How to Cancel fibrenest.com Free Trial

Fibrenest.com’s homepage explicitly states various pricing models and guarantees, but there is no clear indication or mention of a “free trial” for their core broadband service or the FibreNest Smart WiFi add-on. The services are presented either as 12-month contracts or 30-day “Flex” contracts, both of which have associated monthly costs from the outset.

Given this, the premise of “canceling a free trial” for Fibrenest.com is not directly applicable based on the provided website text.

Absence of Free Trial Offers on the Homepage

A thorough review of the Fibrenest.com homepage, including product descriptions, pricing tables, and promotional banners, reveals no mention of a free trial for any of their broadband packages or accompanying services like the FibreNest Smart WiFi or Pods.

• Direct Pricing Model: All broadband packages, whether 12-month or 30-day flex, clearly list a monthly price. For example:
  • 900Mb Hyperfast (12-month): £56 per month
  • 900Mb Hyperfast (30-day flex): £61 per month
• Add-on Pricing: The FibreNest WiFi Guarantee add-on also has an explicit monthly cost (£11.95 per month) and a one-off delivery charge (£9.99), rather than being offered as a free trial.
• No “Try Before You Buy” Language: The website does not use common phrases associated with free trials, such as “Try for Free,” “Free for 30 Days,” or “Risk-Free Trial.”
• Focus on Contractual Flexibility: Instead of a free trial, FibreNest offers the “30 Day Flex” contract as a way for customers to “try us out first” or “need a little flexibility.” This is a paid, short-term contract, not a free trial.
  • Purpose of 30-Day Flex: It serves as their low-commitment option, allowing users to experience the service without a long-term obligation, but it is still a paid service from day one.

What to Do If You Encounter a Misunderstood Offer (e.g., promotional period)

While there’s no free trial, sometimes promotional periods might be mistaken for one, or specific, limited-time offers might exist that aren’t broadly advertised on the main page.

If you believed you were on a “free trial” and need to cancel:

• Review Your Sign-Up Documentation: Crucially, check any emails, contract agreements, or sign-up pages you received when you first subscribed. These documents will explicitly state the terms of your service, including any promotional periods, start dates of billing, and cancellation policies.
• Check Your First Bill: Your first bill will clarify when paid service commenced. If there was a promotional period, it would typically show a discount for that duration.
• Contact FibreNest Customer Support Directly: This is the most effective way to clarify your subscription terms and any perceived “free trial” period.
  • Explain Your Understanding: Clearly state that you believed you were on a free trial and need to understand your current billing status and cancellation options.
  • Inquire About Current Contract: Ask what type of contract you are currently on (12-month or 30-day flex) and what the terms for cancellation are.
  • Use Contact Details: Call 0333 234 2220 during their operating hours (Mon-Fri, 8am-8pm | Sat & Sun, 9am-5pm) or email [email protected].
  • Be Prepared to Provide Account Information: Have your account number, full name, and address ready to help them locate your subscription details.
• Understand “30 Day Flex” Cancellation: If you are on a “30 Day Flex” plan, remember it’s a paid monthly service, not a free trial. To “cancel” it, you would simply give the required notice (typically 30 days), and your service would end after that period, with no early termination charges.

In summary, based on the provided homepage content, Fibrenest.com does not offer a free trial.

Their lowest commitment option is a paid “30 Day Flex” contract. How to Cancel fibrenest.com Subscription

Any cancellation needs would fall under the standard cancellation procedures for their monthly or fixed-term contracts.