Mrsquilty.com operates primarily through two main channels: a monthly subscription box service and a standard e-commerce store selling individual quilting supplies and patterns.
The entire process, from browsing to purchase and delivery, is designed for simplicity and user convenience.
The Mrs. Quilty Monthly Box Subscription
This is the flagship offering, providing a recurring delivery of quilting materials and inspiration.
- Subscription Process:
- Selection: Customers choose a subscription plan (monthly, or discounted 3-month, 6-month, or 12-month prepaid plans).
- Initial Purchase: The first charge occurs at the time of subscription.
- First Box Shipment: The initial box is shipped immediately, typically arriving within 2-6 days from the US. This quick turnaround helps new subscribers get started without a long wait.
- Monthly Cycle:
- Recurring Billing: Subsequent charges occur on the 9th of each month. The price of the first box is locked in for all future boxes, though discount codes (like FIRSTBOX20) only apply to the initial purchase.
- Monthly Delivery: Future boxes are dispatched on the 9th of each month, ensuring a consistent schedule for subscribers.
- Box Contents: Each box is curated and contains:
- 12 pieces of premium 100% cotton fabrics (coordinated fat quarters).
- A Block of the Month project, designed for skill progression.
- A full-color quilting magazine with unique templates.
- A surprise gift (e.g., a ruler, thread wrap, or other notion).
- Step-by-step instructions, simplified for all skill levels.
- Management: Subscribers can manage their accounts by logging in to change delivery frequency (bi-monthly, quarterly), skip a box, or cancel their subscription directly from their dashboard.
Individual Product Purchases
Beyond the subscription, mrsquilty.com functions as a traditional online retail store for quilting supplies.
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Browsing and Selection: Customers can browse various categories such as:
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- Fat Quarter Bundles (e.g., “Lemon Grove,” “Graceful Serenity”)
- Digital Products (PDF patterns like “Katie the Kitten PDF Quilt Pattern,” “mrs quilty turtle pattern”)
- Tool Kits (e.g., “97-Piece Quilting Kit,” “104-Piece Quilting Set”)
- Bags & Storage, Marking Tools, Rotary Cutters & Scissors
Each product page includes detailed descriptions, images, and pricing.
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Adding to Cart: Standard e-commerce functionality allows users to add desired items to their shopping cart. ulike.com Features Overview
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Checkout Process: Payment methods accepted include Visa, MasterCard, Maestro, PayPal, Apple Pay, Discover, and Amex, offering flexibility. Shipping costs for individual purchases are a flat $4.97, similar to the subscription box shipping fee.
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Order Fulfillment: Once an order is placed and payment confirmed, items are shipped directly to the customer’s provided address.
Customer Support and Policies
Mrsquilty.com emphasizes a supportive customer experience with clear policies.
- Contacting Support: Users can reach customer service 24/7 via email at
[email protected]for any questions or issues. The stated response time is typically within a few hours, though up to one working day during peak periods. - Refunds and Returns: A “30-day money-back guarantee” is offered for subscription boxes if a customer is unsatisfied. For issues like damaged or missing items, the site commits to swift resolution with replacements upon photo evidence.
- Account Management: The website provides a dedicated
Log insection and “Manage My Subscription” portal where users can update personal information, shipping addresses, payment details, and control their subscription status. This self-service capability empowers customers to manage their own accounts efficiently.
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