So, you’re looking to cancel your NordVPN account? Maybe your needs have changed, or you just want to explore other options. Whatever the reason, canceling your NordVPN subscription and getting a refund, if you’re eligible, is usually pretty straightforward. I’m going to walk you through exactly how to do it, step by step, so you won’t get stuck in any tricky menus or confusing processes. No need to stress. it’s a common thing people do, and NordVPN has a clear path for it.
The quickest way to cancel your NordVPN account and get a refund is to first turn off auto-renewal through your Nord Account online, and then immediately contact their customer support via live chat to request a refund, making sure it’s within the 30-day money-back guarantee window. They’ll usually process your request quickly, and you should see your money back in about 10 business days. It’s really that simple, but there are a few nuances depending on how you originally bought your subscription. We’ll cover all the details here, including how to handle subscriptions bought through app stores, what happens to your data, and even how to fully delete your account if you want to go that route.
Understanding the NordVPN 30-Day Money-Back Guarantee
First things first, let’s talk about refunds. NordVPN, like many premium VPN services, offers a 30-day money-back guarantee. This means if you’re not happy with their service for any reason, you can cancel your subscription and request a full refund within 30 days of your initial purchase. It’s a pretty generous window, giving you enough time to really test out the service.
Here’s the key:
- Initial Purchase Only: This guarantee typically applies to your first purchase, not to renewals. If your subscription automatically renews and you try to cancel after the 30-day window has passed, you generally won’t be eligible for a refund unless specific laws in your region state otherwise.
- Contact Support is Crucial: Simply canceling the auto-renewal isn’t enough to get your money back. You must contact NordVPN’s customer support team and explicitly request a refund. We’ll get into how to do that in a bit.
It’s a good idea to mark your calendar or set a reminder if you’re thinking of canceling within this period. People often forget and miss the window, which can be a bummer.
Canceling Auto-Renewal vs. Deleting Your Account: What’s the Difference?
Before we dive into the steps, it’s important to understand two distinct actions: How to Cancel Your Turbo VPN Subscription (And Why You Might Want To!)
- Canceling your subscription or auto-renewal: This stops future payments. You’ll still be able to use NordVPN until the end of your current billing cycle. This is what most people mean when they say “cancel my NordVPN account.”
- Deleting your Nord Account: This is a more permanent step that removes your entire Nord Account, which includes all Nord Security products you might be using like NordLocker and NordPass, not just NordVPN. This action usually wipes all your associated data. If your goal is just to stop payments, canceling auto-renewal is what you want. If you want to completely remove your presence from Nord Security, then account deletion is the way to go.
We’ll cover both, but let’s start with canceling the subscription.
Step-by-Step: Canceling NordVPN Auto-Renewal Through Your Nord Account
This is the most common and generally recommended way to cancel, especially if you bought your subscription directly from the NordVPN website.
- Head Over to Your Nord Account: Open your web browser and go to the Nord Account website my.nordaccount.com. You’ll need to log in with the email address and password you used when you signed up for NordVPN.
- Quick tip: If you forgot your password, just use the “Forgot password?” link to reset it.
- Find the “Billing” Section: Once you’re logged in, you should see a menu on the left side of the dashboard. Look for and click on “Billing”. This is where all your subscription information lives.
- Navigate to “Subscriptions” and “Manage”: Inside the “Billing” section, you’ll see a tab labeled “Subscriptions.” Click on that. Under the “Auto-renewal” section, you should see a “Manage” or “Cancel” link next to your NordVPN subscription. Give that a click.
- Confirm Cancellation: You’ll likely be presented with a prompt asking you to confirm your decision to cancel auto-renewal. Click something like “Cancel auto-renewal” or “Turn off auto-renewal” to proceed. They might ask you for a reason for canceling. you can choose one from the list or decline to answer.
- Look for Confirmation: After successfully canceling, your auto-renewal status should change to “Off” or “Canceled”. You should also receive a confirmation email from NordVPN letting you know that your subscription’s auto-renewal has been stopped.
That’s it for stopping future payments directly through NordVPN’s system! You’ll still have access to the service until the very end of your current subscription period. Now, if you’re within that 30-day money-back guarantee window and want your money back, there’s one more crucial step. How to Say Goodbye to Your NH E-ZPass: A No-Fuss Guide to Closing Your Account
Canceling NordVPN on Mobile App Store & Google Play
If you purchased your NordVPN subscription through a mobile app store, the cancellation process is a little different. You’ll need to go through the store itself, not directly through your Nord Account website.
For Android Users Google Play Store
If you signed up on your Android device through the Google Play Store, here’s how to cancel:
- Open the Google Play Store App: Grab your Android phone or tablet and open the Google Play Store app.
- Tap Your Profile Icon: In the upper right corner of the screen, you’ll see your profile icon. Tap it.
- Go to “Payments & subscriptions”: From the menu that pops up, select “Payments & subscriptions”.
- Choose “Subscriptions”: Tap on “Subscriptions” to see all your active subscriptions.
- Select NordVPN: Find NordVPN in the list and tap on it.
- Tap “Cancel Subscription”: You’ll see an option to “Cancel subscription.” Tap that.
- Follow Prompts: Google Play might ask you for a reason for canceling. Choose one or “Decline to answer” and then confirm by tapping “Continue”.
Important for Refunds on Android: While canceling here stops future payments, you still need to contact NordVPN’s customer support to request a refund if you’re within the 30-day window. NordVPN explicitly states they cannot grant refunds for subscriptions made through third-party marketplaces like the Google Play Store. you’d typically need to contact the retailer directly. However, for NordVPN specifically, you often still go through their support to facilitate the refund, even if the purchase was via Google Play. So, once you’ve canceled in Google Play, reach out to NordVPN support!
For iOS Users Apple App Store
If you subscribed on your iPhone or iPad via the Apple App Store, the process involves your device’s Settings: How to Cancel Your VPN Lifetime Subscription (and Any Other VPN Plan!)
- Go to “Settings”: Open the “Settings” app on your iPhone or iPad.
- Tap Your Profile Apple ID: At the very top of the Settings screen, tap on your name/Apple ID.
- Select “Subscriptions”: On the next screen, tap “Subscriptions”.
- Find NordVPN: Locate NordVPN in your list of subscriptions and tap on it.
- Tap “Cancel Subscription”: Finally, tap “Cancel Subscription” and confirm your choice.
Important for Refunds on iOS: Similar to Google Play, canceling through the App Store only stops future charges. For a refund, especially if it’s within the 30-day guarantee, you generally have to contact Apple Support directly, as they handle billing for App Store purchases. NordVPN itself usually can’t process refunds for subscriptions bought this way. Make sure to explain that you’re within NordVPN’s 30-day money-back guarantee period when you talk to Apple.
Getting Your NordVPN Refund: The Essential Steps
Alright, you’ve canceled the auto-renewal. Now, if you’re within that crucial 30-day window and want your money back, here’s how to actually get the refund. Remember, simply canceling auto-renewal isn’t enough. you need to explicitly ask for the refund.
- Check Your Eligibility: Double-check that you’re within 30 days of your initial purchase date. This is non-negotiable for the guarantee.
- Contact NordVPN Customer Support: This is the most critical step. NordVPN’s customer support is available 24/7.
- Live Chat Recommended!: This is usually the fastest way to get your refund processed.
- Go to the NordVPN website nordvpn.com and log in to your Nord Account.
- Look for the live chat icon often a speech bubble or question mark usually in the bottom-right corner of the page. Click it.
- You might initially talk to a bot. Just type something like “I want to cancel and get a refund” or “Talk to a human” to get connected to a live agent.
- Explain clearly that you’ve canceled your auto-renewal and you’d like to request a refund, stating you’re within the 30-day money-back guarantee period. They might ask for your email address associated with the account.
- Email: If live chat isn’t an option for you, you can send an email to [email protected]. Be sure to include:
- Your NordVPN account email address.
- Your purchase date.
- The amount you paid.
- A clear statement that you’re requesting a refund under the 30-day money-back guarantee.
- Live Chat Recommended!: This is usually the fastest way to get your refund processed.
- What to Expect During the Request:
- Troubleshooting Attempts: Don’t be surprised if the support agent tries to help you resolve any issues you might be having with the service, or offers alternatives like pausing your subscription though NordVPN doesn’t typically offer a direct “pause” feature, they might suggest other solutions. They’re just doing their job to retain customers. Be polite but firm in your decision to cancel and request a refund.
- Verification: They might send you a link to your Nord Account dashboard where you can verify your identity and finalize the refund request. Make sure to follow these instructions.
- Reason for Cancellation: You might be asked why you’re canceling. You can provide an honest reason or keep it simple.
- Refund Processing Time: Once your refund request is confirmed by NordVPN, it typically takes up to 10 business days for the money to appear back in your account. This timeframe can vary slightly depending on your payment method and your bank’s processing times.
- If you paid with cryptocurrency or certain other alternative methods, it might take a bit longer.
- Keep an eye on your bank or payment account for the refund to come through. If it takes longer than 10 business days, follow up with NordVPN support.
Special Cases: Third-Party Purchases
As mentioned, if you purchased NordVPN through other platforms like Amazon, Best Buy, or StackSocial, NordVPN itself usually cannot directly process your refund. In these scenarios, you’ll need to contact the specific reseller or platform where you made the purchase and request the refund from them directly, adhering to their refund policies. So, if you bought it on Amazon, you’d contact Amazon customer service.
What Happens After You Cancel Your NordVPN Subscription?
Once you’ve canceled your auto-renewal, here’s what typically happens:
- Service Continues: You’ll usually still have full access to NordVPN’s services and features until the very end of your current paid subscription period. For example, if you paid for a year and cancel three months in, you’ll still have access for the remaining nine months, but you won’t be charged again when that year is up.
- No Further Charges: Your billing cycle stops, and you won’t be charged for any future renewal periods. This is the main goal of canceling auto-renewal.
- Data and Account: Your Nord Account itself remains active. This means your login credentials are still valid, and if you decide to subscribe again in the future, it’ll be easier. Your data like your email address will still be associated with that account. If you want a more permanent removal of your data, you’ll need to actively delete your entire Nord Account, which is a separate process.
Deleting Your NordVPN Account Permanently
If you’re not just looking to stop payments but want to erase your presence from NordVPN and all associated Nord Security services, you’ll need to delete your entire Nord Account. This is a more significant step and is different from simply canceling your subscription.
Important Note: Deleting your Nord Account will affect all Nord Security products connected to that account, including NordLocker and NordPass. Make sure you’ve backed up any important data from these services before proceeding.
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Here’s how to do it:
- Log in to Your Nord Account: Go to my.nordaccount.com and log in.
- Access Account Settings: Once logged in, click on your email address or profile icon usually in the top right or left menu. Then look for “Account settings” or a similar option.
- Find the Deletion Section: Scroll down to the bottom of the “Account settings” page. You should see an “Account deletion” section. Click on “Delete account”.
- Verification: NordVPN will ask you to verify your identity. This usually involves sending a verification code to the email address associated with your account. Enter the code when prompted.
- Follow the Steps: After successful verification, you’ll be provided with further instructions to complete the account deletion. It’s a process designed to ensure that you genuinely want to delete the account and understand the implications.
Alternatively, you can delete your account by:
- Via the NordVPN desktop app Mac: Open the NordVPN app, log in, click ‘Help’, select ‘Email support’. On the contact form, choose ‘request account deletion’, type “Please delete my account”, and send.
- Filling out a dedicated account deletion request form: NordVPN provides a form on their support website where you can submit a request to delete your account. You’ll need to fill in required information to verify your ownership of the account. Their support team will then contact you for verification, possibly asking about account details or purchase history.
Once the deletion is complete, all your data associated with that Nord Account across all Nord Security services should be wiped.
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Before You Go: Things to Consider
Sometimes, canceling isn’t the only answer. Before you commit, maybe take a moment to think if there’s another path:
- Troubleshooting: Is your reason for canceling something that could be fixed with a little technical help? NordVPN’s support team is often highly rated for being responsive and knowledgeable. If you’re having connection issues, speed problems, or trouble accessing certain content, they might have a quick fix.
- Changing Needs: Are you canceling because you don’t use it as much, or your budget has changed? While NordVPN doesn’t typically offer a “pause” feature, you might consider alternatives if you still need VPN protection but at a different price point or with different features. For instance, the global VPN market is quite competitive, with significant growth over the years, reaching revenues of US$44.6 billion by 2022 and projected to hit US$75.59 billion by 2027. Many people, millions in fact over 14 million people use NordVPN worldwide as of 2021, rely on VPNs for online privacy and security. So if privacy is still a concern, a VPN might still be valuable.
- Security Concerns: If you’re canceling due to security concerns, remember that VPNs play a crucial role in protecting your online data, especially on public Wi-Fi. NordVPN is known for its strong security features like military-grade encryption and a strict no-logs policy. If you’re leaving NordVPN, it’s generally a good idea to consider another reputable VPN to maintain your online protection.
Ultimately, the decision is yours. I hope this guide makes the process of canceling your NordVPN account and getting a refund as painless as possible.
Frequently Asked Questions
What is the NordVPN refund policy?
NordVPN offers a 30-day money-back guarantee for all initial subscriptions purchased directly through their website. This means you can request a full refund within 30 days of your purchase if you’re not satisfied with the service. This guarantee generally does not apply to subscription renewals.
How long does it take to get a refund from NordVPN?
Once your refund request has been processed and confirmed by NordVPN’s customer support, it typically takes up to 10 business days for the money to be credited back to your account. The exact time can vary depending on your bank and payment method.
Can I cancel NordVPN and still use it until my subscription ends?
Yes, absolutely! When you cancel the auto-renewal for your NordVPN subscription, you will still have access to the VPN service and all its features until the very last day of your current paid subscription period. You just won’t be charged for the next billing cycle.
Do I need to contact customer support to cancel my NordVPN subscription?
To stop auto-renewal, you can usually do it yourself through your Nord Account dashboard online, or via the Google Play Store/Apple App Store if you subscribed there. However, to actually get a refund under the 30-day money-back guarantee, you must contact NordVPN’s customer support live chat is usually the fastest and explicitly request the refund.
How do I delete my NordVPN account permanently?
Deleting your NordVPN account permanently involves deleting your entire Nord Account, which affects all Nord Security services like NordLocker and NordPass linked to that email. You can do this by logging into your Nord Account on their website, going to “Account settings,” finding the “Account deletion” section, and following the verification steps. Alternatively, you can contact NordVPN support and request account deletion via email or a specific form.
What if I purchased NordVPN through a third-party retailer like Amazon?
If you bought your NordVPN subscription from a third-party marketplace such as Amazon, Best Buy, or the Apple App Store, NordVPN usually cannot process your refund directly. You’ll need to contact that specific retailer or platform’s customer support to request a refund, following their specific refund policies.
Will my data be deleted if I just cancel my NordVPN subscription?
If you only cancel your auto-renewal, your Nord Account remains active, and your data associated with that account is generally not immediately deleted. If you want your data to be completely wiped and your presence removed, you need to go through the separate process of permanently deleting your entire Nord Account.
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