How to Cancel Checkr.com Related Services (Subscriptions or Candidate Accounts)

Understanding how to manage or cancel services is crucial for any platform.

Read more about checkr.com:
Checkr.com Review & First Look
Checkr.com: Exploring the Legitimacy and Operations
Checkr.com Features: An In-Depth Look at the Platform’s Capabilities
Checkr.com Pricing: Understanding the Investment
Checkr.com vs. Competitors: A Comparative Look
Is Checkr.com a Scam? Dispelling Misconceptions

For Checkr.com, the process differs depending on whether you are an employer (a customer with a subscription) or a job candidate who has received a background check request.

Checkr’s website directs users to specific portals for each scenario, implying that account management and cancellation procedures are handled within those respective environments or through direct contact with their support teams.

For Employers (Customers with Subscriptions)

As a business using Checkr for your hiring needs, managing your subscription and potential cancellation would typically involve direct engagement with your account manager or their customer support.

• Accessing Account Settings: Checkr’s “Customer login” (https://dashboard.checkr.com/login) is where employers manage their account, order checks, and access reports. Subscription details, billing information, and potentially cancellation options might be found within the administrative settings of this dashboard.
• Contacting Support: The most reliable way to cancel a subscription or adjust your service level is to contact Checkr’s dedicated customer support team. The “Contact support” link (https://checkr.com/support) is the official channel for this.
  • Direct Communication: Be prepared to discuss your contract terms, as enterprise-level SaaS subscriptions often have specific cancellation clauses or notice periods.
  • Written Request: It’s always advisable to follow up any phone conversations with a written request for cancellation to ensure a clear record.
• Reviewing Contract Terms: Before initiating a cancellation, review the service agreement or contract you signed with Checkr. This document will outline the specific terms regarding termination, billing cycles, and any penalties for early cancellation.
• Data Retention: Inquire about their data retention policies upon cancellation. What happens to the background check data you have processed through their platform? Ensure you comply with any data retention laws relevant to your business before your account is fully closed.

For Candidates (Individuals Who Received a Background Check)

If you are a job candidate who received a background check request through Checkr, you do not have a “subscription” to cancel in the traditional sense.

Your interaction is typically a one-time process for a specific employer.

However, you might want to manage your personal information or address concerns about your report.

• Candidate Portal: Checkr provides a “Candidate login” (https://candidate.checkr.com/). This portal allows you to:
  • View Your Report: Access the completed background check report that was sent to your prospective employer (as per FCRA regulations).
  • Provide Information: Submit any required information or consent for the background check.
  • Check Status: Track the progress of your background check.
• Disputing Information: If you find any inaccurate or incomplete information in your Checkr report, you have the right to dispute it. The candidate portal or their dedicated candidate support channels would provide instructions on how to initiate a dispute. This is a critical FCRA right.
• Data Privacy and Deletion Requests: While you don’t cancel a subscription, you might have rights under privacy laws (like CCPA in California) to request access to or deletion of your personal data held by Checkr. You would need to contact Checkr’s privacy or legal department directly for such requests, likely through their general support channels, and specify your request clearly.
• Understanding Data Retention: Be aware that even after a background check is complete, Checkr, as a Consumer Reporting Agency, may retain certain data for compliance and record-keeping purposes as required by law. They cannot simply delete all records upon request if legal obligations dictate otherwise.

General Support and Contact Information

For any questions regarding cancellation, data management, or service-related queries, the “Contact support” link (https://checkr.com/support) is the primary resource. It’s usually a good practice to: Is Checkr.com a Scam? Dispelling Misconceptions

• Use Official Channels: Always use the contact methods provided on the official Checkr.com website.
• Be Specific: Clearly state whether you are an employer or a candidate and what your specific request is (e.g., “cancel employer subscription,” “dispute candidate report,” “data deletion request”).
• Keep Records: Document all communication, including dates, times, names of representatives, and summaries of discussions.