How to Cancel Cityrooms.com Tenancy or Services

While Cityrooms.com’s website doesn’t explicitly detail a step-by-step cancellation process for a tenancy, it does allude to the “end of your tenancy” as step 6 in their “How it works” guide and mentions “Reasonable costs if the Tenancy is terminated earlier.” This suggests that a formal process exists, and early termination is possible but may incur fees.

Standard Tenancy Termination Procedures

Typically, cancelling a tenancy agreement (whether early or at the scheduled end) involves a formal notice period.

• Notice Period: Most standard tenancy agreements require a specific notice period (e.g., one or two months) from the tenant to the landlord or agency before vacating the property. This is usually outlined in the signed tenancy agreement.
• Ending at Fixed Term: If a tenant wishes to move out at the end of a fixed-term contract (e.g., after 6 or 12 months), they generally need to provide notice as per the contract’s terms, often 1-2 months before the fixed term expires.
• Ending a Periodic Tenancy: If the tenancy has moved onto a periodic (rolling) basis after the fixed term, the tenant typically needs to give at least one month’s notice, ending on a rent payment date.

Early Termination of Tenancy

If a tenant needs to terminate their tenancy before the fixed term expires (e.g., a 12-month contract, but they need to leave after 8 months), this is usually referred to as “early termination” or “breaking the lease.”

• Reviewing the Tenancy Agreement: The very first step for any tenant considering early termination is to thoroughly review their signed tenancy agreement with Cityrooms.com. This document will contain the specific clauses regarding early termination.
• “Reasonable Costs”: Cityrooms.com’s website states, “Reasonable costs if the Tenancy is terminated earlier.” This suggests they will likely charge for the financial impact of the early termination. These costs could include:
  • Rent until a new tenant is found: The tenant might be liable for rent payments until a suitable replacement tenant is secured and moves in. Landlords usually have a duty to mitigate their losses by actively seeking a new tenant.
  • Re-letting fees: Costs associated with advertising the property, conducting viewings, and drawing up a new tenancy agreement. While agents cannot charge these directly to tenants anymore (due to the Tenant Fees Act 2019 for new tenancies), they might be able to recover “loss of earnings” or “reasonable costs incurred” from the tenant.
  • Administrative fees: For processing the early termination paperwork.

How to Initiate a Cancellation/Early Termination

1. Contact Cityrooms.com Directly: The most effective way would be to call their office at 020 7790 5577 or visit them in person during office hours. Clearly state your intention to terminate the tenancy.
2. Refer to Your Tenancy Agreement: Have your tenancy agreement ready and refer to the specific clauses related to notice periods and early termination.
3. Formal Written Notice: Always follow up any verbal communication with a formal written notice (email or letter) stating your intention, the desired end date, and referencing your tenancy agreement. This creates a clear paper trail.
4. Discuss Financial Implications: During communication, ask for a precise breakdown of any “reasonable costs” that would apply to your specific situation for early termination.

Considerations for Ethical Cancellation

For tenants with ethical concerns about certain fees, especially those related to interest (riba), this negotiation becomes even more critical during early termination.

• Scrutinize Costs: Ensure any charges for early termination are genuinely reflective of administrative costs or actual losses incurred by the landlord, and not punitive or interest-based penalties.
• Negotiate Where Possible: Some agencies might be willing to be flexible, especially if you can help find a suitable replacement tenant quickly.

While the website doesn’t offer a self-service “cancel subscription” button common for online services, tenancy agreements are legally binding contracts requiring direct communication and adherence to stipulated terms for termination.