How to Cancel Theordinary.com Subscription

The information provided on theordinary.com’s homepage does not explicitly mention a subscription service for products.

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Most e-commerce websites offer products for one-time purchase or allow customers to set up recurring orders, often referred to as “subscribe and save” options.

If The Ordinary does offer such a service, the cancellation process would typically be managed through the user’s account dashboard.

Given the lack of a prominent subscription model mention on the homepage, it is likely that purchases are primarily transactional, rather than subscription-based.

Locating Subscription Management (If Applicable)

If a subscription service exists, the primary method for managing or canceling it would be through your personal account on the website.

• Log In to Your Account: The first step would always be to log into your user account on theordinary.com. Most e-commerce sites have a “My Account” or “Sign In” link, usually located in the header or footer.
• Navigate to “My Subscriptions” or “Order History”: Within your account dashboard, there should be a section dedicated to “My Subscriptions,” “Manage Subscriptions,” or a similar title. If no such section exists, look for “Order History” or “Recurring Orders.”
• Find the Specific Subscription: Once in the relevant section, locate the active subscription you wish to cancel. You might have multiple subscriptions if you’ve set up recurring orders for different products.
• Cancellation Option: There should be a clear option to “Cancel Subscription,” “Manage,” or “Edit” the subscription. Clicking this should guide you through the cancellation process, which may involve a confirmation step.
• Confirmation Email: After successfully canceling, you should receive a confirmation email from The Ordinary detailing the cancellation. It’s crucial to retain this email for your records.

Alternative Cancellation Methods

In cases where direct online cancellation isn’t available or if you encounter issues, reaching out to customer service is the next logical step.

• Contact Customer Support: If you cannot find a clear cancellation option in your account, or if you do not have an account, the best course of action is to contact The Ordinary’s customer service directly. Look for a “Contact Us” link, usually in the website’s footer.
• Email Communication: Many companies prefer email for non-urgent inquiries and cancellations. Clearly state your intent to cancel, provide your account details (if applicable), and any relevant order numbers.
• Phone Support: If a phone number is provided, calling customer support can often lead to a quicker resolution, especially if there are any complexities.
• Live Chat: Some websites offer live chat support, which can be an immediate way to get assistance with cancellations.
• Review Terms and Conditions: Before attempting to cancel, it’s always wise to review the terms and conditions related to subscriptions or recurring orders, as they might outline specific cancellation policies, notice periods, or any associated fees (though less common for skincare product subscriptions).

What if There’s No Subscription Service?

Based on the homepage content, it’s more likely that The Ordinary operates on a standard transactional model where customers make one-time purchases.

• No Recurring Billing: If there’s no subscription option, then there’s no “subscription” to cancel. Each purchase would be a one-time transaction.
• Managing Future Orders: In this scenario, managing your purchases simply means choosing whether or not to place another order. There’s no ongoing commitment unless you manually reorder.
• Managing Payment Information: You would manage your payment methods through your account settings to ensure future one-time purchases are smooth, but this doesn’t relate to a “cancellation.”
• Order Modifications: If you need to modify or cancel a recently placed order before it ships, you would typically contact customer service directly, as this is different from a subscription cancellation.
• Focus on Returns/Refunds: For a one-time purchase, the relevant policy would be the return and refund policy, which dictates how to return unwanted products and obtain a refund, rather than a cancellation of a recurring service.