Struggling to figure out how to stop your EVgo membership? Here’s the deal: the best way to cancel or change your EVgo plan is usually through their website or the EVgo app. If you want to completely close or delete your account, you’ll need to submit a request to their support team. Don’t worry, it’s not as complicated as it might seem, and knowing your options can save you a good chunk of change.

It’s a common scenario for EV drivers: your charging needs change, you get a new car, or maybe you just found a better option. Whatever the reason, you might be looking to step away from your current EVgo plan. When I first got into electric vehicles, managing different charging subscriptions felt like learning a whole new language. You sign up for a plan, it works great for a while, and then your routine shifts, leaving you wondering why you’re still paying for something you barely use. That’s why understanding how to cancel or even just adjust your EVgo plan is super important.

EVgo has been a big player in the electric vehicle charging scene, constantly expanding their network. They’ve grown their customer base significantly, crossing the 1 million mark into 2024, a 400% increase since 2020. They’re even deploying new high-speed chargers and adopting standards like NACS connectors to serve more vehicles. But even with all that growth and convenience, life happens, and sometimes you just need to make a change. This guide will walk you through exactly how to manage your EVgo plan, whether you’re just tweaking your subscription or saying goodbye to your account entirely, all while keeping it human and straightforward.

Table of Contents

Understanding Your EVgo Plans

Before we jump into the “how-to” of canceling, it’s helpful to quickly understand what EVgo offers. Knowing the different plans can clarify why you might want to switch rather than just cancel everything. EVgo generally has a few main types of plans:

Pay As You Go: This is pretty straightforward. You don’t pay a monthly fee, but you’ll usually face higher per-kWh or per-minute rates and a session fee for each charge. It’s great if you rarely use EVgo stations.
EVgo Plus™: This plan comes with a monthly fee, but in return, you get lower charging rates and often no session fees, which can really add up if you’re charging a few times a month. For example, it might cost around $6.99 per month and offer up to 20% savings.
EVgo PlusMax: This is for the most frequent chargers. It has a slightly higher monthly fee like $12.99 per month but offers the lowest per-kWh/minute rates and also no session fees. This one can save you up to 30% per month if you charge a lot.

The actual pricing for these plans can vary based on your location and even the time of day you charge, thanks to “Time of Use” TOU rates. This means charging during off-peak hours can save you money, regardless of your plan. You can always check the specific pricing for your region and plan in the EVgo app.

So, why would you want to cancel or switch? Maybe you’re using public charging less because you installed a home charger which, let’s be honest, is usually the cheapest and most convenient option. Or perhaps you moved and there aren’t many EVgo stations nearby, making another network like ChargePoint more practical for your new routine. If you find yourself in a higher-tier plan but only charging once a month, you’re likely paying more than you need to. That monthly fee for a plan you don’t fully utilize can feel like money down the drain. Some users have even shared stories about being charged monthly fees they weren’t expecting for plans they thought were “free,” which is a good reminder to always double-check your billing and plan details.

Step-by-Step Guide: Canceling Your EVgo Monthly Plan

If you’re looking to simply stop your monthly payments for a subscription plan and switch over to their free Pay As You Go option, EVgo makes this pretty easy. Just remember, once you cancel your paid plan, those subscription benefits — like lower rates and no session fees — usually end immediately. Your Guide to Cancelling an EFT: A Digital Lifesaver!

Here’s how you can do it:

Via the EVgo App

Open the EVgo App: Make sure you’re logged into your account.
Navigate to Plans: From the main menu which is usually represented by a “☰” icon, tap on “Plans.”
Find Your Current Plan: You’ll likely see your current subscription listed. Look for an option to “Change your plan” or manage your current subscription.
Select Pay As You Go: Scroll through the available plan options. If you want to stop monthly payments, select the “Pay As You Go” option. This essentially cancels your paid subscription by moving you to the free tier.
Confirm the Change: Follow the prompts to confirm your decision. You might get a confirmation message or email.

Via the EVgo Website

Go to the EVgo Account Website: Open your web browser and head to account.evgo.com.
Log In: Enter your account credentials to log in.
Access Account Settings: Once logged in, look for “Account” usually located at the top right of the page. Click on it.
Review Plan Options: You might see an option like “+ Add a Plan” or a section dedicated to your current plan. Click there to review all the plans.
Choose Pay As You Go: Find and select the “Pay As You Go” plan. This will effectively cancel your current paid subscription.
Confirm: Complete the steps to confirm the plan change.

When you switch from a paid plan to the Pay As You Go option, you won’t be charged a monthly fee anymore. However, your per-kWh or per-minute rates will go up, and you’ll likely incur a session fee for each charging session. This is a great choice if you just want to keep an EVgo account active for emergencies but don’t want the recurring monthly charge.

Step-by-Step Guide: Closing or Deleting Your Entire EVgo Account

Sometimes, changing your plan isn’t enough, and you might want to completely sever ties with EVgo. This is where “closing” or “deleting” your account comes in. EVgo actually has a distinction between these two options, and it’s good to know the difference.

Closing Your Account: This makes your account inactive, meaning you can’t use it to charge your vehicle unless you contact EVgo to reopen it. It’s like putting your account on pause. EVgo generally recommends this option if you think you might use their services again in the future, as the EV industry is always expanding.
Deleting Your Account: This is a permanent step. Upon request, EVgo will close your account and delete your personal information entirely. If you choose this, you would need to completely re-enroll and set up a new account if you ever decided to come back.

How to Submit a Request to Close or Delete

EVgo doesn’t have a direct “delete account” button in the app or on the website for a full deletion like you might find with other services. Instead, you need to reach out to their “EVgo Charging Crew” their support team. Can You Cancel a VPN Anytime? Everything You Need to Know

Submit a Request Online: The most common way to do this is by submitting a request through their help center on the EVgo website. Look for a “Submit a request” link or similar within their support or FAQ sections, specifically around “Close your EVgo account” or “Delete your EVgo account.”
Use the EVgo App for iOS users: If you’re an iOS Apple user, you might have the option to request account deletion directly within the EVgo app. EVgo states their team reviews these requests within 48 hours.
Call Customer Service: If you prefer speaking to someone or can’t find the online form, you can always call their 24/7 customer service line at 877-494-3833. This is often the quickest way to get direct assistance.

What information will they ask for? When you contact them, be ready to provide some verification details to prove you own the account. This usually includes:

Your first and last name
Your email address associated with the account
The last four digits of the payment method you have on file
Your phone number
Your zip code and/or full address

Important Note on Outstanding Balances: EVgo cannot close your account if you have any outstanding balance. Before you initiate a closure or deletion request, make sure your account is settled. If you have questions about your balance, you can contact their support team for help.

Once your request is processed, you should receive an email confirmation. If you chose deletion, this email will also include a copy of your final statement.

What to Consider Before You Cancel

Before you pull the plug on your EVgo plan or account, it’s worth thinking through a few things. Sometimes a simple adjustment is all you need, or maybe you haven’t considered all your options. Is Cancelling Your VPN Subscription a Breeze or a Battle? Here’s the Truth!

Check Your Usage: Take a look at your past charging history in the EVgo app or on the website. How often are you actually using EVgo stations? If it’s only once or twice a month, a paid plan might not be giving you the best value. Switching to Pay As You Go could be a better fit, allowing you to use EVgo when absolutely necessary without the monthly commitment.
Alternative Plans: As mentioned, EVgo has different membership tiers. If you’re on PlusMax but hardly ever charge, dropping down to Plus or even Pay As You Go can save you money without completely losing access. You can easily change your plan in the app or on the website.
Partnerships and Benefits: Did you know EVgo has partnerships with several EV manufacturers like Nissan, BMW, and General Motors? These partnerships sometimes come with exclusive benefits like discounted rates or free charging sessions. If your vehicle is part of one of these programs, canceling might mean losing out on those perks.
Roaming with Other Networks: EVgo also offers a “Partner Roaming program” which lets you use your EVgo account at other networks, notably ChargePoint’s extensive network of DC fast and Level 2 chargers. This means even if there aren’t many EVgo-branded stations around, your EVgo account could still give you access to a wider charging infrastructure. Canceling your EVgo account might remove this convenience.
Your Future EV Needs: The EV is rapidly. More charging stations are popping up, and new features like Autocharge+ where you just plug in and charge without tapping cards or opening apps are becoming more common. While you might not need EVgo today, will you need it in six months or a year? If you think there’s a chance, “closing” your account rather than “deleting” it could save you the hassle of re-enrolling later.

The EV Charging Landscape: EVgo vs. ChargePoint and Others

Thinking about canceling often leads to looking at alternatives. EVgo isn’t the only player in town. ChargePoint, Electrify America, Blink, and others are all part of the growing network. Understanding how EVgo stacks up can help solidify your decision.

EVgo’s Strengths: EVgo has historically focused on DC Fast Chargers, which are fantastic for quick top-ups on road trips or when you’re in a hurry. They strategically place these along major highways and in metropolitan areas. They’re known for generally having a more centralized, subscription-based pricing model, rewarding frequent users with lower rates. EVgo also has its rewards program, where you earn points for charging that can be redeemed for credits, something ChargePoint doesn’t offer in the same way.

ChargePoint’s Strengths: ChargePoint, on the other hand, boasts a significantly larger network of charging stations, including a huge number of Level 2 chargers which are slower but great for charging while you’re parked for a few hours. Their stations are independently owned, so pricing can vary quite a bit, but they offer immense convenience for daily charging at workplaces, retail locations, and parking garages.

The Bigger Picture: For many EV drivers, the “best” solution isn’t just one network. It’s often a combination: How to Cancel, Disable, or Remove Your VPN: A Complete Guide

Home Charging: Honestly, for most people, charging at home overnight with a Level 2 charger is the most convenient and cost-effective way to power your EV. You wake up to a “full tank” every day, and electricity rates are typically much lower than public charging.
Public Charging as a Supplement: Networks like EVgo and ChargePoint are crucial for road trips, apartment dwellers, or when you need a quick charge away from home.
Interoperability: The good news is that many networks are becoming more interoperable. As mentioned, EVgo allows roaming on ChargePoint, and the adoption of the North American Charging Standard NACS by more automakers and networks will only make charging simpler across the board.

The number of public fast-chargers is expected to grow dramatically, with analysts suggesting the U.S. will need 250,000 to 350,000 fast-chargers by 2030 to serve an estimated 30 million EVs on the road. This expansion means more options and potentially more competitive pricing in the future. So, while canceling an EVgo plan today might feel like a big decision, the overall charging infrastructure is only getting better.

Troubleshooting Common Cancellation Issues

Even with clear instructions, things don’t always go perfectly. If you run into snags while trying to cancel your EVgo plan or account, here are a few common issues and how to tackle them:

Outstanding Balances: This is a big one. As we covered, EVgo won’t close your account if you have an unpaid balance. If you try to cancel and it’s rejected, check your account for any remaining charges. If you believe there’s an error, definitely call customer service 877-494-3833 to sort it out.
Difficulty Finding Options in the App/Website: Sometimes interfaces change, or the option you’re looking for is tucked away. If you can’t find the “Plans” section or the “Submit a request” form, try:
- Updating the App: Make sure your EVgo app is the latest version. App updates often include interface changes or bug fixes.
- Clearing Cache/Cookies: For the website, clearing your browser’s cache and cookies can sometimes resolve display issues.
- Using a Different Device/Browser: If you’re having trouble on your phone, try the desktop website, or vice-versa.
Issues with Confirmation: After submitting a cancellation or deletion request, you should receive an email confirmation. If you don’t see one within a reasonable timeframe like 24-48 hours for deletion requests, check your spam or junk folder. If it’s still missing, follow up with EVgo customer service.
Unexpected Charges After Cancellation: If you cancel a paid plan and still see monthly charges, or if you deleted your account and get a charge, contact EVgo immediately. Gather all documentation you have – confirmation emails, screenshots of your account status – to help their support team investigate. This is where those older Reddit stories come in handy as a reminder to be vigilant with your credit card statements after any subscription change.
General Confusion or Questions: Honestly, sometimes you just need to talk to a human. EVgo’s customer service is available 24/7, 365 days a year. Don’t hesitate to give them a call at 877-494-3833. They’re there to help with verification, account issues, and any questions you might have.

Frequently Asked Questions

How do I cancel my EVgo monthly membership?

To cancel your EVgo monthly membership and move to the free Pay As You Go plan, you can do so through the EVgo app or on the EVgo website account.evgo.com. In the app, go to the main menu ☰, tap “Plans,” and select the “Pay As You Go” option. On the website, log in, click “Account,” and then navigate to change your plan to Pay As You Go. Your paid plan benefits will end immediately upon cancellation. How do you cancel vpn

What’s the difference between closing and deleting an EVgo account?

Closing your EVgo account makes it inactive, meaning you can’t charge your car, but it can be easily reopened if you decide to use EVgo again in the future. Deleting your account is a permanent action that removes all your information, requiring you to completely re-enroll if you ever want to sign up again. EVgo generally recommends closing your account if there’s a chance you might return.

Can I cancel my EVgo account if I have an outstanding balance?

No, you cannot close or delete your EVgo account if there is an outstanding balance. You’ll need to settle any unpaid charges first. If you have questions about your balance, you should contact EVgo customer service for assistance.

How can I contact EVgo customer service to cancel my account?

You can contact EVgo customer service by calling their 24/7 support line at 877-494-3833. You can also submit a request through their website’s help center. If you have an iOS device, you might be able to request account deletion directly through the EVgo app. Be prepared to provide verification details like your name, email, phone number, payment method details, and zip code.

What are the EVgo charging plans and how much do they cost?

EVgo offers several charging plans, including:

Pay As You Go: No monthly fee, but you pay higher per-kWh/minute rates and a session fee per charge.
EVgo Plus™: A monthly fee e.g., $6.99 with lower charging rates and no session fees, offering potential savings.
EVgo PlusMax: A higher monthly fee e.g., $12.99 with the lowest charging rates and no session fees, best for frequent users.
Pricing varies by location and time of use. You can find specific pricing details in the EVgo app.

Can I use ChargePoint stations with my EVgo account?

Yes, EVgo offers a “Partner Roaming program” that allows EVgo customers to use their EVgo account to charge at ChargePoint’s network of DC fast and Level 2 chargers. This means you might still have access to a wide range of stations even if you don’t frequently find EVgo-branded chargers. How to Cancel Your Norton VPN Subscription (and Get Your Money Back!)

0.0

0.0 out of 5 stars (based on 0 reviews)

Excellent0%

Very good0%

Average0%

Poor0%

Terrible0%

There are no reviews yet. Be the first one to write one.

Amazon.com: Check Amazon for How to Cancel
Latest Discussions & Reviews:

BestFREE.nl

How to Cancel Your EVgo Plan Without a Hitch