Ready to ditch your New Hampshire E-ZPass? To really cancel your NH E-ZPass account, you’ll typically need to return your transponder and formally request closure, often by mail, online, or sometimes even in person. It might seem like a bit of a process, but trust me, it’s totally doable, and getting it sorted means you won’t have to worry about lingering fees or surprise tolls down the road. Stick with me, and we’ll walk through exactly how to get it done, step-by-step, making sure you reclaim any leftover balance and avoid any headaches.

So, maybe you’re moving out of state, got a new car, or just don’t hit those toll roads as much anymore. Whatever your reason, closing your NH E-ZPass account is a pretty common thing. The key here is making sure you follow the right steps so everything is handled properly, and you get any prepaid toll balance or transponder deposit back. We’ll cover all the important details, from how to get your hands on the right forms to what to do with that little transponder when you’re done with it. It’s all about making this as straightforward as possible for you.

Table of Contents

Why Bother Cancelling Your NH E-ZPass?

You might be thinking, “Can’t I just… stop using it?” While that sounds easy, it’s not the best approach. If you just let your account sit there, you might run into some issues. For instance, while NH E-ZPass generally doesn’t charge monthly fees unlike some other states, an inactive account can still be a source of confusion. Plus, you’ve likely got a prepaid balance and a transponder deposit sitting in there, and who wants to leave money on the table?

More importantly, if you move or sell your car and forget about the transponder, it could lead to unexpected tolls or even violations if someone else accidentally uses it under your account. The New Hampshire Department of Transportation NHDOT actually has a policy where if there’s no financial activity on your E-ZPass account for 18 months, they’ll send you a written request to close it. If it hits 24 months of inactivity, they’ll just go ahead and close it for you and refund your balance according to their terms. But waiting around for that just adds unnecessary time and potential stress. Taking control and closing it yourself is always the smartest move.

Your Options for Cancelling Your NH E-ZPass

When it comes to cancelling your NH E-ZPass, you’ve got a few different avenues you can take. It’s not a one-size-fits-all thing, so pick the method that works best for your schedule and preferences.

The Official “Close Account Request Form” Method Mail or In-Person

This is often the most recommended and thorough way to ensure your account is properly closed. New Hampshire E-ZPass provides a specific document called the “Close Account Request Form NH E ZPass.” This form is basically your formal statement to them that you want to discontinue your toll collection services. How to Cancel Your VPN Lifetime Subscription (and Any Other VPN Plan!)

Here’s how you usually tackle this:

Get the Form: You can typically download this form directly from the official NH E-ZPass website, or you might be able to request it from their customer service center. A quick search for “NH E-ZPass close account form” should lead you right to it.
Fill it Out: This form will ask for some key pieces of information to make sure they’re closing the right account. You’ll need:
- Your full name and address.
- Your E-ZPass account number.
- The transponder numbers you’re returning.
- Your telephone number.
- Your reason for closing the account like “no longer use E-ZPass,” “moving out of area,” or “change in job location”.
- Information about your replenishment method cash, check, credit card as this affects how your refund is issued.
- Your signature and the date.
  Crucial Tip: Make sure everything is filled out accurately! Any mistakes could delay the process. Double-check all those numbers and spellings before moving on.
Return Your Transponders: This is super important. The NH E-ZPass agreement states that you can terminate your agreement at any time by returning your transponders to them. If you don’t return transponders that weren’t purchased, you’ll be charged a transponder fee.
- How to return it: You can mail your transponders to the E-ZPass Customer Service Center. The address is typically: E-ZPass Customer Service Center, 54 Regional Drive, Concord, NH 03301-8502.
- Pro-Tip for Mailing: Wrap your transponder in aluminum foil before mailing it! Seriously, people on Reddit mention this. Why? Because if the mail truck goes through a toll plaza, your transponder could get read, and you might get charged. Wrapping it in foil prevents this from happening. Some even suggest using certified or registered mail for extra peace of mind and tracking.
- In-Person: You can also return transponders to one of their Walk-In Customer Service Centers. Locations include Concord 54 Regional Drive, Nashua 110 Broad Street, and Portsmouth 14 Manchester Square, at the Pease International Tradeport. They are generally open Monday through Friday, 10:00 AM – 6:00 PM no holidays.
Submit the Form: Mail the completed form along with your transponders to the address above. If you’re returning it in person, hand the form over to a representative at a Walk-In Center.

Calling Customer Service

Sometimes, a direct conversation is the quickest way to get things moving. You can absolutely try calling NH E-ZPass customer service.

Phone Number: The primary customer service number for NH E-ZPass is 1-877-643-9727.
Hours: Customer service representatives are usually available Monday through Friday from 8:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 1:00 PM. Some sources mention the call center operating 24/7, but it’s best to call during the stated business hours for account-specific assistance.
What to expect: Be prepared to provide your account details and clearly state that you wish to close your account. They’ll guide you through the next steps, which will likely still involve returning your transponder. Make sure to ask for a confirmation email or reference number for your cancellation request.

Keep in mind that while calling is an option, some folks have reported long wait times, especially with other E-ZPass systems. However, it can be effective if you persist.

Online Account Management If Available

While the explicit “cancel account” button isn’t always prominent for all E-ZPass systems online, it’s worth checking your NH E-ZPass online portal.

Log In: Go to the official ezpassnh.com website and log into your account.
Look for Account Management: Once logged in, navigate to sections like “Account Management,” “My Account,” or “Manage Subscriptions/Billing.”
Cancellation Option: Some E-ZPass systems like NJ, according to some Reddit users have a “CLOSE ACCOUNT” button in the account profile section. See if NH E-ZPass offers a similar direct cancellation option online.
Follow Prompts: If you find an online cancellation option, follow all the prompts to confirm. You should receive a confirmation email. Even if you cancel online, you’ll still need to return your transponders by mail or in person.

Email

For non-urgent inquiries or if you need to send documentation, email can be an option. No Lag VPN Cancel Subscription: Your Guide to Hassle-Free Unsubscribing

Email Address: You can try emailing [email protected].
What to Include: Draft an email stating your intention to cancel your subscription. Include all your account details name, account number, transponder number and explicitly request confirmation of the cancellation. You’ll still need to return your transponders separately.

What Happens After You Request Cancellation?

Once you’ve submitted your cancellation request and returned your transponder, here’s what you can expect:

Transponder Return and Fees

Purchased vs. Leased: If you purchased your transponder for example, a windshield tag at $6.69 or a license plate tag at $13.08, in addition to prepaid toll deposits, you might not get a refund for the device itself, as you own it. However, if it was a leased transponder, returning it prevents you from being charged a fee for not returning it. Always check your original agreement or the current terms.
Damage: Ensure your transponder is in good working condition when returned, aside from normal wear. Damaged or defaced tags might result in you being charged the full cost of the tag.

Your Account Balance and Refund

Deductions First: Any unpaid tolls or fees will be deducted from your remaining prepaid toll balance. It’s a good idea to check your account online to clear any outstanding balances before initiating the cancellation.
Refund Method: Your refund will typically be issued by the last method of payment you used to replenish your account. If your last payment was cash, the refund will usually come as a check. If you used a credit card, the refund might go back to that card, but if that credit card account is closed, they’ll likely issue a check instead.
Timing: The process can take some time. Some E-ZPass users from other states, mind you have reported the entire process, including receiving a refund, could take around 30 days. Be patient, but also keep an eye on your mail and bank statements for the refund.

Important Considerations When Cancelling

It’s not just about filling out a form and sending it off. there are a few other things to keep in mind to make sure your cancellation is smooth sailing.

Account Inactivity vs. Active Cancellation

As I mentioned, NHDOT will eventually close an inactive account after 24 months of no financial transactions and refund the balance. However, actively cancelling your account yourself is generally better because: How to Cancel Your KQED Membership: A No-Nonsense Guide

Control: You control the timing and ensure all your information is up-to-date for the refund.
Avoid Potential Issues: While NH E-ZPass usually doesn’t have inactivity fees, other states do. Being proactive avoids any unforeseen charges if policies change or if you happen to briefly use it again without intending to keep the account.

Linking E-ZPass with Vehicle Registration

While cancelling your NH E-ZPass and canceling your NH vehicle registration are separate processes, they are related in the context of tolls. If you cancel your E-ZPass but still drive on toll roads in a registered vehicle, cameras will capture your license plate. If that plate isn’t linked to an active E-ZPass, you’ll eventually receive a toll invoice in the mail. These invoices can come with processing fees, especially if not paid promptly.

If you’re moving out of NH or selling your car: Make sure to properly cancel your NH vehicle registration and plates with the DMV. This prevents you from being held responsible for tolls incurred by a new owner or in a new state if your old plates are still associated with you. It’s a completely separate administrative process from your E-ZPass, but it’s important for overall peace of mind.

Beware of Scams!

This is a big one! The New Hampshire Department of Transportation has warned residents about “smishing” scams phishing via text message targeting E-ZPass users. These texts often look like they’re from “EZ-Pass” and ask you to click a link to settle outstanding tolls or avoid “excessive fees.”

NEVER click on these links! NH E-ZPass will never send you text messages requesting payment for tolls with late fees. Always check your account through the official NH Turnpike E-ZPass website ezpassnh.com or the official NH E-ZPass app. If you get a suspicious text, forward it to 7726 SPAM to alert your mobile provider, and you can file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. Stay vigilant!

Recap: The Best Way to Cancel Your NH E-ZPass

To summarize, the most reliable way to cancel your NH E-ZPass account is to: How to Easily Cancel Your KOCOWA Subscription (and Reclaim Your Cash!)

Obtain and complete the “Close Account Request Form NH E ZPass.” This is your official declaration.
Return your transponders by mail wrapped in foil! or in person to a Customer Service Center. Make sure to send it to the correct address: E-ZPass Customer Service Center, 54 Regional Drive, Concord, NH 03301-8502.
Confirm your cancellation. Whether it’s a confirmation email, a receipt from a walk-in center, or a note from a phone call, always get proof.

This comprehensive approach ensures that your account is properly closed, you get your refund, and you avoid any lingering worries or potential issues. It might take a little effort, but sorting it out now means smooth travels ahead!

Frequently Asked Questions

What happens to my E-ZPass balance when I cancel in NH?

When you cancel your NH E-ZPass account, any remaining prepaid toll balance and any transponder deposit if applicable will be refunded to you. However, be aware that any outstanding tolls or fees you owe will be deducted from this balance before the refund is issued. The refund is typically processed using the last method of payment you used to replenish your account, for example, a check if you paid with cash or if your credit card is closed, or a credit to your card if it’s still active.

Do I have to return my NH E-ZPass transponder?

Yes, generally you are expected to return your E-ZPass transponder when you close your account. If you don’t return transponders that were not purchased outright, you may be charged a fee for the unreturned device. The easiest way to do this is by mailing it to the E-ZPass Customer Service Center remember to wrap it in aluminum foil to prevent accidental tolls! or by dropping it off at one of their walk-in service centers.

Can I cancel my NH E-ZPass online?

While the official NH E-ZPass website ezpassnh.com allows you to manage your account, a direct “cancel account” button might not always be prominently displayed for every E-ZPass system. However, you can typically initiate the cancellation process or find the necessary forms by logging into your account or calling customer service at 1-877-643-9727. Even if you start the process online, you will still need to physically return your transponder. Cancelling Your KOA Reservation: The Nitty-Gritty

What is the NH E-ZPass customer service number and hours?

You can reach NH E-ZPass customer service by calling 1-877-643-9727. Their representatives are typically available Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 9:00 AM to 1:00 PM. Calling during these hours is your best bet for speaking with someone directly about your account.

How long does it take to get a refund after canceling NH E-ZPass?

The timeframe for receiving your refund after canceling your NH E-ZPass account can vary. While specific timelines aren’t always explicitly stated, the process generally involves reviewing your account, deducting any outstanding charges, and then issuing the refund. It’s reasonable to expect it could take a few weeks to a month for the process to complete and for you to receive your funds, especially if a check needs to be mailed. It’s always a good idea to keep track of your cancellation request and follow up if you don’t receive your refund within a reasonable period.

Can I just let my NH E-ZPass account become inactive?

While the NHDOT E-ZPass system will automatically close accounts after 24 months of inactivity meaning no financial transactions like tolls or payments, it’s generally better to actively close your account yourself. This gives you more control over the process, ensures you provide accurate information for your refund, and helps you avoid any potential confusion or unforeseen issues down the line. It’s a proactive step that leads to a cleaner exit.

Do I need to cancel my NH plates if I cancel my E-ZPass?

Canceling your NH E-ZPass account and canceling your NH vehicle registration plates are two separate administrative processes handled by different departments. If you’re moving out of state or selling your car, you’ll need to contact the New Hampshire Division of Motor Vehicles DMV to properly cancel your registration and return your plates. Canceling your E-ZPass handles your toll account, but it doesn’t automatically deregister your vehicle. It’s important to take care of both if you no longer need them to avoid any legal or financial responsibilities.

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