How to Cancel Thrivepass.com Subscription

As Thrivepass.com is a Business-to-Business (B2B) service provider that typically operates on contract agreements with companies, the process for canceling a subscription or service agreement is generally not as straightforward as canceling a consumer-facing online subscription.

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It will almost certainly involve direct communication with their client services or account management team and adherence to the terms outlined in the master service agreement (MSA) or contract signed by your organization.

Review Your Master Service Agreement (MSA)

The first and most crucial step is to locate and review the Master Service Agreement (MSA) or the specific contract that your company signed with Thrivepass.com. This document will contain all the legally binding terms regarding cancellation, termination clauses, notice periods, and any potential penalties or fees associated with early termination.

• Notice Period: Most B2B contracts require a specific notice period (e.g., 30, 60, or 90 days) before the desired termination date. Failing to provide adequate notice can result in continued billing.
• Termination Clauses: Look for clauses detailing conditions under which either party can terminate the agreement, including circumstances like breach of contract or non-renewal options.
• Data Retrieval: The agreement should also outline procedures for data retrieval and deletion upon termination.

Contact Your Dedicated Account Manager

Thrivepass.com emphasizes a “Custom Service Model with Direct Contacts” and “Dedicated Implementation & Relationship Managers.” Your organization would have been assigned a specific account manager or relationship manager.

This individual is your primary point of contact for all service-related inquiries, including termination.

• Reach out directly: Send an email or schedule a call with your dedicated account manager to express your intent to cancel.
• State your intention clearly: Be explicit about your desire to terminate the service and inquire about the formal process.

Initiate the Formal Cancellation Process

Once you have reviewed your contract and spoken with your account manager, you will need to follow the formal cancellation process outlined by Thrivepass.com, which will likely involve a written request.

• Formal Written Notice: Prepare a formal written notice (email or letter, depending on contract requirements) clearly stating your company’s name, the effective date of termination, and a reference to your contract.
• Confirmation: Request a written confirmation of the cancellation and the effective termination date from Thrivepass.com. This is essential for your records to avoid future disputes.
• Data Migration/Offboarding: Discuss the process for migrating any employee data off the Thrivepass platform and ensuring all data is securely deleted according to your company’s policies and data privacy regulations.

Consider Potential Costs and Penalties

Depending on your contract’s terms, canceling a B2B subscription, especially before the end of a committed term, may incur penalties.

• Early Termination Fees: Some contracts include fees for early termination.
• Unused Service Credits: Clarify if any unused service credits or pre-paid amounts are refundable.
• Transition Costs: Factor in any costs associated with transitioning to a new benefits provider, including data migration and new system setup.

Final Steps and Verification

After the termination process is initiated, ensure all final steps are completed.

• Verify Final Billing: Check your final invoice to ensure correct charges up to the termination date.
• Confirm Data Deletion: Follow up to ensure all your company’s data has been securely purged from Thrivepass.com’s systems, as per your agreement and data privacy requirements.
• Internal Communication: Inform relevant internal stakeholders (HR, finance, employees) about the change in benefits administration.