How More Good Reviews Works

More Good Reviews really simplifies the whole process of getting feedback and reviews, which is fantastic for busy business owners. It basically works on autopilot, reaching out to your customers for you.

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Automating Review Requests

This is probably the coolest part: More Good Reviews automates sending out review requests. You can set it up to send emails or texts to customers based on certain triggers, like a few days after they’ve made a purchase or used your service. Instead of manually chasing every customer, the system does it all for you. Plus, you can even set up to three reminders to go out if a customer hasn’t clicked to leave a review, which is a clever way to boost those response rates.

Smart Feedback Routing

One feature that really stands out is the “feedback routing” or “reputation protector”. If a customer gives a low rating, More Good Reviews can be set up to show them a private feedback form instead of immediately sending them to a public review site. This gives you a chance to handle any negative feedback internally, address concerns directly, and hopefully turn a bad experience around before it ever hits public platforms like Google or Yelp. For those happy customers who leave a high rating, they’re then seamlessly guided to popular review sites to share their positive experience. This really helps prevent damaging public posts while proactively addressing issues.

Customizable Review Pages and Templates

You get your own dedicated, customizable review page where customers land after clicking your request. You can make this page match your brand perfectly, adding your logo, changing colors, and even personalizing the messages in the email and SMS templates. This branding consistency makes the whole process feel more professional and trustworthy to your customers. You can even set up multiple review pages if you want to test out different strategies or assign them to different business locations.

Integrating with Your Existing Tools

More Good Reviews plays nicely with a bunch of tools you might already be using. You can import customer data seamlessly from platforms like Stripe, HubSpot, and Zapier. This means you don’t have to manually upload customer lists all the time. it can be set up to continuously pull in new customer information. They also offer options for importing customers via CSV upload or API if that’s more your style. And if you want to keep your team in the loop, there are integrations with Slack for alerts when new reviews come in.

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