Is Hyperoptic.com Legit?

Yes, hyperoptic.com appears to be a legitimate and well-established internet service provider operating in the United Kingdom.

Numerous indicators on their website and external data reinforce their credibility as a genuine business.

They are not a fly-by-night operation but a serious player in the broadband market, focused on delivering high-quality fiber internet.

Verifying Company Information and Presence

The website prominently displays contact information, including a UK phone number (0333 332 1138) and a physical address (Hyperoptic Ltd.

174 Hammersmith Road, London, W6 7JP United Kingdom). This level of transparency is a hallmark of legitimate businesses.

Furthermore, their website includes links to a “Company Info” page and mentions “hyperoptic companies house,” implying their registration with the UK’s Companies House, which is a standard regulatory requirement for businesses in the UK.

Public records would confirm their incorporation status and financial filings, further solidifying their legitimacy.

Domain Age and Registration Details

A quick check of the WHOIS data for hyperoptic.com reveals a significant creation date of 2006-09-05T02:21:47Z. Nala.money Review

This demonstrates that the domain has been active for over 17 years, which is a strong indicator of a long-standing and stable business.

Scammers rarely maintain domains for such extended periods.

The registrar is Amazon Registrar, Inc., a reputable and widely used domain registrar, adding another layer of trust.

Real-World Service and Infrastructure

Hyperoptic is known for deploying its own fiber optic network, which requires substantial investment and infrastructure. This isn’t merely a reseller operation. Nala.money Customer Support Review

They highlight their “99.9% reliable full fibre” and refer to it as “the UK’s most reliable broadband tech” (citing Ofcom research). This commitment to building and maintaining physical infrastructure underscores their legitimacy as a serious telecommunications provider.

Their claim of being available in “64 UK towns and cities” further confirms their physical presence and operational scale.

Awards and Public Recognition

The extensive list of awards displayed on the homepage, such as “Uswitch Telecoms Awards” and “ISPA Awards,” are not easily obtained.

These awards are typically granted by reputable industry bodies based on rigorous evaluation of service quality, customer satisfaction, and innovation.

For instance, being recognized as “Broadband Provider of the Year” multiple times speaks volumes about their standing in the industry. revivalstudios.co Complaints & Common Issues

Customer Feedback and Reviews

Hyperoptic actively promotes its Trustpilot rating, claiming “more 5-star Trustpilot ratings than BT, Sky, Virgin Media, EE and Plusnet combined” based on a substantial number of reviews (38,490 reviews as of April 28, 2025). While any company will have some negative reviews, the sheer volume and high average rating on a prominent review platform like Trustpilot generally indicate a satisfactory customer experience for a significant portion of their user base.

This public feedback loop adds a critical layer of real-world validation.