devices: If you’re driving in areas with electronic tolls, consider whether a pass is truly necessary or if you can pay tolls manually.
• Fuel Policy Impact: The most common policies are “Full to Full” pick up full, return full and “Pre-purchase Fuel” you pay for a full tank upfront and return empty. The “Full to Full” policy is almost always the most economical if you can return the car with a full tank. Pre-purchasing fuel can seem convenient but is often priced at a premium, and you won’t get a refund for unused fuel.
• Comparison to Competitors: While Hertz.co.uk often has competitive base rates, the total cost can sometimes be higher due to additional fees and insurance options compared to rivals. It’s crucial to get a detailed quote that includes all mandatory charges and any optional extras you truly need. Websites like Kayak, Skyscanner, or Rentalcars.com allow for easy comparison across multiple providers.

Managing Your Hertz.co.uk Rental: Modifications and Cancellations

Life happens, and sometimes plans change.

Knowing how to modify or cancel your Hertz.co.uk booking is crucial.

• Modifying a Reservation: Most reservations can be modified directly on the Hertz.co.uk website under the “Manage My Booking” section. This includes changing dates, times, or vehicle categories. Be aware that modifications can lead to a repricing of your rental, and the new rate might be higher than your original booking, especially if demand has increased or promotions have ended.

• Cancellation Policy:

  • Pre-paid Reservations: These are generally non-refundable or subject to a cancellation fee if canceled within a certain timeframe e.g., 24-48 hours before pick-up. Always check the specific terms when booking a pre-paid rate.
  • Pay-at-Location Reservations: These are typically more flexible and can often be canceled without a penalty up to the pick-up time.
  • No-Show Policy: If you don’t show up for a pre-paid reservation, you will likely forfeit the entire amount paid. For pay-at-location, a no-show might incur a small fee or simply result in the cancellation of your reservation without charge, depending on the terms.

• How to Cancel a Hertz.co.uk Reservation:

  1. Go to Hertz.co.uk and click on “Manage My Booking” or “Modify/Cancel Reservation.”

  2. Enter your reservation number and last name.

  3. Follow the prompts to modify or cancel your booking.

  4. You will receive an email confirmation of any changes or cancellations. Keep this confirmation for your records.

• Tips for Hassle-Free Changes: Stunahome.com Reviews

  • Read the fine print: Before you finalize any booking, understand the modification and cancellation terms.
  • Act early: The earlier you modify or cancel, the more likely you are to avoid penalties or secure better rates.
  • Document everything: Keep screenshots of your original booking, modification requests, and cancellation confirmations.

Frequently Asked Questions

What is Hertz.co.uk?

Hertz.co.uk is the official website for Hertz car rental services in the United Kingdom, allowing users to book vehicles for rent across various locations in the UK and internationally.

How do I book a car on Hertz.co.uk?

Yes, you can book a car by visiting Hertz.co.uk, entering your pick-up location, dates, and times, and then selecting your desired vehicle category from the available options.

Is Hertz.co.uk reliable for car rentals?

Based on looking at the website, Hertz.co.uk is a widely recognized and generally reliable platform for car rentals, though customer experiences can vary by location and specific circumstances, as with any large service provider.

What types of vehicles are available on Hertz.co.uk?

Hertz.co.uk offers a wide range of vehicles, including economy cars, compact cars, standard sedans, SUVs, vans, and increasingly, electric vehicles EVs.

Can I modify my reservation on Hertz.co.uk?

Yes, you can usually modify your reservation on Hertz.co.uk through the “Manage My Booking” section, though changes might affect the price of your rental.

What is the cancellation policy for Hertz.co.uk?

The cancellation policy depends on the type of reservation: pre-paid bookings often incur a fee or are non-refundable if canceled close to the pick-up time, while pay-at-location bookings are typically more flexible. Always check the specific terms when booking.

Are there any hidden fees when renting from Hertz.co.uk?

While Hertz.co.uk aims for transparency, some users report encountering additional charges at the counter for fuel policies, extra insurance, young driver fees, or one-way rentals that might not be fully clear in the initial online quote.

What is Hertz Gold Plus Rewards?

Hertz Gold Plus Rewards is Hertz’s loyalty program, offering benefits like expedited pick-up, free rental days through points accumulation, and potential vehicle upgrades for frequent renters.

How do I join Hertz Gold Plus Rewards?

You can join Hertz Gold Plus Rewards for free by signing up on the Hertz.co.uk website.

Can I pick up a car in one location and drop it off in another with Hertz.co.uk?

Yes, one-way rentals are generally possible with Hertz.co.uk, but they often incur an additional one-way fee, which can be significant. Garvee.com Reviews

What should I do if there’s damage to the rental car upon pick-up?

You should thoroughly inspect the vehicle upon pick-up and report any existing damage to the Hertz staff immediately, ensuring it is documented on your rental agreement and ideally taking photos as proof.

Does Hertz.co.uk offer insurance?

Yes, Hertz.co.uk typically includes basic third-party liability insurance in its rates, but they will offer various optional supplemental insurance products at the counter, which you should review carefully.

Can I add an additional driver to my Hertz.co.uk rental?

Yes, you can add an additional driver to your Hertz.co.uk rental, but there is usually an extra daily fee for each additional driver, and they must meet Hertz’s age and licensing requirements.

What age do I need to be to rent a car from Hertz.co.uk?

The minimum age to rent a car from Hertz.co.uk is typically 21, but drivers aged 21-24 usually incur a “young driver surcharge.” Specific vehicle categories might also have higher age restrictions.

What documents do I need to pick up my Hertz.co.uk rental?

You will typically need a valid driving license from your country of residence, and potentially an International Driving Permit if required, a credit card in the main renter’s name, and your reservation confirmation.

What are the fuel policy options with Hertz.co.uk?

Common fuel policies include “Full to Full” return with a full tank, “Pre-purchase Fuel” pay for a full tank upfront and return empty, and “Refuel Service” Hertz refuels and charges you a premium rate. “Full to Full” is generally the most cost-effective.

How do I contact Hertz.co.uk customer service?

You can contact Hertz.co.uk customer service via phone numbers listed on their website or by using their online inquiry forms for specific issues.

Are there mileage limits on Hertz.co.uk rentals?

Most standard rentals from Hertz.co.uk come with unlimited mileage within the UK, but always check the specific terms of your rental agreement, as some special offers or vehicle types might have mileage restrictions.

Can I rent an electric vehicle EV from Hertz.co.uk?

Yes, Hertz.co.uk has been expanding its electric vehicle fleet, and you can often find EVs available for rent, particularly at larger city and airport locations.

What are some alternatives to Hertz.co.uk for car rental?

Some popular alternatives to Hertz.co.uk include Enterprise Rent-A-Car, Sixt, Avis Budget Group, and Europcar, as well as local independent rental companies for potentially more personalized service. Unionpermits.com Reviews